I had an amazing experience at this location. I was very pleased with the customer service and help i was given. I walked in not knowing what i wanted and walked out with a new phone and i am impressed. The employees in this store went above and beyond to fit my needs. I highly recommend going to this store for all your phone needs. They will get you into the phone that will work best for you and make sure you leave happy!!!!!

We went to the store at 8:30 last night (6/1/21) to upgrade two phones. We did not need the rep to set anything up, but we just wanted to get the phones and trade in our old ones on the promotional offer and leave. We were told at 8:30 that “the system is going to start kicking me out of things because you guys came at the buzzer”. I worked at AT&T as a sales manager for a year and a half and I was an assistant manager at Sprint for 3 years.. you do not get “kicked” out of the system. Especially 30 minutes before closing. Then we were told there is a $40 set up fee. I paid the fee when I switched my line from AT&T to Verizon (a bring your own device phone that I put the SIM card in, not the rep) along with the $35 activation fee. In my head, okay, well it was a new line of service so that’s fine, but now we’re upgrading so why am I paying this again? Upon researching, they charge the $40 set up fee on Apple products because they don’t get paid as much because they are an authorized retailer rather than corporate.Once I called the rep to ask him why we were getting charged a set up fee when we are fully aware of how to transfer our own data, he stated “the service is included in the price” well, sir, it’s not included because you’re charging for a service we don’t need. I informed him that the corporate store does not charge this ridiculous fee, and the rep said he can cancel my order when it comes in.Did not even try to save the sale.I will NEVER recommend Cellular Sales to anyone, due to my experiences with them. I will happily drive the extra 20 minutes to a corporate store to handle business from here on.

Calvin was very helpful with everything I needed. I bought a new phone, got all of the accessories I needed, kept my old phone and got a new number for it. He transferred my data and answered all of my questions. Everything was taken care of quickly and he exceeded my expectations.

Knowledgeable staff. Helpful, but limited options presented. Had some problems with new S21 Samsung phone, but staff did work to help resolve what they could. Seems better now but keyboard is very sensitive.

Thomas was nice and friendly. Was able to answer all of our questions. Even joked with my daughter when she was being a goof ball. Highly recommend.

Long story short should have taken my issue to this store first instead of the Lady Lake store. If youve got an issue youll find the best customer service here. Wont go anywhere else in the future.

Aidan is the best! Very patient with us old folks, and a great help getting me signed in on my new “toys”

Absolutely the worst customer service I’ve ever experienced. I just switched to Verizon when I preordered the iPhone 13 Pro Max. I left Sprint after 15 years only due to service issues, their customer service was exceptional. I stood in the store for nearly and hour, after being in store a couple hours earlier, and wasn’t acknowledged either time. I preordered the phone and already had it set up only need to purchase a case. I had to ask someone for help and just to purchase a case and I was denied service. I’ve been here for 1 hour just to buy a case. I honestly want nothing more to do with this brand or the way they treat their customers.

We came in to upgrade our phones and Jorge was helpful until we left and then discovered he scamed us and sold us a bill of goods.We will never use this store again and will be dropping Verizon once we can get out of our iPad agreement that Jorge sold us, which we did not want he and cellular sales screwed us over big timeStay away from Verizon and Cellular SalesThey are just a bunch of ripoff people and company

Im just leaving the eustis Verizon and got very lucky to deal with Calvin Veclzoh. My morning wasnt going great and dealing with Calvin made my morning a whole lot better. He helped me do a lot with my phone that I was unable to do on my own. Next time you come to the eustis Verizon ask for Calvin, youll be very happy too!

I came in this location to switch 3 lines from Tmobile to Verizon. The representative that assisted me was very professional and explained the plan and promotions very well. Miguel also made sure all 3 of my new phones were working with my old numbers before I left the store. He transferred all my information from my old phones and made sure everything was correct on the new ones before we erased my old phone. I would recommend this location to everyone that needs a little more assistance with switching like I did. He was very polite and took his time to explain everything. When I got home my service worked great. I was surprised when he took time a few days later to follow up with me to make sure I was happy with my service. Thanks again, appreciate all that you do.

If you have the opportunity to visit this store have in mind commissions are a priority before customer service definitely will never go back ..... horrible service

When entering the store..if the associate takes you to the first desk on the right, in the corner,..I would tell you to run..youre about to be the next victimAnother person stated this and I agree. Quoted the wrong price by about $400 and made up promotions that didnt exist. Went back to straighten things out and his name tag was backwards the whole time.

My wife and I decided to switch from ATT because their service was horrible. We came to Verizon in Eustis unsure of what type of bundle and equipment that we needed. We were immediately greeted and made to feel welcome by the sweetest customer service rep EVER. Her name Lakira(hopefully we spelled it right). It was only her 3rd day training at Verizon but she was a natural. Both myself and Sara Jones were so happy with her service.She was being trained through the process by a gentleman by the name of David. David was the epitome of a professional, informative and endearing. He answered endless questions for us, recommended the best deal for us and helped us trade in old devices. He convinced us to get insurance. He was very good. And all the while he was taking care of our questions, he was simultaneously training Lakira on the computer system.The store, though somewhat busy, was quiet and immaculately clean. Several times I watched various staff members approach each other’s desk simply to offer their assistance if anything was needed.We recommend Verizon (Eustis) over any phone company that we have ever experienced.Great job Lakira and David!

I had the pleasure of Sam waiting on me before Ive always had a pleasant experience and for someone who is only getting 2 hours of sleep these days he was still very nice and helpful I would recommend him to anyone

DO NOT SHOP HERE. SHOP CORPORATE VERIZON. This is the worst Verizon authorized retailer you can ever go to. Miguel De Los Santos is the worst sales representative I have ever experienced. When purchasing our devices he not only got his math wrong for our bill but also ordered our devices on the wrong promotional offer. Upon finding his own mistake he tried to sell us the wrong promo instead of correcting it. After arguing with him to get us the promo originally ordered he said he would have to submit a ticket to correct his mistake, in which he blamed on the system. He said he would email us the details within 4 days. After a week and a half we called Miguel in which he explained that we would have to pay more money and get less credits. When trying to work with Miguel he became irate telling me I need to listen and constantly talking over me. After a few minutes of this he said we have 14 days to return the devices and hung up. I called Verizon corporate support and got everything handled in one simple and easy phone call. I did not have to pay more money and got all of my credits. Thank you Claude at Verizon Customer Support. I hope they fire Miguel so that he can not financial hurt anyone any longer but watching how the staff conducted themselves I doubt anything will happen. The environment is similar to that of a group of cocky athletes.

I have been to this location before do it was easy for me to make an appointment and go back. Samuel takes his time with patience.He found me a good deal and 5G phone.I recommend this location.

Was misguided in how to do rebate and now rebate has expired. He definitely saw me coming. Just salesmen looking to make a buck regardless.

The wait was extremely long and the only associate available came by to ask what we needed, only to respond with, ok yeah just keep waiting and theyll get to you. Then I ended up being helped by that SAME associate after having to watch him stroll around the store for 15 minutes. Then when I said I didnt want to upgrade my phone, he says that I can do what Im trying to do, replace my damaged phone, online. I told him I didnt have insurance on the phone during the conversation earlier, yet he assured me I could complete the process online. Unfortunately I couldnt because I didnt have insurance on the phone. When I called back, he said Id have to go in-store to complete the process and theirs was the only location that offered promotional discounts to help with the cost. So that meant I pretty much had to turn right back around after leaving the store to do what I initially tried to do in the first place. Customer service was horrible and I would NOT recommend to anyone, as their listening skills are sub-par at the very least

Great store. Well-staffed. Very knowledgeable. I have two lines with Verizon. Excellent price and great coverage

Awesome store. So helpful. Needed my phone fixed while I was out of town and they ran into issues with it but still managed to find a way to solve my problem. Fernando was patient and extremely helpful!

Nick, the representative, was very helpful and friendly. He listened to our needs in a new phone and offered options without pushing for the newest and most expensive phones. We got new phones and a new IPAD and he answered our questions. The only reason we did not give a 5star rating was because we were there for four hours. The billing service was down when we first got there but came back online. The phones were barely charged and had to be charged before and while transferring information. The downloads took an extremely long time and Nick and another representative figured there was a problem with the charging cords in the store and opened new chargers from the wall and download/transfers went quicker. Hopefully the store itself will look into the issue if it happens to others. If we need any other help we will definitely ask for Nick again.

Sam was stellar today. Helped me greatly, with a tech issue. My new go to guy for Verizon. go see him he knows his stuff !!!!!

Went to Verizon to upgrade a phone and to switch from AT&T. Worst mistake I have ever done. Spent 5 hours in the store(only 3 hours to buy 2 cars the week before) was told they couldnt take the phones for trade in so I needed to call customer service to get a label mailed so I could trade that way. Called them said I would receive labels in a few days, been over a week so went back to store to check and to find out about a charge that should not of been there. Was told I was on bogo and I needed to call customer service and have them switch so phone is free. (Why do I call, I dont work for verizon...) So ended up on phone for 2 hours with customer service (so thats why I call). Problem not fixed.. back to store, they gave me a box, said I needed to go to a corporate store and get a label (cause they cant print one). So drive 45 mins to get label and take to a UPS store where they said it goes...nope its FedEx. Go to FedEx down the road..nope they dont take it have to drive 45 mins more to another FedEx store so I can get off the bogo plan,which they cant do til they receive phones. If you have to go to Verizon, dont go to the Eustis store, save yourself a headache and go to the Corp. store in Altamonte. I should of never switched.

No good for me. Im not looking for more than one phone. Prices are very high.

Leaving a review for James. He been super helpful and I would Advice asking for him.

Our man Calvin was amazing and professional, and knowledgeable, curtious, AND sooooo sweet we are bringing him 6doz free range eggs since he is very health conscious

DO NOT ONLY AVOID, BUT CHANGE LANES ON HIGHWAY 441 FOR ONE FURTHEST AWAY FROM THIS S___-HOLE! Several weeks ago, I made the fatal error of purchasing a phone at this stand-in stall for Verizon. After needing a few weeks to discover its features that did NOT work, I brought it back this Tues. morning 5/18/21, and was as good as brushed off by a baby manatee of an employee - (brushing off and obesity being two qualities that usually go together) - who could just not be lured, baited, or fed to make but a potentially few phone calls and resolve some problems he could barely identify after theyd already been identified for him.But this is only the most recent debacle Ive endured at this dump. In the past, Ive had nothing but problems - (just relatively minor ones) - and only returned today because I did not want to go to the nearest authorized Verizon store in Sanford. Well, after today, Ill only make the trek thither, and would advise all local yokals to do the same.

Calvin was awesome,he is very knowledgeable,helpful and made my waiting time fun,very nice young man,a sure keeper

I went in to drop my service due to a $15 overcharge for .01gb over our allotment which really angered me, and I was prepared to go to a competitor. Daniel was able to find a plan with 66% more data than I had for ONLY $1 more per month. THANKS Daniel!

Was in a very tough situation and staff went above and beyond to help me get the phone I wanted and needed

Service was outstanding. Wait time short, representative was very knowledgeable, professional but friendly.

I recently purchased the iPhone 12 from this store. I was helped by Daniel and he conveyed great customer service by explaining to me detail by detail on how this transaction will go, what is best for my phone such as plans and accessories. Highly recommend coming to this store.

Calvin did a great job of helping me get my new phone all set up and Bluetooth in my car set up as well I appreciate his help thank you!!

Very thorough and speedy service. very happy with my visit and my new phone

The Samsung wing is the worsePhone I ever own Ive had nothing. but problems with it. Verizon just stuck me with it and screwed me big time. The phone will not hold Bluetooth devices I have to reconnect all my Bluetooth everyday, Verizon sold me a liquid screen which didnt work right off the bat my screen broke in my phone holder. And of course Verizon will do nothing about it they just laugh in your face because they got money out of you.

My clerk was Manny. He was very humorous, professional, exactly the right mix you want in someone professional. He made sure he took great care of us!

Great internet great price worth a shot Verizon wireless

NOT VERIZON!!This is cellular sales...an authorized Verizon dealer! Verizon has authorized the sale and distributions of their products, and services. I dont believe Verizon has authorized them to steal from us, but thats what they are doing at the Eustis branch.I went in store on friday..had phone and plans arranged, made appt for sunday,..was to bring acct info and pin #..come time to pay..after services already ported from AT n T..I find out he switched phones on me (without knowledge) and extended contract terms, once again, without my knowledge! That sounds like a theif!! But wait,..he is training other staff members!! Trainingthem to better screw us, the customers!! If you have to have verizon...find a cooperate store!!When entering the store..if the associate takes you to the first desk on the right, in the corner,..I would tell you to run..youre about to be the next victim

Just came in this location for some help on my phone. The rep was friendly and help explain how to use my phone. He showed me a cool different features on it and made the font and apps bigger so I could see them easier. Friendly staff and always willing to help.

This is a great store, with very knowledgeable staff. Very clean for covid

Nice professional did what they could

Do not go to this store if you are looking to buy a phone. Buy your phone online or better yet go to a different service. We were having a problem purchasing a phone online and so we decided to stop in the store to talk to them face to face. The salesperson (Samuel Gray) told us he could order the phone for us. He never mentioned it would cost us $80 extra by the time they got all done. Cost more for the phone itself. Cost $40 transfer fee. Online would have been $20 and then they charged a $35 set up fee and never asked if we wanted it. We could have set the phone up ourselves. When we complained in the store the sales rep said that’s just the way it is. Can’t do anything about it. Poor poor service.

I loved the experience that I had with Samuel he answered all of mine and my girlfriends questions and set up my new phone with the most professional attitude and demeanor I really liked this young man I hope your company takes as good care of him as he did of us and I will be a repeat customer

Experience was great. The guys were very professional and well dressed. They set up my phones and helped me with all the things that needed to be set up. They just went above and beyond and I am highly satisfied.

Very good experience working with Chris at Verizon on US 441 store in Mount Dora. Scheduled an appointment, purchased and set up phone onsite. Thank you, Chris!

This was an awesome experience. Our sales representative was proficient and professional. He was knowledgeable and helped us with a transfer, dropped the old account and set up a whole new set up. Moved our data and made sure that we were happy and understood how to operate our new phones.

My phone wasnt working well, i called into the store and rep was very kins. He helped get my new phone and transfered for me. He helped me get my warranty on the new device which I forgot to do on my last one. He even got me a great deal on a tablet! Highly recommend this store i only do business here!

I was with verizion for quite a few years. every time I dealt with this store it was like dealing with crooks. The last and final I purchased a phone thru amazon. A phone verizion did not sell yet. I also purchsed a otter box case to put it in. I went in to Eustis store to have it hooked to my service. The tech took my phone to the back and bought it back out hooked up. But it wasnt the phone I had purchased. He had switched it with a lesser phone

Coming into this office was the best thing I did all day. My sales representative was on the ball. Knowledgeable and professional. Everything was easy and quick. I will continue to use this office for all my cell phone needs. Thanks guys🙂

Great experience in Eustis store very friendly and professional.Answered all questions and concerns we may have had.

I went in to get a new line and a new phone for my sister and I just got off work not looking for any trouble or up sales. Joel got me in and took care of everything I needed to the exact detail for so much less than I thought. We couldn’t ask for a better experience ever in a million years. This is now our home Verizon and Joel will be the man we ask for! Couldn’t recommend anyone or any place better.

I was having a difficult time starting service online. I came into the store and they took care of everything A-Z. It made me very happy and I got a 150$ gift for switching over which they helped me register for. Great service highly recommend this location!

Trouble setting up the phone but the amazing employees stuck with me till almost 11 pm after closing to make sure I had a working phone

Our store to go to. Its just sad they dont carry cases for galaxy phones and belt clips. But do have tablet cases and liquid cover for tablet screen. Very helpful. Yeah. Mr. F.

Came in because my battery expanded up and my phone completely died. The people that work there are very helpful and knowledgeable. I would recommend coming here for your cellphone needs. I definitely will myself!

I came in to get my warranty registered on my brand new phone. I was having trouble doing it on my home computer. The salesman was very quick at helping me with what i needed. Always a wonderful experience when I come to this location.

Besides the official Verizon Store in Sanford, FL I only go to this one in Eustis. The staff there is always very kind, knowledged, and helpful. I am always treated with the highest respect by everyone there. Thanks so much!

Be very careful at this store. Read every word of all the many papers they give you to sign at the end of the deal. Do not rely on what you said or what the salesman told you.Read carefully because that will be the real deal and good luck trying to change it after you walk out of the store.They do not return your calls.Better to deal directly with Verizon on line.

Quite helpful service for aiding me in setting up my moms older model flip phone.

He was great he helped me out a lot

Erica Grevenstuk was awesome! All of the staff is friendly and knowledgeable. If you any Verizon needs go see them.

Came in to get help with my car mount and the rep helped me get a new one. He asked if he could review my account with me and ended up helping me get a new phone while saving money on my monthly bill! He also helped me take off some devices I was no longer using. Highly recommend this location!

Joel helped me find the right phone for my new needs. Very professional and knowledgeable. Would highly recommend seeing him. Went out of his way to help me.

The young man helped my wife with her phone very helpful very friendly great experience it is a benefit to Verizon

My phone was broken,could not turn it on. Rep was friendly and helped me get all of my information onto the phone, as well as set everything up! Highly recommend this locatiom if i could give six stars I would. Easy going sales rep, not like a car salesman!

Horrible costumer service we bought 5 iPhones 12 and we get ask if we want insurance and the guy forget to add it now they are trying to tell me to pay full price of the phone to get a new one when was they fault, I was with a agent and they send me to a waiting line again because I don’t was a sell. I bough 5 phones I was a sell and I need somebody to help me with this because I ain’t paying full price for a price who was needing to be insurance. Horrible experience

Today I was in the store for an issue with my phone. I have always had a good experience In This store. However, today was exceptional. The sales associate that helped me out was one the most patient and kind people ever. This means so much to me especially since I am electronically challenged. 🤪 she is definitely an asset to this company. Thanks again 😍

Went into the store because of an unfortunate scenario with my other account. Despite having to work with another department and being on hold for some time, they got me taken care of. I now have a beautiful new phone. Thanks!

I am a new customer at Verizon and James Austin took care of me today. He went above and beyond, curtious, kind and very helpful. Explained everything in detail and went out of his way to make everything easy to understand as this is difficult for me to comprehend. He should be recognized for his excellent service. He is very skilled at his job. Too bad there arent more people like him.

Rep was diligent and he helped me get into a new phone even though I didnt know most of my info. He helped get all the info I needed by calling customer service and my wife to make sure he got the job done. He eventually got everything transfered which made me happy!

Calvin was awesome a 10 rating.

Very knowledgeable, friendly, and helpful. Much better recption than AT&T

Kim was an awesome salesman! He took the time to research all my options, set up the account for my son and had me leaving the store feeling like I was the most important customer of the day. I would highly recommend him, I appreciate all his help. Thanks Kim!

Professional, courteous and knowledgeable. Great deals too!

Staff was pleasant. Helped me with my problems. And were able to get me on a good new phone.

Joel is awesome! He made it easy, fast and really kind. 10/10 Would recommend.

Migual was great we appreciated the knowledge and phone set up

Person was very kind, helped me at his best .I am very satisfied

I came in because I had a few questions about my phone. The representative was able to answer them and explain the settings to me. I mentioned my wife hated her phone and the gentleman was able to a find a phone that is a much better for for her and we upgraded her to the new phone. Very good service and representation here. Very happy with the service here. Verizon is the best company.

The original reason I came in was because I wasnt sure of exactly how to use all of the features on my new phone. The gentleman that greeted me helped me to better understand how to use my phone and was very polite and knowledgeable. I will definitely be coming back to this location!

Came into this location because I was locked out of facebook. I also was getting spam messages on my device. Rep helped me unlock my Facebook and update it as well as explain how to stop the messages on my device! Wonderful service! Very professional!

Very helpful and courteous associates! They made my day brighter!

Very knowledgeable, and a smooth buying experience, Thanks David

Best service from the smartest and kindest salesman ever. I needed lots of service, new products, trade ins, accessories and my rep juggled it all seemlessly. We arrived at noon and my transaction took us past 2 pm yet there were no complaints about missing lunch. He remained professional and helpful the whole time. He was both polite and respectful. I am a happy customer.

I stopped in to the store today to get some information and understanding my bill the gentleman I worked with I was able to break it down and figure out where I will be monthly and help me understand things better. I stopped in the store often because of the great customer service and I never walk out not knowing what I needed to know its a great group of guys look forward to come back next time. Happy Customer

Customer service was a downfall today in this store. We have multiple accounts both personal and businesses. I recommend going a little further down to the leesburg store. Great customer service there

Salesperson was very knowledgeable, courteous, and respectful... Making our transactions fast and simple!

Came to store and received amazing service from an extremely helpful young lady. She demonstrated excellent deductive reasoning skills, was very professional and very personable. She solved the problem!! Tremendous asset to Verizon!!

The service I received today was absolutely amazing. My rep went over and beyond for me! He was very patient and was polite from when I walked in the door to when I left. I got more then what I needed when I came in. All the staff were great and well dressed. I was beyond pleased with my service today! I highly recommend this location for any of your needs.

My mothers phone which is on my plan quit working. She went to the Store in Eustis.I had just purchased galaxy A10 for my granddaughters and the phone was free with the contract. She asked for the same phone. Sales rep Brian said he didnt have it but had a phone with the same quality and also was free. I called him because I was automatically billed 21.87 per month. He said after the second cycle it would be credited and there would be no more charges. Now at cycle 3 and still paying. Called yesterday and was told he would call me. No call. He was rude the first time as well. Need this addressed.

Came in to get some questions answered and I was pleased with how polite and patient the sales rep was with me. He had a smile on from when I came in and when I left. I got all my questions answered even though to me they were difficult to figure out. I could easily say that my experience today was amazing! I highly recommend this location for any of your needs!

Went in to get a new screen protector for a 3 year old phone after last nights drop finally broke the old one. My husband really wanted me to get a new phone. But I hate reloading everything. Really hate it! Id rather charge the old battery twice a day. Miguel guaranteed he could get everything copied over if I wanted to talk about it. No hard sales, no push - he was ready to do just the screen protector. My husband pushed. I LOVE this phone. So sharp, so clear, so fast. Miguel was as good as his word. Everything is here! All my apps, all my pictures, all my saves. He took his time, even went to our vehicle and got both our phones set up. Great experience. Thank you Miguel Santos.

I went to the store late Sunday afternoon with some questions and the woman that helped me was very polite and informed. I ended up getting a new phone and she stayed late transferring files, etc. I had a couple questions the next day and she was readily available by phone and again was extremely helpful. I would highly recommend this store.

Definitely will recommend everyone to go to this Verizon store by far the best encounter Ive ever had with the phone company. My wife and I are sold a lot on customer service and Sean knocked it out the park. You listen to all of our concerns and made the perfect suggestion. Andy helped out as well and did an amazing job thank you guys for all your help

Really nice men working there and very patient.

Samuel Gray is an excellent asset to your company!

This is one of my favorite places to come to! Always great customer service and they reps on the floor are always so friendly. Ive been doing my business here for several years and I will always come back to this store! Five stars all the time!

I was originally with sprint but since moving to Florida my cell service has been inadequate. When I came into this location to talk about switching we were greeted with great service. The rep helped me switch over with my same number smoothly and effortlessly. I’m excited for the new chapter with my cell service. Thank again Verizon

My experience was more than expected. The representative was pleasant and knowledgeable. I feel she went above and beyond in assisting me with my new cell phone set up and instruction. Verizon needs more like her.