Return Ed our car after our trip to Idaho Nevada and California. Back to Oregon

The service department is amazing and I will be seeing them exclusively for any work I need on my Mazda6. I worked with Dustin and was in a panic when my car needed a part replaced on a Saturday afternoon just before they closed. Since I was driving from an hour away he even offered to stay late to meet me there. The entire service team went above and beyond to help me. Dustin and the technicians were able to get me in and back on the road way faster than I expected.

Great service! Highly recommend.

I didn’t buy my car at Kiefer, but they have been taking care of my 2017 Mazda CX-5 since I moved to Eugene. James did a great job. Everything from a simple oil change to warranty repairs. I’ll keep bring my car to them as long as they keep up this great excellent service.

They really do their best to help their customers

Mazda has always taken great care of us. The service department is very thorough and takes their time to explain everything they are doing. They even send you a video of the inspection!

Trevor was a very nice guy and I will recommend Kiefer Mazda to my friends

Great staff, quick service.

Extremely friendly and professional staff. I came in to get the recalls taken care of on my vehicle and they made suggestions of services they recomended but did not pressure me into anything. Clean and kid friendly waiting lounge which coffee, tea, water and a vending machine was available. They also offered me a ride to the mall while I waited for my vehicle to be serviced and they offered a free car wash too. Overall this was one of the best visits I have ever had when getting my vehicle serviced.

Online scheduling incredibly simple and quick. Service was prompt and friendly on arrival.

Super friendly, helpful, honest. Feels like everyone here wants to work here.

My wife bought a used car at Kiefer Mazda. There was a dash warning light on when we test drove it and they said that they would take care of it as part of the purchase. Four days later after hearing nothing from them to schedule an appointment I scheduled my own appointment with their online scheduling tool that is on their website. That was really handy and easy to use. Took the car in and they had the issue (brake light out) fixed in 20 minutes and me back on the road. They were friendly and no nonsense which I appreciate. I would have given them 4 stars because I had to schedule my own follow up, but that likely has nothing to do with the service department, more the dealership as a whole.

Took me in even tho i was early and took care of business.

They seem to have communication problems. I got a call saying I needed to have work done on my car after I was already completed. I am also missing an ice scrapper that was in my car prior to having the work done on it and theyve yet to call me about about that to say its either gone or they have it

I wouldnt buy a vehicle from them if they were the only game in town. 😡🤬

Its ok they just act like any other dealer