I had a great experience today at Verizon in East Lansing with Blake! He made everything so smooth & easy transitioning to a new phone. He answered all my questions while being kind & patient throughout the process. I would highly recommend him to anyone looking for a first class experience! I will definitely be going back to Blake for any future needs. Thank you so much for everything!

Blake helped me find exactly what I needed and made sure I had the best accessories to go with my new phone, too!!! Love my new aqua case and the screen protector is awesome!!!Thank you, Blake, for going above and beyond!!Appreciate all your help so much!!🍀🌈🧁Julia

Worked with Dave and Blake who were both FANTASTIC, honestly I haven’t received customer service at this level in far too long. They helped me switch to Verizon from T-Mobile, and took all the stress out of doing so, while being so genuine and helpful. There wasn’t that uncomfortable sales-y icky feeling that you get at every other phone store, we actually were able to talk like normal people! I also found both of them to be extremely knowledgeable, even when discussing higher level product/service information. Dave even hooked me up with a sweet 10 Watt wireless charger that I now can’t live without.I am, and have been, excited to be a part of Verizon (clearly the best network) for a while now, but realistically I don’t plan on visiting any other store in the area because of the wonderful service these two gentlemen provided.

Cody was fantastic. He was well educated in what he was doing, he made it quick and easy. He answered every question I had along the way, and dealt with me even when I was being complicated. He made our experience fun and entertaining as he not only took care of us efficiently but told jokes along the way. He is the BEST Verizon Wireless employee I’ve ever dealt with. 20/10 experience after visiting the Downtown Lansing store last night. Thanks so much Cody! 😁

I had an amazing experience with Blake and Jay today. I was so worried my phone had been broken with no way of recovering it. Luckily, they saved my day and provided excellent service to make sure everything was worked out and helped me get a new phone seamlessly. Thanks guys!

Jay was very helpful with getting me all setup with a new phone. He helped me with understanding everything I needed to know about my new phone and it was very fun taking to him.

I was thoroughly pleased with my experience with Cellular & More at the East Grand River Verizon location. Blake Stoimenoff and his coworker were extremely helpful and some of the nicest employees I have ever interacted with. They solved my issue as soon as possible and were very patient with me in the process. Thanks again!

Super happy with my experience with Blake. We needed some changes made to our data plan, and he actually helped us rearrange our plan so we got more data for less money! Quick, attentive, and listened to our needs.

I recently went to this store for help with switching my phone carrier to Verizon and buying a new phone. Blake assisted me and he was extremely helpful, patient and friendly!! I highly recommend giving this store a visit! Great people and even better service!

Had an amazing experience working with Blake and Jay this afternoon. Very accommodating and funny. Would recommend and very professional throughout.

My cell phone broke in an accident a day before I have to leave state. I walk into this Verizon at 5 pm, two hours before they close. The door has a sign that states walk ins are available with their normal business hours. As I get there, Im told that its appointment only, so I mention the sign on the door to which they just said, sorry . I tried explaining the situation and I told them I would be flying to New York City with out a working cell phone in the morning if they couldnt help me, and without any hesitation the worker Blake told me there was nothing they could do in two hours. Iunderstand that it is a bit of an inconvenience for them, but theyre lazily posting false information on their door and I also didnt really feel like they cared. Pretty disappointed in the lack of empathy especially during a pandemic. These guys are an essential service, kinda seems like they would want the business to me, I told them I wanted to buy a new phone. Just piss poor service guys, Im now going to be lost in New York City in less than 14 hours because of Blake. Thanks Verizon

Blake was great. Very helpful and welcoming. I would recommend going to this Verizon store.

Jay was knowledgeable, supportive, efficient, responsive and flexible. He definitely helped save my day.

I had great experience today with Blake. He was very helpful and wanted to make sure everything worked correctly.

Wanted to charge me $15 for a question I had while having difficulty changing my phone number. Absolutely insane.

I picked this Verizon store because of its Google rating and a preliminary phone call, and I have to say I was not disappointed. The service was highly professional, and at the same time, relaxed and informal. Just what I was looking for.My wireless consultant, Blake, spent 3 hours explaining plan options, installing software upgrades to my new phone, performing data transfer, and installing a new case. I was very impressed with his knowledge of the digital world and his firm commitment to quality service. I would highly recommend this store to anyone that needs Verizon service and wants to be treated like a real person.

I chose to visit this Verizon location (drove an hour to get there!) because their excellent reviews, and Im glad I did. Becca could not have been more helpful. She helped me choose a new phone, walked me through the features, and found a plan that was a better fit for my needs (and at a better price!) I could not have had a better experience. Many thanks.

Blake was very helpful as we switched phone service to Verizon. No high pressure sales tactics, just doing the work to get us what we wanted. I would come here any day for Verizon sales and service. Also, this location is very careful about the virus situation. I felt safe.

I had the best experience here. Blake is so kind and helpful. Will only come to this location!!!

Blake was really helpful in helping me switch carriers and made the process very simple. Very professional, friendly, and knowledgeable!

Jay was amazing! He was so helpful, very knowledgeable and so kind. I felt extremely safe in the store as the employees ensured everyone did proper social distancing.

Jay provides the best customer service. He is very thorough and patient explaining everything and answering questions. He is my Verizon go to person!

Blake and Dom were fantastic. They provided personal customer service and went above and beyond to make sure I got what I needed when I had to purchase a new phone. Thank you again.

Was a bit distracted by phone calls and walk-in Customers. Only clerk on duty. Otherwise, professional, knowledgeable.

Blake did an excellent job informing us of our choices with a new phone.

This was one of the best customer service experiences Ive ever had! Jay and Janene (otherwise known as J Squared) were so friendly and helpful when I needed to replace my phone. Could not have asked for better service and I made two new friends!

Getting a new phone is always stressful! But, even during the challenging pandemic, Blake was extremely helpful while assisting me in getting a new phone and getting it set up. I would highly recommend visiting this store!

Considering how crazy things are right now its super important to be able to stay connected. My phone died at the worst time possible and Cody saved me. He was awesome to work with and had a ton of knowledge! I hope he sees this THANK YOU CODY!!

Made an appointment to purchase a new phone. Everything went fast , efficient, and smooth. Would definitely recommend this location! Thank you Blake.

Janene Simmons is the best consultant. She knew exactly what she was talking about. I came in with a smashed up iPhone and she found me the best value bundle for me. She also helped my boyfriend port over his phone number to Verizon from another wireless provider after they told us we couldn’t. I would recommend anyone to come to her. Also the manager is helpful as heck too! Such a good and chill place. Plus there was no wait time!

Jay was so helpful. I didnt know I needed an appointment to stop in to pick up my new phone(COVID restrictions), but he let me in anyway and was so nice.

I absolutely loved my experience at the Verizon store on Grand River, East Lansing. The representatives held a charismatic and professional character that was incredibly impressive. They were knowledgeable in their field of operation, and guided me through the process of purchasing a new phone with ease and simplicity. So far my experiences with Verizon were great. Today I received an exemplary customer service from the representatives here in this store. Great job and keep it up! Will definitely recommend.

Jay was incredible! Personable, knowledgeable, caring, and efficient! I’ll never go to anyone else!

Very great service. Had tons of fun. My friend got his new phone quick and everything was set up fast. Really loved the service. Especially when I was taught how to sling a Monkey. Collin was especially great. Thank you so much for your high quality service.

This was one of the worst customer experiences I have ever had. I enter the store at about 4:00. There were two individuals being helped by the two staff. I understand that phone activations and new plans take A LOT of time. I was fine with waiting. One employee decided he would help and try to start two people going, myself and the current client he was working with. An hour later that employee was still helping both of us, while the next employee moved on to a new client. disregarding the fact that I had been there an hour already and was only being half helped. This employee then disregarded Verizons policy to allow someone not on the plan to affect a plan and let the client buy a new phone on his mothers plan. When they finally could give me their full attention they didnt know the plans and couldnt tell me what unlimited plans had degraded service and what that meant. I had to look it up on Verizons website. Ultimately, because of this store, Verizon lost me and my family as a customer, and I went with AT&T.

Jay was a great help today as usual.

My husband Joe and I were in need of new phones. We visited the Cellular & More on Grand River Avenue in East Lansing. Team Leader, Young Kim was able to show us the new phones available to us. Mr. Kim was so knowledgeable and helpful with all the information we needed to purchase new phones. Our experience with Mr. Kim was great. He was courteous and patient with us while we were learning how to use the phones. He also offered time on a Saturday for a tutorial on the full use of the phone.I would highly recommend stopping in to see Mr. Kim if you are need of a new phone with service through Verizon.

Made an appointment with Blake at 1. Got there on time and upgraded from a google pixel to the iPhone 11 Pro. Easy experience

The guys were so helpful and got everything all set up quickly! Love the new phone and figuring out all the accessories it came with.

Great experience in Verizon. Jay was excellent with his customer service.

I will go to whatever store Jay goes to! He is the best!

Best customer service ever! Janene helped me out and she was absolutely amazing! I was beyond stressed because of the issues I’ve had with my phone recently, and she helped me with everything I needed and went above and beyond and did it all with a smile the whole time. Happy customer! :)

Young is an outstanding store lead. His ability to assure that I was going to be getting the best deal and that I was going to be taken care was very comforting. He worked hard to make sure that he could do his best to get me in and out with more than I expected to get for a cheaper price than I expected. I Strongly recommend seeing Young or even contacting Young anytime you are looking for a solution with your phone.

I went there twice in the last month. My phone all of a sudden stopped working. Janene was very helpful in getting me set up with a new phone and helped me with other tech issues. I went in the next week and Collin was so helpful with my tablet and got it up and running. Thank you for both for your outstanding service.

A few weeks ago these guys revived my phone that nobody else could jump start- just to get me through a busy week.This week Collin helped me upgrade to a pixel 3 and it arrived within 48 hours. He helped me set it up along with some entertaining conversation! He even provided a dongle. 10/10 would recommend.

Aside from a minor inconvenience due to the credit machine not working, a flawless experience. Honest, fast informative and very personable. Further proof of superior service from a great provider. Will go back and recomend to others.

Friendly, informative service! It’s always a team effort, but Jay is my go to! He goes above and beyond to help me get the best phone for my needs and always there when I need him.

Best store over all for phone service. They are all about saving money for the customers and give detailed explanations so that the customers get it! Also they have free water which is hard to come by! If you need service I’d highly recommend it! They are hear to save you money while getting you the best tec😁

Came in to see about repairing my iPhone - that was not possible and of course I did not purchase the insurance. Salesman named Matt worked with me for over an hour. He asked me pertinent questions about my phone usage and did not attempt to over-sell me on a new phone! He was awesome and made sure all my contacts, photos etc were transferred to my new LG phone! Super Star in customer service! This is the ONLY Verizon store I ever shop at. Period.

Nate did an excellent job at providing the best customer service as I got my new phone. Not just him but also the staff at this location have been very helpful with any questions. They also get things done in a orderly fashion and make the process quick and easy. Thanks guys!

I had the pleasure of working with Nate Cole today at this Verizon store.Purchasing a new phone is typically a task that I, quite frankly, loathe. This experience was without question a text book example of superior customer service. It is no exaggeration that this may have been one of the best purchasing experiences, of any product, that I have ever had. Nate was professional, on time, courteous, thorough, and took the time to explain all of my options to me. I did not feel pressured or rushed at any point. I would recommend this store and particularly Nate to any family,friend, or business associate. So long as I continue to receive service, like I did today, I will be a Verizon customer for life. Keep up the good work and thank you!

I went into Verizon a week into my first year at college because I broke my phone. I was able to receive amazing service especially from Janene. She was beyond helpful and spend at least two hours with me to help me get a new phone. I would highly recommend this store to anyone.

Janene Simmons is wonderful in helping me out when I walked in on a Friday evening! I lost the WeChat access all a sudden when I was out of town on a research trip. I could not get through by following the instructions... As soon as I got in town, and walked in the Verizon office, Janene met me with a big smile. And then she worked effectively, professionally, and quickly helped me solve the problem! And throughout, she has been so genuinely kind and keeping smiling.... Next time when I have a problem with my iPhone, I will definitely go back to her!!! Thank you, Janene, for your wonderful help!!!

Husband and I drove 52 miles to get serviced by Young. Young is the go too Guy for all your needs. Highly recommend for all your wireless needs. Verizon does not call you and informs you are you Aware you are over paying. Cellular And More Does. Thats exactly how I started our business relationship with Young. Thank You for all you do

I always make it a point to come to this particular Verizon store when I need assistance, even though it is not the closest store to my house anymore.I recently lost my phone, bought one from an individual online (without doing my research) and took it to this store to get activated. Martel patiently tried to activate the phone, which ended up being incompatible with Verizon. He explained why and even found me another safer and affordable option to purchase a phone from his store! I was so happy I was able to buy an even better, brand new phone WITH accessories for about the same price as the one I bought online.Thank you Martel! I will definitely be back if I need help again.

I read some bad reviews from a year ago about the store, but went in anyways because it was the closest one nearby. I was pleasantly surprised to find out that the store has been under new management since the summer. Everyone was so helpful, especially the rep working with me, Anthony. It was the best experience Ive ever had at a cell phone store. Definitely would recommend to anyone!

Janene was such an excellent help to me today. Some people just really know how to be of service and she is one of those people. East Lansing is lucky to have her. Janene is knowledgeable, professional, and really listens.

Daniel was very welcoming and friendly. He did everything he could to make sure I got the best deal for the cheapest price. My morning started off rough and he made it better by working with in my financial budget and making sure I had a new phone when I left.

Dom, exceeded all expectations and made the process easy and pain free!

Collin was extremely personable and professional, he went above and beyond helping me pick out a phone and other devices. If you’re in the market for a new phone I recommend cellular and more in East Lansing. Ask for Collin.

Tried to come here to buy 2 new phones, when going inside was told wed have to make an appointment a couple days out. Ill just order online.

My friend and I were in the store a few days ago, and it took longer than we all expected. Daniel and Martel were extremely helpful and friendly. They stayed after hours without complaints just to make sure our service was worth while. We really appreciate your service, Ill definitely be back.

The gentleman at the this location, which includes the store manager, were really great and patient when helping me switch phones. Great environment!

I came in to get a new Sim card for my new phone because the old one didnt fit. Darnae helped me get set up with a new Sim card. He also helped me to transfer everything over from my old phone to my new phone. He was super helpful with this process because as someone who isnt very tech oriented, I wouldnt have been able to do it myself. On top of all that, he also did a great job putting on my new screen protector.

Blake was very thorough and knowledgeable during the switching of our phone services.

Blake first attempted to solve the problem with my Moto. When that was not an option he had an alternative. Which worked out well. He then patiently load or transferred data and photos. Not knowing I was going to be buying a new phone when I stopped by I got behind schedule before the down load was completed. To keep me on schedule Blake delivered the new phone to my home that evening. Thanks Blake.

Awesome staff!!! Janene was so helpful and understanding when I lost my phone and had to get a new one. Wonderful experience, convenient location as well, not busy at all.

There was great customer service, especially by Collin. He was very patient and accommodating and worked with me through all of my problems. I would really recommend going to him! Genine and Young were very helpful as well

Janene was AMAZING! I was having such a bad day after iPhone took a dump on me and I came in and got a new iPhone completely mirrored (same apps, contacts, pictures ect) as my old iPhone. I got a case and screen protector and everything for a super affordable price. Thanks Verizon!

So, I had some issues with my previous service provider and had to make a switch immediately. I went to the closest Verizon store and met with a very kind and patient worker named Janene! She helped me switch and upgrade my phone, as well as transfer ALL of my pictures and numbers to my new phone:3 very pleased and will DEFINITELY go back in case of problems.

Blake was very helpful setting up my new phone!

Backstory: Ive had an LG G5 for about a year, and had GPS issues from the first day. I went to 2 other Verizon stores, whos employees gave me useless information (turn the Location services off and back on again, get a new SIM/SD card, get a replacement phone). I tried all of their suggestions, even got 2 different replacement phones, and nothing worked. Though everything on Android forums said this is a known issue with LG, the people at the other stores and on both the LG and Verizon chat lines refused to even acknowledge that it could be the model, not the actual phone. *BUT* I went in to the East Lansing Verizon retailer and all three reps there immediately admitted that yes, LG sucks when it comes to GPS. I worked with Daniel S, and he did everything in his power to get me a better phone without having to pay a ton out-of-pocket. I was the last customer there, and he stayed after close to make sure I was comfortable with my new phone. He was super patient when I had one million questions about the new phone and the bill. He even turned on Pandora to my favorite station while we worked things out. He obviously cares about his customers - something I really havent seen at the other Verizon locations.

Called four other stores, Janene at this one off Grand River was ten times more helpful than all other stores combined. Stop by you won’t regret it... 5 stars.

Nate at Verizon is awesome! He straightened out an issue with my address book when I transferred info from my old phone. Then, even better, he called on my behalf to Protect Cell to clear up an unbelievable error my insurance plan. Thank you Nate. You always take great care of your customers!!!

Janene and Young really helped me out with getting a new phone. I came in with the mindset of my phone not being able to fix. But they did everything in their power for me to leave here with a new phone. They gave me constant attention and I really enjoyed hanging with them.

Highly recommend visiting Jay he’s great!

Janene Simmons was very helpful and was able to simplify the whole process for me. Typically changing phones can be a hassle but she made the whole experience much more enjoyable.

This store was great. The employees were friendly and I never felt I was being put into the classic sales pitch. They just helped me make the most informed decision I could. The employees were extremely informed and helpful (and funny). 10/10 would recommend this store!

Ive had this annoying and persistent malfunction where my phone did not detect a sim. Ive come into this store 3 times in the span of about two weeks and have been helped kindly by the staff each time. Unfortunately, each time the issue persisted. After experiencing a few dropped calls and tons of unsent messages I walked in to the store ready to blow up. I was frustrated and tired of an expensive as heck device not working like it should. A worker named Janene greeted me and listened to my issues. She understood and was able to help me caim a new phone.Although I trust and believe any worker there are more than competent and kind, Janene was able to do what everyone else couldnt, which was to just solve my dang issue.Thanks a bunch Janene!

This location was super helpful! They even taught me how to use my new Iphone! They were also super helpful and patient with me! Janene was the best and helped me with everything!!

Going to my local Verizon store and/or changing cell phones is something I avoid doing at all costs. It usually takes a ridiculous amount of time and completely frustrating. That was NOT my experience here, though! My phone died when I was in East Lansing and I went to the nearest Verizon store - which happened to be this non-corporate store- and it was a completely pleasant experience. The staff was extremely knowledgeable and honest and went out of their way to help me get a new phone, save on my plan, and set up my phone before I left the store. I will drive the 40 miles from home to go here instead of local stores near my home.

Stopped in today to get out of my iPhone 6 and into something newer. Nate helped me pick out the best option for me and my lifestyle. We have worked with Nate for about 9 years, it’s always a pleasure!

Dave needs to change his last name to Verizon because this guy knows Verizon products and services inside out! Well done! Thank you!

Fantastic service. Blake is the guy to see.

We stopped in to this store on a Sunday morning. Young Kim was absolutely stellar. Unfortunately, they did not have the phone we wanted in stock, but Young offered to go pick one up from another location for us! Since we were on a time crunch, we declined the offer. That was a mistake. We went to a corporate Verizon store in East Lansing and the service was okay, but they did not offer to activate the phone and restore it from the backup of the old phone. We ended up going back to Young Kim and he got everything up and running for us, including backing up the old phone (we had trouble with that on our own) AND restoring the backup into the new phone. We will never go anywhere else in East Lansing from now on! Thank you again, Young!

Raising my rating from previous review (below): Ive always received prompt and friendly help from this store, but never appreciated it so much as when my wife left her phone at her out-of-town workplace and needed to get her number set up an old phone for a few days. Thanks, Nate!_____________________________________________________Jolene was super helpful and knowledgeable in sorting out options and then the best way to get the hard-to-find phone I decided on.

Jay was very helpful and knowledgeable about the products. He’s very patient and willing to educate. Thanks, Jay!

Really helpful and personable! Made the entire process of getting a new phone easy and fun. Will be coming back again!

Some of the best service I’ve had at a Verizon store. Nate, the employee who helped me was very personable and helpful throughout a two day process. Overall great service

Nate was super helpful and answered all my questions. He was super polite and help set up and transferred all my information from my old phone. I would recommend Nate to anyone!

This is by far the BEST Verizon store I have ever stepped foot in!! The staff was more than helpful and extremely knowledgeable. I myself not only got amazing service but I personally witnessed other customers receiving amazing service! I will recommend this store to anyone who has Verizon! CUDOS to the East Lansing Verizon staff & THANK YOU!!

Janene was super awesome. I spent over an hour getting my phone taken care of and setting up a tablet and she was very patient and fun to converse with!

Daniel was wonderful. I am from down state and am usually in the store for 3 hours. He did his job, very friendly and knowledgeable-and we were out in at least half the time! Very kind. Might be going to that Verizon store from now on.

These guys made made my experience so nice! I appreciate them taking the time out to fix what was wrong and helping me get a new phone!

Nate is the best customer service man Verizon has had. Started with him in Brighton Verizon store and he is working his way to provide exceptional and excellent service now in East Lansing. Truly a great guy

This store is full of people who lie to you about your prices and they constantly give racist vibes. there isnt a single person in this store who has any shred of dignity and its shame because Verizon is usually great.their manager is a Chinese man who seems to not like black men.I will never spend money in this store ever.

Daniel and Martel are the best they stayed past close to get me set up with my new phone which was extremely urgent and were honest affable and transparent about the deal the entire time. I will do my best to give them every bit of my business when it comes to Verizon retail products, thanks guys!

Customer service is wonderful! Daniel was so helpful and really took the extra STEPS to make me happy. STEPS in all caps because he has gone above and beyond in more then one occasion. He really advocates for me, making sure I have the best deal and I am happy. I can truely say the help and care I get from him is unparalleled!!!Thanks Daniel!!!

Janene Simmons was so awesome and so great. She fixed my phone right up!! I highly recommend Janene!

Very helpful and polite answered all my questions and a few that I needed to ask but didnt. I would recommend highly.