I went in to get a new phone the customer service was great. I didn’t get the employees name but she was very helpful, it didn’t take very long and she did all of the work to set up my new phone. Also recommended some great products and let me try them out a little bit! Great experience.

Amazing experience! Elena was super helpful when I came in - she understood my needs and wants right away and was sure to walk through the process with me. I was with Verizon and having horrible experiences with pricing and Elena made sure to walk through everything with me and get me the best price. I’d been to this store before with my friend and seen them provide good customer experience, so I’m glad to know it happened again when it was me!

If you use Sprint and need your phone fixed or a new phone check out this location on Grand River. Theyve always treated me like family. Kevin (the manager?) has always been honest and straight with me, finds the best deal, and doesnt treat me like Im just another customer. This time I dealt with Parris and he did the same thing for me. As long as Im with Sprint and in Greater Lansing I dont think Ill ever go to any other Sprint store.

I love this location. EVERY TIME I come here Kevin is so great to work with. Honest straight shooter. Very refreshing. Highly recommend.

I have gone to the 2843 E Grand River store for many years and have been very impressed with the level of customer care and attention to detail. Technology is wonderful when working but it is difficult when a phone or functionality issue arises ... the staff at Sprint goes the extra mile to make sure you have an affordable product, a service plan that suits your personal/business needs, and when you visit on-site for a repair/upgrade the Sprint representatives provide all options placing your needs first. I highly recommend this store for their excellence, timeliness, professionalism and product knowledge.

A family member of mine had given me a basically new iPhone 6 after they upgraded to the 7. We were not sure if the phone could be put on my network, as its previous owner was using the Verizon carrier. I had taken the phone to two Sprint stores—one in Clarkston, MI, where the staff told me I would need a new SIM card but they didnt have one in stock. They directed me to their Repair Center stores, which are located across the state. I had business in Detroit, so I then chose to go to that Sprint store. In Detroit, their staff were not only incredibly rude, but also lied to me and were massively unhelpful—even going as far to tell me that it was a lost cause because the phone was not mine anyway. I waited two months to take the phone to this store because I was feeling so dejected from the Detroit experience. However, this store was AMAZING. The man working, Solomon, greeted us as we walked in and did his best to get through the line of customers before us while he was the only employee working. He was kind, and very quickly fixed up my phone to the Sprint network without blinking, and even continued on to help the friend of mine Id brought along set up her phone with the Boost Mobile network—something he did not have to do because shes not even a Sprint customer. He helped both of us quickly and with a sense of humor as he also helped with other customers as they came in, and he even gave me a discount on my new SIM card because I made him laugh. I dont think Ill ever go to another Sprint store again.

I am now stuck in a plan I cannot get out of. Be sure to get EVERYTHING in writing; especially from the Sprint employees. I was not made aware of all of the additional charges accompanying my new phone. The Sprint employee signing me up was all about service during the sale, but when questions were asked, he was quick to avoid straight answers. There was a service charge of around $40 for upgrading my phone. That employee in this store told me to call Sprint and argue with them about the additional charge telling them I was not aware of it and that they would take it off the bill. I did not do this. I should have known then not to sign a contract with a company like this when its own employees are encouraging you to commit fraud on their employer. When I now call Sprint to discuss this issue of all of my charges they are quick to sympathize. They direct me to call the store I purchased my phone from to try to get out of my contract. Refer to above description of the Sprint employees at the store I purchased my phone from.I would recommend using another provider or at least another Sprint location. Not this one!

Worst experience at a phone store ever. It took 2 hours to upgrade a phone and the person they had helping me bricked my phone and then threatened to beat me up when I got upset he bricked my phone. The manager had the thug go cool off for 5 minutes and then he came back as if nothing happened and started helping another customer. Pretty wild for a Sprint store in the most crime infested area in the nation. Oh wait, this is East Lansing. What the hell Sprint?

After seeing positive reviews on this Sprint store we opted to go there instead of our local store. Its true, wonderful service. They were happy to explain things. Its nice to feel like they appreciated our business. Great experience with Thomas and Elise.

Kevin was great! The customer service he provided was one of the best that Ive experienced for any kind of store. He answered all of my questions and was honest about everything, down to the penny. Definitely would suggest working with him!

I came in with a cracked screen today and customer service was amazing. I waited for a very short time. Raad, the store manager was a great help. He made the process of getting a new phone go very smooth. Very nice guy. Very down to earth. Treats his customers and employees with respect. I will definitely be coming back here in the future! I recommend this place for everyone!

I was with sprint for 12 years before my wife made me switch to Verizon. Day one with Verizon, I had 8 dropped calls. In the 12 years with sprint, I never had a single drop call. I finally told my wife after 3 years with Verizon that I would divorce her before I stayed with Verizon. I have had nothing but GREAT service and customer service with Sprint. Finally, we are back where we belong; and that is with the best cell phone company SPRINT!!!! I love sprint and sprint services with all my heart. They always work with me on phone deals and even recently took 50% off accessories for my new phone. Thank you Sprint for being such a great company and I am proud to call my self a sprint customer for LIFE!!!!

This is the best Sprint store Ive been to. Customer service is exceptional. While Im at MSU this will be where I go.

Elena and the Manager went above and beyond. It was a great experience. They explained everything to me. My go to Sprint store.

I upgraded my phone and the staff were so helpful. Ive been here a few times and never had a bad experience. Highly recommend this location! They also give 25% off for MSU students and employees.

Kevin and staff are always helpful and honest. Highly recommend. I also received a discount for being a MSU student.

Signed up for service here and changed over from Verizon. Great prices and very friendly staff.

Today, Billy resolved my phone issues and provided exceptional customer service. I was highly satisfied with my visit and would recommend this Sprint store. The other employees at this location were very friendly as well.

Kevin and his crew are always friendly and helpful. Highly recommend.

Elena was awesome, love my new note 10 . Great customer service

The staff here is amazing. They are always super helpful. I havent always had good luck with other Sprint stores either. Highly recommend!

Service was amazing! Definitely would recommend this sprint store! Very helpful! Elena and Kevin provided great service!!!

I came in only 20 minutes before closing time, with two phones to activate. With one of them, I had already spent a long time on the phone the previous day, with no success. The representative at this store, however, left the store open 30 minutes after closing time until we resolved both issues. Now thats what I call dedicated customer service.

Always great service here. Kevin is always helpful. Highly recommend.

Kevin and Billy are very helpful and always welcome me when I come to the store with any problems.

This store is amazing. I just need service for time here and they were great and friendly.

Very friendly and helpful! The reps here are very thorough. Would highly recommend this location!

This is my go to with all my phone needs thanks guys!!They always give me great service and much needed laugh😉

Great staff! Kevin was very helpful switching from Verizon. Highly recommend this location!

Very friendly and knowledgeable staff.

Great customer service. Upgrading my phone was quick and easy. MSU students get accessory discounts.

Billy was very helpful with upgrading my phone. The best experience Ive had at a Sprint store.

First Sprint store Ive visited that actually assisited me and didnt tell me to call customer service. Will return.

Nice employees. Always helpful.

Staff were very helpful with the whole process. Definitely recommend this store to others.

Bought the Note 7 at this store. Was told by the sales rep, with his manager standing next to him, I was first told the Note 7 is compatible with my Gear VR, but I would receive the new Gear VR for free. Not true. Both lies. I returned to the store to resolve this matter, but the manager basically said, Were not gonna do anything for you, other than return your old phone.No, buttercup. You will resolve this matter ASAP. You made a promise, you will uphold that promise.

Kevin and Ray made the switch from Verizon simple. Customer service is hard to come by these days. But this place gets it!

This store is always helpful and nice. Upgraded my phone and also received a accessory discount for being a MSU student.

Billy was great. He fixed my phone issue and has gained my business.

Such an amazing staff. This location is friendly and knowledgeable.

DO NOT GO HERE. The staff is absolutely amazing, but the store manager, Raad, is incredibly rude. Instead of showing the least bit of respect to CUSTOMERS, he tells customers to respect HIM due to his managerial status. He fights with customers, and will tell you to stop talking when he is talking, and if he doesnt like you, he will kick you out of the store. I hate to give this store one star, because the staff is just so friendly and helpful, but the store manager needs to learn how to deal with customers. If you can, avoid this store.

Kevin and Steven were very helpful. Highly recommend.

The best Sprint store in town! Fast service and fantastic customer support!

Kevin was great extremely helpful

Best Sprint store Ive ever been to. The employees are very nice.

The staff here is great. Always up front and honest.

Thanks for the assistance on my phone. Very nice staff

Kevin is great. Employees make the experience fun.

Most honest Sprint store Ive visited. Will only shop here now!

Great service at this location. Highly recommend.

I have been having a billing issue with Sprint for about 6 months. I purchased my phone at another location and never received any help from them to fix my issue. It was always you have to call customer service. Well I stopped at this location and the Manager Kevin corrected the issue in 48 hours! I was actually going to go to Verizon, but this location has gained my business. Thank you!

Very pleased with my interaction with the staff at this location. Friendly, helpful, and pleasant to be around.

I HAD THE BEST CUSTOMER SERVICE ! I WILL DEFINITELY RECOMMEND THIS LOCATION TO MY FAMILY AND FRIENDS! BILLY AND KEVIN WENT WAY OVER AND BEYOND MY EXPECTATIONS!

I called and spoke with Matt to get everything in order regarding my cell phone service. I was going to be a transitioning customer from Verizon to Sprint. The goal was to surprise my girlfriend with a new cell phone. To expedite this process I called two days prior and explained every detail, I requested that two Samsung galaxy s3s be waiting for me so that all I had to do was sign a couple papers and Id be on my way. Matt assured me that he personally would handle it and that he was setting aside two phones that moment. Our busy schedules allowed us only half an hour to stop at the store and get this over with - there werent any s3s in the office, we were made to wait an hour to get the number ported over, we were walked through multiple processes, we were told at the very end that no help would be given the rest of the day because they were closing, then told at the very end that we wouldnt be able to get our phones until maybe the next day. Needless to say we went somewhere else, they lost any commission they could have received from us, we will never go there, our friends will never go there, and the entire experience was so disappointing.However, we went to the Spring location in the Eastwood Mall and had everything done perfectly and efficiently in about twenty minutes. Those twenty minutes were spent after hours.

Switched from Verizon and the store manager Kevin made the transition very smooth.

Outstanding customer service. Kevin and Ray are great!

Kevin and elena were awesome!!! Very helpful! Thanks for everything!

First, it takes forever to get help. Most times I have waited about 10-15 minutes. Called in they said they would call me back and never did. I lost my phone I went in to get a new one. One of the employees told me he could get me a iphone and all I would have to do is pay $8.99 a month extra a month for six months and I wont have to pay for it again. Comes to find out after the six months I started to get charged $30 a month for the line. Sprint company allowed to keep the 8.99 a month and cant get rid of the line. Moral of the story he screwed me, and I will have to pay an extra 9 bucks each month for a year which adds up.

Always a good experience at this location. Kevin the manager is great to work with.

Needed internet access while here for school. They were very helpful.

Nice store. No repair tech.

Very pleasant and took care of my needs

I came in with a shattered EVO screen (my own fault) and because this is a service and repair shop, they took care of it for free. Gemel provided excellent customer service, information and advice, and Jordan fixed my EVO up right. Please go to this store for all your Sprint needs, because this is the best experience Ive had in the Lansing area.EDIT: It has been a year since my last review and since then Ive had even better service than I thought possible. I came in to look into putting my fiance onto my plan as a shared plan, and not only did we get a fantastic price, Kenneth worked hard to find us extra discounts and promotions. He even called back later that day after we had left to let us know he found another one and wanted permission to apply it.Seriously, dont go anywhere else, this shop is better than any mall closet or kiosk youll encounter.

Great service.

This is NOT a corporate sprint store. My phone had malfunctioned and I was not even offered a hard reset before I was told they couldnt do anything with it unless I was added as a delegate by the primary account holder. I was eligible for a free upgrade and was bullied into leasing a new phone without the free upgrade. In addition, the only phones in stock are iPhone-no Samsungs. Overall poor service and I would not recommend this store to anyone.

Could not be more happy with my visit. Kevin and Darren were a pleasure to work with. I came in to troubleshoot my phone. They fixed my issue and I bought an iPad.

This location is amazing! Always helpful!

Very helpful employees- they were friendly, patient, and helped me get a phone that fit my needs.

Awesome customer service! I would definitely recommend this store!

Wonderful staff. Friendly and knowledgeable.

Jamica is the best. She made sure that we left completely satisfied!

DO NOT GO HERE!!!!!! Terrible customer service. They are dishonest with their rebates and deals. Store manager Raad is rude and does not have any control over what his employees tell their customers. This place is much like a cheap used car business, they will tell you whatever you want to hear and then do not stand behind their word.

Always helpful and friendly.

I came to this store to see what they could do to fix my iphone since the screen went black. I did not think they could really do anything for me but I was shocked when they told me they could! Not only was the service beyond my expectations, I was able to get the issue with my phone taken care of without even having to go to the Apple store. I have never been happy with Sprint!!

Although I have had poor service from several Sprint offices, this location is the exception. Consistent quality work with short waiting periods.

They are very good and take care of what is needed right away

This best most honest Sprint store in Lansing.

Way better service at the Corporate Sprint Store in Frandor...These guys messed my stuff up.

Loving my new I phone

Talked to Rod at the sprint store with my girlfriend today. We were originally here to get her phone fixed but when he noticed that my screen was cracked he took it back and within 5 minutes it was fixed for free. My phone had been cracked for quite some time and at other sprint stores they told me it was going to cost up to $100 to get it fixed with insurance. This guy is my straight up hero and any time I have problems with my phone I will make sure to come back to this store and talk to him.

Always someone there to greet me and any problem I have with my phone they always fix it and give me tips.

The people are very friendly. The only problem is when the workers get in an argument in front of the customers about fixing the copier. That is not good business.

Very helpful to me.

Horrible customer service and the assistant manager doesn’t know how to do his job. Took 1.5 hours to get a phone. Not acceptable.

Other locations would not help. The manager took responsibility for another store that didnt want to help and resolved my issue. Thank you! I will only go to this Sprint location.

Good friendly customer service...

Worst experience ever....waited 90 minutes then left without being helped

Been here for over an hour STANDING because of no chairs and NOT one of the 2 customer service reps have made eye contact with me or said Ill be with you. They are laughing and talking street talk with the customers the ENTIRE time. Extremely unprofessional and very thoughtless. I have children at home waiting with their babysitter and the do NOT care here about your time.

Attentive and friendly staff.

Worst customer service I had.

Great experience with Darren.

Kevin is very nice.

Everything was just as they said. Thank you.

Excellent customer service!

My phone was not charging. I went to this store they told me it will take about 15 minutes to work on it. I came back after 15 minutes the phone was fixed and they gave me a new battery for it, no questions asked. very helpful staff.

Excellent people !!

Very helpful

Great employees

Amazing Customer Service

Ray was a pleasure to work with