There’s a difference between training employees and treating them like small children who still deserve respect, which I’m guessing this establishment does the second of the two.Completely archaic sign posted to “remind” or threaten, however one interprets bold all caps letters posted, DO NOT SAY “ANYTHING ELSE” Really? To all of the people unable to comprehend, why there’s a labor shortage, this is a perfect example. Grown adults who touch (emphasizing touch) the food you eat are given zero respect, definitely not treated kind by customers (that’s a food service fact), underpaid (fact), given no benefits (correct me if I’m wrong) and micromanaged…. A recipe for no employees. You all are getting exactly what you deserve, Karen and Chad customers and business owners that are lucky to have essential worker employees still putting up with this blatant display of disrespect.

A nice clean place to get some work done or visit with friends. The coffee is excellent especially the seasonal offering (fall) matched with a delicious soufflé. Personal fav is Mushroom, Spinach, Swiss. 😋The people are nice but they get busy.

Good food and drink needs longer hours noon is to early

I love Caribou Coffee. We used to have them around Illinois, but not anymore. Whenever I get the chance (while traveling), I stop to get their coffee. I also enjoy Einstein Bagels, so it was an overall good experience.

Im only writing a bad review due to the taste of your products. I bought a simple blueberry muffin for breakfast and it was so dry. I am highly disappointed. I took a video of how dry the muffin was. It was like compressed sand with very few blueberries in it. I ended up throwing over half of it away. Such a waste of money. I ordered the new sparking green tea and bobas. This is disgusting all it tasted like was tonic water with bobas at the bottom. Upon ordering I had asked if the bobas were the bursting bobas and I was told yes. They were the gelatin bobas which I do not like at all which is why I asked. I do not typically write negative reviews as an ex food worker myself I know complications can arrive but this was probably one of the worst experiences Ive ever had. Your employees were wonderful as far as kindness. Anything you can do to upgrade the muffin would be wonderful I know most people dont enjoy eating sand when they expect a moist muffin.

I love their bagels but it seems as though there is a breakdown in communication between the counter and the back. I always ask to have them sliced. They never slice them. Always check before you leave.

Love the bou! Drinks are always great and service is friendly.

Love, love, love this shop!! Super quick, high quality and all organic in their products! Love! Highly suggest visiting! Right across the street from Target!

Delicious Food & Drinks

Very friendly staff, excellent food, great service, wonderful drinks!

Good drinks, good food and good employees

I always go to Starbucks but heard caribou was good so I thought ok sure I’ll try it. I went the other day in the afternoon about a week ago. I went through the drive through and was the only person in line. So I thought “sweet this will be fast...” so after I ordered my coffee I pulled up. And I cannot lie I waited maybe 5-8 minutes by the window for ( A COFFEE CREAM AND SUGAR!!!!!!!!!!!!!) I was the only person in line and there was nobody in store because I checked. So I waited and not a single employee opened the window to at least make me pay for my drink. One man was literally next to the window but didn’t want to recognize me or at least say sorry it’s taking a while .... I mean seriously? I shouldn’t have to wait that long for a simple coffee. So I got tired of waiting, that place didn’t deserve my money, so I went to Starbucks, at least the staff there works fast and is always NICE!And this isn’t the first time , I’ve given you guys 3 chances and it’s been the same story. You need to have a serious staff meeting, there’s are multiple reviews just like this. And your going to lose customers if there aren’t changes.

Stopped in at 2:00 pm on Monday. Just wanted coffee and a sandwich and a 6 pack of bagels and cream cheese. 4 people in the whole place not 1 employee looked up.I waited 5 minutes and left. That’s the last time! I’m going back to Big Apple Bagels....they’re so nice!!!!

I have been going to Caribou for 3 years because I love the coffee and food, but the Dubuque location has to be the slowest service ever. I would say the average wait time for a coffee is 8 min, but I have waited up to 18 min... because I timed it. I am usually only waiting behind 1 vehicles with no one inside the shop. I have gone to Starbucks multiple time in many different locations and the line was 10 cars deep, and i only waited 5 min or less.

Love the food/coffee here, but the past couple of times, have been in the drive-thru for way longer than I think I should be. and most of those times, I have been the only one in line. This morning, ordered 2 bagels (not toasted) a smoothie and a Caramel light with 2 extra shots of espresso. Waited for a good 15 minutes, then they brought me some sort of Turtle drink instead...when I asked how long a new drink would take, they said it would be awhile, so I had to just leave.

They have almond milk! Pleasantly surprised. Drive thru was fast and friendly, they’re taking Covid precautions: swop you own card, contactless pick up.

They must have new management because its so much better than it was a year ago. They started strong, got really bad, and are now making a comeback. Great service, PSL is back for the fall, and the new souffles are excellent!

Was not work 11 dollars and some change. Dollar store sandwich, and the coffee wasnt even made as requested.I can order from Dunkin and Starbucks with no issue. I can make my own coffee, and most small shops have no issue either. My first experience with this place makes me wish I had my money instead.Im not a fan of Starbucks but recommend it over this. Not only cheaper, but better service and better quality of product

What has happened to this place?? This coffee shop used to be so friendly, quick and efficient. Now they are rude and slow. The employees dont even seem like they want to be there. Just not the place it used to be

Definitely enjoy the drinks and food from Caribou but dont plan on it being a quick turnaround on your order

The bagels are flavored throughout. The bagels have a good texture. The coffee is delicious and so are the cookies. The coffee is smooth. The only downside was the bathrooms. They were dirty and the lock was tapped to the door.

Last straw for this establishment. Incredibly rude and unwelcoming service at the drive-thru window after I waited quite awhile to even get to the window - there was only one car ahead of me and wait was over 5 minutes. If she had said thank you for waiting or even a hello, how are you? I would have been fine. There was an issue with my order as well, and again, a sorry or some acknowledgment would have been great. Gal was literally snarling at me when I called her attention to it and she had to refund part of my money. I understand people have rough days, but this has happened several times now. My cold press coffee was undrinkable. I make cold brew at home and love its smooth taste, but this was so bitter and rancid that I couldnt finish it. There are other coffee establishments in this town that make their customers feel valued. Ill stay loyal to them.

Excellent bagels and coffee. Drive thru option is very convenient for morning consumers.

This place was ridiculous. They were out of almost every type of Bagel. Ordered sandwiches, only to be told at the window that they could only make the sandwiches on one type of bread after ordering specialties. I ordered a Turkey, Avacado and Bacon on a Potato Roll. Only to have it made on a 12 or whatever grain bread. This was literally the worst sandwich I have ever had. Avacado was like some watery paste that was about paper thin on the bread. The bread was inedible. I took it off and ate the meat from the sandwich. My colleagues were in similar disgust with their choosing. All in all, I will never go to this place again and would recommend avoidance at all cost. For the price, the quality and service were a disgrace.

Friendly clean made a delicious mild coffee for me. Doggie bagel for Harley and cin muffin 🤗❤🐶

I have been a loyal customer since it opened but today was ridiculous. Was in the drive thru for an absurd amount of time. I ordered ONE iced coffee. The person taking my order seemed like she wasn’t even listening to me. She asked if I wanted my iced coffee hot or cold. Asked multiple times about cream and sugar after I specifically said it right away. Then pulled up without a total and they handed me my coffee without cream. I asked if they put cream and sugar in it and they responded with an attitude saying “did you ask for it?” I said yes. They took it back without apologizing and put cream in. I said thank you and it was received with a snarky smile and an eye roll.

Not a regular, just passing through town and drove through for coffee and a bite. Good coffee, and on our way quickly.

Love their coffee and bagels. I hate sitting in the drive through for a minimum of 10 minutes for it though. Every time I come here it just takes forever. Speed it up guys.

We are in the drive through as I type, we have been sitting in line 25 minutes. If we could have gotten out of line we would have but theres no escape. Never will do this again. I love Caribou coffee but Dunkin from now on.

Good lattes. But need to stay open later.

Awesome coffee and bagels. Had the Hummus Vegout with a side of fruit plus Vanilla Hazelnut coffee neat. Family had the Nova Lox. Satisfyingly. Great service and very friendly team.👍👍

Very tasty! I had the pleasure of trying them while I helped open a pizza place near them. :D

Each time I come to this establishment I am disappointed with my coffee. I am a coffee enthusiast and barista at a local coffee shop, and know bad quality ingredients when I taste it. Their syrups are cheap quality and overly sweet. As well as the Cold Brew press is watered down and a waste of money. Is there even caffeine let alone coffee in them? I have to wonder. I gave them slack for being new, but this is beyond a bad management problem. This is not caring for what you serve your customer, and even worse not caring what goes into their bodies and minds. Have yet to find a good experience here.... I do NOT recommend if you love coffee.

I found the coffee and service to be excellent, but did notice the employees were a bit stressed and werent communicating clearly to clients when orders were ready. Will still go back though!

Possibly the worst coffee shop experience ever. 20 minutes for a scalded latte, condescending servers (P.S. I was a damn good barista, so treating me like I dont know coffee honestly enraged me) , and a cold bagel... shouldve walked out the door based on the cashier. Please avoid this location... my issue is NOT with Caribou, just this terrible place.

Bagels and coffee are really good but this could be the slowest coffee shop/breakfast place I have ever been to. My husband and I have waited 45 minutes for a coffee, sandwich, and bagel before

The coffee is so great, and am glad theyre finally in Dubuque! BUT, they are so extremely slow! I come around 4 times a week and always have an incredibly long wait in the drive through, even if Im the only car.

Food is okay but the employees are very unprofessional. I believe our server was Hayleigh, thats what the receipt said. Weve had her before and the service was poor. This time my sisters drink was awful and my order was wrong. She took one sip and brought it back up to ask for a tea instead because it was made horribly. The lady said they could remake the drink, but clearly they couldnt make it right the first time. My sister was very polite about it, but the employees were rude. Hayleigh, if that was her name, and the blonde with long hair were whispering to each other and shaking their heads. Very poor customer service. We were visibly upset at this point because we could have been extremely rude. I am from Michigan, but my sister lives here. I will never come to this one again. Awful customer service. Lazy, childish employees.Update: went there today and the staff was very pleasant. Seems like they got a new batch of employees.

Ordered a Matcha Cooler with bubbles, she didnt put the bubbles I. So when I brought it to her attention she said well you need to order bubbles if you want bubbles, thats a whole different drink. Aah I did! She was very snotty and rude! Would never go back.

Three times I repeated my order and they still got my sandwich order wrong. The first time they attempted to fix it (An asiago bagel with turkey and cheese....nothing else...Plain....NOTHING ON it. Not that hard) the guy dumped out my chips out of my basket. On the third time of getting it right, I grabbed another bag of chips to replace the ones they dumped out and the manager, after whispering with the cashier who took the order wrong, says loudly over the counter Maam. Would you like to come up and pay for the additional bag of chips? I told her no, that they were replacing the first bag the guy dumped out when he was remaking my sandwich. Oh was her response. Between the bad service and the mousetrap under the corner table, I wont be back.

I love the friendly staff and good coffee! I’ve been here multiple times and have really enjoyed every time!

The barista was very polite and quick to take care of us. The place was very clean and well lit.

Wait times and service is awful. Tried twice and won’t go back. Both times left and realized they messed up the order and the last trip they didn’t even put in one of the sandwiches. Its a shame because the sandwiches are very good, when they get it right.

Date time with hubby! Sandwich comes with bakery goodie coffee refills

Only complaint is theyre always super slow on Saturday mornings even when theyre not super busy.

The bagels are great but both times I have gone it has been a little chaotic. The employees are nice!!

I try to get there because their food is really good, but I have left there without anything multiple times now because it takes soooo long to get through even the drive though. I often have 10-15 minutes before work and they cannot even take my order in that time often.

Great place for early morning pick me up hot chocolate.

Yum yum yum. such good bagels & schmer! really great mochas too!!

Caribou rules!!!! Every one by us in central Illinois has closed, so this was a treat 😁😁

Good coffee (free refills!), comfort food, calming and relaxing atmosphere.

Staff if always super friendly, and I have never been disappointed in an order!

Food was ok. Would have been nice to have had a choice of type of bagel on sandwich. Bagel was dry.

Great coffee and the food is good too. A little pricey though so it does limit my visits.

Really nice employees. Casual. Clean. Relaxing.

I can only say that Caribou/Einstein in Dubuque is perhaps the worst coffee establishment in Dubuque. Id rather get my coffee from a local supper club than from this place. Ive given them multiple chances and 3 times Ive been there and 3 strikes....they are out!Yesterday was the last straw...middle of the afternoon, not busy and only ordering 2 coffees...how could this go wrong? Well, first the couldnt hear me through the drive through speaker...then we had to wait for over 5 minutes to get our order...then when we got our order, the small half caf/decaf was cold and watered down and simply awful. Then my large coffee came out as a medium and when they fixed that mistake then they forgot cream...and btw, the coffee tasted weak and watered down.They hire 16 year old kids who dont drink coffee and wouldnt know a good cup of coffee if it fell in their lap and bunt them.Im done...wonder how long before they are out of business...and then blame Dubuque for not being progressive enough...Its simple....make good coffee and provide good service...it should be their core competency.

Quite possibly the worst coffee establishment in this town. The bathrooms were filthy, the inside service was slow. I waited in line for 15 minutes and when I got up to the register, the girl mumbled something and walked away! The coffee tasted old and awful - like it was water. Don’t even bother going through the drive-thru either because you’ll be waiting just as long. The employees are so inept and rude. The management is so awful and rude. They just brush off your concerns and offer you free stuff just to shush you and to attempt to get you to come back to this awful place. Quite possible the worst, awfully run and managed store I’ve ever been to.

Not too fond of schmear... Cream cheese is just fine on a bagel!

Fun place. Great service.

Poor customer service..unfriendly..time before I got coffee ground and handed me the bag..didnt even close it ..yesterday very unfriendly staff ..girl wouldnt talk or smile so I left...been to Rochester love that carribou..need classes on how to treat customers I give this store an F

The chorizo breakfast sandwich is the bomb!!!

Newly renovated, great staff, quick service...

Visited on a Friday morning. I went inside because the drive thru line was very long. I waited about 5 minutes at the cash register with no one in front of me to be waited on. It then took another 10 to get my coffee and food. I wont be stopping again on my way to work they just take too long.

Caribou is the best coffee out there. This place was slow both times I was there. 50 percent was moron customers but the staff was slow too. They ran out of coffee with 6 people in the store......

Foods great! Service is spotty and employees are not too thrilled to be there.

Good place to meet friends with good coffee

They forgot the 2 cream cheese cartons on sunday.

Very nice place great Bagel sandwiches

Employees are not to excited and didn’t get what we ordered.

A little pricey, but good

I had to wait over 30 minutes for a two item order and the coffee tasted horrible wouldnt ya think they would have a little pep in there step for a busy place but noppeee

Friendly helpful staff.

This place is amazing!

Too expensive overrated

Good food.

Good food and drinks

Awesome coffee and food

Great

Best coffee in town

Great coffee

Cool

Legit coffee

Coffee!