I can never remember names but the sales lady who worked with us was very professional yet relatable and she listened to what we wanted. Our experience was very good because she knew her stuff and she was able to make us understand our choices. She was great and so was the lady training. It’s nice working with extremely competent people. Also, my husband is suffering from some dementia and asks the same questions repeatedly. Our sales lady was very kind to him and answered all his repeated questions. I appreciated her attitude and patience.You need to keep her!

I loved my sales clerk she was training the day my son & I came in. She was funny and blunt where I just would look at her now in a good way. Now here is the only thing that kept me from giving you 5 stars the chair I wanted wasnt even there for me to sit in & see if I really will like it. Cant test it out until November/December. When it will arrive.

Every minute was a delight. Doug welcomed me immediately. He was patient when I presented him with my list of possible chairs from online. He showed me excellent choices. Was patient even when I went back to my first choice. He took his time. I never felt rushed. It was a very nice experience. I would recommend Lazy Boy and Doug in particular. The only downside was the fact that I have to months to sit in my wonderful new chair! Lol

Sales staff were very helpful and patient. We took advantage of the home decorating service to help choose products and fabrics. The 3D plan was helpful also. Only wish it would not take 7 months to get our new furniture!

It was easy!! We asked if they did marriage counseling but they offered to come to our house and lay it out in 3D. Then we went and looked at the results and …we purchased our couches. Only bummer is the 4-7 month wait.Great folks!!

Very helpful sales associate found exactly what I was looking for.. Good quality furniture !!

We had to replace a lift chair on short notice. We called into the store, and the salesman was incredibly helpful. Found the exact same chair and is getting it delivered in a few days. This is the second time I have been favorably impressed by this Lazyboy gallery. The chair we had and are getting was also comfy and attractive. This is a great store.

The place to go for couches and chairs. We also found a great side table and ottoman.

Beautiful experience from start to point of purchase. Everyone I encountered was very warm and friendly.Love the fact they have designers come to your home to evaluate your space and provide multiple options to meet your lifestyle needs! Just an over all positive experience! Just sad that you have so long to wait to get it! Thanks covid 😕

I had a great experience. The sales person was very friendly and also listened when I explained my budget and what I was looking for. I found exactly what I wanted at a great price and delivery was quick and easy. I would definitely recommend this store.

What an amazing experience! The delivery drivers arrived when my husband and I were moving our old couch, and they immediately stepped in and helped us. They went above and beyond to help us make room for our beautiful new furniture! They were very professional, answering any questions I had.

There was the greatest service I could have asked for from the sales lady. Had been to 3 other stores and couldn’t find or were not able to deliver for up to 26 weeks. Found exactly what I wanted because of her diligence. Thank you so much!

I absolutely love the furniture, it’s so perfect that I hope it lasts & lasts & lasts. Beautiful & so comfortable. It was hard waiting 5+ months but the delivery was great not just on time but early & everything is perfect.

Spent $1,400 and waited 6 months for a brand new made to order recliner. Leather is nice but the hardware is rusted and scratched up. Paid extra for a memory foam cushion and feels like a regular cushion with no memory retention. Also the back of the recliner has less padding then the store model did. Can feel the wood frame on my head.

Love my couch but not the customer service provided. Order couch in March. It was a customized order. Was told would arrive in early July. So when July rolled around and I heard nothing from them I called. I was told that my original salesperson was no longer there and that apparently means no one flows up. They said my couch was in except for one piece. Told numerous times that they would email warehouse/shipping company for updates and call back. No one ever called back. I would have to call each time for an update. Just appears as if they are fine with telling you one thing and doing another. I finally received my couch in early August.

We are very pleased with our La-Z-Boy experience. Our living room has lots of windows and difficult measurements but Shannon came to our house and measured, got our ideas, then came up with a perfect design. We then picked the furniture to fit along with rugs and we are thrilled. Quality is great. Thanks to all especially Shannon.

Rona was great with her suggestion. Can’t wait till the chairs come in and we can see if we can fit a new couch. Thanks Rona

The process of picking out our couch was great. Super helpful people. It took awhile for the couch to be delivered but we knew that it was going to take awhile because of covid so we were okay with that. The delivery team arrived ahead of schedule. Couch was in perfect order. High quality stuff. I have no problem going back

I am incredibly disappointed. My husband and I had finally gotten our new couch today that we ordered online and unfortunately it was not what we had expected and decided we were going to exchange it. We went to the store and were greeted by a very nice saleswoman who we had explained our situation to. She said she understood but would have her manager do the exchange process “because he was a little faster at it” than she was. We had quickly found a couch that we liked and had went over to the girl who said she would get the manager. He then comes over and tells my husband that they don’t deal with online customers and that he’s never had someone come in with our situation before. My husband explains that the website says for returns and exchanges to go to our local lazyboy store which we did. The manager then proceeds to say that he has two customers and is trying to close up and that we should just call customer service. The manager clearly did not want to help us as there were at least four workers there, two of those who were just sitting at a table where the manager had just been until the girl went to get him. We were incredibly dumbfounded at the incredibly rude interaction and left. I hope they helped those two customers, because they just lost one.

We opted to pick up our $800+ recliner at the location. No one mentioned the chair would be bare, no box, no packaging available. We had an open trailer. The guy on the loading doc was less than helpful. If this is standard practice, customers should be made aware. I am extremely unhappy.

Lovely experience! The sales person was so helpful and when we got stuck on fabric type and colors she introduced us to the designer.He came to our house and helped me choose the perfect fabrics for our chairs and loveseat. He even gave me some ideas on rugs!

Claire was great! She was very personable, helpful and knowledgeable. When I called back a few weeks later to reschedule a delivery she immediately remembered me and quickly assisted with the change I needed. The rest of the staff there were also helpful and friendly and provided a safe and pleasant shopping experience. Would absolutely recommend this location for furniture shopping needs in Dublin.

Jessica was moving between multiple customers and maintained a helpful, courteous, demeanor. She was very knowledgeable if the products on the floor. We were looking at couches, recliners and accent chairs.We were very pleased with our experience.

Reaching an age where comfort is highest importance. So came ready to thoroughly test each in search of Goldilocks perfect chair! Brenda and entire team are great (and patient!) people. Quite happy with our final choice!

We had a great experience at our recent trip to La-Z-Boy! Jessica and Doug were both helpful and friendly. Both my husband and I came away talking about how great our experience was and we got a great deal on our furniture. We have several pieces of furniture that we got 10 years ago and they are still holding up. We just got rid of a couch and sectional that we got from someplace else because it wore out so quickly so we decided to go back to La-Z-Boy. I would definitely recommend stopping in at La-Z-Boy.

Brenda was excellent at explaining La-Z-Boy furniture. She let us explore, then was always nearby if we had a question. Fantastic furniture buying experience!

The staff at La-Z-boy were pleasant and helpful. They provided a good balance of allowing time to look on my own, yet stepping in to answer questions when needed. The couch arrived ahead of schedule and I’m very pleased.My only concern was that on arrival it was not wrapped thoroughly. The upholstery is light colored and therefore parts of the couch was exposed to the elements. The delivery personnel had to set it briefly on my driveway in preparation to carry it into the house. Could have been disastrous. Thankfully it remained clean.

The sales associate was knowledgeable and nice . She did not push us and gave us time and information to allow us to find the best sofa for our house.We chose the highest quality cushions and are very happy with them.The delivery guys were excellent and professional. We will continue buying at Lazy Boy.

We purchased a recliner and loveseat with console from the Dublin, Ohio location. The salesman, Doug was extremely helpful. He was very knowledgeable about the product. He was willing to show us a variety of furniture so we could be sure we had chosen the one that was right for us. We had shopped in 3 different stores and Doug was by far the most helpful and knowledgeable of all 3 salesmen we encountered. We would definitely recommend the store and Doug to our friends.

Had a great experience with La-Z-Boy. Doug took his time and showed us all the options based on our wants and the space available. The furniture delivered earlier than expected and we love it so much!!

La-Z-Boy on Britton Parkway is amazing. The service they bring is top notch. Amanda our sales associate gave us the time and space to look around. I would highly recommend using Shannon their interior designer. She is kind, warm and has an amazing style sense. I cant wait for our furniture.

Dry knowledgeable staff and friendly. They were thorough in e planning the process and timing expectations.

Aidan was nothing short of fantastic. We spent probably 6 hours over the course of a couple visits deciding on chairs and fabric colors. Yes, we are indecisive.Aidan was dedicated to helping us find the right chairs for both of our unique needs, taking notes and showing us many options throughout the store. He always had an answer to our questions—he knew his stuff!We came to this location on a whim while we were in the area, about 30 minutes from our house when there are two locations significantly closer to us. We made sure to drive back to order specifically from Aidan. We are so excited for our chairs to arrive!

We worked with a helpful and knowledgeable designer. The delivery service was very polite and removed all packaging.When I first saw our new furniture in our home, it took my breath away!!

Aiden and Doug were very helpful in helping me pick out the best chair for me.Claire the receptionist was also very helpful whenever I called with questions. Delivery was a breeze on a scale of 1 to 10, they deserved a 20. 10 for each of them. They were in and out in about 15 minutes. Great job Dublin Lazy Boy! Thank you for making it so easy to purchase a recliner.

Our sales rep was very knowledgeable about all aspects of the sale from features to the treatment and delivery. No pressure and he let us choose our chair. Best selection of recliners anywhere.

Brenda did a great assisting us in selecting our furniture. Shannon came to our home as a design consulted. Shes amazing at helping choose accent pieces. Great experience so far. I know it will take several months to receive our furniture but its worth it. The furniture is manufactured and built in the United States.Our furniture arrived and I couldnt be happier. It is all amazing.. Love everything we ordered. I will only buy Lazy Boy in the furniture.

Ordered the Reese sectional on a Saturday. Got home and realized that our sales associate ordered us manual recliner on each end, but we wanted power. Called the store the next day and they corrected it with out us paying full price for power. Definitely have great customer service! Will be buying from them again in the future.

The staff was very helpful with picking out a couch. Ended up with a great couch. Couches are awesome.

First time shopper with La-Z-Boy galleries, but I am familiar with their products outside of recliners. The salesperson was super friendly, knowledgeable and does a great feature-benefit presentation. Ended up getting exactly what I was looking for and got a incredible deal as well.

I am currently out of state and visited a Lazy Boy. I discovered they were having a sale. I called the store local to me to see if I could place a phone order. The manager Brenda was very good to me. She said they normally dont do phone orders but she would work with me. I had written down and taken pics of the fabric and items I wanted. We got it ordered no problem. I appreciate the great customer service I received and recommend the Dublin Ohio store! A++Rhonda M

It was a calm, NO pressure exchange with the staff. The 1 year, no interest credit application was the easiest part of the transaction. Several times, I was offered an in home design consultation.

This was our first visit to La-Z-Boy as we needed a new couch. Upon arrival, we were quickly met by Chrissy even though the store was busy. She was very friendly and personable. We found Chrissy to be very knowledgeable about the details of the furniture and was able to direct us to ones that met our requirements for firmness, depth, etc. We also liked that we could pick from a wide variety of fabrics to match our colors. She was very thorough and worked with us to describe all the many details of the purchase so we were left with no lingering questions. Overall, we had a greet shopping experience with Chrissy.BPG

We had a good idea of what we wanted going in. Once we reviewed the basics with our sales associates, she gave us the room we needed to shop On our own but was always close enough to answer questions. Overall, this led to a great experience.

We purchased a double recliner with an entertainment console. The delivery was flawless. The piece is amazing, comfortable and great looking. Jessica, our salesperson, was very accommodating, as were all the folks we worked with at Lazy Boy. We’re totally happy with everything about this purchase!

We had a very good experience shopping at the showroom where we were shown which recliners would meet our needs. We were allowed ample time to sit in as many chairs as we wished for as long as needed. Our only problem was that we were told that the recliner should be available in early December but we did not actually get it until mid-February due to problems during the pandemic. The delivery was scheduled for a time convenient for us and it arrived as promised. The delivery crew was very efficient and moved our old furniture to make room for the new chair.

We had a great experience at Lazy Boy Showcase. We worked with Jessica, who was full of knowledge. She allowed us space to look on our own after giving us the needed basic information to help us.

Shannon was great in helping me select items for my home. Im very satisfied with the service I received during my visit.

Alix was professional, friendly and able to answer all our questions. A pleasure to work with.

Purchasing was easy. Promised delivery was a different matter. The 1st delivery (July 3rd) was a loveseat short. The loveseat was in the warehouse but due to a system issue delivery was scheduled 4 times before it actually showed up. We planned our day around a delivery that never showed up 4 times .Someone should have manually taken care of this. We finally got the rest of our order on July 30th.We will think really hard before ever shopping there again.

Just bought a new recliner that looks like a regular chair. Jessica was very nice to work with.

Loved our experience here! Great communication from the designers and very helpful throughout the purchase process. We will be back again!

The sales people were very friendly and helpful. A lot of great choices for couches( which we needed) .Thank you for the great service!

Love the furniture! Delivery people were professional and efficient! Long turn around from order to delivery but overall very happy.

I was in need of a LAZYBOY power lift chair for my brother. As it turned out, there was one On Sale which met his needs perfectly! I almost fell asleep in it while checking it out! Done Deal! SOLD!

Doug was the most helpful, friendly & knowledgeable salesperson I’ve ever dealt with. Thanks so much!

We had a great experience and felt like we made a very informed decision! The sales associate reviewed the pros and cons of the different materials and options, and there was never any pressure to upgrade.We went to the few other furniture stores in the area, but we never received anywhere the quality of experience we received at la-z-boy.In the end, we’ve order our furniture from la-z-boy and we’re looking forward to our new furniture!

Went in to look at couches for our new apartment. Not 1 person asked if we needed help. 4 employees just stared at us as we walked around. All the white customers were being helped...Just saying.

We had such a great experience! Geoffrey was helpful, patient and knowledgeable. Our first La-Z-Boy will not be our last! We are very excited to have our chair delivered.

Great selection of furniture! Very professional staff and knowledgeable. Thank you.

My husband and I are so pleased with all aspects of our purchase of our new Lazy Boy recliner. Our order, made over the phone, has arrived just as promised. Every contact with store employees has been pleasant and professional. Delivery on time, pleasant and efficient. Thanks to all! Marilyn Barlow

Geoffrey H was extremely helpful and patient. He answered all of our many questions. He was very knowledgeable. There was no ‘hard sell’ which we appreciated greatly.The entire store was pleasant. Lots of hand sanitizer available.

The terrific sales person, Brenda, was extremely helpful, courteous, and patient with us during our entire visit at the Britton Parkway Store. And Yes, we did make a purchase.

As a first time home buyer, my husband and I walked into this store without a clue of what kind of couch we wanted for our new home - style, comfort, etc. After a little while browsing, Chrissy came to see if we needed help. We found one we liked but wasn’t sure about the dimensions, space, set up, etc. of room/couch we had to work with. Chrissy walked us through the different options for all of the above. She had every answer to the questions we asked, she was super patient with both of us, and she gave us personal and professional opinions - which were both extremely helpful. Her genuine spirit made our shopping experience very enjoyable. I would highly recommend this store considering the level of their professionalism & their sweet employees and their knowledge. Thank you, Chrissy, for helping us put together our dream home!

Staff was helpful. Wonderful furniture quality. Was able to find a couch with a reasonable delivery time since that seems impossible lately! Jessica was nice to work with.

Was greeted promptly and given very detailed information for each of our questions. Very professional and not in the way or overbearing whatsoever

I needed a reclining chair because mine was broken. I was able to come in the same day and take my new recliner home with me in less than 30 mins. I had to get one on clearance but the one I received was the exact color and size I was looking for so it was perfect. The staff was helpful and friendly.

Received just the right amount of friendly professional sales help. We like the high quality products and the lowest advertised price guarantee.

The sales people were wonderful to work with and made us aware of a sale. We also were able to get an adjusted price when we received a letter for an additional 5% off. Our sales rep was with another customer and Amanda was great stepping in and getting us an adjusted price.

We were pleasantly surprised to negotiate a great price for the chair we wanted. No hassle purchase. We’ve had a Gibson leather Lazy Boy for 14 years and decided it was time for a new one. The quality craftsmanship and comfort is exceptional. Our only issue is the cost of the labor after one year of warranty. $125 an hour us way too high in our opinion. Neither our plumber or electrician charge that outrageous amount. We hope we never have an issue with our new chair so they never have to pay that fee.

The guys were very prompt, careful and courteous. Very pleased with the delivery service. The new chair is perfect.

Great showroom experience provided by friendly, knowledgeable, professional designer.Delivery team was courteous, punctual, and very aware of being clean while in our home. They were willing to assist by moving items to their final positions within the room as well as very helpful in explaining the operational features of the new furniture.We highly recommend using Laz-Boy Dublin as we have for many years!

Sale person was very helpful

Aiden was very helpful and patient with me in choosing my chair. He gave me all my options and did not seem to mind my indecisiveness and worked with me until I finally decided on my perfect chair. I can’t wait to get it and snuggle with my baby on it! So excited, thank you lay z boy!

Clair was our salesperson she was very knowledgeable of the chairs she impressed my husband and myself very patient also hard to decide chairs were all nice just wish we didn’t have to wait until May to get the chair Thank you

Ben Ehlert was friendly, easy to work with, and very knowledgeable. He took the time to understand what we were looking for and go through all of the options he could think of to make sure that we made good decisions on our new furniture. He was even able to create a virtual simulation of our room so that we could make sure the furniture will fit.Shannon Niehaus was awesome as well, from suggesting the fabric that we chose to our in-house consultation to confirm the items will fit in our basement, very professional and friendly. We will definitely shop at this store again.Bravo and thank you.Josh Kwait and Anna Keith

There was a huge selection of sofas that were actually comfortable as soon as you sat down. Didn’t need to fiddle with buttons or constantly adjust. The salespeople also had the right amount of involvement- not constantly pestering, but not invisible either.

Sales person was very pleasant, reviewed items we were interested in, and made the purchase an enjoyable experience.. highly recommend shopping this store...

Purchased 2 power recliners. Store very clean and sanitized. Geoff was very professional and informative, yet was not overbearing and agressive like some furniture sales people can be. He answered our questions and then left us to make our decision. We comparison shopped then came back the next day and bought the chairs.

Ashley was very helpful! Bought 2 recliners that will be delivered end of July.

LAZY BOY IS A HIGH QUALITY VERYPROFESSIONAL COMPANY.. OUR SALESPERSON VERY KNOWLEDGEABLE ONTHE PRODUCT.. WILL GO BACK IFNEEDED 🌞

Great service through out the design process. Shannon was so easy and helpful to work with. Love the pieces I ordered once they arrived. While they’re were delayed due to COvid, the expectation on delivery was clearly communicated when I placed my order. I was kept up to date by delivery team on their arrival. My only wish is that they were a bit more gentle in setting up the pieces. They seemed very rushed and rough. I did have to contact service on the recliner sofa mechanics issue on the first day of use so hopefully that will be resolved next week. Overall I will definitely purchase from LaZBoy again.

I have been looking for a couch for quite awhile now... they had a very good selection in style and size. Good quality and well priced, as well. Ben, the salesperson, was friendly, helpful and knowledgeable.

Found exactly what we were looking for. No pushy salespeople. Got great customer service was very easy finding what we wanted.Thanks

Had a great experience with Jessica. She gave us plenty of knowledge on what type of chair would be best for my family. We have a newborn on the way and she was catering to those needs while still sticking to a budget.

The experience overall was good. Due to some supply chain issues (likely pandemic related) part of our order was delayed. Quality of merchandise is good. The only negative was the sales manager’s mask looked pretty ineffective.

So easy to work with. You can be assured you’re getting a quality product when you do business with La-Z-Boy. That’s backed up with a guarantee. They have great sales and financing too and aren’t pushy like other stores I’ve been in. I highly recommend.

Friendly and knowledgeable workers and great furniture. I was pleasantly surprised

Geoffrey was more than willing to put the time and effort in to the sale, and incredibly accomodating even in this covid era.

Great experience! So helpful and answered all the questions we had and didn’t make us feel rushed to make a decision.

Rachel and Shannon were awesome! They were very patient and informative. Rachel showed me around the showroom on my first visit looking for the right furniture to fit my style. I later made an appointment with Shannon to help with design options which was very helpful. We picked the right furniture, fabric and accent pieces. Can’t wait for everything to be delivered 😊 Thank you so much Ladies!

The only reason I gave it 4 stars instead of 5 is, I would have had to wait 8 months or long to get the preferred color.

Jeffrey and Shannon were great! Jeffrey made time to meet with us every time we visited the store and was extremely helpful!

Great CSR

We purchased 3 new chairs. We picked in our own vehicle. I checked out the chairs before bringing them home. BUT. I had them remove backs on recliners so we could get them in our van. When we got home we couldn’t get the back on again. It will be an additional 5 weeks before they can send someone. That’s rediculous. I wished I either had them delivered or had them try to put backs on again to make sure they will be ok. Warning to really look things over.

I was very pleased w my experience! I did some preliminary scouting on the website, then went to the store to look at fabrics. Even though the store was extremely busy, I had multiple salespeople check on me as I browsed. The credit application process was painless, lol, & I was able to finalize my order very quickly.

The Dublin, OH store is really spacious and setup well. The salesperson I had was very helpful and accommodating to whatever I thought of while selecting new furniture.

Brenda at La-Z-Boy was extremely helpful. She helped us choose a loveseat that meant all of our needs. She asked questions about what we are looking for and what type of accessories we wanted. She was wonderful.

Our sales representative was great. He made shopping a pleasure. He was informative, explained the percentage discount, to the point we were comfortable with buying 2 recliners instead of our intended purchase of 1. He explain the delivery and what we should expect. In our many years of being together this is our 3rd purchase of furniture from Laz-y-Boy. The quality of items we have purchased in the past has been amazing. Our purchases in the past lasted 35 to 45 years. If these chairs last 20 years we will be over the moon happy.

I was fortunate to have Brenda as my sales representative at the Dublin Lazy-boy store the other day. She was incredibly prepared with her product knowledge and sensitivity on allowing us the time to experience the different recliner’s. As she was providing us with wonderful service she was still able to instruct others to greet new people entering the store. She was a true professional in every sense of the word.