Excellent product, reasonable prices, low key salesfolk

Phil is a great salesperson. I am so happy with my shopping experience!

Buying a mattress and box spring (compressible, with actual springs!) was refreshingly simple. If I were to buy a comparable mattress at a department store it would have cost me at least several hundred dollars more. The main selling point for me was that it was the only place I could find where I could purchase a two-sided mattress. I like flipping the mattress every two months or so and I believe this can help extend the life of a mattress. I dont think I will ever buy a mattress from anywhere else.

Dublin, Ohio, Sawmill Rd. Store-The sales person, Phil, was knowledgeable, friendly, professional! I had bought a mattress from him for my dad a year ago and made sure to use him again this time. The mattress delivery men were great--helpful and courteous. At last minute, I needed my old mattress and box springs taken away. They had no problem with that (even though I did not have it on the original purchase) and the charge was only $10 total for both. They men also put the zip covers I had purchased elsewhere on both the mattress and box springs. They were so helpful to do it for me! (I use covers because I have dust allergies.)I have back, muscle, and joint issues and bought a new mattress to replace my older one. It has really made a positive difference. I purchased an extra firm set, because that was what my dad had wanted a year ago, and it turned out to be great for him and me when I tried it. The first night it seemed too hard, but since then I have been very, very happy with it! The firmness is just what I needed. I wake in much less pain each day! I went to The Mattress Factory because they are the only mattress company I have found that still makes their mattresses so you can flip and turn them. Other companies only have one sided mattresses now. I believe my mattress will last longer because I can flip and turn it.If I needed another mattress, I would use The Mattress Factory again!

Very nice. No pressure, no rush. Follows cdc guidelines. Very thorough explanation.

Bait and switch on a mattress we selected from the floor models but they delivered a complete pos, then refused to replace it after their “inspector” arrived and tried to make us look like liars.Save your money and look for other options

We’ve only had our mattress for 2 weeks, but we’re already sleeping more soundly and love it! Our salesman, Robert, was relaxed and I did not feel pressured one bit. Delivery also was on time and easy, thank you!

The twin mattress is better quality than I had expected. I built a bunk bed according to the dimensions online before getting the mattress and bunkie board. It was spot on. Thanks Original Mattress Factory.

Sales folks were wonderful, answering all the questions we had. In addition, the delivery of the mattress set was on time and workers were very professional.

The prices at Original Mattress Factory speak for themselves. Our salesman, Phil, was not the least bit pushy when helping us. Why would he need to be? Their pricing is simply too good in comparison to other mattress retailers. Made in Columbus!

Always pleased with mattresses purchased here. Paid for higher end products, but worth it. They sell wonderful mattress protectors that I use on every bed in our house.

The manager was fantastic. He was informative and really helped us to learn about what each mattress is like.

The staff was really friendly, the mattresses were great quality and inexpensive, and the whole experience was low-pressure.

Bait and switch . we bought a model but it is completely different from the floor model. They didnt seem to be surprised about this. You can fill the springs through just touching it

Nice service at store, no pressure, patient description of products of which tere are many. very satisfied

Would recommend buying a mattress from here. Originally had a Tuft and Needle (Internet mattress) and hated it. Did not feel like a high pressure buy at all and the sales man gave us plenty of space.

Great place to get mattresses. Good service and delivery.

Meh.

Very great shop. Very informative and sells comfortable, lasting beds.

Friendly staff, extremely overpriced mattresses. You can find better value for your money, I certainly did!