THE WORST BAKERY STAFF EVER!!!! They are extremely rude. I asked the baker for help finding a marble cake, she laughed at me and said they are all chocolate. DO NOT USE THERE BAKERY. The store manager did not care about my experience. Outer Drive Kroger Bakery is so kind, go there. Please

One of my favorite store to shop. Five Mile/Merriman. They always have fully stocked items. Great customer service!

Go to Kroger to purchase a cake and had to wait for someone to write happy birthday on cake because there only one person who works at bakery unfortunately on break. But the cakes are really good but they don’t make marble with whipped ice.

Good luck finding what you need. Shelves and always empty. Never fails!

Nothing but self checkout lanes open, talked with a supposed manager and a cashier and they were extremely rude about the fact they have no one to open a lane. Its pretty sad Kroger cant find 1 cashier to help out a customer with a large basket full of groceries. I was told before that there would always be at least 1 cashier available. This is Not True. Find somewhere else to shop of you can.

Customer service is terrible called ahead they said come on in and when I got there they’re was no one at the desk asked some employees to call someone and they kept saying they’ll be here in one minute I waited for 40 mins just to hear her repeat the same thing I explained over the phone. Terrible service

This store needs to be cleaned. It always looks dirty. They also need to stock their shelfs better. They never have what I want. Makes me sad because its my Krogers.

I took my grandmother to grocery shop here and she was having a hard time in the line due to being old and manager Amanda told me my grandmother should probably be put in a home. Very rude and unprofessional when I tried to call the store to complain no one answers

Pick up is great.

I wish I can give them zero stars just cuz the way how they treat customers don’t waste ur time goin there I wasted almost In hour for nothing

Kroger is my favorite place to ahop especially for water product & ice cream. always there is a good deal on something

Checkout space gets smaller, and return desk is closed after 6 pm.

Very Ghetto and Rude Employees the store is not stocked and smells bad!! Live near here, Will Not Be Back!!!

The butcher counter needs a bell to summon a worker when no is there to serve.

Worst customer service everEmployees hang up the phone just to ask question

Ordered online this morning for pickup from 4-5pm. I arrive at 4pm and am told it’s still not ready and that they need 10-20 min. Not a big deal, I can wait. 30 minutes go by and still nothing so I call again and am told it’s only half way done and to come back at 6pm.Would’ve been nice to get a call or email letting me know the pick up times have changed. Unfortunately I can’t pick up then so it’s very frustrating and quite unprofessional on their end. Called a manager to voice my frustration before I posted this and they couldn’t be bothered to pick up the phone or send to voicemail.

I placed an online delivery order last weekend and the site said it would be delivered between 8-9pm on Thursday (today). Then I got a text at 8:56pm saying it would be closer to 10-10:30pm. Then I got a text from the person fulfilling my Kroger order sayingthey kicked her out. She is person who was supposed to pick up my KROGER delivery order placed through KROGER. She showed up around 9:30-45. The store closes at 10 according to their listing. I called in before 9:50 and selected the option to speak to customer service and Kroger ended the call before I spoke to anyone. I ordered because Im sick and Im trying to be careful not to spread germs even though I feel well enough to go out and shop for myself. This is terrible. Im hungry. I called in and got a stock guy. He was nice and sympathetic. He said to call back tomorrow and speak to the manager and that the store closes at 9pm. That doesnt help me. The person fulfilling my Kroger order placed through Krogers website said she didnt even get the order until 9:06. 🤦‍♀️🤦‍♀️🤦‍♀️ Terrible service by Kroger.

Oh yea here is the steak. And the darker area on the right is hard as a rock. They want me to re wrap some spoiled meat and bring it back up there if I want a “new steak “ or refund. No. That’s disgusting. This belongs in the trash what are you going to do to this is I bring it back ? Try to resell it to make some one else get sick !

Once upon a time this specific Kroger location used to be the spot for quality fresh fruits and vegetables, vegan groceries, food specialty items, great service, quick checkouts, and the like. Not anymore! This place has went the way of the vast majority of other Metro Detroit Kroger stores — unclean, long lines, poorly looking fresh fruits and vegetables, far too many empty shelves, inconsistent stock, same day expiration date on a lot of the meat and produce, unstocked boxes of various food products blocking isles, and so on and so forth!Unless things turnaround soon, Im going to steer clear of this store for good!

I tried to have groceries delivered as they advertise. I only live a mile away and was told I would have to pick up they dont deliver to my area. Okay I compromised, sure I will pick up. Then they say I have to wait a week. Again I compromised. Bare in mind that this was told to me only after they had my money. Then they called and said I had to wait another 2 days. Now I wont have my Easter dinner food and ate the only thing I had left, eggs. Two days later I go up to the Kroger and there is a long line. Im waiting in line for an hour and a half and they have only serviced 3 cars!! Are they waiting to shop for your groceries until you get in the pick up parking spot? Unbelievable. Im still waiting and have at least 7 cars in front of me. Its 6 pm and they said I only have until 7 to pick up. Whats going to happen if Im still waiting? How do I get my money back? This is a total nightmare! I highly recommend you dont use Kroger.

I love Kroger although the lady in the Deli and the older man in the Seafood dept. seem to be having a bad day. Everyone else was friendly and helpful. Kroger always has a good sale going on.

I cannot stand this Kroger. It’s cramped. It has limited produce. The isles are narrow. And I can always count on them being out of things I want. The occasional free cell phone table rite when you walk in, is tacky. And the people signing up, are definitely not poor. It’s close. But I prefer to dive out to Meijer in Livonia instead. Not to mention, any Kroger is over priced.

Products are so fresh and this store has an excellent selection.

Very poor management1 cashier open long lines ...

Awesome store! The staff was caring as they helped to carry my shopping to their awesome parking ground where my car was parked. The location is wonderful.

No matter when I go I find the aisles blocked by shopping carts full of emptied boxes, stock to be put out (but no one in sight doing stocking), and staff members standing around chatting with one another instead of doing something useful. How they manage to make the place so cluttered while having so many empty shelves is beyond me.

Shopping at this store is a very unpleasant shopping experience on any day and a nightmare on weekends. Clutter everywhere makes navigating difficult and there are empty shelves in virtually every aisle. I would shop elsewhere if I had another option but they closed the one store that was convenient and well-run. They have one job -- to provide the food and goods they advertise -- and they cant seem to do that.

They more electric carts and keep them charged disabled people like my self need to shop. Very poor management. So far the wokers are nice and helpful.

I mainly went here for the Kroger gas station. I stopped into the store & they didnt have what I was looking for.

The store and employees were very nice. There was easy parking lot! I liked shopping here.

They have rearranged the store and it looks much better. Dont really like the fact that I have to get used to where everything is all over again, but you just got to do what you got to do.. I like this location as well because theres other place to shop in this large strip mall and Ive been coming here for years. They also keep this store and bathroom pretty clean!

I love this Krogers because the staff treat you like family. They really support the community by bring awareness of Breast Cancer. The manager of Customer Service makes incredible blankets as giveaways! The pharmacy are kind and highly professional. Love love love this location!

I love Krogers because I love to buy groceries from here and also this store is my favorite number one.

My daughter and I really like to grocery shop here always neat and clean. The staff is polite and helpful 🙂

Awesome store! The staff was caring as they helped to carry my shopping to their awesome parking ground where my car was parked. The location is wonderful.

This evening my wife returned bottles to your store. As she was at the U-scan getting the cash back for the return the teller proceeded to ask my wife for money. My wife thinking she had to have been joking, joked back. As the conversation proceeded it became clear that the woman was not joking at all and she continued to tell my wife that her bank account was negative and she needed money. She told my wife I keep asking people for money but everyone thinks Im joking. Its the holidays youd think people would be more giving.If Im not mistaken this could be considered a form of pan handling? While at work no less?? This is completely unacceptable. We will be taking our business elsewhere in the future.

Bad employees being managed by worst. Ive been enjoyed do to a sport accident, and I needed to use the electrical cart. The kicked me out for no reason and made me have to walk in pain. In a sentence. I havent seen more insensitive creatures.

This kroger has a good assortment but my only issue with them is the cashiers, they need more. Last few times 1 cashier and sometimes none you have to use the self serve. Nice for a few but if you have a full cart not so good.

If I could I would do negative stars. Because of this store I will never enter a Kroger again. My husband and his father own a car accessory shop and they end up collecting bags of bottles and cans from workers and customers. On my one day off every so often I will grab up the bags and return them for them. Well after returning over 35$ worth I had a emergency call from my grandmother so I didnt get a chance to turn the slips in. So today I had a chance to turn them in and because they wouldnt scan they wouldnt take them they also accused me of buying them off of someone. I will never be coming back being accused of these things ..... THANK GOD, MEIJER WILL BE GETTING MY BUSINESS FROM NOW ON.

Much like the other Kroger grocery stores in the Dearborn area, this one sucks. Always packed and out of items. I’ll be moving out of state soon, and I cannot wait to never step foot in a Kroger again!

Horrible customer service, always out of groceries, to be honest I wish they would just close so we can get a good grocery store by us.

Everything is easy to get and within reach. I love the digital coupons savings and the fuel program. Keep up the great service

I like shopping at Kroger. I usually shop at the Taylor store but the heights store has a better selection of meat and fish.

Last Kroger on the list to go to. Sorry but the lack of care for the meat Dept(meat sometime dont look right) and the lack of care period there. I only go here begrundily. I wish they would change, people ARE spending theyre hard earned money. But Tonight they pretty much had what I needed(which wasnt much).

I love that they had quite a few Halloween decorations and lots of candles and candy. The prices are always reasonable too.

Now that the remodel is finally finished its very nice.(Did not like going there when it was all torn up; was too disorganized and hard to find things!)Was very busy today.They need more help to get people through the lines quicker.

Would get a 4 star if vegetables, fruit and bakery bread were of better quality. Otherwise a nice store although ALL the carts were in the parking lot.

All time favorite grocery shop. Wide variety of meat and produce. Birthday cake use to be awesome. I ordered cake here for both my kids and they love it.

Customer service was fine, my problem was the managements. I saw them treating a young cashier and worker like cattle, like seriously youre gonna scream at an employee while theyre assisting me and claim theyre messing up when they did nothing wrong? Aint shopping here.

No problems shopping at any Kroger stote. Staff is always friendly and polite. I always find the products and items Im looking for. Stores are clean. Keep up the good work.

Very crowded shopping for the Holidays with a lot of confusion around the main gift card display. I heard much complaining that the registers were too slow but if you had gift cards you had to use them. We were lucky as we got in a line where the register person was very efficient, pleasant and kept everyone moving, no matter the si

In the past few months every time I come here they are out of basic items. Today I spoke to the grocery manager who stated its the management and everything is a mess...when I asked to talk to the store manager he told me he wouldnt call him and I had to go back to customer service. Guess Im done going here.

Short wait time even when the customers have a bunch of stuff in their carts. Everything I wanted was in stock. My only issue is that the entrance and the exit are the same. There is only one set of double doors. So its a little crazy in that area.

The produce section was was very fresh most likely due to the high demand for fresh foods by the arabic community. Everything was well organized

Not enough people working at night everyone has to go through u-scan line. Need to upgrade u-scan baggage situation. I had one clerk tell me to sit my items down on the scale and bag them after I pay..🤷

Theyre always short staffed since they were given a new manager and the employees say corporate and store managers don’t care about them no matter what they do. The only goal for management is to do whatever it takes to collect a profit share. I won’t be shopping at Krogers anymore unless it’s urgent.

8am Weds morning, not crowded, good spacing in produce, one way aisles, self checkout closed,all jammed up at 3 checkout lanes 😥

First, I love the location. It is centralized in a one-stop area where you dont have to go far to get everything you need. From clothes to eatery, to sporting goods to beauty care, this Kroger is positioned right in convenience of other needed shops on a street that most people travel, or at the very least, knows about. I take Ford Rd right from church to this store without going out the way to get home.Second, its almost like a super Kroger. I always find everything I need here; Im never disappointed. The staff has always been friendly towards me. I also like how Kroger allows our little young ladies to sell their girl scout cookies during that time of year.😊

For the past couple months my milk has been expiring extremely early and the date on it says it still has another week.

I dont have my photos just yet but this store needs a health inspection and soon! My visit there was veggies on the floor being walked on. Another customer picks them up and put on shelf because no employees on floor. The deli had open packages of cooked chicken...i felt like it was an Wal-Mart product licking fest..the yet licking it before you buy it. Floor was dirty only clean place was sushi area.how can I trust them to package my 9nline groceries when they that nasty! For no good reason but personal upbringing. Why are ppl so lazy and evil. Nobody likes their job these days

I have lived in the area for less than 2 years, but I shop at Kroger on Cherry Hill as well as this location. I know the employees now. Unfortunately, I give them two thumbs down. As time has passed, these familiar employees have become astoundingly rude. And I mean rude! I am going to go to Aldi or to the other markets in Canton.Shame on you Kroger management! Where is your customer service? I am so done with your rude, burned-out ladies! Yuk.

It is actually a great place to buy items. The store is ever clean and well stocked!!!

I love this place. It has everything and the best part : the very friendly cashiers and workers

Not at all sanitary for normal conditions let alone covid-19!

This location is less than one mile from my house. Cashiers are great but manager (female, didnt catch her name), made my last shopping experience so unpleasant I now drive six miles out of my way to go to another location which has better selection and stays stocked!

The Pharmacy Staff Members & Head Customer Service here at Kroger needs/will be under Major Review IMMEDIATELY!!!This is a New Year its time to do some early long overdue Spring Cleaning their Staff Members here at Kroger!!!I unnecessarily experienced some Racial Profiling, and rudely unethical behavior from both Depts., yesterday evening.Unfortunately, I will proceed to make every effort to request to be compensated, and with an apology letter from all the Staff Members involved in yesterdays disturbing incident -Before I further my Complaints to our Legal System for Class Action, and Report to our local Media on standby at this time.Please be advised this Kroger DO NOT, treat their Customers fairly in an appropriate manner. This is unacceptable and it needs to STOP NOW!!!

I liked it better BEFORE the re model now it is hard to find stuff and less manager specials

It was good but at the self checkout they were annoying as hell. I would stick with my usual Kroger......... IN OAKLAND COUNTY!

Not my normal/regular KROGER, 1st time there but employees were very curtious and helpful, found everything I needed easily.

I hope the manager realizes that people dont want to bag their own groceries. This store is a joke. If i wanted to bag groceries id work at the grocery store. Hire some people to BAG THE GROCERIES YOU CLOWNS. CUTTING CORNERS. THE WRONG CORNERS.

Just a few days ago, shelves looked disorganized and the chicken looked dry and I saw some ladies who Im pretty sure work there screaming and bullying at some cashier girl who looked like she was 13 years old, it was very uncomfortable for me cause they were so loud and the cashier looked distressed, in fact they all did. I wouldnt shop at a place that treats their employees like that especially one thats really young. Target is next door 👎👎👎👎

I left another the Kroger near this onr who didnt have what I wanted and this Kroger not only had it, it was well stocked.

Its very hard to find things. Somethings r found in 2 totally diff areas. They redid store, not sure whos idea, but a bad one.

Friendly employees and very clean

One of the best Kroger stores in town.. They always have what I need...

This place used to be Farmer Jacks....which I really miss. But that has nothing to do with Kroger. I find everything I want at this store and even a few things I didnt know I wanted but loved.The check out is awesome. Always enough open. It is the number one reason I stopped going to Wal-Mart...which is a disaster.The cashiers always ask if I need stamps. Obviously, most of the times I dont but they did save me once with that question. And how convenient is it to be able to pick stamps up not at the post office?

The employees are friendly and helpful. Good selection. I love the fuel station.

Friendly and helpful we were in and out fast

I shop here often and the selection is pretty good. Occasionally it takes time for them to restock some of the organic items, but they do have a good range.

Gets to crowded and they tend to run out of the larger discounted items on the weekends. To not be completely negative..with the additon of another self checkout station check outs quicker.

They put out shipment in the middle of the day. I almost fell down. NO GOOD.

Great store. Shelves are always stocked well. Renovations are beautiful. Lines are fast and cashiers are friendly.

Always friendly staff. Good deals especially with the app

They are pretty friendly in there but I have had them forget to give me groceries at the bagging station MULTIPLE times super in convenient. Especially when it was something I needed right away for dinner

Great place guess thats why its so packed...

They have a way better selection of products than any other Kroger Ive been too

Only lanes open are self checkout, not exaggerating but there are 15 people ahead of me and 4 behind me.

Love the new bottle return machines. So much easier than the old ones.

Under construction but still lots of good groceries. Great employees but long time to check out...only one lane open other than express.

Great shopping experience. I was in and out quickly

Its a Damn shame kroger ( the over paid top Dogs) care NOTHING about the cashiers that lost their job or hours were chopped down to almost nothing because they are being replaced with self check outs !!! I would be willing to bet the majority of people do not like it. I guess thats ok it makes for better bonuses and raises for those self centered greedy Bastards...

This is one of three Krogers near my home and I chose this one on Ford. Great staff for the past 6 years, theyre helpful, friendly and smile. Good produce selection, not much organic tho. Good wine and beer selections.

I love this store!! This store is very clean. It is organized , stocked and the staff is very friendly. Will never go back to Wal-Mart to grocery shop. Kroger is where its at!

Very clean place and the employees are always nice and willing to help in any way.

The store and employees were very nice. The only problem was that quite a few customers were rude and inconsiderate. Be careful in the parking lot!

Love this place and I can get gas....

Its clean, fully stocked with good customer service.

This is by far THE WORST Kroger ever. They have RUDE employees. Never have a good selection of ANY PRODUCT. And a CHILD working at the check out counter had the nerve to check me on my ID! Look LITTLE GIRL I am a GROWN ASS WOMAN I dont need to make up an age or fake ID!

They put in more self- checkouts to make it easier for quick shopping without much wait.

We tried jailbreak and it was fun and challenging. The staff were a lot of fun too :)