We put in a request for an online appraisal. It came back from them and asked to bring the car in for a further look over. We were worried that the offer would be less than the online quote. It was the same and we sold our car to them. Very nice and helpful

The whole experience was top notch. Barry was a very nice guy who handled everything well.Could not be more satisfied.

Was able to sell a car I needed to, and shop for its replacement all at once. Test drove a possible, and will return soon to check it out more (we found a rattle during the test drive that will have to be fixed.) Friendly, professional, and low-pressure staff throughout - definitely a more pleasant way to car-shop!

My only complaint was reaching car max to schedule appointments. At first I tried phoning; I was on hold over 20 minutes. I made an appointment on line and had a great visit. When I tried to make a second appointment to accept your offer and sell my car, there was no obvious option to schedule such an appointment. I did phone and got an appointment. Other than these problems , I had a great experience; your price was higher than my new car dealers offer.

A no-BS car selling experience. The online estimate of my cars value was spot-on and I was out the door with a check in exactly an hour. Wouldve been faster but for printer problems in their office.

When I tell you that I literally ran out of gas right in front of Carmax you would probably think I’m lying. I was on my way to a gas station when the car just slowed down drastically and thanks to the universe, it happened right outside the store on a very busy street.I have no roadside assistance so when I walked in and told the greeter, Zack, my issue.. I didn’t expect him being able to do much. To my surprise, Zack and the whole team at carmax was happy to help me out. They were able to help with enough gas to make it to the gas station and home. For this I am truly grateful.When I have car needs in the future I am going to make sure I give carmax a try because any company this nice and willing to help is a company that I want to bring my business and trust to. Thank you again Zack and team!

First of all, I want to say that the sales team was incredible. Very accommodating given the extremely busy and jam-packed schedule. My issue mainly lies with the condition of the vehicle when I came to pick it up, and the slightly-too-carefree attitude of management when it came to time management.My sales associate Joel had to clean the car (as it hadnt been cleaned at all) and had to fuel up the car (a cording to Joel it had 1/8 of a tank). This particular location knew I was picking up the vehicle 4 days in advance, but my sales associate was forced to do it himself, something that definitely isnt part of his job.Now I do not blame Joel, as I was already sitting and waiting for paperwork to be approved for about an hour at this point and Im sure he just wanted to help me get the best experience possible (all credit to him, great lad), but the maintainence team or whoever is in charge of that really needs to get back on point. I spent another half hour vacuuming the car out myself and cleaning the windshield, as it looked like the windshield had never been cleaned once and was covered in streaks, heavily obstructing my view in the sun. Also ordered repair paint from Hyundai directly, as there are more than 20 chips and scratches in the paint that I somehow didnt notice before purchasing (my fault for not being diligent enough I suppose). That isnt a huge deal, but I paid 21k for a car. At least fix the scratches, guys, youre trying to sell a product and build up a base of repeat customers. This is NOT the way.Ultimately, these arent huge issues but they arent a very good look for the company. That said (at the Bald Hill Road, Cranston RI location), Brian, Barry, and Joel were probably the greatest auto salespeople I have ever encountered in my 36 years alive and they are whats giving this review stars. Treat them well!!!!

Went in with an instant cash offer for my car. Although appt was for 5pm, I arrived at 1105am. And within 10 mins of checking in, I was assisted by a sweet lady Janet, who took photos, test drove my car and literally 2 hrs later I was out of there. Of course like any dealer they do low ball you, but thats expected. Other than that...good experience.

We came in to sell our car. The guy that went out to assess it never came back. We waited at his desk for more than an hour waiting, and only found out when we asked that he had gone home for the day. We were told dont worry someone will be with us shortly. Ha! I wished we had gone to Attleboro, MA again. Warwick does not have its act together.

Exceeded Expectations. Rico was professional, courteous, friendly, & knowledgeable. He set time expectations and kept to them. Explained the process thoroughly. The value I was quoted online was exactly what I was paid for my vehicle after the appraisal.Thank you for making the experience quick, easy, and painless.

Gal I dealt with in Hartford was very knowledgeable. I was test driving the car I was interested in fast. She made my experience stress free. Highly recommend.

Very happy with the service! Offered me more than the original online offer! No gimmicks.. straight forwarded and easy process!

Quick and ez. Go there and give it a shot. Walked in with every bit of info I was told to bring. They brought the car over and let me test drive it. After I was satisfied with the car I made the deal and drove it home.

The experience here was really good! The people were great and very helpful. My son walked away with an amazingly new car with low mileage.

The entire car selling process was amazing. It was very easy and the people at the dealership were awesome. The entire facility is clean and the use of technology such as mobile devices to take pictures of the car made the entire process painless!

I have a great experience Jon is one of the best employees that work there very nice , patient an understanding. He was training a new young man he is good too . Good job guys .

Jonathan O. Was an absolute pleasure to work with. He made the process as smooth as it could possibly be and was very informative and through with all of the information he provided and he did it all with a smile I’ll never forget. Thank you for a wonderful experience Jonathan !

Carmax gave me a good quote, even though it was a bit low compared to what the others company had been giving me, I still choose them because of the location to my home and how quickly they finished up the process.

The offer was good, in fact it was much better than a dealership or Carvana. I know that CarMax will turn a big profit on my car and I think that’s fair. The CarMax service is a very nice middle ground, where you’ll get three times a dealer trade-in offer (and twice as much as Carvana) and without the time and hassle of having to sell your own car. I think the CarMax business model is a strong one as long as they keep people first (both employees and customers), and the Warwick-Cranston location appears to be very well managed! I know that I could have asked and received even more money for my car by selling it myself. But CarMax is an opportunity to do myself a favor and to sustain some excellent employment opportunities for others. It was Jared’s first time managing a sale and learning their system, and I think he has an excellent temperament and did a great job! I brought my dad with me, who knows a lot about business, and he too was impressed with their operation. Thank you!

A relaxed accommodating experience for a customer with an extremely busy schedule.

They where very fast at helping me as soon as I walked in the door very friendly just went great the only problem was reaching out to Toyota financially services I would recommend anyone to go to carmax thank u very much

The experience was great. I walked away with a check that equaled the amount of the offer I received online.

I had an amazing experience at CarMax. I came there to sell my car. They make the whole process very quick and easy. Michael and Kristi were friendly, super helpful and professional. Would definitely choose them again in the future.

Great experience but I didn’t get my bow 😂

The process was very easy as well as timely. There was no stress involved.

The person who helped me (Rico / Warwick RI loc.) was very helpful and respectful and did a great job for me. I cant say enough good things about my visit there . Thanks Again !

Professional courteous and straightforward from start to finish. It made selling my car incredibly and expedient. I recommend Carmax without hesitation.

Better than dealing with a dealership, could use better quality control on details

Got a few online quotes,but needed to do in person,from the first one in early may to the 2nd one in early June,my offer increased $1000 , this is the easiest way to sell a car.. would do again in a heartbeat. While my dad was there ,they did an offer for his car as well. Best way to do it is schedule an appointment ahead of time, takes less time doing it this way.

I originally went there to hopefully purchase my dream car. Nadiene, who has helped my husband and I several times along with this time went once again above and beyond. Honestly, anyone one including my husband and I when ever it is time for one of us to either trade in our cars or buy another, family friends etc... the only person I will recommend to them is Nadiene. She is so down to earth, she does anything and everything she can to help you get into the car that you want. She knew how much I wanted my Jeep Wrangler and she did absolutely everything to make that happen. I drove off the lot with it that very day! An all around good and down to earth person and an amazing worker!

Every step was efficient and quick.The staff was friendly and helpful.I never once felt uncomfortable.Was all around a great experience.

It was really easy and quick. They handle most the work. You pretty much just drive there and give them your vehicle

I wanted to sell my car (and not buy another). I was told the process would take an hour.They evaluated my vehicle and I walked out one hour later with a check for more than the online estimate.The experience was pleasant and expedient, and I would absolutely come to CarMax again!

Extremely easy and convenient, staff was knowledgeable and very nice - overall a most positive experience.

Though we didnt come to a deal they were nice and courteous, would recommend

Ive never had a deal wrapped up as quick. I went to sell my car and they gave me the best value for it all in less then an hour and half.Thank you

Best car buying experience!I stopped here after a day of visiting other car lots, and haggling with sales people that didnt listen to me. It was a busy Saturday afternoon. There were no sales reps available, but the manager Eric took care of me right away. I found a car I liked, it was being held for someone else due in that day, so Eric took the time to help me look on their site and find something else, a much better deal IMO, down in VA, I had it shipped in and drove it when it arrived, and made the purchase the same night. Janet De Luca was my rep for the purchase, and she was AMAZING! Coming in on her day off when I had to come back to finish the purchase due a bank issue. Going the extra miles to help me understand the entire process! I felt I got a fair price for my trade in, and was extremely happy with the value on the new car. They stepped up and replaced the battery, when it was found to be bad, and gave me an additional key at no cost to me. They were awesome, and I loved the experience I had!!!

The Warwick office was ridiculously understaffed! I had already received an appraisal for my vehicle and had made a 4:00 PM appointment to sell it but I was kept waiting for more than 90 minutes before someone actually began the process with me. The additional hour that it took to confirm the appraisal and complete the paperwork was expected but the 90+ minute delay before being assisted was completely unwarranted.

Michael and staff were fantastic. Efficient, helpful and a pleasure to work with.

It was okay just did not like having to go there 3 times.

They make it very easy and painless to sell a car. I received a fair price for my truck and the staff was great to work with. Would certainly recommend CarMax. Their procedures for social distancing and reducing contact during the transaction are among the best Ive seen.

Janelle, Janet and Barry are friendly and pleasant. Janet and Janelle are knowledgeable and helpful. The interaction I had with Barry was nice and amusing. He complimented me on my hat and we had a short discussion about being hat guys. 😎Carmax is the first dealer Ive ever been to to look at cars and actually wanting to buy something. It was definitely a pleasant experience. No high pressure sales tactics. No attitude when I told Janet Im not quite ready yet just looking around to see my options and get information. I wont be at all surprised if I end up buying a car from them.

Fast and got what we expected.

My experience was amazing. Came in to trade in a suv and it took about an hour. Smooth and simple.

Barry was amazing to work with. Beyond polite! If you are in need of a good car and want to be treated right, go see Barry!!!!!!

It was awesome the salesman Jon was superior!

Good service just. The waiting time to be call when you there...

Thank you carmax you the best

I found the Jeep Cherokee I was looking for online and they had it transferred to my store. I test drove it, noticed a few things that needed to be fixed. They addressed the issues and the sale was completed to my satisfaction. This was my second purchase from this Carmax.

Very professional and experienced personnel I got to deal with. The entire transaction went extremely smooth

Janet Deluca was terrific. Polite, professional, extremely helpful.

Karen was Courteous Knowledgeable and professional She knew exactly what she was doing A Great Job.

I just bought a car there, because someone totaled my old car and I needed one fast. Did my research online and found a car I liked. Did a test drive and my associate was very professional and courteous. Bought the car over the phone and picked it up a few days later. Car max took care of all the paperwork and it was a seamless experience from the test drive to the purchase. Would definitely shop there again when Im in the market for another car. Thank you Princess and the whole Car Max team!

Employees should communicate better and share all information with customers so there are no surprises. My vehicle has damage on it that was not specified on any of the paperwork. Im not happy with Carmax at all.

Selling my car to Carmax was very easy. They gave me a good offer within minutes and I sold the car to them the same day

Pick up my son. Sold his car. The sales staff was great

BOB WAS THE BEST SALESMAN I HAVE EVER DEALT WITH IN ANY DEALERSHIP I HAVE BEEN THROUGH. VERY COURTESOUS AND DID NOT RUSH THE PROCESS AT ALL I LOVE MY 2014 TOYOTA AVALON AND THANK YOU VERY MUCH FOR MAKING IT HAPPEN BOB!!!!!!! YOU ARE THE BEST!!!!

I have sold three personal cars with carmax and the experience has been excellent every single time, every offer has been very competitive versus selling it private market and dealing with strangers, selling your car has never been this easy, thank you so much!!

Mary and Janet made everything so smooth and easy for me and got me the best deal on my new car.

Great experience - would sell to CarMax again.

Worst used car place to go! Nothing but nightmare experiences with them. Bought a 2013 durango here that got damaged in shipping to here. They had it 34 days to fix minor body damaged. Macco kept doing poor body work and it got sent back to them 4 times before I got tired of a $500 monthly car payment and no car! Tried giving them a second chance, looked at a 2014 durango that had no accidents the whole front end had been replaced and three doors repainted. Body lines where off everywhere on the front. And yet they were stuck 4k over the kbb for excellent condition. Wasted my time and money here! Do yourself a solid, and avoid carmax at ALL COSTS! From the taillight being scratched, the bumper gauge being broken on the right side, peeling paint, to screwdriver gouges on the hitch receiver skirt and paint runs! Piss poor work and carmax usually said I didnt see anything wrong with it, its ready for pickup

Did a few test drives of similar cars, ordered a car shipped for free from a nearby CarMax, then came in, took it for a test drive, and bought it that day. Was a fairly seamless experience, one of the best parts was that after all the paperwork they took care of everything else. Title, tags, emissions, plates, everything. No haggling on the price, no stress at all. The way car buying should be.

I came in to have my vehicle appraised. The process was efficient, no pressure and fair. My next vehicle purchase will be with CARMAX and will not hesitate to recommend to family and friends.

Signed up for the 24 test drive got 1 hour. Says everywhere that I can do the 24 hour but when I got there apparently I didn’t qualify. Won’t ever go back again. :(

Carmax in RI was wonderful! Coming off a horrible experience from the last time I bought a car it was like night and day. They let me take my time looking at the car and there was no pressure to purchase at all while we were there. Jonatan there was amazing! I was able to go home no hassle with just a price quote - thats the way it should be! I really needed time to consider this purchase especially since the last time I purchased a car from a different dealer I was swindled out of a lot of money and received a car I couldnt drive. Everyone at Carmax RI was friendly from the moment we walked in the door even though I was very nervous I would be pressured to buy that day, I was not at all which made me feel very comfortable. I will likely be purchasing my vehicle from Carmax RI now because of well they treated me.We did spend a couple of hours there for a test drive, but the staff was very attentive and let us know how long we were going to wait and how many people were in front of us etc. When we did sit down with Jonatan the process was not long at all. Most importantly I got to take my time with the car received a very transparent quote. I believe their price is fixed so just know that going in, but I was given a list with all of the taxes and fees so I know exactly what Im paying and why.

The most unprofessional car dealership with absolutely terrible management and 0 customer service skills. Apparently their business office has been closed for over a year. I would not advise anyone car shop with this Carmax location. Save yourself the headache. Their manager Harley should be fired and replaced with someone more qualified for the position, like maybe a 1st grader.

Throughout the process a lady named mari was very helpful they have my business

ZERO STARS!!!! Carmax is a great chain. BUT this store has the worst customer service I have ever experienced in my 30+ years in the industry. Zero follow up or communication from phone calls or emails for the last 3 months. They dont even respond to corporate calls and emails from other Carmax stores. They should just close this store and send everyone to the N Attleboro location. Do yourself a favor and take the 20 min drive To N. Attleboro and save yourself the headaches!!!

My experience was not a very good one. The miscommunication was very annoying. My vehicle that I bought has damage to it that wasnt on the paperwork and Im not happy at all.

Driving from Providence Rhode Island to New Jersey CarMax testing the one of the vehicle 2019 Cadillac XTS little that I know I drove home with it no down payment you could do it to thank you, thank you heather Davis you went extra miles for me without getting mad thank you so much and I appreciate that you learn to become the top one love you

Princess, our CarMax agent was professional, pleasant and efficient. She provided a memorable first time experience at CarMax.

Worst car dealer on the planet. Kbb said my cars trade in was 7800.00 they offered me 3200.00 Theyy had the same year make and model on theyre lot with 26k more mile and wanted 12k for it. All while being condescending and rude. Talking to me like I knew nothing about cars. Found the car I wanted on carvana was delivered Saturday.

Best car buying experience ever. Liked it so much we bought 2 cars!

I found just what I was looking for! Fair price, great terms and a smooth transaction. Highly recommend!

I needed to get a new car as my old Kia was starting to fail me. So I went to the Carmax in Cranston and Edyth G. was a tremendous help in getting me squared away in my Ford Fusion. Everything about my experience was great and I would absolutely send any of my friends here.Outstanding service and outstanding people in the store made for a remarkably enjoyable time, despite my nervousness and slight hesitance.Thank you!!

Our salesperson, Johnathan, is out of league. He deserves 10 stars. He is kind, helpful, knowledgeable, reliable, responsible, and so on....

Purchased a car on 03/13/21 from the Cranston RI location. Car was presented in a nice fashion, drove well, had a warranty and return policy if it didn’t work out. The finance process was easy; CarMax’s Bank approved the loan I wasn’t given/shown any other offers from any other institutions. Either way I was still happy and trusted they wouldn’t take advantage...I trusted them blindly. The day after I drove off the lot with the car it stalled out at a red light. I was concerned but trusted they would do the right thing. I called them the next morning (important to note even if you call a local phone number your call is always fed into a call center unless you know someone’s extension and they don’t give those out willingly you have to ask) I was on hold for 20 mins before I got to a rep told him about what happened and he offered me an appointment with their mechanic for April 7th to look at my car....I couldn’t believe they would make me wait two weeks to have a car I just bought two days ago looked at. I was upset; requested a manager to call me back. Janelle from the Cranston location called me back she offered to have it brought back the same day and would give me a loaner in the meantime.Two days into having the loaner I was stuck with a dead battery the car wouldn’t start. I text the Cranston store; and then called the phone number waited on hold with customer service 20 mins before I called AAA and had them jump the loaner. I didn’t get a call back from Carmax regarding the dead battery until a full hour after AAA had saved me.Meanwhile I consistently inquired on the status of my actual car I bought...I was told they couldn’t replicate the issue then was told it was being sent to an outside mechanic bc they didn’t have the time to work on it. All the while being reassured that all was well and they anticipated I would be able to pickup my car soon. Fast forward to the weekend of 03/18 I was told the car was on its way back from the other mechanic and I would be able to pick up Saturday. I was told the mechanic would call me in the morning after the final test drive. Saturday afternoon no one called me. So I reached out again. This time I was told the car had transmission issues and could no longer be sold to me. They offered assistance in finding another car that was similar; but suddenly they had no inventory in the price point I was looking at. I inquired about matching the price to a car that was being sold for a little more I was told flat out “we do not negotiate prices”. Then was advised that if I selected a car that was a little younger in age/higher in price I might get a better apr from the bank. While this may have been intended as helpful to some; it gave me the feeling of bait and switch and I was never offered anything other than that. I will be taking my business elsewhere and I suggest you do the same as well!

Edith Duran and the gentleman who processed my claim were terrific. I cantsay enough about how kind and efficient they were. They are an asset to your company

Depends what experience you mean. I did a unique transaction.I was in an accident in RI and spent 11 days in Rhode Island hospital. I grew up in RI but live in New Orleans and since my injuries prevented flying, I had to plan for driving. I decided to trade in two cars in New Orleans through my fiance and buy one in RI.The RI experience was a little tougher. Some people I spoke with seemed to not be trained as well as they should have. Finally I met Janet and she was amazing!In New Orleans it was a much more attentive process. Hugo was so good! So attentive and knowledgeable and continued to keep in touch to follow up.It took long in both places, much longer than I thought it should have but the deal got done.

A great business concept. Do your research price wise as their price is non negotiable. It could be higher than other places for the same vehicle. However, I was impressed with a 7 day return policy, no questions asked, a thing which made me look into Carmax. Test drove the car in MA, liked it, and asked for a transfer to RI. I ended up buying it. I also took it to my mechanic who found the car perfect. No complaints so far, time will tell....., but they deserve 5 stars from me.

I came for a vehicle appraisal, I did it online but they said to come in its taken forever

No pressure, honest, and very efficient.

Sold a car to CarMax..process was easy and hassle free. Bob did a great job with explaining the process and was friendly and professional throughout. Will definitely recommend CarMax to others and will look forward to doing business in the future.Doug

Im more than happy did my 24 hr test drive. And love my 2015 Nissan Rogue SL It definitely. Met all my wants and more cant to bring my car home officially. Thank You to Justin Barrett and Jonatan Orozco and the rest of Carmax Staff. Super Happy 😘

Very helpful, fair price

Horrible, horrible service, waiting over a week for a VIN verification, just to find out, they told me last second that they lost the key on the transfer so additional days were added,and still no progress.

Easy to work with. Very clean. Friendly. They work hard to make what your want happen.

Zero pressure and great car transport to help you find what you want.

2nd car bought from Carmax. People and process are great just but not all car prices are good.

Quick and easy

Went smoothly and as well as I hoped.

CarMax helped in many ways,no haggle sales,people who helped us were very helpful and got it done and put us into the vehicle we wanted,not what was offered like buy here pay here junks..Or Lease deals offered by other dealers ..Took a little time investment to sit and bring this all together,but we r burning fuel in a the vehicle of our choice...Soon we be buying a car for our youngest Daughter,we know where we be lookin for sure....

Sold my truck to CarMax. Received fair value for it. They are very easy to work with.

Superb in all aspects except getting thru by phone

Sold my car to CarMax. Best price and quick courteous service

Very straight forward and professional!

Just got my new car at this Carmax. Nancy is the best and had a lot of patience with me. This is the 2nd veh I purchased here. The people that work at this location are very welcoming as soon as you walk in.

Princess made the car buying experience super easy and smooth. Would definitely recommend.

Absolutely Fair! I can not ask for more from a used car dealer. Fair all around. I really appreciate this in a an unfair industry

Wait was a little long, but hey there popular and fair.