First time visiting a Sleep Number facility. We had a great experience with the sales agent. Rachael was professional and very knowledgeable.

Jake was great, told us whatever we needed.

This a warning to anyone considering a sleep number bed, DO NOT BUY FROM THIS COMPANY. My mattress was delivered yesterday (Feb 9 2021) and it was defective on site. One air chamber is defective and noted on the account by the installer. I called the store same day because customer service insisted it was the pump and not air chamber, and that individual tried contacting the senior sales rep Rachael who I made the original order with, I was told I would get a phone call back yesterday and just like that I never got any phone call yesterday or (Feb 10 2021) today. Supposedly my order was going to be sent out next day air. As of 6pm today that expedited wrong part is still processing and has yet to ship. After suffering from the worst night of sleep of my life I called customer service again, they had me pump up the defective mattress all the way and plug it off to test it, well just like notes from the installer said from the day of delivery it deflated over a couple hours without any use. To repair/replace the air chamber its 3 to 5 business days to receive the part and 2 weeks for a technician to show to repair the brand new bed. I felt this unacceptable as the bed was defective on the first day so I wanted to process my return, the rep on the phone basically started yelling and verbally assaulting me for saying my bed is defective and that I signed a contract and the platform is nonrefundable even though it was delivered defective day one. I suffer from severe PTSD and these interactions are very detrimental to my mental health, if you suffer from something similar like served in the Military definitely stay away from this company. I should have spoke up and had them remove the mattress and frame right when it was showing a defect. I dont even know the nightmare I have ahead of me getting this garbage returned. I wish I looked at the BBB before I purchased from them. People face weeks long nightmares and eventually get a resolution or refund. I think thats my next step. After watching the technician take apart the bed 3 separate times during install theres really not much to these beds. Id say a couple hundred dollars in parts and materials and they mark it up by the thousands. Also reading the details of the warranty, it is a 1 year warranty and a limited 15 year warranty which they never disclose at time of sale, very deceptive. A replacement pump is 600 dollars and a replacement air chamber is 400 dollars, the bed has 2. If I had seen the inner workings before purchase I would have ran the other way. I suffer from severe back issues. So unlike sleep number I dont take my discomfort lightly.As of today (Feb 11 2021) I have not received any contact from Sleep number or the Store from which I was told they would get this sorted. Once you get sold this product those sales people dont care at all for your experience.I finally received a call from someone from corporate on Saturday (Feb 13 2021) morning. They agreed to process my full return and to look into the returns agent that verbally assaulted me.As of today (Feb 16 2021) They picked up the bed and frame without issue. The techs identified that my particular bed was defective a lot. No surprise there. I have yet to receive the refund though and will update this review once that occurs.

They size up what you need to help you find a good match.

Time to get a new bed. Have purchased a sleep number bed for my kid. Now its my turn. Very helpful staff. Not pushy salespeople. Cant wait for it to arrive.

Our visit was so good that we bought a bed, BUT did not get the bed when it was suppose to be delivered, leaving us without a bed to sleep on for the next 3 weeks.

In all honestly this is a 10 Star location. From the moment we entered the store we were greeted by Jasmin. She was very professional and eased us thought the process step by step with no gimmicks just honesty. Since this was me and my wifes first mattress purchase of course we couldnt agree... like any couple, but Jasmin was able to guide us to the pefect mattress that meet our needs. We are a happy Sleep Number family now thanks to the amazing service.

Awesome customer service, which made this big purchase well worth it. Excited for our new bed!

This store deserves no stars. My husband and I walk in and all the employees look at us with no greeting. We walk around looking at the beds sitting on them and still no one introduced themselves until about five minutes later which seemed to be the person in charged. She begins asking us questions assuming we can not afford to purchase the beds so therefore she shows us their cheapest sleep number. Once making conversation and trying to see if were able to afford a bed there she says that she will need to run our credit to see if we even qualify for a bed. Mind you we mentioned that we’re not ready to buy were just seeing if sleep number is the bed of our choice. Still making it seem as if she needs to run our credit to even show us the more expensive beds 🙄 I’m thinking that’s not right. So anyway my husband runs his credit and of course we qualify so now there is a change in her attitude she’s showing us all the bells and whistles. We still mentioned that we’re shopping around and still unsure and that we would come back because our movie is stating. Long story short she ended up offering to stay open after store hours to sell us the bed, told us to just purchase the bed and we have x amount of days to change the bed, asked for my husbands number to call or text him with more info and then text him during our movie by the way we was 20 minutes late too. To say congratulations on your baby and I hope to hear from you. This is like 8pm during the movie. Last she begged that when we do decide to buy come back to her because they only get paid off commission. This day we were judged by our race and age and now we are stuck with a sleep number credit card that we did not apply for. We ONLY agreed to run credit to check our approval for one. Wth are we going to do with a credit card for a bed. The worst customer service ever!

They fixed me up with a awesome bed and set it up and everything their the the best.

Terrible experience. Came in looking to purchase a bed and we were greeted right away. Unfortunately this was the only highlight of our visit. We wandered looking at the beds waiting to be acknowledged and nothing happened. We spent 30 minutes waiting until we walked out. Lost a customer. Go elsewhere.

Sales were friendly and helpful. In choosing the right mattress was the 360 smart bed .I like that it has a 25 year warranty one reason why I bought the sleep number 360 yes I would recommend ..🛌

I have owned my sleep number bed 15 years. I ordered new one. It is the best in the world.

Awesome store, friendly and knowledgeable sales staff. Love my new bed.

The young guy that works there is rude to senior citizens.

Nice store. Knowledgeable salespeople. Comfy beds!

People were nice and helpful

Very good service !!

Excellent customer service and selection

Beautiful store. Friendly staff.

I came to buy some pillows and they made wait for 30 minutes and didnt care that I was in the store ready to pay at the cash register.

Dustin helped us get the sheets we needed!

Good staff