Everything went on smoothly concerning my purchase. I will recommend the place to anyone I know. There an associate called Sherik Gibbs who took a very good care of me. Five stars to BEST BUY and five star to Mr Gibbs

Bought a computer and pen less than 6 months ago, pen works sometimes, no body cared to help, just bought a new one, terrible customer service

I purchased a Dryer in 9/30/21 it was a open box. The Sales Rep said it was in store 2 days, it should be ok. It was Delivered on 10/14/21. I used the Dryer on 10/16/21, it took 3 hours to dry my small load. It was damp dryer. I had to go to the Laundry mat and dry my clothes. I called Customer Service 10/18/21.I told them about the Dryer, and they said they will replace it. I called Customer Service 10/21/21 to make sure the New Dryer was coming. I called 10/22/21 no call,no e mail, no text, no show. They said I would have to pay for a new Dryer. I went back to the Store 10/22/21. The Manager Malik .W and David .Douglass help solve the problem and I didnt have to pay for a new. I got a replacement coming. They were so nice and helpful. Im so grateful ! I paid alot of money for the Dryer the first time. Im glad I was professional and nice to them.

Why are you asking me these questions, call the company that made it. That was the sales guy answer to my question about a difference between 2 products. Sad, such a good store and way down. Well, thats OK. I took my business next door to g-me stop and got a better deal and all my questions answered. Thanks g-me stop and f u best buy, sit and spin.

Often busy but their is always someone to help you. These people definitely know what they are talking about. I bought 2 Mac computers, Sonos speakers, a receiver, a turntable, and noise cancelling headphones and have never had a problem with the associates. Overall, a great experience.

I have shopped at Best Buy maybe twice over the last five years as my experiences have always been horrible. I gave them another shot and they did no disappoint - just as horrible as I remembered. I had an important meeting coming up within a few days and because my laptop camera failed to work, I ordered a new camera to be delivered in one day. It didnt arrive in time, so I went to this store. They had two models ($149 & $49). I purchased the less expensive model. Upon being rung up, it came in at $149. I returned to the area of the store where I found it, grabbed a shot of the model with the price and returned to the cashier. She told me that it was labeled incorrectly. Thats NOT my problem. She offered no apology or remedy. There is no way I was paying them $149 or even a dime. I will never, ever buy from Best Buy ever again.

I went to the store probably 10 minutes before its closingtime, regardless, the girls at the electric section were incredible, they not only acknowledged me but stay way after the closing time to get my issue resolved. A huge shout out to this team. Thank you Guys!! My phone is up and running thanks to your help 😊

Shout-out to Tracy at the Order Pick-up counter. She was pretty nice.

Love this place. Great selection to choose from in products, staff helpful and friendly. Geek squad team on point for a product repair. Completed when promised, on time and at a reasonable price.

After buying a twelve hundred dollar laptop, with a BLACK TIE WARRANTY, it looks like we could have a replacement power block without spending any more money. No such luck. We were told, I apologize for the inconvenience; unfortunately we do not have the AC adapter/power cord you need for your Asus laptop available to order. However, under your Geek Squad Protection Plan if you were to buy the part from any other retailer – online or in person, or direct from the manufacturer - we can provide you a reimbursement.So we had to buy another one for $120.00Now we have to wait for 60 days or so for a reimbursement.

Associate was helpful and found item at another store since the only one they had was damaged.

Had the phone I wanted for a great price but I did haft to go to another store location to pick it up , but was worth the 15 mile trip...

Great staff and Best Buy is really the only place in town to look at electronics in person even if its just for research to buy online.

I apologize to the employee I interrupted. They were having a heated discussion about video games. Since they keep the laptops locked up i had to interrupt them. Thankfully I didnt have any questions or there might have been a melt down. As soon as I showed them on my phone what I wanted, they were able to pick up there discussion while trying to help me. That may have been why he brought back the wrong item.... fortunately I was able to finally get the proper item.

Super quick and easy experience buying our washer/dryer. We usually go to the big hardware stores but this was really easy to order it and the turn around was very quick.

I bought a Yamaha Home Theater Integrated Amp off the showroom floor In the Magnolia department. I got it home and discovered they didn’t put the power cable in the box! It’s a proprietary connector. They don’t answer the phone in the store, all calls are routed to a Customer Service person after an hour wait on hold! Now I have to drive 3 HOURS (round trip,) to go back to get it!😡

Wasnt bad I like how they greeting and Welcoming customer especially when you dont have mask, they always there for customer they serve mask and sanitizer, friendly and care about customer opinion. Best thing that I like about Best Buy They always tell you what brand is good and what fits your budget pocket money, in another word, I recommend all friends and family to go check it out.

I walked in there feeling pretty good ..But I turn back around and walk out..Because every time I just happened to feel somebody looking at me watching me over and over again following me like I was gonna steal something just to let you know all black mans (((ALL B L A C K )))ARE NOT A LIKE ... Why you still watching me ,people walked out with stuff right pass you without even paying for

Purchased a router 4 $214 dollars. Installed it, it kept asking for me to change my password. Could not find my receipt, bank statement was proof. Best Buy told me that it should have been returned in 15 days. Claimed that they could not put it back on the shelf. Gave gift card. Dont shop there. He said...you opened it! Really!! I bought it to use it.

With how hard it has been to get the Xbox series x online the fact best buy offered in person only purchase ways amazing and this best buy ran a flawless operation

Plenty of associates on check out line. Cashier gave honest opinion and review on my sound system which I appreciated.

Quick painless experience, nothing negative to say. Had a bunch of cool stuff too.

Excellent customer service! Very knowledgeable making sure I got all the products I need and was well taken care of.

I just wanted a general quote to repair my pc for a simple hard drive swap. Spent 3 hours on various phone calls. Never got through. There is a reason I havemt used BestBuy in years, and now Im reminded of it.

Purchased a $200 Google mesh Wi-Fi system When moving into a new home. Literally out of the package one of the mesh systems did not work, and I purchased a year warranty in case of defect. I was not made aware by the employee at time of sale that they only have a 15 day return period on electronics. I made the mistake assuming they had 90 day return period and brought it back within that timeframe to exchange it and they wanted me to purchase the protection AGAIN on the one they swapped out. They sell you a lemon and charge you a fee to exchange it with the most absurd return timeframe I’ve even experienced at any retailer. I asked just to return the item instead of exchange it, but they would only put it on store credit… which I have no intention of shopping here again, so I declined. When you spend $200 on electronics you expect it to function as it should, and that an 11.85 billion dollar company wouldn’t try to swindle clients out of a measly 35$. Management made little to no effort to resolve the issue in a customer friendly way. I will not return.

If you buy a screen protector for your phone from Best Buy if it ever brakes they will replace it for free thats good business

Excellent service in sells. The geek squad is AAA Quality service.

Purchased 2 nice end tables and the salesperson was awesome, Kira.

It had what we were looking for...Sales guy name Daniel was really helpful..

Great service but they were out of printers.

Excellent, 99.9% of the time! Knowledgeable & Friendly! In & out in 10mins.

Wonderful customer service everytime Im here !

Customer service staff is always very nice and helpful. Online orders are completed efficiently and curbside pickup is always quick.and easy.

I had to wait a while before someone noticed I needed assistance but the 2 reps that helped me were great! One even went above and beyond to ensure I understood all my options

Good store. Prompt service. Nice selection.

Best buy has it all....Phones..Tvs...computers...great store and same day delivery...

Happy I went here today got everything I needed. The sales clerk even informed me I may not have picked up the right cables. He was right, and saved me a trip back to return and exchange.

The staff were very helpful, attentive to customers request and very explanatory. Good job!

Always have great experience, they are very courteous and well informed about the products they sell.

Expert service in phones today. Kind and courteous. I hope they get commissions.

Great manager of samsung phones. Fixed a problem that there own geek pawns couldnt fix.

I met a good sale and he give me the best advice

I ordered a TV on 6/12 with delivery on 6/16 between 12-6pm. At 8:30pm, I still had not received my TV, had not received a call, nor was there an update on my Order Status. When I called, I was informed my delivery would have to be rescheduled for 6/23.I demanded a call from a manager and not surprisingly, never received a call to explain the delay.The next day, I finally receive an e-mail stating I will need to reschedule my delivery. Problem is, I am moving and the delivery missed the moving van, which left today.So disappointed in my experience and now I am concerned about the delivery of a washer and dryer to my new house.

Love it and their electronic. Nothing has changed here. Good customer service. Large variety of whatever you desire. Clean, in pandemic order.

I was overwhelmed with the selection of TVs. After talking with one of the representatives I was able to narrow down the choices. After some debate and a little more help I was out the door. They helped load my car too.

Great customer service I had to return an item twice in 2 days no problems

Good customer service, but some employees were on their phones and huddled at their desks. They should probably be walking around their station ensuring that all the customers are ok and can find what they need. I should not have to go searching for you. However, once I have found someone they are able to assist me properly. ( This does happen often when I visit and not just a one time experience. That is why I updated my rating from a 5 to a 3. )

It was as if I was interrupting the employee’s social hour. Five of them were standing around chit chatting while I was wandering around for 10 minutes. Guess I’ll try Amazon.

Lowes was way cheaper for new than best buy out the box glad I went to lowes..best buy was kinda high in price

Ordered a phone and case. Phone delivered on time but case is delayed. Went in to cancel case and cant cancel it.

Place is nice but the Geek squad there are the most unhelpful people I have ever met.

The crew were all friendly and real. Went in looking for a TV, didnt end up coming out with one this trip, but a employee was always readily available; without being too clingy.

Solid tech and easy to shop. Sometimes their geeksquad is on point, sometimes they miss the mark.Wish they had a real return sign but otherwise its easy to navigate.

Had what we were looking for on the way of new phone cases and accessories but I was most happy that I wasnt bothered by any of the staff there. Only problem I really had was the fact that we had to go thorough a whole enrollment questionnaire or seemed at the counter and only got our receipt emailed. Its just a process I dont want to do.

What are best buys even for anymore? Place feels empty. Prices were way higher than Amazon on all the stuff I looked at. Just didnt see the point. Their movie selection is also very small and limited to new releases or the few collectors edition stuff for cable TV shows.Service was friendly.

Great location. Efficient customer service thats very prompt too.

I was looking for something they didnt have. Employees were nice and everything was good

People are starting to come out and there where a lot more people at the store than I expected. But the took care of us really fast. Did a great job putting on the screen protector.

Cool store. Great stuff and good assisting staff. Javon, the sales consultant is excellent. Good and clear explanation on the items.

Our experience with Damon here at Best Buy with our warranty exchange was excellent!!

I dont lik it when I spend hundreds of dollars in the store and no one explains the truth about warranty coverage until its to late.😫

David in the appliances customer service was very helpful to me in ordering new appliances, having them delivered and installed in a timely manner.

I easily found what I wanted.

Great service! I went in to buy a laptop and he was very thorough with the information he gave me, and with what software I could purchase for my laptop! And he was able to get thenupgrades started immediately knowing that I had to go out of state in 2 days for work.

Service was so fast...I was in and out! I asked for help, and got it expeditiously...lol! The employees were very courteous! Thank you!

South clerk was very nice and helpful everyone practice wearing their mask and social distancing and was very courteous.

Sales person knew the product we needed even gave us the part we needed for free, so we bought other items.

The employees in the computer section were only interested in helping me if I wanted to sign up for a best buy store card.

Been going to this BB for a long time, rarely ever lets me down. Store is always clean and staff is typically pretty on the ball. They were out of the 2 things I went for, but being right before Christmas wasnt too big a shocker. Overall, pretty good store that has been the source of many visits and purchases over the past (almost) 2 decades.

I had help and the place is friendly and a helpful environment! It also helps to know what your looking for. Highly recommend.

Good prices good service I was in and out quickly

Was not happy with best buy. The service was good but they didnt have what I was looking for and the time.

Fast and courteousVery friendly

Always a pleasure to the shop at Best buy we got off to a rocky start but threw it all the experience was absolutely fantastic

Took good care of me helping with TV to my car. Good deal too.

Car was broken into in broad daylight. Best Buy’s staff was kind of helpful but they only have one camera on their parking lot. I honestly expect more from a store who sells security cameras.

Did curbside pickup...no issues and they were prompt and courteous.

Ordered online, & in-store pick up worked flawlessly

Its good.

Awesome experience, Folorunsho was phenomenal!

I find it easier to shop Best Buy online because the store seems to always be a mess. That being said Ive done curbside p/u which was great & ordered all new kitchen appliances on-line to be delivered & it all went seamlessly.

Play in courteous employees and helpful if you can find one not busy I just about what I wanted store was clean I felt comfortable thank you guys

Friendly people, lots of help,good prices

Just another best buy, its fairly clean and well stocked.Young knowledgeable clerks available to help.

They had just what we needed.

Very helpful employees.

Simple set up; better prices than office supply store

Never had anything malfunction from here. Stocked well. Staff is helpful

Very good deals, cheaper prices

Was a good experience just need more help

Got what we wanted with great service.

Very helpful people and was very satisfied with the information with the products I was getting.

I bought a 40-inch TV that was delivered. When I open the box it was damaged I took the damaged TV the local Best Buy they exchanged it for another TV because they out of stock on the TV I purchased. Thanks Best Buy

The Greek Squad at this location is wonderful, knowledgeable, polite , caring and transparent.Love them!

Picked up curbside and it was very fast.

The place to go if your looking for a purchase or some advice on what tech is the best! The store is neatly organized and there are effective ways to pick up with no-contact. The staff are very polite and are always eager to help when approaching the store. If youre in a section for more than a minute, be prepared to be asked for assistance as this team is filled with knowledgeable people ready to help!

Customer service was great, as far as personal experience with certain brands, they were very helpful.

Went to best buy today. We had a great experience. The employees were prompt and courteous. We purchased a new 5 cubic ft chest freezer for 149.99 It was such a great deal I would recommend going to best buy on morse rd for all your needs. Thanks best buy.

Good customer service. Geek squad needs more organization.

Very convenient location with almost all things available.