I went to the store to upgrade my phone. I was waited on by the manager whose mask was worn below his nose. I asked him multiple times to put his mask over his nose, which he did. Finally, when the situation did not improve, I asked to work with somebody else. The manager told me that staff are not required to wear masks.The CDC recommends wearing of masks indoors in states that have high transmission rates, which includes Virginia.The staff member assigned to me kept working with another customer as well. He also wanted to know if I took a picture of him. I found that very bizarre.All in all, I felt very unwelcome.

The gentlemen who assisted me were knowledgeable, congenial, and extremely helpful! 100% would recommend them as a preferred Verizon retailer in the Charlottesville area!

Always a pleasure to go in the store. They are very knowledgeable and can answer any questions I have.

Even though they are very understaffed, we were helped as quickly as possible. All I needed was to upgrade my phone and get going, so I was pleasantly surprised with how quickly Eric set me up with the best deal and got me going. I don’t think I’ve ever managed to get out of Verizon in under an hour! He explained things very well and didn’t waste my time with overwhelming upgrades. Very happy with the new phone and all around easy experience.

The tech was extremely pleasant and helpful, and got me transferred into my new phone quickly and seamlessly.

This was such a good customer service experience. It was Christmas Eve and Eric manned the store alone as people buzzed in and out, I acknowledged how good he was at his job - knowledgeable, thorough, efficient- i was absolutely shocked when he noted that he was coming from a different industry and had only been in the role 2 months. Eric was so helpful in navigating new phone options and getting me all set-up so that I walked out of the store without questions or potential issues with the new device or my old data moving over. This is my second great experience at this location, both with different associates - extremely pleased.

Very helpful, very smooth process to upgrade my iPhone. Great customer service.

Evan was very helpful and knowledgeable.Thank you for your service

My Girlfriend bought a Iphone yesterday from Alex... Great Service!Bought a tablet and had problems setting it up. Stopped by the store and the staff was very helpful. Found my problem and I was on my way!! Thanks!!,

Despite the fact that Kevin was alone in the store & I had to wait quite some time for service, he began helping me as soon as he found a few minutes when the other customers were waiting for downloads......Every time he had a spare moment, he would get another step done for me & when I finally had his undivided attention, he handled my issues quickly & upgraded my phone & tablet w/ out costing me an arm & a leg....terrific service & young man...

Matthew was great. Took care of what I needed quickly and efficiently

Great experience. Matthew was helpful and patient with me despite my ignorance with tech stuff. Would recommend!

By far the best experience I’ve experienced visiting a cellular store. Walking through the door I immediately felt welcomed. Eric, the most knowledgeable and respectful associate I’ve ever had the pleasure of working with, made sure I was getting the product and service I needed without trying to sell unneeded and unwanted items to me. I would without hesitation recommend this store and this associate to any and everyone.!!!

I was very impressed by how knowledgeable and efficient Eric was. He was able to do everything I needed quickly and smoothly. Fantastic!

Matt was very knowledgeable and helpful in steering me in the right direction on my phone replacement.

Brandon was the reason for my Five Stars! He really ‘knew his stuff’ and I appreciated his help!!!He encouraged me with my decision to go for the IPhone 12 and now I am so glad I did. My only regret is that he will be leaving Russell Cellular!! He was such an asset to this store and I feel fortunate that I was able to buy my new phone while he was still here!

Expedient, friendly service. Listened to what would best meet my needs. Knowledgeable and helpful.

Five stars! Evan spent all of the time needed to help me both make a purchase and set up the new equipment!!

Eric was excellent! Very helpful and courteous. I would definitely go back!!

Great costumer service, very helpful and nice, listened well to questions and answers throughly

Super informative and helpful! Eric is the best!

Eric was amaaaaazingly proficient and helpful....fantastic experience....bought a new apple iphone 12....he set it all up for me...I highly recommend this Verizon store and Eric and Sean, the manager

Brandon provides the best service I have ever had from any land or wireless phone company. He is an amazing asset to Verizon and Russell Cellular. A model for how service should be provided.

Above and Beyond. From now on, this is the ONLY retailer I will give my business to, and enthusiastically recommend for all phone needs. I had been to another Verizon retailer who gave me no hope for the problem I was having with my phone- only pressuring me hard into buying a new one.Luckily I stumbled upon this store, where Brandon took a look at my phone free of charge. He tried several things for me on the spot and ended up fixing it with a factory reset. All of the 3 staff people I interacted with were genuine, heartfelt humans which made it a pleasure despite the stress of a broken phone. This is service that merits lasting loyalty. Thank you!

Professional and quick service.

Great service and support today at the Crozet location!

Verizon sent a phone and the parts needed to be adjusted and replaced. Brandon welcomed me in and took care of the problem quickly and efficiently. He then wished me a great day. What more could a person want - a knowledgeable person that provides excellent service.

Great customer service!!! Made upgrading my phone easy and painless!

Great customer service! Thanks!

Thank you Sam for your fast and great service to help me purchase my new chromebook. Its AWSOME. I love to be able to communicate friends and family again.

Great experience with Brandon. He helped me and another guest both upgrade phones at the same time and we were both in and out in under 30 minutes. Very professional, charismatic, and made what is usually an unpleasant experience at other stores a perfect experience. Will not be going to any other Verizon store other than this one.

Timothy is usually at the Elkton sure but was helping out in Crozet today. He is one of the best Verizon associates Ive worked with.

My husband and I received a holiday card in the mail from Clifton and we brought it in and we received the 25% off accessories (we have never received anything like that from Verizon, it was really nice). Clifton helped us in every way he could. He made our experience about us and what we needed for our family. It was fast and easy. By far the best experience we have had at a Verizon store. Thank you Clifton!

Brandon was amazing, knowledgeable and patient. I went into the store getting exactly what I needed.

Brandan is the best! He was the only rep there when I went in, but he stayed calm yet focused while he helped 3-4 clients at once. He was the master of multi-tasking! He was very knowledgeable, friendly, and efficient. He helped me to change my Plan to better accommodate my current needs in the most cost-effective manner, and he was patient in explaining to me some of the technical things that were over my head.

My sales rep, Clifton, was the best! He took the time and listened to what I needed and explained all the steps on upgrading my phone and service. He showed me several options, went over the pros and cons of each and how they related to what I needed. Great experience with a very knowledgeable sales rep, thanks Clifton :)

I wish there more Brandon’s around! Very helpful ,friendly intelligent guy. Thanks!

I waited two hours to be seen although we were second in line and it was also the second time I had been there that day. Not only did I wait three hours but we were basically told that he had no idea how to fix what was wrong. Went to the Verizon in town, waited 5 minutes and the issue with my daughters phone was fixed immediately (simply replacing the SIM card) . I won’t be returning to this location in the future for anything at all which is unfortunate because it is super convienent to where I live.

Mr. Coley did an amazing job answering all the questions that I had. I am very pleased with all his assistance and he will definitely be getting more business from. I served with him in the Army and his professionalism has carried on into the civilian world. Thank again Mr. Coley for all you service from the military up into now

Needed to get a new phone as as old phone had stopped charging. The fellows were very helpful and I was able to walk out with a phone that works along with some cool accessories. Very nice guys worked hard to make everything right for me. They treated my special son with respect which means alot. would definitely recommend this store to other folks as well as Verizon itself.

Brandon was very helpful and a cool dude.

Chris has always provided us with exceptionally personal customer service... he understands that nurturing relationships creates happy, loyal customers. Hes our go to guy for anything Verizon related. Chris is patient, helpful, kind and honest ~ a rarity in sales these days.

Came in today to get my information transferred to a replacement phone. Clifton was very helpful working with me. Later, he was even able to help me download and connect my phone to my hearing aid. Very thankful he is there.

I had the best customer-service experience of my life today at the Verizon in Crozet. I was promptly received with a warm welcome, and no waiting time. David Blackmon was exceptional - he is extremely knowledgeable, incredibly patient and was very helpful in quickly and creatively resolving my issue as well as setting up my new devices. I appreciated the associates transparency and honest approach in presenting solutions as well opportunities without pushing promotions. Impressively, I left with a huge smile after entering very displeased and disgruntled following first attempts via the Chat Features and insurance claims.

Chris understands that sales is really all about service. He has patiently taken time to help us with our account on several occasions. He has gone far above and beyond to help us. I have witnessed him do the same for many other customers as well.

Tierre Coley did an amazing job! He was extremely patient and kind as we upgraded phones without previously backing up our data. He helped us through the process without a hint of frustration.

Was greeted immediately by a very helpful man named Clifton. He directed me to exactly what I needed without hype. Come to Crozet if you want excellent Verizon store service.

Friendly and helpful staff. Didnt take long to get a new contract

Very helpful and honest. Knew the answers to all my new account, new line, new phone questions. Great customer service and verynice.

We had an excellent experience with Brandon. Top notch customer service- even following up with a phone call when one of our phones didn’t activate.

Great store. Sold me an awesome phone and managed to give me a way better price than sprint or the Charlottesville Verizon stores

Ryan was excellent. I highly recommend him. He helped activate my phone and was very helpful and professional.

Very great staff and helpful. They do both consumer and business customers. Great service and line of products!!

Tierre assisted me today with an upgrade. He was courteous and professional. I didnt understand the extent of my phone issues until he took the time to explain my options. I was able to upgrade my phone and he assisted me with the purchase of several supporting devices. I could tell that he truly cared about me as a customer. It was not just about the money. This type of service is why I continue to be a Verizon customer. I am in the military and from out of town. He connected with me and inquired about my service in the Army while the upgrade was going through. This has been my best experience with Verizon. I will seek him out for my future Verizon needs despite being from out of town. I cant give him enough compliments. You should look for more employees like him. Thanks so much, Tierre. You are really a blessing to me and my family.

Tiere was very professional and knowledgeable. I had a problem and he solved it. He assisted me with all the questions that I had and my phone. He aims to provide world class service and he knows what customer service looks like.

A couple of weeks ago I bought new Galaxy S9 Plus. Everyone was great, even when it took awhile to work through the Verizon corporate office. They handled all of it. I am very appreciative and I am enjoying the phone.

When dealing with Verizon (the corporation), I often feel like I’m alone and abused. Thankfully, Clifton and his team continue to humanize Verizon (the corporation). More than once, this store has taken up a battle for me. Without them, I would have been a depleted mess - just another abused Verizon customer. As long as this store continues to value and execute customer service, I’ll put up with Verizon (the cold corporation) and remain a customer. Thanks for all the good advocacy!

I could not have had a better experience!! Clifton and Brandon were especially accommodating. They were honest, helpful and knowledgeable. Thanks Verizon

Super helpful! Great service! Great advice! They really know their products well.

After years of dealing with unhelpful and disinterested salespeople, this store is a breath of fresh air. Everyone has been incredible to work with... this sales team blows all others Ive dealt with in the past out of the water. Major kudos!

Tierre was definitely the most knowledgeable sales representative thats helped me in a while. I had an issue with the phone I ordered from the online Verizon store. After speaking with several reps on the phone I finally broke down and went into the store. Not only did my issue get resolved, but Tierre also helped me find a plan that was cheaper and better fit my needs. He and his team were professional and helped me get in and out quickly.

Tiere, was informative and courteous to my needs and handle my problems with new the galaxy phone. At first I was embarrassed to even come to the store to ask for assist but he made feel at home! He knew all the products and gave me the capabilities to make an informed decision. He is asset to Verizon and to your location. I will not want anyone else to service my needs than Tiere.

The new manager, Clifton Evancho, is a vast improvement from the last manager that will remain nameless. He was able to fix my jetpack free of charge. Many thanks.

Great little store, bought a phone there recently, very easy experience and staff are excellent.

Went to the store to add some lines to an existing account. Dealt with the AMAZING Clifton who hooked us up and made sure we had everything we needed!

Convenient but who wants to pay for a second contract when I lost the first phone so I come in and get it replaced and verizon still charging for contract on a lost phone ....thats not a friendly company ...especially when we already have a group plan of 6 and a couple of laptops and hotspots......l especially expect someone to step up and make this right Pronto ....!!?!! Who is in charge and how come you cannot charge anything like the other stores...l like to shop local but these people are managed by corporate its all about the money /Yankee mentality ...Not happy!!!!!:(

Excellent service. Clifton was amazing

Chris was very helpful in assisting my family with an upgrade and combining our services. I highly recommend him and the Crozet location.

Josh was fantastic with explaining my brand new phone. I will go here instead of the other store on Rio.

Thanks for accommodating three generations of our family from ages 16 to 87 all at once!

Clifton was so helpful getting a new phone, and Derek was so helpful transferring information from phone to phone! Ten out of ten customer service!! Don’t go to Verizon on Rio come here!!

Chris Meduri and Shawn Dean were extremely polite and helpful setting up our new phone and our existing phone.

I imquired about changing my phone and had several questions. Mr. Coley was able to ask all the questions i had in reference to the service area, cameras and storage. Im impressed with how well he was able to assist me and he didnt get frustrated and waa very patient

Derek Valenta at the Crozet store is great!!! Super helpful and professional.

I came in the day the iPhone 8 plus was released and they were able to cancel my existing order since it hadn’t shipped. Kudos for that. However, it took 3 hours to finalize the purchase because she kept bouncing back and forth between me and other people in lieu of finishing my transaction. She couldn’t get me a return label for my other phone which that took another 30 minutes before she said print it at home. She put a screen protector on my phone and it had a few bubbles not horrible but not to par for an expensive phone and protector. I went back on and the tall guy with a salt and pepper beard, put another one on. He almost put the wrong one and I kept saying to him that the packaging was not what the girl used and to make sure I wasn’t paying more or less for the brand he had out. He kept arguing that it was the right one and threw a bunch of used boxes at me to prove it. Turns he was wrong and finally got the right one and it looked 90% worse then what the girl did. He said don’t worry about it, the bubbles don’t mean it is not protected. Come today, the whole screen was falling off so I went to the Charlottesville store and was informed they couldn’t do an exchange because it’s a retail store but suggested i call Crozet to make sure I can get my money back. Much to my luck, the guy who answered wAs the guy who did a terrible job putting it on. He then proceeded to make up stuff saying that he told me he was hesitant to put another screen on my phone?!? That never was said because if he had said that I would of came to Charlottesville. Why would I let him put a screen on had I known he was hesitant. He told me he was doing me a favor by selling me the iPhone 8 plus In the first place?!? I couldn’t help but think I’m doing you the favor by giving you business. He said he would not refund my money. Told me to read the fine print on my receipt saying it’s non refundable!! I would never have purchased it had I known that. I want my money back and I will stop at no cost until I do. I have a family to feed and bills to pay which doesn’t include giving money to a store who cares very little for their customers. I expect a resolution or I will take this to court. Got to love lawyers in the the family.

Chris is one of the most helpful employees I have encountered!

Matthew helped me purchase a new Samsung 21 phone. Great customer service and very knowledgeable of the products. Thanks, Matthew!—Clifton was great in helping me upgrade my iPhone 7 to 7plus. I have gone to one of the Charlottesville stores and have had good service but there was a longer wait time than at the Crozet store. Also, all the information from my old phone was transferred in store. I didn’t have to do the transfer at home. This was so helpful. This store is only 5 minutes away which is nice because I don’t have to go into Charlottesville. Customer service was great! Thanks!

Clifton was so helpful getting us set up with a new phone for my daughter. It is convienent having this Verizon store in Crozet.

Amazing service! ! So happy with my phone .

Chris, the manager, is very helpful and knowledgeable. I will definitely return!!!

Went in there the other day and talk to Clifton. He and the rest of the staff were friendly and were able to answer all my questions

Chris has been a life saver in my travels accross the globe- untieing billing issues from halfwsy scctoss thd globe. Hes a real asset both to me and to Verizon.

Brandon and Ally were a huge help in updating my cell phone plan. Thanks!

Emily was extremely helpful with everything in store! Will definitely recommend this location!

Excellent store. Only shop here.

Clifton was super friendly and helpful!!! Go check them out!

Great experience! Thank you!

Wish Tim was full time here

Friendly and attentive staff!

Customer service at its best. Folks here stayed past closing to finalize our transaction!

Ryan was very helpful

Awesome service

Josh was great

Great place

Matthew was extremely helpful and efficient in setting up our new phones. Excellent customer service.