Many thanks to BJ and Jasmine! They helped my husband and I get and set up new phones and they were both so patient and kind! Not surprised to see other nice reviews of them on here! Thank you both. Verizon is lucky to have you!

I was greeted promptly when I walked in by Rashad . He was awesome 😎. He helped me upgrade my iPhone to the newest iPhone . I was very pleased with the whole interaction. He got me the best deal also. I was in and out in 20mins. Will be returning for all needs

Service is decent but too long of a wait for any service at all.

I dealt with 3 different people there because our new iphones were having issues. (Partly the fault of Apple and part Verizon.) Jasmine spent hours helping me out. I even left and came back while she was on hold with tech support and she didnt give up. She got me all set up and she was super nice the whole time. We also had a great experience with BJ. He is very knowledgeable. The manager was very helpful too. Its not any of their faults that the wait time is long!

Had a great experience at this location yesterday. BJ, the rep that helped me, was great- friendly, knowledgeable and quick! Was in and out, no issues- great service. I typically interact with Verizon on the phone or online- but I’ll be back to this location. Thank you!

Very helpful and pleasant staff.And patient and informative so that you know what you are going to get.

Ran in to purchase 2 car chargers. “Because I was buying 2, I could get a 3rd item for $10”. Salesperson never asked which charger I wanted (I wasn’t aware there were multiple types). Just rang them up; $92.10 for 2 car chargers and a wall charger. When I asked how much they had increased in price, the salesperson told me $45 each, but I was getting them for $35 each, plus $10 for the wall charger. None of which is accurate, I have not located a charger on the Verizon website for $45. When I questioned further, the salesperson handed me my bag and walked away!Do not patronize this store. The customer service model is a deceptive bait and switch.

If it wasnt for Doug Kavolius, I would have left Verizon years ago. Now that he moved to a well deserved higher position, I hope the Charlottesville store can keep up the level of personal service Doug presented. He is an asset to ANY company. Treat him well.

I was told by him in the Verizon store to text him when ready to schedules an appointment and I if I had any other questions. His named was Andrew. He never responded. So therefore, when I go back I do not need him to say (anything) to me. I will deal with someone else. I cant stand a person that lies or steal.

I’m sharing a review on behalf of my 82 yr old mother. A guy named Brenton helped her with her iPhone purchase in addition to many other issues that she was struggling with. I think she went to the store three days in a row with questions and problems. Based on her report to my sisters and me, Brenton was a saving grace as he patiently and repeatedly answered her questions. We’re very appreciative of Brenton!

I have never experienced customer service as bad as I have at this store. Thats not just Verizon, but ANYWHERE. I have had billing issues for three months. I was having trouble trying to get ahold of phone representatives at the beginning of this so I went in the store. A cycle quickly began to form. I would go in, they would say that they would fix it, they would take my number down, and then call me when it was all fixed. They never called. They never fixed it. I come to find out that after 3 months they had never even submitted the request to have my issue fixed. Then, when they finally did, it was denied and they said I needed to call because they couldnt do anything further in the store. So, after having wasted 3 months dealing with terrible customer service, I got the direct line for the telephone customer service and was able to handle everything on the phone in 30 min.Bottom Line: I am not even sure why this place exists. I thought MAYBE it is just to sell people phones, but after looking through some of the comments they seem to be awful at that as well. Dont go here.

Want to use my employee discount to move 4 phones to Verizon. Local stores dont know the program but no one can refer you to the correct phone number or web or email page to sign up.

If you like waiting for an hour and a half to get a new phone, this is your spot. Also transferring files and resubmitting info, that becomes your job, and not the job of the salesman that works here, is another fun option you have to look forward to. Thanks Verizon for yet another incredible experience where walking out to finally go home, feels like you shouldve been paid by the hour.

Scheduled a appointment to pick up my new phone. Someone greets you at the entrance and lets you inside. I was in and out within five minutes, highly efficient. I strongly recommend an appointment since I left and there was a line forming.

Sherry got her phone upgrade to an iPhone 12.Logan was very good. Easy process. And she got all the accessories she needed.

Staff Is self impressed and not helpful.All I wanted was a simple question answered. Was told there was a 20-30 minute wait because they are a corporate store, better than normal retail stores. Compared to verizon stores and employees in northern Virginia and Maryland..this is a small store with with a bunch of self impressed kids...not even college kid level.

My name is Lisa Miller. Do not trust any verizon! They are stealing data over covid. My mother is a new member to my account and I got her a flip phone, They are saying she has used all 50 GB of my data out of 100 GB. My bill this month was $2,400 and nothing was done! I had to go to court and get a court case. They were proven of stealing data and saying my mother used it. She did not use it and the court had said no ma’am it was stolen data. Please watch out! This is the 20th time! Be sure to screen shot your data usage everyday! They will deny doing it if you don’t do that! They are extreme liers. Switch while you can because now I have to go back to court because they won’t unlock my paid for phones because of me taking them to court! Thanks, be safe!

Sat there for an hour while they opened the safe. The phone they said they had wasnt there.

Wasted trip ,because I remain without the use of my phone

Bad customer service....they told me they could replace my phone for free because of a known issue it was having. Then I received a bill for the new phone. I spoke to the manager and they said my phone was not covered by the warranty even though in the store they told me it was. I would have been fine if I knew I’d have to buy a new phone upfront, but the fact that they gave me false information and then left me with an extremely high bill without warning is what bothers me.

We just came out of the Verizon store and I’m so pleased for the service we’ve had from Rashard and the way they do things here. They will defiantly have our business for good. Thank y’all so much for everything. Will defiantly be back soon.

Very helpful

I wish someone wouldve have told me that getting a new phone was that simple. From the moment I walked through the doors, I was greeted by Verizon associate Jasmine, who by the way was very polite, welcoming, and helpful with getting me signed in. I was quickly serviced by another Verizon associate, Andrew, who also was helpful with explaining how the new phone worked, suggestions on protection plans, and very understandable with my questions. I would highly recommend this Verizon location to anyone in need of a new service, a new phone, or have any questions about theyre current plan. Thank you again!

For a Black Friday sale, Verizon had everything covered. Lots of nice extra people there to help. I got a great deal on a phone, and adjusted our account a bit. Thank you for making it a very pleasant experience.

All the service personnel are just exceptional to work with I would not want their job happen a deal with the public as I saw the reactions in their my hats off to them for being so patient and understanding of the customers

Since the store moved from the Rio Road location, service has declined. Long waits with people standing by with time to take your number but not wait on you. In addition, one female kept rolling her eyes at everyone that came in. There is no happiness or joy in this store. It used to be people were very friendly and they would check on you if the wait was long. If they even bother to tell you to take a seat, there are none up front and you are not directed to any waiting area if there is one. If you walk around to look at products on the wall, you get more eye rolls and head shaking.In response to the owner, the way your environment is structured, its highly uncomfortable. Check out the way the store at Preston Avenue is laid out. Its just a sales center, but at least its comfortable. Even Dominion Energy has a nice set up in the waiting area.

Brenton was so very helpful, and so very polite.

Great place to shop for phones. But work more on there customer service skills.....

The check in girl was so inept she could not digitally add us to the queue. After 10 minutes of multiple attempts she finally wrote our names on a yellow post-a-note and gave it to the supervisor. The supervisor then spent the next 10 minutes talking to her two associate workers, because they were stuck and did not know how to help their customers. All I needed were two iPad cases. So I called Simply MAC. They had the cases and said there was no wait. I asked the Verizon supervisor if someone was going to help us within the next three minutes and she said “probably not”. At which point U said we were leaving. I gave them a little feedback saying “this place is terrible”. We went to Simply MAC, were greeted at the door, the same person sold us our new covers and we were out of there in 5 minutes. What a contrast. Verizon has a failed business model for their retail store. The wait is too long, the people are inept/poorly trained. They are not rude, just ineffectual. If there were such a thing as a negative star, that would be Verizon Charlottesville Fashion Square!

Updated reviewed: When we purchased the phone upgrade (ref. below), we were promised a rebate by the sales rep AND the manager on duty. Never received the rebate. Stopped in three more times, each visit a month apart. Every time, the manager promised the rebate would be on our next bill. Never received it. As such, we left Verizon, drastically reduced our bill, and have been happy ever since.Accessories are very expensive at this store as well. You can find the same items on-line for much less.---2018: original review: Got in, got what we needed (upgrade), and got out. Quick and efficient.

They never have to enough people here to help customers. I hate coming in here. They have one person at the door to register people coming in. Why can’t he help when there’s no one coming into the store. It’s like this all the damn time. They need to fix this! Very very very poor customer service. It’s not like I have all day to wait here! People have to go to work! I wish I could give this store a 0. They don’t deserve 1 star at all!! We need another Verizon store!

Poor customer service made to wait long periods of time. When I asked a representative if there was only one person working he said there were 4 reps available but only one was currently on the floor with five people waiting to be waited on.he also didnt care if I went to a new location and didnt try to convince me to stay and this was my first time in that location.

Fast friendly service. And a great clean store!

Love the new renovation, with the red seats. Very knowledgeable associates that will help with the best service for you. (Mike Gravely, Brittany, and Pedro).

Brian was very friendly and helpful. I was only in there for around 30 minutes. I have always loved this location. I would highly recommend.

Very unhappy customer yesterday at this Verizon store. The broke my screen protector while installing it and I was told that I have to file another claim with manufacturer to get another one because they dont have one in the store. After wasting an hour of my time , I walked out with a broken screen protector and completely bubbled out on one side. I talked to the manager that it was their fault and they need to fix it. I was told we can not guarantee perfection. Not happy with this store and Verizon at this time. Very disappointing.

Went in on November 1st and had a great and easy experience. I was adding a phone to my plan and knew exactly which one I wanted. Brittany was really helpful! I had an outdated plan so she helped me come up with what would work best for my family. I basically ended up saving money going from two phones to three. After we were done she walked me to the door and she just made me feel special as a customer! She even texted me a couple days later about a rebate that I forgot to mention again before leaving! It was an overall amazing experience.

Takes forever waited over 45min and still no help and I was only wanting to buy a screen protector. Not happy. Spend a lot of money on plan every month we have 8 lines and they can get someone in and out for an accessory faster than this.

This place is ridiculous. I understand that this is the only corporate store in the area, but these people don’t care about customer service. They’re all about selling a phone to you and won’t really put in the effort to help you afterwards. In fact, I’ve heard too many stories from friends that they are quick to put their own needs and their commission over the needs of the customers. Moving forward, I’d rather go to one of the other stores in the area than go to this store. I hear the one in Crozet scores high in customer service. I might need to check them out.

Great!

The salesman was either misinformed or blatantly lied about my options for insuring the phone I was buying. He said Applecare Plus didnt cover water damage. It does. He said Verizons option cost $29. It does for some phones. Not the one I was buying and not in Virginia. Very unpleasant experience from him. I got the phone without issue and thats why this is two stars. Because they technically did what I went in for. Technically.

Still waiting for the new Google phone to show up !!

Great place to shop Great people

Thanku Verizon for my new Galaxy 10 phone and for all the rewards that you have to offer keep up the good work

Great service and friendly staffBe aware of service contract read and acknowledge before you sign- don’t get caught up in fancy phone and forget the costs every month-Store can be busy at times and wait times can be long

Verizon is a mixed can of worms. Their customer service is pretty great, head and shoulders above local competition. That being said, the right hand doesnt always know what the left hand is doing. They offer a lot, they cost a lot. I have had good experiences and a lot of frustration. Not leaving them anytime soon.

I was nervous about going to Rio Rd. location after reading the reviews. But my experience was excellent. A customer service rep opened the door before I even entered the building. He took my cell phone number and my request and put me in the queue. Within a couple minutes another rep was available and gave me great customer service. Using their modified iPads I was checked out painlessly. It was the best Verizon experience Ive ever had. Highly recommend.

I felt very rushed. Like the guy did not want me there. Also when I asked if he could help transfer data from my old phone to my new one he said they dont do that because of the high volume of customers. Not particularly happy with the customer service. The store is nice though.

Perfect. Friendly, knowledgeable, and very helpful staff. I was comparing several smartphones (going into many details), worked with multiple employees at this location, and asked tons of question during multiple visits before finally making my choices, and it was always a great experience. Highly recommended.

That Doug and kinesha were polite, patient and very helpful. Thank you great customer service.

I was told to wait to pay for just a screen protector. 15 mins later, asked someone else, nope she is too busy along with the girl beside her. So I left pissed and without a screen protector. One there knows how to prioritize nor do they and any respect for peoples time.

Fixed my phone very fast. Gentleman that helped me was very knowledgeable and very nice.

It kinda sucks to be honest. Place is cold. Staff is cold. And the prices and trade ins are a slap in the face.

Friendly, fast and honest. Never had an issue with sales associates. Always check online pricing before getting your phone in-store.

A great experience and my military discount was credited to my account. It was a good experience and professional assistance.

Verizon Wireless will use every trick in the book to force you to stay with their plans, and will charge excessive amounts. If you are willing to pay the money, the connections are all fine, however, if you ever decide to switch carriers, you might as well buy a new phone, even though Verizon claims to always unlock their phones. After reading many forums and wasting a lot of time trying to understand why I couldnt get a good data connection with my unlocked phone, I learned that Verizon has been actively blocking the ability of unlocked phones to use any data network other than Verizons. They removed the ability to add access points to their phones, and have actively blocked any methods to change this.

Representative gave me misinformation about setting up my new iPhone that cost me time and agitation, in order to move on to the next customer. Stated that all of my contacts were lost when in truth he had, had me set up my phone incorrectly. Told me my phone would take 3 hours to set up from iCloud but I could wait if I wanted to. Untrue. It took 30 minutes and my contacts were there. This store simply did not want to help after I bought an $800 device.

Very quick service and friendly helper. In and out within 3-4 minutes

Really bad costumer service. not professional I will not recommended this place.

Nice customer service helped me with my phone in a timely fashion

Friendly, helpful folks, but still a decision with major expense and consequence that demands a better, more informed process

Did not help me with my problem at all

The people are nice and helpful. The wait time is always ridiculous.

I hope we can choose soon 0 Star or negative Stars...here you have anExtremly bad Customer Service ! Stay away from this location... staff is looking around, talk only to each other, say you must wait min 15 Minutes etc etcSure they dont want any customer !i recommend to go to BestBuy...better Customer Service and very friendly Staff

I always receive prompt and courteous service here

The staff is always polite and they offer great service and deals.

I got there at 10 right when they opened and was told I was next in line. I waited patiently and 15 minutes later a middle aged white woman walked in and the manager immediately began helping her without asking her to wait. I tried to ask if he could help me since I was next but he said I have to wait my turn... This is unacceptable and I cant believe this kind of bs still happens...

Usually I do not review Verizon stores, but my customer service was phenomenal.

It was a beautiful way but it was worth fantastic customer

Plp were nice and it was clean

Bad customer service and makes you wait 30 minutes outside when they have like 5 customers inside because their reps cant handle more than 5 or scared of someone stealing a new iPhone or trying to avoid people browsing around. Whatever the reason might be. Totally unacceptable

This is the worst Verizon store I have been to. Staff is incompetent and service is slow!!! I would not recommend this Verizon store to anyone! I have been here 30 minutes and still not have been helped. There are more people here holding clipboards than people who actually help people!

Always greeted walking thru the door. They dont try to force people into upgrades like Comcast does and give clean and pricise answers to your questions.

Never have spent less than 1.5 hours in here. Rarely leave happy, if ever.

I read the negative reviews of this store (Rio) and wasnt looking forward to going in, but since it was close to the hotel I stayed at, took a chance. SO glad I did. From the pleasant woman who opened the door and took my name to Kirstin Ss above and beyond service I could not have been more pleased. Friendly, polite and helpful was the name of the day. Hats off to Kirstin who took a complicated, lengthy issue and not only made it pleasant, but also never gave up during the hour plus it took to solve the problem, making multiple calls to other locations, customer service and indirect supervisors. If I could hire someone to work for me, or give her a raise I would in a heartbeat. She provided customer service in a way rarely seen these days with a gracious tenacity that would make any employer happy.

Friendly staff, very knowledgeable, treats you the way you want to be treated

Dont even deserve a star. But a negative star is not on here!! Bunch of lying people. Stay away from this place. Worst customer service experience ever. Was told by them you cant go to a store thats not a cooperate!! STAY AWAY FROM THESE IDIOTS!!!

Very helpful and took the time to explain options!

Staff is very friendly, they do a great job of getting you taken care of in a timely fashion!

Worst customer service I have ever experienced

Huge store and staff were helpful and knowledgeable.

Great customer service and a awesome line waiting system so you dont get forgotten!

This Verizon Store is a real store always helpful and eager to help.

Took care of all my needs under them minutes

Employee very helpful with questions I had

Sometimes helpful. sometimes not, always long lines though.

Every offered their services and were very pleasingly helpful. Thank you.

Staff is always helpful!

Manager was only dismissive, condescending and full of attitude from the moment she began speaking to me. If youre in the business of customer service you should know how to speak to customers respectively no matter the situation.

Very poor. The lady had a problem with me before she even spoke to me because of my Trump hat. The reason I was there to start with was to replace this galaxy 9. The worst phone I ever had in me life just to get the worst customer service ever..I suggest no one purchase Verizon service or any galaxy phone.

They love too rip you off.

Its all about the staff. Summer was exceptionally helpful.

Friendly staff, good products and reliable service.

Often busy but good service

I have been having a hard time getting my phones activated because of some kind of glitch in the system I wanted to Verizon and talk to Shantal... she handled it like a pro shes got me up and running....

Sad.it took hours to get a new phone and then they werent done but they quit right at closing time. I had to get it finished the next day

I have never used google plus, but I hate this place sooo much I joined just to write a poor review. I rushed here because I needed a phone activation ASAP. I drove an extra 15 miles because this one was open at 9. I get there and theres just a small sign saying sorry were opening an hour late. I wait and by 10 still no one. They stink.

A real pain to deal with phone stuff.

I would give 0 stars if possible. I dont recall ever leaving a bad review but our experience with Verizon over the past year has been horrific. Almost nightmarish. Too many ridiculous stories to list here.

Problem taken care of very quickly.