My experience here at MB of Northlake was AMAZING! Out of all of my car shopping experiences throughout the years, this was by far the best! Paul Alfieri was extremely pleasant and kind as well as everyone else. Paul exceeded my expectations with info, history and management of my new vehicle. He did not try to put me into of what was not in my interest and I loved that! I would definitely come back to MB of Northlake in the future for a new vehicle. I highly recommend MB of Northlake for your next purchase! I am so in love with “Ivy”! Thank you Paul!

This was my first car buying experience and I’m so glad to have found Andy Duong. He was the absolute best!! Any questions I had he was there to answer them and if he didn’t know the answers he assured me that he would find out! Andy assisted with finding the perfect car that suited my lifestyle. He continues to amaze me with follow up calls to make sure Im happy with my purchase and if I need more technical support dealing with the car to call any time for assistance. The whole Mercedes-Benz Northlake team was spectacular! Nancy Wilkinson was also a huge help, very informative and took her time to answer all questions my family had. I’m so happy to be able to say I’m now apart of the Mercedes-Benz family! Andy and Nancy are highly recommended! I will definitely tell all my friends and family to call them for help!

First class service throughout the entire process. John Sims and the entire team made this experience easy. Thanks for the great vehicle and

You are to be commended for the personnel you have at your dealership. It was the best car-buying experience I have had. Rachel Westmoreland was the best!! I also met and chatted with some of the other employees during the process, and they all were cordial and helpful. Kudos to Hendrick Mercedes-Benz Northlake.

Garrett and Brad made this the most seamless and hassle free car buying experience. Courtesy and professionalism abound as I would expect from a premium dealer. Wonderful job and keep up the good work.

So…..I want to rate them more than 5 stars!!! From the time I pulled on the lot and pulled away in my new car….everyone and everything was superb!!! Rachel Westmoreland and Joe Williams are exceptional and made this car buying experience my best yet!!!! I will forever refer everyone I know to them!!! Thanks so much guys!!!

We recently bought a new Mercedes from Mercedes-Benz of Northlake. I must say that the sales agent Andy Duong was extremely helpful and knowledgeable. He shown patience in answering all our questions. We are very happy with our Purchase. Thank you!

Great buying experience. Highly recommend. Paul was an absolute pleasure to work with in purchasing my vehicle. Show room is immaculate.

Nick Collins is the best! Very professional and he left me a detailed voicemail and video regarding my vehicle service. He got me in & out! Thanks Nick!

Ive had my car under a year and I just love it. I didnt write a review when I first purchased it, but the process was seamless, quick, and I drove my new car home in under 2 hours after walking into the dealership.Recently Ive had my car serviced for the first time and it was an awesome experience! I received a very thorough video outlining what was done under the hood. I received a report outlining everything as well. Christopher Linares also reached out to me to ensure I was satisfied immediately after. Thanks so much Christopher. Outstanding job!

So pleased with my experience at Mercedes-Benz Northlake. Paul, my client advisor, was friendly and very knowledgeable. He made the experience fun! I found a great car and he was very attentive to my every need. Paul genuinely wants to help customers find the right car for them and is very sincerely helpful. The product concierge, Rachel, was so kind and a lot of fun. She showed me all the tech on the car I purchased and made sure I understood how to work everything. When I noticed I lost a diamond out of my wedding band, Rachel showed genuine concern and care - then celebrated with me when it was found. At the end of my experience, I truly felt confident in my purchase. I was treated with the utmost respect. Paul even checked in with me the following day to make sure I was still loving my car. My next car will be a Mercedes-Benz from the Northlake dealership with Paul and Rachel, for sure!

Overall experience was really great. Jonathan was our POC. He explained every single possibility we have. Nancy the manager she is also so great and very patient. Really happy to join the Mercedes family.

Had an excellent experience with Andy Duong! He made sure my car was ready and all the paper work needed was submitted prior to coming in so I didn’t have to wait. He even delivered my gift with my vehicle purchase (I was so excited I forgot) — if you need someone whose ready to go above and beyond to make your experience smooth, Andy is your guy!

Paul was so helpful yesterday with me buying my Nissan. I found the car online and with all the negotiating and everything that took place with text messages and calls everything was ready for me when I arrived at the dealership to take possession of my car. It was such a pleasant experience. Even with the sign ants already being taken care of before he and it was just a matter of signing the paperwork and it was in and out very quickly and very professional. This was probably my best experience and buying a vehicle Im very pleased and I really like my car

We purchased our C300 today and our salesperson was Paul. He was amazing! Would highly recommend him!

I just purchased a 2018 GLE 350 and I am loving it! I had the best experience too. My salesman, Paul, was extremely helpful. He was courteous and knowledgeable which helped tremendously with making my decision. I was also impressed with Joe, the finance manager. The teams at Mercedes Benz Northlake rock and I am looking forward to a great relationship with them as I enjoy my ‘Benz’!

Excellent customer service and exceptional waiting area! More dealerships could learn from Northlake! 5 star business!!

Jon Sims was very helpful and knowledgeable. He understood my needs and knew exactly what would be perfect for me. I love my car. This was such a great buying experience!

Paul Alfieri was the manager, and we started this conversation in March of 2021. Due to limited inventory, there was not a match with what I was initially looking to purchase. He was highly professional and took a low pressure approach. His follow up was spot on. Over the months he would check in to see if a vehicle stood out, and in August we found the perfect car. I would highly recommend Paul, and his support staff and Hendrick Mercedes North Lake. Best car purchase experience by far.

The best car buying experience Ive ever had, hands down! I worked with Garrett, and he was knowledgeable and friendly. The negotiation phase was smooth. I drove away with exactly what I wanted and then some. He even filled up my car a week later because it wasnt originally topped off. The entire staff is super friendly and helpful, they made me want to work with them because they were so cool and easy going.

I had such a great buying experience Northlake Mercedes. Michael and Rachel made the experience seamless while treating us like family. Michael was extremely responsive and friendly. Rachel explained all of the bell and whistles of the vehicle in great detail and was a pleasure to chat with. I would 110% recommend purchasing a vehicle from Northlake. We can’t wait to purchase another vehicle from them!

The team and service at this location are simply fantastic. I have taken my car twice over the last year & they did a great job. Paola Heras from the service department did a great job. We had some issues with my extended warranty coverage due to the system, but Paola & Jeremy handled the problem. Great dealership and service.

No amount of words will be enough to express the amount of gratitude and appreciation that I have for Paul! If there was an option to give him ten stars, I would! He went above and beyond to make my car buying experience one that I will never forget. He truly treated me like family. He kept me informed throughout the whole process, answered all my questions and eased all my car buying fears. I highly recommend Mercedes-Benz of Northlake for all your future car buying needs. Ask for Paul, he’ll DEFINITELY TAKE GOOD CARE OF YOU!

MB of Northlake hit the employee jack pot when they hired Chris Linares. Chris was available to answer all of my questions. He made the dropping off of my car for maintenance and the picking up of a loaner car an expedient and simple process. He even sent me a video showing the technician inspecting my vehicle. Thank you Chris and thank you leadership of MB of Northlake, you rock!

Thank you for such an incredible experience buying my car… actually it was the best buying experience we’ve ever had… it was definitely a team effort but the most appreciate goes to Paul Afieri!!!You were wonderful!!.. it was quick and easy!Thank you Paul and the team at Hendrick Mercedes!!

Although Hendricks main service phone number is never answered even after several attempts, I fortunately had direct line to Mike Stanwyck. He returned call immediately and took care my concern immediately. Scheduled service and arranged for car pick up and return. Service pick up tech was extremely professional. Other than poor phone response by dealership the rest was well done.

Service at this Northlake location is great! Came in for my Service A and Paula was very attentive helpful when guiding me through the process- providing me with a service car and patiently answering all my questions! Quick and painless.

I was looking for a 2021 S580 for a client. I called in and spoke with Paul, who shares the same name as I, so that was good sign from the beginning. Paul had exactly the car I wanted my client to take a test drive and it became available for purchase the same morning I inquired. Paul rolled out the red carpet for my VIP Client. The unit was priced at sticker versus 20 to 40k over stick like many other dealers! I do look forward to working with Paul and the HENDRICK TEAM AGAIN!!! Thank you all!!!!!!

Always a pleasant experience. Personalized care is always provided.

Had my Mercedes serviced at North Lake and it couldnt have been easier. Michael Stanwyck was an attentive consultant and I loved the video inspection they sent. Highly recommend.

My recent car purchase @ Mercedes-Benz of Northlake was hands down the best Ive ever experienced. The knowledgeable and professional staff made it truly extraordinary.My client advisor, Paul, guided me throughout the process with kindness, attention to detail and efficiency. My new vehicle fits my lifestyle, personality and budget. If youre looking for an exceptional car buying experience head to Hendrick Mercedes-Benz of Northlake. Theyll take good care of you. -Sonja A of Mooresville

We had reached out to Paul about test driving a 2021 GLB and same day bought the vehicle . He was very friendly and informative. From the test driving to the financing , he made the process very easy. Will definitely be reaching out to him on future purchases

Best car buying/dealership experience I’ve ever had. Mike was wonderful to work with as well as Nancy in finance. They worked with me on making sure I was happy with every detail of my purchase and took the time to explain things along the way. The entire process was easy and the staff was wonderful!

I brought my wife’s Mercedes in for service and Nick Collins did an awesome job getting me checked in and keep me updated on the status of the service. Definitely would recommend this Mercedes Service Department over any in the Charlotte area.

I own a 2016 Mercedes GLC300 which I have faithfully had serviced each and every time that service was needed. Nick Collins is my service advisor and has been extremely helpful in keeping my SUV working properly and efficiently. This past service was for my 60k transmission. The service was performed flawlessly and Nick was able to give me a loaner while the service was performed. Thanks so much Nick. I appreciate you…..

Zahrea, product concierge, was absolutely the nicest and most patient person I have ever met at any car dealership. When we had questions and she had to go back and repeat herself over she never got frustrated. Her #1 priority was to make sure we knew and felt comfortable with everything on the car. She has the best, most outgoing personality and smiled and laughed the whole time which made us feel so much more comfortable as well. Even after driving off we had to call her back about 10 minutes later and she was still so happy to help in any way she could. She made the car buying process so much better!! And Chris, the retail sales consultant, had everything organized and ready before we even stepped through the door. LOVE ORGANIZATION!! He was always two steps ahead of the step we were on. His professionalism and time management impressed us so much and made the buying process so much less daunting and we didn’t have to spend hours at the dealership. He also wanted to make sure we were 100% satisfied before even driving off the lot! These two employees made the process so easy and great!!

The staff was very helpful and friendly.I felt like family after my 1st visit. Let just say this is my 2nd home now

The staff is amazing and very helpful. Chris in service was able to answer all my questions and make me feel at ease about everything.

Paul is the best sales person the Benz of north lake can have. Bought the car in an hour. Very honest guy.

I purchased my car here and have it serviced as well. Carr jones was my most recent technician, he treated my car like it was his own. I love the video that I received about the service and what was done. Top notch!! I will request Carr for all future work.

I absolutely love my advisor Nick Collins. If Nick is out I will wait until he returns unless it’s absolutely necessary. Nick is always considerate and understanding to the costs of service and works to prioritize my service recommendations. He is truly a great person. He be on the move so ya gotta keep up with him 🤗

Paul Alfieri our client advisor was really good and friendly. He had a lot of respect and helped us to get the best deal.

Justin Duhaney helped us. He was great to work with and an all around nice and knowledgeable man! Definitely recommend him if you’re shopping around for a vehicle.

I just bought my first Mercedes Benz! John, Rachel and Nancy helped me. They were all AMAZING. John was was very personable and helpful. Rachel made the whole experience smooth and fun. Nancy worked with me and was very patient and went through hoops to get me what I wanted. I love my experience here! Highly recommended!

I recently purchased a used vehicle at this location. After meeting John Sims on an initial visit to look at the car our subsequent dialogue was professional and timely. I was looking at two practically identical used vehicles at this and another Hendrick sister store. My experience with John was by far the better one. John allowed me to visit my own mechanic to have the vehicle inspected. We agreed on a price in advance and pick up/closing was timely and efficient. Nice experience all round. Cheers.

Zahrea was an excellent instructor. She made my training enjoyable and now I understand all of the controls. She was a pleasure to work with, very patient and explained everything in detail. Chris Scotti my sales representative was also outstanding. He was well trained to discuss all aspects of the car and it’s features and benefits. What I especially like was there was no pressure and he did not hassle in anyway. I would highly recommend both of these individuals because of their knowledge and understanding of the customers needs.

Always an exceptional experience with Mr. Nicholas Collins. He is very professional, knowledgeable and courteous. He is an exceptional asset to this company!

I was blown away by how quickly and professionally they were able to get work done for me. I work for a local body shop, and we had a 2018 C class that needed calibration after some repairs that we had done. I called the service department, was transferred to Michael Stanwyck, and he took care of it immediately. He told me to come in, and that he would make something happen. I was informed that it would be same day if they could, at the latest next morning. Michael called me same day around 4, saying it was done. We use Mercedes North Lake for all of our OEM parts as well and they have never once dropped the ball. I would recommend them on all fronts.

I do 95% of my own maintenance, but recently I had to bring my wifes car in for service, and couldnt have had a better experience with our Service Associate Chris Linares.Chris did an excellent job with the intake, keeping us apprised of the work being done, and made pickup a breeze.I would highly recommend Chris and Mercedes-Benz of Northlake for your service needs.

I just bought a used jeep from them and couldnt have been more pleased. I worked with Mike, who was fantastic. Very cool guy and absolutely knows his stuff. He was very personable, responsive and I drove away happy. I live about an hour and a half away, but Ill go back there any time Im in the market. Joe handled our signing and was awesome to deal with. For me the best part was no pressure.

I’m so please to say that, my experience at Mercedes-Benz of Northlake was awesome. I received excellent service and care from my advisor Mr. Chris Linares. Chris was so kind to me and helpful. I was going through something when he called me and told me about the cost of my car and I went from 0 to 100 on him and it wasn’t his fault, but Chris didn’t get out of character with me at all. Chris actually calm me down and listen to my concerns and work things out for me. What an angel he is and a true blessing he was to me. Chris workout a great cost for on my car repairs and I’m thankful for that. If I have anymore issues with my car, I definitely will request Chris Linares to help me because he’s a God sent with Mercedes-Benz of Northlake. Need more associates like Chris on your staff.

DeMarco helped assist my car for service and did a excellent job of being fast assertive and answering any questions

I absolutely love them! They make car buying easy, seamless, and they honestly care about the customer—no fluff or false promises just to make a sale. This is my second vehicle from the Northlake team and I’m sure it won’t be my last. Bradley and Joe were especially helpful! I’m sure this won’t be my last time purchasing with them!

Thank you Jonathan and Racheal y’all both didn’t I great job helping me with my new 2021 GLE 53

Great experience with John Sims. Easy to work with and very helpful. Each time we came by to take a look at the vehicle we were considering, he was patient, kind, and willing to answer any questions we had. Not to mention, the entire staff was so gracious and kind to my two little ones...giving them snacks and drinks, keeping them happy! Great experience...highly recommend.

I have had two very good experiences at this location. My rep both times was John and he was Amazing! He was very patient and professional, I didn’t feel rushed or pressured and he got me exactly what I wanted both times! This is the best Mercedes dealership in Charlotte!

Prompt, efficient and very friendly. Even though the Independence Blvd location is closer to me, the drive to Northlake is worth the experience. Independence Blvd. service group should take a lesson from The people at Northlake!

This was our first Mercedes Benz purchase. We couldn’t have been more satisfied from the test drive through driving home in our new car. John Sims was so helpful throughout the process. If he is any indication of the caliber of the other associates you are truly to be congratulated. Colton, the concierge spent over two hours making sure we had a clear understanding of our new car. Thank you for providing us with an amazing experience.

I enjoyed my experience at MB Northlake. My client advisor Justin Duhaney was a rockstar! I had a specific car and price I wanted. He was patient with me and found what I wanted!

My first time here on 9/11/21,is by far the best customer service I’ve ever experienced in my life.Everone is super friendly,and willing to go the extra mile to satisfy. My cousin told me about this place and I was like yeah ok I’ll give it a shot.It wasn’t everything my cousin said,it was a whole lot more.Even though Mercedes Benz of north lake is 94 miles ,maybe more from where I live I have no regrets.I have to give Justin,a really big shout out.He was super terrific,and knowledgeable of the Mercedes I was interested in.He was respectful and pleasant to me and my wife.At times we felt like were at a family gathering rather than a dealership.I just want to thank all of the employees here who I came in contact with,you all rock.And Rick,from the service department,thank you for keeping me informed with information on my car.To all the young ladies at the front desk,Sorry I can’t remember names,but you guys remembered mine,so sorry and thank you.I very highly recommended Mercedes Benz of northlake for any car buying,they rock.My only disappointment was I didn’t get a fragrance can in my glove box,no biggie,I still give (5) stars.My wife will be coming back to you guys for car next month.See you soon,thanks again Justin,and the whole team at Mercedes Benz of Northlake. Yours truly,a customer for life.

My last experience at Mercedes Northlake was great. My service advisor Nick Collins made sure that I was able to have loaner while my car was being serviced. It’s always excellent customer service when I come here.

I had a wonderful experience! Thanks to DeMarco Crump for his all excellent customer service

Mercedes Benz of Northlake has an amazing service team. Chris Linares from service was very helpful and the service provided was excellent.

I just purchased my first Mercedes and it was by far the best car buying experience! Everyone was extremely helpful and knowledgeable from the Sales Manager Brad Comfort who introduced me to the Client Advisor Bradley Coppola who went over all the features of the vehicle and answered all my questions, he listened to what I wanted and when they didn’t have it on their lot he went and picked it up from their sister store! Nancy Wilkinson the Finance Manager went over all financing and product options she was informative and efficient, Rachel Westmoreland the Product concierge came to my house to make sure I knew how to work everything in the vehicle, programmed my garage, and made sure all my settings were properly set. I could not be happier! Did i mention they also gave me a Mercedes bag filled with Mercedes merchandise!! Thank you Hendrick Mercedes Northlake you guys Rock!!

Recently turned in a Mercedes lease and traded another vehicle and bought a custom order all at the same time. We worked with John Sims for a few months and he was awesome! Helped throughout the build process, communicated frequently and thoroughly and when the car was finally delivered he executed all three transactions flawlessly! The whole team at Northlake Mercedes was top notch throughout the whole process. We’ll be back!!

Excellent purchase experience at this location. Paul, his experience shows in attention to detail and the knowledge of the cars he proudly sells.He made it a special buying experience for us.Highly recommend him and the dealershipKeep it upRaj

Amazing car-buying experience! Too many compliments to list! Our Client Advisor, John Sims, redefines the car salesman stereotype. John not only has our business for life...he is officially on our Christmas card list! Kudos to Hendrick for fueling an amazing, trustworthy team at Mercedes-Benz of Northlake; John Sims, Joe Williams, Dietrich Wright and Todd Nolan...They represent you well! Great Team. Great Cars. Great Experience.

My first purchase with the brand and it was seamless. I worked with John Sims and he was knowledgeable, patient, attentive, and made the experience so fun! I am loving my new vehicle and highly suggest visiting the Mercedes-Benz of Northlake team! Thanks again!

Service Advisor Demarco Crump as well as management provided excellent service on my 85 year old mothersMercedes Benz.

Rachel was INCREDIBLE! She’s knowledgeable, consummate professional, patient, service focused.

John Sims is phenomenal and we have bought several cars from him. The customer service and attention to detail are second to none. We will be back when the next car is ready for a trade in.Lidia, Brad, RoseMarie and Maryanne

John sims was a pleasure to work with, very patient and understanding. Thank you soo much! I cannot wait to do business with you again!!

Andy was so nice and personable! We really enjoyed his company and will be back to see him soon!

I ran over some debris and got a flat in my run flat tire. I called DeMarco Crump, unaware that it was his day off! This man called his co-worker then came in to handle my car personally. As a single mom, I can’t be without my car and this man made it so that I was able to get my car back the very next morning. I didn’t miss a beat! It goes to show you that if you treat someone with respect, you will get that same respect back 10 fold!

Paul and Rachel are a true blessing to Hendricks Automotive Group. They make you feel like VIP from start to finish. The purchasing process was streamlined thanks to these awesome people. I recommend Hendrick Automotive to anyone looking to purchase a luxury vehicle. Keep up the great work!!

I had an excellent experience with Mercedes-Benz Northlake. Justin Duhaney got me started, helping me understand the value of the car I wanted. Joe Williams was amazing with the financing portion, making sure I understood all my options, and Zahrea Stevenson was fantastic showing me all the bells and whistles on the car. I had lots of questions about each part of the process, and all 3 of them worked with me until I was satisfied. I would recommend this trio to anybody looking to purchase a Mercedes.

Working with Taylor Martino was a truly an amazing experience!! I originally came in for a new fuel filter and a B3 service. I was provided a loaner car so I didnt have to wait and could complete all my errands.During the technicians evaluation they realized I didnt need a new fuel filter but they did identify an oil leak. Not something you want to hear, but of course we had to fix it.During the time my car was in the shop Taylor provided exceptional service. He kept me updated throughout the whole process, explained everything so that it was easy to understand, and even looked into my warranty (which I didnt even realize I had). Taylor made a potentially difficult situation easy, and I didnt skip a beat in my busy life.I could go on about the exceptional experience but I will end saying this: I wouldnt trust my car or my familys safety with anyone another than Taylor or Mercedes-Benz of Northlake. They operate with professionalism and integrity.

I spent $1200+ on new tires and hate them. Called them about noise issues not even a mile after i left the service department. I had to wait 4 weeks to take it back, to be told the new tires tend to be loud on highway and I can purchase another set if I dont like how loud they are. All I want is for my car to drive/sound the same as they have for the last year. I dont think Ill ever buy a Mercedes considering the quality of the car and the service department couldnt give me a logical solution.

Excellent sales experience. My salesman, John Sims, did a great job. Zah’rea Stevenson explained the car very well. Joe Williams in finance made the buying process easy and straightforward. Certainly one of the best buying experiences I’ve had. Would highly recommend.

Nick in the service department went out of his way to think through the easiest and most efficient way for me to get all of my service and maintenance done in a way that safe and contact-less. He was so kind and made me feel comfortable with the process.

This ended up being the best car buying experience I have had had to date. They went the distance to make sure my Wife and I were greeted immediately with a smile and warm invitation(we traveled from Richmond Va). It was a streamlined, no pressure buying experience and we walked away feeling happy with our decision. For the sake of not sounding corny, you guys were awesome! and I wish you all the best and hope to do business with you in the future. Thanks Brad, John, & Rachel 👍

My experience here is always great! Nick Collins in service always explains everything. Rachel in sales helped connected my phone and Justin helped me potentially look for a new car. Todd Nolan truly has an amazing team at Mercedes-Benz of North lake!

I bought a new Mercedes and the experience was excellent. Paul Alfieri was very easy to work with and explained everything I needed to know in the best way possible. I couldn’t be more grateful and happy with the experience I had with Mercedes-Benz of Northlake.

I have to say I hardly write reviews but my experience with the team at Northlake is worth all the stars and words. I worked with Paul, he was very knowledgeable and professional, answered all questions. Paul even does magic, when it looked like what I was looking for wasn’t on the lot... he made a few moves and my dream car appeared. The finance team is amazing too! Joe got me approved with a great rate in no time. He made the paperwork process, which could normally be a nightmare, the exact opposite. After I was handed the keys, I was introduced to Ms. Rachel... She’s the car whisperer and a complete vibe! She explained and went in-depth of all the car’s features. This was my first time purchasing a Mercedes and they made sure it won’t be my last.

So I want to start off by saying this was my first dealership experience, and I couldnt have chose a better one , from the friendly staff to the guy who helped me PAUL ALFIERI purchase my 2013 honda accord sport! Paul Alfieri is probably the most caring person at the dealership, he wouldnt stop till I was in my dream car , Paul went the extra mile to make me feel comfortable with my first purchase, he is very dedicated and knowledgeable about everything 😀, he truly made this a great experience for me and I would recommend anyone that wants to make a purchase at Hendrick Mercedes-Benz dealership to ask for Paul cause he the guy you want to do business with . All the staff is very professional and accommodating so I would stop at 5 stars with this dealership!

Andy Duong was awesome to work with, made my buying experience simple and easy. Great guy to work with, super friendly and wasn’t pushy at all. 10/10 definitely recommend him if you’re in the market. Thanks man!

Visited the service department for a small piece broken on the drivers side window and the repair was seamless. The entire staff was quick, efficient, friendly and professional. Would highly recommend!

Jonathan and Rachel were amazing! Super helpful and kind! Helped me understand what I was getting and all the bells and whistles! Great experience!

A special thanks to John Sims the #1 sales professional at MB of NL for a very smooth transaction. It was a pleasure doing business with this group. Had an awesome experience and would do it again!

Bradley, Joseph and Rachel made buying a new car amazing. I would definitely recommend this team to anyone buying a new car.

This rating is purely for the car buying experience at Hendrick Mercedes. Our sales person was Christopher Scotti and I can honestly say that neither my husband nor I have had such a great car buying experience. In most cases I’ve dreaded having to look for a new vehicle but this was an exception.It took us a few months to find the right vehicle but Chris was always super responsive and quite helpful. He had immense patience and was very knowledgeable on different models.We had a 6 PM appointment with him and both he and Nancy in finance stayed to finalize everything that night which they certainly didn’t have to do.If you’re in the market for a luxury vehicle, definitely call Chris Scotti. I can’t recommend him enough!

Paul you get 5 stars, you are highly recommended in my opinion.😁😁😁

Paul Alfieri was great! He was patient, catered to our needs, and made the experience painless. Would definitely recommend anyone to work with him!

I’m out of state and had been searching for a new 2021 GLE. Paul Alfieri was very responsive to all my questions and made the car buying experience the easiest I’ve ever had. If you’re searching for a new car, I highly recommend Paul and Mercedes of Northlake!!

This is my first Mercedes-Benz and I am truly happy with the service at the Northlake location. I was updated regularly and they were very accommodating. The waiting area is top notch. I did not feel like I was waiting for service. I am very happy with the service and staff. Top notch!

Consistent great service for more than 10 years. Taylor Martino (Service Advisor) is very professional and customer focused.

Excellent customer service from our sales representative Paul Alfieri. Paul Alfieri will go down to earth to explain things in detail for you to understand and know the type of vehicle you are buying. Paul is the #1 person to go to at Mercedes-Benz of Northlake because of his great personality, passion for his job and his great sense of humor.

Bradley was super helpful on my car buying process! He made it easy, and hassle free. He didn’t push and try to sell cars to me I didn’t want. Bradley made it a painless and quick experience for me! Always making sure we had waters and were comfortable, customer service was out of this world! Over all experience 15 outta 10

Mr. John Sims made our buying experience the very BEST ever. From beginning to end, Johns professionalism, knowledge and patience was very much appreciated. Working with John and the staff has definitely made us loyal customers and will not hesitate to visit this dealership on our next purchase.

Made the car-buying process so easy! Special shout out to Bradley C., Nancy, and Rachel! They were the best!!