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Auto Icon Motor Group
25350 Pleasant Valley Rd STE 160, Chantilly, VA 20152, United States
Comments
Ja
Review №1

Drove 4hrs round trip to get a vehicle here. Really good price for a used 4x4 SUV which we have been looking for a couple weeks. This vehicle was exactly as described an the employees was very polite very helpful an worked fast to get us back on the road.

Wa
Review №2

I had the best experience purchasing my car! Everything was quick, and easy! 10/10 would recommend coming in to look for your next purchase! Carlos and Sam are the best !

Ta
Review №3

We got a Toyota Camry. They had the best customer service. Carlos helped us with great enthusiasm. I highly recommend this place.

Sa
Review №4

Got my Mini Cooper from Carlos at Auto Icon. Had an awesome experience, wonderful customer experience! Super quick and helpful! Will definitely come back :)

Gi
Review №5

My Name is Joyce and want to say for my first experience at buying a car Carlos is the best he was so helpful and friendly his customer service was excellent much thanks to Carlos

Ju
Review №6

Excellent customer service! Great place to buy cars! Would purchase with them again in the future. I bought a 2014 Hyundai Sonata and I love it!

Da
Review №7

Great dealer ! We got our Acura mdx from Carlos at autoicon ! great financing and car experts! Fully recommended!!!

Am
Review №8

I bought my 1st SUV Ford Explorer at this dealership and I had an AWESOME! experience.. Thanks to Carlos López, He was very helpful guiding me from the beginning..... I will definitely recommend to my friends & Family 👍👍👍an ICON place in USA to go to get your one of the most important buy when you need it!

Wr
Review №9

Couldnt recommend Auto Icon enough. The main salesman, Carlos, came in on short notice on his day off to show me one of his cars. He was friendly and knowledgeable about his inventory and cars in general.The overall condition of the car was immaculate for the mileage. Carlos went through the cars history, maintenance schedule, and what had been done on it recently. It was a great deal, so I ended up buying that day. I have no complaints about it so far, and have already put a decent amount of mileage on it.This was the most relaxed and low pressure car buying experience Ive been through and would be happy to go again, but probably wont need to anytime soon.

Ro
Review №10

Great service! Great price! Great people!

Ke
Review №11

Carlos the manager was a great help happy with my new truck thank you auto icon!!!!

An
Review №12

Got a great car here at a very reasonable price. Carlos was straightforward and very helpful with answering all my questions

Mi
Review №13

Found myself in a tough spot while on the road traveling the country. My 2001 CRV gave all it had. Carlos was able to place me into a reliable car in real good condition... He even followed up for a couple months to ensure everything played out smoothly! Extremely grateful!

ja
Review №14

Carlos was amazing, he did everything short of running around the lots trying to get money to get me a car! He and I connected on many things! Voltron, life in general, and most importantly, being musicians! We are brothers through music, and I love that!!! I also LOVE my Prius c one! Wasnt the original one I wanted, but it’s the one I needed, and it’s comfy, and perfect for me! Just awesome! The rest of the people all around there, genuine and hard working! Always got smiles and either a wave or a hi! But seriously, If you or anyone you know needs a car, HIT CARLOS UP! even if you don’t need a car, go there to visit, he loves people! Bring him lunch and he’ll be even happier! go later in the afternoon and the ice cream truck will pass through! He may buy you an ice cream if your real nice and buy something from him!!!!!! Hahahahaha! Thanks so much for all you did and the great time!

Da
Review №15

We had a great experience working with Carlos! He was absolutely professional and never pressured me during the buying experience. Thanks again!

se
Review №16

Carlos and Sam you guys are the best.I really enjoyed my new Toyota Prius thank you autoicon

Bl
Review №17

Carlos was very helpful and patient with me. Happy with my purchase.

Ju
Review №18

Great customer service!

Ke
Review №19

Carlos the sales manager was honest and professional. Solid used car at best price on the market.

Jo
Review №20

I had a Great Experience with Carlos Getting a Hyundai Accent 2013. Reliable

Sc
Review №21

They were fair and dependable (just like my new vehicle). Sam and Carlos did right by me.... I recommend giving them chance

Ka
Review №22

Excellent customer service! Carlos was very helpful and accommodating and answered all of my questions quickly and thoroughly.

Al
Review №23

Buying a car can be a stressful process, but Carlos and his team made everything easy and understandable. Didn’t take too long, and I left in my great Ford Escape. Can not recommend Auto Icon enough.

C.
Review №24

Got a good deal with Carlos!

Ta
Review №25

Thanks to Carlos and the team for the great service and assistance in the purchase of my Prius! They were super helpful and responsive. Looking forward to recommending Auto Icon.

Ka
Review №26

I highly recommend Auto Icon Motor Group purchased a Honda minivan for my family. Carlos was our salesman great attention. He answered all our questions, very polite and knowledge.Definitely we are coming back in the future we are pleased with our choice and car is in excellent condition!

To
Review №27

I made an appointment to see a car on Monday. When I got there, they were closed. The website and sign says they open at 11. They actually open at 12. Also they sold the car 2 days ago without telling me. I drove over an hour to go see it, thanks for wasting my time.

Be
Review №28

Great buying experience here. Everything was as described in the ad, process was quick and easy, and the price was the best in the area! I would definitely recommend!

Sa
Review №29

Great Experience! Carlos made this buying experience fast and easy. Very professional and thorough. As and out of town buyer and single mom I did not have time to spare. Ford Escape in great condition and handled the paperwork fast so I could get back home. Honest and professional place to buy a quality car.

Ja
Review №30

I came here looking for an Acura TSX after doing some online browsing. Carlos was the gentleman who helped me through the process and I am grateful for the service he provided. His transparency and professionalism is unrivaled by any other dealer I have dealt with. He was very informative when I had questions and I felt comfortable the entire time. I would recommend this place to anybody looking for a great deal and who is tired of shady salesmen. The vehicle I purchased drives smoothly and I am so happy Carlos got me into it quickly!

Ca
Review №31

Sam and Carlos both went above and beyond to assist in meeting all my car needs and ensure the whole experience was stress free. The car was clean and charming. Their eagerness to help made the whole experience much more pleasant than it could have been. The office is nice, especially if you like soccer, and they are always happy to volunteer suggestions and information.

ed
Review №32

My husban and I recently purchased a vehicle from Auto Icon Motor Group and we had an awesome experience. Everyone we interacted with was super helpful, friendly, and professional. Our primary salesperson was Carlos and he was a rockstar. He was super easy to talk to and didnt care how much we peppered him with questions and requests. He went above and beyond to get us the exact car we wanted/needed in an insanely short timeline. Overall our experience was perfect. When we are ready to buy a our next car, this will likely be our first and only stop.

Ja
Review №33

Carlos helped me through the whole process of trading in my car. His customer service and is absolutely superb. I could not ask for anyone better!

Ja
Review №34

For the most part it was a great experience. I bought a SUV, 2006 with very low mileage from this company. Of course there were a few mechanical problems and was able to negotiate the price that worked for both. Theyre pretty upfront about everything for the most part. Do research on your vehicle before going and definitely get the carfax online, it’s worth it! Thanks to Carlos for all the help.The whole process took less than a week, I also viewed a few other cars they had before making my final choice.

Ay
Review №35

I recently bought a car from Auto Icon and am very happy with the service we received. I believe the car was priced fairly and Carlos, who sold the car to my father and I, was extremely accommodating and I welcoming, and made the whole process easy and stress free. Highly recommend this place as I feel they really aim to sell cars for good prices and make their customers happy. Thank you Carlos and Sam! I love my car!!

Ed
Review №36

Very Good service and Carlos was so good with us👏I enjoyed doing business with him✊🏿

Fr
Review №37

Carlos sold my altima very nice guy great costumer service

Kd
Review №38

I called on a Sunday just to see if someone would answer so that I could look at a car on Monday. Carlos and I talked about briefly about meeting Monday. Carlos called me back shortly and said that he would be willing to meet me on in a couple of hours on Sunday. Willing to go the extra mile. Great service. Thank you Sam and Carlos.

Kh
Review №39

I bought a car from there and i had a hard time to get the title and tags! It was a nightmare dealing with them!

Ru
Review №40

Just bought my first car from Auto Icon. Carlos was an amazing sales person who made the transaction smooth and easy! He was very helpful and made sure everything I wanted was there. I recommend coming here for your next car.

Ro
Review №41

Sold us a great car with zero hassle, thank you!

Ca
Review №42

Edit 2: the stuff ended up arriving 13 days after I made the first phone call, 7 days after it was sent out. According to Carlos, even though the battery and alternator werent included in the warranty, he wouldve worked something out if I had contacted him before hand. Obviously he doesnt work at the post office and is only responsible for sending the tags out later than he said. Take this information as you want.Edit: The day after I bought the car, the alternator and battery died. Obviously theres no way to know if this was a coincidence or not, but he had claimed the car was looked over by a mechanic beforehand. After replacing that the car has been running fine. However, one month later I still do not have the new tags and title. I called him one week before mine expired asking for new ones, and he said hed send them out on the next business day and that theyd arrive the day after. When i asked the following week where they were, he said in an unsure tone that hed sent them out the day before yesterday and provided me with a tracking number. Unfortunately for me, this tracking number is somebody elses entirely. With the buisnes being so competitive in the area I expected better service. After purchasing the car he asked me and Im assuming most other people to leave 5 star reviews, and Id be willing to bet most people dont bother to update theirs after the fact.Amazing service from Carlos! He was really upfront and understanding and I was able to get car of my choice. Instead of covering up the flaws he showed them and asked if i had any concerns about anything. Be sure to give them a call if they have any cars youre interested in.

KY
Review №43

We just bought a Prius c, it was our first time buying a car from a dealership! and we loved it. The service is great. Carlos is the best! He answered all our questions, showed us the way, was wonderful and savvy, and offered all the professional assistance one person can give.

Li
Review №44

After waiting almost 5 months for them to bring the right part to my fiance (airbag), it ended up not even being the right part. I would NEVER recommend this place. They are shady. I go to a different mechanic and he said this place should definitely be shut down. I will be contacting our lawyer because first its illegal to sell a car with something wrong with the airbag. And they have yet to get the right part and now we will have to pay out of pocket to have someone else fix THEIR mess up. Just unbelievable.

Da
Review №45

Carlos was my sales manager and he helped me so much! Even after i drove the car around and noticed a minor issue, he fixed it for free! Great help honestly especially with my first car. 10/10 would recommend.Update: I’ve been waiting for them to fix a part in my car since i got it. Once i bought the car the communication started going off. They ordered the part about 2-3 weeks ago and had no communication. I’ve had to check on it and supposedly the only mechanic is out. With an important part like wiring for the airbag i think it’s pretty important that it gets fixed. I’ll post an update if it ever gets fixed.

ZH
Review №46

My sales manager is Carlos, I purchased an Audi Q7, Even though its completely online, I didnt even been to Virginia, he helped me everything! Its a really nice car with a competitive price. Would recommend without doubt.

Da
Review №47

I’m literally still waiting for them to contact me about the airbag. Left my number for them and everything. It’s been more than 3 months now. Would not recommend at all

Ja
Review №48

Carlos was really amazing and helped me get a nice car that I can keep for a long time. He even helped a bit when it came to money! If you are looking for a car this is the place to go!

Al
Review №49

This is the best place ever to buy a car HANDS DOWN!!! Carlos and Sam were very friendly and flexible with my payment schedule. Also the car was very clean and in very good shape. HIGHLY RECOMMEND 😘

ed
Review №50

Carlos was wonderful I got an amazing deal in a car that drives just like a new even though it’s almost 20 years old these people know what they’re doing if I buy another car I’m definitely going back to Carlos thank you sir

Ni
Review №51

Auto Icon has made purchasing a vehicle extremely simple, efficient, and quick. I dealt with Carlos Lopez, and he did everything in his power to get me the price I wanted. If you want this kind of service at a great price go see Carlos at Auto Icon.

Om
Review №52

Carlos was very great to deal with. Made buying really easy. Lovrly car too. Thanks guys.

Ce
Review №53

I gave one star because theres not a choice for zero stars. We drove three and a half hours to look at a GMC truck. We were told there were no problems and it ran great. We noticed bubbling underneath the paint along the wheel rim. We decided to take it to a shop and have it checked out. We are so glad we did! They put it on a lift and it was ridden with rust! Thats what the bubbles were underneath the paint... Rust! There were also no ball joints in the front, it needed suspension work, wheel bearings and other things that totaled over $4,700! When we returned and told the manager, Sam, he denied it and said that the truck ran great and that the Goodyear shop only wanted money! He told us to get another opinion. We had already spent over $75 to have it checked out. we were underneath the truck at the shop and saw all the problems! IF YOU DO CHOOSE TO DO BUSINESS WITH THIS OUTFIT TAKE THE CAR TO A REPUTABLE SHOP AND HAVE IT CHECKED OUT! $75 saved us over $18,000!BUYER BEWARE!

Jo
Review №54

Excellent service!! got my Ford ranger today from Carlos and auto icon ! Easy ,fast , cash deal! Thank you Carlos! Loving my new truck!!

Ki
Review №55

Best car place! Quick fast and easy ! Great cars for amazing prices! Ask for Carlos

is
Review №56

Got my Honda Civic! 09 beautiful sunroof leather navy! Carlos my sales guy great service / welcome all Hispanic community to auto icon thank you again!!!

Cg
Review №57

Thanks Carlos For The 2013 Hyundai Sonata Everything Was Great Quick And Smoove

Fr
Review №58

Had a great buying experience with Carlos at auto Icon got the ram truck for great financing thanks carlos and auto Icon

He
Review №59

Had a great experience today at auto icon with carlos the General Manager, great deal with my honda accord easy financing!

Sa
Review №60

I have had a very good experience with Carlos I bought my nissan murano2005 excellent cervise

A
Review №61

Great service! Purchased! Our nice Silverado truck, Carlos was our sales guy! Great monthly payments! thank you auto icon.

Tr
Review №62

Carlos & George were awesome, Im completely satisfied w/my Hyundai Tiburon GT Limited!!!!

Ry
Review №63

Great customer service and great truck. Carlos was very helpful and kind to my family and I appreciate that. Thank you!!

Ch
Review №64

Smooth transaction and very friendly service! Sam, George, and Carlos found the best deal for me. I am very satisfied with the service they provided for me!

Ju
Review №65

Came to AUTO ICON and CARLOS the sales manager took care of me ! Great costumer service got my Acura tL great miles great shape great car fully recommended!

Re
Review №66

They wouldnt budge on the price of the car and tried to convince me that it was an awesome buy, but I quickly discovered one issue after another to the point I became annoyed with dealing with them on the issues. I did allow their neighboring mechanic to perform work early on that ended up being a questionable repair. I havent done anything but put out money for one thing or another. It also wouldve been an act of good customer service to have fueled the car enough to travel more than 10 miles after purchase.

Jo
Review №67

Excellent experience. Carlos was very friendly, and straight forward. He made the purchasing process quite easy!!

br
Review №68

Short version- pleasant, easy experience with affable staff for a low-mileage porsche panamera in excellent condition. carlos is more than capable of helping in spanish, as well as english, as the conversation switched back and forth with ease. would recommend.longer version- my mother was looking for an AWD porsche with low mileage and reasonably priced. well, didn’t auto icon motor group have a thoroughbred on its hands? it happened to be in the exact colour she was looking for. after a test drive, we took it to get checked independently, and there was nothing wrong with the car. however, that step took longer than hoped, so we got back at their closing time. both carlos and sam stayed patiently. i have dealt with car salespeople who have run the gamut in terms of their strategy/persona towards the “mark.“ some have been nice, but some have been obnoxious and i’ve left wondering, “does that even WORK on anyone?“ both carlos and sam appeared to be their genuine selves, which was welcome. interspersed in the closing points of the deal was blithe, personal, and sometimes irreverent conversation. carlos was thorough, and sam gave some suggestions for porsche-related service, since this was a first-time porsche purchase. overall, it was a painless experience and i would go back if they had a car i was interested in purchasing.

Th
Review №69

Carlos of auto icon group in Chantilly va is an outstanding dealer in cars. He was good and very supportive of all that I was trying to get in a vehicle. I will surely refer people and will always visit again.

Jo
Review №70

Ask for Carlos. Very honest and forthcoming. Great experience.

Al
Review №71

Purchased my honda Crv from Carlos at auto icon motor group, helped me with my payments , excellent car thank you Carlos!!!

Fr
Review №72

Great Service, Carlos make everything go very smooth. Thanks for the everything I’m enjoying the ride!!!

B
Review №73

Personally I had a great experience here. They have the best deals in the area. Cars as as advertised and no pressure to buy.

To
Review №74

I highly recommend this dealership. My husband and I travelled from out of state to buy from here and it was well worth the trip. Very friendly and patient salesmen, and we got such a great deal on the car. Truly a wonderful buying experience!

Br
Review №75

If I could give zero stars I would. They sold me a car with a oil leak, and smoking problems. Come to find out it has a faulty turbo. Upon the arrival the man was late, knowing I was traveling 3 hours for the vehicle. The outside of the car was dirty. They never gave me both plates. They took WAY over time needed to get my new plates to me. They never changed the oil AFTER we asked if it had been done recently they said it was done the day before, we change the oil and it’s black like it hadn’t been changed the throughout the whole cars existence. They told me they’d refund me for having to change the oil, and I NEVER saw a penny of reimbursement. Very unprofessional, the dealer never went through any of the papers with me, just told me to sign. Thankfully I had my mom to ready through them with me. SO NOT RECOMMEND!

vi
Review №76

I would like to share my experience, i highly recommend Auto icon very nice people they helped me find the car that i wanted TJ and Dennis worked with me to get the my car. Omar was Great too, funny dude.The car fits my needs and my budget , im VERY HAPPY.

Vi
Review №77

I was on the need of a car ASAP, my situation was not the best, but the offer they gave me and the car I’m driving today are the best. Highly recommended. No BS,no hidden fees, GREAT communication.

Er
Review №78

TJ was great to work with, made me a great deal after some serious negotiation but I ultimately passed on the vehicle, would definitely go back if they had another vehicle that caught my eye.

Gr
Review №79

I received my title one day before my tags were to expire. It failed Maryland inspection badly. So when I called seeking assistance I was offered some help by their mechanic which I never was forwarded his information. This place is one step below shady. Once you purchase a vehicle you are on your own. I gave them one star because it wouldn’t let me post otherwise.

ra
Review №80

I dont know about these people but my experience was great. They worked with my low credit and help me get a great deal and they are really friendly.

Al
Review №81

I bought a 2013 Mazda Cx9 from AUTO ICON MOTOR GROUP LLC from Omar&Dennis. The car had the service light on at the time we test drive it. I been told by them that the light is on because replacing the engine oil was due. They did change the engine oil and they did sell the car to me with the service light on, claiming the they dont know how to reset the service light. When I receive the car they only give me one key although it had two keys. They informed me that they will mail me the second key along with tax paperwork. Couple weeks later the car broke down, bad alternator, also we found out that the service light was on because the transmission oil was due not the engine. I call the owner Omar Awan told him the story, and he asked me to fix the car and he will help me with bill. I spent $470 for the part and labor to fix the alternator. Omar never mailed any check, second key, and the tax paperwork. Then I found out that these people are scam, when my temporary plate was about to get expire, I called him a week before the temp plate get expire and texted him as well. The last week of my plate getting expire I called him almost every day. He didnt answer me phone calls and was just texting me saying that second temporary plate is in the mail and he will text you tracking number but he never did. So the temporary plate got expired and he never mail me one. I live in Maryland and his shop is in Virginia so I couldnt go to his shop. Finally I called police on him, and when the officer talked to him he was claiming that he mailed the plate already, and he will text us the tracking number, and as usual he was lying. Then he did text me, he was so upset because I call the police, and he did mentioned that he will NOT mail in the second key or a check for the repair. Then I called the officer that hold the case again, because I knew that Omar was planning to steal the car. Also I told the officer to ask him to stop texting me because he started to text me like crazy. Eventually I did receive the plate and the second key two days later but no check for the repair, and off course three day after my temporarily plate got expired. I found out from package information that he never mail out the plate or the second key until the day I called the police. Im planning to take him to court, I have recorded all the phone calls between I and him and also have the text messages. Also Im share my experience online hopefully no one buying cars from them anymore and fall in the same mistake.

Na
Review №82

Carlos is the man!!!

He
Review №83

Excellent communication !!!On point with everything !!!

Sa
Review №84

Awesome tint job done by julio..

Co
Review №85

They didnt put in my paperwork so I can get my tags.So I have to pay again for inspection for the state of Maryland.

Ni
Review №86

I went very well! Excellent service.

Mo
Review №87

Very good customer service carlos excellent friendly person and all good car prices I recommend them

Ju
Review №88

Very happy with the service from Carlos, excellent car salesman, 100% satisfied, I recommend them.

Ma
Review №89

We were with Carlos, excellent treatment, he helped us in everything to buy a prius.

ce
Review №90

👎👎👎

Information
90 Comments
3.2 Rating
  • Address:25350 Pleasant Valley Rd STE 160, Chantilly, VA 20152, United States
  • Site:https://www.autoiconva.com/
  • Phone:+1 703-825-4444
Categories
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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