Great customer service, I do have to recognize the employees of this location for not being PUSHY and actually quite the opposite which I can only describe as informative, patient and knowledgeable. 1) Dennis Dunning (Sales Man) with over 20 years of experience with great skills an desire to serve by fulfilling your vehicle needs comes highly recommended. 2) Salvatore (Closer) with a soothing voice and a patience unequaled, Sal explained the Closing Documents with ease and no jargon. He went above and beyond to make sure I understood what I was signing and why I was signing it, which BTW took me less than 15 minutes to do so. Overall, you can only describe this Location in one way which is OUTSTANDING. Thank you for helping me acquire my Wifes dream car. :) JMR

Roberto was very helpful and answered all questions before and after the appointment. He has been my service advisor in the past, and he is always very thorough.However, a complaint with the dealership - when I made the appointment, I was promised a shuttle ride back home. But when I got to the dealership, they said they were not doing that anymore. If you werent doing shuttle rides, why did you promise it in the first place.In general though Sheehy people have always been great to deal with.

Moses sold me a 2019 Jeep Grand Cherokee Limit. By far, the best experience I’ve had when it comes to buying a car. Moses was very knowledgeable and professional. He was courteous, patient and focused on my needs. In his words, “They don’t call me Moses for nothing”. I can definitely agree with that. Great salesman and overall a great person!! Thanks so much Moses!

Very professional and knowledgeable about the issues my car was having. I would say the best car service center Ive been to. Made me feel great that my car being worked on will come out better and cleaner than it was when I brought it in.

So we went back today and my wife purchased the car she wanted. Thanks to Thomas and the finance team. She got her car and financing that bet the credit union. We will definitely be repeat customers in the future. Thanks Sheehy!

Chris Darlington was my sales representative, he was not only helpful and kind but genuinely concerned to make sure that everything was taken care of smoothly through the buying and lending process. I genuinely appreciated everything that he did for me along with the team and Sheehy infinity of Chantilly Virginia! I would without a doubt recommend anyone to purchase a new or used vehicle again fromThem!!

Was in and out with a loaner in less than 10 min ......been going to infiniti for 6 years now and this location was probably the best Ive been to.....repairs were under 4 grand for 2 days worth of work......very reasonable

Ask for Chris Darlington. Hes your guy! Chris will blow your socks off with his level of commitment. Truly amazing service.

My husband and I recently purchased a vehicle at Sheehy and I have to commend them on their professionalism and knowledge. Our salesmen Bobby was very informative and never to pushy answered all our questions and was very patient with us. At one point we considered another vehicle over the one we chose else where. However it was the customer service displayed here that brought us back.

I recently bought a vehicle in July 2021 and I must say the customer service I experienced from Salesman Craig Sargent was top notch. I was searching online for quite a while before going out to test drive some options. When I arrived at Sheehy Infiniti and met with Craig I knew my search was over. He was very knowledgeable of the features of the vehicle. Not only that but he made me and my family feel welcomed which is not too rare these days in this current climate. If you ever visit this location just ask for Craig and tell him Tony from Baltimore sent you lol.

Ive been at this dealership a few times in the past for all kind of services that any car might need, everytime I get to visit this place Ive been attended by Roberto Gonzales, who always has shown to be very professional and kind, he always make the whole interaction with the customer in the best possible way, gotta say theyre Lucky enough to have people like him, thanks for always taking care of us as a customers.

Overall nice , bought a Q50 from here. Go ahead check it out see if you like it.

Our salesman Thomas Budovec and sales manager-Billy were amazing. They went above and beyond to help us find the perfect SUV for us. We highly recommend them and Sheehy Infiniti. We had the best experience ever with this dealership.

Chris Darlington helped my husband and I find a wonderful car for my daughter as a graduation gift. He was so helpful and so nice towards us. we were in and out quickly and the whole experience was very fast compared to other places! Definitely would recommend him to anyone! Very much appreciated him and his help!

Kudos to Kam, my sales associate. He was absolutely the best. The process of purchasing my Infiniti was smooth and easy.

Quick and efficient service in Sheehy Infinity, Chantilly. Professional and effective service provided by Sales Representative and staffs, specifically Mr. Moses, he was very knowledgeable about the car and very helpful on the buying process during my QX80 buying experience today. Recommend this dealership.

My boyfriend and I were in discussions with Moses since 9/26 regarding a used vehicle. He stated that the vehicle was in the shop getting inspected and they were waiting on parts, that he would keep us informed. I texted Moses at 8:03 am on 10/1 to ask what hours he was available Saturday 10/2, so we could schedule a test drive. Crickets...no response all day until my bf texted him later that evening and he said he would be in touch the next morning with the status of the car. He texted my boyfriend on 10/2 saying the car was sold. Not the kind of service customers deserve. Wish I could give zero stars!Response: How are you really going to make this better? Are you going to get the car back? Moses even asked me at one point if the price was dropped $800 would I purchase the vehicle only to come back a day later and state that his manager did not agree to a decrease in price and in fact the price might increase as of Oct 1. Seems any reduction should have been approved before asking a customer if they would purchase based on said decrease. Just such a waste of everyones time, especially mine!

I worked with Christopher Darlington and he made the process so easy. He was super honest and accommodating. I never once felt like I was being pushed to a sale either. Will definitely be buying my next car here as well.

Sheehy Infiniti of Chantilly is conniving, greedy, and money hungry, attempting to persuade their customers of make-believe issues that exist in their vehicles. I attempted to use an Intermediate Service coupon for $50 off my vehicles service from this dealerships website and I was confronted with a harsh refusal from David C. and the dealership to honor a service posted publicly on their website; with the COVID-19 global pandemic causing financial uncertainty, I would have hoped this dealership would minimize costs passed onto and maximize satisfaction for its customer base. Instead, this dealership callously neglected to accept their own coupon, and then deceitfully tried to convince me that I imminently required $775 worth of additional service done on my vehicle; this claim by the dealership of additional work imminently needed to my vehicle was false, egregious, and immoral because it was not truthful. Please think twice before going to Sheehy Infiniti of Chantilly; I was lied to and unfairly taken advantage of, and I hope that other Infiniti owners read this before the same happens to them.

Bob is a great asset to Sheehy Infiniti. I trust him with maintaining my vehicle and being honest and fair.

I had a great experience purchasing from Sheehy Infiniti. Dennis Dunning was very helpful and responsive. He provided all the information I needed up front and made the purchase process easy for me. He was honest and straight forward, no pressure, and even stayed late to accommodate our schedule.

Fantastic dealership. Wide selection of great vehicles, no pressure, and the customer service is top notch, with the focus always being on the customer. Excellent place to purchase your INFINITI!

Was mistreated as well as insulted trying to BUY their car. I had to seek out a salesperson because no one approached me even though I was clearly looking at vehicles and was interested. I have a Miata and was looking at their preowned Miata that is just a year above mine except had an extra 30 hp and more features I wanted, and everything was going smooth until the salesperson took my license at saw my age (under 21) and then he proceeded to say I could not test drive it because they had a policy for younger drivers test driving sports cars even though I OWN THE EXACT SAME CAR, and the reason for upgrading would be to see how the car felt compared to my own. I felt like I was treated as a child and disregarded just because of my age, even though I was looking to Purchase the vehicle outright and not take any loans. saw other reviews that also mentioned lack of diversity training and am appalled by what that other gentlemen had been through

Just bought a QX50 from Christopher and his store manager Billy. This has been one of my best experience ever buying a car. The whole process was easy and they actually accommodated my needs. Thank you guys for making my day with new car and simplifying the whole process.

Dennis salesman very helpful..also his sales mgr...Dealership in pristine condition...

I visited this dealership and the salesperson who I met with was very courteous and knowledgeable. Looking forward to doing business with the dealership.

... Sharp operation. Sales & services know their business and deliver it very well. I traded up after 6 months of travel as my 1st buy did not depreciate & the dealership arranged excellent terms. The next upgrade will be with a team like this. . .

We went in for a test drive and looking to purchase a used QX80. We were extremely lucky that Chuck Vanderwall was there that night. He spent a couple of hours really taking the time to understand what we were looking for. Needless to say, he found us the right vehicle and thus the perfect vehicle for my wife and our family. It happened to be a new 2019. Just a pleasant car buying experience. We were also assisted by Lance who was also easy to work with. I felt we got a great deal since I compared it against all vehicle comparison sites. Thanks to the Sheehy Infinity Team!

Great experience, bought a QX30, Christ was the best for helping me from inquiry till final pick up process, felt like dealing with family members, great hospitality and instant reply to all my questions made me drive almost 6 hours one way from north New Jersey to VA, I would definitely recommend them

Great Experience. Chuck did an amazing job helping us pick out the right vehicle and payment option!! Well definitely go back here when we are ready for another INFINITI.

I had the best experience I’ve ever had at a dealership. I’m definitely a customer for life with Sheehy. I cannot recommend more our sales Rep, Isaiah Townsend. HONEST. I’m serious. We really felt we could trust him, which has never been my experience with dealerships. Isaiah wasn’t pushy and he gave us a phenomenal deal! If YOU’RE A MILITARY FAMILY, go the Sheehy of Chantilly! They take care of military folks! We are happy with our purchase and even more pleased with our experience at Sheehy of Chantilly.

Have gotten 2 cars from Chuck Vanderwall at Sheehy INFINITI, always enjoy dealing with him and he is always straight up with me. Definitely recommend going to him. He is very knowledgeable about all the cars, will let you know if a certain car is not for you and will cater to your needs.

INFINITI Qx50 AWD 2021- Dont do it! Ive had the car for about 3 weeks now and the CHECK ENGINE light keeps coming on. So far in 3 weeks I have taken my NEW Qx50 in for service twice . This second time around my car has now been in the service department for about 3 days and they still cant figure out what is wrong with it. The QX50 2021 doesnt offer THE INTOUCH service either after questioning about the service 3 or 4 times no one had any answers. Im sure our salesman knew but wasnt honest about it.This is my first time buying an Infiniti and so far Im not impressed. Im truly disappointed!

Excellent experience. Needed a new cooling fan on my QX60 and David in the service department made sure it got done so we could get back on the road! Thank You!

3/2021: 2 hour preview of the QX55. I was disappointed that they didnt bring in one with the red and black interior that they have been advertising with. The black and white interior was dull and uninteresting. The red and black interior is definitely sharper and sportier looking.Updated: I dont trust their service recommendations anymore. Things have gotten worse the last 2 or so years. I feel that they dont inspect my car and/or check Carfax in order to give me an honest assessment on what really needs to be done. I sometimes take my car to another service shop because their prices are often a lot better (I.e. $400 instead of $1200 to replace some gaskets). All the work done at this dealership and the other service shop are entered into Carfax. It could be because they are not making much money from me because I get free oil changes and sometimes minor services from this dealership. I was planning on getting a new car soon. If I get another Infiniti, I am hesitant and unlikely to get it from this dealership.I have my car for 6.5 years now... how quickly time flies. Ever since I purchased my car from INFINITI of Chantilly, my car has never been anywhere but INFINITI of Chantilly for maintenance and regular service. To my surprise, I continue to receive excellent customer service from their service department as I got from the sales department. For someone who knows little about cars, I feel confident that the service recommendations are honest, and pricing is competitive. A couple of years ago, INFINITI of Chantilly changed to Sheehy INFINITI of Chantilly, I didnt even notice the difference in the service I received, which is excellent. They continue to provide high quality service as they have always been. The only thing I wish was different is the change in service managers. Of the years I have my car, I have gone through about 4-5 service managers. It is very difficult to build a long term relationship with one service manager. At the end of the day, Sheehy INFINITI of Chantilly continues to provide the top notch service, and it is the most important thing to me. Another thing I love about this dealership is that my car never leaves the dealership dirty. There were 2 occasions where my car was washed, but due to weather conditions, by the time I picked up my car, it was covered with pollen. My service manager sent my car back to have my car washed again before delivering it to me. I love that my car always looks shiny and clean when I drive off. Another thing I love about Sheehy INFINITI of Chantilly is their Express Service. It is difficult to plan ahead when my work schedule can be unpredictable. I love that I can show up when it is convenient for ME for service. As long as I arrived before the close for service for the day, I can get Express Service on the same day. Otherwise, I can leave them the car the night before, and they will provide a rental, if my car is getting services that provide free loaner. As for the Free Loaner, it is always a brand new car. It can be bad, that it is brand new, because the newer model are usually nicer than the older model. It is so tempted to trade up. I will be in the market for a new car in a few years. I already am planning on buying my next car at Sheehy INFINITI of Chantilly. Why go else where when I know I have the best here. :-) I highly recommend

Particular service personnel are absolutely unprofessional. I had a very bad incidence with one gentleman named Terry last Friday May 20th. I have Sheehy VIP service which promises vac and wash after every service visit weather permitting. On a nice sunny morning when other vehicles were also getting washed, I was told my car was washed - but when I checked the vehicle - I still had bugs splattered on the windshield and dust all over from my interstate drive the prior evening. Upon raising this with Terry, I was taken aback when the guy smirked - oh so you want a second wash - UHHH - Hello - it hadnt even been washed the one time.Terry says is gonna take half an hour and I agreed to wait. An hour later when my car is back - I notice a power seat button knob missing - and the passenger seat moved all the way back as if a big guy like Terry had just been sitting on it. I mean is one thing to not get good service, but intentionally damage a part of my car? Well sir - this is not right. Terry said the knob cover might have fallen off - I checked the drivers seat power button knob cover and it was not easy to take off. I asked it I could purchase the part - I was told I had to go to a different dealership. The part costs $130 bucks sir. I wouldnt bat an eyelid for a 10-15 bucks worth part - but is completely not right for you to damage my car. My girlfriend who was with me in the car the night before swore the knob cover was intact and in place and is willing to testify. This is simply outrageous. I need someone to take accountability and make my car restored to its original condition prior to the servicing done and the damage caused by Mr. Terry.

Worked with Bob Fischer for years! Always very up front and honest when giving recommendations and pricing! Would highly recommend this dealership and service department!

Had to get my airbags replaced do to a recall. The staff was able to get me an appointment the same day. They were also very friendly and professional. They made the experience so much better!

WOW! THE SERVICE MANAGER CHRISTIAN PETERSON DESERVES 10 STARS!!! When initially greeted by the first customer service rep with a c-grade How can I help you, I tried to explain my Infiniti G25 noise, and that I had AAA out and my own mechanic out who said I needed to take it to the dealer...so I just wanted to know is it small, big, ...that rep didnt understand and suggested my car was not all the way in park. I asked for a manager...and Christian not only came over to my car to try to duplicate what I was hearing, but apologized and immediately took my car in for diagnosing it FREE...and being that he felt it would take longer than anticipated, gave me a loaner car FREE..while they checked it out.Its like I got moved to FIRST CLASS. I have already told about 10 people about this great experience....THANK YOU Christian...you are true to your name.

Craig was my salesperson he got me in the right vehicle got me financed with a lower percent rate than the credit union was offering shout out to Craig & Dave at Sheehey infinity

My husband and I had a great experience at this dealership. Highly recommend Dylan! He was the salesman that we worked with and he was extremely personable, kind, and easy to talk to. He also was up front and clear about everything. The entire process was super smooth. Only positive things to say about Dylan and the dealership!

Just purchased our fourth Infiniti and second from Chuck Vanderwall at Sheehy of Chantilly. Just a fantastic experience. I generally hate buying cars but Chuck is more like buying from a friend. Told him what we were looking for and we had a very simple discussion on price and trade in and we were done. Easy process, in and out with the new car in less than an hour. No surprises. After the purchase were always pleasantly surprised that Chuck goes out of his way to say hello anytime were in for service. If you want to take the stress out of buying a car - go see Chuck.

Oleg & Dennis were phenomenal in their service. Patrick did an excellent job as well. Considering my past history with another Infiniti dealership - The staff at Sheehy Infiniti helped keep me as an Infiniti customer.

So I came to Sheehy Infinity of Chantilly to purchase an Infiniti I had found online on a Saturday afternoon and all was well until we got into the salespersons room. To which at this point, he proceeded to act as if he had never interfaced with a person of color in his life before, channeling his inner Jamie Kennedy from Malibu’s most wanted. But no seriously, The sales person continuously changed his voice to speak in an “urban” or “stereotypical black” tone. He constantly attempted failed attempts at humor dancing down that same controversial road, and overall just clearly made lots of assumptions and presumptuous statements based off nothing aside from my appearance alone. I provided no information regarding my background, interests, or hobbies, yet and still, the ill-informed man thought he was really making a connection and sharing common interests as he blindly tried to “make a connection” as a salesperson, I’m assuming. There were also other little micro aggressions in the conversation as well, such as him inquiring if I was certain that my provided DC home address did not have an apartment number that i forgot to include. In the moment and throughout the process I tried to limit conversation altogether, disregard most of the questions/comments, awkwardly laugh it off, and hurry through the purchasing process, but the experience only got worse. The dealership was unwilling to negotiate a single penny off the sticker price and provided no discounts or concessions even after repeated inquiries and questions in regards to the markup. Once in the finance department, that gentleman attempted to talk fast the entire time and rush through the deal. Transparency was the farthest thing from his intentions, as he only revealed my interest rate after I explicitly inquired what it was after observing my projected monthly payment at the end of the spiel. Come to find out, that rate was double was another bank was readily and willing to offer me. Long story short, this dealership has very unethical practices and they clearly need some sort of diversity training amongst their employees. When in doubt on how to speak with or interact with black people, I don’t know, maybe just try speaking to them respectfully like they’re a regular educated human being and as if you were a regular educated professional yourself. Just a suggestion! Surely this is not the tone or mannerisms presented towards “other” consumers coming in to their business to purchase a car. But wait there’s more! About two weeks after I was subjected to these awkward, humiliating, and inappropriate actions for the hours it took to complete the purchase, I was then contacted by the dealership saying that they did the taxes on my tags/title incorrectly, and that I would need to pay even more money to get my tags; to which the temporary ones that were provided weren’t even 30 days from my original purchase date. The manager was very dismissive and ultimately unconcerned about my issues and experience. Lastly, he simply told me that I signed a contract agreeing that the price I paid for my tags was merely an estimate and I would in fact have to go out of my way to provide them with the additional payment that was due, mainly because of their overall incompetence and lack of knowledge, research, and due diligence. This is not my first, second, or third time buying a car. I have purchased many vehicles elsewhere and have never had an experience like such. I don’t know why my experience was so different than many of the other glowing reviews I see below, but at the same time I also think I may have an idea. The manager even laughed when I said I would leave him a glowing review detailing my experiences too. I hope he’s still laughing when corporate investigates this further as well. Nonetheless, other potentials buyers beware and take your business elsewhere. They should know better and be doing better. Completely unacceptable for a company as big as Infiniti or any company at that, in this day and age.

I submitted a request for quote on Truecar site. Very promptly this dealership emailed me a deal. But when I contacted the dealership on phone to request for lease details, they would not honor the Truecar Deal.

Mr David Charette provided Great customer service, Honest about the situation and competitive pricing, we will be using this dealership from now on & I will recommend all family and friends - thank you for having an employee like David. - he is professional and courteous and made the entire experience easy & explain 110% - GOOD JOB

I contacted them about a car they had online for sale... for three days I was in contact with Sales Rep Craig did my application sent over everything he asked for three four times and today I call and email him to see about picking it up tomorrow like we had scheduled he didn’t even have the decency to return either so I call the dealership just to be told the car was sold this morning talk about a waste of time and energy unprofessional and bad business

I always get the best service when I take my car in for maintenance and repair. My service advisor Bob always greets me with a smile and even lets me ask questions to the technician! I would highly recommend the service department at Infiniti of Chantilly.

The customer service experience at first was not at the level I expected as a motivated and qualified repeat buyer but once the leadership of the sales team became involved a good deal was finally achieved. Thank you Curtis Barger for your support and providing outstanding service.

After months of going from one dealership to the next, and launching hundreds of online searches, I was finally able to find the exact SUV I’d been looking for here. Thanks to Mr. Dennis Dunning, I was able to walk in, test drive, sign the screens, and go home in my new (used) SUV. Super simple buying process. Since I purchased on a Sunday, I brought the car back to address a couple of minor concerns and Mr. David Charette and Mr. Bob Fisher provided top-notch service. The Customer Experience here is everything, thanks again!

Awesome experience! Amazing staff!

Great service experience as always! Looking forward to future visits.

Had a fantastic experience buying my vehicle from Sheehy Infinity of Chanitlly. Joe Davison (Killer Joe) is great to work with. It was literally the easiest process and a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Joe Davison and the great folks @ Sheehy Infinity of Chantilly if youre in the market for a new or slightly used vehicle.

I had my vehicle serviced here. By far the best experience i have had at any dealer for service. Bruno is who made that happen. He is very polite and clearly cares about his customers. I will only go here for dealer services.

I spoke with Patrick one of the most professional sales person I’ve ever spoke with. I’d rate his performance a 6 out of 5 if i could. He represented his dealership extremely well.The 4 starts is because of the business antics and tactics that Infiniti financial takes. I would say use a different financial company to get the job done in my opinion.Infiniti has improved there vehicles it’s a nice product. And If your interested, go see Patrick he won’t give you any BS but rather straight up the best in class experience. Sheehy is the dealership to visit. They prove themselves to be the best in the game.

Great customer service. We were interested in a used Mazda vehicle. They took it to Mazda to get some warranty work done, and when we purchased and weren’t fully satisfied - they willingly allowed us to return the vehicle without any hassle.Dennis was excellent to work with!

Great service!

Pete in the service department is the best Ive ever had the pleasure of working with! Thanks again, Pete!

This is my third Infiniti with Sheehy INFINITI of Chantilly. Im NEVER disappointed with my experience. Its a pleasure doing business with Chuck Vanderwall, Dennis Dunning, and the sales team at Sheehy INFINITI of Chantilly. Theyre awesome.

I am so impressed with the service received,Dennis was very professional, and very competent . His expertise and patience allowed us to purchase a second car within 4months of the first car. I love my car. Thank you Dennis you are one of akind.

It was my first time purchasing a vehicle on my own, and Craig made it so easy for me. He was great at explaining the difference options while maintaining his patience as I asked never-ending questions. I would also like to thank Dave in finance for explaining everything so well. Theres definitely a great team at this place!

We were looking to purchase a car for our 17 yr old. Craig Sargent was amazing working with us and never felt any pressure. He truly sought to meet our needs. Highly recommend Craig and Sheehy Infinity of Chantilly.

Great had what I need in stock.

I visit with the service department today and received the utmost customer care! The service rep was very professional and pleasant. Everyone there was smiling no matter who I spoke with or passed by. I felt confident that I would be taken well care of. And the car wash was awesome! Coming back to this location from now on.Thank you for your excellent service!

Service by Bob Fisher was outstanding! Really enjoy Bobs detailed explanation of services provided & he ensure the car is returned as promised. The technican who work on my car do a terrific job as well as I have never had a problem with the work performed. Thank you! Deb

Shady Sheehy. Chuck Vanderwall and Anton Mursin, without our authorization or request, grounded our vehicle and told us that we were not allowed to drive it and that they now owned it to force us to buy the vehicle from them at an inflated price. These guys are shady.

My husband and I found the perfect used family car that we needed and were hoping to find at a great price. Maged made the whole process super easy. Definitely recommend him for your next purchase ! We hope to get the opportunity to work with him again in the near future.

Craig Sargent made the purchase of my Q70 simple and easy. There was no drama in the process, I feel like a got an good deal and he was genuine throughout. Would highly recommend.

From the get go of working with Chuck I could see the great customer service he offered. He is a no pressure type of sales consultant. Always ready to share his preferences and answer any questions. He understand the client purchasing and tailors his approach to the client. I will recommend anyone to work with Chuck when buying new or used vehicle. He offers superior customer service and overall satisfaction is his top priority.

I bought the car I like at a price I like.I called before going there and the car was ready and pulled up when we got there. We worked with Chuck. He made sure I liked the car first and then was completely honest upfront about the price very respectfully. Once we started with the process it was quick and smooth. They are all very professional and made sure I understood everything. I would definitely buy from them again in the future.

Im so grateful for the level of customer service provided by Chuck, as well as his low-pressure approach. He listened to my wish list and found me a car better than I could have expected -- and at the price tag I wanted, no haggling! When the remote control to the DVD player wasnt in the car when we picked it up, Chuck found a replacement for me and Fed Exed it to me. Great experience, highly recommended!

Purchase a CPO Infiniti Q70L from Sheehy Infiniti of Chantilly.Bobby Hardwick was our sales rep and he did a wonderful job answering all of our questions and making sure we were taking care of from beginning to end! Thank for a pleasant shopping experience!

Thank you Chuck and Curtis for another great buying experience. See you in a few years to buy our 3rd Sheehy Infiniti!

Curtis is the best salesmen I’ve ever worked with. Efficient, no pressure and an effortless auto buying experience which is rare especially compared to experiences at Mercedes Tyson’s and Alexandria made me look for a new brand and I’ll keep an Infinit for a long time.

Great service.

FIRST CLASS SERVICE!I frantically arrived at the service department because my brake lights remained on when the car was off. I didnt have an appointment since this occurred during a shopping trip. There was a gentleman waving me in to the service lane who greeted me. Immediately Tim Fitzgerald (Fitz), a service advisor, came out to see what my concern was. I was with my elderly mother who had not had lunch yet, we had plans lined up for the day, and this unexpected issue had me stressing. Fitz was quick to calm my nerves and gave me a loaner car to grab lunch while my car was assessed. My car was ready in less than an hour! The issue (loose wires) was a quick fix and due to an after-market part that wasnt covered under Infiniti warranty, but they took care of it as a courtesy. Best service ever! Fitz is the best! Thanks so much :)

My experience started with Isaiah, who setup the car for a test drive. He was friendly, courteous and informative about the car, gave a brief overview.I found the car online at another Sheehy location, contacted Craig to see if he could get the car from the other dealership - on his DAY OFF. And he replied, go the car in their possession and we went from there. This has been the most pleasant and easiest experience Ive in purchasing a vehicle. HIGHLY recommend this dealership if considering purchasing an Infiniti. I love my car:)

Good thing i only had to go here because I was visiting. Not the best experience with this place. Im doubting my oil was even changed since my service reminder wasnt even reset.. this is basic stuff

Wow!!!My brother in law recommended Sheehy Infiniti of Chantilly after purchasing several vehicles from them in recent years. I am so thankful to him because I had the best car buying experience to date.It all started with a follow up call and email from Aidan after I showed interest in a QX80 online. He worked hard to keep me posted on inventory changes and convinced me to stop by at the most opportune time.When I arrived I was greeted by several staff members who were expecting me and called me by name. Great first impression!!A few hours later I was driving away with the vehicle of my choice and an awesome deal! Marcus kept working with my requests and adjusted as needed to ensure I was comfortable with the financing, while also making sure I had a great warranty to give me peace of mind.Just took the car on a road trip and love it even more now than ever! Best car buying experience ever!!You have to pay these guys a visit, you’ll thank me.I’ll be back!!

Great customer service, fast and expedient services, and a nice waiting area with Wi-Fi.

Craig Sargent was great in every way and I walked away with good customer service experience. He helped me with all my questions and illustrated all the features. He was extremely helpful, patient and helpful throughout the entire process. His response time on follow ups was really quick. As with any used car there were some things I wanted to be touched up. He made sure they were completed to my liking. Most of my friends think I got a new car. Overall I walked away with a good deal and a happy customer. I would highly recommend seeking out for Craig for your next car deals. Thank your Craig!

Joseph Davis is a straight forward salesman. God bless wishing you the best.

I did not have a good experience with this dealership. Bought a preowned car but ended up returning it, as it did not have the blind side warning system as we were told it did when we purchased. That was my only requirement! The customer service was horrible as I was hoping for some resolution so that I didnt have to return it, but nothing was offered, except other cars out of my price range!! When purchased, I was not given an owners manual or sticker that showed any information about the car. THE WORST part of the purchase, was the super fast talking finance guy who tried to sneak every extra cost in and if I didnt read the fine print almost signed for at the end! He went through everything real fast and wouldnt answer questions. He tried to get me to finance at a 6% interest rate, until I told him that I would walk out! He also told me that I couldnt finance less than $10,000, which I dont think is true, as I ended up purchasing another car from a different Sheehy (Tysons), and they allowed me to finance less. I personally would NOT recommend Sheehy of Chantilly!

Love it. Great customer service. I had the pleasure of meeting Isaiah Townsend III my Automotive Sales Consultant the best car buying experience I have ever had. Will definitely do business with them again. Pleasant staff. Very friendly will recommend to others

I always have a great experience at Sheehy Infiniti of Chantilly. Great customer service is always provided by all. Fast and efficient. Thank you!!

Just got my second car from this dealership. Great experience, thanks to Curtis Barger, sales consultant whos friendly personality and professional attitude made this purchase easy, smooth and very enjoyable.

Had an excellent experience upgrading my car working with Lance. Lance showed the car and walked me through all of the available new features that come with the upgrade, which helped me compare the value before starting the buying process. Lance was very helpful with the pricing process and he made the entire process smooth. There was no pressure, no stress and no going back and forth for hours. Lance made this one of the fastest car buying experience. I highly recommend Lance for a great car buying experience.

I recently purchased a new 2019 QX60 SUV and my salesperson was Aidan and I would recommend him if you looking for a new car. He was very good and knowledgeable and upfront with me on everything. I was very happy with his service and his professionalism.

I am a Sheehy VIP member so I take my car to the Sheehy Infiniti dealer in Chantilly. The first time I went there everything went smoothly and I was very pleased with my experience. Since then I’ve tried 3 times to go back and get my regular services (oil change, tire rotation and car cleaning) with little success. The first time I made an appointment through their website which allowed me to chose 7:30 as an appointment time option. It wasn’t until I got there that they informed me they send their mechanics home at 7. The second time I tried to book the appointment they sent me an email asking me to call the dealer because something came up. When I called on one answered or called me back. So I didn’t go because as they said “something came up”. The third time I got the same email but decided to call the service number provided online instead of in the email. This time they told me to come at my appointment time. I get there and they only have one technician and there’s someone else there who said they had an appointment at 6:25. There’s obviously no way they can get to both considering they close at 7. So they tell me they likely will not be able to wash down the car, a service I pay for. I wait at the dealer until around 7 and it’s like they said, they rotated my tires and changed my oil but no car cleaning. This is a service I pay for and they should ensure they can provide upon scheduling. I don’t know how it turned out for the guy with an appointment at 6:25 but I’m guessing he did not get what he needed. This dealer is 30 minutes from my house and not easy to get to. If they’re going to make an appointment they should make sure they can fulfill it.

The services rendered have exceeded my expectations.

I first came into contact with Mack from a online inquiry. From the inquiry to the in store visit Mack was very professional, helpful, and knowledgeable on the car details. Great experience at Sheehy, left with the car I had been looking for at a fair price. I highly recommend Mack if anyone is looking for a quality salesman. Job well done!

There was no pressure from Curt, as I let him know up front that I was looking at a couple dealerships for the right Ford Explorer. Once I decided on this one, the buying process was straight forward. I even noticed a small nail in one of the tires after I had signed all the paperwork, and Curt had it patched up by the service crew before I drove it off the lot that same day. Excellent customer service all around. I would definitely recommend and buy from them again.

5 plus stars. Chuck Vanderwall is an awesome salesman. Knowledgebase and informative about the cars. Were buying another car due to his guidance and knowing what would work for us after finding out our needs and wants. Great job

Service team has been generally helpful and instructive on warranty and recall items. Customer lounge is okay, can be crowded at certain times and days. Area was under construction. Mother in-law purchased a vehicle here and the experience was like most, long, but relatively painless

I was looking for a great deal for Infiniti QX80 and I found one here at Chantilly. The salesman Dennis Dunning was quite efficient. I spoke to him once on the phone and told him what we were looking to achieve and he said he was on it. He would call me back and give me details once he found what we were looking for. He text a few times for clarification. Then he got back to me in a short amount of time and had a great deal for us. There was no haggling or aggressive selling technique. Everything was clear and up front. We went in the next day signed the paperwork for a new vehicle and off we went. So I would definitely return here.

Worst service that i have ever seen. I just give the guy offer and he told me that have a good time at Tyson dealer. WTF, I am customer and i want to buy a used car. I have right to give an offer for another price, If they dont want or cant do it, they have to use another way to talk. Their communicate is very impolite. I really dissapointed, I love infinity car but dont like the way serve.

My wife and I walked into Sheehy INFINITI of Chantilly on a Sunday afternoon looking for the best option we could find. We had already been to 4 other dealerships that day. So, we did not have high hopes. Isaiah Townsend III greeted us as we walked in the front door. Isaiah Townsend III was able to show use the cars we were looking for and expertly provided pros and cons to all of our choices. Right from the start we new we wanted to purchase a car from him, we just needed to find the right one. Isaiah Townsend III went so far above what we had come to expect from our previous car purchasing experiences! He set the bar for customer service, I would without a doubt purchase a car from him in the future. He fount my wife the car of her dreams! Absolutely the best purchasing experience we both had ever had.

We have bought two certified used Infinity cars in the past nine months at Sheehy Infinity of Chantilly and have been extremely pleased with the purchase process with our salesperson Mack. Although very happy with our first Infinity purchase, we visited other dealerships first when looking for our second car because we thought we should buy a different brand. After spending a day with desperate salesmen and loud engines of other cars, we just drove by Sheehy Infinity of Chantilly to see what was on the lot. Within 15 minutes, Mack had us in a comfortable smooth riding car that met our budget parameters. Thank you to Mack for representing the culture of the dealership as well as the Infinity brand in such a professional manner and making our car buying experience a pleasant one.

Chuck Vanderwall is the man!! he is extremely knowledgeable about the Infiniti line of vehicles. Year end lease deals are amazing and I saved close to 25% off the sticker price of the car I leased. Not to mention that George the GM, was able to bring my monthly payment in under what I was paying before on my previously lease car. Cant beat that for a Christmas present to myself!!

Recently purchased a used car. Great experience. Great service