Gage is extremely dishonest individual. Spoke like Godly Man on phone then just flat out lied to me several times. After I confronted him on his dishonesty he blocked me. No apology,no repentance. Dishonest,UnGodly Man.

Called today at 9 to just get answering machine from chevy side. Left a message. No call by 11. Called again and got transferred to chevy side to get answering machine again. Called back to talk to the operator. Asked if they were even open on the chevy side. Was told the service person was busy with a customer, but would call again shortly. I told the operator that its been 2 hours. She took my phone number with an attitude, and proceeded to aggressively hang the phone up without even saying anything. Never had a good experience with the chevy service side.

I have a so called bumper to bumper warranty, took my truck in to have a window motor replaced and a 12 volt outlet looked at as it hadnt worked since they replaced the radio when I purchased it. Well they repaired the window and replaced a fuse for the outlet. The warranty covered the window, but not the fuse. They charged me almost $70 for the fuse to the outlet that hadnt worked since they replaced the radio! And on top of that the window doesnt work properly!!! I spent my hard earned money on that bumper to bumper warranty, but they still managed to find a way to charge me for PARTS NOT COVERED by said BUMPER TO BUMPER warranty! I dont consider that good business practice. With that said I have to take the truck back again for work they cant get done right the first time, Im curious to see if there going to try and charge me for more parts not covered?? I WILL UPDATE THIS POST based on my next repair that wasnt done properly the first time....UPDATE They did eventually make the repairs at their expense. Good job guys!

Very helpful parts department. I recommend them over all Chrysler dealerships Ive been to.

Harry hummler should not be working customer service! My father came in to get some work done on his vehicle, which we purchased from velde ford in pekin. We went to canton because it was closer. The sales man from pekin set the appointment up to with art hossler to have the vehicle dropped off and exchanged for a loaner vehicle his was fixed. So we arrived there and told my father to sit for 15 20 min to see if it was something simple and could be fixed right then and there. Well TWO IN A HALF HOURS LATER he comes back and days we dont have the part we have to order them. So my father is cleary upset because he had to wait that long and absolutely nothing was done. When he was supposed to have a loaner car set up and get back to his business that needed him there. Then Harry proceeds to order the parts and call my father multiple times and my father answers and tell him that he has the work being done with someone else, clearly, know what theyre doing. I then received a BILL from them for 273.00 for doing absolutely NOTHING. This place is a joke I recommend you take your business somewhere else and dont waste your time and money there. I will be sending Harry a bill for my fathers time that was wasted when I needed him at our business. HORRIBLE CUSTOMER SERVICE FROM HARRY.

Always satisfied every time i leave there 🙂

The salesman was informative and helpful. I will go back for appraisal of my 2017 jeep compass.

They are 5 star in customer service the salesmen are courteous repair shop are people persons they are also courteous very knowledgeable in their work they do

I never write reviews, but this experience is deserving.I sold my first car 6 years ago on the west coast and immediately regretted it. The sentimental value with it was more than I realized, and as I grew older, I hoped to come across it one day and buy it back to keep in the family. I also understood the chances of finding 1 out of millions of cars in the states in addition to it not be in a wreck were not in my favor. With continuous research over the years, I recently located it at Art Hossler Auto Plaza. I couldnt believe my eyes as I had finally found the one thing that meant the most to me as a young man starting off his life and career. Troy and the crew were absolutely wonderful. The whole process was simple and efficient even with me being in residency out of state from the dealer. This team went above and beyond to reunite a man with his machine. Thank you all for your help with this, I will never forget this kindness.

Good sales team. Fair selection. Eager to help make a deal happen. Not a fan of the Dodge Service Writing lady. She seems to me that she doesnt care if you have work done here or not. I ended up having my service work performed by another Dodge dealer.

AWAY FROM THIS DEALER! THEY WILL TRY TO SCAM YOU AS MUCH AS POSSIBLE!! I asked for a discount on a vehicle i wanted to buy from them and the manager got so upset and threw a fit. Tried to charge me 5k over sticker price. I sent my driver to go and pick up the vehicle. They refused to put the vehicle in my business name and let me pay $6500 more than I had to. STAY The owner will not call me back. Left numerous messages.

Not good for first time car buyers or anyone honestly, I would not recommend, poor service and will be quick to sell you a lemon 🍋

Alex and his team provides an exception customer experience. We are lucky to have such an operation in our rural market. This is not the first vehicle we have purchased from Art Hossler Auto Plaza, and it will not be the last.

The parts and service department is outstanding. I dont know who the supervisor is but that individual clearly walks the walk and sets a standard far above and beyond. In the years that I have been taking my vehicles there for routine maintenance I have never dealt with anyone (in that department) who was not only polite and professional, but also very friendly and willing to do whatever was needed. From rides to and from other appointments or stores to helping me figure out how to pair my phone with the handsfree app in my vehicles (three separate times). So l guess l should also add that they are patient and tolerant too 😊I try to avoid any negative feedback on reviews because there is no shortage of those and they generally are mostly opinions based on a single imperfect experience. I do feel l have to add that with the exception of the payment office (which we all wish we could avoid visiting) the service department at Art Hossler in Canton, IL is the ONLY department at Art Hossler in Canton, IL that I will most likely ever use. (Besides Mybe their bathroom in a real emergency)

$14000 on a vehicle less than two months later it needs an entire new motor and now I sit with three kids and a job to go to without even a loaner vehicle.

Top notch parts department. Highly recommend. Also bought a Jeep there. Fair price and not high pressure.

I bought a 2019 Jeep Cherokee from Uftring in pekin Illinois in November 19th 2020 I was having trouble with a tire so I went to Arts Dealership to see what you could do when your SERVICE Department found out that I didnt buy My Jeep from you I was Treated like I had the plague!I hope you Dont do that to anyone else!And I hope that the OWNER SEES THIS!! TERESA L NEWLUN

Great job Tyler on our 2016 Suburban LTZ, I would recommend for sure !

Friendly and knowledgeable service

Harry should not be working customer services, he has no idea how to deal with customers.

Awesome service 👍 got our pick up in got the recall completed and got me a head of the time they told me great people friendly home folks will be going back to see them new vehicle time 😀

Always a pleasure to do business with Art Hossler Auto Plaza.

Always easy to deal with. Have bought most of my vehicles from them and always take my vehicles there for service. Very accommodating.

They are always very nice and helpful to me.

I had a good experience with the sales people and I love my automobile the Ford Explorer 2016

Horrible experience! Bought a truck. As Im pulling out of lot the check engine light goes on and I have to leave truck over night....that turns into 9 days! Fast forward four months. I have to get new tires and when the good guys over at Plaza tires remove my Art Hossler tires they find 11 of the lug studs have been cut nearly off. They refused to sell me new tires because of danger. My tires were barely on truck! When I confronted Hosslers and asked them to replace the lug studs they refused and claimed I did this or the guys at Plaza did this and I did not buy the truck like this. Wow! Horrible service! Go elsewhere!!!

Excellent sales staff. Very knowledgeable, the service department is always friendly and work with my schedule. Purchasing a new Ram truck there and price was competitive with larger dealerships

Bought a new car for my daughter here got a really good deal theyre good people go see them

Love this dealership have purchased several vehicles from them and always received amazing customer service!

Very friendly and very helpful

Worked with Alex. He was friendly, knowledgeable, and super easy to make a deal with. Would highly recommend Art Hossler Auto Plaza.

Good care for my van. Pick up service and drop off is nice.

Bought a car....had excellent salesman! Very happy with purchase.

Some what helpful needs more help to fix our private cars out of shop

Took my vehicle in for a small issue & a simple oil change today- And my mind is blown !I dont think that I have EVER experienced such a RUDE & DISMISSIVE TONE from so many employees working for one employer in my life.And of ALL people, it was the service department receptionist/ scheduler jeanie (or something) and Dave the service manager. So the 1st face u see going in and the person she transfers customer calls (with questions or complaints) to both have HORRIBLE people skills and probably the worst customer service etiquette Ive ever experienced. In person AND over the phone!And I shall not leave out the short blonde (curly) haired service department employee that I encountered early this morning. The one that all but tried to beat me to the entrance Door and when I said good morning did not acknowledge me back. Since he did not beat me to the door, he did hold it open for me. I turned back to tell him Thank you and his response was barely even a nod lol! They are rude and totally snub their patrons !OH!Let me not leave out the fact that the cost of an oil change there is $ 44.00 dollars !!

They do a good job.

Good local home town place.

Very nice people and place

Good service and friendly staff. Have bought several of my vehicles from them, including my 2014 tahoe.

Very good

Dont like Art. And dont like his Plaza

I like their customer service.

Friendly staff

Went with a friend to look at used trucks and then to pick up truck he traded for. The salesman was very friendly.

Excellent car buying experience.

Got a car, service was good

Good people very helpful

Great

Friendly and respectful

Great Place

Great experience.

Ok

Good service

Not reliable.