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CubeSmart Self Storage
19451 E 51st St, Broken Arrow, OK 74014, United States
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CubeSmart Self Storage
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Sa
Review №1

Great location. Very clean. They provide carts and dollies which is helpful. Owner lives on site which is great for peace of mind.

Le
Review №2

Have been storing here for a couple months now. Great customer service from both Darlene and Josh. The unit is just the right size. They sell packing and moving supply. And the renters insurance is a decent price. Very clean and friendly facility. I would store here again if needed.

Li
Review №3

Everything was super easy. From reserving a unit to moving in and moving out. It was minimal effort and great service. The unit was clean and ready for use. I much appreciate the cleanliness

J.
Review №4

I had a wonderful experience with this storage place. Nice clean and well kept units. I never had any problems with theft or vandalism. I felt comfortable with my property being in their storage unit. I highly recommend using them. If I ever need to store my property again, I will be using them.

Jo
Review №5

The managers are so polite and helpful. The facilities are clean and safe. Wonderful experience renting a storage unit at this location.

Jo
Review №6

Friendly and clean. So far a good experience. Almost had my storage unit a month so only time will tell. Not too crazy about the fact they force you to buy the insurance which drives the monthly cost up. But its not a terrible idea. Looking into getting my own policy instead of the one they offer. Seems like I could get a better policy then what they force you to get. Just be sure to read the fine print so you know what youre signing.** Update **They just increased my rent 10 percent without a 30 day notice like it says in the lease terms. So with that you get 1 star. Ive tried calling to speak to them about this. But no answer. Better go else where and stay away from this place.

Jo
Review №7

The managers were so helpful. The facilities were clean and safe.

Da
Review №8

The staff was beyond PERFECT. Always so friendly and helpful.

Jo
Review №9

Im actually Shanon Morgan, I havent created an online account. Darlene is amazingly professional and helpful! I lost my paperwork, then lost my code when I got there from Norman on May 1st. Darlene was off duty and saw me come in with the Uhaul trying to call the office. She took the time to help me get in the facility then wrote my code down on a card and brought it to me at my unit while the movers were unloading. I work as a residential apartment manager and no how important customer service is. I cant say enough nice things about Darlene. Shes a amazing and a total gem! Her owners are lucky to have her.

St
Review №10

So easy to set up online and super clean lockers.

Mi
Review №11

The staff at the facility was extremely pleasant and very accommodating.

Mi
Review №12

The manager was so nice and helped us with everything that we needed

Is
Review №13

Renting a storage unit remotely couldn’t be easier.I had a pain free storage rental

Aa
Review №14

Staff is friendly and professional and provided me the experience that I would expect from a storage facility.

Jr
Review №15

Very friendly staff. Courteous and knowledgeable.

ga
Review №16

I have used Cube smart three times. I wouldnt want to have to us another storage place. Shout out to the general manager Darlene at 51st and county line road for being so helpfull and down to earth.

Gr
Review №17

General manager Darlene Breman met me and called me by name when I arrived to sign the contract. The space is clean and has employees on site at all hours. Insurance is required; either homeowners or purchase one of their three policies. If you buy their lock, they will even waive the deductible! If needed, they even sell moving supplies. Its a one-stop shop for your moving needs.

Ma
Review №18

Great customer service & made me feel very comfortable and welcomed!

Ch
Review №19

I am very pleased with the efficiency of their service. Everything was set up easy, clean unit and easy move in. Very pleasant employees.Highly recommend them!!!

we
Review №20

Management who lives up stairs pulled a gun on my family and I when we were trying to move our car from the exit.

Jo
Review №21

Great place to rent storage units. Very clean, lots of options in sizes and comparable prices to all other storage facilities. If your looking for storage options and your in east tulsa or broken arrow I highly recommend cube smart.

Je
Review №22

Quick check in,friendly service,safe and secure place for important property.

Ma
Review №23

Darlene was friendly, professional, and thorough. I feel very comfortable storing and recommending CubeSmart on 51st in Broken Arrow.

Ch
Review №24

Josh is an excellent resource for you! He was helpful, informative, and made sure I was clear on all the ins and outs of my rental space.

Ra
Review №25

Staff helped in so many ways... very impressed!

Ha
Review №26

Manager has wonderful customer service and was available to answer any questions we had. Also a very clean and secure facility.

Ga
Review №27

Just can’t say enough about our experience with our Cube Smart rental. Alan Wilkinson as well as Josh were so very helpful and made our move from New York to Broken Arrow, Ok a very pleasant experience.We are using three units at this time and they have been patient, caring and very informative! I would highly recommend the 51st Cube Smart location to anyone in need of a super clean, well organized and terrific staff. Thank you again to Alan and Josh. 100% 5 star rating from us.

La
Review №28

Easy access and clean

Br
Review №29

Your staff that works Broken Arrow office. Allen W. and Josh M. Make your facility the best. Always willing to answer questions, keep facility well maintained and clean. I’m glad I used this facility.

Ba
Review №30

You all worked with me on the several times I was late paying my bill in the year I had the unit. Your staff was always friendly and made things so easy working with you. The units are clean as is the hallway every time I came.

Sh
Review №31

I had a great experience with Darlene she was very helpful and made sure I understood what i was getting out of the storage unit. Very helpful would recommend to anyone 👍🏾

Ch
Review №32

I came in to rent a unit I was told that they had a special going on for the size unit that I would have liked that it was cheaper. Once I got the unit and all of my stuff put inside a few months my rates go up. I said it hasnt even been 6 months they said that it is up to corporate and even though its not fair theres nothing they can do because corporate raised prices youre not protected from being charged more

Ja
Review №33

I love it here great service and I always leave with a smile on my face! Thank you Darlene!!!

Da
Review №34

This is a good place with good people working there. What I like best are the seriously sturdy doors on the units. The rest of the storage places have the thinnest metal doors made. Thats not good enough for me. To be fair I shopped around and all the people in all the storage places were good people. This one just had those doors.

To
Review №35

Nice clean and friendly but a bit pricey.

su
Review №36

Great customer service. Always helpful!

Li
Review №37

Great storage facilities with pleasant & helpful staff.

Ka
Review №38

It was so easy to just pay for a unit and get the keys all without having to go into the office

An
Review №39

Staff was always so nice and helpful!

Li
Review №40

I had my unit over a year and fell behind, I received a check in the mail and I called, I was tools my unit was sold. I was NEVER notified that they were going to auction my unit, they say they sent me a letter that I did not receive, made numerous phone calls and emails, I received none of those, now all my belongings are gone.

Ma
Review №41

Alan has been phenomenally helpful! He has been as flexible as possible and great with communication. He got me into my unit and all set up with the delivery of my moving crates. He took extra care to make sure my unit was clean and sprayed with bug barrier so I won’t have any trouble while my things are stored here. Beyond happy with this team!

Kr
Review №42

I was moving storage units from a larger to a smaller. I got there around 10 am and started moving. The manager said I had 72 hours to move everything. There was a storm so i left for like 2 hours and came back around 130 to finish up. When I got there the same manager was showing a couple my unit with my stuff in it and they were talking about what they would like to keep. The manager said he forgot that I was still moving. I called corporate and left a voicemail to speak to a district manager yesterday and today. I cannot believe this happened.

Ni
Review №43

Several awful experiences with this company! They broke my windshield and were not “liable” then they screwed up my billing and charged me a late fee afterwards... do not do business with this management!!!

Ap
Review №44

The employee(s) are super nice and helpful. The whole place was clean and convenient.

Br
Review №45

A great place to safely keep a good majority of my possessions! Allen Wilkinson was a joy to do business with. Extremely friendly and incredibly helpful! Really cares for his customers!

Bi
Review №46

Great staff. Clean, secure facility

Ro
Review №47

Great team and overwhelmingly positive customer experience. Youd think you were being catered to by Walt Disney himself.Staff and management go above and beyond to make sure its a great experience and then goes the extra mile to deliver.

DE
Review №48

Great place for storage, the storage units are very clean and well kept. Their prices are great as well. Allen and his staff does a great job!!!

19
Review №49

Well maintained areas and reminders of payment due before late fees applied.

Pr
Review №50

Customer service is amazing. They take care of you and treat your belongings as if it is their own.

ke
Review №51

The gentleman running the office the day I visited (Josh) was great to deal with; he was extremely professional, courteous, and polite. We visited the recently emptied unit I was going to rent and to me it looked fine but he insisted it needed to be cleaned. When I returned an hour later to start using the unit sure enough it had been swept and dusted. Id like to hire this guy! I have to edit this review with bummer news, my unit has been broken into twice in the last few weeks. They dont have any security of any type toward the back units. For a supposed secure storage facility its not very secure. Security cameras are CHEAP, buy them already!!!

Ma
Review №52

Amazing service

Er
Review №53

Very thorough on explanation of procedures and policies, clean and well maintained.

Ka
Review №54

Great facility. Allen Wilkinson is great, helpful and made signing up easy and quick. He keeps the place clean and well cared for. I always enjoy seeing him, and each time I do I receive great customer service!!

Ra
Review №55

Easy to apply for unit. Good price. Clean. Easy access. Secure.

Mi
Review №56

I feel that my belongings are safe and secured very friendly and clean

Ka
Review №57

Kristi & Tiffany was amazing at assisting me with my Penske Rental truck! I’ve had a long day and both ladies completely turned my day around! Thank you so much!!! I will definitely be returning!

Kr
Review №58

Allen has been wonderful throughout our entire time here. He is thoughtful, kind and considerate, and goes the extra mile. You have a great man in Allen! Keep up the good work!

An
Review №59

Mike and Melissa went above and beyond in helping me keep my unit when it was about to be foreclosed on. Its rare these days to find 1 selfless person let alone 2.They both have taken time out of their busy day to give me encouragement and advice when I found myself at one of the lowest points in my life.I could be having a horrible day and then have to stop in the storage to make a payment and by the time I left, I would be filled with hope and joy once again.They seem to really understand and know my struggle even sharing their own stories with me, so I would know Im wasnt alone. They have shown me patience and empathy. They have shown me kindness and I truly believe they are doing Gods work and that he put them in my life for a reason.They are not just the people I pay to store my stuff they are more like family.Thank you Mike and Melissa for everything youve done and continue to do for me. God bless you both

Me
Review №60

I have been here for about 3 plus months and so far so good! The guy who runs it, Mike I believe, is super friendly and nice and he always remembers me and always ask how me and my daughter are doing! I will stay here until I no longer need storage. Good prices on the units and have never had any problems!Update: I have now been here for almost a year and have upgraded my unit and have still had awesome service and no problems at all!

As
Review №61

Love this storage. It’s climate controlled, clean, and the manager (mike) and his wife are absolutely amazing. Very kind, accommodating people. I made the switch from public storage because my storage was broken into there and I’m so glad I switched to this storage facility! Safe!! Highly highly recommend!!!!

Jo
Review №62

Always someone on site to keep things secureNever had issues getting in or outProperty is clean

El
Review №63

Love the customer service you get. Great prices

Al
Review №64

The people at this CubeSmart location were just wonderful. They were really thorough with their explanations and were always accommodating! I would highly recommend them.

De
Review №65

My experience with Cube Storage in Broken Arrow was seamless and pleasant experience.First of all, Cube were having a pricing special. Nowhere I checked could I find a price that came close to Cube!When I contacted Cube by phone, I felt like the man I spoke to was my new best friend! LOL!! He is obviously a people person which certainly enhances his job skills.The young lady who helped me was so friendly, cheerful, and knowledgeable in helping me choose the best size unit for me. She was happy to show me several units on a cold windy day!!I am blessed to have found a well-managed, well-kept, secure, and affordable self-storage place to store my belongings!

Tr
Review №66

Great people, the rent was just to high for us.

Ki
Review №67

As someone who has had their stuff in storage in Houston, Austin, Dallas and Tulsa in the past 2 years alone, I had to write to say what a special staff they have at AAA Storage 51st in Broken Arrow, OK. Unlike the other places, they really make you feel like family. This is especially important given how stressful moving is. Its also a nice facility with lots of security and plenty of space. Climate controlled and outdoor units are both provided. They also have a great deal where you get 1 month free if you pay for 3 months. The best!

Ge
Review №68

Clean and nice. People were always respectful and the units were well maintained.

JR
Review №69

Great job nice and fast... Very friendly customer service and great pricing... Would highly recommend it to any one in need of a good clean storage unit...

Ch
Review №70

Raising rates randomly within a year. Will auction your stuff quickly because youre unit at auction is worth more than your 2 monthly payment plus fees.I have been threatened to auction on my 2nd week of 1st month late fee . Not a friendly place.

Gi
Review №71

It’s quick, convenient, and user friendly.

Ja
Review №72

Allen was very helpful to me and my husband. His customer service was outstanding. If you need a storage building this is the place to rent one. Clean, easy access, variable sizes, great prizes and customer service support.

Jo
Review №73

They went above and beyond to take care of my needs. They made me feel like a valued customer. A+ service!

Pa
Review №74

Always had peace of mind that my belongings were safe and secure

Ci
Review №75

Josh was so very helpful, knowledgeable and had a great personality

Am
Review №76

Very friendly people! The facility is clean and I feel safe having my things stored there.

Ka
Review №77

Cube Smart Broken Arrow office customer service agent is very helpful, knowledgeable and courteous. He always has a smile, and greets you when you enter the office. He is a great representative for the face of Cube Smart.

ce
Review №78

We needed a quick place to store some items close to location we were at. Allen Wilkinson went above and beyond to make this happen! Great location and very clean!!!!!

Es
Review №79

Me and my kids had packed a truck all day. Allan was awesome. He took us to the site, cleaned it and then after about an hour brought us cold water!!!! Life Saver! He was GR8!!!!!

Mi
Review №80

Great place!!!! Mike was always helpful and gave me excellent customer service. I will use them again if I ever need more storage.

Sc
Review №81

Very helpful and fast rental.

ER
Review №82

Allen Wilkinson was great to work with, very professional and helpful.The facility was clean and security seemed to be very good.

AU
Review №83

Very good service and very friendly

Ni
Review №84

Allen is the most helpful manager ever he is always so polite and takes care of my concerns right away! Give that man a bonus he certainly deserves it!

Sh
Review №85

Very helpful Staff.

Al
Review №86

Have a friend using a storage unit here, a place is clean and well lit

Ka
Review №87

That place is clean, climate controlled, and professional friendly staff

GW
Review №88

Great place for self storage. Great rates as well. Friendly staff and clean units.

Pe
Review №89

My friend needed to store a houseful of furniture in between moves. Since I helped frequently with going in and out of her storage unit, I was impressed with how helpful the owners of this storage facility were. They will be on my list if I ever need similar services.

Mi
Review №90

AAA Storage is a great place to meet your inside and outside storage needs. The owners and staff are very friendly! I really like the online bill pay and advance email reminders. I would highly recommend this business.

Ni
Review №91

This company is absolutely horrible. I will never rent a storage unit from them again. Terrible customer service at the location that I rent from which is 51st and 193rd. They expect me to pay for an entire month of storage space that I have clearly said I will not be using and they say this company has a policy where they do not pro rate anything. As a whole I am very disappointed with my experience and I will never again use this company! I will be letting all my friends and family know about this experience and I am sure they will be taking their business else where.

Ad
Review №92

Allen was great getting me set up with a storage unit at this facility and he was very polite and accommodating.

Sa
Review №93

Nice and friendly Godblessyou

Da
Review №94

The office was very informative and helpful!

Tr
Review №95

We are moving from Texas and brought a load to store at Cube Smart. From the moment we booked on line until we pulled away with an empty truck we were 100% satisfied with the wonderful Cistomrt Service to the Very nice and clean facility.

Do
Review №96

Excellent customer service, always clean and secure. They give me a courtesy call if I forget to pay my rent. Highly recommend

B.
Review №97

I left out an object and the location stored it for a week till I could come back and get it.

DA
Review №98

Allen Wilkinson the manager was very professional and showed me all the options available. Kept his word on all the agreements and getting our storage ready as promised. Thank you again Allen.

Jo
Review №99

Shelly Roark was super nice and greets you with a smile and very pleasant she was very professional and knowledgeable . would most definitely do bussiness with her again

Mo
Review №100

Mike and his wife are wonderful people. They really go out of there way to help.A true God send!

Information
24 Photos
100 Comments
4.5 Rating
  • Address:19451 E 51st St, Broken Arrow, OK 74014, United States
  • Site:https://www.cubesmart.com/oklahoma-self-storage/broken-arrow-self-storage/3821.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 918-355-2436
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving and storage service
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:11AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
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