Was able to get answers needed for hiw much coverage verizon has with its network.

Appreciated that they attempted to help us change phones, however, due to phone issue they were not able to do it. What I liked even more is that they addressed each person as they arrived to see if it was a quick fix or direct them where needed. Definitely a change from how the north Bismarck Verizon store does it. I waited 20 minutes at North store last week just to buy an accessory which took about 3 minutes. Will definitely go to this store on South 3rd before ever going to North store again.

My parents brought a new phone in to Verizon and were waited on by Sean. If I could give negative 30 stars, I sure would. He was incredibly rude to them and incredibly unprofessional to them. Is this how Verizon treats all state employees?

Stopped on a lunch break to get a new phone, was told they only do appointments due to staffing. I get it, but there were no customers in the store at the time. I could “try the north store, or just order online.” I told the employee I had questions and he said “you can just call customer service.” Super unhelpful. Sat in the parking lot trying to figure out my questions and order via the website, but finally gave up after 20 minutes. Maybe one person entered the store during that time.

Went in to pay my phone bill today and I cannot wear a mask. And was sent out the door and told I’m only allowed to pay over the phone or with a card. This will be the last plan I hold with Verizon what’s my plan is expired I’m leaving Verizon Completely

The gentleman was welcoming and ready to help, even though he personally wasnt able to, he told us where to go and our issue was resolved. Great service.

I just walked out of here very frustrated. I generally try not to say negative things but this place is so frustrating every time I go, it makes me want to switch carriers. If I didnt have a need, I wouldnt have gone due to past experiences. They service .75 customers per hour... Its hard to watch and then get skipped in the queue of people being helped.I feel bad for posting this, but I definitely wont be back. Argh.

I went to this store as its closest to home. I got skipped in queue and waited over an hour for service. I was in for an upgrade promo. I was rushed through every step and he never tried to up sell me anything else such as a screen protector, case, or aux adapter(new necessity for me). They do not handle old phones in store so I was told I would need to ship it out (thankfully they have prepaid packaging), but they did not send the shipping label with me so I had to return the next day to get it. While I was on the north end of town I stopped at a BeMobile Verizon store and got wonderful service as well as apologies for the 3rd street store. They unfortunately dont work together and they were unable to get the shipping label but took a moment to sit down and make sure I had everything I wanted for my new phone. Next time Ill waste the gas to go to a different store.

Yet again disappointed with this store on 3rd street. Its 10:40am and they are closed, supposed to be open at 10am and theres no sign saying why they arent open.

I pay $16-$18 per month for insurance. Phone screen cracked and digitizer bad..quoted $199 from Verzion with insurance. $199 deductible they say.Same exact price to get repaired at independent repair business in town.Very poorcustomer service and report.Cell phone carrier seems like they do not like to do business over the phone.Had question on bill, told cost me $7 to talk to support..if I could state my real thoughts on Verizion..oh boy.. The company is too big for their own good.Update:I decided to switch carriers, it took version over 3 hours on the phone to transfer my number.I had all info at hand when I called along with number transfer pin.Either to frustrate me or way of keeping customers in my opinion.And to this day have never received my pin in the mail from Verizon I requested weeks ago because they do not give over the phone or give method for resetting pin.

The people who helped me at Verizon were wonderful. They explained things well. They were patient and very knowledgeable. I would not only go back but would recommend them and the work they do.

I am so unhappy with my experience here today. I live an hour north of Bismarck and came to upgrade my device and add my boyfriend to my plan. However, they are only seeing people based on appointment only. We wasted time and gas to drive down here. I understand that people need to wear masks(I am a nurse), but this store is plenty big enough to social distance. I am very unhappy with this experience! Verizon your being ridiculous! I may just leave this provider all together!

I also went to purchase a new phone..Guy was rude and said they only kept one phone in stock so didnt have any to show me if I didnt want that exact phone..Had a problem with a bill also..had to discuss on the side walk..went to Be Mobile by Wendys drive in..Got wonderful service, pleasant people and was in store..never going to the Verizon main store again

Absolutely horrible experiences every time I have to go in this store. They are rude, unhelpful, and make you feel as though you are inconveniencing them to be there asking questions about phones. They have refused to transfer my data on occasion, saying I had to figure it out myself, I was also told by one rep it was a liability for them to install a screen protector, then told by another that they do it all the time, and that they preferred it that way? Complete contradiction. I do not reccomend this store, for the amount of money I spend on my Verizon services, youd think they would offer a little hospitality. Id give them zero stars if there was an option.

Absolutely horrible customer service. If you have a problem with your phone beyond a factory reset they cant help you. Having a store here serves no purpose. Verizon can do everything over the phone that this store can do in person. Either way youll be waiting for over ten minutes for service.

Went to add a line for my daughter and Seth was awesome! Very much reccomend him! He was very helpful and explained everything i asked about. The whole thing went smooth and stress free. Great experiences like this is why i always go to this store.👍👍

Thank you so much Karlo for helping me with my phone issues. Your awesome. I appreciate your courteousness, and helpfulness, and awesome people skills. Thank you!

Incredibly helpful staff. I request Stacey whenever I go in, he always has useful information and is very patient. Ive never had a bad experience here. They have precautions due to Covid but it is not the employees fault.

I was there to buy a new note phone it was a very expensive and Ive saved for this for awhile and when I was there they made me feeling Dirt! Like he wouldnt even let me look at it.. i was very 😡.. i will never go back to this store.. i went one other time and there customer service is poor! Rude! Not happy and no you cant win my business back I was a customer for 10 plus years.. and I can see Im not the only one complaining! Corporate will be notified on this! Shocked I love my service but your store made me switch..

The workers are the best, very friendly and always willing to go the extra mile to fullfil a persons needs.

Need more help

Sales rep had to talk with us outside. Seemed knowledgeable, but we didnt get much time to try the phones.

Worst customer service ever. Called to ask a few simple generic questions that can be answered over the phone. Only to have the employee be rude, treat me as if I were dumb. Tell me that I can’t asked anything over the phone and need to come in the store. I had to ask him the same questions multiple times, once he finally answered, I started to thank him before moving on to my next question, and he hung up on me. The store then refused to answer my phone calls for a full fifteen minutes. To which another employee finally answers. I tell him that I need to speak with his supervisor, and it seems as though he is not taking me seriously even after I tell him what had happened. I ask him to make sure the employees have a talk about customer service and he said “well I don’t know which one it is, there is three of us here” he did take my name and number. But I believe I will not get a call back from the manager due to the disrespect of the men working today.I do not see myself going to this store any further for any help. And am contemplating on switching phone companies to a nicer, less expensive service that actually values their customers

Unfriendly staff, tries to upsell unsuspecting customers. Wait time is crazy long.

Stopped at Verizon and had to wait approximately 3 1/2 hours to inquire about getting phone repaired as like many people do, had insurance on the phone. And like most people who get phones thru Verizon, was never told how worthless the insurance actually is. The so-called insurance is no longer as you seem to be paying for a worthless insurance that appears to be nothing more than legalized theft because of the varying cost of deductibles. Therefore, it is my humble opinion that this insurance is absolutely worthless and a waste and the taking of the consumers hard earned dollars.I have also given Verizon a one(1) star rating as their services have been the absolute worst of any Verizon store Ive been to since I purchased this phone from this Verizon Corporation Store in Bismarck, ND. I do believe that I will be moving to a different cellular phone company shortly; and I never had any problems with Verizon prior to the purchase of this phone.Be seeing you Verizon and your worthless insurance soon! It had been formerly a pleasure doing business with you, but no more.

Our experience today at this Verizon store was terrible. We were met at the door by an employee asking what we needed. This was after standing in line and watching two other customers being sent away without being helped. The gentleman was very upset. We had purchased a new iphone on-line and needed data transferred from an old phone. We were told to go to Best Buy, due to the fact that we were not critical customers. From now on, we will be making all purchases from Best Buy.

The customer service representative that helped me, I got the feeling he thought I didnt know about cellphones. I could hardly understand his English, I saw him check his text messages like three times while he was trying to help me. Then he really didnt help me with my issue. It was as if he was just there to, I dont know really what he was there for. Just didnt feel like a very welcoming Verizon store. Much unlike other stores Ive been to in other states. I really really hope there is a change in the way youre treated here. Even wearing a veterans hat, he seemed to want to get me into a new phone rather than help me with mine. Not happy at all with this place....

I have been to this store a few time and each time there very short and very rude.. I have a contract account and I upgrade once a year most of the time and have been a customer for years.. This store is by far the worst store Ive ever been to and today I walked out after they asked why do I want the note 20 ultra or even why would I want to look at it.. there other stores in town my advice is to not go here.. im shocked at how piss pore there service is and how they treat customers..

HORRIBLE customer service. Obviously with COVID stores are taking precautions, but one of the ladies literally was chasing people out like a guard dog saying that even if you made an appointment you couldn’t go in because appointments are only for if you’re phone is broken even though it doesn’t say that anywhere. They don’t have phones on display, which is fine because I already know what I want, but they literally wouldn’t even let me buy it! I had to leave and make an appointment for a couple days from now so they could bring it out to my car. Then she told me to go buy my phone at the Kirkwood Mall Verizon and they aren’t even open. GO TO BEST BUY. They will let you look at the phones and you don’t need to make an appointment days in advance to buy it. Verizon clearly doesn’t want your business so go to BEST BUY where they care about customers and sales.

The store has ZERO INFO on the phones. What are they????? How much are they???? I’m writing this review as I’ve been waiting for 30 mins to get help. GO BACK TO THE LINE SYSTEM. What is this “we will take your name and call you”. NOT WORKING. There’s no pressure on employees. Each one thinks “oh I can take my time with this customer because my coworkers will get the next 5 people in line instead of me” having a line puts pressure on the employee. Get back to it.I’m with at&t now and I’m so thankful I didn’t switch like I’ve been wanting to.

If you werent a chick, dude wouldnt check you in. Waited over 30 minutes to even get someone to say hi. Never had such a bad experience. Normally they are great

Its pretty bad when you call the store to get simple help and the call gets redirected to a call center in India. Thats not customer service in my book.

Very bad service !! This establishment does not have that important word as professionalism the importance of a job there is no requirement to work there .. (Opinion) Managers should make an in-depth analysis of their employees starting with the manager ... Thanks to My bad experience is just waiting for the contract to end ... to find a better company

Outstanding customer service and a very large selection of products Ive ever seen in a Verizon Store. Easily the best Verizon store in the State! If you ever do visit, expect a 15 minute wait or so, but only for two reasons: the staff here takes the time to listen to your needs and the store is very popular.

I love this place! Very knowledgeable staff, very friendly & helpful. Almost no wait time on a busy afternoon & the guy was able to solve my question in less than 5 minutes. (I had previously gone to Best Buy with the same question & all the guy there wanted to do was set up a 30 minute appointment that I had to pay for in order to figure out my question.) Also, people with a business account get a pretty good discount on all accessories so its worth it to shop here as well as having a really good selection of everything. Well done, guys, well done! 🙂

Employees act like working at the Verizon makes them better than anyone else. I’ve been in here a couple times and I would highly suggest skipping them and going to Best Buy for the same services.

This store is always packed full of people but the employees are all pretty awesome. Its a busy place but the staff is still attentive. Even with a wait for one tiny thing i dont mind, they do their jobs well.

I bought a iphone 11 pro max here at retail price. The manager and the sales rep. Both told me that if I paid for the phone at retail that it would be unlocked the next day. They said it would have a International lock for 60 days. I specially asked if I would be able to use Verizon and At&t together after. I bought the phone. Well unfortunately I was misinformed. I will up the rating if I would get my 50$ that was took from me from my restocking fee. Since I was misinformed about the unlocking of my phone that I paid full price for.

Scott was a great help and very friendly, will definitely come back to buy from him again.

Do not go here... I showed up with an internally broken iPhone I found out and for my troubles the guy offers to hook me up with a sweet deal. A hum for $30 instead of $230. I straight up ask the guy if it’s only $30 bucks and he says yes. Come home to find a $50 service charge and an extra $10 a month on my bill. Think you should let a guy know what something cost. Go in and get a refund and everyone just acts like it not a big deal and it’s how things go there. Don’t trust this place. Go up to state st or the mall. Much better honest service.

Hate not being able to go in the store to do what you came went there to do.

I recently moved back from Washington and had to switch from Sprint. The best option was obviously Verizon. I went into this store and was greeted immediately. As usual they were very busy. Although the place was packed their customer service was GREAT! I had my wife ended up losing her phone shortly after, so we got a new one through Assurion. I needed help activating it, so again I went in. Again they were swamped with customers. It just happened to be the launch of the Galaxy 6. Still they greeted me promptly and handled my issue in minutes. I am very happy with their service and will continue to go back there.

Awesome place! Ive been with Verizon for years and decided to get my own plan. Our rep sat down with me and made sure I understood all the fees and everything that I would incur and got me set up with a phone for HALF the price that the other place was offering. And instead of the half hour wait I had across town there were like 5 employees waiting to help and they, obviously, had much more fun at their jobs than the BeMobile crew.

We have received quality customer service from a rep before, but have also received awful service! the rep today tried to send me out without assisting with reordering my phone, to assist with the warranty, and it literally took him less than two minutes when I pushed for him to do it. When I tried to call after my experience to speak with a manager, I could not get anyone on the phone from the store! I was calling a phone store and could not get a hold of anyone after several attempts! Not at all impressed.

Im giving this a one star because a no star isnt available.I was needing assistance with my tablet. I had been reading my emails and deleting as I was going. Suddenly nothing. A message came across saying, getting messages. This was on the afternoon of Wednesday September 18th.Thursday morning, the 19th, comes and the same message. So I figured I needed to go into the store for assistance.Ive always been going to the Verizon store on 3rd Street by Kirkwood Mall and Ive ALWAYS have had good customer service. But NOT on Thursday September 19th!Upon entering the store a young lady approached me. She asked me what I was there for. I proceeded to tell her and she told me to stop talking! She said, you can stop talking and telling me whats wrong since youll be repeating it to someone else. I just want your first name. She suggested I change my password and then said, but we cant help you with that, we dont do that with Google. I was really upset.I did stop talking and told her Id wait. My wait wasnt very long when a gentleman approached me. Id had this person before and wasnt real impressed with him from before.I stated what my issue was and he tells me that the button on my tablet is broke and he cant do anything. He suggested I call Assurian (not sure of spelling) and see if I could get it replaced. He did provide a phone number. BUT he went on to say if I wanted to get it fixed I could take it to Best Buy, whod charge a lot or a place called Epic Technologies.I left feeling really upset.I drove to Epic Technologies and that was the best thing I EVER did.There was a young lady who helped me first and then asked the gentleman there to take a look at my tablet. I proceeded to tell him what was happening. After a few minutes he says, your tablet button isnt broken, and showed me one that actually was. He problem solved a few things and finally came to the conclusion that I just needed to have my tablet updated and set back to the factory setting. I told him to go ahead since I didnt have anything on it that we in dire need to keep.During the hour I was there the gentleman waited on a couple of people.When everything was done, I asked him how much I needed to pay him.He says, NOTHING! He went on to say that he was visiting more than anything. I was totally stunned. I MADE him at least take $20.00, I told him I WILL NEVER go back to Verizon unless it really is something that he couldnt do. But I will go to Epic Technologies, ALWAYS. So VERY disappointed in Verizon.

Wow? Ive never been able to call them. They do not answer the phone, NEVER! Going into the store, service is not much to brag about either. In my opinion, the only reason it is able to stay in business is because its the only Verizon store in Bismarck. So sad :-(

Really wish i could give it less then 1 star. Waited 15 mins for help not thar that big of a deal but then doesnt help up input any information. Once i was done waited another 50 mins for him to help 4 other people for them to close up for the night and not helping us with 2 new phones and upgrading the data plains.

Took what I wanted and got me into something that will work

Scott is one of the best customer service people ever dealt with. Cheers!

Very fast and curtious help.

Absolutely nothing but bad service, if I could give 0 stars I would. This place will tell you any lie to keep you under contract so you have to keep coming back to there crap store. Got a phone and the guy would not let me pay for it all outright but he said I could make payments so I did that, then went to make a payment the other day and was told that you can not make a payment straight to a device, even though a rep had me go to the machine to insert cash stating that it was going on my device 2days before, I brought that up and they said the had no record of the transaction so pretty much saying I was just out that money and they didnt really seam to care, then they told me to do the one thing the guy that sold me the phone said I cant do and just pay for the device in one payment. So needless to say this Verizon SUCKS the employees and management are just all SCAMMERS.

Great customer service and very knowledgeable staff.

Bought an order online. Had an option to pick up in store. It worked very well. Staff was friendly. Notifications were prompt. And it saved time.

Verizon is not special, but it was good I personally didnt go in but my friend did. But their comment on the store is at most 4 star if not 3.5

Staff was helpful, price was a little high

A lot of accessories and fun staff. Helped my dad getting used to a smart phone.

Best customer service but to expensive for me

Number doesnt connect you to the store. Salesman forgot to give the simcard slip, had to drive all the way back down there becasue we couldnt call.

I stood waiting for 15 + minutes just to pay a bill which takes 5 minutes because they only had two employees out helping people. And it wasnt busy. Not very good custoner service.

Awful customer service. This store has never been able to help me or my husband with questions about our phones or anything else. Their answer to everything is to have you look online or their response when you call them out on it is that they are just trying to do their job. Lazy, unprofessional and horrible customer service. To think that Ive been with Verizon since 2002 and have never had so many issues with one store. Ive lived in many places but this is by far the worse Verizon store Ive had the displeasure to know.

Absolutely rediculous phone answering service. After 10 minutes of dumb recordings I still didnt get to speak to a person. Look at ALL of these terrible reviews...

Excellent service.very helpful and informative thanks

Good place! Friendly people! Good experience.

Overall amazing support. Everyone was friendly and helpful especially regarding account issues I was having

I was very unimpressed with the customer service at this store. I switched from an iPhone 6 to a Google Pixel because of battery issues. An employee at Be Mobile activated my Pixel without turning off iMessage. Any of my contacts who had an iPhone was unable to see that iMessage no longer worked with my number and I wouldnt receive their texts. They were not notified that my texts were not being received either. I went to the Verizon store and instead of researching the issue, I heard the excuse, Well I dont know iPhones or that it was my contacts fault that the messages werent sending. My issue never was resolved and an employee destroyed my old Sim card without permission. They tried to blame the problem on me or on my contacts instead of proactively trying to help me research or resolve the problem.

They REFUSE to answer the phone. I have had to call this number about 50+ times to get them to answer on 2 occasions over the last week.No excuse for this kind of service.One of the times I attempted a call, I was driving around town working and after 15 attempts at calling and no answer I went into the store to find 2 guys standing around doing nothing with their little tablets, 3 different people behind counters helping just 2 customers in the store!To heck with this place...Verizon needs to close this worthless store down!

Horrible customer service

I gave two stars instead of one simply because the store itself was pretty cool inside and it was clean, other than that the experience was pretty terrible. I went to see if I could switch my prepaid plan and phone over to a postpaid and also to add my wife to the plan from another account. We waited 1 hour to speak to one of the employees, which is fine because they told us this would be the case upfront, but from the moment we started talking with an employee we were being rushed and pushed. We were told that “there is like a 99% chance you won’t be able to switch your prepaid phone over to postpaid”. First off, how do you not know that, second the box on the phone says yes you can. Then in regards to adding my wife, he just gave us a Verizon contact card and told us to call corporate because he couldn’t do it since the account owner wasn’t present (although my wife is an authorized user). My wife and I were talking about what options we had and then the guy said “hey I have like 18 other people in line here so you need to make a decision now”, so we left, after 5 minutes from the start of our conversation with the employee, so it’s not like we wasted a ton of his time. Well fast forward two days and I was able to get my phone switched over no problem via Verizon online and my wife was able to switch her account over no problem and we bought a phone from Bestbuy which was $50 cheaper than Verizon’s options. So in conclusion, I feel like some of the employees either don’t care about their job and/or aren’t up to date with their own products and services

Had a long wait. Never seems to be enough people working.

Best service, for cell phones and tablets

Always good.

Worst customer service experience I could ask for. Dont join Verizon. If I could give it negative stars, I would. I have filed a complaint with the BBB

Every time my family and I go to this location, they tell us different things than the time before and are rude. We have been promised a rebate and/or gift card for our troubles multiple times and have yet to receive it after over 6 months of service with them. Horribly frustrating and not worth it.

It appears the management has changed hands at this verizon i was there last week there is a heavyset guy now managing and hes doing a great job the employees are friendly happy to help and willing to set things straight verizon sent me the wrong phone when i ordered via the phone and they refused to fix it over the phone i went into the store they fixed it waived the restocking fee, and as the promo in my region was to wave activation fees they did that also. On top of all this they handled all my other needs without hesitation and they were knowledgeable about it. If you call during busy hours you will not get through but thats like any other place i sapose call during off hours you get through no problem.

Severe lack of customer service and support. Find another service provider

Worst Verizon store EVER!!!!!!!!!!! You can never call and get thru to them. Their phone number 222-8687 always takes you to an automated system that disconnects you. Service reps in the store are ignorant and uninformed. If you have questions go to the north verizon store the people there are super helpful and friendly.

Good and knowledgeable staff

Can never get help at any of their stores..

Took over four hours to get a new phone due to terrible customer service. Wasted entire Sunday in this store doing nothing.

Friendly staff but couldnt help us told me had to do it online.After a 20 minutes of waiting

There used to be a red bearded stallion who worked there, could fix anything, but he isnt there any more and I feel like its just gone down hill.

Poor customer service and I have been a customer for a long time,

Great service and very helpful.

Long waits. Staff overly aggressive in trying to sell.

I just called 6 times and didnt even get one answer.

What a joke drove 100 miles for nothing could not help called Verizon will have a new phone in 2 days trent is a lazy clown

Friendly service

Great service

Great customer service

Excellent

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