Buying a car at a dealership is never a completely wonderful time. So Im rating this business in comparison to other dealer experiences. With some online homework on the current inventory of cars, we went in to walk through the lot and look at several possible cross overs. The salesman left us alone so we could go through each vehicle at our own pace. When we had our candidate, we took our test drive without the salesman. The car details were efficiently detailed, the trade in value of our car was typical and the financing straightforward. The final paperwork took a while to complete. Apparently it takes over 3 hours to buy a car from any dealer. The hands.off, no haggle arrangement just made the entire process much less stressful.

Best car shopping experience we have ever had! I rarely leave reviews but these guys deserve a shout out. Eric helped us from start to finish. Zero pressure, completely transparent the entire time and friendly. I will buy all my cars here in the future. Thanks CarMax!

The experience was great overall. I filled out the info on the valuation process that gave me the value. I then set the appointment.The day of my appointment, I was expecting them to “find” something that would prompt a lower value. To my surprise, they tested the car and honored the original value.My only complaint would be the time involved. It took about 40 minutes for them to test the car. Then another 45 minutes to process the paperwork. It would have been good to know that ahead of coming in. I wasn’t thinking it would take that long initially.But overall, I’d do it again, and really like the CarMax model!

This was my first time being apart of the car buying process and everyone at this location was wonderful and friendly. They were very patient and knowledgeable and my salesperson, Capri, was completely fabulous.I would recommend this place in a heartbeat based on my personal experience

Buying a car here was easy. I have two gripes that are minor: the interior of the car was muddy and someone screwed in the CarMax paper license plate off-center directly into the front bumper.The license plate could have been the previous owner or the dealership where they purchased the car (2020 car so only one previous owner) so I wont give CarMax all the blame there but the muddy kick panels and interior was definitely on them.Overall fair price, easy experience, and I wouldnt hesitate to send my relatives here.

Its been mostly a great experience. Kai was fantastic. Outside financing complicated things a bit. A way better buying experience than any other Ive done!

Great experience, they offered me WAY more on my trade in than the other dealerships I was looking at. Got a great deal and my salesperson Casey was super friendly and helpful. Love my new car so much!

I was completely impressed with our CarMax experience. I ordered the car I wanted, had it shipped and got pre-approved quickly. The inventory was amazing...especially with the used car market right now. We have seen so many bare car lots. The process of buying the car was so smooth. I came in pre-approved and flew through the purchasing process. It was the most seamless and easiest car buying experience I have ever had. I plan on using CarMax for all my future car purchases.

I found a car online I wanted to test drive. It was easy to schedule that online, as well. I met with Casey for my appointment. He was great: friendly, flexible, and transparent. I loved the car and purchased it a few days later. The purchasing part was fast and easy. CarMax has things so streamlined it makes the customer experience very positive. I’d highly recommend CarMax and will purchase with them again, in the future.

I requested an online offer to sell my car to CarMax in the afternoon and made an appointment to redeem the offer for the same night. We showed up for the inspection and paperwork and walked out with a check for the full online offer amount within 1 hour. The process was seamless, the people I interacted with were great, and the offer we received was favorable compared to trading in at a dealership.

They were pretty great! Didnt wait to long and no haggling which was wonderful. And now my son is a proud new owner of this beautiful 2013 Dodge avenger! Thank you Jerry for your help 🙂

Excellent experience! Sold my car at a fair price with great customer service!

CarMax Beaverton couldnt have been a better experience. Everyone was extremely friendly, helpful and worked quickly to make everything happen. Ive already told multiple people about how pleasant my experience was. Highly recommend!

Hands down the best car selling experience I’ve ever had. Raymond, my awesome salesperson helped me through most of the process. He is reliable, honest, and communicative! And he advocated for me when I got there a little late and needed to sell my car that night!! Jessie helped me w paperwork and she is rad and knowledgeable. The 2nd appraiser was gracious enough to re-appraise my car at 830pm, 30 min before closing. They offered me a fair price, unlike many other dealerships.They really cared! Excellent customer service. I leave a happy customer for the first time from a car dealership. Give these people a raise and future customers, I give the dealership 5 stars all around. Thank you Carmax Beaverton!

The process was so easy. We worked with Casey and he went above and beyond to make sure we had a good experience and got the car we wanted. The process was smooth and quick. They are upfront about everything and never pushed us to buy from them which I appreciated. Overall, so glad we went with CarMax!

Great experience with selling car. I had online quote, so on arrival Carmax explained the next steps and wait time for each step.

I did not purchase a car here but had a great experience. April was very helpful. I requested a vehicle be held so I could come in for a test drive. When I came in for the test drive I was greeted by a front desk member. Told that a sales person (April) would be notified I was here and the location of the vehicle I was interested in so I could go look at it. I was viewing the vehicle when April showed up several minutes later, and she greeted me showed me around the car a bit. I then requested a test drive of the vehicle. On the test drive I found I really liked this vehicle.My first thought was to go home and sleep on the decision. They said they would hold the vehicle overnight (a service they provide).I decided to make another appointment the same night and decided to come back later with my girlfriend. At the 2nd test drive I had decided I was interested in the vehicle. It had everything I was looking for.I set up an appointment with April for the following day. When I showed up they appraised my trade in for top dollar and allowed me to go look the car over once more as they were apprasing my vehicle and getting paperwork prepared.While looking the vehicle over again I found some issues with the vehicle and no longer felt comfortable in my purchase. I then spent the next 3-4 hours with April trying to help me find something on the lot that I could enjoy and had the features I was looking for. Unfortunately we werent able to find anything else I was happy with and had the features I was looking for.Though I did not end up purchasing from Carmax or April I did have an amazing experience that was even more positive than the experience buying my new vehicle at a franchise dealership.Overall I would highly recommend April for her great service, understanding, and effort!

Most pleasant car buying experience ever! I would highly recommend. Great sales associate and good business team!

Quick. Easy. Professional. Awesome choices of quality vehicles with NO PRESSURE! Best car buying experience we have ever had. We will be back.

Rodney did a great job. Showed us around the lot. Tried to find us the best deal. We plan on going back and hopefully see him again!

I normally hate the process of purchasing a car. That is until, I shopped at CarMax. I worked with one person over a couple of days as I made my decision. I was able to research on my own and with my person. I gave a set of requirements and he found several options for me to look at. I enjoyed the time allowed for me to reach my decision. That is why I love my car with no guilt or regret.

Fast friendly great price - received more than i paid for it when brand new after driving it for a year

Awesome experience. Extremely fast, simple and efficient purchase.

The whole buying process was so simple, especially for someone (me) who’s never had this experience. Steven S. was very helpful and direct, and I felt like I could trust him completely.

The initial buy of my car was fine. My car has now completely died twice, we could maybe fit you in in 2 weeks very poor follow up for service...be forewarned.

Great way to trade in and buy a car. Pleasant, informative, everything went smooth. I would have liked more for my trade in of course but I had done my research and pretty much knew what to expect. The price on the new car was very fair. They constantly were making sure that all of our questions were answered and that all of our concerns were addressed. The process did take several hours but you have to expect that with all the moving parts. Will definitely buy through CarMax again.

Ask for Clayton smith excellent sales consultant and will help every step of the way!!!!! Very respectful and honest!!!! Come see him today and get your new car.

While the people were very friendly, they really didnt know much about the cars they were selling. Salesman gave me card for person who would get the missing navigation installed. That person said it would take 1-2 days to get the parts - I called him a week later to learn they didnt find the part and I should go to Toyota dealer. Toyota dealer told me that car didnt come with a navigation app. Recently I received a refund check for various registration costs. Their business office didnt answer phone and didnt return message. Finally called after 5 days (including weekend) and got passed around to several people, last one told me to go to the business office - which I did. It only took 2 people there to decide I dont have to go to DMV for registration. Conclusion: friendly but not very well informed.

Selling my car was made so easy, I wasnt prepared! In and out under 30 minutes. Flawless execution honoring written offer, navigating through paperwork, and they even called/paid for my ride home! Customer for life!!

Fast overall transaction, but not as fast as promised but it was a Saturday and it was busy. Got a price better than the other bids from three different services, and a local car guy. Efficient system, professional - the only way to sell a car. No hassles nor worries about whether a check will clear and only one test drive to evaluate the sale.

The process, after setting up the appointment, was finished within two hours. CarMax was timely, efficient, and explained next steps throughout the process. I would definitely go to CarMax again.

My daughter bought a car today Im so proud of her. She was in there 1.5 hours and walked out with keys to a great car. She did her homework beforehand by getting pre-approved and picking out her car ahead of time. We test drive it and she loves it. It has been a great car buying experience

This was a great experience, I did an online quote to sell my vehicle that only took a few minutes. I made an appointment to finish the process at 10 am the next day. I arrived 20 min early but it was not a problem. The appraisal took 20 min and I got the final quote for my car. After that all of the paper work was taken care of and all I had to do was sign. The entire process took just under an hour. If buy a car is anywhere near the same I dont see why you would go anywhere else. I am extremely happy with the level of customer service that was provided. I have told everyone that I can about the amazing service I received and recommend they go through CarMax to sell any car in the future.

We were referred to you by friends who had also used your services. We were so pleasantly surprised at how easy the experience was. And how professional and yet friendly the whole atmosphere was at the Beaverton CARMAX. There was zero pressure and it didn’t feel like what you feel when you go to other car dealerships. It really was a fantastic Experience. Thank you

I went in to get an oil change yesterday and they (as usual) did an amazing job! Theyre very kind and quick and the office is super CLEAN!! I just bought my car here about a year ago but when Its time to trade it in, I will DEFINITELY be going back here!!

Was great and fast. Thanks

Thought it was a great experience! Very friendly staff, fit me right in and closed the deal. I recommend checking them out

Probably the easiest vehicle transaction I’ve ever done. I went in for an appraisal, and got my offer after only 30 minutes. I was pleasantly surprised with what they were offering, and shocked it was above Kelly blue book values. I had to wait for my lessor to give the payoff amount, so I had to return the next day. But when I came back to sell it, it was only another 30 minutes before I left with a check in my hand. Very easy and very happy!

My experience was fantastic. I did my research prior to visiting and was met with exactly what I expected. The associate that assisted me helped guide me towards a fair package with great perks.

This was a great car buying experience except for one thing. They didn’t tell me I needed collision insurance on my car in order to test drive theirs for 24 hours. I had been dropped off by the time I found out, so had to take a Lyft home. Also, the website says they’ll deliver the car to you, however that’s not true in Oregon.Everything else was great, though, and they were very helpful. I liked the no haggle aspect, the 24 hour test drive, the 30 day return policy, and the big yellow bow!

Before I even stepped into my local Carmax I already made sure I prequalified for the vehicle that I wanted, I already knew the estimated value of the vehicle I was trading in, and the 90 day post-purchase warranty really came in for me as the car did need additional work-up post purchase. All of the post-purchase mechanical work was covered 100% by the warranty and the vehicle is in tip-top shape. I could not be happier.

Great way ro sale a car. Fair price. In and out in less than an hour. Friendly helpful staff.

I bought my first new car in 16 years and April at the Beaverton location was great to work with. She was very helpful, easy to talk to and very upbeat and friendly. All the staff were very pleasant and made the whole process easy to understand and hassle free. I would recommend using them to any friends or family.

Everything went swimmingly. As effortless as purchasing a car can be. April, who managed the process, did an excellent job, and Im a hard grader. Id no previous experience with CarMax, but the entire operation was most impressive. A month ago I purchased a 2013 VW Turbo Beetle with only 9K miles. Very happy with my new old car.

When you walk into any car dealership you expect to be pretty much attacked by sales people trying to get you into a car. But at Carmax they are there for you, to make sure you get the right car. I would definitely recommend them to anyone. It was the best sales experience!

By the far the most efficient and pleasant car purchasing experience I have ever had...and I have made purchases from many local, noteworthy dealerships in my life. Rafael Policar is a fabulous sales team member to work with ~ patient and accommodating. I appreciate the no pressure atmosphere. Every member of the Beaverton CarMax team I came in contact with were friendly and professional. Thank you again Rafi (and Carmax)!

It was very straight forward and easy. I had gotten an offer online. I made an appointment but it seemed like you could also just walk-in. They spent 30-40 min inspecting car and confirming the original offer. Ended up offering more than my online offer which was a sweet surprise. You have a week to accept the offer but I accepted on the spot. Took about another 20 min for paperwork to be complete on their end. 3 signatures, they hand you a check and that’s it. Just make sure you have your title and all the people on the title are present. While waiting I Overheard some people having to come back another day bc spouse or whoever wasn’t there.

They claim to have a no haggle policy. Its total BS. When I made them an offer for their car they refused to accept it and suggested I pay a different price than what I had offered them meaning they wanted to negotiate the price. They also kept me on hold for 35 minute waiting to talk to someone. Im defiantly not purchasing from them.

Always a great buying experience. We researched our truck, got pre-approved before going in to the store. Less than 2 hours from starting the test drive, to driving off our new vehicle.

Had a great experience at Carmax. Got paired with Ann Buoy as my associate and they were phenomenal! From start to finish they were extremely helpful and easy to work with. Drove away with an awesome truck and they even bought my old car at a very fair rate. Highly recommend.

Made an appt to sell our car. Moving from area and didn’t have time to deal with the hassle (fake offers, no shows, fools looking for an outrageous deal) of Craigslist. Process was easy, price was fair and I was in and out in under an hour.

Very clear, honest, and straightforward. Great business experience.

My experience at CarMax was the worst car buying experience I have ever had. If I never have to business with CarMax again it will be too soon. First of all, the “sales managers” I dealt with were at best deceptive, at worst dishonest. I made an online appointment to view and test drive a vehicle at the Beaverton, OR store. The vehicle had been on the lot for 14 weeks. When I arrived, Michael, the sales manager who greeted me, told me I would have to wait 30 minutes or so. I explained that I had a 3:00 appointment and would appreciate having someone see me at my appointed time. I had driven 150 miles to drive this vehicle so was forced to wait and after about 25 minutes waiting I spoke with someone else at the check in desk who stated that my appointment was listed as 6:00 p.m. I’m pretty certain that Michael switched my appointment time because I complained about having to wait. I wandered the lot and was finally connected with a sales associate and after the test drive asked why the prices were different for the same vehicle.This is where I learned the business model is dishonest. I was shopping for a car that is difficult to find and was willing to drive or ship from pretty much anywhere in the U.S. I found three identical vehicles; same make, model, year, trim line and color, all within about 1000 miles on the odometer. According to CarMax there should be “no haggle” pricing. This certainly does not mean “no hassle”. The price difference was $2000 between the vehicles with the closest vehicle being the most expensive.I said I was ready to do the deal for the price on the vehicle in Maryland and was told that the price is set for the market where the vehicle is located even though CarMax business model advertises to appeal to a national market. I was told I could not get the vehicle there for the price of the one in Maryland, but could ship the Maryland vehicle out for $2000, effectively making my cost the same. The vehicle in California was $1000 cheaper but $1000 to ship. It occurred to me that prices are set so that of a vehicle requiring shipping incurs a cost to match the sticker price at a higher priced closer store, something that should be stated explicitly and not hidden within a deceptive pricing structure.The final deception came when I was ready to complete the deal and pay $2000 to have the Maryland vehicle shipped sight unseen to my local store, having to pay shipping regardless of whether or not the vehicle was in acceptable condition and was told it would take 21 days. However, the quote for the value of my trade-in was only valid for 7 days and they would not put in writing that my trade in would be accepted. Allison, the sales manager in my local store, told me three times during our conversation that if I didn’t like it then I didn’t have to do business with them. I got up and left, driving 150 miles and wasting a day of my time to give another store the sale.

Great! no appointment necessary, fast, honest. no tricks or hidden cost. appraisal was fare

Was really easy selling our car. The only problem we had was getting payoff info from our bank. Carmax was very helpful in obtIning this info.

I had Mr. Kim Lebeck consulted my purchase and test drive. The first choice I requested for a test drive wasnt ideal , but the second option happened to be available and after a test drive, I immediately want to own it. I was really pleased with my first car! Thanks Kim for the service.

I had a great experience. They were very helpful. And made it so easy to get my new car. Thank you CarMax.

Simple. Quick. Easy way to sell your car. Fair prices. Got it all done in less than 2 hours, including complimentary Lyft home.

Excellent all the way around. Fast service, courteous associates, and they paid a fair price for purchasing my vehicle. Highly recommend these folks!

I have had my new car for a month now. There was one small issue with the tire pressure monitoring system battery on one of the tires. The service department replaced all four batteries for no charge. My experience has been completely stress free. They have a great selection of cars at different prices and even without buying an additional warrantee you have 90 days to drive and come back to them if there are any problems. I would definitely recommend CarMax even if youll be paying a little more for convenience. My salesperson was very helpful and not pushy at all, very patient and accommodating and I ended up with a car that I LOVE.

Was able to transfer the vehicle we wanted to the local CarMax near our house and it arrived 3 days before they said it would. Was exactly like the pictures they had posted and was very clean.

People were friendly and helpful, service was quick and more importantly I got my car appraised and sold at a decent price. Highly recommend to any car sellers.

I was surprised by my experience. Got a quote online to buy my car for a very fair price. I had already bought another car. There was no sales pitch to buy there cars at all! Show up show your offer in and out in an hour with check in hand! I would highly recommend!

Worst car service! Very unprofessional!! I spoke with 2 separate reps via phone and text and they both were very condescending towards me due to my age and work status. One even mocked me being an independent contractor and owning a business because I’m 24........ and proceeded to tell me how he’s owned many businesses and has done many independent work. Also the Information online doesn’t match the information they tell you what’s so ever. I was willing to add more of a down payment no matter the price for the right car but after a while it just became more irritating to work with them, I’d rather give my money elsewhere. I’ve financed and fully paid off many cars in the past so I fully understand the car business. Just because of my demographics they wanted to give me a hard time which is frustrating but In the end everything works out in Gods favor and that just means he didn’t want me to work with Carmax! God bless

Casey greeted me at the door and explained the whole process. He was very kind and knowledgeable. Another person came and appraised my vehicle, and 20 minutes later I had an offer. I walked out with a check.

I bought what I thought would be my last car however after not even 2 months of having it we found out the engine was bad and needed replacement so I refused to take the car back and after weeks of trying to get an answer they finally agreed to a full buyback! I tried finding another car but because of the poor quality of every car I test drive I chose to go with a reliable dealer I WILL NEVER RECOMMEND CARMAX TO ANYONE

Easiest process Ive ever imagined for selling a car. Everyone was very polite and professional. We received our online offer, brought in the car for an appraisal, papers were signed, we were in and out in an hour with check in hand (actually e-deposited immediately, so money on the bank basically) 👍🏻❗

Extremely smooth and easy. No haggle and best rates. Process took less than 30mins. Will always return back if I needed to sell a car!

Selling my car through CARMAX was a total delight - It began by quickly getting a good online quote, booking an appointment and then visiting the team with my car. The location had great lounging facilities and check-in to appraisal to loan takeover to equity payment check, all were completed in 1 hour. I highly highly recommend team CARMAX at Beaverton!

Carmax people were all friendly and knowledgeable. The process was fast and I got a great price for my car.

The process was quick and efficient. Everyone I talked to was friendly. I was offered a great price for the car I was selling. I would recommend to all my friends to use Car max to sell their car.

Everybody was so friendly and easy to work with. The dealership was clean, socially distant, and felt COVID safe. And to top off an already good experience, I got a much bigger offer on my car than I ever expected! I was happy to sell my used car here. Thank you, Carmax!

Why would anybody buy/sell at any dealership when they could use Carmax? Love the no haggling over offers and prices.

My sales associate, Kim was amazing!!!! He was extremely helpful! I highly recommend! Also, the rest of the staff especially the manager, Andrew was extremely friendly and helpful as well! They all went above and beyond to be sure I was able to get my car! And as a mother of a beautiful baby boy who has many doctors appointments, a good and reliable car is extremely needed! I would recommend carmax for anyone looking to buy a new car that fits there budget! It’s easy, affordable and all around amazing! Thank you carmax for helping me get the car of my dreams!!

Good to do business with; Car service staff are outstanding. Price is reasonable; only the transfer fee was not deducted when I have purchased the car.Thank you!

Sold 2 vehicles here and never disappointed. Fast and friendly. If you go on Sunday to sell get your pay off letter Saturday. It will save you time.

Everyone was great with helping me expedite the buying process and helped answer all of my questions!

Excellent Experience AAA+++ Would Highly Recommend...

After deciding to sell my car I decided to head down to CarMax to see what they would offer for my 2012 VW TDI Golf with low mileage. I set an appointment and had a written offer in about 40 minutes. Their efficiency was impressive, even more so as this took place on a Saturday. I returned a couple of days later, without an appointment, and had them take my car for a test drive, confirm their offer, sign the paperwork and walk out the door in less than an hour.I really appreciate their transparency when explaining the offer. I had a figure in mind and was pleasantly surprised that their offer was higher. They made selling my car to them an extremely simple and time efficient experience. I would highly recommend considering them if you want/need to sell a car with no pressure to get into something new off their lot.

Definitely not the same place it used to be. Ive purchased three vehicles from CarMax and sold two others over the last few years and received fair value across the board.In the last couple years, Ive taken three different top notch, top quality vehicles in for appraisal and received offers $2000-3000 less than what a dealership was willing to offer me.Tonight though takes the cake. I made an appointment for 7pm, checked in at 6:55pm. No one came to even start the process until 7:35pm just as I was getting ready to walk out. The appraiser was a nice enough kid, but then crickets for another 30 minutes.Finally someone else shows up, calls my name and says, Heres your offer, and it was pathetic. KBB says the low range of trade-in value for my vehicle was $3500 more than their offer and a full $4200 less than what the local Jeep dealership offered.Im done with CarMax. I will not recommend them ever again. On the contrary, I will advertise to as many as I can reach that it is a complete and total waste of time

I will never return. I made an appointment but waited over an hour without any assistance. Watched numerous employees chatting with each other but ignoring customers. I went to another lot & got a better deal for an even newer vehicle with less miles. So,it worked out for me.

Was given a great offer for my vehicle and as an added bonus, Alex made the whole process super easy. She had a great attitude from beginning to end! She even got me a free ride home from Lyft!

Hassle free, great offers for buyout. 2010 Kia Rio w 53k miles bought for 4k when everyone else offered under 3. We had potential buyers telling us we werent going to get a better offer than that. Also superior customer service. All members seemed well versed in the ability to provide a positive, well directed, and stress free experience. As a high volume retail worker during the pandemic, I know this is easier said than done. Props!

Everyone we met during our visit were friendly and helpful. We purchased a car and, so far, are very happy with it.The only suggestion I would make is for a better customer lounge area

I only buy and sell vehicles through CarMax. No hassles, no pressure, super helpful, and courteous staff and salespeople. Considering all the perks of buying and selling through CarMax, the value is high.

It was a fast and painless experience. Thank you Carmax

I have now purchased two vehicles from this location and I have to say each time the experience is just better and better. Theres no pressure there is no forced sale theyre friendly theyre interested in what you want and what you can afford. I made a horrible mistake of trying a different location at a dealership and its night and day the difference between CarMax and a pleasant experience and a dealership at a high pressure sale. I couldnt imagine going anywhere else for a future vehicle.

Carmax is so easy to work with and efficient. No bartering on selling my car. They are true to quotes.

I would not recommend Carnax or will I ever purchase a car from them again. It took me 3 tries to buy a car. Car #1; sold after I had put a hold on it. No money was deposited. Car#2; I immediately paid $899 to told purchase. Notified that the car was shipped for that price and given a time for it to arrive. No communication from Carmax whatsoever. Waited 2 was, finally called, and told it had been sold. I called the sending dealership and they said it had been shipped and on a holding lot. Mass miscommunication! Finally confirmed it was sold. With complete agreement that I would get my money back AND not have to pay for for a shipment for another car, I tried one more time. Car #3; It arrived. When I went in to pick it up, I was told by the floor manager that I would not get my $899 back because it cost so much to ship it. I did remind her of our agreement and her promise to me. Since I needed a car, I went ahead with purchase and now am fighting the refund on my end. You are better off going to a car lot, NOT this company! L. Tibbles

Excellent from online quote through your purchase of our car.

Best car buying experience! Got one we like in 3 hours after two test drives.

Thank you CarMax for helping me find my new car. After having my vehicle totalled out because of a car accident I was super anxious about having to car shop. There is nothing more stressing than dealing with people that try to push you outside of buying zone, when youre already dealing with the physical ramifications of the accident itself. Thanks to Darren, Dave and the rest of the amazing CarMax staff, I was able to leave a happy shopper. Not only did I get a car that I love but at a price that I could realistically afford. They took great care of me in a way I did not expect and for that alone I will always be thankful.

Just wow! Rather than haggle with the new-car dealer over a trade-in, I tried the Carmax online appraisal. After checking various pricing sites, I felt Carmaxs offer was more than fair. When I took the car in, the cleanliness and efficiency was impressive, and even better than the new car dealer. They gave me a check for the full offer and I was out in 45 minutes. Would recommend to all used car sellers and buyers.

Make sure you check your cars from inside and out.Make sure they actually try to give you the best interest possible with credit union and outside loaners instead, of house financing and make you believe they have the best % rate that no one will give you. Thats a lie!!Other than that, excellent Customer Service and very friendly..

The Carmax experience is in a league of its own; seamless, stress free, and embedded with professionalism.My ultimate goal was to be bought out of my loan, and after working with a couple dealerships, I was at wits end with their appraisal determination process and reasoning that I did not see it as a possibility. I thought I’d give it one last attempt, and give Carmax a chance and there are no regrets; car dealerships never again, and when I decide to own a vehicle again, I am going straight to Carmax.

This place is dishonest, they only want your money they do not care like they claim. They lie about the cars they sell. I would avoid this place like the plague. Why would I want to contact you? So you can lie to me again and try and smooth it over. YOU LIED and tried to take advantage of us. Thank you bit no thank you.

I have sold cars to Car Max with zero issue. But buying a car was a train wreck. I am out of state. I went online, held the vehicle, got a call, did all the financing paperwork, signed up for the big boy warranty and sent a copy of my drivers license and insurance card. They said they would call me to confirm everything is all set before I hopped on a plane. Then silence. The next day the dealership texts me an hour before close saying my hold was expiring in an hour. I asked If my paperwork was ready. He said he hasnt seen anything. The Car expired and was sold the next day. Im glad I didnt get on a plane. Be careful of these guys. The left hand doesnt know what the right hand is doing. They will waste your time.

My recent experience with CarMax was excellent. I had selected a car and test drove it although I did not have my older car available. I chose the car and needed help from CarMax to allow me a few extra days to be able to secure financing. Their accommodating me was exemplary. I purchased other cars from CarMax before. It has always been a very solid cooperation.Knowledgeable staff was/is a hallmark of this organization.

Purchased online with curb-side signing. I was in and out within an hour. Smooth process and great people! It’s the second car I have bought from them. I will be a long time customer for sure!

Daniel the salesman for our transaction was wonderful, courteous, knowledgeable.An excellent car buying experience! Would recommend to anyone looking for a new or used car.