I have gone here a couple of times and the people working there are always so nice and polite and helpful and i feel like they genuinely care. Awesome products!! I used to do the aromatherpy shower gel from bath and body works which was lavender scent.. and now use sleepy soap. The difference is huge. Sleepy soap you can still smell it on your skin hours after your shower unlike bath and body works.Nice to try their different products

We had a wonderful experience and they were so very helpful.

Alicia and Jojo had absolutely AMAZING service. Definitely by far our best experience at lush. Thank you :)

Great place to shop if you are into luxury soaps, bath bombs. The sales girl is very knowledgeable

I like Lush in general, but this one in particular has amazing and friendly staff. Its also a bit on the larger side, so they have an amazing selection

I love Lush, their products and what they stand for. I have shopped many of the stores and online. Our trip yesterday to this location was great. The woman working was super knowledgeable and had fun giving us demonstrations. Very pleased to go home with some samples.

Friendly service. Safe, clean environment. Staff very helpful in finding the right prodyct for you, even willing to call other locations if not in stock at their location. Wonderful experience.

Bathbomb toys r us. I was in heaven. Samples, great atmosphere. LOVE 🛀💣

I was nervous to go to the store in person because of COVID-19. However, I had been recommended the shampoo and conditioner bars they offer (and I recently found out the shampoo I’ve been using for years apparently has formaldehyde in it). The people here were so helpful, answered all of my questions, and made the shopping experience safe. Now I know what to order online while we continue social distancing. Thank you!

This lush is so cute and organized! It’s so aesthetic and the COVID practices put in place make me feel super safe! The employee Alicia was so nice and super patient with me and my mom! I rarely leave reviews but the service was so good I had too!

I absolutely love Lush!!! Percy & Bree were super friendly & helpful!!!

Great experience! Learned a lot of info and had fantastic help from one of the sales associates.

Love these products, staff is knowledgeable. Only a limited number of customers allowed at a time because of Covid. If you know what you want though, they can get it and ring you up at the door.

Im 8 months pregnant and BREAKING OUT cause of hormones, I met a woman names Alisha at lush and he really REALLY helped find stuff to help my skin, not only that she made the experience a FUN one, she also slipped in a free massage bard to help with stech marks. I really couldnt thank her enough, she made me feel special and I was just a customer, but the attention and kindness she showed me, is somthing Ill never forget. It was so sweet and Im so thankful kful

Lush is one of the best places I ever been at the workers are so nice and helpful and there product is a little expensive but its worth it

Love this downtown location. The staff were great

Amazing COVID safety precautions,wash hands,mask, few allowed inside. Excellent Customer service

Alicia was awesome! Helped us pick out what we wanted and gave us a demo. :)

Drove to this store, paid money to park only to be greeted at the door with a table in front of the main door. The salesperson said she was putting inventory away and would need to get the items I wanted. I didn’t know what I wanted specifically, except that I wanted a mask, so I wasn’t able to purchase anything. Why is putting away inventory more important than a customer’s experience? Annoyed.

Very welcoming store! Plenty of items to choose from and simples. Love lush products and store members. Very helpful. This store is a bit small,but never to busy.

After several unhelpful/unfriendly interactions at a nearby clothing store in the area (no affiliation with Lush), my 3 year old and I strolled into Lush today. Both employees were BEYOND helpful and sweet to both my daughter and myself. They gave me tips and suggestions and even made it a point to speak to my daughter and keep her entertained while I was checking out. Such a great experience. And obviously their products are amazing.

Love this store. Great customer service.

I stopped in here with tonight after getting ice cream with my 5 year old son. The staff was so lovely, encouraging my son to pick out a bath bomb to help demo. He was totally entertained!!They must have heard my son mention he wanted to buy something for his twin brother, because we were thrilled to find TWO very generous surprises in the bag when we got back to the hotel. This made our stressful day so much happier! I’ll be sure to stop back in next time we are in town. :)

Stopped in after a spa day at The Four Seasons. It smells like a confectionery - sweet and yummy! The ladies who work there were super helpful and I made out with a few samples.

Cant say enough good things about this Lush! The wonderful girl, Brittany, helped my boyfriend & I find everything, and was so sweet and accommodating. She recommended things based on what I had told her I already owned & loved from Lush, and she nailed every product I went home with! They were all amazing! She was the kindest, most attentive sales associate I have ever encountered and she even gave us some free samples of things to try! That girl deserves an award for customer service and a raise! Excellent shopping experience!!!

Amazing!!!! Helpful, knowledgeable, friendly. I love this place! Soaps were incredible, lip scrub, lip balm, I wanted everything! Great product little slice of heaven thank you so much!

I LOVE Lush! Its products, mission, and marketing floor me every time. A wonderful, fun, innovative place to shop for fresh products that make you feel beautiful inside and out :)

On 8/8/2017 my girlfriend and I went into lush for a few things we both love and always get. The blue bar soap smells so great and the powdered deodorant is great to leave in your car. The lady who helped us showed us from great stuff Im adding to my list. Toothy tabs are also a great thing to always have with you. Thanks so much to the lady who helped us! Sleepy lotion is now my girlfriends favorite.

Fierce and glorious

Always a pleasure! As you walk in, your greeted with goodness of scents and colorful options to sniff and try and indulge. Smiles and conversations are included (for free :-)) Parking is not the easiest to find, but, worth the visit when you arrive.

Great customer service

Most Lushes in the Baltimore area sell relatively the same products and the prices are somewhat reasonable. The staff is quick to ask if you need help.Be warned, there are many colliding scents and can cause nausea quite quickly. (I usually bring a tall black coffee and sugar packets in my pocket so when I go, I can regain my sense of smell using the strong scent of black coffee, and when I leave, dumping my sugar in and being able to drink it.)

This place has a lot of nice products for different skin types. The sales rep was very knowledgeable. I brought a few products and will update the review once Ive used them for a bit.UPDATE: The facial cleanser I bought to reduce redness in the face aggravated skin condition and made it worse. This happens with new products all the time so I wouldnt blame them for it. The bath bombs were the bomb and I absolutely l LOVED the toothpaste tablets. Easy to stick in my purse with a toothbrush. I highly recommend this place.

Fighting Animal testing, what could be better?! Love these products , they last a long time and work great. The soak n float is my favorite shampoo bar from here for itch scalp..works like a miracle

Love this place great staff, always greeted with smiling faces. And staff is always eager to help. Very knowledgeable in products. Thanks guys, I will be back soon to re-up on my favorite facial masks.

Love the smell from across the street. The products have a lasting smell and life/shelf life. I bought a cheese looking lemon grass co-wash about 3 weeks ago for my powder room and the smell is still lingering through my 1st floor. Wish they made candles

My first time at a lush and the customer service was excellent. Brittany and her colleagues working today were extremely friendly and helpful!

The staff was friendly and helpful. They pro vided samples and demos. I loved the visit.

LUSH products make excellent gifts for anyone you know that might enjoy some fun bath bombs or handmade soaps. Their artisanal style says things like all-natural, edgey, creative, fair trade. You could know nothing about them, walk in the front door, and get it right away. Their staff have always been super friendly and helpful. I think theyre required to have a minimum amount of tattoos and piercings. If they never test on animals, how do we know their products are safe? I feel like Im not a part of their target market, but the soap smells good. Great job marketing department 👍

The people working here are extremely friendly, helpful, and knowledgeable about the products. They give samples of things so you dont have to splurge before youre sure you like something (like pricey moisterizer). Everything smells amazing!

The entire staff is super knowledgeable, Friendly, the customer service experience was beyond expectations. I loved the diversity of the store as well. Definitely coming back for more Salts & Movie

The lady that service me was very knowledgeable and very helpful will definitely ce back for more products

Biggest lush store in Maryland. All the employees were helpful and nice. Only complaint is a lot of the testers we really old. Example lotion was hardened at the top.

Excellent customer service!!

Alyssa is the best. So knowledgeable and friendly. I’ve been buying my face products here for years now

Very charming and helpful staff. Highly recommend.

There are no bath and beauty products quite like those at LUSH, thats what make the place so special. The best bath bombs ever!

The staff at this store are dar more helpful than any other lush I have ever been to!

Friendly staff, everything smelled lovely all the demos are so fun and imteractive, the lovely gentleperson who helped me (I think their name was Robert) was so energetic and positive. They made the buying experience a treat.

I have been to a lot of Lush stores; a few in NYC, Cherry Hill, Atlantic City, Dublin, Manchester ... this was my first visit to the Aliceanna location and these were the pushiest salesgirls I have ever encountered at a Lush. While you usually get excellent and friendly customer service coupled with genuine help and guidance, these girls did nothing but blatantly sell, were not friendly and were dismissive to customers who were not spending a ton of money.I will not be returning to this location.

Friendly vibe with lots of products to sample. Im a big fan of their liquid body washes.

Loved the shopping experience there. Great staff with great products. Cant beat it

CUSTOMER SERVICE WAS EXCELLENT!!! THEY R INFORMATIVE AND SWEET AS HONEY

I just read this about LUCH and I’m freaking out!!!83 LUSH PRODUCTS CONTAIN PARABENS. As you can see just by reading the ingredient lists, many Lush products contain questionable ingredients that have been banned or restricted in other countries. Lush products need harsh preservatives (like parabens) because their products are mostly made of water.The Ugly Truth About Lush — BEAUTY LIES ...

Hospitality was horrible

As with most Lush locations this was no different in regards to how amazingly friendly the staff were and how accommodating they can be. However, this location is a stand alone which was delightfully surprising bc most are located in a mall location.

Alyssa was the best and sweetest and took such good care of me. She should be employee of the year, every year. Thanks girl

The workers are very helpful and knowledgeable of your needs and products. Theres something there for just about everybody, even if you didnt know you needed it just ask someone.

Very pleasant and helpful staff, the demo bowl was busy with my daughters help

Vegan and no animal testing! I would always pay more for products like this! Plus, everything smells delectable!

Such an amazing, beautiful place to go when you need natural, good smelling products. Also, they have non-profit donations to good causes and good customer service.

Amazing staff! Knowledgeable and inviting. Lush!

Love their products, and the employees were very helpful when I had questions about the products.

Great face masks that wont overdry combination skin! highly recommend Lush to ALL!

Great place just needs more sales reps.

Awesome experience. Great service with friendly and knowledgeable staff.

The store smells divine! The employees are helpful and friendly and their products are fantastic!

The staff was very accommodating , friendly and fun to be around.

One of the largest Lush stores in the Baltimore area...always a feast for the senses!!!

I love lush... this place is very tiny, not so friendly staff.

Just the best place ever all handmade natural goodies bath bombs lotions soap oh my

Amazing caring team! Best service ever!

Awesome people to deal with very polite and friendly and knowledgeable

Love being able to sample everything!

Very pretty store, helpful staff.

The staff is very kind, helpful, and knowledgeable.

I love this place, I love these people, I LOVE THESE PRODUCTS!!!!!!

She got everything she wanted

Good for purchasing a gift for anyone

I hate being overwhelmed by all the scents

Great products and excellent service

A solid LUSH store to tempt you in with smells and to get your friends hooked on expensive but luxurious beauty products.

Great products

Its ok not that great.

Natural products

Closed at the moment

Great service

What is there to say