I was in Staples yesterday and a young lady named Elizabeth helped me. She went out of her way to take care of me and make sure my issue was resolved. There should be more associates in retail like Elizabeth. She is definitely an asset to Staples in Athens, AL.

I went into the Athens, Al staples today 4/23/2021 and I was greeted promptly and then when I asked for help the young man (can’t remember his name sorry) jumped to my assistance and was not only nice but knowledgeable even walked me to where I needed to be! When I saw the price of the item I was hunting I was shocked, however I didn’t express this it was like he could feel it🤷🏽‍♀️ He offered a price match and even found a great deal for me! I was beyond happy, he was then asked to assist another customer and said he would radio the cashier AND HE DID when I approached the young lady at the register I was greeted very kindly and she already knew about the price match! Also didn’t catch her name but she was sweet as sugar! I have been going thorough a a really hard time seeing as I lost my mom suddenly in February Since then people have seemed very cold and rude, with that having been said these two made my day and restored my faith in customer service! Even tho I don’t remember there names I want to give a huge shout out to them in hopes they will see this! Keep up the great work staples! Keep up the good work!

Returned. Item. Was easy to do

I have had nothing but great service when I’ve shopped here. The reviews are all low but I’ve never encountered anything negative. I’m usually only in Staples to have things printed for me but its always been a positive experience. Tonight Jacklyn helped me with an order & was very knowledgeable about it. 5 stars from me!

This place was horrible ,I do not recommend it to anyone... not helpful, my product fell apart putting it in the truck, they over charged me. Terrible experience over all

I wish I could give NO stars as I am very upset. My parents do not know computers. They bought a new printer, tried to install themselves but were not able to do so. Then after that, their computer was not working well. They brought it to the the Staples location in Athens, AL for repair. Apparently the technician reset their computer while deleting the wireless adapter out of the system. Therefore, the computer doesnt even recognize that it has wireless capabilities now because it thinks the hardware is gone. If the system thinks the hardware is gone, I assume the drivers are as well. I instructed my parents to bring the computer back to Staples. I texted them what they needed to explain to the technician. The technician told my parents that they didnt have the capability to fix this issue as they didnt have high speed internet at that Staple.I equate this to one of the times in the early 80s when my Mom took a car to a repairman and the repairman charged her over $2,000 to fix the vehicle which in reality only needed a $50 fuel filter, my father was furious and visited that repair shop the very next day for his refund and to have a word with the manager about his employees. My parents paid $170 to this location and have a computer that no longer has the ability to be wireless. I am absolutely livid that my elderly mother and father (who is a disabled Vietnam Veteran) were taken advantage of by this company and its employees during this difficult time. You all should be ashamed.***UPDATE*** ITS BEEN A WEEK SINCE MY POST AND NOBODY FROM THE STORE HAS BOTHERED TO RESPOND. THIS IS ABOUT AS BAD AS IT GETS FOLKS. HUGE COMPANY TAKING ADVANTAGE OF AN ELDERLY DISABLED VETERAN OF THIS COUNTRY.

People are super nice but they are always out of what I need. Went last week to get apple pod ear phones they were out. Today I need a hdmi cord to laptop and they are out.

Job well done folks. Staples in Athens always manages to have the answer to my problem, whether its their UPS shipping service or printing photos. Theyll be my first stop from now on rather than my last resort. Shout out to the manager for the bonus coupon today. Customer service was tops!

I shop at the Athens store on a regular basis (monthly) for my office and the staff people are always friendly and helpful. I prefer this Staples store over any other store in my local area. Thanks guys!

The manager D.A. is awesome. He stated after hours to help me solve a crisis. Stand up guy, awesome staff too. 10/10 would recommend.

Megan, I think, is her name. She’s in the printing and copying center in this Staples. She was so helpful and so sweet. Thanks Megan!

Has anyone encountered the new Express Guarantee at the Staples (Athens) copy center? You walk up and get a copy and go to pay. On your bill there is a mysterious extra charge itemized as Express Guarantee. The manager says its for putting me ahead of all the other jobs and making my copy while I stand there. I didnt realize that serving a customer who walks into the store required an extra charge or Express Guarantee. The charge for the guarantee, by the way, represented a 33 percent surcharge. Wanted to charge me 33% more because they didnt make me wait a day or two to get my copy made. I doubt they can make this stick. If a customer is spending his/her own money, I know they cant.

They fixed my computer, that was hacked into, and it works good as new! Returned some inventory with ease in their shipping department. Highy reccomend Staples, they have the friendliest, most courteous, helpful employees in any retail store.

Hands down the worst merchant Ive ever done business with. I paid nearly $600 for two years worth of warranties and virus protection for two different laptops (work and home). Four months after purchasing, I took the units in to be serviced and warrantied but was told Staples no longer does business with the very expensive virus company they aggressively up-sold me a few months earlier. The virus software was called Sophos and is a German company located overseas with whom I was unable to reach a live representative after trying for weeks. Obtaining a working customer service phone number proved to be nearly impossible. I was also told by a store employee that Staples had a strained relationship with the 3rd party company my warranty was through called Square Trade. This resulted in me no longer being able to drop my units off with Staples as I was initially told. I never intended to do business with either 3rd party company and was promised by this merchant Id never have to. I was denied a refund and never reached any resolution. If you do business with their Easy Tech department I WARN YOU there will be nothing easy about it. Ive since switched back to Best Buys Geek Squad Department and am once again getting the professional service that I need and expect. Ive only taken the time to write this review in effort to save others a very costly (in my case $600) mistake.

I went to store to ship out 50 sheets for overnight UPS and wanted one copy B&W before I shipped. The man working today clearly did not want to help. He told me my copy, which would have taken less time to run than it would for me.to process the shipping that it would be consider a rush order. He wanted to charge more than double the cost for copies. He was rude and impatient. I walked out with no shipping, no copies, and not purchasing a couple of other items I found in the store. I guess profit is not a concern here. Take your business to Office Depot or a UPS store where customer service is given and the customer is valued.

Friendly staff always helpful great selection and they help you get in and out fast. They even have a UPS area here which is freaking convenient!

Good place for office needs. Costs more than buying supplies online, but its really convenient.

Visited to make black and white copies. The customer service is poor and inconsiderate of the clientele. The print staff were inattentive and rude. I have been inside twice before and personally had no problem, but witnessed someone else both times who had altercations with staff. I understand now how that could happen. I made the decision to leave without making the copies or pressing the staff to help me.

Had to walk all the way to the front of the store to receive help. There were 5 employees standing around chatting. There is literally no one in the back of the store to assist any customers.

The employees here do a great job keeping things tidy and being helpful. Have used the copy services numerous times and they are great.

Poor, ignorant service. Fair warning... you are better off going somewhere else!

Very good customer service by D.A!No need to look any further than him in this store.

Always very helpful and gets me what i need.

I had a tough time returning a monitor after 19 days. The policy is 14 days but the box was unopened. I will never buy a pricey item from there again.

Great store, little under staffed but did find someone to assist me. Nice young man.

The worst staples ever. I have had two incidents here. The first was a year ago where the cashier was giving me the wrong change and argued with me when I brought this to her attention. I notified management and it was resolved. I gave them another try last week and wanted some invitations printed for my sons birthday well the manager kept saying you can do this online and after he said it the third time I realized he didnt want to help me and took my business to Sundreys print shop. I will never shop here again.

Excellent Customer service! Highly recommended!

Sales associate was very helpful and found a solution for my school project.

Got a great gaming chair...

Manager Andy went above and beyond to help us. Customer service there is the best.

Awesome service. Employees are knowledgeable and friendly.

Got laptop on sale. Very satisfied.

Staples may cost a little more, but quality is better and I dont have to go into Walmart. I hate Walmart!!!!

Staples often helps my presentations SHINE!

Terrible service. at print center.not at all customer orientated

Usually great but was treated rudely today

Very knowledgeable and helpful staff!!Always eager to assist.

Needed 1 24x36 plan Printed and needed it now but their rules are 1 hour they dont do walk up printing customer service is horrible here hate that I even have to go here from time to time but they are all you have in Athens will look diligently for another store dont plan o n spending anymore of my money here if I can help it

Very helpful and great back to school deals

Staff is very friendly and helpful!

It was good and had great prices.

Staff very helpful and courteous.

Great, friendly staff.

Couldnt find what I was looking for, but everything was neat and clean

So helpful

Superb service,

Logan was awesome!!!

It was ok

Excellent