We came in today to see Richie. At first we were just going to get two phones but ended up getting three. He was super informative and sweet. Helped break everything down for us on the protection plan and more. Definitely one of the best experiences I’ve had with a salesman! Highly recommend. He even stayed after to help set us all up. Definitely coming back in the future and sending all my friends his way!

The guys here were very polite and each asked me what they could help me with. One guy set my iPhone up in minutes and was very efficient. The other guy was very polite and respectful to a customer who was rude and swore repeatedly for no reason whatsoever. Great job, guys😃

I preordered my iPhone 13 pro max and was told it would definitely arrive at my home on 9/24/2021. It is October 4 and still no phone. Customer service is a joke. They said it would nearly Impossible to cancel the order and buy the phone which they had available in the store when I was there. Never pre-order a phone from AT&T. I went back a second time and waited for over a half hour with not even a we’ll be right with you. I called and they said they were with a customer and would call me right back and never called. Again NEVER preorder It is nothing but frustration and a waste of time. Seriously considering a different carrier

The staff was amazing and did everything they could to get me a new plan and phone.

Jimmie helped me out with getting my new phone. Excellent customer service, from him and his team. He was very helpful picking out accessories and walking through the whole process. Highly recommend going to the store and asking for him!

Jimmy was my associate that helped me and he was so polite respectful and all around great we cracked jokes and had a good time all while switching carriers and keeping the same number 10/10 would recommend Jimmy to anyone who needs anything

Will and Hyde are awesome. Hyde restored all my contacts that I accidentally deleted

BEST EXPERIENCE! Richie was amazing, when I called the store I had no intention of making any purchases but he got me to the store and was amazing the entire time, very polite, and respectful. He was patient and walked us through the process step by step! He was amazing and I will most definitely be back in the future!

Jimmie and Richie were awesome! They rescued me and my dead phone. I’m so grateful. Thanks guys!!

After an incredibly disappointing trip to the Verizon store (with whom Ive had service for over 10yrs) I finally made the decision to stop over to AT&T to see what they could offer. The entire process was a welcomed change from my previous provider. The gentleman (Swiger? I think) working was not only incredibly knowledgeable about the business they provide, but he was kind and helped me in a hurry. For years, I have spent hours sitting at Verizon stores for things like a simple phone change - whereas my visit to AT&T was short and sweet. I will definitely be returning to this store in the future for any issues that arise, and will be recommending it to all of my friends and family. Great work guys!

Tom has been more than an exceptional helper with selling me a phone and putting on all the accessories I would highly recommend him to all people and a great personality

This store was awesome! While visiting the area I had an issue with my account and the associates here had it resolved within a few minutes. They were very knowledgeable and answered all of my questions. I highly recommend this location!

Worst customer experience. Staff said they “allowed me in their store” instead of telling me it would take an hour and half to upgrade a phone 30 minutes before they close. 0 stars, would not recommend. Ritchie is very rude and talked down to me and my father.

Jimmy and Heidi were honest very patient and answered all our questions and more than willing to help

I have always had great service when coming to this store. Everyone is friendly and helpful with any questions I have. I just got my new phone case from them and it’s exactly what I wanted.

Im very happy with Tom our salesperson he explained everything perfect and saved us money per month with the auto pay very happy thank you very much.

The associate was less than helpful. He was obviously having a bad day as he was sitting there bad mouthing the company and telling me how terrible AT&T was. I went in to get a spark for my car for a hotspot and he had no clue what I was talking about. I showed him pictures and he said he had never heard of it. After calling several other associates they told him it was a product they carried. I even showed him the display model they had sitting out. After about 45 mins of sitting around listening to him complain he finally told me they were out of stock, or something. Definitely made me change my mind about switching my service to AT&T!

Richie was very helpful and knowledgeable. A very pleasant experience. He was very nice and professional.

I visited the AT&T store in Ashtabula and Richie was the technologist who help me set up my new phone he was wonderful very patient with me and did an excellent job of explaining the process and installing all of my old information from my old phone Dash I recommend him highly as the technician hear his kindness his patience and his knowledge I would give him A 10 rating he is so good I recommend you give him a raiset

My sales associate, Anthony, was very professional, knowledgeable and provided excellent service. I would highly recommend At&t to prospective customers.

Great service! The Knowledgeable staff went above and beyond to make sure i was happy. Great management. 10/10 would recommend to a friend 👍

Guy working was very nice and explained everything to us.

Best experience! They were able to help me so well

My friend had a complex problem with her bill. We were able to speak with the manager with directly and gain excellent assistance. He clearly articulated her options, helped her navigate the situation, and she was incredibly pleased.One of my top 3 customer service interactions ever! We were very pleased.

Great staff, helpful, knows what their doing. Kendra has helped with everything we needed. 10/10 recommend.

Excellent staff, always efficient with my time. I go out of my way to go here, even though there’s another store near my work. Keep it up!!

I have to say, I am super impressed with the tech who helped me. His name was William Pfeiffer. I had a ton of questions and he answered every single one. He did not try and sell me something that I could not use. He actually listened to what I needed! You need more like him.

Thank you, Mr. Piefer, for the in and out of the store experience.

Full of positive optimism and a wonderful place to get in the device you want.

Great store with helpful staff. Good experiences and fun times. They got phones.

Excellent staff. Kendra went above and beyond to make sure all of my questions were answered.

I absolutely love this store. I always feel like me coming in is a value.

Ask for Jimmie he is honest and will hook you up

We were confused by our phone bill, so we went into the Ashtabula store and spoke with the GM. He was extremely knowledgeable and saw the problem immediately. He fixed our bill in the system before we left. The whole time he was very friendly and joked with us. I was very pleased with the service.

Anthony Swiger was very helpful and knowledgeable!

The sales reps and managers are very professional. They were very helpful with my purchase and made sure i was happy with my bill payment.

I had a awesome experience and Jimmie was very helpful

Jimmie have good meme

This store made me want to switch to AT&T. The staff was super professional 2 words to some it all up? Sho Nuff.

Cant buy phones there anymore if ur an AT&T customer

Friendly, knowledgeable associate...a great experience!

Fixed my Sim card

Went in to find help with my new phone. The employee took time to install a micro SD card for me and fix the settings so that all my pictures would go directly to the new card. I was impressed with the speed that he completed the job

Will your amazing! Going to miss you when your gone!

My sale rep was very nice and explain everything to me

Will helped me and I was in and out! Great store!

People were not very friendly dont really want to go back

Absolutely the worse company ! Billed my stepfather for making calls to Jamaica , who the hell calls Jamaica, and mind you hes almost 90 , would not make it right 102.00 for calls he never made. What a joke ! Soon as you walk in the store everyone is happy as hell thinking their gonna make a sell , but that smile turns to a frown and then tell you to call the 800 number, why have a store if you cant help a costumer. Definitely would be negative stars if that were possible!

Workers are friendly and helped me with my needs.

Jimmie

Jimmie eats beans 👍

It is always a trying experience when you have to go to the Ashtabula store and most of the time you dont get the correct info over the phone so then you have to go there. Then they dont want you to be upset because they gave you the wrong info. Now, they have. a great employee in Anthony and he made my experience much better.

About done with this company

Great crew they have there. Always greeted by an employee. Myself I think they go out of the way to help ya!! Of course theres a great atmosphere!!

Absolutely amazing great workers and sales!!🥳

Great store, great employees! Im giving them just 3 stars only because I needed to return an item and I had to wait until the next day to return it due to them not having enough cash on hand the prior entire day. Definately need to rethink their onsite cash policy!

Very friendly,helpful,kind n courteous sales people. Low prices n great package deals!!Best place to go for all ur phone/internet needs!!

This individual store was really working hard to fix a problem wholeheartedly created by corporate. As of right now problem is NOT solved. AT&T = Absolute Troubles & Tragedies. At least the associates at this store know how to speak great English, cant say the same for corporate workers who read from a script. Only gave 3 stars because issue is NOT resolved.

ROB was very helpful in helping me understand my plan and work with me on picking phones . I am not a ByteHog so a lesser plan was bettet for me. YEA ATT.

When greeted the staff are nice but didnt like the fact that I had to wait outside in the cold along with other customers for them to open there doors especially when it was 10 minutes pass the opening time.

Good selection & average customer service

Nice store , nice sales people, but OMG....those prices!?

Terrific very good employees I know when I got a problem and I cant figure it out I go over and theyre very good

Utterly disappointed, after being an AT&T customer for over 10+ years, I have been misled and lied to. I have never considered switching providers until now. This issue started in September, I went to the Ashtabula At&t store to get an upgrade. During this process the sales associate informed me of a BOGO deal they were having for the Galaxy Note9. I wasnt in need of a 3rd phone but it was a great deal, and Christmas was right around the corner. I was told all that needed to be done was add a line to my account and the second phone would be free. I was informed that it would take a couple bill cycles for the discount to reflect on my bill but the charges would be credited to my account and I had nothing to worry about.Fast forward 3 months still getting charged for the second phone. When I called the 1st time, I was informed that it was a simple mistake that could be fixed and I needed to follow up with a call the next week. The following week I called back and was told (very rudely) that it was my mistake and that nothing could be done since I dont have At&t internet or cable services (At&t internet isnt available where I live) this representative hung up on me. I called right back and talked to another representative in the customer loyalty department. I was told I needed to go back to the store and have the store manager send in a request for the error to be corrected. So I went to the store to find out the current store manager is new and wasnt the manager when I got the phone, that manager was no longer with the company. Was told that the particular location had a lot of issues and the new management was working hard to correct it the new management apologized and said he would do what he could to fix the error that had occurred within his store. Ultimately he was unable fix it since he was new to the store.Ending up with a bill over $300 each month is NOT something I would have ever agreed to. The fact that At&t customers service has made it out like this is my fault, when I was told by the salesperson something that is obviously not true just to make a sale is unacceptable. As a customer that has always spoken highly of great service, in store and over the phone. At&t I expected better from you.

Helpful and nice staff

I wouldnt recommend this place to any one. I went to pay my sister cell phone bill and had asked questions of why the bill keeps going up. NO HELP! My sister is in the hospital and I was told she had to be there in person in order for me to get the answers we needed. She had a total hip replacement and Im her identical twin, so why wouldnt I know what they would ask me about her, plus I had her on the phone. How rude! I will be looking else where!

Good experience blah blah

Very friendly... they know what they are doing at At&t... quick in and out without any problems... Thank you for being there for me At&t...

Tech was more interested in the football game on TV than on my problem.

Very helpful staff. Mike B. was the best

Lady was very helpful, took care of all my needs.

Did not want to help transfer contents from old phone to new ones...purchased new galaxy s8 active n Note 8, pre ordered....the bill is OUTTA control. I had a dead android appear on my New note 8 2 day after setting up but b4 importing my number from Verizon. Took this device into store employee blew it off as no big deal n did a soft reset which turned into factory reset! Offer no compensation for lost usage and time for these issues and gave a hard time bc I asked them to document the dead android on the note 8! I regret leaving Verizon n now I am stuck with a glitchy device that I am told I cannot switch to another or get a different one without paying for Everything! Very disgusted with this company n so disappointed with the new Note 8!

The store manager did not know his job

Is what it is. See kendra for deals, firecracker! Great personality. 2nd best service in ashtabula

Not focused on customers, seemed to just sit around and chit chat with each other. No one even said hello when I entered. All I heard the group arguing about how certain things werent thier job.

Super quick setup of 2 phones! Thanks guys!

Fast service and friendly staff.

Very unprofessional place .Dont go there to waste your time . Had to leave after 1.50hour without assistance.

Had difficulty with direct tv they tried to tell me i hade a account with them before i had just started service with the company an at&t give me a number with belonged to someone else that had the garbage company an direct tv was trying to make me pay for someone else account shame on the company went to the store to figure it out an NO HELP NOT A VERY GOOD COMPANY TO CHOOSE 1 ⭐ POOR CUSTOMER SERVICE........

They waived fee on sim card for me, however, I had to wait for 10 minutes to get helped.

The lady was very nice and explained in detail everything.

Staff are know it alls. But I like my cell phone.

Price and plan research, at&t is looking good.

People were friendly, wait was a little long, but they only had 2 people working. Took care of me though.

Most helpful service, why I am now with AT&T.

They had no knowledge of how to help me with my phone I wanted to learn how to block phone numbers from texting me and I got no answers from the store and when I called the tech department they hung up on me because theyre too stupid to help me to o I guess Ill have to ask an 8 year old for help

Said I was approved for mobile device and then d idnt let me have the phones

No wait, for once. Agent was friendly.

They lie and steal your money for nothing...... locked into a contact and cant wait to get away from this deceptive company......

Very professional.

Long wait just for quick questions

A bit of a wait. Only 2 people working and lots of people waiting.

Over priced cell service and staff wont answer your questions

Always very helpful when you have a problem with your phone.

Waited 45 minutes, was number 2 on list and only 3 people working with customers.

Crappie service, good customer support, prices a little to high.

Hate this phone service Ill never have this service.

Great customer service

Love love the staff and the store

Should have called Customer Service myself.