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Metro Self Storage
2501 Paramount Blvd, Amarillo, TX 79109, United States
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Metro Self Storage
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Co
Review №1

Great prices and clean storage rooms! I believe it her name was Monica at the location on Paramount, super sweet lady and great customer service! Never done this before and she made sure I was taken care of and in a timely manner!!

Am
Review №2

Do yourself a favor and stay away from this place. It used to be great before it changed names and apparently management . The manager at this particular location was extremely condescending , rude , and unhelpful. She directly lied to me about cooperate policies and left her job in the middle of trying to rectify the situation . Ended up going to the competition directly next door where not only was it cheaper but the entire process was very hassle free . Im still waiting on refund from Metro but very happy they chased my business away to their competition. They did me a huge favor. And on top of everything else, I didnt get charged a ridiculous $25 administration fee at other place either.. That is a charge that is simply there to rip their customers off.

Kr
Review №3

The lady in the office was great at understanding what we needed. She even Showed the unit before we rented it.

me
Review №4

This is the worst place on the planet. In fact I started a petition encouraging people to boycott. You can find full story on line

Ca
Review №5

Very friendly and willing to work with me to get exactly what I needed.

Ma
Review №6

They were very informative and helpful.

Tr
Review №7

Took care of our needs for a good while. Nice indoor climate control units. Well worth it..

Am
Review №8

I love how quickly I was helped. And great storage units and the set up

An
Review №9

Disappointed when you have the money for the storage payment and they wont take it because they want the late fee too

Ra
Review №10

Excellent & courteous service. I will definitely return here for my storage needs.

Is
Review №11

Tosha was great. She stayed late to help us with no visible signs of unhappiness. I appreciate her dedication to rules -it makes me feel good about security and my stuffs safety. Pleasant experience, I feel due to her.

ke
Review №12

My most prized possession, a Baldwin baby grand piano, had to go into storage for an allotted amount of time. The time was back in June of 2011. Six years later I am moving my baby home. The staff was beyond fabulous and loving to deal with and my piano was in a climate controlled storage building. I appreciated everyone at Extra Space Storage, my piano is in good shape. Minimal dust and sounds better than Ever. I was beyond pleased and grateful to have a place and people to help me through the years. I would refer anyone to use Extra Space Storage for any short or long term storing needs.

Th
Review №13

I use this Metro Self Storage to store what i cant have with me.. They r clean and well taken care of... The staff is very helpful and friendly.

pe
Review №14

Staff was very helpful and answered all my questions.

Jo
Review №15

The hours of the facility were good and I liked how clean and user-friendly it was. I appreciated the dollies that were available to me. It was also nice having music playing on the speakers. It kept me company while I was there so often.I am thankful for Celias help, too. She was kind and patient and I appreciate her customer service skills.

P.
Review №16

Tasha was extremely helpful and professional on my visit to Metro Storage today. She professionally addressed all of my questions and concerns, and I feel very comfortable making my storage decision with her in charge!

Te
Review №17

Great storage facility! The management is amazing and so helpful. Celia worked with me when things got tough and i truly appreciate her. Thank you so much, Celia, i dont know what we wouldve done without you.

Vi
Review №18

I could not have asked for better service than I got from this location today. Not only did Celia work with me to accommodate my needs exactly and answer all my questions, but also went out of her way to answer others I didn’t think of. She foresaw my needs and offered me some boxes that they had discounted! (I bought all of those). You can tell when someone has your interest at heart, and Celia does. I saw very quickly her commitment to serving the customer’s (my) needs. I am very thankful to her and completely pleased with the service. The units are pristine; the installations modern; this is the best storage place I’ve done business with. Great security in place, spacious halls and elevator, great lighting, Thank you so much!!

Ti
Review №19

Great customer service, very professional, but Amarillo friendly, too. Convenient hours. I think the prices are a little high, but theyre probably competitive. Nice clean units, no bugs or bad things. Good security.

pa
Review №20

Awesome staff. Great storage place. I just wish they would keep the gates open a little later than 10:00 pm.

Ar
Review №21

Celia and her staff delivered the very high level of customer service that I had been accustomed to receiving in Amarillo. They worked with me on the uncertainties of my moving schedule and space requirements. The facility is immaculate and extremely convenient. They made the storage aspects of my move experience as pleasant as they could be. Wish I could have said the same with the Amarillo company that moved my household.

Ki
Review №22

We are so happy with our experience with Extra Space Storage. Celia went above and beyond to get us the space to fit our needs. Without her help I would have rented too large of a space ultimately wasting money! Extra Space Storage is truly the best in town for your storage needs and even offering temperature control. I wouldnt go anywhere else.

Lo
Review №23

My experience with Another Attic Self Storage has been more than excellent. Stephanie has gone above and beyond the call of duty. She is always friendly, helpful and most of all patient with me and my situation. I have always felt welcome. I am happy and confident that my things are safe and secure. Thank you, Stephanie for everything. I would recommend Another Attic to anybody.

As
Review №24

I looked at three different storage buildings and the ladies here at Extra Space Storage made my decision easy! Celia and Connie both worked to find a perfect unit that fit my needs and my price. Great customer service, good location, would definitely recommend!

Rh
Review №25

The facility itself is great, but ever since metro self storage took over I have had nothing but issues. The hours make it difficult for me to retrieve my nursery items (8 months pregnant currently, so I have to rely on others to move heavy objects), and if the bill is 3 days overdue they shut down your entry. When it was Extra Space Storage, I didnt have any issues.I will be looking for a different place with better hours asap.

Ky
Review №26

Back in december my wallet got stolen and this was the one place I didnt get my card info changed on, being a week befor christmas I just didnt think about everything. Instead of calling me when my card declined they waited for 2 months until I was in auction period and charged me an extra $175 in addition to the normal $66 I pay a month. More than double what I pay was charged in fees cause they couldnt make a phone call. Then to top it when I finaly got the message about them about to auction my deceased fathers belongings they refused to take payment over the phone and set up my auto pay on my new card. Had to talk to a second person and beg them to cause of their hours I wasnt able to go up there they open after normal people go to work and close befor people get off. Then 3 days later i get my invoice for january. It says invoice date january 22nd due date january 12th and didnt send it to me till February 20th. Seriously. This is ridiculous. I am currently trying to find somewhere else I can store these things till I have a bigger house. Ive had this building for 2 years and never had these problems befor when i lost my card. The current staff is slacking and costing their tenants unnecessary money. Then making things difficult to get a payment in when those werent rules befor. I would have given them a good review up until this point. The current staff has ruined that.

Je
Review №27

I have had great experience with Another Attic Paramount/Blackburn, It is very clean and I feel comfortable keeping some of my most valued items in my unit. The staff is always friendly if I need anything. I enjoy how easy it is to pay my bill online and get email notifications to remind me of when my bill is due. My office as recently purchased their storage boxes for our files, they are cheaper than most office supply stores and have better quality. I would recommend Another Attic to anyone needing to store their items.Jessica Jaeger

Co
Review №28

I have actually worked at this facility and know from the inside out how awesome this storage company is!! They take such pride in their cleanliness of their units and of the property it sits on. As a former employee, our days were filled with making sure all empty units were cleaned, the grounds litter free, and all weeds destroyed. I took great pride of being a member of the Extra Clean team, and still highly respect my former co-workers!!! The manager of the Paramount locations name is Celia Haskell, and I will tell you from first hand experience, that she goes above and beyond all expectations to make sure that you are provided with the unit that is the right one for you!!! Her caring and respect for existing and potential customers is beyond belief. She definitely goes the Extra Mile to deliver more than what is expected in the storage experience. For all your life changing needs to require a storage unit - this is the place you need to come to. Celia will take care of you - I promise!!

Mi
Review №29

This is.one of the nicest storage facilities I have had the pleasure of using. Celia in the office was extraordinarily helpful, very kind, and went above and.beyond to ensure that we were taken care of. :) safe and clean!! Highly recommend

Th
Review №30

Had a Very Outstanding experience with Extra Space Storage when I signed up. The size of the unit I needed was available, and Customer service helping show it to me was GREAT. I will continue to stay with them as long as my belongings need to be in storage. After I find a new home, I will most likely downsize my storage unit, and continue to stay with Extra Space Storage. Great Customer Service.

an
Review №31

Clean and great management.

Ja
Review №32

Reasonably priced. Got a 10×10 out door for $57 bucks a month and they allow you to use one of two bumper-pull trailers for up to 24 hours free of charge to aid in moving.

Br
Review №33

Celia and Connie are the best! They really worked with us to help make a very difficult move much easier. We will definitely tell friends and family in the Amarillo area to use this specific location for their storage needs!

Ch
Review №34

The staff is great. They are courteous and friendly. They go out of their way to make their customers happy. The 24 hour entry is convenient. I love that my things are safe and protected.

Cr
Review №35

Another Attic is a great place to store your stuff, they are very friendly and welcoming. I had to be out of my old rent house before 8am in the morning. Another Attic was the only place that I could find was still open and could accommodate me with everything I needed to move. I defiantly would recommend this place!

Ve
Review №36

The customer service was EXCELLENT! I was very pleased with the prices compared to other compaines. I will recommend them to everyone I know needing storage. Thank you so much!

Ka
Review №37

The ladies were very helpful in assisting with all my storage needs. The prices are reasonable the facility is clean and well maintained. The only mishap I experienced was using the dollies/ rollers to load my belonging into the unit- They are old and dont steer straight.But overall, I would recommend the company to friends and family!

Ch
Review №38

We love Another Attic on Paramount! Easy access in and out, but also very secure! Had an inquiry about paying a bill due to being out of the country, and it was promptly answered and gotten taken care of without question. Thanks for being awesome!

Jo
Review №39

Security to the max! Indoor gated storage facility with amazing staff. I dont mind paying a little extra knowing my familys possessions are safe when im not there.

Si
Review №40

Very nice office staff, very helpful. The unit is perfect and the price is right for the size. If you ever need a storage unit, come here for the best prices and people in town.

Ki
Review №41

The staff at this facility were so professional and helpful. I want everyone to know this is a place that will help you make the transition of moving very worry free.Thanks so much Celia!!!!

Da
Review №42

I have had two storage units with extra space for nearly two years. I have nothing but the utmost respect for this business and the manager Celia that I do business with. I would highly recommend to anyone looking for a storage unit go to Extra Space. I know you will be pleased.***well its a year later and i have moved out of state and downsized to one unit. II am not abit concerned about leaving my things in the storage unit and living part time in another state. Everything is safe and secure and well taken care of. Celia, the manager goes above and beyond to do her job,,

Dr
Review №43

What I love about this place is that even though I was moving my goods away from the specific location, I was still treated with the utmost respect and dignity. Celia was incredibly courteous and I found myself having a great conversation with her before I left.

Wa
Review №44

Celia and her staff were most helpful. Anything we had need of they were ready to assist. Location was clean and well maintained!

Ch
Review №45

I love the convenient location of this facility and easy access of the units. The staff is very friendly and knowledgeable. It is so helpful to be able to buy moving supplies onsite. Great facility - highly recommend it!!!

Le
Review №46

Currently I am in the process of moving and due to downsizing needed some place to store my some of my stuff I just cant part with. I was helped by Brettany who was super sweet and took the time to find out what I was going to be storing and was actually able to get me into a smaller space than I thought I needed.In general the property is clean, the people are helpful and I would recommend using them.

De
Review №47

I have been a 4 year 120 a month paying customer. I have not said anything as rates have slowly gone up for insurance or other assorted fees. I became sideways with them after being just over a month late. While they waived the bogus 85 dollar lien fee, they made me pay not only for my last month but current. So they win again. And despite assurances I would pay them, I received two emails and a call from the place the next day reminding me what a favor they were doing and when can they expect payment as agreed. If they are that compulsive and anal about their units, I feel sorry for the people who have to work for this manager. Oh yeah, I tried to go to a location here in Fort Worth the day before to pay and it was never open. Only notes of be back soon met me. My recommendation to you: AVOID THIS PLACE LIKE THE PLAGUE. They stack it so the fees keep you from getting your stuff back once you are upside down and they bank that you will abandon it so they can make money off the storage hunters. LOL. they claim anything made goes to pay their fees and whats left goes to the owners. I sure would like to see how many checks they write to former owners. I can say probably very few. So in review, STAY AWAY from this place, they are obsessive and will badger you 24/7 until they get what they want. There are too many storage places out there that want your business and will treat the customer like a king.

Na
Review №48

Clean and easily accessible. The Managers are great and very helpful. A great place to store items and a good place to hide those holiday gifts.

Jo
Review №49

Extra Space storage is outstanding! Friendly staff, convenient location and spacious units available! I highly recommend them for your storage needs!

Ch
Review №50

I was impressed with the cleanliness of the store and actual storage facility. The managers were very friendly and professional! I would highly recommend this location for your storage needs!

De
Review №51

Was recently notified I was late on my monthly payment. Besides racking up the daily late fees, Extra Space also slapped on an 85-dollar fine which the counter folks could not explain how it was used only to say standard industry fee. I offered to pay a partial payment on a Friday and the remaining a few days later on a Monday. Was told no partial payments accepted, all the while the fines kept mounting. Finally ended up paying $279.00 dollars on a unit that I normally pay 80 dollars on.Spoke to a MGR in Kansas City who explained the 85 dollar fee went for auction fees and advertising but Extra Space was not allowed by law to make a profit on these auctions and therefore did not send the owner of the unit a check if the locker made more than thier trumped up fees and fines.Sure you are making a profit off hard working folk but you disguise it as fees. As I explained to the Kansas MGR if you charge each person who goes late 85 dollars+assorted late fees, that is quite a price you must pay the auctioneer and you must advertise in the NY Times.Extra Space does make a profit off these foreclosed units, otherwise they would not slap on so many charges and fines to cover their tracks. If you rent here BEWARE the day you go late, its game on , you against the house and the house wins as most people dont have the money to get out of the tailspin and just walk away..and that is what Extra Space Storage banks on.You are better off finding a Mom and Pop storage rental place in Amarillo instead of these Sharks.I explained to the Kansas Mgr, Ill be posting all over the internet and filing complaints with the BBB, and Texas Attorney Generals Office...and he didnt seem to care, so read and learn folks!

Me
Review №52

Trina is wonderful. She showed me where everything was, made me feel comfortable and was just the sweetest. Love this place

Ca
Review №53

Extra space storage is the best storage around!They went the extra mile to make sure our experience was perfect! We will definatly be using them in the future!

Mi
Review №54

Another Attic on Parmount in Amarillo Texas is also clean and smells good. The customer service the employees give is kind and thoughtful. The staff is has always given 30 days notice of any changes that are going to occur. I would love to see more discounts for vauled customers! Overall Another Attic is a great storage company!Thanks,Miranda Thompson

De
Review №55

Easy quick way to get your stuff in stores

St
Review №56

Very polite, knowledgeable, and helpful staff. Reasonable prices. Convenient location.

Fa
Review №57

Actually answered the phone unlike all the other storage places in town.I called viewed the area and just like that Im moving things in.The space is perfect and I feel as if my things are very safe.

De
Review №58

Tasha at the Paramount location was very helpful and prompt with taking care of my needs and returning my call. Thanks!

Ga
Review №59

Great people! Facility is always clean. And they always have the answers to my questions

De
Review №60

The ladies at this facility treated me like family! They did an awesome job today handling my needs. Very professional!

Ge
Review №61

Such great service and FANTASTIC prices! The employees were helpful and super friendly, would recommend anyone looking for a storage unit.

Br
Review №62

Great place with great people, always friendly. My company uses the climate control to store temperature sensitive equipment and never had a problem.

Ja
Review №63

This is the nicest, cleanest storage I have ever used. Combined with a great staff you couldnt ask for a better place to store.

Vo
Review №64

My husband and I are downsizing so we are moving our sentimental items, etc into storage! The staff at Metro Self Storage are awesome.

Sa
Review №65

Brettanny is awesome. Very helpful and knowledgeable. Facility is clean safe and secure.

Jo
Review №66

Celia the Manager was so friendly and helpful in answering all questions. Very clean and easy to get to from I-40.

Ro
Review №67

The ladies here were awesome!! Tosha made my move in very simple and easy!

Kr
Review №68

Staff is awesome, friendly, diligent, and always willing to help. Property is always clean, and they have great prices!

TT
Review №69

I love Extra Space Storage! The staff is so kind and helped me with all my needs.

Su
Review №70

They arent professional. Kicking people out bc of pets getting out if the car

Cr
Review №71

Great clean facility. Great service when renting and recommend to friends and family.

Je
Review №72

Tosha was very helpful had a smiling face very knowledgeable and no complaints at all.

Za
Review №73

These guys are awesome, they even gave me a break when I forgot about their 10 day notice!

Am
Review №74

Good place for temporary storage. The woman that works there seems to hate her job.

Ka
Review №75

Helpful and friendly customer service, the facility is keep clean and even has a dumpster available for when you need to through out trash.

Ga
Review №76

Great facility! Highly recommend and friendly staff.

Ra
Review №77

Celia was so kind and helpful when I came to rent a storage space. I will definitely recommend Extra Space to friends and family.

C.
Review №78

Great staff very helpful, answered all my questions.

Jo
Review №79

We love how secure everything has been kept.

Th
Review №80

Brettany is AWESOME! GREAT SERVICE!

Co
Review №81

Another Attic is a very well run, clean and safe storage facility.

Cl
Review №82

Excellent customer service and great storage accessibility

Ja
Review №83

Very Friendly Service

Ch
Review №84

Friendly personnel always smiling and kind

Br
Review №85

Chris was very helpful and nice.

Sh
Review №86

Wonderful manager!

Pa
Review №87

They have a security gate and cameras everywhere and when they discovered my son n law had left my building unsecured they notified me immediately. Thanks you guys.

Kr
Review №88

Love the security of the facility

sp
Review №89

Sorry business practices!!!

Mo
Review №90

Followed through on ad

Br
Review №91

Excellent service!!!

Wa
Review №92

Great!

Information
53 Photos
92 Comments
4.6 Rating
  • Address:2501 Paramount Blvd, Amarillo, TX 79109, United States
  • Site:https://www.metrostorage.com/self-storage/tx/amarillo/ar//?utm_source=GMB&utm_medium=organic
  • Phone:+1 806-410-2735
Categories
  • Self-storage facility
  • Moving supply store
  • Packaging supply store
  • Records storage facility
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–4PM
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