Today’s start for me was not a good one.I was late for work then to make matters worse I get locked out. Right when I thought things can turn for worse I saw this little gem and wanted to give it a try. Nothing beats fresh coffee and a reuben sandwich. Satisfied with lunch I was able to get some work done and needless to say my day in the end turned to be pretty good. The restaurant is beautiful, the staff was friendly, and perfect.

Not a lot of stuff. and a bit too pricey.but very good quality overall.

I went to Paul to get tomato soup and a quiche. It took more than 30 minutes to get the quiche. I had to remind the cashier I had not got the quiche twice. When it came, it was horrible. Having lived in Europe, especially Belgium and France I have eaten the best quiches. I was very disappointed and I think this is the last time I will order a quiche.Thanks.

Discovered this place on my way to work a few weeks ago. Its about 3 blocks from my office, so plenty of time to pop in, pick up a Pastry and still get to work on time. The first 2 times, there was only one server, and she took her time to even acknowledge me. She appeared to be busy preparing online orders. The 3rd time I visited, there was a line out the door and still, just 1 server. I decided to email the company and tell them about my experiences at this location. Their suggestion was that I should try ordering ahead online, which I did today, 1/2 hour ahead. When I arrived, I was told that my order wasnt ready, hadnt even been started, and there 2 servers, no waiting customers and a pretty nonchalant attitude. Unless you have time to waste, and dont really appreciate great customer service,DONT WASTE YOUR TIME OR MONEY HERE.! Since posting this review, someone from Paul reached out to me via email, asked for my phone #, so we could have a discussion about my experiences in their establishment. I obliged, gave them a time when I could be reached, and NOTHING!No phone call, even after I emailed again to let them know I was available. That was almost 2 weeks ago. Wow, if this is how management handles bad reviews, no wonder service is so bad at their establishment.

Good pastries, ok sandwiches. For the prices I was expecting better quality, but DC is an expensive city… and not known for its food quality. I’m glad Paul exists. I will probably go back.

If I don’t have time to walk up to Tatte, I sometimes stop here. Pastries are fine—it feels like a French bakery you might find in an airport. Service is extremely slow—it took them 30 mins to serve 5 people in front of me.

Pasties were excellent! Im definitely coming back!

Not only was the quiche overpriced, but it was the saltiest quiche I have ever eaten -- and I have eaten a lot of quiche. Not only that but it tasted like they put Dijon mustard it in. Horrible meal that I did not even finish. I have lived in Switzerland and France and can tell them no quiche tastes like that. Paul in Europe is excellent -- in the U.S. not so much.

Nice and cozy place. Paul’s never disappoints. Being holiday it was rather crowded and they ran out of things. Food is always great, service was decent. Good variety to chose from. This was one of the best Omelette and coffee I had.

Ive been going to this Paul for 4 years and its always been good food, a lovely atmosphere for chats and work, and slow but friendly service. Rating now because my last visit the manager was incredible! They were understaffed and I waited over 30 minutes past when my order said ready for pickup to no avail. I decided to cancel my order to save everybodys time. The manager not only promptly cancelled and refunded my order, but gave me a free coffee, sandwich, AND croissant!! Totally unexpected and really made my day.

First time in DC, stopped in to try this place. Great atmosphere, I’ll call it “colonial chic” and the food is wonderful! Pictured is a ham and Swiss croissant and a sausage, egg and cheese croissant (the cheese is light and nutty, not sure what it was but it was fabulous). It looks boutique-y while still being inexpensive! It’s a fantastic little place to grab a super fast bite and wait out the rain.

Once we got food it was very very good. But the process is confusing and the gal that was behind the counter had to keep repeating herself that she was ONLY taking orders for bakery items. Would be faster if they just took orders with one person and passed it along with any bakery items. Also quite $$$

I have enjoyed this location for several years. Today was a different story. I was there at 11 am; it wasnt crowded, and no one in line. I saw all the pre-made salads in the case and told the staff person which I wanted that I would eat outside. The staff person said, no, you cant have that one. Well make you one and serve it to you outside, she said. Well, 30 minutes later, when it did not arrive, my companion suggested that she forgot. Sure enough, she did NOT put the order in. I showed the two staff person the table tent with a number and said that I hadnt been served. She was unfriendly to begin with, and when I explained to another staff person what happened, the other staff person was also shocked to hear her attitude. The other staff person apologized. The person who forgot did not and was full of negativity.

Great food, pricey but worth it. Unfortunately, I rarely go there anymore because the logistics of ordering is not great. On several occasions I have just abandoned my place in line because I chose not to wait 10-12 minutes just to get a croissant to go. Woefully understaffed handling the order process. To be fair, thats not just a Paul issue - many other places are dealing with the same problem. I hope they staff up soon because I love their baked goods and breads.

Such a great plans for an early breakfast - great choices, delicious food and very good coffee. Very European feel of the place adds extra charm.

I ordered an iced honey latte and was served a plain latte with chunks of cold honey in it.

This is a great bakery in the heart of GWU. It is located in a small shopping center that looks like it is an extension of an old brick building, which makes for a cool indoor courtyard feel. There is sufficient seating inside Paul ad well. The bakery case is filled with more than what is listed on their online menu like quiche, chicken sandwiches, eclairs, etc. But you also never know exactly what they make from day to day, so your preferred pastry may be available one day but not the next. Very reasonable prices for the center of DC.

French style bakery opened early for breakfast. Food was hit and miss - the vegetable quiche and coffee were good but the croissant was not crispy enough.There were not enough service staff that it was a very slow wait. One guy making coffees, heating food, serving customers, while the other staff just stood there and waited. A lot of uncleaned tables too.

The croissants… the apple danishes…. Light and crispy… chewy and moist in the center… it’s just fabulous!

One of the best coffee/bakery in DC. Quiche Lorraine was amazing and the chocolate tartlet is a must!

The outdoor tables were stained at 10 am as if nobody ever wiped them. No kidding a dead mouse was under one of the tables. The spot is still under stuffed, two ladies over the counter were already tired and frustrated handling a long line of tourists. I spent $70 for coffee and snacks for 3 of us. Food was below average and coffee was tasteless. So sad as this place is nothing in comparison to the European coffee shop.

Thai place had some really good food, excellent drinks, would definitely recommend.

I left at 7.00 in the morning looking for a free parking spot on the way really close to the hotel I found paul. A pleasant and delicious cafe Every bite of the croissant took me on a journey of time to Paris and the taste of the croissant. Delicious, delicious, delicious. And the staff is very pleasant too .. Thank you very much, of course I will return here.

Their cheese danish is spectacular!Random: At this location my husband found a wallet on the floor and the staff went around the restaurant to make sure they could find the owner. Minutes later, I accidentally left my credit card in the reader and the young man found us around the corner to return it to me. The staff here are so caring about their customers!

125 years old, PAUL is the Ambassador of the French art de vivre. Present in over 33 countries, the brand’s teams share the love of work well done, the joy of offering to our customers each day the very best quality products in a setting that is enchanting and unique.

At Pennsylvania Ave the facility is amazing, but costumer service poor! A little pricey but the food is good!

Food was really good, but service left a bit to be desired. There were multiple people taking your order at the counter which caused confusion, and then when my order was wrong, the server challenged me by showing me the ticket (which was wrong). Once we got the food, though, it was quite good.

My wife and I went here 4/4/21. The experience starts as soon as the door opens and the smell of French pastries fills the air. The coffee is great and the pastries are amazing.

Excellent place for pastries.

Not efficient and not professional. Very slow service

I had a great experience at this location. The staff is great. Taquana went above and beyond!

Delicious food...always! Mocappuccino, millefuille, smoked salmon sandwich.

Half sandwich + half salad OR pastry $10!!! Awesome place, quick service, delicious everything 😊

Nice pastery store to visit if you feel like eating sweets!

Nice baguettes they have

I only think that they should have more bakery available by the time of opening in the morning. Basically everything was empty when I went for breakfast in the morning

Had a decent smoked salmon sandwich, although a bit expensive at $9.99. Sat outside at a decent terrace for DC standards. Delicious americano coffee.

Excellent breakfast, good coffee, great staff.

Wide variety of coffees, teas, hot chocolate, etc, and a good selection of baked goods and breakfast options too. Its on the pricey side, but its good quality and relatively upscale. This location also has a lot of seating so its nice for a quick informal meeting.

Please invest more in staff training.

I always come here for their coffee and croissant special in the morning, and I just love this place. Their coffee is very strong and to my liking, and the staff are always very nice! I am not sure why the other reviews continuously mention the customer service, but I’ve been coming to Paul for two years and they’re always courteous!

Delicious croissant and coffee. Like French one.

Excellent food, super nice employees, always good character. They charge fair pricing and the food quality is very good. Keep it up.

Dont go there, they scam people, prices on the display are different from the price at register, also if you tell them, they dont have the decency to fix the problem,.... totally disappointed

I love all of the Paul Bakery’s but this one is my favorite. The food was phenomenal and the line moved very quickly , the service was prompt and attentive. Great atmosphere as well, the General Manager was amazing as always, helping the team and customers .All in all, a great experience and definitely I highly recommend!#Paul2000Penn ❤️🤗

Very beautiful place. Good food. And I even have been served in french (my mother tongue). I loved it

I really like Paul. Ive been coming to their DC locations for about 6 months now and they never fail to impress with the quality of the food, coffee, and service. I was also psyched to see them when I was in Paris and recommended that my brother grab breakfast from them in the airport while he waited to check in. Definitely check out the croissant and coffee breakfast combo which, at under $4, is a steal.

Pretty good! I had a chocolate and almond croissant; the pastry was beautifully flakey, but sadly the interior was a little sloppy and left something to be desired. That being said, still quite delicious!

I love this place. The customer service is great. The decor and seating is lovely. Check peak times and plan accordingly as the line gets long. If you arrive and theres a lone, dont worry, its worth it.

I love going to Paul for a light breakfast and coffee. The line and checking out always takes an excessive amount of time, but they do work through each order and are happy to customize. The reason I didnt leave 5 stars is because of the time youll spend waiting in line. There has to be a better way to do it.

Nice outdoor seating, delicious pastries and great service. Thank you Jeff!

Very good quality baked good and coffee

The pastries are delicious, no doubt, but on the weekends order something from the case or be prepared to wait FOREVER. I waited over 30 minutes for an egg sandwich on a croissant and ended up having to swap it out for a different sandwich. Apparently they had one person working in the kitchen and no one clearing tables.

The classiest fast casual in downtown DC. Great place for an affordable business lunch. If you’re a connoisseur of croissants or baguette, you will like it. They have a real, authentic and affordable Niçoise salad. I would give 6 stars if I could.

Upscale place for a quick bite. #French style bakery. Stopped there several times during our stay. Didnt disappoint. Good for eating in or taking breakfast to go.

Great lunch! Thank you so much for everything

Decent bistro in GW area for a quick lunch. Service is good. Great location.

This location used to be a lot better. Now it is consistently below average. Starting from simple things like napkins, salt, pepper are not to be found. But it gets worse when it comes to staff. When the order taker doesn’t know what’s Americano and just pour’s coffee from the pot, that’s management and training problem. I feel like Paul is on a similar down slope as Starbucks. DC deserves better!

Great spinach quiche and absolutely yummy cookies. Chai latte was the best I have had!

The food was good, service was ok and they have a mixed luscious decor with nice china and cheap plastic utensils. It felt like theyre not sure what to focus on. Ladies at the register seemed more interested in talking amongst themselves than in paying attention to the customers. I think the place has potential, but they need to work on a consistent theme.

***RACISM*** We are white English, the young black lady serving refused to speak to us or acknowledge our presence. She was beyond rude, she ignored us and started serving the people standing behind us. We we left standing while everyone else was served. A young black man eventually came along and served us politely. We were shocked and appalled at our treatment. We use Paul daily but will never go back.

Very good pastries at a fair price. Good, friendly service, but very long wait to get our food. Dont even bother with the Benedict!! Instead of serving it on an English muffin, it was served on dry, white toast. We had two orders, so four eggs... all four were poached HARD, yokes cooked completely. Hollandaise sauce was good and fresh, but there was very little. I asked for more and had to wait a long time to get it. The Canadian bacon was very thin, there should have been a bit more. The American coffee was very weak... watery. We ended up paying $40 for 2 Eggs Benedict, a croissant, one orange juice and one coffee. WAY tool much money for what we got and the worst Eggs Benedict Ive ever had.

Really great service, s/o to the cashier for making my day ( didn’t catch his name). Food is really yummy.

Prices are to high for what you get, they try to be upscale but they don’t have the goods to back it up. I order the complete breakfast, eggs came out over cooked, egg yolk greenish looking meaning well over cooked. Another dish had an eye lash mix with the eggs. Service did not makes out for the mistakes.

Simple but tastey. Consistently good food and coffee

Food is extremely tasty here but its pricey for what you get. Also they tend to rub out of things later in the afternoon so you may not be able to get that pastry you were looking for. The staff all does seem to speak French if that is important to you. Plenty of nice seating including outside tables.

Their almonds croissant are great. Perfectly crunchy outside & creamy inside.

I frequently go to paul and they always mess up my order. i’ll pay for a chai tea latte and then they will tell me after i’ve been waiting that they ran out. since i already paid i have to choose something else. happened the past THREE times i’ve been here. service is bad because the system that they work on is inefficient, so there is almost always a line out the door. the workers usually seem angry and disgruntled. the store itself has good ambiance and is a good study spot, but the service and low supply or everything ruins it for me.

Poor service. Food was fine. Felt like an expensive Panera.

Offers good quality and tasty sandwishes, soups and salads. Amazing french pastries and cakes.

The feel and taste of a European bakery that America so sorely needs.

We are truly doomed to drown in our own garbage if I receive a disposable cup for my dine in order after I specifically requested a coffee in a porcelain cup. Espresso tasted burned. Pastry was dry. Stay away.

Looks Like local homemade

Service was fast, but not the friendliest. I ordered overnight oats, but they were out. So, I ordered a breakfast sandwich as I was starving and didnt want to go out in the thunderstorm. Not only was the sandwich falling apart, but it was the greasiest and most disgusting thing Ive ever eaten. I will not be back.

Excellent coffee and pastries! Nice decor and comfy chairs - perfect late afternoon break.

One of my favorite places on a Sunday morning. Their pastries are very high-quality and their ham, egg and cheese croissants are worth the extra exercise it takes to work them off afterwards!!Highly recommended!

Terrible customer service. Was excited to try it because I was in DC for a class and had limited time for lunch. I ordered a sandwich that was told it would take 5 mins. to make. After 25 mins. and multiple times of having to find someone who would talk to me I got it on the way out when I asked for my money back. The sandwich was only given to me after I had produced a receipt to get my money back. Very disappointed with the poor customer service. Would not recommend if you are on a time crunch.

Great French-style bakery and cafe. Good place for a quick bite.

French bakery, nice. Typically busy around lunch time. If I were in Paris, I would go to a different bakery, but for Washington DC, I was or being outside of France, its very nice.

Its a real bistro with gourmet deli sandwiches, aromatic coffee and delicious pastries. If you love chocolate croissant and eclairs, this place, is for you. Pauls is handicapped accessible and very comfortable place to meet for a quick bite or to share a cup of coffee. There is a street entrance and entry access thru the mall of offices and stores. Very nice. Bon appetit!

Simple and over priced

Our food was delayed due to an unforeseen problem, but the very friendly staff more than made up for the wait! A great experience.

Food was great and fresh really enjoyed it. The 3 stars is regards to the staff lack of training and overall confusion. If they fix that this would be a.great place.

Many of the famous and popular European desserts as good as they get outside of Europe. Sandwiches are good too and coffee is fine. Service is on and off.

Decent place.

The quiche we ordered was served with center still frozen. When we sent them back we were then given two more that were cool and runny. Service was terrible and the wait was long.

Paul does a nice job. We buy sandwiches and salads. On occasion indulge in a coffee. This year we chose them for our Holiday Yule log...Yes everyone enjoyed the Yule cake!

Really Good food kind of pricey though.. really long lines and somewhat slow service. Great atmosphere.

Its a nice place for a small bite and coffee

Fresh and authentic french food. Even the salad dressing is classic french. How do I know? I was born there.

Staff is rude. I asked for an Americano coffee (a type of coffee drink prepared by diluting an espresso with hot water) instead I got a coffee from their coffee pot and insisted that was an Americano (it took them less than a minute to give me the drink after I ordered it so, clearly it wasnt). I took the coffee but wouldnt recommend coming here

Nice place in the area to grab coffee/lunch and quiet enough to have meetings there. Good selection of sandwiches and French pastries. Staff is friendly.

Amazing pastries and great atmosphere. One of my favorite places to grab a bite and relax

Perfect over medium eggs, freshly squeezed oj, amazing bread, beautiful pastries. If youre stuck on line at Founding Farmers, hop across the street. Highly recommended.

Only had the quiche with a side salad. Delicious. Family friendly. A little expensive but well worth it.

I love Paul, yet the last time we deopped by for coffee my lemon tart was not as good aa other times and our lattes were flavorless. On the bright side the brioche was amazing. I still love the location and the ambience

Usually like Paul but this one was a bit disappointing: adequate, overpriced sandwich with no wifi and no seats that had power sockets.

Good food as usual, and really friendly staff.

Why doesnt it show up on google maps when searching for Paul? Also doesnt show up the Paul website! Well, at least there is a place to get good pastries now. Yay!

Good food... similar to LaMadelines.