Elvin was helpful for a 63-year-old man like me who is electronically challenged and has never owned a personal computer. (The ex-wife paid all of our bills for twenty-four years; thats another story). He and I had a rough start right there in the store. When asked about strange terms like Galaxy, I thought he meant the Ford car. Elvin rolled his eyes. But he brought me up on the latest providers and the gadgets. He also explained all of the terms before my signing. I left with a new and smarter phone and was satisfied with his service. Kudos, Elvin!

I have updated this review because a gentleman from the corporate office personally called and was very concerned about the issues that me and my family encountered. My previous review was a one star rating however after talking for a good 20 minutes I could tell the corporate management was very concerned about the importance of customer service. I would’ve given the corporate office a five star rating however the first experience was terrible.

He was very helpful and knowledgeable about all the questions we had regarding the phone we were looking for. We wouldnt have been able to get our phones without his help.

They were very polite and helped me with what i needed. very courteous and friendly. nice job!

Josue was awesome at assisting me with getting my new phone. He made it simple and easy and was just overall super friendly. I’ve been in customer service for a good long while and that’s sadly a very rare quality now a days. But I’d definitely recommend this store just based off this experience alone! Best one in Vancouver for sure.

Elvin was great and great to deal with, all of my questions answered and was in and out quick. It was a process trying to figure out where to pick up my phone and get ahold of the location but that’s just life I guess.

I order 2 of the new i phones there tell me is can arrive next week and when i call the person answer the phone tell me he cant find any order on my name , i recive a email confirmation when i place the order , im very disappointing poor customer service !!

NICK was amazing he explained everything to us. We were very happy with his customer service.He was very polite and even funny.He made made us feel like we were making the right decision on changing carriers

I had a great experience with Tyler. He was helpful & gave me all the information I needed! Will definitely come back whenever I need anything done!

Doug was great! There was a lit off waiting due to the fact that the phones we wanted were not in stock at that store. Doug searched other stores inventory, find some at a Clackamas store but them found some some at a closer store. Still had to wait quite awhile for the otherstore staff to make them available to be activated. Them a still had to go to the other store to pick them up. All together though, both Doug and the Grand Central store member, Isaiah were fabulous, even after long days!

Doug was awesome. Very informative and friendly. He knew his stuff and it was a nice quick interaction! Will be back for sure. Doug is my phone guy for life

If I could, I would leave many 5 stars! These guys here are the BEST! My initial problem with my new phone brought me to them and Fransisco was beyond helpful. He was honest about the products and recommendations. Then, I came back the next day for another problem and DJ just took care of everything for me. Took all the worries away by being knowledgeable and attentive. He helped me upgrade and I walked away happy, and worry free with an upgraded phone. All of these guys are so helpful! You will not regret walking into this location.

Tyler and Elvin were super helpful and spent their time to make sure we had everything we needed. They went above and beyond and even talked to my mom on the phone to make sure she understood everything because she was not able to come in that day. Thanks guys!

Very rude and pushy. Unrealistic rules for customers in store for covid. 1 person for 1800 sq feet!Argued with me the whole time i was in there.

Tyler was great! He was efficient and told me the best cord and charger to get for my car. Very helpful!

The employee Brandi was amazing. She went above and beyond with helping me. She did everything she could to make sure I got the $300 promo when I upgraded my phone.

Service was excellent, the clerk gave me the info I needed that helped me decide to purchase a wireless charger and which model to select. Very nice and clean store

Anthony French helped my mother and myself out with an issue that caused us to come back to Verizon multiple times over. With his due diligence and his customer service we were able to resolve our issue for coming into the store. Thank You for helping us out. We HIGHLY recommend this store to anyone in the area!

When we walked in David recognize us from 4 years ago. He was very good. He took as much time as we needed. We are old and it took a long time to explain. Nice young man. We ended up buying a lot more than we planned but were very happy about the decision.

I was walking by their kiosk in the mall and was taking a look at all the phones that are out. Doug Harrell greeted me, very nice guy. Didnt push me to buy a phone. I also like that I was instantly helped, Instead of waiting in long lines at the main Verizon store. I also liked when I had a question he instantly had an answer. Very knowledgeable about everything with the phones and plans. which he even got my bill from 295$ a month to 217$ a month, and I left that day with 3 new phones and two tablets. I am extremely thank full that I stopped by and Doug helped me. Cause if I didnt, I wouldnt be saving almost 70$ per month.Thank you Doug

Good service stayed after closing patiently to finish my setup. They do need to expel add in a little more about contract. But happy with service

The clerk wasnt able to help but told me how to access and complete what I wanted to do

I will never go here again! Went to get a new phone, was talked into a, buy one get one free. Sounds great, right?? Wrong... they didnt have the phones in stock, so they ordered them for me, got talked into some sale on hardware, which was expensive. Doug, my sales rep kept the order open for three days past the sale, this made my buy, But one get one free invalid. Called store numerous times, unwilling to help me, it was clearly their fault per Verizon reps. Verizon even told me because of their mistake, they would not refund or honor that sale. I am now stuck paying over $1,800 for 2 phones when I only wanted 1 to begin with, but hey, Im sure Doug gets commission on his sales! Never again would I recommend anyone go here. Thanks for nothing

I went in on 6/3/16 and worked with Nick while upgrading to the Samsung Galaxy S7 from an LG G3 and had a great experience. I was having a terrible time deciding whether I was going to buy the S7 or the G5 and Nick was incredible patient with me as I made my decision and gave me honest feedback on both devices, which helped me with my final choice. Today 6/4/16 I had to call and get some assistance and worked with Sam, she was really kind, personable and extremely helpful as well. I highly recommend this store and those two associates to anyone looking at upgrading or starting new service. Thanks again Nick and Sam!

Went in today trying to figure out what the problem was with Samsung Galaxy s5. Micheal was helpful, knowledgeable and attentive from the beginning and never pushy. Upgraded to an iPhone 7 plus and there was no hassle. This was the best phone buying experience weve had recently. Would recommend stopping in and talking to Micheal if you are looking to upgrade.

Brandi is so helpful and knows what she is doing and knows how to help someone who is not technically in the new tech world

Great experience getting my new phone. Nevin was very helpful and friendly!

Madams and Sirs. Dropping this note from Vancouver Mall, Vancouver WA. I have been so well-served by patient and considerate Michael and Douglas. They deserve recognition today. How fortunate you are to have them in your employ. R.E. Wheeler

I recently opened a new business account there and the sales rep that assisted me was great! There was a lot of questions, paperwork , etc. and David was thorough, patient, knowledgeable and very professional throughout the process. Verizon should be happy to have such a wonderful young man representing their company.

Samantha was so patient and helpful when it came to my moms phone bill. She helped her the entire time and was polite and sweet, even though my mom had trouble speaking English and I wasnt able to be there to translate for her. Thanks Sam!! Youre awesome!

Doug provided excellent customer service. My phone (own device) had serious technical issues, which complicated signing up for a prepaid plan. Doug patiently ensured everything worked perfectly before sending me out the door.

Go see April at Diamond Wireless. She helped me save so much on my bill and gave me like $200 in store credit to fully accessorize my device. She was so helpful and patient! My wife and I will be back for sure for our next phones! Diamond Wireless knows what customer service is all about!

Great service. The manager and Ryan helped me get the right phone on the plan that worked best for my needs and budget. Buying a new phone is confusing, these guys made it not only easy, but fun. 5 STARS!

Great people. It takes awhile to get from start to finish but they are very friendly.

When I first came into this Verizon location I was pleasantly surprised by the friendliness of Scotty my sales rep. He answered all of my questions and went above and beyond helping me find the right phone for my upgrade. I love the new XR!!! This store is lucky to have him.

Nick was awesome and made things much easier! Always going there for help

Excellent service! I am a long time loyal Verizon Wireless customer, they truely have the best service coverage among the competitors; however, its the level of customer service from this team that has kept me smiling and proudly referring anyone I know to go in and switch their wireless service.. David and team, keep it up!

Its ok you get just as good service with other carriers not sure if its all a gimmick.

Just didnt have anything i was looking for in stock

Excellent service and products, cool helpful people as well. Thanks.

Very helpful in getting me set up with a new case for a new phone.

David was OUTSTANDING!! Better service than any Verizon location ever! This guy deserves a promotion. .answered all my questions and helped me pick out a fabulous (and cool) looking phone.

Excellent Service from Anthony, Asst. Manager today! Thank you for your professional attention to handle all my Verizon Questions with a positive attitude and great smile! Respectfully, Nancy Boyer in Vancouver Washington visiting from Farmington Hills Michigan

Excellent customer service at kiosk location as compared to the Corporate Store. Jessica took the extra time necessary to upgrade our two phone plans and convert the old phones into two additional phone lines for our kids. She reviewed our plan and discovered a way to rework the plan to save us money. Overall, a wonderful shopping experience.

Great and fast service!

Everytime I come in here it is just a terrible experience. From being harassed buying a phone by a manager to simply not having the customer as a priority. It really sucks. Update: Just talked to corporate directly (Thank God). It is appalling at how I was treated in that store and what I was told concerning refunds/replacements/defective devices. Verizon Corporate has been informed and once again I am just so glad I called because this dealer just wants your money...

Personally I recommend DJ or Michael. Always good customer service with them. 🤙

Talk about outstanding service! I went in to troubleshoot some issues on my wifes phone and David went above and boyond to get the problems resolved and questions answered. Not only did I leave with all my issues resolved but they also reviewed my plan and I left one HAPPY customer. I will be going back here for all my phone needs.

Always super helpful Everytime I come in!

My rating is Zero Stars. My family went to ask a question about their plan and their usage and the employees at this location sold them three additional pieces of hardware, an upgraded/more expensive service plan with protection coverage AND refused to even set up the phone! Then, because of the poor set up they did receive, one family member got locked out of their email and have now got to begin again as they have lost all contacts, and cannot regain access to their email account.We have now returned EVERYTHING. And this store had the nerve to call the store who completed the returns (which we spent 5 hours in the car driving to) to ask them why they completed the returns (which were in 14 days) because this store lost their commission on the sale.When I called this location for help--they were smug about the entire situation, told me they had no idea my family was from out of town, and did not even offer to look up the account to help us out.My family has now chosen to leave Verizon ALL BECAUSE OF THE TERRIBLE CUSTOMER SERVICE AT THIS LOCATION.

I went thru verizon once or twice .once when they were gte then again few yrs ago.i couldnt handle em.why bc you coukdnt download much meaning you couldnt use very much dataBut from what others said bout em.idk.i jst dnt like verizon they msy hve chaned their policies or whatever but think ill jst stay with metro.i did go thru sprint in 2013 for while but ya.

Very friendly and helpful

Michael was the best customer service representative Ive ever dealt with

Helped my husband with a glitch on his phone. Gave us an extra gb, plus a $30 credit. The best Verizon store is in 164th.

Awesome representative ! Very knowledgable and polite.

This is hands down the worst service Ive seen at a Verizon store EVER! The guy that works there said 3 words the entire time I was there, came in looking to get a Galaxy 9 or at least pre-order one but he didnt offer any deals at all, all he said was they come out on the 15th. Thats all, so there was about 6 words not 3....very disappointed!

Took me almost an hour to get my phones. At first couldnt activate them, then almost cancelled the order. Which would have caused me to lose my deal I got on Cyber Monday

I have to say Prashant is one of the best representative I have worked with there ever. I have had to go to the kiosk quite a bit lately and mostly I have gotten brushed off with it dont know what the problem with the phone is or the account. He took the time to walk me through all of my questions and issues and helped my get multiple items. I made it a point to come back and get my phone from him considering how well he worked with and for me the other day.

Great customer service!

Was great. Treated very well. Got what I wanted

Buyer beware - although they are an authorized dealer, they are non corporate, you will get charged more for the actual phone device AND will be charged a $20 set up fee.

Verizon hands down best carrier in the USA! Friendly staff great experience.

Worst service ever. Guy was rude and totally uncaring. Never go to this store. There’s a great one at Vancouver Plaza next to Target only a few blocks away.

Wonderful, Geoff was so helpful taking his time explaining everything and answering all my questions. Such a positive experience.

From the moment my mother in law and i walked in we got the feeling that the woman (who is an employee named Emily, which now I cant remember if that is really her name maybe Victoria??, she wears a lot of makeup and wears big fake eyelashes) sitting with her friend having a nice chat while we wait for her to finish(about 8 minute we waited while they finished) had no idea what she was doing, she then decided she could help us (which she didnt, still dealing with the phone upgrade she was supposed to do for us as a gift to someone that still doesnt work even though she guaranteed that it would work on Christmas morning but yet, here we are its Christmas and Im writing this review on my tablet because the phone she set up or didnt set up doesnt work. First she was trying to give us a free tablet with the purchase of the phone, which we told her 3 times NO (not a deal breaker just annoying), then she proceeds to talk to us about sim cards and the old phone which the new phone was supposed to replace does not have a detachable back, it is an adroid maxx, I told her 3 times that the old phone does not have a sim card and no sim card tray, she said yes there is its in the tray and continued to argue with me about the sim card and was very irritating (how do I know more about this phone than she does and shes an employee), no its not, all the info was automatically put in there when we first got the phone, she could have easily googled to see if Android maxx use sim cards, now we have a new phone That we cant use and 2 sim cards... Why? We have no idea!! In the middle of all this I told my mother in law lets go to the new store in woodland Washington, unfortunately she said no we were already out Christmas shopping and she wanted to get it done, that was a mistake! So finally 2 hours later and her getting the manager 4 different times (just there to get an upgrade as a gift for my husband) she gets ready to check us out. As were checking out the total is 70 something dollars (Emily said the reason it was 70 was taxes and activation fee because it was considered a grab and go, whatever that is no one explained it to us), so my mother in law tells her that she has a note on her account for any activation fees to be waived, which then she goes to get her manager to ask about it and he confirms right in front of us that yes thats exactly what that means. Now we are sitting here chatting online with verizon customer service for 45 minutes on Christmas day. Come to find out Emily put a protection plan and some kind of insurance on the phone without even asking, we found out through an email we received. This is unacceptable and now I ask myself how many people has she just added things to their account and not told them? Emily had horrible customer service and didnt know important information about the old phone and didnt really know what she was doing, she was completely incompetent. I dont think working with the public and electronics should be her career of choice, maybe she should stick with makeup, or she needs to brush up on her device knowledge!

Sam Norris was amazing she made sure we got everything we needed and was fast and good at what she does I would definitely recommend everyone

Absolute worst experiance.. the most dummest and laziest workers I have ever met anywhere!When we came in to ask for our account number the guy told us that it can only be done by calling customer servicer... well customer services is not working! So we had to go to another store to ask for our account number and they pulled it up within seconds no questions asked.

I stopped by with a few questions on upgrading to a new device and David Benjamin was amazing at giving me options and helping navigate a product comparison so that I could compare best features and pricing and could make the best choice of device based on my personal usage. He even assisted in getting me a $200 rebate and was exceptional in that he went above and beyond to provide all rebate ppwrk in a preaddressed envelope so all I had to do was put in the mail! Outstanding customer service and I highly recommend David and Diamond Verizon at the Westfield Mall for Fabulous service, support, and product knowledge!

Needed help with a phone that kept dien at 40%. These guys really care about getting your problem resolved. Stop here to get excellent service!

Excellent service quick and easy.

Doug was an excellent person that turned my day from bad to better. he helped me find what I needed and had a smile on his face the whole time even though I was impatient .

Pushy salesmen, hardly any inventory didnt have either phone I wanted.. not a very pleasant shopping experience imo

Chris was very helpful setting my device and recovering my passwords. A+

I walked in and immediately was greeted.

Coolest guy in the world! Very helpful and efficient

Always so welcoming at this location :)

Ive been a Verizon customer for 20+ years.This particular store over the last 2 years has just been money mongers. They sold me a phone that was inadequate, broke within a year. They said it was outdated, that was their excuse. When in for a tablet, told them what I needed it for, they sold me a tablet that DID NOT do anything I needed it for. When I returned from my business trip I brought it back to Verizon. I spoke to the same person that sold it to me, he told me that I was stuck with it because I had it for more than 14 days. Verizon has lost my trust and my business. Buyer beware!!

Really great service with very freindly workers, highly recommend for service and help.

Very helpful, if youre patient.

My husband really likes them.

Service was horrible! Wouldnt return or recommend.

Josh was super helpful and friendly!

Great customer service!

Terrible service, went to warranty a screen protector that cracked before I even took it out of the plastic. I was told by the bearded and tattooed greeter that the warranty only applied if the screen protector fell off! Seriously it wasnt even out of the bag and less than 24 hours old. Will never go back again, go to cascade station those guys are the best!

It’s bad service they are lazy and don’t know any information

Very very helpful

Above and beyond service 😁

Great customer service!

Terrible customer service

David is awesome!

Not very helpful

Manager is not friendly

Great