I have been a member of xfinity for about 20 years.. I am going to leave! My big issue has been with your mobile service. This has been a consistent issue that Ive lived with and worked around. No more.

Normally not the best experience for me to deal with tech issues. But this particular location was quick friendly helpful and on top of it.Makes me rethink my business with xfinity but in a good way. Would recommend to others.

This was not good, wait was unacceptable.Max was a great help very calming. He was the only one that made sense in a chaotic situation.Also the tech support person that did the activation in Houston his name I believe was Rodriguez but he said his friends call him Duck he deserves some kind of recognition for doing such a good job and for that matter so does Max the office I went to was in Vancouver so Im sure they know who Max is thank you for the opportunity to let you know that you do have a couple of great employees who are deserving of praise!

It is very bad service look for another company bad service bad treatment and very rude operators the worst not recommended 🤷 bad bad zero recommended

Tony was very helpful and informative. He worked with me and was very patient with me making sure I understood what I needed to do to complete my goals. Thank you so much.

Great customer service as soon as you walk in. Employees are super friendly and happy to help you out. Their services are great and reliable also have awesome prices for their services.

I expected this to be a terrible errand... Not so, I was in and out within 30 minutes. The customer service was really impressive. Best of all everything worked perfectly! Although I do have to add a boo for not having a restroom available.

No social distancing inside this store! Plus, they were packed and had everyone bundled by the door!

This Xfinity store is awesome! Has lots of options for your budget and Yea its crazy busy all the time, but thats mainly because only 2 locations in Vancouver! Most Reps are awesome but the best dude by far has gotta be Marco J, He knows what hes doing and he is super chill, patient, and makes you feel comfortable. True stellar customer service!

Walked right in. Great service.

Daisy was amazing! I needed to transfer my phone line, and it ended up being a pretty complicated process but she made it so easy for us. She was not only super patient but also extremely knowledgeable and informative.

Very helpful staff. Ask for Cristian for the best service and after-sale advice. Highest integrity!

Went in for a simple modem exchange for the newest one and little did I know the guy added instant TV to my service. I didnt want TV and I didnt know they added it until my bill was due. They never even gave me the equipment for TV so Im assuming they were hoping I had auto pay and wouldnt notice the extra charges. Comcast is a awful company that only works because they are the monopoly of internet.

The lady that helped me was so wonderful and patient with me and helping me to understand everything I really appreciate her help

Super easy and the staff is great in helping out. I appreciate going above and beyond and they do!

Great customer service! They did a wonderful job helping me switch my plan to a new one!

Great customer service especially compared to your phone customer service...which we contacted 4 times & they never got it right after spending about an hour each time.This guy had it done & completed in 15 minutes, was very knowledgeable & friendly!

There is a hero that works in this store his name is Aaron Tibbits goes by Isley. After 3 plus weeks of others trying he is the one that got it done. He is charismatic and positive a pleasure to deal with.

Benjamin was very helpful. Great experience..

Had a bit of a wait for my turn, like 20 mins, but people were nice.

I know Comcast as a company gets some hate but the employees that work in their centers have always been helpful to me. At this location Josh Ballin helped me reduce my bill while actually getting a higher internet speed and didnt try to upsell anything. I cant stand heavy-handed sales people; Josh presented a few offers honestly and wasnt pushy. I came in, got better than I wanted, and got out in 15 minutes. Best Comcast experience yet 👍

Great customer service fast and friendly, Max Castillo was super helpful and nice

Extremely busy store, but they took our names and had plenty of adequate seating. Clean store and nice customer service.

Sales/customer service rep Nick was pleasant and informative. The store is clean and looks great. Thanks Nick.

Went in today 2/22/21 to get a new power cord and remote to my cable box that my dog chewed up. I usually hate dealing with this kind of stuff. Benjamin helped me. He was fast, personal and professional!! I was in and out in five minutes. Never felt pressured to upgrade my account or add anything. It was as easy as walking into Starbucks!! I always say your customer service is your front line and the face of the company! Thanks Benjamin!!

A disgusting example of how providers utilize nefariousness in their business practices and sneaky configuration settings.

Well done! Courteous and professional service always appreciated.

Maximilian was so patient and helpful with my strange case of technical issues. Highly recommend.

Very professional and knowledge. They made me feel very welcome and answered every question I had as well as more information than I thought to ask. My experience here was great.

First time at Xfinity (Comcast)I was greeted at the door. All GoodBut the second time I went, my anxiety level jumped up. To many employee hand out waiting for their fish. LUCKEY for me I someone to go to. So I waited on him after he was done with him perceived client. So back to day one.Greeted, By the manager Mike and Tony. Just maybe 3 employees was at front. Tony ask what I was there for. I replied with Molbie.After that great the store agent (Tony) got me hooked up.

3 years and keeps going up while new costomers always get cooler less expensive internet for 19.99 i pay 59

The lady named Daisy Zajicek helped me exchange my fathers cable box and there were a few problems with it and she was Wonderful!! Took her time to figure it out and made sure everything was Great before I left the store! I couldnt have asked for anything more!! Its been a long time since I have had such Great Customer Service !!

Max was very friendly and knowledgeable.

The young man who patiently helped me was so nice. I think his name was Marco.... It started with a M.

Daisy was an absolutely wonderful person! This particular location is always great!

I always receive good help here. Today Nick helped me change plans and explained their new streaming box...which is a far better piece of equipment than the DVR box with its ridiculous load of extra fees. The flex box is free for your first one...none of the extra charges Xfinity Corp strings onto the X1. They give you one free box per household, which includes Peacock (NBC) streaming free as Xfinity owns that company now. With aps like Playon, hardware DVRs are outdated tech. If you need help at this location, Nick (Nicholas Lorusso) is great.

Christian is very helpful employee ask for him.

Customer service in person was great but I despise the robot that answers all I want to do is talk to a person 😂 and it takes forever. I would rather be on hold than listen to that fake typing the robot does.

Great staff, friendly attitude solid group. Alex is a wizard for phones. Highly recommended

As others have written, it CAN get very busy. I got lucky and hit in between waves and was helped by Tony. Extremely helpful. Set me up with new cell service. Also reviewed my existing products and helped me get the most out of all the services. Good job all around!

Wonderful, helpful people. Way better than calling the 611 number.

Great job. Got a better deal on my cable.

On July 31, 2020, I went to the Comcast Retail Store in Vancouver to exchange my current cable box for a newer one that was voice activated. There was no line and I was quickly led to a counter by a nice rep. He started working on his computer. A couple minutes into my waiting, he told me that the reason why it took a few minutes was because he was searching to see if there was a better plan for me than my current one. My wait was so worthwhile because he was able to reduce my current bill somewhat. Today, I got my official Comcast bill and the saving was indeed real. I wanted to thank that nice rep for being so kind and thorough in these challenging times for most of Comcast customers.

Without question the absolute worst company to deal with. My calls for service constantly dropped. I never get a person who knows what they are doing. They never notify me of when equipment is in need of upgrade.They absolutely have no care for their customers.

The hardest company to simply just talk to a live person at the store you need to go to! Instead of connecting me to the store the automated system sent me somewhere else then I had to use the chat service instead of google just having a phone number to the store I needed.

Comcast has been wonderful to me and xfinity service is completely clear!

Saved big money with their plan and snagged a free phone in the deal. Rare these days.

Quick and easy like it should be.

A little lacking in product knowledge. However, service much better than the service by Corporate!

In and out quick with the gear I needed to replace my old router and remotes. Covid compliance was high and I felt safe with the social distancing measures in place.

Great customer service,and was able to solve my problem in a timely manner.Good Job

It was a good wait to actually speak to a person at the desk. However, once I won the the next person in line prize. I was done in like 3 minutes.

I was here to disconnect my services. It was fast and easy. Probably I spend on Xfinity Store about 3 or 4 minutes to get it done. Sales guy guy ( Im dont remember his name, sorry :) ) was very kindly and polite. I one say just one thing : thanks for fast and good service.:)

Place is always busy as heck. You are going to wait in a line no matter what but once your in, always get the help you need! They seem to take good care every time

The Lady that helped us made our day she was a really nice person and needs to be a manger she was so happy to help in so many ways

My 1st experience wasnt so great however the 2nd time I called the person I spoke to was most helpful and fixed my problems.

Had to stand outside and wait for staff whom took their sweet time attending to us. Seemingly, there were only 4 bodies in the entire store. Odd experience. Its Comcast....need I say more?

Friendly always + very helpful w/thing i need to know or are wondering about it, helpful even w/stuff i didnt mean to learn about. 5☆s so far nothing i have any problems/complaints w/xfinitys brand

They changed their hours without notice.

Got my internet essentials without a fuss

Jesse is the best 🙂!!! He gave us very good service and the most information that we needed to get what fit into our Xfinity experience!!!

Line moved rapidly. Staff attentive and responsive. Got what I needed quickly once on store.

Excellent customer service very accommodating store employees

Worst customer service I ever has to deal with, if you thought dealing with comcast on the phone was bad, just wait until you get to their with theirstore. ZERO customer SERVICE. 10 sales people to every one tec. Long wait times innless you are there to spend money. Do your self a favor and go with ANYONE else.

I cancelled my account but have never personally had anything but excellent service. Side note: good covid protocols.

I have to say they (store personel) were very efficient at keeping the line moving, and getting people with appointments in. Once inside,quick friendly service. If only their phone service was so good.

I tried calling the store! it is impossible! it takes nearly 10 mins anytime Ive ever tried to call and all i get is a phone center with completely useless robot like people ! expect a 30 min call! minimum! just go to the store and talk to someone in person! dont waist your time talking to someone in a call center in India!

Went to the store to set up service after talking to multiple reps via their website. Got to the store an had to wait for them to open. Was greeted at the door by a rep named max. I told max I wanted to set up new internet service and what my address was. He pulled up my address and informed me that there was service set up at the address prior and that I wouldn’t need a tech out to set up service. I told him I was looking for the 100 mb internet plans at 34.99 (normally 44.99 but get a 10 dollar off for going paperless). He then stated that there would be a modem rental fee of 15 dollar a month. I said no, per the reps I talked to them quoted me the plan for 34.99 and nothing about renting a modem. He went and got his manager who looked over the plan I was wanting to get and then said I needed to rent the modem. I then informed the manager that was not what I was told via the chat session (which I have screen shots of to prove to them). the manager was not willing to work with me and wouldn’t give me the modem in the plan. I walked out at that point.Going straight to the point. STAY AWAY FROM XFINITY. THEY FALSE ADVERTISE THEIR PRODUCT AND DON’T COMPLY WITH WHAT THEY HAVE SAID

Employees are professional, efficient, taking care of each customer as they arrive...Abiding by all the Covid 19 rules. I must mention Marco. Marco gave us great Service and advice on our Internet Service, was knowledgeable about our specific needs.Thankyou Marco....

The line is pretty long, but not their fault due to covid. Great service!

Service was quick and friendly store was not crowded at all.

I have to say, there are few companies who survive based on this strategy: offering a superior product, with inferior customer service. The one star is for internet speed, and thats it. I have purchased a product twice now that was advertised as unlimited then been billed for charges. I get statements in the mail that say one amount, then an online statement that has a completely different amount. You cant get answers in person, and you cant get help over the phone. Purchased a tv remote product that never showed up and now they changed my listed product on my account. I have never considered actually filing a suit against a company until now. Stay. Away.

Hey just an FYI for anyone interested in signing up with xfinity, they lied about early termination fees WHEN WE MOVED OUTSIDE A SERVICE AREA and their physical locations have the WORST customer service when you go to return your items. Beyond livid I was charged $120 when I moved away from an area they serviced AND THEY DIDNT TELL ME until a bill showed up and then they said there’s nothing they can do. No longer recommending you to anyone @xfinity. Spent 30 minutes in line outside this location because employees didn’t tell people in line that they were taking equipment returns in front of other customers and I had an equipment return, was very obviously holding a box of equipment.

After being frustrated making that one phone call to the worst customer service I have ever had with Xfinity I decided I was going to the Xfinity store. Best customer service ever. Thank you again DEVYN!!!😁

Poor customer service...manager wouldnt provide something obviously needed because he has no authority to help customer. Have to wait 2 weeks then they will help.... stupidity.

Quick, professional, & effective 👍🏿💯

The one who checked me in was om

We have not had internet for a week which has interfered with our 24hrs business. Attempts to get help, we were told by the reps that they cannot help us because they have no access to our account. The ONE person who has access to our account is away on holiday and so we will have to wait. Meanwhile we were told to keep restarting the the system with hopes that the internet will be back. Day 6 now and we are still down. This is totally unacceptable and something needs to be done.

We went in to this location to transfer internet services. We were met out side promptly. And in no time we were leaving with faster internet and paying less! Super helpful and great service.

It was decent, they couldnt directly help me but they still tried, xfinity needs to work on their server issues within its own company, is all I have to say

Comcast is a monopoly and they know it. No businessman would negotiate for something they can take, and Comcast can take your money all day.

Very helpful, fixed what was wrong. Thank you.

Best experience Ive had with Comcast. Staff were friendly and helpful. They also did a great job with social distancing.

Customer service is prompt and extremely helpful. Heck. Even calling is given to someone who relates with something you are going through. Its refreshing to hear

Went early. The whole process took 15 min and I left happy! Great support staff!!

Long wait. Limit how many people can go in. 1/2 hour wait.Lady at check in # 1. Wasnt friendly or very helpful. Clerk came out help my right away. And gave good resources on how too installed.

Fast and easy told what we needed to upgrade parents tv and Wi-Fi experience

Andy was very helpful with my problem. Xfinity as whole has a lot of work to do.

They helped me with getting the right info for activation

Fast & friendly.

They were very helpful, considerate and reasonable prompt with help. They were great in regard to masks and distancing.

As these stores go, this one seems to be on point. I was surprised at how speedy they were. I left impressed with their service.

In store customer service was great. Made adjustments to my account without any issues.

Ryan Larsen was outstanding. Great customer service.

Wrong entrance, cost me 10 miles of gas just to get there and not be able to get in before the place closed.

I think xfinity/Comcast is ripping off the public. I remember when cable was first installed and how it was sold to cities. This company and the expense the public is charged is not what we signed up for.

Josh, the associate that assisted me was the best! He took the time to listen and worked really hard to resolve my concerns, although ultimately it was beyond his control. Thanks Josh!!!

Prices are to high, and customer service is questionable

Very confusing and impersonal.

Still the same store try to sell you something that you dont need. !!