user
T-Mobile
1776 Decoto Rd, Union City, CA 94587, United States
Appearance
T-Mobile

Comments
Ma
Review №1

Very patient and sweet staff! I appreciate all their help getting me a new iphone and helping me back up my old one.

Mo
Review №2

Good experience overall. Had to wait a bit for my turn. There is no set system of how they attend you.

Ti
Review №3

My phone wasn’t working and the staff here help me make it work. Show me some features I can use on my phone. Thank you Randy and Assad for the assistant.

Su
Review №4

Very supportive staffs and will give proper resolutions to you query.

Ca
Review №5

Great service. Sales person and the manager did a bill review and help me get additional products that matches my needs and my bill stays the same. Thank you

Kh
Review №6

I will be really happy to go 15 miles away to a store with good Customer service, please change the manager and the girl very rude playing with their phones and you have to explain 15 times for them.

Ch
Review №7

Switch to tmobile and got a deal. Good people and knowledgeable.

An
Review №8

Great customer service! I highly recommend this location. All Representatives go above and beyond to make sure that you get the best deals every time. I highly recommend this location and I will be referring my friends and family to stop by as well. This is definitely my go to whenever I have any questions or to upgrade again.

Lo
Review №9

Asad was awesome! He was professional, really helped us out, and provided great customer service! Thank you!

Si
Review №10

I wished I never visited this store, please change the store Staff, or close if you cant work, they are making you wait for hours just because they dont know what how to do the sample thing, they want you to call customers services do everything on your own.

Hu
Review №11

Nothing but great service out of this location. Quick. Easy. Painless. Always giving me the best promos and my time is never wasted when coming here. Love it!

Je
Review №12

Came here to buy my son a phone and had a great experience with the representative! Very friendly and knowledgeable on plans and service. Looking forward to doing all of my business here from now on. Strongly recommend!!

Ch
Review №13

Assistant manager Debb was rude. Did not help, but argued about the problem over a sim card.

Br
Review №14

Best sprint store I have ever been to. Great staff and very helpful. They had tons of deals and offers. Go check them out

Er
Review №15

Rude. Asked to see a product they had in stock. They didn’t want to bring it out and show it to me. They rather showed me a picture of it they took of it. I chose to buy the products else where for a cheaper price. The manager was rude. I think it was because I’m black she thought I would steal the item I wished to purchase just very rude had me waiting for services when there were only me and one other customer in the store he was being helped while the manger was playing on her iPad and I was asked to wait for assistance. Just all the way very rude.Update came back to the store they pretended they were closed. So I called corporate and got one month of service for free. Lol 😂 jokes on you dummy

Ba
Review №16

Very Bad Customer service please close this store, the Manager doesnt know his rotation of work and how to handle Customers.

Ry
Review №17

This store is new and amazing. Clean and the staff was great. I got a new iPhone 11 free when I switched. Recommend.

fn
Review №18

Please shutdown this Store Manager is very rude and disrespectful, I will even change my family lines to Verizon.

Ce
Review №19

Got a tablet on sprint when I went to pay my bill. Great staff and clean store. Very helpful

Sh
Review №20

Service in t mobile san leandro bad needs more improvement.

Vi
Review №21

I went in for a simple bill review and the reps went above and beyond for what I initially came in for. Offered a bill review and assured me I was getting the best price in wireless.

Mj
Review №22

Very helpful staff

Du
Review №23

Great customer service!!!!👍🏾👍🏾👍🏾 Store was very clean and I felt comfortable during my transaction.

da
Review №24

Great store experience. Went in to upgrade my phone and the manager Chris helped me get an additional line on Sprint.

ja
Review №25

Chris and his staff are very knowledgeable!!!! Was tired to paying my ridiculous ATT bill every month and Chris and his staff gave me the best deal possible!

Ma
Review №26

Great customer service ! Very clean Environment!

Ja
Review №27

Amazing customer service and knowledgeable staff.

Ni
Review №28

This place needs to be closed seriously

Information
20 Photos
28 Comments
4.7 Rating
  • Address:1776 Decoto Rd, Union City, CA 94587, United States
  • Site:https://www.t-mobile.com/store-locator/ca/union-city/decoto-rd-alvarado-niles-rd?y_source=1_MTcwMTUxNDItNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 510-400-9431
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations