After the waterpump failed on my 2014 Ford F150, I had it serviced at Big Valley. I also asked for an oil change. Once I arrived home I noticed that the next service sticker had not been changed and the oil life had not been reset. I took it back thinking maybe they had overlooked the oil change. Upon arriving I saw Calvin, the service manager and explained my situation. Without hesitation he jumped into action. He didnt pass me off to someone else. He made my husband and I, feel like the priority. We TRUST Calvin and will gladly continue to bring our truck in to Big Valley as long as hes there! Next oil change is free 😍Thank you Calvin❣

Regular oil changes for the baby girl.

Fabio is the man, service is outstanding, truck is running Great!

Great customer service

Had to shop for a different location. Place is too busy for pandemic purposes

It was very good today.

I enjoy coming to this service center, the staff is always helpful and a good environment should you chose to wait for your vehicle. The drawback is that even with an appointment there is frequently long wait times, usually 1 -2 hours on a Saturday, for oil changes/tires. They do have a free shuttle that can take you home if you desire to leave your car behind for a bit.

I’m stuck in the “Quick Lane” we aren’t moving and they only seem to have one bay out of 5 open? I bet they are staffing based on demand and then short my time to reduce employment payroll. I am a bit offended, so far here 1 hour in the “Quick Lane”.Edit: they had me out in 1.5 hrs for an oil change. Didn’t progress at all on their board. Could do better so I raised it to 3 stars

I was in and out in a timely manner, competitively priced, they have a state of the art alignment machine and a great staff!!Will definitely be telling my family and friends of the great experience !

Great service friendly staff 💓it