Great and super easy from ordering online to the curbside pickup. Gentlemen were very nice.

Andy gets me at the door - he was friendly & very helpful. I was in and out in 10 minutes! I was directed to the item & was looking for & was thru checkout very quickly.

This place was clean and orderly even with ilse ways riddles with impulse buys. Selection was good.Prices were matched to a lot of internet buys.Ill be shopping here more.

If there were more than five stars this Company (best buy branch at Spanish springs/los altos) would get them! I am so impressed with their service. All of their team members are so kind. And, also I would like to acknowledge Logan S. from geek squad auto tech. His very professional, knowledgeable, helpful and whatever other positive attributes I could include! Thank you! :)

I love best buy there customer service in all departments are great

Best Buy doubled their rate for the Geek Squad yearly service. I can no longer afford this service. Its a shame that there are no lower cost options. Im not a happy customer.😞👎

Its nice to be able to get the electronics and accessories that I need on short notice from people who actually understand what I need, instead of having to wait 4-10 weeks for an online order from the competition.

Waited 10 minutes for help to have someone look in 3 places to tell me no not in stock. Friendly staff though

Went in looking for a TV (our is 7 years old). We spoke with Luis. He is a very knowledgeable salesperson. I mean VERY knowledgeable. I hoped they got paid by commission, because he did a great job in explaining the differences in TVs. Overall, it was a very good experience this time around at BestBuy.

Sarah was very helpful. She took the time necessary to assist us with our purchases.

THE. WORST. CUSTOMER. SERVICE. EVER. Prices are great. Just go in knowing what you want from online pricing, and get our. The sales team just suck. Kudos to the assistants/lot crew. However, dont try asking any complicated questions when purchasing anything. All the sales team knows, from what we experienced, was how to work a register. Shameful.Prices - Great (price match!)Anything else- get in and get out!

Still in disbelief over the fact you can now buy a coffee cup that you can control the temperature on. . . Amazing technology but I think I drink coffee too fast for it to be helpful for me!

This is unquestionably my favorite Best Buy, well worth the drive out to Spanish Springs for the undeniable quality of the customer service alone. The store is clean, organized, well-managed, and the employees seem genuinely pleased to be working here. They are well-informed, not pushy in terms of add-on sales, only offering relevant products and services, and you never have to hunt someone down if you have product inquiries. Every shopping experience I have here feels warm, inviting and personable. Highly recommend this store.

Staff was very helpful. Place was clean and well lit. Also there was no line for check out.

Bought headphones nice products. Staff very helpful 😄

Great product selecion but service was kinda slow and fairly high dollar

I would like to give Sosa a big big thank you for his incredible customer service skills, patience, kindness, consideration, and helping hand.He recently stayed with us way, way past closing time (an hour) helping us get an old phone activated over the phone with the service providers, and he even talked to the foreign representatives on the other line for us as they couldnt understand our request for the life of me.He handled a stressful phone call with absolute expertise, while truly going the extra mile. He deserves a raise. If all employees were as knowledgeable, kind, and patient as him, the world would be a better place, no joke, no exaggeration. THANK YOU SOSA!

Bought some dash cams abs had them installed little slow on the install but did quality work so we were ok with it would recommend and will be back for future installs and merchandise

I had good service, but the delays made me feel like I was buying a new car, and not a phone.

Terrible service!!! Unfriendly AF!!!! Getting any kind of service was like pulling teeth!!! Ridiculous!!! This place needs new employees!!!

Great place like usual , lots of pty shelves,, just like everyone else unfortunately

Great to just look around, always a little shy on inventory. They usually have it at one of the locations.

Wonderful amazing fantastic a once in a lifetime experience.

Unfortunately they are running the mask mandate real hard there so Ill just order from Amazon or others. Feel bad for the staff that work there. The young man that helped me was great but Im afraid they will be out of business soon.

Pretty nice set up and the staff is very friendly and knowledgeable. Alex helped get me up to speed on new wifi technology without being pushy. The prices dont seem too far off from online prices.

Love these guys!! The Geek Squad know their stuff--highly recommend the service program!

Games section was a mess. Mixed up and unorganized. There was no also prices listed for any of the playstation games. I shouldve taken a photo to show what a mess the area was. You could really tell how little the associate not only didnt care about their department but also which system they might have been a fan of as only the xbox game section looked half way decent and atleast had a few tags. The sony and switch areas were a total mess and mixed in. Such a dissapointment.

Needed to return a printer. No questions asked. No hassle! Left with correct printer!

Jesse at the checkout counter was very friendly and helpful when teaching my about my new charger

The team helped up wonderful staff inside and they had a wheelchair for my daughter

My visit at best buy was great, during black Friday I got what I wanted is my TV. Great customer service. Ty best buy.

Not well cared for store. Boxes everywhere and they are certainly short on stock.

I had a great experience nice people very helpful

Weve met very knowledgeable and really patient personnel, thanks guys👍

If you need Electronics! Best Buy is always good place to drool.

Jason with geek squad saw me without an appointment and fix my computer in 10 minutes! These are the type of people that are the reason I go out of my way to drive to Best buy for anything electronic

Outstanding staff help they didnt have what I was looking for. SO THEY RECOMENDED WHEREI COULD FIND IT .THEY WERE CORRECT.

Found all I needed and the staff was great

Great and helpful service. Found what I was looking for.

They ate always a great help understanding your needs. Very courteous they dont try and sell me something I dont want.

The salesperson was very helpful and efficient. Best Buy carries fewer items in stock now, so on alot of tvs you have to order them. Takes approximately a week for Best Buy to receive them.

There lucky I cant give them zero stars! The lady answering the phone is beyond disrespectful! I dont know her by name but I will be going inside today to find out! Her attitude was horrible I promise I will be calling corporate! She definitely needs to be fired ! She has the worst customer service Ive ever experienced by far!.. Best Buy Im very disappointed in your choice of Team members. If this is the way you treat first time customers Ill take my business elsewhere!I highly do not recommend this location or any Best Buy for that matter! Im beyond disgusted!Try again tomorrow Best buy because this is not ok!

Went in to get a sound bar for our TV. Front door man directed us directly to that section. We looked at the products just a few minutes before a sale associate found us. He demod a few, we decided and paid. We were on our way. Very Satisfied!!

Best buy has always been a favorite when it comes to tech stuff. I enjoy being able to see stuff in person and have a qualified person to talk to.

They are the best. Bought a new phone and insurance. Broke two days later. Had trouble with the insurance and the manager at the local store just ordered me a new phone! If you think thats great when the replacement phone arrived they let me exchange it for a different phone. All I can say is that was over and above what I ever expected! Great job Best Buy!

Very clean and great assistance. Short lines so it was a very speedy in and out for me! 😊

Went here looking 4 a new samsung watch and bought a tablet instead, as it had just what i wanted in features. Best of all was the nice, non pressuring, salesman that had great recommendations based on what I said I needed, not what he needed to sale me. Quite refreshing. Itsme itsme

Great customer service, which is hard to find at Best Buy. I just recently bought a $1200 TV from this store and today I was in there looking at home audio systems and noticed that the TV I had just purchased three days ago was now on sale for $980! Dave and Sara helped me out. They quickly rectified three issue. They returned the TV and the additional three year warranty. Once that was done they sold it back to me, now with a five year warranty and $221 back to my card. No hassles, no problems. Even though I live in South Reno, Ill make the drive up to this store. Even the door greeters at this store appear to be enjoying their job as opposed to the South Reno store. Keep up the good work!

Always good and nice help easy returns

We went in to purchase a new printer. The team member was helpful and knowledgeable.Bought a nice one. A bit pricey. Well go back

Needee to exchange and the customer service guy was very helpful and friendly, and the store was less crowded than other locations.

Didnt have what I needed, but went above and beyond to give me a . com that may help.

Ordered a Samsung sound bar and asked for curbside pickup. I didnt have to wait too long at all. The young man brought it out, loaded it in my Yukon and I was in and out in less than 7 minutes! Great service and the store member was super polite and kind. Cant ask for better than that.

Mir was very helpful. What we were looking for was not in stock. But Mir is very knowledgeable.

Very helpful and had what I needed

I go to this Best Buy instead of the one in Reno because they actually ask me if I need help, they are professional and informative and help me with returns with no issue. Whereas if you go to the one in Reno it’s the opposite ! Come here for great customer service.

The selection of mid-range cameras exceeded my expectations and it is always a good idea to try out the models to help decide on what to purchase, which is the inherent benefit to shopping in person. Staff was not to pushy about anything which I appreciate.

They came out to give me my order it was convenience and low price on a laptop I bought.

Like any other Best buy but they were out of everything. I really hate the fact we had to return something they didnt have in-stock and they will not refund your money they give you a best buy card only good for them that is bs.

The appliances are over priced and the selection is slim.

I come here just to walk around and check out things Im too poor to buy, 10/10 would come again

Found what I was looking for due to everything being an orderly condition

Online shows curbside is open until 8 but that is clearly not true, customers should lower expectations. I have been to other Best Buys and received better care, so brand is not consistent across locations. Wish they would update website to accurate hours.

Not very good, stopped in there to get a ph.case for my A71 Samsung and they didnt carry it. And they didnt have a very big selection for any samsungs

Wife received a remote start for Christmas. Steven took care of the installation and was very knowledgeable. We will be bsck for sure. Great service. We are from Oregon and have not received this type of service ever at the Salem location

Ordered a refrigerator and picked it up there. Staff was super helpful.

Service is always good, employees are always willing to help.

Still the same old best buy.Terrible customer service!

It was awesome 👌 I had great help !!!

Looks like online shopping it is.Why have products out on display and then say we cant order any of it!!!!!

One of the last Best Buys out there, especially in this area. Place is a mess. Pricing is on par with everywhere else. The only reason to go here is for a little more selection variety. In Reno we are stuck with them. If you have a Microcenter or Frys Electronics, I recommend going there instead.

I go there alot

Great customer service, excellent knowledge in the PC section

Went there to get headphones for my nephew, asked multiple associates in the electronics section for help. One of them pointed us to the general area of where the items might be. Another told us he would be back to help and then never showed up. Spent 30 minutes in the store looking dor assistance with none provided. This best buy lacks service.

I went to make a payment from my credit card. The cashier very lazy, giving her my statement. He told me that I would fill in my account information myself and when I finished, he said he could not give me my balance. their customer service leaves a lot to be desired. bad for best buy.

The staff has done and incredible job here during this pandemic. I have never had a wait. The staff was extremely helpful. I feel they all went above and beyond what was needed of them. Thanks for great service.

Horrible customer service - just like so many companies these days. I called twice, just to ask a simple question, and both times were on hold for over 15 minutes. How long?...I dont know because I hung up both times after 20 minutes of being on hold. Couldnt even talk with an operator.

Always a good place to check for what I am looking for.

Awesome mobile guy and the store manager (forgot his name usually up at the front door ) is absolutely AMAZING!

The at Legends Mall that they closed was a better. Better staff, better inventory, better layout... I love Best Buy.. but I very much dislike this location.

I love this Best Buy close to my house and the service is great I love that they have a lot of options in TVs car /stereos / gps/ head buds or almost any electronics you are looking for and if they don’t have it they waste no time and order it I wish they had a few more people working because sometime you need help and they take theirs time to even come and ask if you need help but other then that they have all you look for in electronics.

Long wait go discuss products

The geek squad at this location is amazing!! Sarah and her staff never fail to communicate what is going on and always have time for questions with or without an appointment

The only negative things I could come up with, is the store hours still close at 6pm, and product availability. Both can be explained in part by Covid-19. Service is pretty good. They will check other stores for product availability for you.

Ordered online got my order the same day. The order online and pick up method is the only way to shop nowadays. Will definitely be back.

It was nothing special, they had what I needed at that is why I went there

Nathan was very helpful getting my son a new phone and hooking it all up! Even helped with TVs! Friendly and knowledgeable!

Customer service is excellent here. However they dont have a lot of merchandise on their shelves.

Customer service representative named Gina saved me from a dismal fight with a vendor. She went above and beyond trying to find my receipt from 4 years ago. Much love To the team.

Terrible! Everything I wanted was out of stock/ back ordered!

Due to Covid everyone is greeted at the door and directed to the exact area they desire. Staff is somewhat hard to locate when you have questions or trouble locating an item. Cashiers are professional and friendly.

Everyone is wearing a mask. Employees were friendly and helpful. Only ding is the layout of the store is a bit less than optional. I needed a type C to type C cable and that type of cable was found in three different locations in the store. Room for improvement there.

Better than expected.lol

I went there as long since first brought and it really best! They can help you what you looking for and Geeks can cover or fix up and last will take recycling any old electronic products.

Very happy with this store. I bought my fridge, washer, and dryer here after a nightmare with Home Depot. Service was top notch. I just now purchased my dream headphones because they matched a special sale, special ordered them, and I got 0% financing. Big thanks to Aaron in Magnolia for all your help!

Busy place. Wanted stereo installed in my truck, but they said their backed up over a month. Dont know if its a covid thing or what. Maybe their spacing out the installatiins more.

Awesome fast service to buy a phone. So easy and they help you set it up.

Friendly and knowledgeable staff made for a great shopping experience.

Slow at time of arrival, staff was helpful, store was clean & some shelves a little bare.

Got there ,was asked what I was looking for ( printer, flat screen TV, ) was directed to the printer section ,and a very knowledgeable young man, explained differences between brands etc, we made our choice and he took us to the TV section and -VOILA WE WERE OUT OF THERE. The whole shopping expirience took about 25 min