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Mattress One
1720 Rinehart Rd, Sanford, FL 32771, United States
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Mattress One
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An
Review №1

No frills mattress purchase. Not pushy, just the right mattress for your budget. My son will be really happy with his new mattress. Not happier than me with the excellent deal I got. Friendly atmosphere. Ask for Luis when you come in.

Co
Review №2

Saw this place on my way home, came in and they have great discounts, Shaya (sales man) was really helpful and really nice, got me a great discount on a great mattress, recommend 100%

Da
Review №3

Great experience with Shaya and the team at Mattress One! Helped us choose the right mattress based on comfort not price. Would definitely recommend this store to anyone!

Br
Review №4

First of all I want to say that we had a very positive experience when we purchased the mattress. Mary knows a lot about the mattresses and helped us make a decision. That being said our experience after the purchase of the our mattress has been awful. When we purchased the mattress we were told delivery date would be around November 16 but could take up to eight weeks. I called on November 16 and was told there’s still no word on when the mattress will be delivered because it is on back order. Now it is December 1, eight weeks since purchase and no word on the mattress. I can’t get a hold of mattress one because when I call nobody answers. I called a different mattress store in Sanford and asked about the same mattress and how long delivery would take and was told three days. I was shocked and immediately cancelled my order (through my credit card company because again I cannot get a hold of mattress one) and ordered the mattress from a different company. Very disappointed about the quality of customer service. Also, after waiting 8 weeks and originally giving Mary a good review... I would like my two free pillows as promised during purchase.

Ve
Review №5

I had a very good experience with Mary at the Rinehart location. She was very helpful and willing to go the extra mile to help with my mattress selection due to my back pain and problems. Highly recommend her to friends and family. Now we cant wait for December for the delivery of both sets.Thank you

Il
Review №6

We came to Mattress One to get my 80 year old mom a new mattress. Ishmel asked my mom what she liked and her budget. He showed her mattresses within budget. She was happy and he was very friendly, informative and helpful.We will be back for our own mattress.Thanks,Ilsa

Ni
Review №7

Miss Mary was so helpful! She helped me get a new mattress that will be perfect for me. Everything was set up for me. I got to just walk in, make the purchase, and head home! Thanks for all the advice and help!

Ti
Review №8

Mary was very helpful in helping me with selecting a mattress. This is our 2nd mattress we have bought from them and have always had a great experience. Thank you Mary!

Ra
Review №9

Mary was awesome! She helped me pick the perfect mattress. She really listened to the details of what I needed and made the shopping trip fun(:

Da
Review №10

We came to mattress one to get a bed for our teenage son. Mary was extremely helpful in explaining the different mattress types and different mattress brands. Our son found one he really liked thanks to Marys assistance.

Ar
Review №11

Shaya was very helpful with finding the right mattress and box spring for the price I was looking for. He answered any questions I may have had and was very informative! I wasn’t aware of any clearances upon walking in but he let me know about it which was very helpful. Overall pleasant experience! :)

Ku
Review №12

Ishmel was great at providing service and explaining the difference in mattresss, appreciate the assistance!! 5 stars for answering my questions during the sale, now comes the delivery part and customer service after the sale. Promised delivery of June 15, after waiting all day called at 4 pm to inquire about my delivery, was told it was on back order, you would think that would warrant a call to the customer since they may be expecting a delivery, nope. Once I asked when are they expecting to deliver, was told they would have to inquire and will call me back same day or tomorrow. Guess what, no call either day. I call back 2 days later and get the same answer, I do not know and if you want your money back you will have to dispute with your credit card company, since their customer support office is not open..... what the hell kind of business operates like this, do yourself a favor and go somewhere else or expect the same BS. So the rating went from a 5 star to a 1 star just like that if anyone really cares.

Te
Review №13

I was on my way to Walmart and saw this store on the way there. I went in and the gentleman named Kevon Greene helped us get a mattress that was the right firmness and also for a extremely good deal. I recommend to ask for Kevon because you will get the best customer service and he has left an impact that we will never forget. Thanks so much!

Za
Review №14

Mattress shopping made easy! We had no idea what kind of mattress we needed and fortunate for us, we came to the right place. Shaya answered all of our questions and spent almost an hour with us making sure we were leaving with the right mattress! We’ll absolutely be coming back for any other bedding needs!

Cl
Review №15

This store is number 1. Ishmel provided awesome customer service. He genuinely cares about the customers and not just a sale. Very knowledgeable. The best store!

As
Review №16

The experience I had at mattress 1 was amazing! Luis was very helpful and made sure he understood my comfort and helped me chose a bed that was great for me and what I needed. Most importantly he helped me get a great price for it to! Definitely recommend for anyone looking for a great mattress with a great deal!

Ta
Review №17

Ishmel was extremely helpful. He let us try out several mattresses to make sure we found the perfect one for our budget. He let us know the difference between spring, hybrid, and foam mattresses. I found the perfect King size bed and got an amazing deal. Thanks again Ishmel, we will definitely be returning!

Fr
Review №18

Great experience. Salesperson (Mary) was very helpful. Would buy from here again

En
Review №19

Ishmel was a pleasant person to deal with. if you need a good mattress and great customer service please go and see Ishmel. He will take really good care of you. 5 + stars from me

ky
Review №20

Austin was great! He was able to knock off $200 from the mattress we wanted. He was very knowledgeable and fast. 10/10 recommend! (even though he was filling in from another store)

jo
Review №21

Great experience. Would definitely recommend product and service to anyone.

Ja
Review №22

Shaya is great at what he does. He was very engaged and more than eager to help me choose the best mattress for me. He answered all of my questions and provided the best mattress buying experience I have ever had. He is funny, outgoing, and made me a very happy customer.

St
Review №23

Mary was awesome and was very helpful. Very knowledgeable. Will definitely recommend.

Ni
Review №24

Shaya was the best! Super informative and a big help with everything I needed to know about buying the best mattress for me :) I highly recommend Mattress One in Sanford. Thank you so much! :D

Je
Review №25

Shaya was very helpful when my husband and I walked in the store today. We were not looking to purchase right away but that did not matter to him, he wanted to know more about how our sleep was and wanted to make it better for us. I will recommend this store to everyone we talk that is looking for a mattress. Thank you for being so helpful.

Pa
Review №26

Shaya was very helpful. He made sure he knew what our issues were and did not try to sell us anything we did not need. I would highly recommend Mattress 1.

Ar
Review №27

I happen to stumble upon this place after leaving another furniture stuff near by...excellent prices - checkFriendly service - checkGreat merchandise options - checkFinancing options - checkI really enjoyed the whole experience and left more than happy and with everything I needed and more! Check them out and Angie will definitely take care of you! Wait... did I just a get a new mattress for myself and one for the guest bedroom? Unplanned but I just had to and loved it!

Cl
Review №28

I have been looking for a mattress with a good deal and quick delivery. I am really great that I found this place. Store manager Angie was excellent in helping to find the right mattress.

Gr
Review №29

Luis was the best sales person. Honest and kept in contact with me through the entire process. This is the store you want to buy from. The other locations are full of used car salesman. Luis is knowlegeable and will show you the right mattress for you. He also has the lowest prices. This is the best mattress store in Sanford. Make sure you ask for Luis.

Ma
Review №30

Shaya did a great job helping us choose our first mattress! He was very informational and had a lot of knowledge. Would recommend him to anyone!

te
Review №31

Great service! Christian and Luis told me about the quality and the price of the mattress in an honest way. I bought the perfect queen mattress for my son!

Dy
Review №32

Very impressed with choices

Al
Review №33

My experience here was amazing! Ishmel assisted me in finding my perfect mattress and provided great customer service.

Ca
Review №34

I Love Mattress1one!! Ishmel gave us PHENOMENAL CUSTOMER SERVICE‼️ The experience from beginning to end was PRICELESS ‼️#mattress1oneishmeldeservesaraise

Me
Review №35

This review was provided as part of a promotional purchase.2/9/2020: Shaya absolutely knew his stuff and gave us a lot of information to help us in our decision to purchase. This is our second purchase from this store, and we will be back if we need another mattress!*The following edit is not provided for compensation, but to show the level of service we received. Very satisfied!*2/18/2020: Mattress was delivered yesterday, and we are extremely pleased with our decision to buy. Shaya even called last night to verify we received the required phone call from the delivery guys (we did!), and to make sure we were satisfied with our purchase. The follow-up was most appreciated and lends an air of we care about our customers not often found today. Thank you for your level of customer service!

Ja
Review №36

Shaya was great. He greeted me the minute I entered the store. Was very informative and helped me find the right mattress for me.

Ju
Review №37

Ishmel was great. He is knowledgeable and very helpful. Highly recommended.

Re
Review №38

Shaya greeted us as soon as we entered the store and was willing to identify the right mattress for us. He even stayed an hour pass the store’s closing time to satisfy our needs. Will definitely recommend going to him.

V
Review №39

Ishmel was great and helped us find a great mattress that fit our needs . We will be back for any of our future mattress Needs .

Ki
Review №40

Shaya was very helpful and informative. He helped us find the perfect mattress for my mom.

Ma
Review №41

Ishmael gave us great service he was alone in the store but was still super on top of everyone highly recommended

Em
Review №42

Shaya was amazing! Extremely helpful and genuinely cared about what we needed. Also has an awesome beard.

Su
Review №43

Shaya was great! He was very detailed, professional, and courteous. I would definitely recommend him to anyone. Also, his beard is epic!

Re
Review №44

Allen was amazing and helpful! He showed me about mattresses and let me test out to see which one I liked.

Ti
Review №45

Shaya was very knowledgeable and informative about helping us by our mattress. He did a great a job! Thanks!

Ju
Review №46

SHAYA WAS VERY HELPFUL AND DETAILED WITH INFORMATION. GREAT REPRESENTATIVE RECOMMEND HIM 1100%.

Da
Review №47

Ishmel is the bomb!! The greatest person to help us out and got everything we needed! Highly recommend!!

Li
Review №48

Shaya was very helpful and knowledgeable of his product. We are very excited to have our new mattress and box springs!

Bl
Review №49

I was having an extremely hard time deciding which mattress I wanted to purchase. After shopping around for 2 long stressful weeks I wandered into this store and with the help of the fantastic salesman Luis, I was finally able to commit. He was very friendly and knowledgeable and provided excellent customer service.

Je
Review №50

Shaya is amazing! So knowledgeable and will go above and beyond to make sure you walk out with the right mattress!

L
Review №51

Jose and Luis are the Best! They helped me get quality beds for a great price. I definitely recommend shopping at the Sanford location if you want a great deal.

Me
Review №52

Shaya S. - Is absolutely knowledgeable about the health benefits of investing in an excellent mattress! It’s not just about finding the cheapest.. it’s about your well being.

Ya
Review №53

Ishmel was very nice. Very attend. Friendly. Excellent service.

Ch
Review №54

Wonderful Visit with Shaya at Mattress 1 He made it a very Enjoyable and Comfortable purchase process defiantly recommend him

Al
Review №55

Shaya was super knowledgeable in so many facets of mattress technology and was very good at giving me scenarios that helped me make the best choice for my new investment. Shaya is so friendly and professional and even was able to juggle 3 different customers while still helping me and not losing site of his sale and the customers in the store.

Br
Review №56

Allen Pierce was an amazing and friendly salesman! Brightened our day with a great personal tour to help my husband and I find the best mattress to suit our needs.

na
Review №57

After checking out all the options I can say that Mattress One had the best adjustable bed for our needs. We could not be more pleased with their knowledge in answering all our questions.

Sa
Review №58

Guys were great! gave me a wonderful deal on my awesome bed! Ralie & Luis are the best!! I’d recommend this place to anyone

Bo
Review №59

Shaya is one of the best sales person i have dealt with. Very informative and personable. We not only bought a new bed but enjoyed getting to know.Shaya.

Ja
Review №60

Awesome experience. Shaya was a great help and he was straight with us about what was good and not good. Got the Nector! Thanks again!

Jo
Review №61

Luis provided excellent support without pushing any particular brand of mattress. Great knowledge of every brand in stock and had an answer for every question we had.

Eb
Review №62

Shaya had good knowledge of his products, very friendly and able to take care of our needs . Highly recommended.

Ev
Review №63

Great experience, Ishmel was informative and well manners.Thank you

Ma
Review №64

The experience was great and shaya was very informative. Great personality and very helpful in explaining about the mattress and the adjustable bases would recommend again and will thank you.

To
Review №65

I had a very excellent experience mattress shopping. Shaya was extremely helpful in helping me find a perfect fit matress. He had a gnarly beard

Ge
Review №66

Shaya was very knowledgeable about all the bed options, it made it very easy to make a decision on which mattress to buy...in fact we bought two mattresses...

Re
Review №67

We had a wonderful experience!! Jose was very knowledgeable and made shopping for a mattress a pleasant experience.

Al
Review №68

Our salesman Allen was very knowledgeable when we were shopping for a tempurpedic along with a great adjustable base and even showing us the benefits of getting a Guardsman warranty. Would definitely buy again when we want to upgrade our guest room.

Ma
Review №69

Great service, knowledgeable and courteous! Thank you Mary!

Ad
Review №70

Ishmel was amazing with helping to find the perfect mattress and price for me.

Di
Review №71

Ishmel was very attentive and gave us good service and was very courteous. Will shop here again!

Tr
Review №72

Shayas is the bestWe had questions and he was very patient with us and answered all of our questionsI would highly recommend this store😄😄😄

da
Review №73

Thank you so much!Shaya was a great salesman and was very knowledgable about the product he was selling to me!

Sh
Review №74

I look forward to as well as happy to take care of any and all of your sleep needs with amazing brands like Beautyrest and Serta and many other top rated mattresses.

St
Review №75

My husband and I were in the market for a new mattress. We went to several stores and tried a multitude of beds. We ended up here and I’m so happy we did. They have a ton of beds to try. The store is very clean. Luis was incrediblyhelpful, informative, patient and funny. We were in the store for several hours trying beds and finally decided on a Tempur-Pedic I think we will be happy with for many years. Thank you for a great experience and we will definitely send our friends and family here!

Br
Review №76

Shaya thank you very much 🤗 for your patience and expertise I finally have my new bed.👍

Ka
Review №77

It was such a help with the friendly service, questions and explanations from Shaya. I would highly recommend Shaya to everyone.

Ro
Review №78

Shaya was so informative on our phone conversation, so when we came into the store Shaya remembered out conversation and even had notes. He was very informative, polite and had a great personality. Thanks Shaya for great service.

Lu
Review №79

Love helping the community here in Sanford. This store can help with all your bedding needs. Come to our location and see all the newest Tempurpedics we have here.

Ma
Review №80

Great experience!! Shaya was very knowledgeable and helpful. Best mattress purchasing experience to date.

Jo
Review №81

Shaya was very helpful in helping us find the right mattress. We would definitely recommend others to come check him out and make the right decision of buying from this mattress 1 location with shaya !

Wa
Review №82

Luis was a very big help to us. We had no idea about what we wanted and he took his time to ensure we were happy with our purchas and did not pressure us in the least bit. Overall a very nice experience

Ch
Review №83

Shaya took time with us to get the best mattress and price for us. We are very happy with his service and our bed.

Ro
Review №84

We had a very pleasant experience with Shaya purchasing our new BeautyRest mattress.

pa
Review №85

Jose was awesome. Not only did he help us get a great mattress that was in our budget, he was also kind and very chill to work with. Highly recommended.

Ju
Review №86

Great experience at Sanford store. Shaya was super helpful and had a lot of patience with me and my family.

Em
Review №87

Luis was very helpful and knowledgeable about all the types and firmnesses of mattresses. He listened to what we wanted and didnt try to upsell us on the next best thing. The price he originally quoted was the actual price we paid. No extra fees or warranty prices. We were dreading mattress shopping but this was so much easier and more affordable than we thought. Thanks, Luis!

Ra
Review №88

Shaya was amazing. My husband and I came to upgrade to a new mattress. Shaya has been so helpful. He is very informative. Will deffinetly be back to purchase mattress for our kids from him.

Is
Review №89

The level of customer service was great and appreciate Ishmel’s expertise of knowledge and assistance from start to finish.

Ca
Review №90

Shaya, Very helpful no pressure. started with low end and worked up to one we wer . happy with

An
Review №91

Shaya was amazing! So knowledgeable and made the process so easy and enjoyable! Thank you!!

Pr
Review №92

Luis Perez, Manager, was AMAZING and he was extremely accommodating and very easy to talk to. He learned very quickly what style of comfort I need and found the perfect bed for me in less than 20 minutes. I would strongly recommend Luis to my friends (Lisa Heilman).

Al
Review №93

Shaya was very knowledgeable about the mattresses. He was down to earth and entertaining. We got a tempur-pedic and cant wait to get it home! Thanks for everything!

Ka
Review №94

Shaya was fantastic explaining my options and asking the right questions to pick just the right mattress!

CR
Review №95

Thanks Bonnie Busby my fiancé purchased several items at the store from Shaya and the experience was great.

Ja
Review №96

I really appreciate the professionalism, courtesy and persistence Shaya extended to me duri g my purchase and I will most certainly recommend his location and him to anyone I know for bed purchase.

Bu
Review №97

Shayra S was a great help in selecting our new mattress will recommend him and his store

Ka
Review №98

Shaya is one of the nicest people you’ll ever meet and do business with! This location was very clean and organized. Shaya was very informative and answered every question we had! If you are looking to buy a new mattress definitely come to this location and do business with Shaya!

JD
Review №99

***BUYERS BEWARE!!!*** This place is horrible. We purchased a bed and we were assured it was in stock and would be delivered two days later. We waited all day for it to be delivered and called multiple times to ask where it is and their response was it is on the truck, we checked with the driver. It never arrived. Then we were informed it actually wasnt on the truck and will be delivered a week later. When I demanded a refund on the delivery charge they hummed and hawed giving the classic salesmen line of well I have to check with my district manager because I wasnt approved to give this sale in the first place. We were warned about this exact same situation at other mattress stores about Mattress One. All of them, actually. Shame on us for not listening. Do not buy from here. They will lie to you and not do anything to help you after they try to take your money. This bed will be refunded. What a disgraceful business. I say it again, buyer beware!!!

Li
Review №100

This place is horrible. We purchased a bed and we were assured it was in stock and would be delivered two days later. We waited all day for it to be delivered and called multiple times to ask where it is and they said it was discontinued. If I didnt call we would still be waiting.A week later the lousy bedframe they supplied was defective. One wheel just bent under. Called store and manager said we had to do a claim online. comes back and says frame isnt under warranty. was very nasty and just giving us the run around. I called another store and manager said the frame should be replaced and no need for any claim to be made.We will never do business with this place again. I spent over $1000.00and deserve better service and honesty than I was given. Shame on you Mattress One for such incompetent people.

Information
11 Photos
100 Comments
4.7 Rating
  • Address:1720 Rinehart Rd, Sanford, FL 32771, United States
  • Site:https://www.mattress1.com/storelocator/fl/sanford/rinehart-rd
  • Phone:+1 407-878-7122
Categories
  • Mattress store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:11AM–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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