I came to AT&T to get set up with a new phone and iWatch. Mina worked with me from start to finish to help ease my mind to get everything set up for me. I was also able to add a new phone on my plan and was able to save some money! Will definitely come back!

Nicole was rude and disrespectful. The actual definition of unprofessional. We went in to upgrade a phone for my sister, they didn’t have in stock so we agreed she could order it online and send it to our house. She ordered the wrong one. Fine. People make mistakes. However, when we went to return the wrong phone that she ordered, she raised her voice at us and insisted we were in the wrong for opening the phone. And said she would not waive the return fee. The other guy workers were fine. But I will not be going there ever again. She made us want to walk 3 doors over and switch to t-mobile with her horrible customer service. The Lake Mary location is way better.

Thank you so much , Alpheus.Carl You all are AMAZING LISTENERS.

My sMina was very knowledgeable. Professional and was able to get things done quickly

Mina was super. We came in for a new screen protector and he ended up helping us get new phones and cases. He was very energetic and a pleasure to work with. Thank you Mina we really appreciate you.

Very happy with the service I have received at this location! Ronald and Mina were extremely helpful and patient with me. Great to work with!

Ronald gave me the best service go find him for internet and TV. The best salesman attbhas keep him

I went to return my old phone since I got the new iPhone 13 pro. I spoke with the same sales rep Mina and he was able to get me signed up with Direct TV Stream. It ended up being cheaper than my spectrum. Go visit AT&T for all your needs and check my guy Mina.

Pedro was so helpful, he went above and beyond to help my mom connect a smart watch to her new phone. He persisted and successfully connected it even though we had already gone to other AT&T stores and no one could help us. She called him her hero, it was sweet to see! Thank you Pedro, we appreciate all your help!!!!

Excelente customer service! Never go anywhere else!!!! Mina will take great care of you, and he is very professional!

Great service by Ronald. He saved us staying a customer with AT&T by his great service...we went have went somewhere else without him.

Your in store experience is very simple! Your people are pleasant and sell you lots of things that you dont really want or need and thats ok but after the sale they are no help at all with equipment and services that just dont work.....

Great place great environment. Staff is great

I called the store in the morning and Nicole answered the phone, the new iphone 13 had just come out and I wanted to upgrade, she was very helpful and encouraged me to come in to the store. When I got to the store she had a client and Tammy introduced herself to me in a very professional matter and from there she started to tell me about all the options and offers that were available on a phone that just came out a few days ago. I left the store very happy and would recommend the store to anyone who wants the best staff with aton of knowledge. Thank you Tammy.

Great customer service! Mina and Ronald were helpful the whole way.

Mina is amazing! He did an awesome job upgrading my phone. Yay!

Great salesperson. Did everything and more than I asked to complete the sale. Thank you Mina!’

Tyrece is AWESOME... Ask for him... this guy is smart, hes quick and attentive, knowledgeable & genuinely smiled the entire time. Greatest visit to AT&T ever.. no doubt!

We are so appreciative of Mina’s ability to set up and transfer all apps from 5C phone to SE. Mina took all the stress we were feeling. He was not only very skilled but very patient

I called in because I pre-order the new iPhone, And never received an email of the tracking number for the iPhone.When I called the store Ronald picked up, I let him know that I pre-ordered that a new iPhone on the first day it released and I never received the email.He then asked me if I was a primary on the account:My exact response was “ no I am an authorized user. “Which then he replies back ,” that’s not what I just asked you.” In a nasty tone. I understand everyone has bad days but I answered his question that he asked me and his response to my question even if I was misunderstanding him should’ve never been “ no that’s not what I just asked you.” Which then after I was over his poor attitude I asked to speak to his manager and then he told me that I’d have to call back in 15 minutes or wait on hold. I do understand that the authorize users do not get the email but I was just trying to explain to him that the person who is the primary on the account never received the email for my iPhone. In conclusion, miscommunication or not, responses like that to customers are unprofessional.

Excellent service from Mina, a great service reperesentive. Really appreciated his help, very pleasant

We went to the store and Mina with helping us a lot to get all the accessory and screen protectors we need and he set it for us..He was so professional🙂 thank you

Ronald was the BEST! Walked me through every step and was very friendly! Will definitely be sending all my family to him!

Ronald was excellent., very helpful! I totally enjoyed personality and willingness to help with thy Dad Job well done.

In and out fast! Mina was fantastic and very helpful!

Mina was so kind and very patient especially with my wife..I recommend anyone toast on him. Thank you for your service Mina

Great service from Mina in the store I will be back soon

Had a great experience here. Ronald help me alot get it quicker

Its the best person to work with costumes Nichole great costumer service. She will make it work for you thanks . Nichole

Pedro Martinez an amazing asset for Att , he fixed my issues for me. He introduced me to many services that you were offering and I will be thinking of him over and I will be back I’ve been a long-time customer of AT&T and we remain so Pedro is an amazing young man thank you for your time Barbara Bostwick

Zoey and arleen were great. They were honest and helpful. Appreciate all the help they provided to us.

Nice sales people but not knowledgeable. Switch and bait technique was used on us. Managers tried to correct.

Spending hundreds or even thousands of dollars is pretty much always stressful. But at this store, there is an angel named Nichole. She goes above and beyond for her guests, even made switching carriers and upgrading phones painless. If youre lucky enough to work with Nichole, youre in trusted hands.

Amazing job, Mina! Great service!!! Helped a lot!

Mina was great, thank you for your patience.

Bobby was great! Everyone was super professional.

Ronald helped us. He was the best!!!

Mina was excellent and very knowledgeable.

Pedro was extremely personable, knowledgeable and professional best phone purchasing experience we ever had by far - Pedro is the best

Nichole and the rest of the staff pushed through the issues that the computers gave them while switching over our business account from sprint to AT&T. Nichole went above and beyond to get the transfer done which helped me save on my bill! Excellent job and customer service by all!

Awesome experience today with Mina!

Joey was able to save us money on our monthly bill. We appreciate his help!

Such a helpful person!! Thank you!

Tammy is incredibly knowledgeable and spent time answering my questions. Awesome customer service :*)

Excellent store location and store representative are super helpful and friendly and always store has a lot options for us as a customer to choose.

I went in because I was having issues activating my AT&T cellphone plan that I had ordered online. Walked into the store and I was welcomed by the staff within a few seconds, very good atmosphere. The staff is very professional and knowledgeable. Special shout out to Bobby Pacarro and the store manager that went above and beyond to resolve my issue which required a few calls and a decent amount of time & effort which I REALLY appreciated. Definitely recommend this store to go get any devices, services or accessories.

Super fast and courteous service!

The staff at this location was AMAZING! They were incredibly knowledgeable and helpful and made it an overall wonderful experience. They informed me about the latest deals and actually saved me a ton of money! Thanks guys!!

Is not their fault that everything is automated now. Is a help your self type of deal. Why I keep this device is because is truly a more reliable service. When it comes to store level there is not much help. Because that’s what they have been directed to do by upper management.

Tamatha was very helpful. Service in this store is wonderful. Thank you AT&T.

Got new IPhone 11 in less than 45 min all set up & ready to walk out store w/screen & otter box put in for me. Explanation on different features & help w/ones I did not understand gr8 Cust Service! Gr8 price! Easy in /easy out no pressure from rep gave me exactly what I needed !

Friendly, highly knowledgeable staff

The only store that had a case and protective cover for my new note 20 ultra 5g. So greatly appreciate that they assisted me and got me what I needed to protect this monster of a phone!!! Even had a sale only cost $100.00 for everything.

Couldnt help me with my problem but attempted to.

I visited the store to fix an autopay issue with my account and inquire about upgrading my home internet. Pedro Martinez went above and beyond to help take care of our issues. He helped me fix my issue and even helped me call and upgrade my internet from the store to make sure I was getting the best deal as a customer. I highly recommend visiting the store and seeing Pedro!

Euri was amazing!

Came into the store and was greeted immediately by Dwayne. He listened to what I was looking for. He looked at what I currently had (Phone, TV, and internet) and gave me great suggestions on how to save money with new a new plan. My entire experience today was great. He even catered to a talkative 4 year old 🤗

Highest level of incompetence the wait time was more than 2 hours and waste another two hours because your reps cannot read it was a horrible experience

Absolutely brilliant! Dealt with Don after spending over 2 hours at another branch trying to upgrade a phone with no joy. Would highly recommend Don!

I went and saw Bobby in the store today and he is always friendly and he takes his time to explain things. This is the only store I will shop at. Great job.

I recently went to this At&t store and the service was absolutely terrible. I went in to see what happened to one of my devices and the employees had no idea or interest in helping me try to reboot my phone. Two employees specifically had terrible attitudes. One employee apparently didn’t get enough sleep, and the other had no interest , when asked, to help reboot a phone. Also I find it absolutely useless to have an At&t store with no technicians on hand to tell you what is wrong with a device, as a certain employee put it “ The company only trains us to sell devices, not fix them”.

I had a wonderful experience with the service from Dwayne. He was very happy to help and patient with me when having to deal with switching my phone number over. Hopefully I don’t have to come back to the store for awhile, but if I do, I will definitely ask for his help! Thanks again Dwayne! :)

Great store. Knowledgeable Associates

Excellent customer service and funny associates

I really hate going cell phone shopping, because it always seems like the sales reps in the stores are always pushing you to buy buy buy. But today Dewayne made feel like I was important, and didn’t pressure me to buy anything that I didn’t want. My experience today at AT&T has really changed my view on shopping for cell phones. The service was quick, and Dewanye was very attentive to my needs.

When we visited the Sanford store we were assisted by Bobby Pacarro who was outstanding . He knew his product line and was able to match our needs well without our feeling pressured at any time. We came in thinking we were only going to replace one phone but he showed us how we could replace and upgrade both of our phones which better suited our ultimate needs.

Jax was amazing! Great service and so detailed. Very polite and honest. Had such a great experience as a new customer to AT&T. Staff is great here! I will definitely be recommending this location to many of my friends and family.

I came in today and Bobby was very helpful I would recommend him to my family . He is definitely an asset for the company.

Made the switch to AT&T from T-Mobile. I must say, I came in for a simple info gathering session. I was helped by my guy Nick and he made the switch seamless, hassle free, and quick! He even got me signed up for directv! Nick went out of his way to make sure I was able to watch BEFORE I even left the store!

I had the most awesome experience and Mr. Dwayne was amazing. It was certainly worth the trip to the store and not doing it online. I recommend everyone come here and see Mr. Dwayne.

I needed to add another phone to my plan and as I want happy with the coverage of my current provider, I went to AT&T to see if it would be cost effective to switch. Marcus listened to my situation, looked for a plan that would best fit my needs and walked me thru consolidating my phones into one plan. It was a very pleasant experience that gave me five times the data and added a line for less than what my current carrier could offer with only half the data. Marcus was extremely patient and provided a high level of customer service.

Dwayne was awesome. He was friendly, knowledgeable and gave us great advice on accessories. We were very pleased with our purchase, AND we had a good time. We’ll be back to see Dwayne again!

Dwayne was very accommodating, willing, and helpful in assisting me with purchasing a new phone.He went over and above in helping me with my purchase. He takes pride in satisfying the customer. It was a pleasure in doing business with Dwayne.Job Well Done!!!

Dwayne was incredible and made the experience seamless. From the time I walked into the store for my appointment to the end of the sale, he exemplified the highest level of service. Definitely recommend...

Tammy has been outstanding and helped me solve every problem I had - not only with my new iPad Pro, but with direct tv, cell phones, etc. I’m very happy and satisfied with the service given to me by Tammy. I can now access my accounts easily. PLUS she saved me money with my account! The best service!!! She’s fantastic!!!Mrs Elizabeth A. Williamson.

Dwayne Twitty did a remarkable job explaining everything to us. He stayed hours beyond his shift to make sure all of our information transferred from phone to phone. He even called us to make sure everything worked. Excellent employee!!

We came in and got 2 new phones with Bobby and Brett. We live in Mt. Dora but we heard good things about the Sanford store. Now this is the only store we will shop at. 5 stars great job.

I came in to get my girlfriend a phone for Christmas and couldnt be more happy about the service I received. I wasnt sure which one would be the best bang for my buck so Doug went through all the specs with me to ensure that I made the right choice.The icing on the cake, he WRAPPED THE GIFT! I will definitely be taking the extra 15 min to drive to this location for future needs.

I am very sorry I did not take down the man’s name who attended me, because I want to sing him praises. If it helps, I came in around lunch time, and he is a tall, thin, African American guy and wore glasses. He represented your business very well. He was patient, polite, friendly, very informative and helpful, and exceeded my expectations for the service I received. He even remembered me and my case when I returned to the store, and assisted me right away. He treated me like a person, rather than a sale. I would rather come here than the iStore.

Store manager was excellent in providing assistance. Store member sent us away, because we were there for customer service than buying a phone. Over all good experience with manager terrible experience with att as a whole.

Great customer service. Excellent inventory and selection. Had my new iPhone connected in my hand and out the door within 30 minutes. My best experience yet at an AT&T retail store.

We went to this place because we got new phones.

Was great except for the screaming 3 year old.

Dwayne is awesome there in the Sanford store came into the store and he was right on point. Help us out tremendously and even got us savings on top of savings. They all were very helpful and friendly amazing customer service!!!!

Great experience with an upgrade we purchased through AT&T online and picked up in store. Fast, efficient and extremely courteous service from Addison. Having had a horrible experience in another location, it was such a nice surprise to be treated so well.

DONT WASTE YOUR TIME HERE!!! Employees are bundling Bill pay without permission to reach their personal bonuses in the mean time my account has been messed up for over 2 months now still fighting with their tech support over the issue. Ready to go back to Verizon!!!

Dwayne has been absolutely amazing. He has been very helpful and professional. Definitely will be going back to him if there is anything I need help with! Thanks Dwayne & ATT Store!!!

Extremly happy with how the sales consultant Tamatha helped me today. Added 2 new lines and 2 new phones. Extremely professional and made my experience fast and easy.

During my visit at ATT. The customer service personal was very knowledgeable, willing to help with my issues. But most of all very Patient.

Very helpful getting a solution for my problems.

It was a slam dunk great experience! Kyle was awesome !

Poor customer service. Tell the MANAGER and the staff to stay off their Instagram and Facebook when customers need assistance. I was embarrassed for the company. One struggling associate was attempting to help me (totally clueless and gave me countless incorrect answers, did not know how to work the tablet. Only in the end to tell me I was correct.) and when he has the 3 others for help (one was clearly the supervisor and 1 clearly was the manager) they never looked up from their phones. This location desperately needs customer service and associate training.

Went to this location 3 times yesterday. The first guy I dealt with was pretty helpful. Sent my daughter back later with money for the phone we picked out. She is an authorized partner. The new sales lady said I had to be there. So I went back and the girl was a complete moron. She was rude and not helpful at all. This location has issues. Not the most pleasant place to walk into.

Honestly some of the best customer service I have ever seen in a phone store. Very helpful. Clean. Will be returning very soon

Great customer service!! Helped me with all my needs and setup my new phone! One of the best stores. Ask for Dwayne

Always willing to help and very informative.

We came in before Tamathas shift was over and she gladly helped us with everything we needed and had an excellent experience!!!Tamatha has the best customer service I have seen in years. We will definitely be back because of her!!!

Tammy spent quality time explaining everything to us . She answered all our questions and we are excited to have Direct TV!

Friendly,, knowledgeable and helpful staff

Bobby went above and beyond helping me fix my phone this is the only store I will shop at. Someone should give him a raise.