It will be negative star if possible. The staff are working like walking dead. This company is deserved to be shut down.

Pretty awful customer service and work done by the photo department. The website lets you crop and edit photos for printing. They managed to completely discard my edits and cut heads off on an order early this month. Blamed it on the machines and couldnt fix it. Went in later for passport style photos for an important government document. One came out badly, and we had to ask the employee 4 times to spend 10 seconds retaking it. He kept insisting it was fine and didnt want to retake. Like, man, just make the customer happy and spend 10 seconds retaking the one photo--were spending $80 on photos.

Been waiting almost an HR and a half for them to put 6 pills into a container..... (Update!) It has now been almost a week and a half and I STILL have not gotten the prescription filled. Absolutely disgusting.

Drove across town to pick up a prescription I desperately needed. Arrived just at the clock turned 5 and the pharmacist would not give me my prescription. I cant wait to go to any other pharmacy then this Walgreens

I am an Asian. I felt I was discriminated or at least somehow separately treated by the cashier. That person greeted to other customers but did not to me. I greeted to her but she pretended not to hear. I dont like her demeanor. And I just found previous reviews justified my experience.

The young man cashier sat on the counter as he checked me out tossed my change to me and asked if I wanted a bag. I asked him if he thought his lack of professionalism and poor customer service was ok he shrugged his shoulders and said what the change is correct I spoke to the “manager “ who said well he is working past his shift I said how about you covering him and let him go home if he’s too exhausted from working that he had to sit on the counter and toss my change to me I got no response

Been here many times never had a problem

Fast Friendly Service at The Pharmacy Indoor Pickup

I got my shot there and good stuff my bandage and everything else if you do my thumb

In desperate need of management. Good location, but customer service is nearly non existent.Check out clerk, I think it was Hayden, sat on the counter with feet up, no personality or indication he really cared to be there. Dismal and severly lacking leadership.

COVID testing here is so convenient. The girl who helped is was a total pro making it quick and simple. If only everywhere could be this efficient.

Nice nurse, nice people. Make getting covid vaccine so convenient!

This dude jackson the cashier was so rude i dont know why. We asked him a question about the photo department and he turned away and mumbled rudely. And asked rudely your name?! If you dont like your job QUIT! And watch videos on customer service. If your having a bad day leave it at the door. We all have our days. There was no need to be so rude. Sometimes you just dont know what someone else is feeling. Learn manners anr customer service jackson! And soaps should not be bagged with ice cream.. Wow

I’ve had my prescriptions filled here for years. Just 2 months ago I started adderall and also had it filled here. They’ve somehow managed to give me the incorrect adderall prescription twice. That level of schedule 2 drug carelessness is not okay at all. Not to mention they did not help me figure anything out during those times I was without medication (directly due to their negligence) vomiting, shaking, and crying with migraines coming off of amphetamines from missing doses. So thanks for making me so sick I nearly collapse because your techs can’t get it together with schedule 2 drugs. The callousness of them being rude while acknowledging they messed up is the cherry on top! Discontinued all my meds. Will not be returning again. Hopefully you don’t return here either. University pharmacy takes first time adderall rx’s, so just go there instead. Caused me to repeatedly go without while at work, forcing me to vomit at my desk in front of my patients! Did I mention I work in healthcare and help rx these meds frequently? This would never fly at my clinic. Never. Something needs to be done. Two mess-ups with adderall is two too many.

It was easy to find anything.

Its a nice Walgreens. Most of complaints on here about the pharmacy could be remedied by people just planning ahead. Everyplace is short handed and busy; there are too many people in this area for it not to be. Biggest problem I have encountered lately is things being understocked.

I am an African American female who went in looking simply for one item. I WAS RACIALLY PROFILED BY WORKERS AT THIS STORE. There was one staff member who was helpful. But other than that I was followed around by who I believe was a manager or a shift lead. She never greeted me, kept watching me, and made it extremely uncomfortable. She was in sight and watching me and I noticed this at least three times before I gave up and went straight to the register where an impatient cashier didn’t give us the time of day. I’m most likely never going back and hated this experience.

OMG they have gotten so rude 😁 I walked in on a political debate between sales guy and a customer and he just rambled on an on.. Finally, I got a second of his attention to do Western Union transfer and he just let me use the service desk but the whole screen got frozen and he did not assist me. He continued his political debate .. I went to buy few items and all of them were mispriced and the younger sales guy gave me a mean look because I said the sales tags said otherwise. No purchase and no transaction. I dont know if I would be back to this location for a while

Do you enjoy waiting 45 minutes in the drive-thru for a prescription refill that you received a phone call confirmation was available for pick-up just to be told they will complete this for you “after my lunch break.” Yeah, no. I don’t either. This is the worst Walgreens location and the pharmacy staff are incompetent, rude and unreasonable. They also lied to my face about when my last refill was just to say they won’t start it until after lunch. Lying is unacceptable. I wouldn’t trust this location to fill an order for toilet paper.Go to the one on 2100 south, they’re so much better, kind staff and intelligent human beings.Avoid this location like the plague.

Terrible terrible wait.

They really need to post pharmacy hrs on line. I had script sent to them and they close at 5 like everyone else in the valley!

The staff are very apologetic when they cant help you, when they should be trying to get you help if they cant help with your issue. I tried to use my insurance wellness card to purchase face masks, which have been approved by the insurance as Over the Counter. Even the shelf where the masks were located specified OTC approved. They would not accept my insurance card (Master Card) and couldnt explain why. I went home and called their corporate office and they apologized and said they would correct the problem and notify the store the correct procedure to process the credit card from my insurance. The manager at the store said he had no number to contact their corporate office to get help. I had no problem looking up the number and contacting someone who could solve the issue immediately. If would be great if Walgreen would train their staff to serve their customers. I do appreciate the employees coming to work during the Covid crisis and wish the very best for them and their families.

Failure to deliver on their commitments is problematic. Today I went in to get a flu vaccine. Diligently, I made an appointment and pre-filled the consent forms. When I arrived, I was told by the pharmacist that they werent doing flu vaccines at the time; they had the vaccines on hand, they had the staff to do them, they had accepted my appointment and they had allowed me to pre-fill the consent form, but they werent going to actually provide the vaccine. Of course, later the very same day Governor Herbert appears in an emergency broadcast and tells all Utahns that we need to do our part in addressing this pandemic, and one of the things we can all do is get a flu vaccine--he mustve gone somewhere else for his!

Best place

WALGREENS IS NOT TAKING COVID19 SERIOUSLY!!! THEY DONT CARE IF YOUR GRANDMA DIES! They allowed a homeless man to take his mask off and walk around coughing on everything. He even cough directly on me and thought it was funny. The overweight male that works there thought it was funny too. He laughed and shrugged his shoulders about it. Didnt even talk to him about it. So dont shop here unless you dont mind getting the virus. Its all over everything upfront by the cash registers now.

So many times have spoken with staff and pharmacist about my need to always get Trade Name version of a certain med. For years Ive gotten it that way at this Walgreens. But still, so many times they end up filling my order with generic anyway and then tell me Ill have to wait days to get the trade name of the med and I may not have enough pills left to last until then! A major inconvenience! I cannot tolerate the generic version of this med and they have that on record.Also, I tried their free senior delivery service - which I do not recommend because they use FedEx! Seven days from the day we ordered the medication it finally arrived. We live 7 blocks away from Walgreens - why should delivery of the med take 7 days?? Of course, FedEx routed the package up to Oregon for some unknown reason - thats 752 miles away from where the package should have gone. I invite Walgreens to dump FedEx ASAP!! There are other much more reliable carriers out there!A bright side to this Walgreens is some of the pharmacy techs there are really concerned and good workers - like the guy with the neatly trimmed beard - and others. Also, I would give Pharmacist Vee the top score for being an excellent pharmacist who does things timely and is always willing to take the time and make the effort to get things done as the customer requests. He really is an excellent and caring pharmacist. Trouble is, he cant be there all the time so when he isnt the one filling my meds, thats when the generic-dispensing error of my medication refills can occur.This Walgreens used to be a pleasure to deal with and didnt have as many problems as now. I think they are finding it hard to handle the huge influx of people who have moved into the thousands of new apartments recently constructed in SLC. Perhaps they should open a few more Walgreens in this area to reduce the load on this store??

Not only did they not develop my pictures, they also lost my camera and didnt even write down that they had it. Theyve said that without a record they cant track it down. So dont leave anything sentimental here, you might never see it again.They get two stars because theyve been nice when Ive picked up packages there.

It has been 4 days and the lab still hasnt received my covid testing kit.

Trying to get ahold of a store has never been so horrible :}

Pharmacist was very helpful making my transition from out of state easier.

Your male clerk with the long hair and red mask is very sweet, kind and helpful.

I use a LOT of manufacturer coupons at this location, combining them with point offers, sales, and even other store coupons. 😊 Theyre very, very helpful and patient when I make mistakes. Im currently on a fixed, limited income, so I greatly appreciate their help in saving myself money. I particularly appreciate the friendliness of Bo and Dustin, who always try their best to make my visit pleasant and welcoming. I will say honestly that service can be slow at times, but Ive found that to be true at busy times of day, such as when people are going to or getting off of work. Thanks for reading! ☺️

Went in around 7pm 04/09/20. The women at the pharmacy refused to help my girlfriend and said it was because she was asian. She claimed only Canadians and Americans can fill a prescription at walgreens. We went to another location and had it done no problem. Thats how I know it was racism.

Pretty standard Walgreens.

Horrible service and business operations. If you cant take that many patients then dont!!!!! Everyone is waiting two billion centuries. I dropped four prescriptions off and came back after said time and they told me the Rx is still not ready. What have you been doing during this one hour?! Instead their explanation was my mother stopped by and cancelled the prescriptions and they had to re-enter the prescriptions again. My mother does not have the authorization to cancel any of the prescriptions.......If they used their common sense, why would a patient want to cancel the prescriptions if they are in pain and have an infection? They didnt even give me a call to confirm the cancellation. Almost took up two hours to fill my antibiotics and painkillers for wisdom teeth extraction. Businesses should put customers needs first instead of trying to hoard as many prospects as possible within one day. This pharmacy has no clinical ethics, has low operations efficiency. And please dont brush off your customers by lying say it will just take a few minutes (10 min) when its taking one hour in reality.

Called ahead to see if they had a specific gift card in stock and the employee was very helpful and professional. When I went in, I had a quick, easy, and friendly experience. I havent used the pharmacy though. This location has easy access, central location, and dedicated parking. It was clean, tidy, and organized well.

The worst walgreens on the PLANET. Their pharmacy staff couldnt be less helpful or understanding. I had a prescription that to fill, and they were out of it. Instead of calling me and telling me that, they gave me 5 pills and told me to come back in 5 days. When I explained I was going out of town they said that I could try to call another Walgreens, but that they couldnt do anything to help me. Their attitude was like - well, screw you, we dont care about your problems and dont care to help you. Unbelievable!

They used to have a good pharmacy

I was in Salt Lake City visiting family and I forgot my insulin pump supplies and as an unstable Type 1 diabetic my life is literally dependent on injecting insulin with every single thing I eat or drink. I explained my situation to the pharmacy tech and she said she couldnt give me one insulin syringe and told me if I wanted one I would need to buy a box of 300! She made a very stressful situation much worse by refusing to help me! I went to Harmons grocery store pharmacy and explained the same emergent situation that I was in and she smiled and gave me two and asked me if I needed more! Ive been a loyal customer of Walgreens pharmacy for over 8 years and I realized today that loyalty sometimes goes only one way and that its time for me to withdraw my money and loyalty from Walgreens and invest both into Harmon

Worst customer service Ive ever received. I had a small issue in photo that couldve been resolved quickly but everyone was so concerned about hanging out with one another and doing tags, that none of them stuck around long enough to make sure my issue was resolved. Cameron was super douche-y. He had no care to help me at all. Tyson, the manager began helping me and then just disappeared without saying anything so he wasnt there when the printer stopped working. I finally had to knock on the office door so I could get some help. a man with long hair came out, I told him what happened, he refilled the machine and walked away. He didnt say one word the whole time. Plus, the computer still wasnt fixed! He didnt even make sure to check before he walked away. After all of this, a beauty advisor came over, actually fixed the machine and got me my pictures. This problem couldve been handled in 5 minutes but because nobody cared, I waited around for an hour needing to find different people, hoping somebody would actually get it done. As a previous employee of Walgreens, I expect a lot more out of the staff. When I worked there at least, the customer in front of us was more important than hanging tags.

Associates were polite. Why I am giving 3 stars. Dont put items on sale if I am going to be charged full price. So frustrating truly. I checked to make sure the item matched the last chance sale item. Looking at the receipt there was only a discount on 1 of 2 last chance sale items. Not worth disputing and shouldnt be my job.

Im not one to go and post reviews on every little thing, but the experience i had here was just so fundamentally pleasant. The pharm tech was prompt, friendly, knowledgeable, and super helpful with the questions I had and the ones I didnt think to ask. She double checked my insurance and was happy to process a non-standard coupon that I had. Filling prescriptions is generally not an enjoyable experience (exacerbated by the illness you came there to treat), but I left feeling about as good as a sick person possibly can.

Was not parked there long visited my brother across the street. Came back both cars were towed. Not only that, the cars were towed to Murray. Towed to a place that was closed for the weekend so we could not get our cars back. Being charged per day now as we speak.

This is easily the worst pharmacy I have been to. I didnt know that Pharm.D.s were M.Ds! Oh wait they arent a Pharm.D. is only a professional doctorate, The Pharmacists here (plus their techs) like to play Dr. Detective, stick their nose in to your business, ask you questions why youre filling early even though its within their 90% policy (its none of their business anyway), lie to you about why they cant fill your Rx (out of medication, too early, insurance issue, Relay untrue information to you from your Doctors office, creating a misunderstanding between you and your Doctor almost ruining the rapport that youve worked effing hard for years to create with your healthcare provider. Dont go here if you need medication refilled and I hope this location goes out of business personally. Find a nice mom and pop pharmacy.

I went to just get a few pictures printed for a present. Salesperson Aishia (I think thats how you spell her name) helped me out and print them right then and there because theres only a few pictures. Thank you so much for willing to help and making it a great experience.

My wife has been getting prescriptions from here for quite a while. And yes can mistakes happen, I feel that they happen more frequently here than normal. It’s just frustrating when you ask the same simple question three times such as, “this is a three month prescription correct?” And your told yes all three times When in reality it’s only a months worth. Just small mistakes like this make it frustrated.

I have been using coupons for over a year now and have found this Walgreens to be one of the most coupon friendly Walgreens in town. I have encountered a few rude employees at this Walgreens, two of whom would not help me figure out problems with coupon scanning or call the manager, but one of the employees, Kent, has been an incredibly kind person who has gone out of his way to help me with my confusing transactions when RR did not print or coupons would not scan, find products in the store, write me rainchecks, and go above and beyond in what I would expect in customer service. Thank you Kent for being awesome!

Its too bad cant give them less than a one. If you want to wait for hours for a prescription this is your store. Like saying to keep you waiting with no manager to help. How are they still in business?

Horrible customer service! I ended up paying $50 for a medication because they didn’t bother to get it pre-authorized and they didn’t tell me that I needed to get it pre-authorized. Considering that Walgreens is a multi billion dollar corporation, you would think they would have at least offered me a gift card to help mitigate the amount I had to pay because of their mistake. Some of the co-pays on my medication have randomly increased. I Tried to get information on why they are increasing and the staff member told me it was due to fluctuating drug prices. Initially she made it sound like it was my insurance’s fault that the co-pays were going up and that I would have to contact them. However I’ve never had my co-pays increase during the same calendar year. So basically it’s because Walgreens is charging more for that medication and so my co-pay went up. The staff member I talk to was rude and unhelpful when I asked if Walgreens had increased the price of the medication. I have a ton of prescriptions I fill there every month and they will no longer be getting my business.FYI If You don’t have a co-pay and have to pay a percentage for a medication, Walgreens prices are significantly higher than other pharmacies!Also, if you have a gap in your prescription coverage you will reach it much sooner because their prices are 3X other pharmacy’s there are.

If you can, absolutely avoid this Walgreens pharmacy. My wife and I recently switched the nearby Rite-Aid and have never looked back. The pharmacy is incredibly busy, the pharmacists have to split their time between people in the store and people in the drive through. As a result, they are rude; we have had problems with them yelling out the names of drugs we are picking up (!!!), a clear HIPPA violation. Absolutely avoid this pharmacy at all costs. Ive had perfectly fine experiences with the store itself.

This is the worst pharmacy on Earth. When Walgreens bought out the Rite Aid Pharmacy on 200 S 700 E, all of our family prescriptions were automatically moved to this Walgreens. I have had to fill various prescriptions 8 times since then. EVERY SINGLE TIME they have messed up on something, and 6 of those times the mess up was bad enough that I had to come back and make another trip the next day. Twice I have called ahead to verify my prescriptions were ready and been told they were, but then when I got there there was some mess up and they were not. The Pharmacy staff have tried to blame my insurance, my doctors, and me, but every time it was really them messing up. INCOMPOTENT! I am moving all of my family prescriptions somewhere else.

This is the worst pharmacy I have ever been to. The pharmacist is a total jerk and when I politely asked a quick question, he acted incredibly annoyed with me, kept interrupting what I was trying to say, and was just very rude and condescending. I will never be coming back to this pharmacy.

Always helpful when I go in pharmacy is always easy to work with no need to sit around hours waiting since Walgreens texts me when my meds are ready to be picked up (if they are busier) if a product I want is not in stock at that location they check and see if it is available at another location for me.

Went in there to buy a card reader, but they were all out. Heather helped us out, and called around to all the other stores and found one for us, right on the way to where we were going! Very helpful, and good customer service. 10/10 would Walgreen again

I would give them a zero star if I could, management is unprofessional. I recently went here for a prescription since my normal Walgreens was out of it. This location shorted my script by 6 days and accuses you the patient of misusing or selling them. Why in the world would you jump to conclusions without knowledge knowing I use that same prescription every month and never had a problem in 14 yrs. I would stay away from this location if your using the pharmacy. Horrible service, they want you to trust there employees that mistakes cant happen and no one would ever short you on medication that you rely on for a serious medical condition. BUT where is the trust in the patient you walk out with your script, thinking its filled correctly and then you get to the end of the month and noticed something isnt right. This is what happens when you have untrustworthy employees that wont omit to anything. If you want to be short on your monthly supply of medication this is your location otherwise stay anyway from this location.

I love walgreens. It is the go to place for hygiene products. The prices are usually pretty reasonable as well. Highly recommended!

Every time I go to get a prescription filled it turns into a nightmare of waiting. Today I tried to call ahead to let them know I was coming and seriously spent 60 minutes on hold. I was simultaneously trying to access their website via mobile and as soon as it would verify who I was the page would crash. I finally tried going into the store in person and there were eight customers waiting in line at the pharmacy counter and three cars waiting at the drive through. It was 7:00pm - I didnt have another hour and a half to waste waiting to get a simple refill.The staff is always competent and courteous but there are simply not enough of them scheduled for the demands of this busy location. EVER. Ive been there at 10:00 am on a weekday; Ive been there on Saturdays; Ive been there on a weeknight. Its always the same story - its going to be at least an hour until someone has the time to go grab you two pre-packaged pills., Management is doing a terrible job at making sure that customer service is working the way it needs to. Hire and schedule about twice as many people as you currently have working. If youre having problems keeping and attracting employees, do what you need to to change it.

Good services and nice staff.

Store is chronically under stocked, and the manager is incompetent and beyond rude. He has been helping me and just stopped and completely forgot what he was doing when a wealthier looking man came in asking for help. I live next door and have started going to a different Walgreens because this one is so bad.

Walgreens Is a great place to shop and get my meds , staff is really helpful , always welcome me with a nice smile , management always have a kind answer for whatever i need , price a bit high but i rather buy quality then quantity

I waited in the drive through for the pharmacy for 12 minutes before anyone talked to me. I then found out they lost the prescription request I handed a pharmacist 4 days ago. No one apologized, and I was questioned like it was my fault they lost the prescription. I understand things happen, but that was not handled appropriately at all.

Horrible experience!! They kept me on hold for 20 minutes while trying to find out if they carried the product I needed. After being transferred to 3 different people i got hung up on before my question was answered.

Got a txt saying I was due for a refill so I put the order in and made the pick up for today. I received a txt at2:05 This afternoon saying it was ready for pick up. I called and a girl said that it was ready and had no co pay. I went to pick it up and when I got there, they said that yes it was ready but the system to Bill the insurance was down and had been all day and I would have to pay over $50 for my medicine. I told them that I had called after the txt and the female I spoke with said there was no co pay and did NOT mention that I would have to pay cash price nor did she say the system was down. I paid a neighbor $5.00 to take me and when it does get fixed, Ill probably have a co pay and have to pay to have a ride to get it. Im so glad that Walgreens teaches their employees to give their customers correct information on and about co pays and has their customers spendi g money they really dont have to get there and find out that they cant get their medications. Thanks so much Walgreens.

Called in a prescription for a patient yesterday had to wait 1 hour. Patient went in and they said they didnt have anything for him. Called today and waited for 2 hours and finally just called back and left a VM. Would not suggest going here.

We have only bad reviews for this store. They have messed up prescriptions more than once and even have said well if the doctor called it in we may have deleted it from our phone system, we have problems with the phone system. Also I do not see any scripts for you however when pushed OMG there they are you just have to look hard enough. They do not care that you are out and it is a weekend, and the doctor is off on weekends. 9 times out of 10 the doctor did call it in and they messed it up. How can a pharmacy be so disorganized. If I could give a - star I would. I asked for the store managers name the girl did not know her name just that it was a women.

It’s Ok...

Pharmacy is completely understaffed. Expect to wait in line atleast 30 minutes just to be seen. They also never check their voicemails when physicians call in prescriptions.

Yet again, the Walgreen’s pharmacy has failed. I received no less than 10 texts and calls from them that my prescription was ready for pickup. Yet when I arrived to pick it up, they had nothing for me and I was told I would have to wait for it to be filled. Completely unacceptable.

The staff here has always treated me well, and have been kind to me when Ive come in. I have seen some of the issues described in other reviews with employees being caught up in their interactions with each other over helping customers, but overall the experience at this Walgreens hasnt been a bad one.

No problems. Nice folks in pharmacy.

The staff at the pharmacy were friendly and polite.

Had a delightful experience in this Walgreens. Keep it up!

Michelle the manager has really bad customer service skills. Shes rude and very unprofessional. Avoid this store because of her!!

Prepare for a line that never ends in the pharmacy.

Horrible service. I just wanted to go to the bathroom and I pressed the button for help and asked multiple employees and nobody came to open it for me. Ridiculous.

Horrible service and business operations. I dropped four prescriptions off and came back after said time and they told me the Rx is still not ready after 2 days.

Great stop for all your needs.

Every Walgreens in Salt Lake is understaffed and you will wait at least 45 mins for anything you might need. Its a more than frustrating experience

Easily accessible, the service is good. Sometime the waiting time is long.

Great quality photos for cheap price

Convenient location and friendly employees

This pharmacy is always chronically understaffed. It is so bad that it is insulting. There routinely is more than a 20 minute wait at both the drive-up window and inside. The pharmacists are so stressed out they look like they are having seizures.

All I can say is thank you to the pharmacist.

I bought Christmas presents here once. Not a good selection.

Walgreens, has anything you might need most of the time.

4/5 would prank call as Stephanie Hernandez again

Just needed to use the bathroom. You press a button and it dings for someone to come over. But of course everyone ignores it. Just pretty annoying

Good pharmacy

Apparently a 15 minute wait actually means an hour and a half long wait.

Makeup selection is great

Drive thru pharmacy available too.

I love everyone at Walgreens.

Wasted 10 minutes looking me up then couldnt fill the script for almost 2 hours, but refused to send it digitally to the store near my house.

Terrible

Terrible