This is the worst store! They have no idea of customer service. Its all about up selling. They dont listen to their customers.I arrived at 9:30 (half an hour before they open) because you NEVER get out in less than 3 hours.When I entered the store I was asked what I needed. I told them a new phone. They gave me to a young clerk who was obviously new.I told him I didnt need anything fancy. Just something close to what I already had.The fist phone he showed me was $1000!!I explained again what I was looking for, but he still wasnt listening.The second phone was over $400. Ive been with Verizon for over 30 years, which SHOULD count for something.The manager came over and found a phone more in my price range....but of course they didnt have one in stock!!!They could order one and have it delivered in a couple of days, but I would have to come back to the store to have it set up.That didnt work for me...I didnt want to have to come back again.I asked if I could just purchase a new battery for my existing phone? But they dont sell batteries 🙄Finally found a phone....but they said they could NOT transfer information from my old phone to the new one!!!At that point I walked out. I called the Verizon store on Watt and Fair Oaks. Explained what had happened at Arden store. He told me to come in and they would take care of me.AND they did! The difference between the stores was incredible!Robert(Manager) and Myra the person who helped me looked at my account and informed me that I was eligible for a $350 credit toward a new phone! Arden store never bothered to look.I got my new phone and all of my information transferred from my old phone in less than an hour!!! If I hadnt found the store on Watt Ave. I would have left Verizon after 30 years!!!

Very helpful people there is an automated bill pay their that is very convenient

I hate the phone company, I hate the phone store. Everybody does. So, let’s get this straight, the phone company and Apple remain a blight on society. Notwithstanding, the young gentleman who assisted me, Johan (so?) was knowledgeable, engaging, solicitous and very helpful. It is my sincere belief that he is not long for his current accommodations. The 3 stars are for Johan only.

Brandon was the best! I had issues with a phone that I bought from a reseller (lame). Brandon continued to troubleshoot until the complex issue was resolved. He kept me informed of all the steps he was taking. He had a calming effect on what started out as a stressful situation!

We were in this store on June 29th. We were asked to wait 1 hour. We agreed to wait. After about 40 minutes, we saw that a manager was already working with the man who came after us. In addition to the standard, sorry, we have not heard any other proposal or solution to the situation that has arisen. An employee with a tablet who must follow the line by his inaction showed us that we are not interested in Verizon. Today, June 30, we went to another store and we were asked to wait 40 minutes. We have 6 lines to T-Mobile and wanted to go to Verizon. Apparently you dont need new clients. Sorry. But the indifference that your employees show to the client is terrible.

I want to speak directly to the front desk at this Arden store, but the phone number provided takes you to a general Verizon line. Ive tried calling several times this past week and have been on hold over an hour each time and give up. Can an actual phone number for this specific store be provided?

I guess there alright. No real complaints. You get what you pay for... No more no less.

Clean store with very knowledgeable staff. The general manager Paul and associate Elizabeth were very helpful and accommodating. I had a great experience and would return to this store. Associate Tyler was also very nice. And finally they even took great care of my Mom.

They are all so knowledgeable about phones and the systems they are created from ❣

This IS my go to Verizon store in Sacramento! Had trouble with Samsung phone - emails and Chrome crashing. Came in today (2nd visit) and Robert was SO helpful. I am older and not as quick with the phone and he has such patience and was able to download new apps and take care of the problem I had experienced for three days. If you ever need help or a new phone, THIS Verizon store on Arden Way is well worth the drive!

Nice people! Not busy

The Worst in store experience ever. Set up appointment had to still wait. Then told they couldnt help me get a phone despite having authorized waiting for business phone.

I love the fact that they have delivery of your items and the social distancing is great because you just stand outside

I had a issue with My phone. Due to Covid-19 restrictions, I was greeted outside by a very polite young man. I about 5-7 minutes he had My phone back on track.

Shane was great, able to help me quickly get a new SIM card with minimal fuss and no inconvenience to me.

Horrible customer servive.

Terrible customer service.they helped people that came in after me. And were not eager to help me. I still have a problem with my account too.

Very frustrated as I need to return the accessories that I purchased less than 2 weeks ago & I am getting the run around. I do not want to be charged for these items as I am not using ANY Of them!! I was told that no returns are being done at the stores by the representative who sold me my new IPHONE and told me I needed to speak to Verizon customer service. I called the CS line & spoke with a rep who stated this was NOT the CASE & that maybe the person I spoke with was mistaken or just did NOT want to do the refund. Either way this is HORRIBLE customer service! I spend WAY too much money a month on service for this treatment. Verizon... GET IT TOGETHER!!! I need to know HOW to refund my items!!!

This Verizon store is very clean in the agents that work there are very helpful⭐⭐⭐⭐⭐

This is one of the worst Verizon stores in Sacramento area or maybe in the whole country. The solution specialist were very disrespectful to me, and worst than that was her manager. Her manager instead of answering our questions, he was almost attacking on us. Not only they didn’t solve my and my friend’s problems, but also they were giving us misleading information. If they see that you have accent, they become more rude to you as well. I hope the Verizon should seriously rethink about management of this store. I am an account holder who has six lines in my account, and we have been using Verizon for years. If the Verizon does not respect us as a costumer, why we should put ourselves under pressure. Their online support services are also really bad. If you call them for hours, they don’t pick up your phone. I don’t recommend to waste your time going to this store. I understand that COVID-19 changed most of normal businesses, but at least if someone comes to your store behave professionally, guide and respect people.

Walked up to start a new phone line and get a new iphone. Was very clear, I was okay with just about every upsell and didnt waist any time I communicating or making my decision. The sales gal took nearly an hour to get to the checkout when I was clearly ready to go with the purchase. After an hour or hour and 15 minutes. She said she didnt have the phone. I dont think we got to the register for an hour. Im in sales, this level of wasted time was unacceptable. I pretty clearly let her know I did have to go to another appointment and Im dumbfounded how after an hour we were barely getting to a register and someone else came in and bought the exact phone I wanted in under 15 Minutes. Leaving me late to my next meeting and phoneless. This is a terrible experience and has made me reconsider switching from T-Mobile to Verizon. I dont know how much more I could have been ready willing and able with credit card in hand. Well that was my experience, oh also they wouldnt let me into the door without knowing exactly what I wanted and Iater hearing the price it was not me than 10 minutes outside making that decision which was pretty easily the iphone. Bummer, lesson learned. Maybe a blessing in disguise?

Nice staff, cool store.

Went here because my iPhone 12 pro drops phone calls. Sales associate Kevin tells me it’s a problem with iOS not Verizon. Then decides to lecture me on telecommunications, and tells me if a lot of iPhones are dropping calls, and that has to be an issue with Apple. He says he’ll change SIM cards, but he knows that won’t fix it. Kevin ends up changing the SIM card on the sidewalk. He’s confrontational, argumentative, and condescending.Verizon please teach your employee how to work in customer service.

Great and fast customer service

Great customer service and honest about the products.

Super friendly and helpful staff. I went in because a device my work had given me was run over by a truck (long story). They got it replaced and working inside of 15 minutes. Would definitely head back there for help.

Not helping

How is very satisfied with my experience extra

Horrible experience!! LIARS!!We were supposed to get 5X400=$2000 for moving 5 lines and purchased 5 new devices. Bad management, they promised gift cards if we moved to Verizon as a thanksgiving offer. It’s been an year we still haven’t received them!

Great customer service.

Great customer service Alacia was awesome got me taken care of and out of there quickly

Large selection. Sleek looking store. Service is relatively prompt. There are different types of plans to choose from. Easy to see from the street and decent parking lot. Also, we all know that Verizon has the best service. Sadly, we switched because we found a less expensive option with nearly as good service.

Best corporate Verizon store Ive been to in years.

I am very disappointed in my experience with this location. I came in with the hopes of switching carriers and opening a new business line.One employee was helping a couple set up their new purchase. The other 6 or so chit chatting at the front of the store. Not one greeted me or checked to see if I needed help as I roamed around the store. I was there for about 5-10 minutes. I was trying to be patient, maybe they are in a meeting. I will give them some time. Not one person walked by to ask if I needed assistance. As I walked out the group of ‘sales’ employees stood by the door, a few turned and saw me leaving and none acknowledged me. Perhaps it was because I am a women of color, they may have made an assumption that I was just browsing. Too bad for them.

Worst Customer CareWe have a group with Verizon, they are charging us for phones which we paid in full.They have the payment information and they accept that the issue is in their system and they keep promising that they will solve the issue, but they never do.It’s been more than 10 months that they keep charging us for those phones we paid for.The person who opened our account refuse to talk to us.What should we do, any organization to refer to for this issue?

I have been a customer of Verizon for 8 to 10 years and I used to tell anyone who was contemplating changing phone providers that Verizon whats the place to go you paid a little bit more but you got great service well I can no longer say that Verizon service have sent to an all-time low the only thing the people do in the store is hustle you to buy a new phone they dont want to do anything they dont want to assist you or nothing I would give them a minus zero

I came in to just buy a charger for my google pixel. The guy at the front door asked me what I was doing. He pointed me to the cases and told me someone would be with me shortly. Stood around for a bit, walked the whole store and noticed him and 2 other employees just chatting up front. I left immediately and will not be back.

Customer service failed on giving me the proper information to be able to transfer to another provider. Spent hours on the phone getting my issue fixed. If youre changing providers much sure you get a port transport number! Thankful Im getting away from this horrible company.

This place is a joke. Don’t waste your time going to this store. They are there to sale you something on commission. If you have a problem with your account, I strongly suggest calling customer services. There is a short lady who hates her job and she is super rude to customers. Don’t even bother talking to the store manager or supervisor because you are just wasting your time. This was my personal experience with this store, I hope this review help others.

I have always been treated fairly by the staff members here.

Corporate store. The manager is really great. We came in with a problem and they fixed it to my satisfaction. The store is clean, well organized, and the staff are all professional and helpful.

Front girl is super rude, avoid this one.

Unhelpful, dishonest managment!We opened a group account with Buy one phone plus other free, i was told to pay both mobile in full and the free mobile payment will be credited back to you each month for 24 months. Since last 6 month there is no credit, they even charge me extra each month.I keep visiting their branch since then and each time they make a different excuse. They acknowledge that they received the full payment but then they keep saying the system is not allowing us to fix this, we will talk to our manager and call you back but they never do.

I went there today and had some issues, had some questions regarding to my line. I was overcharged. So every question I asked Mr Brandon said: I don’t know man.If he doesn’t know it’s better to ask someone else not to give clients a No answer, or at least gives and advice.

Kendrick was awesome! Informed us of all the new peripherals for our business. He advised us of how we can further separate our personal and business phone lines for our employees. We even purchased two vehicle tracking devices which will help us improve transparency with how our vehicles are used in the field. Kendrick is THE man @Verizon!

My new phone came in the mail, was having trouble getting it to download so I drove to this Verizon only to be told they dont help getting your phone connected... I was so disappointed that I called the 800 number when I got home and it was a Verizon issue wete as they should have assisted me with my new phone... I did loose a lot of information and my numbers wouldnt transfer to my new phone...

Worked with a new sales person, took quite a while for my new business account lines and phone purchases, but understand that everyone has to get training somehow. It was freezing inside the store, like the AC was on in winter time brrrrr, not fun when there 1.5 hours.

If I could give it negative Stars I would this place was trash if Ernesto would told us that it was appointment only at the door instead of have us wait like it was walk in just to have go in and helping us because nobody was in their got to the counter just for them to tell us that its appointment only just wasting my time and their time for the appointment customers

Five star goes to Danielle who constantly checked back with me to help the phone issue I had.I started asking help from this guy who did not have much idea to fix the problem and he asked another guy who did not seem to care much to help either and told me there is nothing much they can do about it,”either take it to apple store or claim insurance to get a new phone”.........after spending over 20mins for no results,but I was able to getting help from Danielle and she responsibly helped me to fix the problem.Made me really happy.And I felt like she is way better than Verizon or apple product itself, customer service personnel makes it all better.Thank you again, Danielle!!

Garbage service provider

This is now the worst of the Verizon stores. Walked in 3 times. Yes I gave them a second and third chance. Greeters are arrogant. Would rather stand around and look important and chat with another than help a customer. Go over to Costco to their station.

Not open ! And no disclaimer of the reason for the store to be closed.

Got my corporate account here , great customer service

Good service, large assortment is accessories, easy process to move over from another provider, had devices we wanted in stock(newest models of Samsung phones)including color choices. Did not complete port off longer of the #s so didnt receive calls for first 10- days w/o realizing it. Easy fix once identified but no offer of credit even though it was their oversight.

They had phones in stock when other stores did not. They made getting 2 new phones easy.

Worst experience of customer service ever.

Very disappointed

Very helpful staff, we were able to combine plans and save a lot

Staff was friendly and helpful. We knew what we wanted and they respected that by not trying to push or force an upsale. Main downside Id say was the wait.

I was told by the 800 number to go to this store to have my phone issue solved. I have always had a great experience with Verizon and expected no less when I went into the store. I was completely wrong though. The employees at this store treated me as an inconvenience the moment I walked in the door. I asked for help from Candy who was extremely rude and had an attitude. It was a simple accessory exchange and they refused me service. The manager Danielle was no better. I purchased the accessory at the Citrus Heights store and I can’t help but feel they didn’t want to serve me a because they weren’t going to be making any money off of me. Having received great customer service from John at the Citrus Heights store, it is well worth the drive to give Citrus Heights your business and not Arden.

I have been to this location several times and it is staffed so that you dont have to wait for a long time usually which is nice. The staff always greets you when you enter the store, and they say bye when you leave. They also answer questions and know their products and that is a big deal. Its nice to know that this store is trying because with so many options now days it shows they are trying to keep customers going back to this location.

Staff do not care if you stay with Verizon. The guy that helped me and my daughter answered our questions, but wouldnt help try and come up with ideas to help with our problem. To top it off, I get home and in the mail was a letter from Verizon telling me that my monthly discount was about to end and I need to provide proof again. He couldnt have brought that up when I was there!?! Thinking of going to Sprint...

My I-Phone literally split apart so they sent me a new one. It was NOT the same size as my old phone and did not fit in the cover they had sold me. I tried to call them at the store on Arden Way 4 times but could not get a real person on the phone so I called *611 and asked for a call back which they said would be in 10 minutes. I have been waiting 23 minutes and no call!! I guess I will have to drive back to the store again. That is NOT good customer service!

The manager Peter is great they have been able to help me put with all my problems. Im terms with the staff doing there jobs and be very helpful. But as a wireless company Verizon sucks.

Good customer service, if I asked question; about the data plan and asked about LG G8.

15 years & counting, there are less $, but IMHO the best coverage, value for my buck.

Fast, efficient, friendly help with all my issues.

They didnt help because of covid, so I had to call and order the device

Solutions Manager is condescending and has an attitude. Other people that work here are fine. Tyler was very helpful and professional.

Verizon has one of the best customer service I have ever seen. I travel all over, so I have been to many different Verizon store and this one is the fair worse. Staffs are rude and need to be retrain basic customer service. They do not answer your question and rush to kick you out.

My sister, Issa Rae and I went to this place and bought a jogging phone, those little phones. Well, guess what? It wasnt working a few days after and it was pixelated. She returned it to Verizon, and didnt get any refund.

I was greeted immediately and helped in a timely manner even though the store looked busy. Staff was super pushy and tried to upsell me on everything even though I keep saying No Im just looking to upgrade my phone. I felt rushed and left feeling like I wasted his time because I didnt fall for any of the upsell tricks.

Staff was very friendly and helpful. Had to wait a bit, but plenty to look at while browsing. Helped answer my questions and had me on my way promptly.

Very unprofessional, the employee asked my fiancé to call his personal phone to explain us a service, I was like I’m buying phone why she should call your personal phone number.He was keep talking bad about his boss and didn’t act like he wanted to be there.

Went in for my lunch hour told the employee n he got me in n out within my time frame awesome

This store is 0 stars ! i went in with questions to try to get my phone taken care of i was told i would need to have an appointment there was 5 people working and only me in the store then i was told i would have to take of everything online but could come back to the store to pick up new phone , so i am confused i am in the store now empty but i have to go home do it online and then i can come back to the store and get my phone !!! lol way to go team Verizon for making sense

Upgraded my phone and had outstanding service from the young lady. Very knowledgeable about all of the plans.

My son picked up a phone great service customers

Been there once. My wifes phone acidently factory rest. My wife was anxious and upset. Manager was super patient and very nicely helped her recover most everything. Paying for Verizon back up service before this all happened was key. Dont think they typically do this type of thing, but glad they helped us out!

Very satisfied with the advise that I received.

Love, love, love, Lovina Nunes! My mom and I went in because my phone was broken and my moms was just simply dated. Lovina was extremely patient with us. She helped us preorder our new Galaxy Note 10+ phones. With a plan that fits our needs and budget.The manager there went to get our Samsung watches from the Auburn location. Thank you!!! I am a manager for a large company and I applaud a team that works well together to ensure all customers are satisfied. Im not tech savvy and quite frankly dont really care to learn, so I went in the following day and Sam helped me program my watch. Lovina also followed up with me to see how everything was working out for us. ❤❤❤

Staff here wasnt very helpful. Said what I wanted done could not happen. So I went to a different location and they solved the problem and did exactly what I wanted. This location was more interested in collecting fees than helping the costumer.

So helpful here! Was having trouble with the insure I have and they helped me figure out how to help me get my phone fixed.

Busy but the staff was helpful. My only complaint is that my phone didnt work when i left and the guy assured me it would in a few hours. Had to jump through hoops for a few days to figure out the problem.

Super helpful staff, way better than online. Will solve all your problems

Kristie has been very helpful. Texting and calling me to check on things and answer questions. They dont have as much knowledge as they should about all the phones and services but they all try very hard there to make things right which I appreciate.

Vanny a member at your store on Arden Way help me get the phone on my dreams a note 8 he was in amazing employee he needs a raise I have been with Verizon for 15 years going on 16th great company wont stop you guys are awesome thank you very much please

Had to drive out there to leave a phone and the manager wouldn’t accept it she wanted me to take the phone to a fed Ex location because they don’t provide a pick up service. In walks the fed ex guy and gladly takes my package.

I had a great experience at this Verizon store. The staff were friendly, helpful, and all my concerns were taken care of quickly and professionally.

I would have to say that overall my experience at Verizon the 2nd time around would be rated as excellent! The customer service is phenomenal, they are very attentive to theyre customers & potential customers 2 👍👍 up & 5 stars rated.

Terrible seller, she wanted to sell me Samsung note 10, under the guise of Samung note 10 plus. Deceiver and liars.

Always excellent customer service at this location!

Great service, I bought a new phone here and the person I talked to was very knowledgeable, and made good suggestions based on what I was looking for. Also the store itself is well laid out, this is how all cell phone stores should strive to look like.

Great customer service hasnt failed me yet.

Excellent service. The gentleman who helped my mother was very patient and understanding.

Customer service is not informative. Asked for signatures without explaining what its for. If you go in prepared and know exactly what questions you need answered they can help. Ultimately and in some time my problem will be fixed but not without frustration and waiting.

I received the assistance I needed very quickly. I greatly appreciate the expertise of all of the Verizon employees.

Customer service was excellent

Nice helpful staff, not too pushy, verity of phones and tablets you can play with to see if you like them. They greet you at the door and list you in a queue to be helped in order.

Dishonest business practices - this location (its a franchise, so its not a Verizon problem) flat out refused my money to buy a new phone UNLESS I BOUGHT THEIR $200 warranty and accessories. The literally wouldnt let me give them $600...astonishing.Just wow. Stay far away.