Visit Tan in TV department. He has great customer service skills and his product knowledge is A+. He is a Product Trainer. He goes out of his way to help you. He stayed half an hour after closing to help us. In fact all the staff at this store seem friendly seem and seem to know what they are talking about.

The sales associate was great, very helpful, but the customer service number is a national one (reps are clearly international) and there was no way to contact the store directly. I give their support a minus 10. I was transferred 4 times, to different departments, was on the phone for over an hour, and they still could not resolve my very simple issue--a credit card refund on a haul-away charge of $29.99 for a TV that I did not have hauled away. Unbelievable. Also, the delivery people for the TV were not helpful at all, and Im still trying to figure out the controls.

I have been going to this store for awhile and have had nothing but good experiences with the people who work here. They are always friendly and the installers and techs are great. Would highly recommend to anyone looking for a electronics or movies with a consistent stock on hand.

Come in store to pick up some TV today and got a such a good deal. Always enjoy to come to this location shopping. Lots of inventories and they will always do price match. Today Owen helped me with my order, very patient and have really good customer service. He checked through all details and helped us to choose the most valuable item we can Get. Very happy for this visit and will definitely come back again! Highly recommended!

I had a very pleasant experience here. The staff was super helpful and I was asked a number of times if I needed help with anything in different departments. Kudos to the leadership there as well as everyone who I interacted with.

Tyler spend over an hour to help me and my partner to find the best phone and plan! I cant imagine the customer service can get ever/anywhere better than that. And that says a lot for someone with over ten years of hospitality experience! Thank you Bestbuy/ AT&T for hiring the best only!

Post COVID - like many stores this one is very much different than it used to be. I do like that they have checkers at the front to help expedite online orders. Unfortunately I heard a couple of rude tones from the employees as they were informing me of bad news that repairs on electronics are taking several weeks due to the virus. Maybe they are just tired of repeating the same information to everyone? The facility and shelves were clean and organized, and the restroom was also fairly clean.

Like all Best Buy stores, it covers all electronics and the sales associates are top notch experts on the various products.

I am very unsatisfied with Best Buy and they’re deceptive practices. I ordered an item to be delivered from their website and then the Best Buy geek squad person returned the product before attempting to deliver and claimed they had tried to deliver. However after chatting with one of their customer service agents and talking with two customer service agents over the phone, it turns out that the Roseville store doesn’t even have any of those items in stock to deliver. Throughout each step and after talking with each of the three customer service agents, I was left unsatisfied and trying to figure out why Best Buy doesn’t give their customer service agents any ability to do anything except for apologize for the inconvenience and place another order. They don’t even have the ability to apply a small discount to apologize for the inconvenience. Only the ability to place another order and to apologize.Well I apologize to any other customers who have experienced the same, and I totally understand why some people refuse to shop at Best Buy… I am now one of those people. Best Buy is not capable, or not set up to, give quality customer service. They only want to make a sale and they make it very obvious by how they have set up their customer service.Even when you try calling the local store number, it’s just another way they have avoided the customer and offering quality service. The local store phone number just rings to the Best Buy national phone agents and they have no way of contacting the local store.

What can I say its best buy the only place in town who had the fuse for my amplifier for my car and I know this for sure because they were my last ditch effort before just ordering one off Amazon which still would have been a day but thats one whole day sooner then napa so yep glad this place is still around

One of the last brick and mortar stores to shop electronics. Helpful staff. Big selection of computers which is why I went this time.

Pay for a 3200$ fridge. Wait patiently for 2.5 months to get the panels for the front. (Samsung bespoke)Was told have 15 days to return.Tried to return.cant reach anyone ever by phone.Have been on the Chat for 2 hours. Being transferred, , transferred again, explaining the whole thing, transferred again, explaining the whole thing, transferred again, explaining the whole thing.Then told ive been in the wrong department for 25 minutes.Explaining the whole thing AGAIN...My god.

I went in looking for a radio wiring harness for replacement car radio.. I was assisted by folks in the installation area. The first helper quickly found the best product for me, and in the process saved me quite a few bucks. The coworkers in the shop offered tips when they heard my concerns about my impending self-installation. I expected a long drawn out visit to the store, but these folks had me out of the store quickly--thanks!

Great customer service but I noticed the are in need of more employees and more options. I was looking for a gaming pc and end up buying it online. Overall I love coming to shop in the store.

Employee was quite helpful but refrigerator brand we want isnt in stock due to shipping delays from China. Not the reason for my 4 star review, on this trip there were employees standing around when we entered the store but no one greeted us or asked if we needed help until the nice young man walked up to us in appliances.

Car stereo equipment is hard to come by these days. I got a good deal on a new head unit and even though it comes with free installation, they are backed up for a while. I decided to install myself, but since I had questions, I came back and talked to Chris, an installer. He gave excellent service and was really helpful.

Larger location due to the complex its located within. (Everything is there)We purchased a computer (All in one) & bluetooth Buds. Jacob helped up with computers and the process was quick, easy & ultimately my girlfriend decided to go with his recommendation. I agreed as well.The location is clean, lots of willing help - though no one is stalking you that I noticed.I was asked twice by two other employees if they could help while wandering the computer section. (In a 6-9 minute span) Far enough apart to not be annoying and an appropriate distance away in the event I found something I was interested in.All in all a relatively quick & painless trip and we got both; what we were looking for & what we actually needed.Thanks Jacob

Always have wait Im looking for! Excellent service

WOW...the staff seem more friendly, helpful and knowledgeable than my past visits to this store.

They have alot of employees but I can never seem to get any help.. Its good to go there and know exactly what you want and dont need to ask any questions. If you have questions or need something out of a locked case, forget it.

The service people on the floor really cared and were very helpful

Very nice people very helpful very kind and extremely know what theyre talking about thank you especially geek squad

Best Buy is Best buy. I tend to hit this location within the first hour it opens and thats when I find the CSRs are the best in every dept.

We were planning to purchase 2 new cell phones from Verizon but they were too busy to help us so we went to Best Buy. They took us right in, answered all our questions, made recommendations based on our wants/needs and we purchased 2 new phones. We pick them up in a few days and they will transfer all data. Ill let you know more when that process is accomplished. For now, I am VERY pleased with Best Buy and the service we have received.

I wish I could remember the gentlemans name in the computer Department that help me but I was very satisfied. He helped me track down my ethernet cable even though it wasnt his department. I was very grateful to both of them staff members that help me.

Nate the salesman done the most fantastic job of putting together a speaker bundle for my SUV he was very I mean very knowledgeable.

Great knowledge of all types of phones and pros/cons between Android vs IPhone.

Always great help and products. People are so great at explaining how things work. Should always shop here.

This store is an excellent place to get electronics. I typically call it my ToysRUs...

Very clean, efficient and helpful employees. The movie/TV show section is woefully underdeveloped. But maybe Im the weird one for still collecting BluRays. Overall good experience.

I went in looking for a high-end computer monitor and found nothing but 6 mid-level monitors. The gentleman in the TV department was great though.

Very helpful salesperson, and I appreciated that she was not trying to sell me more than I needed

Pretty much zero customer service. I love walking around looking for help, just to be completely ignored. 1 star for the nice greeter lady at the front though.

Need a new washer for your Float Spa during Mercury Retrograde?!Best Buy In Roseville is the Place and Scott is the guy to work with! He was super patient and helpful when I was having some c.c. glitches and he also found the exact washer I was looking for in no time! Thank you Best Buy & to Scott as well.

Went to buy a particular piece for a car stereo. Had no problem with the help and advice. Also the item helped big time. Stereo works great.

SCOTT DESERVES A DARN RASIE! I work in sales, and never have I ever had customer service, product knowledge, or buying experience like this before! Hes phenomenal at what he does, and is a true asset to the Best Buy company. 10/10 in all possible categories- if I had my own business id hire him in a heartbeat

I went in today to a fully stocked store with workers that gave great customer service!

I came in looking for a wide angle lens for my camera and I didn’t have much idea of what lens to get. The associate Tyler, I believe that’s his name, helped me out and was SO helpful! He knew what he was talking about and answered all my questions and then some. He was very informational and made my experience easy. Thank you Tyler!

Weve come here for many things over the years, including TVs, cell phones, computers, etc... and have always had good customer service, even with returns.

They help me with a unlocked phone the Moto g and Im happy about my purchase

Yes I was in there today I had to purchase this phone that Im speaking on right now. They were extremely helpful and polite in store shopping. We all have to stand up for ourselves today and go out there and shop forget the mask. Its all a ploy

Bought a TV here. Sales person was knowledgeable and friendly.

Super service and very fast

Went in to buy a fairly expensive camera and because of how i was dressed (construction) i got no customer service other than a hello and pointed at the camera i asked for. You would think the guy dress in work clothing has money!!! Oh well i left with out it and went to another best buy

Zee ee÷ozzo

Everyone very helpful. Was looking for a few electronic items and they have an impressive selection. Keyboard Mouse selection is excellent as well countertop ovens.

Pretty cool place, has a decent selection of general electronic and stuff but they never have any new computer hardware in stock (graphics cards, cpus, etc) Im referring to the RTX series and AMDs XT series as well as new intel and AMD chips. Been here 15 times in the last 6 months all of which with no success at scoring anything new.

Cool place and a lot of experts. Outt of stock of a lot of products. Havent been in a Best buy in over two years. I was disappointed

Being at Best buy well I was there for 2 hours I got cheated out of 120 bucks because it was on sale something like that and yeah its just been a really really s***** day I wouldnt wish it on my worst enemy very depressing like you dont want to be here anymore you know what Im saying anyway have a great day

This review is for Amber Rose at the Best Buy, Galleria Roseville. I was casually looking at televisions for my new home in the area when the salesman I was dealing with referred me to Amber as the one with all of the knowledge about the television sets. Her knowledge of the various models and technical data was impressive to say the least. After a lengthy discussion about alternatives I felt confident buying the Sony 65.Amber was not only knowledgeable, but very professional, courteous, and friendly.I returned to the store a few days later with a question about the television set and dealt with Amber again this time on a dryer. Once again, her knowledge of the product was excellent. I purchased a GE dryer and Amber arrange for delivery in just a few days.I highly recommend Amber if you have an interest in any electronics or appliances. She is one of the best non-selling salespersons I have had the pleasure of dealing with.I highly recommend Amber if you have an interest in any electronics or appliances.

Three different staff members asked me if I needed assistance as I walked through the store, very friendly and helpful, nice work!

Always great stuff. Friendly staff, helpful and knowledgeable. Never have issues with products I buy from them that is directly their fault, always manufacturers. They also always have way more stock than other stores.

Im inclined to be a little negative when I make a return, it gets put on a card and a month later I go to use the card and my $25 return that was supposed to be on there only had $1.I went in just to use the card up and ended up spending $23 out of pocket for something I didnt really need at the moment.Constantly pestered in there by every employee at every turn. I know its their job, but its over kill. If you see me aimlessly wandering around just looking at anything and everything, it means I want nothing. So no, you cannot help. Unless you want to stop asking me if you can help me. Then yes, you can, by leaving me to my business until I have a question. Ill find you, best buy employee. Youre everywhere like sentry bots.

Didnt have what I needed, all together a decent best buy though

Customer stated on the phone that a specific item was in stock and that there were 2 different varieties to chose from in store. When I arrived, the store clerk said they dont carry them in stock and that they have to be ordered.

The customer service is fairly efficient and courteous. Sales personel are highly knowledgeable in the current technology. Despite the epidemic, store locations appear well organized in management of foot traffic.

Extremely friendly employees and a great selection

The Geek Squad was fabulous. They are knowledgeable and courteous. Its a lifesaver to have them close by to fix my toys.

Im not big fan of best buy I bought a tablet from here a while back that didnt work and they wouldnt let me return it they or exchange it for another because they claimed it wasnt in there system even though I had a recipe proving that I bought it there

They had what I was looking for. And no you dont have to wear a muzzle.

Great service in the phone dept. My staff member came right over I told him what I was looking for and the price range. He rushed off to the back and grabbed exactly what i was looking for! Super fast, super friendly will definitely repeat for cell phone upgrade! Good job Best Buy!

Terriable service was on time for a appointment and still had to wait 20 minutes and just for them to say they cant fix tvs when its advertised on their website that they fix tvs never coming back and I dont recommend them at all to anyone

Very clean. The employees were helpful and got us exactly what we were looking for.

The best place to take my E-waste & BUY MORE...

We didn’t find we wanted this time, but the staff was available and helpful, transparent and not pushy! The store appeared clean and with decent organization, we didn’t have too much trouble browsing the particular areas of our interest but there weren’t pricing signs for all the products so we had to use the website to search some products (TVs) for pricing and details. Overall still a good experience though.

Was a good experience. Staff very helpful! Congrats

Awful I say! Went in to enquire about installing an alarm in my vehicle. First off, it took nearly 15 minutes before I was helped. Then the guy went to look for help from another guy. After another 5 minutes the original guy came back alone and started farting around on his computer. It was obvious that this guy had absolutely no idea what he was doing. After a minute or two the guy went to get help again. This was my opportunity to run for the hills and not look back. I would suggest that you do the same.

When shopping for A new device. The store clerk was on his toes and at my disposal. It was all in all,a really good experience.

Nice, had what I wanted, had to order, but it was mailed to my house, worked out well.

Fully staffed and ready to assist. I love to have the merchandise ordered and ready to pick up.

You get a warm welcome coming and leaving but the 4 stars is for the lack of floor service. Plenty of employees but I felt like I was a bother and not a valued customer. I hope it was just one of those days because Best Buy use to be my go to store for electronics.

Always helpful but sometimes if I am there to late they racial profile me . One time I was laughing 😃🤣 so hard they were on me tough which allowed some 6:4 white guy with long hair get out the emergency exit with a whole cart

Only thing I can say is that it was nice and cool in the store. Other than that, not impressed. The 2 guys in the fan area were too busy talking to each other and sharing things on their phones to come help us. Irritating!!!!

This best buy is the nicer one in the greater Sacramento area. Its a small drive for us up to roseville but always worth it, they always have what we need in stock. Sometimes they are so busy you cant seem to get help. Other than that this one is good.

I went in to purchase a Phillips Smart Sleep Sunrise Alarm Clock. I was looking for the connected version, the one that had the phone app. I ask the greeter if they had that version. He said yes and he took me over to the Sunrise alarm lights. He promised me the one they had included the phone app set up. When I got it home and tried to set up the light, I found out that it was not the version that I was looking for, I had been lied to  The greeter, did not need to lie to me to sell me the alarm light.  Had he been honest, I probably would have ended up purchasing this version anywaysas it was very difficult to find the connected version.  I will no longer go to this store, I will ne driving 15 miles out of my way to go to a Best Buy I can trust.

The cell phone department was fantastic. They were able to get me in and out and transfer all my data from my old phone in less than an hour. Great service, well done!

Always find what im looking for.

Great mobile department!

The store in particular has always had amazing customer service. Their people know their stuff and they help you out 😀👍👍

Helpful staff but not very knowledgeable. Most things they are out of and lots of bare shelves.

Front door staff as less than helpful and rude. The rest of the staff was pleasant and stepped up to help me with the issue the front door staff told me I could not get help for. Customer service was a little overwhelmed, which is understandable at this time of year, but they were accommodating and I was grateful that I did not trust the greeter that the front door.Heads up: If you order online for Curbside Pickup, do not trust the website, it has not been updated for Covid shoppers. It can take up to a whole day to get your order, also understandable, but 1-hour or even same day pick-up is not likely...Dont go through what we had to go through just to get a TV. Shop in-store unless you have a couple days to wait and in that case, its better to just have it shipped to you, it might be a better experience.

I love going to Best Buys only place I can go and Feel young (Im 59) the avg age of customers is just a hair below 103 with that said Best Buy employees are ALWAYS very helpful knowledgeable and always ready to help have never had a bad experience there

Order online pick up was super fast and easy

I love it when I go to a store and the staff is knowledgeable in what I’m looking for, and this Best Buy exemplified those skills in the pc and monitor arena. Thank you guys

Clean, well stocked helpful employees. Great prices!

Large store...great service from Blue shirt associates & veneers...a clean,well managed BB #129 Roseville CA Galleria

Glad they avoided the online scammers and bots

Went in and got help right away , found my items staff answered my questions and I was on my way. Perfect

I went to go investigate a portable bluetooth speaker from Marshall. They had 2 models available and looked like great speakers.

Very good services!

Its been quite a while since Ive been to a Best Buy that had fully stocked shelves that werent in total disarray. The only downfall at this location would be the lack of employees who were readily available to help a customer in any given department. It could have been an overwhelming amount of customers compared to the amount that theyre used to accommodating, or perhaps theyre under staffed due to this pandemic weve found ourselves in the midst of. Quite frankly it really wasnt too big of a deal. At least not enough to deter me from giving a 5 star rating.

My go-to place for electronics. Sometimes hard to find someone to help. Good selection of a variety of products. To me it is much better than another unnamed store. You can also order online and has the item brought out to your car. In addition, you can recycle things like CDs and cords/cables there.

I have used their copy center several times. The staff is always friendly, helpful and accommodating. Lower rating b/c customer service in rest of store just ok.

Stood in line for geeksquad for 20min only 2 people in line only to come and find out that you need an appointment

Like most of you, I too have been to many Best Buys. My experience is pretty much the same every time. Walk around aimlessly looking for someone in the store that works there, and isnt actively avoiding eye contact.Then being left where I started off because the person is not knowledgeable is anything at the store....This time is was different, ... slightly. I did have to walk around for 5 minutes or so before finally getting some help.When I did get help the person was knowledgeable and answered many of my questions. He deserved to get a commission from my purchase for sure.

Awsome store, knowledgeable and friendly staff always happy to help

Awesome customer service here friendly staff

Employees were very helpful and nice.Display were organized and well seen.

Purchased a new phone. Sonny the sales rep helped me choose the right one and transferred the data from my old phone to the new to one. Also helped with the setup. Very happy with the service.

Customer service here is terrible. Especially in the cell phone department