I had to bring my two, young boys in with me for an oil change and Mark and his team were very kind and thoughtful. He went over my invoice with me and asked if I had any questions or concerns before leaving. Mark offered to wipe everything down again if my oldest was to get out of the stroller and roam around. The change took less amount of time than I expected and they made me feel comfortable.

I have to say this was one of the best experiences I have had. Both Kyle and Mark were down to earth and easy to talk to. They have amazing customer service skills. They went above and beyond expectations. I would recommend Mavis to everyone. I liked that they kept me updated with what was happening and when I questioned something they didn’t shoot me down they double checked their notes with my vehicle. I will be back for future needs. Thank you Kyle and Mark and the entire Rome team!

Superior customer service today when I came in asking for my brakes to be done ASAP for emergency trip out of town. The men had me in and out out and at a price you just cant get anywhere else. All our business has and will continue to be done here at the Rome Mavis. Kudos to their staff

Purchased my tires through the Mavis website and scheduled appointment was very easy. Arrived at my appointment met the manager Mark, who informed me UPS had not delivered the tires yet. I wasnt able to stick around, so he had a service technician Ed drive me back to work so he could accomplish the service that was scheduled, Mark called when the tires arrived installed them, and sent Ed back to get me so I could pick up my truck. EXCELLANT customer service much appreciated MARK Thanks see you for my next service.Mr. Michael Roberts

Weve been coming here for many years and have always had great work & great prices!

I dont usually like any of the chain quick oil change kind of places, but Ive had two great experiences with Mavis in Rome and they really deserved a review. Im most impressed by the people working there, specifically Mark and Sabrina, who were both very friendly and helpful.The first time I stopped in I was helped by Mark. My father hadnt driven in months but suddenly needed his truck on short notice. It had tons of problems (flat tires, dead battery, etc). Everyone was closed or booked, but Mavis took us in last-minute and got everything in working order right away. I was expecting extra charges or you need to replace X, Y, and Z but they didnt do any of that! Mark especially helped get everything squared away.Few months later my wife realized our inspection had expired and wanted to get it done right away. I thought of Mavis and they got us in immediately. This time we saw Sabrina who was also super helpful. She got our vehicle inspected and ready for us on basically no notice, no unexpected findings or extra charges.Two great experiences here with two different people. Really impressed by this place and the people who work here. Ill probably make this a go-to place for getting my vehicles worked on. Highly recommended.

I drop my car off here for minor work because its closer than my dealership is. Mark saved my sanity when I couldnt stand the sound of my loose heat shield anymore. He got my car in as fast as he could and bolted it back on pretty quick so i didnt have to wait very long. He also checked my fluid levels when i was there and told me to get a power steering flush soon. They are not pushy with most mechanic shops and thats what i like about that place. The staff is awesome!

The staff here were friendly, fast and by far exceeded my expectations for something as simple as a leak in my tire. I will definitely recommend Mavis to friends in the future! Thank you to Sabrina and the other gentleman that spoke with me. Very down to earth and friendly staff!! Dont lose them!!

Greatest customer service around!! Always get me into tires for the cost I want to spend. Even inspected my vehicle for me close to closing time to save me a trip back. I don’t shop anywhere else and your shouldn’t either!!!

Mark and his team were very helpful, informative, professional, and personable.

I always get great service. They try to give you the best rates and don’t push unneeded repairs. They make you aware of safety issues.

Mark and Kyle are hands down one of the best employees that Ive came across in this mechanic industry! They went above and beyond to help me fix my tires and as fast as possible! They knew I was in a crunch with being late to work and made sure they did everything they could to help me get my car in quickly and keep me updated throughout the process. Definitely will be a returning customer thanks to them!

Store manager mark is great! Fast an works with you the best he can I definitely recommend going there very pleased

They got me in quick for my oil change & tire rotation. Great service & very friendly.

Went in for a oil change. Everyone was quick and help full. Thanks to the staff for great work

Words cannot express the level of disappointment I experienced dealing with Mark the manager of the Rome store. At best he was ignorant of the full details of the credit line they offer at worse he was deceptive. I was approved for the credit line. Im not upset bc I wasnt approved Im upset bc what I was promised was never even possible. Zach the assistant manager however was amazing! He was truthful and informative and made me feel reassured that they would be able to help me despite my prior bad experience. I felt like I was dealing with an honest person who cared that I left a satisfied customer and not just some one he could make a buck off of. In the end bc of him I left very happy. Customer service isnt just about filling the customers need its about fairness and honesty up front first of all. Thank you Zach.

Mavis did excellent work. Service with a smile. Staff played with little one while waiting for breaks to be done. Manager Mark R. Was such great help

I really like the friendly staff and quick service. Great price, too. 5 stars!

Mark was extremely helpful in an emergency situation and helped me out will do business there anytime and advise people to go there

I came in needing a complete front end suspension replacement and thought I needed brakes because of a loud grinding noise I was hearing from my right side of my car. Turns out my wheel bearing was bad and my brakes were fine, but they did all of that in one afternoon. Kyle (assistant manager) was awesome and kept in constant contact with me to let me know what was going on. Will definitely go back here again

I went in Friday for an alignment and new rear tires. I got down the road and noticed a noise. So I went back Monday to see if they could figure it out. He found that there was an older wheel weight in the rotor, took it out and I was on my way noise free. Manager mike is an amazing guy and really helped me out when I needed it. I would defiantly recommend them to anybody seeking work.

Very good people fast great service had me in and out fast! Great customer service thank you David and Sabrina!

The assistant manager took time to explain my options and work with me to make sure I got what I needed within my budget. Will definitely go back there again!

Courteous and speedy service from the staff. Definitely will be a repeat customer . 5 star service !!!

I recently took my truck into Mavis in Rome. I was very impressed with the way I was treated. Dave , I believe one of the assistant managers was very helpful. He kept me posted the whole time I was there. I would highly recommend Mavis to my friends and family.

Store manager Mark helped me and put air in my tires... excellent customer service

Mark was very energetic which I enjoyed he is such a cool guy, who helped me out a lot actually and I want to thank him for the process. Definitely need more people like mark for sure I highly recommend mark!!!

Love the customer service here. Have had nothing but amazing help. Was in there today and the only issue I had was the fact that the ceiling was leaking water.

Mark the Manager and Eddie the Master mechanic have proven once again why Mavis discount tire is such a wonderful professional and thorough establishment for the upkeep and care of your vehicle. Thank you thank you thank you...In this day and age... This is one car care center to not take for granted.

Excellent work and service. Staff was helpful, honest and met all expectations.

New Store manager Mark was very kind and did what he needed to do with an amazing time matter. Never thought someone could be so kind at a car shop.

Wonderful experience. Mark, the Manager is very helpful and friendly. He works very hard to make everyone happy. Great job. Thanks Mark

Absolutely the worst place you can possibly take your car in Rome avoid at all costs. Prices are terrible takes an hour just to drop your car off because no one bothers to attend to the customers. I watched them drive a womans truck into the port and turn it off and then come in and tell her it wouldnt turn on again. She came in for tires and then when they lifted the car they crashed the hood into the roof of the shop. Idiots work here and only an idiot would bring their car here

Very good service fixed 2 wheel bearings and all brakes for very competitive price.. very understanding and helpful staff Ill be back plenty...returned August 2021 for recurring issue and staff were very helpful.. All needed work done for LESS than price quoted... They seem to appreciate return customers

They always treat me well with good prices

I called because I had a screw in my tire and I was told to bring right in. I was there within 5 minutes, my tire was fixed and I was done in under 15 minutes. Mark and Kyle are fantastic! Thank you for your superb customer service!

Service was great. Kyle helped me out with a lot. Thank you

I ran over two massive bolts on my way home from work. I called Mavis when I got home and they told me to bring my car right in. Within less than 24 hours I had two new tires and an oil change. Mark was amazing to work with. He was friendly and explained everything I needed! Thank you for a great experience!

Fast service on brakes. Same day service for a walk in.

They are quick and efficient. Their customer service is impeccable. I will definitely be returning!!

This place was phenomenal! Wonderful guy named Mark in there that really helped me out in a jam. Will be back to continue business with them and would recommend to anyone looking for quick reasonable and quality auto work.

Mark is amazing i was stuck in a situation and help me with a tire getting fixed and back on the road and discovered a bad wheel bearing i much appreciate it come here and talk to mark hell help you u the best way

The manager (Mark) and assistant manager (Charlie) was very friendly professional. I purchased 4 new tires, they were changed over while i waited and was on my way in no time. Highly recommended service.

Great service and price. Would definitely do business again with this shop!

Mark was awesome and helped me out alot, great customer service and just awesome overall.

Friendly and quick service with decent prices

I have the best experience at Mavis Tires in Rome NY. They are the friendliest and courteous people. They explain everything that needs to be done.

Great place to have car repairs done. Done in a timely fashion & straight forward with cost up front. Highly recommended.

Guys are great! Reasonable price. I’ve used their shop for my past 5 vehicles and the service is always quick.

I recently brought my car in for some more suspension work due to a rattling sound coming from the driver side front end. They replaced the inner and outer tie rods, the ball joints, and did a wheel alignment, and there was still the same rattling sound over nine hundred dollars latter. Some of those parts where wearing out, but obviously it was not the actual problem, so now I will have to still find out what it actually is which will cost me more money. I am glad that they fixed the other problems, but still the original problem did not get resolved. Dont let my situation stop you from going to the Rome NY Mavis, maybe they overlooked something or did not look hard enough. I would still recommend them for maybe something easier to fix like a tire or a windshield wiper blade?

Amazing customer service helped me out when I was in a pinch financially at the last second! Great people and a great place !

I’ve been going for years! Recently (my let 2 visits, oil change & inspection) I’ve noticed a new ‘manager’ I believe or extremely professional office worker. He is amazing and always fast and makes sure HE checks things before he gives them the okay. I appreciate him and how efficient he is, I’m a gabber and will get stuck places for hours and thankfully he doesn’t let me do that! He’s the dad we all need and love to bring our car too.

Consistently, I return to Mavis Tire in Rome, NY. They have never disappointed me with the great customer service experience I receive from year to year. The store manager Mark and his team, all worked well together to make sure I received excellent service. Keep up the good work and thank you!!!

The management team is dedicated to provide top notch service and the mechanics are capable of doing so. Charlie was especially helpful.

Came in for a state inspection. Great staff,efficient and friendly.

I recently went to Mavis Tire in Rome, NY. They were very helpful and a great customer service experience . The store manager and his team, were awesome to deal with. Will definitely be back again. Thank you!!!

I went into my local Mavis in Rome NY with a completely dead battery expecting to wait my turn for service, I had purchased my battery from there originally, but within minutes the manager Mark, and assistant manager Charlie went right to work and put in a new battery and made sure my Jeep was running good before I left. They went out of their way to take care of me. I would recommend to all my family and friends to go there for the services they offer. Have been there many times and have always been treated with the same courteous service from Mark and his crew.

Great service!!! Very friendly and honest!!! Will definitely continue to give them my business.

Great place. Awesome people!

First time in and it was very quick! I didn’t even have an appointment and they were able to get me in, fix my tire and back out super fast! Great service!! I’ll definitely be back!

Quick and kept me informed on the state of my vehicle.

Great quick service very pleased

I have been going here for a long time and been very pleased . I recommend them highly !

Mark and Kyle went above and beyond to make sure I was kept updated on the progress of my car repair.

The guys were great! Charlie came to my house and got the car started for me then they took it to the shop and replaced the battery. They also transferred my tires to the snow tires. It was great to be able to stay home and have my car taken care of for me.

They did the job quickly and gave me a really fantastic deal! I highly recommend!

Fantastic service! Extremely helpful and made every effort to work within my budget which I really appreciated. Five stars!! I’ll be back.

Awesome service. Super fair prices. Thanks for everything.

I went there because I had serious issues driving home... Bad shaking in the car... I stopped in the rome office and they helped me with special deals and financing options. They kept me informed every step of the way .... Ty guys mark n charlieI appreciate you dealing with me and being patient.

Fast service. Friendly people.

Very good service, they saved me a couple hundred dollars

Went there was in and out. Employees where all so nice and friendly.

Fabulous freaking service! Fast, helpful and the best prices in Central NY. Will definitely, highly recommend!

Great people and reasonable price would recommend going to Mavis for your car repairs

Exceptional Service at a reasonable price. The guys that work there are very experienced and professional. Both the manager and assistant manager are very pleasant and well rounded people and I would recommend anybody in the area to try Mavis discount tire on Black River Boulevard in Rome New York

Stopped in a few weeks ago and had tires put on (rome, ny). Service was great and Charlie did a great job. Very professional

Went there for an inspection and had the best customer service ever from Mark R. This place rocks thanks to him, im always gonna come back here.

Man I came in @5:29pm with a screw in my front passenger tire...Mark and Wally took care of me even when Wally got out at 5:30pm. It took me longer to get into my google account to write this review! Great Customer Service as usual!!!

I went to Mavis of Rome, NY to have an oil change and filter performed as well as to get my autos NYS inspection completed. The service was exemplary and expeditious! The staff were caring and considerate. I will definitely recommend their location... expect great service and competitive performance.

Very friendly and took me right away, great service

Ive been going to Mavis in Dewitt for years and now I am coming here. Staff is literally the most honest group I have ever worked with and friendly!I have compared prices and by far the are also the best pricing...Thanks again!

Mark was very helpful

My experience with Mavis tire was great. I would recommended this company to everybody I know. I will be bringing my car there when I need work. I’m very happy. Thank you

The workers at the this store are absolutely AMAZING.. They will work with u and they are AMAZING

Fast, curtious, priced right and friendly staff. Month or so be bake for brakes.

100 percent. Dependable quality. Top rate service.

Very friendly and great to deal with

I am always treated very well by this Rome store. I would highly recomend this Cole/Mavis garage. Mark represents the company very well.

As alway, excellent service. Mark and the guys took great care of my car!

Called up they saud bring in and fixed my truck ture and off i went fair price and nice place to trust

I received excellent care getting my tire fixed. Mark was a pleasure at the desk.

Great service from all staff mark Charlie no one better they took real good care of me best in town no one can beat there price mark and Charlie are the best the work that these men do is amazing what ever they make it’s not enough mark and Charlie go out of there way to make people feel good about coming in I will never go anywhere else but mavis.

Mark and Zack were amazing, fast, and honest about what my car needed and prices were fair.

Everything was done professionally and very respectful manager was very nice and helpful

I made an appointment for some work to be done on my car and I had to leave work early to go and when I arrived they told me they were too busy to take any other customers and I said but I have an appointment . They said they couldnt honor it because they were too busy. If they were that busy why didnt the call me and cancel it , I understand sometimes that may happen if some repairs take longer than others but that was horrible customer service. The topper was the emailed I received saying I missed my appointment would I like to reschedule !!!!!! Um NO I wouldnt ..

Great customer service and did do the job in a timely manner.

Great staff, friendly, and they all work with you if youre in a tight spot!!! Would come again.

Everyone was friendly, service was quick! Wonderful experience!

Great place honest and straightforward. Which is a refreshing change

Great service at the Rome, ,NY location.