I was very pleased with the service that I received when purchasing my Jeep Wrangler. This was a smooth process from beginning to end. I would like to give high praise to my salesman Tareq, and sales manager Mr. Defreest for going above and beyond to finalize the purchase. A big thanks to JoJo in the service department for getting that check engine light taken care of. Everyone I encountered at Westgate was polite, professional and made great efforts to deliver an outstanding customer experience! Carlton C.

With a very specific list of options on a Ford Explorer, it was a challenge finding my dream car with the shortage we have.But the very first car I test drove two weeks ago, was the one I went back and bought.Westgate had the BIGGEST inventory I have ever seen. We drove from Raleigh to Fredericksburg Va, all the way down to Charlotte and ended up right back down the road and purchased from Scott and Fay John. Thanks Guys for the help.I did have to end up using my creditUnion for financing with a shorter term to get the best rate but other then that it was a quick and painless experience. Also this is a real dealership that checks the cars with an 180 point inspection. I did although realize I have a crack in my windshield. We all missed it. I’ll let you know if they fix it or not.

The easiest experience I’ve ever had at a car dealership. Put in an online inquiry. Got a hold of me quickly. Kevin, the internet sales consultant was very helpful over email. Understood I work better through email and text. Once I arrived, they got me with Brandon. Heck of a salesman, helped me out, and didn’t act like most of those “know-it-all” salesmen. If you don’t know the answer, find out, and say I don’t know, let me see. Don’t act like a know it all. I enjoyed the fact that he wasn’t like that. If you need a car, go here! Go see Brandon in sales. Make sure you have a great experience and meet Travis, one of the managers. They worked with me and helped me out in every possible way. Even cut me a bit more, EVEN IN THIS MARKET. That goes a long way! A long way for me! I will buy a car from them again. I don’t care if they don’t have the car, I will wait until I can work with them again. They have earned a customer for life. I purchased my Honda Civic Sport from there! Great car so far, and great team. Cannot stress this enough.

I typically do not write bad reviews but I did not have a good experience with Westgate. My salesperson Eric was a nice guy but they have so much inventory Im not sure they properly check all of the vehicles. I bought a 2017 Nissan with only 30k miles. I noticed the tires were pretty worn and brought this up to Eric. I was given a great price through their sister dealership (Burgaw), which the honored. Because of this, Eric basically said you can buy new tires with this price. I agreed, because it was like 3k under what they had online. However, less than a week from purchasing the vehicle my battery died. Now, I get it, its a 2017 but they just inspected the vehicle through their multi-point inspection. I contacted the dealership about the $200 I just spent on a new battery and they said Eric had a family emergency and would call me back. An entire month later, I contacted them again and they said Eric would call me back shortly. Never happened. They need to actually inspect the vehicles instead of just passing them through or just put a sticker that says as is and greatly reduce their prices. Also, to add insult to injury, their finance guy was rude and unwelcoming. He seemed to be upset that I was only financing a small amount and annoyed with any questions I had. That doesnt make you feel very comfortable when purchasing a vehicle.

I live in hickory NC. And I was looking for a Focus ST. They had one with everything I wanted in one. I wasnt able to go up and physically look at the car. Eric, one of the guys working there assured me everything with the car was in good/great condition. After about a week of owning it I started to run into some things, car needing a tune, old change. And the tires being bald all the way around. He specifically told me the tires were good. And they were not. Needing an alignment as well. I suggest personally looking at the vehicle before buying from them and dont believe what he says till you look at the vehicle by yourself.Update: after receiving a reply from this posting. I called. And like I expected, an apology was the only thing gained from the phone call. I wouldnt have Updated if the apology even sounded remotely sincere. But of course. It wasnt.

I drove 3 1/2 hours down to Westgate because they have a great selection of Jeeps. The sales staff were very nice and took the time to pull the keys for every vehicle I wanted to see and didnt try to rush me or push me in any specific direction. Gave me top dollar for my trade and worked with me on the Jeep. Highly recommend

Just purchased a Jeep with Westgate, and they were amazing! My salesman, Ramesh, was fantastic, and the finance manager there was awesome as well! As a young woman, I have been to many dealerships where I was not taken seriously or ignored, but that was not my experience at Westgate. Can’t explain how grateful I am for the wonderful experience!

Awesome experience with Paul today.. I came in wanting to see two different vehicles and he gave me information and the space to make a decision. I felt no pressure at all and it was actually fun!

Who knew that purchasing a car 🚗 would be so fun and handled with ease. It wasn’t a car sale but a car experience— while I knew what I wanted coming in the door, Paul H. asked the right questions and provided me with further insight about my desired vehicle! In addition to thissssss when I walked in I was immediately met with a friendly smile and each and every member that crossed my path spoke to me with a smile. It appears they love providing this amazing car buying experience. I would highly recommend a visit (and a purchase 😉). THANKS PAUL and the team at Westgate.

I brought my car here to get washed. They washed my car real good like. I looked at my car and got scared by the sight of my reflection. I love Elise she is my girlfriend. She makes me happy and laugh sometimes. She didn’t get her car washed, maybe next time. All the employees were very nice and Made me feel good inside. I love the way they rub the rear end of my car and make it pretty.

This review is for the wonderful saleswoman, Aneta Chavdarova, who helped us with a vehicle we were interested in. She is personable, knew the car thoroughly, and was patient with us as we were undecided as we were shopping around. Even tho we didnt get the car it was only because I found one with half the miles elsewhere. It was no reflection on her at all. In fact, afterwards we decided it would make a great second car, but someone else snatched it up before we could make it back. I would definitely ask for Aneta again if we decide to look for another of the same make & model. She is a dream to work with!!

Ahmed was a dream to work with and gave us fantastic service, not to mention an extremely fair trade-in value on our old car so that we could happily purchase a new Jeep Grand Cherokee L. We are extremely pleased with both the swiftness and ease of the transaction as well as the helpfulness and friendliness of the staff. This was our second purchase from Westgate and as long as people like Ahmed are there, we are customers for life!

Paul was amazing at what he did to get us in the car I wanted. Thank you for your help! Came in to look at 2 cars I wanted which was a charger or challenger and I left with the challenger. Very pleased with how he was able to help.

I have a 2021 wide body charger with just 3000 miles on it and I have noticed a ticking noise when backing up slowly so I called the dealership and was told to bring it in at 4:30 Friday July 16. When I arrived for check in the service writer informed me that 4:30 was not enough time to check my vehicle out for the noise. I took off work early to have this checked out only to be told that it wasn’t enough time so why would you schedule an appointment and know that you couldn’t honor it. The only reason I gave a 3 star instead of 1star is because they changed my oil which I did have an appointment for Saturday morning so I didn’t have to return the next day. My service writer was excellent but was disappointed in the experience I had

Aneta made shopping here the best dealership experience I’ve ever had. After showing me a car, she met me again the following day (which was her day off). She made the buying and trade-in process a breeze and deserves recognition!

I normally dont leave negative feedback but dealing with these people was so egregious, I need to warn you:1. Went back three times to test drive a vehicle and the front window of the car was dirty. We asked to have it cleaned and she said that they did their best. That was the best they could do. This isnt a big dealership. Come on.2. We were ready to buy. Gave her our credit card for the deposit and she said that we had to sit down with the credit manager for two hours. Nope - not doing that.3. Today, the paperwork was drawn up and we were going to sign them at 4 PM. The manager just called to say that they had sold the car to someone else. You gotta be kidding me - who operates like this?Please do yourself a favor and go to another used car dealership, or even to eBay. They have to be more reputable and more professional than this below average used car dealership.

Our experience at Westgate has always been incredible. Combined, we have purchased 6 vehicles from this location. Each time we are here we have a great experience but our most recent visit with Paul has topped them all. He was professional, listened to us without being pushy and ensured we left with the exact car we wanted! We would definitely recommend Westgate and if you can work with Paul!

My experience here was phenomenal! Working with my sales specialist Mr. Paul Hayes was the best part of the process for me. He was welcoming, funny, and most of all understanding. He really took the stress off of the purchasing process. Today, I walked away with the perfect vehicle for my specific needs and peace of mind! If you haven’t tried Westgate Chrysler Jeep for your car buying needs, give them a try! You won’t be disappointed.

Great service, very professional. Transferred my service from out of state and Westgate treated me as part of their family from day one. Great place to service my truck. I highly recommend.

Decent service fairly reasonable sales. They lose a star from me for not making sure the truck I purchased had all the features I asked for. And they lose another star from me for spending three days to add a dye to my oil when I asked them to repair an obvious oil leak that was visible on the engine before purchase. A pretty obvious technique to try and avoid repair under warranty. Since now I have to wait for the leak to reappear then find another convenient week when I can afford to not have access to my truck in order for them to fix the problem that should never happen for one year old vehicle with less than 14k miles on it. But I dont think such a situation works be delt with any differently at any other dealer. Still annoying though.

I worked with Paul Hayes on a truck and it was the best experience purchasing a vehicle in my life. I am 50 yrs old and I have bought a lot of cars. He was very aware of my time and needs and we accomplished something in an hour that other dealerships would take 3 hrs. Thank you Paul for excellent customer care!!!

Wasnt a good visit. Drove 25 min to be told vehicle I wanted to see Wasnt there really surprised because I did make a appointment. Then after calling to get clarification on mix up .Was told to come back and talk to a specific person. Did that . Then to my amazement was told that I would be seeing a different person. To much . Bad energy for me. Things didnt have peace in it from the start. First Impressions is everything.

Appreciate the Service of Michael McGee at Westgate. He does an amazing job of actually caring about the customer.

This place has some good agents if you’re buying a car, or taking your car there for the service. I got my car here and the process was long but they were helpful and patient.However, the customer service line sucks. Every time I call the agents on the phone are rude and don’t have the complete information, they cut me off and don’t even let me finish asking the questions. They need to improve on that because when you get a car the relationship goes beyond the day you get off the dealer with your brand new car.

Salesman Erick Fuentes was a great person to deal with. He was not pushing us to make a sale. The first dealership that I have went to that they have given more on a trade in and knocked down more than we asked for on theirs. They are amazing people to deal with and I would recommend them to anyone looking to buy a vehicle. I will be returning in the future. Thanks!

This review is for Aneta Chavdarova who helped me to purchase my awesome Ram 1500 yesterday and trade-in my previous car. She is very knowledgable, friendly and competent in her job. I had a great experience and highly recommend Aneta if you need to purchase your next vehicle!

We came in to get a ram 1500 and Mr. Paul Hayes was patient and very informative. He helped us find the best fit for our family. The finance staff and maintenance staff are very nice and more than willing to answer any questions weve had. We will definitely be coming back to Westgate to buy a 2nd car for my wife in the future

Brian in parts helped me decide on the right upgrades to my 2017 Willys. Level Kit Lift, Fox Shocks, and Nitto AT tires did the trick. It rides so much better. Can’t wait to take it off road.

Special thanks to Aneta for making the car buying experience very professional and easy.

PHayes really took care of us! Thanks for the quick turnaround! In and out and on top of his game all at the same time!

BEWARE, BEWARE, BEWARE2015 Cadillac Escalade Platinum 4WD -(VIN) 1GYS4PKJ5FR500200The dealership/salesperson were very responsive. On 23 October 2021, I traveled almost four hours to find out that the vehicle I was interested in had a MAJOR dent located on the right rear-side area, right-side rear taillight had scratches, and a slipping transmission. Nowhere located under the vehicle description “Details from Seller” stated any know deficiencies and it had a clean Carfax Report. After looking at the vehicle in person, going back to the photos taken by the dealership, and comparing (zooming in), that’s the only way I knew of such MAJOR dent. Instead of sales/leasing consultant “Stacy” trying to assist me, she kept making excuses why the vehicle was priced the way it was.Mind you, when I noticed the major dent, she (Stacy) pretended like she had no knowledge of such thing. After going back and forth with Stacy (who couldn’t assist me), I requested to speak to the finance manager. Finance manager came to only say that HE could only reduce a couple of “Hundred Dollars” off the vehicle even with the known facts listed above. He also tried to give me a sorry story “Black Book” /auction price. My list could go on…. I actually traveled almost four hours ready to purchase the vehicle with CASH.BEWARE, don’t waste your time, money, or energy with Westgate. If they failed to state all known facts ahead, never know what else they are covering up.

Just recently purchased another vehicle from our favorite sales representative Paul!! Great salesman, considerate, knowledgeable and just flat out friendly!! We love the two vehicles Paul has sold us and we look forward to future purchases with him when the need arises.I’d also like to give a shout out to Shakaria in services, you are one special lady!! You handled all our concerns with grace and a smile, if the world had more of you we’d be a better place!!Thank you to all the staff at WestgateV/rWendy & Tommy

Worst customer service I have ever experienced. Period. Make sure to NOT leave anything worth value in your car. This dealer had my car for almost a whole month for warranty work, which they called me a grand total of two times the whole time to let keep me in the loop. I called numerous times, spoke with the service manager and even some Director guy. None of them impressed me in the least. I guess that is why they work there? I am also guessing that may be why my sunglasses were gone when I got my car back, and the hood seal ripped, interior glass was super dirty. A total clown show from top to bottom here - I would advise to go ANYWHERE else but this dealership. I typically NEVER give out reviews but I felt it was my civil duty to let other people beware. You have been warned.

Eric was amazing! He made sure I got exactly what I came for and gave me a great trade in appraisal on my old vehicle! Thank you sooooo much I love my new SUV 👏🏾👏🏾👏🏾

This review mainly pertains to the service department which I would take into consideration if you plan on buying a car there and bringing it back for service.We have bought 3 jeeps from here. With this last jeep, the service has gotten progressively worse. Im not talking about anything major mechanically. Simply oil changes and tire rotations. The last 3 times Ive come in for service there has always been SOME issue. Either they didnt do the 5 tire rotation, they didnt do it right, or they didnt reset my oil life indicator. This is SIMPLE STUFF! If they cant do that right, how can they be trusted to do anything more mechanical????

We visited this dealership after checking out the website. We walked around the lot viewing vehicles for a while and we were never approached for help. My husband went inside to ask for help because some of the vehicles were not labeled with any details (mileage, price, etc) and they were locked so we could only do so much on our own. When we finally had someone to help us he seemed less than thrilled to be doing his job that it honestly put a damper on the experience there. He didn’t know where some of the vehicles were that were on the website and he didn’t seem to want to make much of an effort into helping us. I’m disappointed about having to walk away because you guys have a great selection of vehicles.

Bought a 2015 Scion Tc, for $15k.Gotta say, the experience was good. Aneta was my associate, and she was direct but not unfair or harsh. If youre open, it doesnt feel like youre being pushed too hard one way or another. The car itself is a dream. Its my first bigger purchase with a vehicle, and it feels like it. Theyre very open if you ask questions, and I even have previous repair/mechanic history from the last owner. Useful stuff that I wouldnt have expected otherwise.So yeah, nothing wrong and just good experience overall.

They will absolutely take advantage of you if you are a girl here. My girlfriend went for a transmission problem and they diagnosed her with 20 other problems and charged her more than 10k with the transmission still being a problem.After getting it back and having the exact same issue, they want to charge another diagnostic fee. Customer facing side also feels a bit condescending. Torn between taking it back here and trying to get value back or just taking it to a local mom and pop.Seriously -- do not go here if you dont fully understand cars.

Paul Hayes was absolutely great to work with. Very accommodating and easy to deal with. Made the car buying experience as painless as could be. The best car buying experience I have ever had.

Had an appt to look at a used vehicle and upon the slotted time I showed up and was informed it was sold the evening before. Poor communication by this business.

Aneta and Garret were a great help today helping me get a great deal on my car. I highly recommend them. Everyone was very nice and they werent pushy at all, it was a simple process.

Best truck buying experience I’ve ever had. Go buy and see Paul he will hook you up

Cash in hand wanting to purchase a new car....can’t get Deja or any of the other sales people to call us back. We were not rude in any way & only made inquiries so there are no explanations as to why other than laziness & poor customer service. Hope the owner sees this post....he needs to know.After leaving a review, the wonderful Danen did call me & was more than apologetic. She quickly made sure that we had our work-up for the vehicle & even followed through!! Bravo & thank you!!

Something’s fishy at the service center. Twice not once was there any error charge, had I not paid attention I would had paid more than what it should have been for an just oil change. My biggest concern is if they are actually checking everything and doing what they are supposed to do. I will speak to their manager and make sure they have skilled technicians.

I had a pleasant experience. I arrived just before my appointment time and checked in and I got my vehicle back well before my quoted wait time. A great dealership that’s big on service. Thanks

Drove an hour only to be told there was no negotiating or wiggle room on the vehicle I was looking at. Even though the vehicle is 7 years old and 2 accidents , the dealership wanted to charge me $22,000….almost the price of a new vehicle for it. If you are looking for a used car this isn’t the place to go, you’ll definitely go home regretting your purchase. They are just looking to make a quick sale, not looking to help a potential customer. Will definitely look elsewhere for a vehicle.

I had a recall on my vehicle. I had to make 3 trips to get it handled. The last trip appointment was rescheduled at the last minute. When I finally got it done, I was told I was over charged at my last appointment and to correct it I will receive a free tire rotation. I called to speak to a manager and was told one will contact me and that never happened.The sales department was great but the service department can use some work. Three people can be there working on a computer and no one helping a customer and you walk in and they don’t really acknowledge you.There part department do not price match for the exact same part either.

I was approached by The ONE AND ONLY Mr. Paul Hayes. Ive been dealing with alot of crooked salespeople but Mr. Hayes never gave off that vibe. He opened the door for me even before i got out the car and he stated he would never push a sale on me which he never did.PSA I rarely give 5 stars on reviews.But i did my research before i went so it made my time here bareable....Not only did i enjoy the conversation with Mr. hayes while they was processing my car;his faith in GOD made the process smoother.Overall i went in NOT knowing what the outcome would be and from the jump Mr. Hayes stated if you want it, its yours.....SO HIS FAITH REALLY MADE ME HAD FAITH AND GUESS WHAT I GOT MY CAR....SO.LADIES IF U NEED A CAR AND YOURE UPSIDE DOWN IN YOUR OLD CAR AND U NEED A CAR. PLEASE GO SEE MR. HAYES. HE WILL KEEP IT REAL WITH YOU AS LONG AS YOURE TRUTHFUL WITH HIM.IT WORKED OUT FOR.ME AND I PRAY IT WORKS OUT FOR WHOEVER who READS THIS REVIEW.THANKS AGAIN TO MR. HAYES AND THE FINANCE GUY.IM ON THE ROAD AGAIN AND IM ENJOYING MY MAZDA.

Very disappointed with service. I found a vehicle online, contacted them, completed a credit application, and made an appointment to purchase the vehicle. Confirmed my appointment the day before and that morning. The morning of my appointment I was on my way when they called me to tell me they had sold it last night. I tried to call the sales rep I was working with, no answer, I called and asked for sales manager and waited on the phone for 10 minutes no answer. I text the sales rep again and asked him to have the sales manager reach out to me but have not heard nothing. Now they ran my credit caused my score to drop for nothing. I would not recommend them at all and will never go to them for nothing. I did go to another dealership right after that and they helped me and I did purchase a new vehicle.

My old car had just received a terminal diagnosis and I was having severe anxiety over needing to car shop. I looked at the inventory at local dealers here in Pittsburgh and found nothing. I was advised to search online and lucked on finding the model car I had an ongoing crush on for years. I contacted Westgate and Chauncey reached out to me. He sent pictures of the car from every angle, we started the financing over the phone. I made arrangements to fly to Raleigh, he graciously picked me up at the airport and after a test ride, I signed the papers with Jason in financing to make it mine. On my drive back to Pittsburgh I just kept thinking about how absolutely pleasant the entire experience was. Thank you all so much!

I CAN NOT thank the guys at westgate enough. Paul you are amazing! Walking in today I didn’t know if I was going to get into a car and you made it happen! The whole team there put in extra effort and went the extra mile for my special situation! You can see the passion with everyone in that building, they want to see everyone walk out with a new car. Paul Hayes and the finance team, thank you guys so much! I wish I could give more than a 5 star review.

Great experience with TJ the salesperson. Very profession and friendly.

I made 2 visits to this location and because it was later in the day and getting dark, we decided to come back the next day. I worked with Aneta and she was fantastic! Not pushy, and after a trying day, she made sure I had the vehicle I wanted and was satisfied before I left. She got me into a certified pre-owned Dodge Journey with less than 21,000 miles! April got me in and out of her office to sign paperwork in less than 10 minutes! Thank you guys so much!

My Service Advisor was Josh. He couldn’t have been nicer. I was in and out in a very reasonable time. Great experience with Josh and Westgate.

Very Pleasant Experience!! Gladiator for the win!

Always courteous and normally quite prompt. I arrived early for my service appointment and left about 50 minutes later when they completed the oil change and tire rotation. Lifetime oil change when you pay for a rotation….great benefit on new car purchase! Highly recommend them if you are looking for one of their products

Worst experience ever at a car dealer. The place is huge and you feel like cattle. Rude grumpy saleswomen and mangers. took 30 min just to locate the car even though we had the stock number. You would think think someone trying to sell you something would be friendly and accommodating. Not at Westgate Chrysler. go somewhere else and get treated better.

I would totally recommend this place for anyone looking for an easy-going car buying experience. Aneta was wonderful! They took care of me from beginning to end. Thanks so much!!

I called to make an appointment for a standard oil change and to look at a noise my truck was making. I was told I would receive a loaner vehicle if the truck had to be kept for a long period of time. My truck was at the dealership for 4 hours, I had to call twice to receive an update, and I did not get a loaner when they told me they had to keep it overnight. Not very happy with the amount of time it took for this service and it would have been beneficial to know how long it was going to take and that I was not getting a loaner so I could plan my day accordingly due to the fact we do not live close by to Westgate. This was a huge disappointment because the people at Westgate are always so nice. The woman who assisted me was extremely nice though and I appreciate her patience. Do not know if the “free oil” change is worth the hassle anymore.

Two stars because the dealership is nice.I brought my Jeep to this dealer to get serviced. I own TWO of the same Jeeps.Same years. Different colors.Long story short. I brought one of my Jeeps there to get serviced and it sat all day because they said it had already been serviced. But it was my other Jeep that was serviced a few weeks previous not the Jeep that I brought in that day.They obviously dont check VIN numbers.That left a bad taste on my mouth with this dealerHorrible experience

Had a great experience with Paul. Felt like I was in and out in no time. They worked well with me and I left with a price on a used vehicle that I was comfortable with. Would definitely purchase again from Paul.

I recently purchased 2 Dodge Durangos from Westgate. The first experience was so fast, easy, and professional I went back less than 2 months and purchased another vehicle. This past experience was over the top. I have to give extra kudos to my sales woman Anetra. She provided over the top personable customer service. She ensured that I received all amenities that were promised in purchasing my new vehicle.

Drove 3 hours from the beach up to the area to look at trucks. First place in Sanford tried to give us $6500 under our payoff. We quickly left and went to Westgate. Drove the truck we were interested in and it had a shake in the back end. They put it on the rack to find the issue and ended up balancing the tires. Drove again and it was perfect. Told the dealership we needed full payoff for our vehicle. They agreed with no haggle or hassle. In and out in just a short time. Sales associate Kris Emory was outstanding. One of the best car buying experiences we have had in a very long time.

Paul was awesome. I came in, he got the deal done, and we left happy. Pleasant experience all around. We always shop at Westgate.

Excellent customer service at Westgate! I showed up early for a routine morning service appt for my truck and was out in a half hour. I would definitely recommend!

My visit was exceptional! Ernest has the best customer service ever! This was the easiest buying process I have ever been through for a car in my life. I didn’t spend 8 hours here I felt like I was in and out. I highly recommend this establishment.

Thanks Eric for allowing me to test drive this beautiful car. Appreciate the no pressure sales approach.Pleasant staff to deal with

I came down to west gate auto and had a visit with Paul. Paul is very easy going and gives off such a calm personality when talking with him. He’s never gonna try to force a sale on you and he won’t lie to you just for the sale. All the things you want for a car he’ll help you find it with no problem. Next time you’re looking for a car come to west gate auto and find Paul so he can help you find the perfect car for you

Had a great experience with leasing another Ram truck. First time with Westgate, and Silvana who helped me, was such a pleasure to work with. She helped me get the truck I wanted for a great price. Thanks again Silvana and Westgate

Have been going to Westgate Jeep for service since 2016 and can say that over the last 2 years, the service has declined significantly. Will never go back and have wasted enough of my time over the years. I can overlook the minor things that come up because we are all human, but TWICE now I have shown up at my scheduled time (after having driven 40 minutes to get there) and they didn’t have a loaner car that was requested or items in stock that were needed for a repair. Good luck even managing to get someone on the phone to discuss issues or schedule appointments.Happy to start spending my money elsewhere.

‼️ DO NOT SOEND YOUR MONEY‼️ Definitely would not recommend purchasing used vehicles from this lot. Within the last 2 months, I’ve purchased 2 terrible cars. I paid $8000 cash for the first vehicle and within a month, the car stops going in reverse and driving forward although the car is in gear. I was told that their service department does not service Saturn cars. I then trade that car in for a different one and paid the difference of $500….3 weeks later, the car begins to over heat and smokes something terrible. I’m again told that they do not service Chevy cars….I understand used cars are used but for $8500 and 2 months it’s no way I’m looking for vehicle #3….upon trying to sell the car back to them, I’m told the cars value has depreciated $3000 within the 3 weeks that I’ve had it when clearly you didn’t check the car before you sold it….BUYER BEWARE ‼️

Very responsive. I had to buy a car in a rush and they made the process quick and easy. It took me longer to drive to the dealership than it did to complete the sales process.

We felt lucky to have come in to Westgate when we did. Aneta listened to the situation we were in and found a great cat to fit all of our needs!

I worked with Aneta on a truck purchase and it was a great experience. She provided excellent service. I had a great buying experience. Thank you Aneta for the excellent customer care!!!

They had just the vehicle I was looking for and were very easy to deal with highly recommend this dealership...

I went in a few days ago to acquire about a vehicle and sales employee Ramesh was a great help. Very positive and up beat.

Great place to grab a jeep, just know they will tack on 8 grand in fees and wont explain that to you till you signed the contact. So I went from thinking I financed a small 7 grand to $14,000...

Buying a car from Westgate Jeep with Paul as the sales person was a simple excellent process. We went in this morning and drove off early this afternoon in the car we were looking for. Everyone we dealt with was extremely helpful & pleasant. A wonderful buying experience. Paul thank you for your time & professionalism!

Great service, large truck and car stock on the lot. Gave a great deal for trade in and truck I purchased.

Went to buy a 2015 Jeep Cherokee Trailhawk today and the experience left a real sour taste in my mouth, to say the least. The sales rep came out late to our appointment we set up 3 days prior, despite me texting them a warning when I was 35 minutes away, and having a phone call with them 9 minutes prior to arrival, on the 2-1/2 drive I dedicated to drive there. The Jeep was waiting for us when we got there, so we had a look at it before the rep saw us. The exterior was covered in pine needles and mud on the tires. The brakes were rusted really bad, which was the first red flag for me. It hadn’t been washed to be presentable whatsoever. The sales representative that came to greet us gave me red flags as soon as he greeted us, not even willing to give me a firm handshake. When we inspected the interior, the trunk’s padding was displaced, the backseat had Cobwebs covering the back left seat, there was gunk or mold on one of the rear vents, and when I went to open the overhead window the pop-up vent was covered in mold. We we’re outside for maybe 10 minutes looking over the vehicle, when the rep mentioned how it was hot outside in an effort to get us inside to discuss prices, despite the questions we asked him during the exchange, my brother and I really got the impression he didnt know what he was talking about. In the MIDDLE of the appointment, our sales representative left to go show someone else the same Jeep, and offered them a 15 minute ride, unlike us. At this point, we decided to leave and look for a car elsewhere. About 20 minutes later and a phone call to the manager, they tried reaching out to us to make an apology, but my Brother and I were already long gone and not willing to negotiate. We really felt like we had been brushed aside the whole time we were there.

If youre in the market for a Jeep, you need to visit this dealership and ask for DJ. He went above and beyond in so many ways, to make our buying experience perfect. He is knowledgeable, helpful and quick to respond to text messages or calls (even on his day off!!!) whenever you need something. I cant thank him enough! Seriously. Ask for DJ. You wont be disappointed.

Called to set up an appointment for my 1st oil change. I didn’t think there would be any same day appointments, because most of these dealers are always busy. But to my surprise they had an appointment for today, and my truck was serviced right away. Was very pleased the way things worked out today.

Update: I was contacted by the Sales manager Eric, and he made it right.It was an unfortunate situation, but the dealership stepped up and resolved my concerns. I appreciated the quick response and ability to correct the situation. GHLet me start by saying my salesman was awesome, the sales manager was awesome and the price for my new Durango was fair. Unfortunately, the finance experience was less than stellar. I have a good income and excellent credit. I went for the Chrysler Capital loan option due to the $750 incentive for doing so. The finance manager gave me two options for financing and I chose one. After the fact, I remembered seeing lower rates for Chrysler Capital on the Dodge Website. I checked again today and they are definitely lower as I remembered (they didnt change online). Unknown to me at time of purchase, but the dealer jacked up the rate. I have always qualified for the lowest rate, so I didnt question that I was getting the best deal. Not so. I have since become aware that it is common for the dealership to offer higher rates as they get a kick back from Chrysler. Needless to say, this experience has tainted my view of the dealership and I will be refinancing the loan immediately. Buyer beware of this practice.

I normally dont like to leave bad reviews of any business, considering its probably not fair to those who do their jobs accurately. This Sunday morning I was in route to what I understood to be a 12:30 appointment to test drive and purchase a vehicle, as discussed with their sales rep. Jerin Cosgrove on Saturday. It was supposed to be a simple car deal, I was coming with my own financing, all that needed to take place was the test drive and finalize the paperwork...However in the middle of my 3 hr drive I get notified that the vehicle was sold last night and when I called the dealership, the receptionist was very polite and apologized for the situation stating that the appointment wasnt recorded and apologized again...If your sales agents cant log and keep appointments , its not good for business...Will not be doing business with this dealership again.

I must admit, this was my BEST experience Ive ever had at Westgate. Thank you so much!! My Service Advisor Shakiera Middle is simply the Best, knowledable and courteous!!! All my concerns were met as well my Truck getting the Best service! I will Definently come back to have all my needed maintenance completed!

Do not buy a vehicle from this place!! They issue you temporary tags and the tags run out but then they cant answer the phanswer the phone to make sure that your car stays legal. It should not take many phone calls to resolve this issue.

My husband took our Dodge Journey to the service department a couple of weeks ago. Two days after the service, the check engine light came on and after being towed back to the dealership, they determined that all of the oil had leaked out due to their technician not putting the o-ring seal back in after the oil change. They did pay for the towing, but also the Service representative (Josh) told my husband that they would not charge us for the service. My husband has checked his card statement and the charges have not been refunded. He has called to speak with Josh twice and each time is connected to his voicemail. My husband has left two messages and has not received a return phone call. My husband has been a regular customer for many years. Sadly they don’t appear to follow through on promises or feel it is important to provide good customer service. Want to warn others to be weary of this dealership (especially their service center).

My truck was serviced by Westgate Ram after an accident occurred last month. The staff at 1st was very friendly and responsive however over the past 4 weeks it was hard to get anyone on the phone or at least during normal business hours. I was also a bit upset to find out that all of the parts had not been installed on the truck but given to me , several other items are not completed due to delays and backorders. Some of these items of course are no fault of Westgates, they are due to the crazy world we live in right now , but some of the issues certainly where left behind or just brushed off which is 100% on the staff. I have purchased several vehicles from this location but would consider going elsewhere for my next truck or jeep. It would also be 50/50 on recommending to family or friends. My one or two purchases ever 18 months will mean nothing in the big picture .

The first staff member I talked to in regards to my van issues was rude beyond compare. The second staff member that has handled my case from the second time onward was great. My brand new van has stalled and cut off five times in two weeks to the point where I can’t drive ten miles from the lot on the highway without it cutting off in traffic. It has been “fixed” multiple times but has not seen my driveway in two weeks. Beyond frustrated.

We had a wonderful experience at Westgate. Paul Hayes is an awesome salesman! He made buying a car fun for these two Okies from Muskogee living in NC! Thanks Paul!

Both sales and service departments are very helpful, not pushy, and professional. 100% recommend Westgate.

I thoroughly enjoyed Ms. Aneta Chavdarova! Not only did I get the car affordable for me but I also got something I wanted . She matched my style with my budget all the while getting me into reliable vehicle . For her to be a female car salesman she really is a beast at what she does ! She made my experience personal without the hassle and embellishments! Thankyou for your hard work and dedication in working with me I look forward to spreading the word ! The whole team was really helpful including her manager!

They were absolutely amazing. I got a 2021 Charger.

🚨🚨UPDATE🚨🚨Someone commented on here from the dealership and gave me a number to call so I did. .spoke with a man who said he was going to relay the message to the sales manager and that he would call me back with information on how they could fix my problem. .its been a week and I have not gotten a phone call yet. I FOUND OUT WHAT THE PROBLEM WAS AND PAID $530 FOR A NEW DRIVE SHAFT!! which was odd being the car only has a little over 72,000 miles. I can honestly say after I pay this car off I will not be buying another car from them, I will take my business else where.!Loved the service everyone was kind, my sales guy worked with my trade in gave me options on what car I wanted and worked with me money wise. The only problem I have is there is a clunking noise that Im sure they knew about but didnt fix before trying to sell and definitely didnt tell me about. Yes its pre owned but for the amount of money Im paying for it I would have thought they would have fixed that or at least told me about it beforehand that way I could have bought something else.

Ramesh was absolutely phenomenal! He was genuine and I trusted him right away! Was a specific car that I wanted and he and the finance team got the job done in excellent fashion!

I went in to purchase a car from a dealership for the first time ever and I could ask for a better sales rep than Ramesh. He was knowledgeable, was not pushy (which is what I was most afraid of), and helped me stay within my budget. Ask for him if you want a great experience.

Very friendly people and want you to be satisfied, walk you to your can after service to make sure your satisfied

Aneta C. and Keith M. have excellent customer service skills. Keith set me up an appointment right away to test drive my Toyota RAV4. During the test drive I rode with Aneta and she was efficient with the paper work and I drove my new car home the next day!Please call Keith and go see Aneta at Westgate Jeep. You will not be disappointed. Tell them that Angela sent you!

Quick and attentive service. Clean and comfortable waiting room.

Best experience I have had at Westgate. Super customer service by the girl at the front desk. I was impressed.