Went to have a conventional oil change there today. The cost shall be $42.7+tax as posed on their monitor. However, the receipt showed $64+. It turns out they used the wrong type of oil so the cost is higher. The manager told me they used the correct type of oil and thats an error on paper. He agreed to have it replaced anyway.I came back and checked the oil level as usual. Then I found their technician damaged the rectangular cold air collector when he opened it to check engine air filter. Now it is difficult to open the collector as they tried to fix it terribly using a different size of wing nuts. Now the size is not ~10 mm anymore, so I cant use my tool which is used to open it for a long time by myself. I cant believe they didnt even tell me. Shall you be responsible for the damage and replace it?

At first I didn’t think this was worth posting, but after reading the reviews, I think it it.On 4/26/2021, I approached this dealership with my daughter in hopes of buying her a new car. While pulling up, I noticed there were several “salesmen” outside. Once I parked though, I watched them scatter. At first, I didn’t think anything of it. My daughter and I began searching through the cars, reading the information just so that we could get an idea of a few that she wanted to test drive. Completely normal practice at a car dealership. At the third car, though, we were approached as if we were going to steal the car. The younger gentleman (who was not wearing a name tag of course) approached us and asked us to “not touch the cars unless we had intentions of buying”. We did though, in cash. Once again, we shrugged this off and continued to look at the cars. The gentleman then approached us again and scoffed this time and asked us to come see if we were approved. I then snapped and said “well, I’m paying in cash so no financing is necessary”. They young man then ROLLED HIS EYES and left. My daughter and I decided then to leave, all while flipping this man off. Yes, we went that low. All while my 17 year old was in tears because of what we had just experienced. I don’t want to pull the race card, but the white man that was being helped next to me was being treated much better. For stories sake, my daughter is mixed. Maybe it’s because we were two women, and the man appeared to be wealthy. What ever the case, this is unacceptable treatment.I have never been treated so poorly at a dealership in my life. Mind you, my sister has been in car sales for 7 years now. I should have just went to her, but I had hoped for the Ford Focus you had on the lot as it was $2100 cheaper on your lot. I ended up telling my sister the horrendous experience I had with Superior Toyota, and she got me a deal.You should work on hiring people that care about their commission and the customer alliances they make. I know that 9/10 times, you make more on used cars than you do on new. I personally don’t understand how you allow your salesmen to speak to people this way. I understand it’s a “dog eat dog” career, but you should really watch which customers your burn. I won’t be returning to this lot.

I was in a hurry when I posted my 5 star. Which is definitely correct. I just wanted to add how nice and helpful all of the employees are at Superior. I need to get new spark plugs for my 2008 Yaris. I had a appointment for this to be done. So I am sure that helped but I only had a 45 minute wait. And my favorite part of this visit was that all of the employees still wear mask.

Ive been to superior Toyota a few times and Avery time is a good experience. Amazing service very helpful

The team was great to work with and I love my new Tacoma. Jeannette Frazier, Jeremy Chalfant, and Bob Crock are nice people and really know their stuff.

I really was wanting to get my son his first car, but no. My son REALLY wanted a Toyota Camry but I had to get one from a Ford Dealership. The service at this Dealership was awful. First, we wanted to speak to the salesmen outside. I said Hello do you have any Toyota Camrys in stock, and I got no response. I asked again and still got NO response. I asked one more time in a loud tone and he said we could look around. We were looking around and my son said he found the one he wanted. He wanted to see the inside of the car and I told him to check it out. The man that we were talking to originally said, Maam you cant get inside the car with no intentions of buying. When he said that I FLIPPED. I was yelling at him but then he decided just to walk off. I went inside of the building and told them that I will NEVER be buying from this Toyota Dealership EVER again. The people inside did not care at ALL! I left and slammed the door as hard as I could. After that, my son asked if he could test drive another Camry. They said sure, I was in the car with him just to find BUGS CRAWLING ON THE FLOOR MATS. THIS WAS A TRADE-IN CAR AND IT WAS SO DIRTY!!! THEY DID NOT EVEN TRY TO CLEAN IT. My son turned the car around at the Dollar Tree down the road. Never again!!!! If I could, I would rate this dealership -100/10 stars. It was terrible!!

Went in for a scheduled service on my vehicle and Superior Toyota took care of that and everyone was very courteous.

The service department is one of if not the best group that I have ever had the chance to work with in 50 years of car ownership. They are very cordial and patient as well as professional in their dealings with the customer. The job, big or small, is as if I was the only customer for that day. It is completed and reviewed with the car owner before leaving. I will most likely return to purchase a new vehicle from this dealership do to the kindness of the sales staff and the details of the service department. Thank you Superior Motors for making me a believer in quality service again.

This specific dealership is not one I would recommend. The lack of care and respect for its customers has proven itself time and time again. I, as a woman was looking for a car to purchase as a tesla is not a family car. I was interested in a more family oriented car and the men outside wouldn’t give me the time of day. I tried many times to strike conversation for them to do THEIR JOBS and help me but I was ignored. I gave up on trying to outright buy a car from them and headed back to my vehicle parked on the lot. I was then bombarded by these lecherous men who asked if that was my car. Only when they saw what I had, were they interested in putting their time and effort. I was so disappointed that I will be making sure no one I know comes into contact with this facility. You can find reliable cars and any other place, but this location is not worth it I PROMISE!

Everything was excellent above and beyond my expectations 👍👍👍

It was an amazing dealership with wonderful customer service! I was greeted as soon as I walked through the front doors. Jeannette Frazier was an amazing representative and she walked me through everything about my brand new Hyundai and told me everything Id need to know. I highly recommend going to Superior Toyota!

Great sales people had a great experience buying my vehicle. However their bodyshop is beyond horrible. I had them fix a small dent in my Rav4 and now every time the sun hits that side of my car theres very noticable swirls in my paint.

Jeannette was phenomenal shes the best of the best. She worked with me and shes a winner one of the best sales woman I have ever had. Thank God for her everyday I love my car, so much appreciation with Superior Toyota. 😁🥰🙏😎🚘💯👸💮🏆

Terrible service all around. Went to look at a car and the “sales people” I say that very loosely…. Wouldn’t even get up to help me and made it seem like I was a bother to them. They only wanted to help when they knew my dad was a very well known person in town. This dealership is a JOKE and Toyota is ridiculous for letting it be ran like this. The management obviously doesn’t care and I hope it fails….

The salesmen at jaguar and infiniti treat customers better than the ones at this TOYOTA. train your workers to be respectful. don’t you guys live off of commission?

The folks at Superior were no less than fantastic to work with. Ryan was our “salesman” who helped us out with our test drive, but the entire team at Superior really made the sale. From start to finish we had the team asking questions and getting us more details to better our car buying experience. If you are looking for a new Toyota definitely give these guys a shout.

All maintenance was completed in a timely manner. Personnel was super friendly, as always.

You would think when you are in a commission based work field you would be more professional, appreciative and helpful towards customers. This dealership isn’t any of those things. Take your money else where. Very unprofessional.

Jeanette was absolutely amazing during the entire buying process for my 2021Toyota 4Runner. She made sure to get me exactly what I wanted and didn’t harass me like a lot of car salesman will do. I will always be purchasing from her and sending everyone I know to her!

Great service but took a month to get in!

Tim Craddock did an awesome job! Delivered excellent service and made sure I was happy with my purchase! Thanks for a great experience!

They had a little uh-oh with my vehicle, but was honest and corrected the issue. The service Manager did a great job. Thank You.

Jeremy was such a great salesman and super patient with all the details of buying a new vehicle. Super easy experience and wonderful staff.

Lack of customer service and communication. No tact or professionalism. In layman terms they had a “idgaf” attitude and scoffed at the idea of performing their job. Just go somewhere else to work with people that actually want to do their job and help you.

Please don’t waste your time here go to a more professional place. Especially if you are a young women these men here will look down on you and ignore you. Very sexist and disrespectful. Don’t buy from here they will ignore you.

This was an exceptional experience!! My sales man Jeremy was the best . He knew what I wanted and made it happen. Great deal and a great team. Will buy again for sure!!!

Great customer service from Roger! Very patient and worked with me and helped me understand the coverage on my Hyundai and made a smooth process for me!! Oil changed and multi-point inspection was painless!

I wanted to test drive a car, so when I asked I got blank stares and lack of communication. I was willing to buy a brand new Toyota and all but that didn’t seem to interest any of the staff. Long story short I ended up going to McClinton Chevrolet where I was greeted by phenomenal staff and bought me a Silverado. Don’t recommend this place to anyone. Mags a mill seemed to have the same problem.

I was shopping for a new vehicle and looked into this dealership. Excellent response time in getting back with me. I submitted my information online and was called the very next morning over my interest and was there 24 hours later to get a new ride. Friendly staff, extremely understanding, had all vehicle information available with accurate photos online for digital research before even arriving. I left Superior with the vehicle I wanted/needed and look forward to future business. If you are looking for a new ride this is the place to go. Excellent Work!!!

Got in early. They saved me money by not rotating my tires as I will need to get new ones soon. Everyone is friendly and helpful.

Will NEVER shop at Superior Toyota ever again. Me and my fiancé recently stopped by to take a look and see if they had a Hyundai Genesis. As soon as we arrived all of the salesman scattered, so I ended up having to go inside of the dealership and have someone come help me. He was an older gentleman and flat out said that he was not going to check his inventory because it doesn’t look like we’re able to afford it being so young. I’ve heard a lot of horror stories about this dealership, but I thought I’d test the waters. Bad idea. I ended up giving my business to Pioneer Buick GMC in Marietta and got ourselves a 2014 Hyundai Genesis. Thanks a lot douchebags!!

Every single “man” in there was extremely rude and clearly wasn’t intelligent enough to sell a car. I walked in and was ignored. i was there to purchase a 2021 fully equipped 4Runner, but left because of how UNPROFESSIONAL this place was

Best car buying experience I’ve ever had. (I’ve bought and sold at least 50 cars in my lifetime). Everyone did exactly what they said they would and the car was perfect as described. Drove it 2500+ miles home to the western part of the US. Thanks again!

This place is ridiculous. I was not acknowledge by any sales people until I expressed my frustration about being ignored. Then, it was very clear that helping me was an inconvenience to the associate who showed me one car and didnt answer a single question I had. A very disheartening experience overall and I will be discouraging anyone from buying from this dealership simply so they dont have to go through what I had to. I was not even a person in the eyes of these salesmen, much less a customer.

Was looking to buy a new car and when I enter, no one said anything to me. Just made it seem like I didn’t know anything about cars and that I’m dumb. I left and went somewhere else where they actually acknowledged me.

Lack of communication the salesman need better customer service because the way they act is just not it

Great service in and out in short order!

Always happy with my visits to Superior garage...Making an appointment was quick and easy...staff got me in on a Saturday which was great! Oil change was quick...fluids were topped off...did not take long...all staff are so nice...I appreciate you all...Thank you so much!!!

If you’re a female looking to buy a car...don’t come here. The lack of respect for women is incredible, either they think they are above speaking to women or they got so nervous finally seeing a girl they couldn’t utter a single word. Get a Subaru instead.

Friendly staff and worked hard to get my car all tuned up and working great

The most unprofessional and rudest customer service I’ve ever experienced! All I did was ask who to talk to about buying a vehicle and they completely ignored me and acted like I was inconveniencing them by wanting to buy a car?? Take your money to a different dealership.

Friendly and helpful group of people. We are very happy with our new wheels.

I’m sorry but this service was awful. i went into the dealership wanting to buy a new car and i was completely ignored they didn’t seem interested in helping me at all. if you are going to run a business at least tell me what business you are calling from when you call me. do not recommend this place

The folks at Superior always take great care of me above and beyond. I had a question an they got the answer and I bought my Sonata somewhere else. 100% satisfied. They took great care of my son for a motor recall also.

Incredible place to buy a new car! The process was seamless! Tim Craddock was a superior salesperson, very personable and great customer service. Every person I worked with was kind, helpful, and excited to be serving me. I will become a lifelong customer.

Took my car in for a trade in, looking at a new Camry or something. Had my pet rat in the seat, the sales person looked at me absolutely disgusted and said they werent gonna handle any business with me and my “disgusting” creature. I said fine then im goin elsewhere, he then reached in my car and snapped its neck. And said “I have the perfect Camry for you” , I was in shock. Rest in Peace Stuart

Love the place ! Helped me so much. Really nice ppl. Worth a stop if your out looking for a automobile. There work with ya if they can.

I pulled up into the dealership in my honda looking to buy a new toyota they then proceeded to sell my car, run me over, laugh in my face and yell YOTA GANGGG!! Very unprofessional I would not recommend this dealership.

Superior Toyota so far in my experience lives up to its name. I transferred vehicle care (Prius) to this dealership when i moved from different state.The staff is professional and shows attention to detail. Im happy to recommend them.

Fire everyone, y’all act like you guys are too good to sell cars. customer service is extremely poor here

This is dealership leaves me speechless. it’s a sorry excuse for such a place. the workers don’t treat you with politeness. they were quite hostile and might i even say sexist.

Looking for the image of ignorance and people thinking there better then you? Look no further! Honestly though 10/10 DO NOT waist your time!

Jeanette is great! I can not thank this woman enough! Very friendly staff and very helpful! ❤

I was simply trying to purchase a car before the end of the month as I need a new vehicle as soon as possible. And when I asked questions or requested assistance I was simply ignored by 3 men.

Squeezed my oil change in while I was already in town. Quick service.

I pulled up to this Toyota dealership and suddenly turned away by lack of service. Why should I have to find someone to help me buy a car. Felt like employees where dodging me as I walked in

Received great service. Thank you for resetting my dashboard service warning

Very friendly I left going back Monday or Tuesday to get my new used truck.

Not many cars... and not an up to date website.

3rd car that my wife and I have bought here. The customer service is top notch! Super friendly sales staff and management never pushy about anything!

The folks at Superior Toyota were great to work with when buying my used 2018 Jeep Wrangler. A big THANK YOU to Jeanette for making the process quick and seamless. Would highly recommend!!

This place is the reason why I converted from being a Toyota customer to a Chevrolet customer. The service was absolutely absurd, it’s like no one wanted my business or took me seriously. Special shout out to Mark in finance.. get a hearing aid or some respect my dude.

Everyone was helpful. Love the truck.

Horrible customer service. Save your time and money and go somewhere else.

Kept me up to date on everything. My first new car. They even took care of the recent recall before I took delivery of the SUV. Jeanette is a wonder salesperson if your in the market for a different vehicle. They will even work with you if your credit is less than perfect.

Lack of care and customer service, they treat you like an inconvenience.

Bad customer service made it seem like it was a choice for them to help my friend don’t recommend this place

I needed a car pretty quickly. I called and talked to Jeannette Frazier. I told her what I was looking for. She had me come in the next morning. She showed me one vehicle. I test drove it, but didnt care for it. When I told her I would check back with her, she told me to hold on. She had a vehicle she thought i would love. She and her boss had worked out some numbers while i was test driving the other. And she was correct. I loved the 2014 Toyota Highlander she showed me. It had all I needed and then some. We went to her office and did the paperwork. And I drove my new vehicle home that day!!🙂

Do not come from out of town and expect to get your vehicle serviced.

I’d give zero stars if I could. Rude and very unprofessional

Do NOT waste your time here. very very unprofessional, especially towards women who go in alone.

I’ve have purchased two vehicles now from Superior Toyota. They are an excellent business that’s been around for a while, I believe 40 years! They have a reputation for outstanding quality, reliability, and integrity. I’ve enjoyed doing business with them. I would go back again because of the excellent customer service and high quality vehicles. Highly recommend going to Superior Toyota if you’re in the market for new or slightly used vehicle.

My wife and I really appreciated the professionalism and attention to detail we received today from Ryan Morris and crew at Superior Toyota in West Virginia. I give them five stars and wouldn’t hesitate to recommend Ryan to anyone looking for an automobile.

Unprofessional and not willing to help you, lack of communication when it comes to finance and other important stuff

Just an easy state inspection. I didn’t have an appointment. They worked me in with no problems.

Great place to buy a vehicle! Friendly staff and no hassle. Definitely will buy there again!

Very good and timely service. Friendly staff.

There salesman bill, tried to smell my hair... weirdo take ire business elsewhere.

I have had my wifes Sienna in the body shop twice for minor deer collisions. Both times we have had to bring the van back because the front bumper doesnt line up properly and keeps popping out. They have still been unable to fix it.I recently scheduled an appointment to have a recall performed on my Tundra. They never ordered the necessary parts to complete the recall despite the appointment being made weeks in advance.They are not the worst Toyota dealer, but I feel like there is a lack of communication and follow through every time I do business with them. I will probably go to Marietta from now on.

Fast courteous service.

Always happy with the service at Superior Toyota! They were able to squeeze me in for my Santa Fes oil change...they let me know of some future service things that will need to be done and the current pricings...thank you so much...great service...great staff

Excellent mechanical service accompanied by great customer service!

Very clean business with a nice assortment of vehicles.

I was completely ignored the whole time i went there to buy a car. I was literally talking to workers and they didn’t say anything back.

Would not recommend anyone to have anything serviced here. Set up an appointment to have evaporator core fixed. The only thing they did was tell me what I told them and charged me $500. Had to set up another appointment to get it fixed and got charged another $1800. Plus had 4 one hour trips back and forth. Never go to superior Toyota

Nice dealership great to do business with!

My sales person was enthusiastic, respectful and seemed sincerely concerned about my satisfaction with the vehicle. She took care of every detail with patience and kindness. She made follow-up phone calls and texts to be certain I was truly happy with my purchase. It was apparent that she enjoyed working at Superior Toyota and never seemed desperate to make a sale. Her interaction with her manager, the financial officer and other employees was very positive. Thank you Superior Toyota.

Superior told us that we needed over $4900 of work done on our Corolla after rats chewed up some wires. We chose to get a second opinion, which was another Toyota dealership and authorized Toyota service center. We were charged less than a quarter of what Superior wanted! Superior still charged us $291 for 3 hours of labor even though they didnt repair anything and diagnostics are usually a fixed fee. The other Toyota dealership even told us that it wouldnt take that long to diagnose the problem. Plus -- Superior called with their diagnosis less than two hours after we dropped it off. So where does the 3 hours come in?? We dont trust Superior Toyota in Parkersburg. Insurance executives, maybe you should double-check if any of your adjusters approve a claim here. Fellow citizens: go somewhere else.

Went to look at a car by myself and I guess I needed a man with me for them to even speak back to me or acknowledge that I was talking to them , how upset and disappointed I was , they’re a joke and so are the men that work there , I will be taking my business down the road and making sure everyone else I know does the same 😡🤬

Always great, friendly service at this dealership!

The service was terrible, staff seemed miserable with their lives and were so rude and cold. Avoid a all costs!

I am well pleased with the service at Superior.

Worst experience of my life.

Our vehicle was being serviced due to a recall. The staff was friendly and courteous. The work was completed in a timely manner. THank you!

Prompt, courteous, thorough, service with a clean spacious waiting room, wifi, and T.V..

Got me recalls done very quickly. The employees were very nice and helpful.

Great service. 5 stars.

Don’t bother. Terrible customer service

They were really rude and try to turn me away and someone made a homophobic comment so I just left

Quick and friendly service. Work done correctly and future suggested service was listed. Pleasant smiles from everyone.