We visited this location to add a new phone line onto our existing plan for my son and was fortunate to have worked with manager, John Scipho. John portrayed excellent customer service in so many ways. We had several questions surrounding different options, plans, and costs and John was beyond patient, spending almost 3 hours with us, while never making us feel rushed. John was thorough and took the time to evaluate the best options for our family. The store was busy and John remained very calm while he kindly welcomed guests into the store yet even after many hours, continued to remain focused on us, his customer. We left very happy customers! John is a wonderful person, with high attention to detail and customer service-a true asset to any organization. In a time full of poor service, it was refreshing to see that people like John still exist.

This company has gone to hell Inna hand basket so quickly.. you would think they wouldve been able to stay afloat, I was alert mistaken. The employees here are good but the company is terrible. Constant system problems. Cx service directs customers to go easy out of their way to stores for services that cant be provided... hard to speak to someone.. ghost charges. You have to text customer service which is more than frustrating.. Id rather just not even have a phone this company is so terrible now and I used to love them... sad very sad. Anything with the vzw stamp on it now gets 0 stars

I made an appointment to upgrade three phones, and purchase one phone.We arrived twenty minutes early.We were given a very new person to help with this transaction.After waiting two hours and sixteen minutes, with all of my five family members with me, we were informed that the Verizon Business Plan system platform was not working and was down and has been down all afternoon.So we wasted a total of 11.25 man/people hours waiting to purchase phones, only to be told we could not even purchase the phones they had dangled in front of us for two plus hours.The stunning incompetence of the store manager to not only give us an inexperienced salesperson, and not provide any help until over two hours of waiting, and then be unable to tell us the system was down and had been down is embarrassing for the store to say the least.Absolutely, mismanaged service, horrible communication, just pure failure on the part of the staff at Corbin Park Verizon. So bad, so so bad.Pathetic customer service is what we have been trained to accept since the pandemic, but pure incompetence, is unacceptable.We as a family will never be able to get that time back, Verizon stole it from us, how pathetic can you be. Still in absolute awe over the ignorance we encountered in the Verizon Corbin Park store today.

How is it that everything always takes 4x as long as it should? Unfortunately, I dont know of a better option.

I switched my service to Verizon on July 5, 2021. I did this for a number of reasons but the main one is because I have traveled for work to some very remote places in the US. My work provided MiFi almost always had service when my personal cell phone did not.This store did a great job guiding me through this process. I interacted with all 3 of the gentlemen that were working and they were all extremely knowledgeable about the Verizon services and the phones they were selling. The store was very busy, but they still took the time that each customer needed.My iPhone 12 Pro also has this amazing camera and the lightening fast Verizon service makes it so much easier to upload photos and videos for many types of applications.

Shoutout to Ariana who helped me when no one else could! A certain employee who no longer works here badly messed up our account when adding lines and after multiple calls to customer service and visiting another Verizon no one had helped after 2 months! She listened to me and within an hour she had fixed my account and had it credited back- she was amazing!

After holding almost 15 minutes to speak with the manager of this store to complain about my my appointment today, I gave up holding on the phone. I appreciate the replacement of a sim card at no charge and the person helping me, not attempting to upsell a new phone, I found him to be abrupt, impatient and bordering rude. When I returned home, discovered I could not text out any messages. Luckily, I managed with help from friends to figure how to undo what this person had done. I have been a customer at Verizon for over 20 years, leaving briefly for the same reasons but returning as Verizons online customer service I have found to be excellent..I still intend on contacting the manager of this store but will never return. (Corbin Park in Overland Park, Ks.)

Nice location. Employees are knowledgeable and very hood to point out advantages to customers.

Online pickup order and no one came out for 20 min. Went in and there are 10 people ahead of me. Would be nice to get some notification that they are too busy. Went to cancel online and their 5guw wasnt working so I had to leave store to get on regular 5g. Then the app kept saying no website when hitting cancel. Finally chat let me cancel.

I got a new iPhone after a sad demise of my old one in a bath tub. I bought it at another store, took it home, and could not get it to receive calls. I took it into this store right before closing and Tiio was so gracious to the other waiting customers and me. Luckily it was an easy fix, but I just want to applaud Tiio for his patience, consideration, and helpful attitude. It meant so much to me after dealing with a hard week of phone problems. Do whatever it takes to keep people like Tiio, Verizon, your company depends on it!!

Nice people, very long wait times.

Wendy was awesome. She helped me with all of my questions, and I will definitely ask for her next time I need a new phone. I made an appointment, but I was told that walk ins are ok again. Very clean and respectful of the current pandemic stipulations.

Waited over 2 hours to be helped. As much as they charge they should have enough staff. Watch several folks walk in and leave.

Waited 3 hours to get new phones. Understaffed and poor training.

You will spend a very long time waiting here. It is god awful

We had the privilege of working with Sylvester. He was incredibly kind and went above and beyond to help us get the product we needed. His service culminated one evening when he stayed an hour after closing to help us transition our phone numbers over to Verizon. While we were unable to get my husband’s phone transitioned in that time, he made himself available that evening to complete the job as we were leaving on vacation the following day. I am sure all the Verizon representatives are fabulous but we will be asking for Sylvester by name in the future! Thank you. Thank you. Thank you! Incredible customer service and perseverance!

Steve was very helpful! Cant wait to distance myself from sprint/t-mobile! he is saving me almost 100 a month with more service, more equipment and less hassle!

If you come to this store, go to Sylvester Hannah. Provided fast service, knowledgeable of plans that fit your needs, and ensured you got the best deal. Sylvester went out of his way...after working hours He ensured that our phone lines transitioned smoothly from our old carrier. Highly recommend!

Dave helped me. He was kind, prompt and detailed with the transaction.Very clean inviting environment-Curbside pick up and customer care is available. I highly recommend this place.

This location has a wide variety of phones and other electronic devices. The staff was very helpful and ensured we took advantage of all avalible discounts.

Verizon is a rip off, ought to have my head examined for ever using their service !

I walked in to start a phone line and just stood there while one worker was on his phone to my right not helping any customers and 2 were busy and i waited quite a bit until i just left.

My favorite location. Super nice staff

Great people working in a strange Covid world.Sylvester and Ian are awesome 👌

I am a couple of months late posting my review. But this has to be done. I cannot express enough how pleased I am with the customer service Ian, the sales representative at the Olathe Verizon TCC showed me. I have been a Verizon customer for many years. I needed a new phone, while also adding my parents to my plan, as well as buying them new smart phones. This was a large undertaking and very confusing with all of the changes. Buying three new phones, adding two lines from another cell company, giving up four phones/devices no longer in use, ordering a new phone and two people paying for varying parts of all of this. I can go on and on to the amount of confusion; but through it all, Ian was calm, collected, organized, kind, understanding and knew exactly what to do and how to do it. He explained everything along the way. I never felt rushed or that he didn’t want to really help. A few days after the initial encounter with Ian, I found out my primary phone number had not been transferred to my new phone. I called the store. Talked to Ian and went straight over. He was so nice and calm. He figured out what happend and fixed it immediately, without any hesitation. He took time to conform the change had been made and again, through it all, was kind, calm, professional and knew exactly what to do. He was able to work smoothly and quickly through all processes. I cannot say enough kind things about Ian’s knowledge and skill to get things done. Moving forward, as long as Ian works at this Verizon store,that will be my store.

I got the best service today. I wish I could remember the young mans name. I have never been to this specific Verizon store for my phone. However, he was so helpful and the store so big and clean, I will start going there from now on. I will be bypass a few other stores on my way to this store!!

Stephen a sales associate does not know how to talk to customers!!!Awful awful awful! Not helpful!

Very clean. The representative was very knowledgable and friendly. He really helped us and made sure we were well taken care of. Great employee and representative. I should add that I came from 2 hours a way and would make the drive again over the local store.

He took care of my issues quickly and I was on my way.

Very nice and helpful! (◍•ᴗ•◍)

I recently cracked my screen and needed a new phone case. When I went in, I was helped immediately and the staff was very nice. They directed me to what I needed and gave me information on where to get my phone fixed. I was in and out in under 15 minutes and left very satisfied with their service. ☺️

Raphael is the best! I should add that the store is very modern, and the selection of phones is plenty large. We always use Raphael, as he is polite, extremely knowledgeable and very, very helpful even if we are not buying something and only have a problem.

I stopped by on my way to a meeting to purchase a phone. I couldn’t because I did not have an appointment. I sat in my car and worked on my computer to to kill time before my meeting. The salesperson kept coming out and staring at me even though I had told him about my meeting. I was uncomfortable and felt he was looking for a reason to call the police. I left and tried to make an appointment later. I could not do it either online or by phone. I bought my new phone talking to a national service representative who was dismissive and ended the call abruptly so I am not sure my purchase was completed. It seems as if service people are using the COVID crisis as an opportunity to treat customers as badly as they always wanted to but were unable to get away with.

The stores cant help you cancel. You have to call in to cancel. Even if you pay off your device in FULL, you will still have to pay early termination fees. So, dont let anyone tell you that you can pay off early and then terminate.

Great service. Greeted by Ian immediately. He was very patient setting me up with a trade in for a new iphone 11. Great customer service. Thanks Ian!!

Met on the sidewalk (during the shutdown) by a young woman that had absolutely no customer service skills. Horrible experience!Im chalking it up to the Pandemic. However, I will not be returning to this store. I dont want to encounter this girl again!! Ever!

Not very helpful

Was a great help very much appreciated

Sylvester set my Wife and I up after switching from sprint. Stayed with use for 2 hours making sure we got what we wanted and had everything we needed. Great guy

These guys saved the day after I had a miserable experience with another authorized reseller - be sure to go to a real corporate store with professionals vs a reseller. Nancy helped me out an was friendly, knowledgeable and professional. We upgraded two iPhone and two iPads and it was fast and painless. This store has never let me down.

Love the service! Aj is the best! Extremely helpful and bends over backwards to help!

They have such a smaller amount of phones to choose from nowadays. The stores used to have more selection. Now the only phones they carry are the most recent smartphones. If you want anything not super new you have to shop online. :/ The stores feel empty now.

There was a bit of a wait but Jason was amazing and very professional. Made the wait worth it! Thank you

Service was very mechanical and moderately slow. Although we wanted a Samsung Galaxy S10 version, there were no real sales drivers.We ended up purchasing from Best Buy.

Only ok.

Went into the store to get my phone looked at. The screen is separating from the phone. Looks to be the glue. So an employee puts me on the waiting list. There are two other customers in the store also waiting. I count five employees at the main desk. One starts attending to a customer, the other four went into a back room. Waited 30 minutes. Never helped. I left. Very sad service. Im regretting coming back to Verizon.

They did there best to help after the 3rd time I was in there. The first 2 times in were pretty bad but the last time was so fantastic i cant give them a 1 star

Stood inside the store for 10 minutes without anyone looking at us. Prepared to buy two phones, already know what we want. Dont waste your time here. These employees clearly dont care.

Excellent customer service. Explained all offers very well. To me looked like taking time to explain customer everything they need.

I had a problem with my new account and Jason did a great job helping me out. I recommend this store!

Amazing customer service from each individual every time I go into the store to manage our business account. Chris the manager displays tremendous work ethic and customer service that in turn each memeber of his staff displays the exact same way! Wish there was more stars to rate for him and his team members!

Really great customer service from Garrett today- helped me tackle a problem with spam calls. Very polite, helpful and professional.

We started our visit here a little apprehensive, because the store was under construction, and as a result, quite a mess. It was also black Friday, and jam-packed. We signed in, stood aside, and I immediately got a text notification, with regular updates as we waited. I watched the employees, and could see they were obviously trained well, as they were very efficient but also friendly, especially in light of the huge crowd, and not all customers were pleasant in the least. Our wait was less than 30 minutes, and when it was our turn, the whole process to upgrade two phones and add a tablet to our account took barely over 10 minutes start to finish. There are two Verizon stores closer to our house, but this is where we will come from now on!

First of all, David (sales person), if you are reading this you should be ashamed of yourself and the bold faced lie to my face! I went in (after a day of going to all the various providers) wanting a phone with the same cell number that I had on a phone I had returned earlier in the day. I am currently (and have been) a VERIZON customer for years! I should mention we needed to downgrade (one line) from an iPhone, to a pay as you go phone for personal reasons. David ASSURED ME THAT I COULD NOT HAVE THE SAME NUMBER! I went further to say that whatever number pops up is the number you get. I asked if he could put in the number to see if it was available, he replied that he could not. He rushed through the entire process and sent me out the door within minutes (you can look it up on store video - about 6:45 to 7:15). RIGHT AT THIS MOMENT I am on the phone with Vince, FROM VERIZON. Why? Because I got home and checked my account and there sits the exact number I questioned David about. The phone/number we cancelled earlier today. The gentleman, and ACTUAL CUSTOMER SERVICE PROVIDER - VINCE, has just informed me that WE CAN STILL HAVE THE SAME NUMBER WE HAD BECAUSE IT IS STILL ON OUR BILL. David, you might want to question your integrity and work ethic. I get that its Saturday night and the weekend before July 4th, but what you didnt get is that I am not stupid or gullible (even with cancer)! I am strong and smart, and my gut told me that YOU WERE NOT PROVIDING ME WITH CUSTOMER CARE! Good luck with that and with your career in the customer service industry. I am certain that I am not the first, nor will I be the last, customer you have chosen to treat with such disrespect and disregard.

Came in, place was Not to full. They said 30 minutes. We sat there for 1 hour 20 minutes. There is no desk, so people are just walking around. Everyone being helped but us. Huge waste of time.

Service is exceptional. They really know their stuff and treated me very fairly. Thank you Dr P

Very up to date staff and glad to help every time.

Rep was informative and patient. In and ot in a timely fashion.

As of 11/20/18, store is under remodel so half of the store is off limits. Small due to the construction but still operational. Very polite staff and quick service.

Great and prompt service.

Not good, I pay $345.00 per month, I have a droid maxx 2, dead battery, phone will not activate at all, dead. Called to get information on battery replacement, nope, non-removal battery. So I have a $540. phone that I cant use, nothing can be done because I dont have a pin.. My daughter opened the account several years ago, I was a added this past week because of my dead phone. Went to get it repaired last week-end. drove 70 miles only to find out I cant get it fixed. So, this week I attempted a store close to my residence, lady was very helpful, but same result, no pin, I cant get it repaired, I understand security reasons, but this has gone too far for a repair. I will take my business to another provider. Luck Verizon!

Very very dissapointed when this employee does not offer to check other Verizon stores for what I needed. I guess I am on my own when I am a Verizon customer. Did not go the extra mile !!!

Busy but very helpful and competent staff.

Awesome new remodel looks more professional than ever.

Customer service by the reps are not the greatest but the customer service I received from the manager Jake was exceptional, very friendly and wanted to make my expierence better.

Everyone is always very helpful. Anytime I have a question, they answer it so that I can easily understand what to do.

I bought a new phone in April. In late July the car charger that came with it quit working. I took it in to see if theyd replace it. They said sure, no problem. Then they tell me the price for the charger had gone up since I bought it in April. It was only $4.36 to replace it and I shouldnt be so upset about this but going into the store I just knew in my head that thered be no way Verizon would let me walk out of the store without charging me something. Disappointed to discover I was right. In the future I will go out of my way to avoid going into a Verizon store unless absolutely necessary.

I cannot ever get a live person on the phone. No matter what button I press. I went from being slightly upset with Verizon to being livid because I cant contact anyone to answer and clarify what is happening on my account. I understand automatic messaging may streamline service however it does not replace actual customer service.

Worthless, dont bother even going in there.

Rafeal.......took excellent care of my families needs and in time to get my daughter back to college. As I called another store and got a complete run around.....no help at all!!! .....Thanks Rafeal!!!!!

Would have been better if you didnt have to wait soo long to be approached by an employee. Then they talk down to you and choose not to honor personal promotional offers issued by corporate, despite what the corporate head office explained. Waste of time... Verizons employees make you feel like an inconvenience.

Staff not necessarily rude, but not helpful either. They did not know what Verizon offered as far a phones and would not help out with online ordering questions. Given the choice of talking with this stores staff again or talking to a wall, I would talk to the wall. I think it would be more helpful.

It was horrible. I walked in and no one even acknowledged their customers. There were four guys chit chatting and two working. Not one was interested in what they were getting paid for. I had to go find someone and I had to make sure they were available to help me. The sales consultant was rude and walked away as soon as he got the chance. He didnt even acknowledged that I might want to continue to be a loyal customer as they always say. Giving my service to boost instead, at least they acknowledge their customer

Nice people just store very helpful

The overall experience was a bit unwelcoming to say the least. The gentlemen ( this is a far stretch ) that handled my concerns had acted pretentious and rude. David I want to say Ryans was his last name or Rolands. He was most definitely not concerned with my account as he kept looking over at another gal as if he wished he were with her at that moment. I switched my number and family accounts because of this experience. I will say the store manager was nice but this was the second time dealing with a negative employee here so.....

Fast service, lots of nice people, super clean easy access!

I switched to Verizon in January of this year. I spoke with the salesman who assured me that the phone would be free as part of their promotion; that I would receive a monthly discount to offset the monthly device payment. I called the 1800 number multiple times and they kept adding one time credits to the account. 6 months later, Im being told that I did not qualify for the promotion and I am responsible for the full amount of the phone. I am totally dissatisfied with Verizon.This is a deceptive business practice or negligence on behalf of the salesman.If you have found yourself victim of Verizon, you can fill out a formal complaint with the FCC.

Ive had my Galaxy S5 for about 2 years and when I went in to the store and expressed that the microphone on my phone was not working properly- within 20 minutes they had ordered me a new phone that would arrive within 2 days. Very satisfied with the customer service, and I only had to wait 5 minutes in line.

Always quick and friendly service, this store is always well-staffed

Knowledgeable and friendly staff, fast service, and no hassle or pressure selling.

They have good plans, but switched to a different carrier for our business platforms.

I went in to upgrade and I told the girl who worked there all the things I wanted in a phone. One of the things I told her I did was to take pictures b/c Id just had a baby, she recommended a phone with no removable memory! Didnt find out til it was too late and I had to pay a $35 restocking fee! By the way, she didnt even know how to transfer my contacts!!!!

Best service best product overall great been lot of trips as long as phone has power ALWAYS HAVE SERVICE U R THE BEST

Agents are Very Friendly, knowledgeable and helpful. If they cannot provide you what you want, they refer you to other resources. Lots of in-store Samsung phones to select, speakers, chargers and more related items.

The Best people with the most knowledge and friendliest group I have ever found in K. C. Area!

OMG, they were quick and helpful with our technical support and we would highly recommend Dane!!

Staff want polite today, did a good job,, but not a happy place today

Took me 4 times at the Corbin Park store to get my account straight. I still do not know where my $400 cash went. I ordered an iPad Pro II 256 GB on November 2nd. It has been a disaster ever since. I will never go through this again.

Best prices and customer service always from Verizon.

Great people got phone issues handed fast

It is frustrating that stores do not do repairs. The sales team is nice though.

Disrespectful employees and wanna blame others for there problems! Will never go back to this store!

Quick. Friendly. Great listeners. The best!

Helpful staff. Usually no wait.

Solve my problem immediately unlike the Oak Park 95th street location

Excellent customer service. Been a customer for years!

I got knowledgeable service and exactly what i was asking for, no crazy upsell.

Great place! Quick! In and out!

Although there were plenty of workers, they were too busy socializing and checking their phones to help me. Once I was helped, I had a better experience but overall it was disappointing.

Great customer service, but a bit pricey