I was very impressed with Connie Corona professional service. She is friendly, warm and super helpful since the first time I met her. I felt being taken care of from the beginning to the very end. I have four lines from other company for many years. She worked with each person on my old plan to their satisfaction no mater they live locally or in other states. She made transfer of 4 lines to ATT easy and effortless. She was very kind and patient to answer all my questions and concerns before I made my decision to switch the phone service and helped me step by step all the way to the end. She made sure I have had everything transferred to my new phone and functioning well. She also took time to explain to me my first bill when I had questions. She communicated well so I could get the service in a time fashion. I have a much better plan from ATT: all 4 lines unlimited data and 2 lines with 50GB high speed hot spot for about the same price I paid in the past at the other phone service where 4 lines shared 10GB data and none of the lines had hot spot. Everyone on my plan is happy. Thank you very much --- Connie. I have had best transfer experience because of you.Also I would to say that I like this store as everyone at store was professional and courteous.

#1. Glad to leave Spectrum mobile!! 2. This store is awesome. They always have phones in stock when i need one. Great service. I got a new, better rate plan. Spectrum never has phones in stock...... everyone is always nice. They totally helped me with new phone and plan........do not delay, go there today. AT&T forever!!!!!!

I promise you really dont want to know, so lets just leave it there.

Taf Mudari was excellent. I want to commend his professionalism and responsiveness. Communicated very well when my new phone was sent to different store - and then went and got it. Hes an excellent asset to your team. Had patience with me and worked to get my apps, pics, contacts transferred to my new phone. Awesome guy!

I was able to facilitate getting internet into my apartment but due to the customer service agent who was more worried about getting paid (as there was an issue on AT&Ts end with signing up and he wanted his commission), the price was over what was quoted and I missed out on my prepaid visa of $200 because of his oversight.I understand that we all want to get paid to do our job but mentioning it six times in front of the customer is not a good look.

Everyone at this store was professional and courteous. But especiallyConnie Corona, she went above and beyond to help my parents with a very difficult situation that we were not able to correct on our own. Her patience and dedication to the customer were top notch. The follow through was amazing. I am deeply impressed. Not many people will go the extra mile like she did. This is true customer service. THANK YOU Connie! Highly recommend.

AT& T has mastered the art of torturing customers who come in with issues other than buying the newest I-phone. AT&T is a prime example of why monopolies are bad for the economy, they have ZERO customer service and make doing any business with them pure torture

I came in with three old phones and an older billing plan. I set an appointment and worked with Josh for a little under two hours. He helped me select new phones, upgraded me to an even better phone for one of the lines than I had anticipated being able to afford (better price b/c of trade in), and moved us to one of AT&Ts newest billing plans. It was a lot of details, but everything was well done and is working out (its been about a month since I was in). Customer service, product knowledge, and detailed follow up were all top notch. Thank you Josh!!!!

Went in for a new phone. Doc was very helpful and knowledgeable. He also took his time with us. Very good employee.

This store goes above and beyond to make sure the customer is happy and issues are resolved.Last year we did the trade in special for the new iPhone. 4-5 months later the credits never posted to my account and the national 611 At&T support number gave me the run-around.I reached out to the store where I dropped off my trade in and the store manager went above and beyond to ensure my credits got posted. Thank you Jessica! (Store manager)I will definitely be back for future phone service and internet.

Today 7/22/21 Your employee, Connie, was a great help to me today to help me with a problem with Facebook/messenger. Connie was cordial and helpful hi h I greatly appreciated!

Kristen was SO HELPFUL with helping me upgrade my new iPhone. She asked all of my questions and explained everything well. 5 stars for Kristen! Highly recommend!

Kristen was so helpful! She explained everything very thoroughly and was able to answer all of our questions and was very kind throughout the whole process!

Well I was at the end of my rope, I was just going to stay with Verizon as I had a bad experience with trying to move to AT&T.However, when I walked into this location on 135th and was greeted by Jessica, I knew I would be in good hands. She listen to my situation, and reassured me that she would make sure my problems were addressed. She then introduced me to Connie who over the next 45mins gave me her undivided attention and fixed all the issues that I was having. Jessica and Connie truly are the example of what GREAT customer service looks like.THANK YOU SO MUCH!

Taf has been outstanding. He has helped me on 3 different occasions. I’ve came in multiple times for different reasons. Insurance claim, Internet purchase, adding phones to my plan and purchasing a new phone. A couple of times I received little help. Every time I’ve received help, Taf helped me and was extremely friendly and very knowledgeable. He’s the best representative I’ve had help me at any store. He’s also extremely friendly and polite. I love this location, it’s easy.

Kristen is the best ever. :) :)

Jessica is great to work with. She is very knowledgeable and has a great personality. What ever you are paying her she deserves double.

Best experience at any AT&T store ever!

Had a great experience switching service to AT&T. Connie, the rep who helped me, was great. I also observed another rep patiently enduring a very rude customer. That rep needed a medal!

Connie was a great help! Explained everything well. Went above and beyond helping. Stayed after store closed to make sure we had everything we needed and got all out service switch med over from Verizon. Always had a smile on her face. Never got flustered! I so appreciated her kindness! Her manager was also a huge help.

Kristen is great! SHE ALWAYS HELPS ME WHEN IM IN. I LOVE ATT

Kristen is awesome and so helpful! She answered all of my questions and was incredibly patient. I will be back!

Connie Corona and Ryan gave me the very best customer service experience I’ve ever had with AT&T. I’ve been with AT&T for over 10 years and have never had this great of service EVER!!!! The rest should learn from these two!!! Thank you for your help and professionalism!!!

So this was a really messed up situation!Those people just wanted to sell me a new phone, but my phone i bought in Germany was brand new, one of the latest models.They gave me twice a new Sim card where the Data wasnt working on any phone (They changed the settings so it wont work).And because it wasnt working they told me its because of the phone and that I should get a new one.Weve been in 2 stores and waited for hours, then we waited ( ~ one month) till we paid the first bill of the SIM Card and still there is no data.We had to lie to the people working there!:My friend placed my SIM in his American phone he bought in AT&T, went inside the store and told the Staff, he bought the phone here and the SIM, but its not working. (Same thing that I did with my German phone)The Staff changed the (hidden) settings of the SIM card and now everything is working just perfectly on my german phone!Why are you doing that AT&T??

Just had the best experience here, Joshua Temple helped us set up a new account and upgrade 5 phones. Very professional, knowledgeable, patient, worked hard and efficiently the whole 2 1/2 hours!

The management team and the store associate named Doc was awesome!!!! They were able to get my numbers transferred over from a competitor when the ATT online representatives couldn’t. Any time I have any issues I can count on the management team and associates at this store to resolve my issues in a timely and professional manner.

Joshua Temple, associate was Exceptional and very very friendly!

Kristen is the best! So helpful in teaching me my new phone!

Had a phone on display, that I went there to buy, that was not in stock.Salesperson was very nice and knowledgeable, otherwise.

The staff here did a fantastic job of managing a positive sales experience with a safe environment. That’s no easy task right now and they did it in a professional manner. Hiring staff like this makes me feel like I made the right decision in switching to AT&T. Thank you!

Love it here! Josh and Sean were super awesome! We will be back and send our friends!

The manager Sean and customer rep Josh went way beyond expectations helping me get a new phone at the best price then got it set up for me as well! They made the usually stressful experience great! Thanks Sean and Josh!!

I am so happy that JOSHUA helped me today. He was patient and could answer every question, helped me improve my plan and could not have asked for anyone nicer.

Great customer service from Taf. He was helpful & patient. P

I worked with Katelyn and Taf just the other day and they went above and beyond to resolve issues! 10/10

Such a great experience! My phone died right before I was supposed to go out of town and Justin was so honest and helpful!!!!

HIGHLY RECOMMENDED -- Connie (sales member) and the manager (Jessica) were very professional and informative during my attempt to change service from sprint/t-mobile to ATT. They went above and beyond to make sure my business account was setup and working appropriately.

Jessica and rest of staff all work hard to give a great experience.

I couldn’t say anything but great things about this store. I had the best customer service from associates Jamaal Mitchell & Joseph G. Jamaal helped me with my new phone & adding a new line. He was very patient while helping me with my new phone. He made sure that I was happy with my purchase. Joseph on the other hand, also helped me with adding a new line & billing issue I was having. He was very patient too & made sure my issue got resolved. So these associates went above & beyond to make sure I was satisfied. Thank you Jamaal & Joseph for your help. I normally don’t write reviews but I had to do this because the experience I received was exceptional.

Never AT&T again .... worst mibile service in US.Price: 1/10Connection/Signal : 2/10Inability of employees: 9/10

Kristen was incredibly helpful in helping my family to upgrade our phones and make us all happy. She was very kind and accommodating and was able to answer any question we threw at her. She helped us get the best plan for the lowest price and made the overall experience very enjoyable.

My experience was amazing! I got help right away from Kristen and she was super sweet! Thank you!!

Fantastic salespeople! Love this store!

Sean & Kristin were really helpful.. really recommend their intelligence.. Thankyou.

Staff was very friendly and helpful. Very well done!

I worked with doc an he helped me with everything. I left with all my questions answered an no concerns. Thanks Doc. I would truly recommend this store!!

Very poor costumer service, disappointing from a huge carrier like AT&T! There is no logical reason to keep your costumers waiting in store to do whatever service you may offer for more than 60 minutes, thinking twice now, i might pay double for Verizon but at least i get the service i deserve.

Kristen and Joshua got me up and going—I’m happy with their expertise and would recommend them highly!

The insurance person as well as the store representative Jason were very helpful! I appreciate all the support and information that both of them offered while at the store.

Kelvin helped me set up my AT&T internet over the phone and was externally helpful and kind. Five stars Kelvin! Really appreciated your friendly conversation and amazing customer service.

Thank you Kristen for all of your help, the best customer service in the metro area.

Kristen was amazing she helped lower my bill and hookup my new device. Thank you!

Had an emergency needing a replacement phone! Doc got me taken care of! The staff here is awesome!

Had a great experience with the staff at Corbin Park. The staff was very helpful and got me and my family taken care of. The management team was available to ensure that I was taken care of. I had a bad experience with another carrier and this was different. I will definitely be back!

Wow! I had a young woman who knew her products, answered questions and smiled the whole time doing it. She was just lovely, and made my experience a breeze. Her name was Connie and she was full of kindness and took good care of me!

I was having trouble activating my new phone so Taf told me no problem, come in and we will get you taken care of. He ended up in process with another customer, but still provided a warm greeting when I arrived. Doc was more than happy to help me out. He went above and beyond...helped me transfer everything from my old phone to my new one, helped me activate my new phone, helped me re sync my watch to my new phone, and walked me through some cool new settings I didnt know about (which I kept btw)...literally the guy was incredible. Thank you so much again Doc!!So many amazing staff at this store. Literally every time I go in, I have a good time. Always keeping the atmosphere business, but fun.

U Need more communication with customer service who received phone call.

Very nice guy set me up. He did remove a piece I need for the crazy new chargers and forgot to give it back, I just need to go pick it up

Great customer service. Joshua was very patient and knowledgeable.

This store in general gave me and my wife a different outlook on the contract phone side of communications. They went well above and beyond to help us out and keep us happy. They earned 2 new customers and I couldnt be more happier or appreciative for the level and amount of customer service we got here at the particular store! Definitely look forward to doing business with the staff here at the exact store in the future with all of our communication needs.

I want to know why they never have any accessories for the Google Pixel phones. thanks They sell them and can never provide a choice of cases...my choice was clear plastic or black rubber...Really. My phone cost over $800. and I was given a coupon to 50%off accessories. So I went there only to find they dont have much.But walls full of Apple iPhone accessories lined up everywhere. LG and Samsung too. What do you have against Pixel phones?Disappointed?

They did an awesome job at helping me get in to a new phone and great price for my old phone

We work with Kelvin and have three phones they had to transfer from a different carrier. He was awesome and patient with us

Worst store to go to. I went in to trade in 5 lines July 8th. Told me it would be cheaper to ship the phones cool. Well after giving my apartment number several times it still didn’t go in. Then the phone order got cancelled. I did not get my phones until July 16th. One still hasn’t arrived. I’ve called their business unit 3 times since Friday the 17th and still haven’t heard back. Then i didn’t receive my account information and to top it off my name is wrong in the system after giving my got dang ID to them. Y’all about worst customer service ever. Mind you i have tv and internet with AT&T.

Josh was very informative and had excellent customer service.

Had an issue with billing and Taf was awesome at helping me get the issue solved. Also his other team members were awesome at helping and showing they cared. Awesome team!!!

Excellent customer service !

Dont trust them. Theyll randomly nearly double your bill without explanation. Basically a monopoly.

I was recently hired to decorate back office for this location.. As soon as I walked in, I was greated with them not even knowing I was there to do a job. Every staff member was friendly and helpful. The location is very nice and clean. My husband and I have an at&t account with them, so we had asked questions about all the new promotions they have going on and they all knew their stuff. TK is the manager and I witnessed a customer bring him a gift(which was a $2 dollar bill) just to show how much she appreciated him.. Super nice store.. I live in Lees summit and will drive all the way there to get any help I need with at&t.

2nd month of usage, 2nd month of over-billing--salesrep says it would take care of in 2nd bill....attempted to call store, could not...says to book appt online...online says call store...changed from Sprint and this so far is NOT a great experience.

Rude and unfriendly customer service...... no wonder the store was completely empty. The word has gotten out. I received help with my problem but it cost me more money than quoted and took 2 hours out of my day to fix a minor problem. AT&T employees all had a different solution for adding a new phone line. Is this not an everyday task at the PHONE company??? I call corporate to complain but I was on hold for so long that I hung up. Well AT&T here’s your review. Please help loyal customers continue to use your services. We only ask that you value and appreciate us and we’ll do the same to you.

If you need a knowledgeable technician to find a what services you need or don’t need, go see Bryan. Not only does he know everything you need to know about all the phones but he knows all the details and intricacies of all the different plans. Working with him and bundling my cell phone cable and Internet I was able to save almost $100 a month and I actually gained services I didn’t have before Many other people know about the awesomeness of Bryan so you may have to wait a while but it was well worth the wait.

This was a fantastic interaction with Jordan at the store in Overland Park.

Josh and TK took great care of us today! Internet, Cable and Mobiles all sorted. Thanks for the fantastic service! Cannot recommend highly enough!

The AT&T Representative was a idiot. He was trying to convince me that AT&T corporate was ripping me off and the only way to fix the problem was to return the AT&T Apple Ipad. He was wrong. I was told by AT&T customer loyalty to go to any store and explain the issue and they would give me a new Sim card for free. So the AT&T representative at the store who said AT&T corporate was trying to add another line so some online sales person got commission was wrong. I called AT&T and talked to customer loyalty and they asked me to get the manager and I did and the problem was fixed. Thank you to that Manager that is a floater. I believe his name was Ed and customer loyalty. The problem was resolved in about 1 hour. I guess if you are not buying something from the one sales person than you are screwed. I will give anyone with issues this advice. Call AT&T and say disconnect service and that will route you to their customer retention department. This department is to keep your business with AT&T. They will fix your problem if its fixable and not unreasonable.

This is the best AT&T store I’ve been to. It’s way out of my way, but the service has always been so good I’m happy to make the drive. I’ve had tons of trouble with other stores, huge wait times, not being greeted or signed in for almost an hour, etc... but it’s always been smoothing sailing with this store!

They are amazing. The staff is very knowledgeable, perhaps the most knowledgeable that I have encountered in my four years with AT&T.

I think this store stole my trade in iphone. Amber/Jamaal say the trade in value is $0 because it was determined to have “internal damage“, so I would not get the $530 credit promised. When asked to return the phone so I could get credit at Apple store, they refused. When I contacted ATT Corporate, I was told there is NO RECORD of a trade in submitted to my account. Corporate also said we are not the first to report an issue with this store and agreed to investigate. Will likely file police report. Beware!

Good experience, excellent costumer service from Josh.

Im not a fan of sitting down at a table and having a conversation with a sales rep when I simply want to pick up a SIM card, pay for it and walk out. I waited 1hr for that transaction. At some level, you are a retail store, have a person at the checkout counter qualified to simply check out customers for simple transactions.

I recently had issues with my Iphone so I took it in and I am so thankful that they were able to fix it. Everyone was very friendly and knowledgable about the services I needed and just a great help overall. Thank you guys again for the help.

EXCELLENT customer service from Jamaal! One of the better stores weve been too!

I am the kind of person who wont even send back the wrong order, let alone post a negative review. But I have to hand it to the manager for somehow successfully following every step of the playbook of horrible customer service. Step 1: Attend to personal business while customer waits (talking to friend in parking lot.) Step 2: Blame customer part 1: phones that you reserve online and pay for are still somehow first come first serve Step 3: Rather than fix problem explain arcane internal process that led to said error (blah blah internal AT&T systems) Step 4: Blame customer part 2 with unrelated and irrelevant detail (you have an out of state area code...) Step 5: Provide customer with most unsatisfactory solution Guess youll have to drive to Merriam. Step 6: Profess indifference to customers business Go ahead and cancel your account, do what you have to do, man. Step 7: Call me man like were old pals. This could have been a 2 minute exchange Sir, the phone you ordered was mistakenly prepared at another store, but we can either have it here by Monday or you can pick it up there, or we can re-process the order so that you can have it delivered. Your choice. Sorry for our mistake.

Love the people that work here! They will do everything they can to help you. They worked with us to get my husband and I in new phones. The only at&t store I will do too.

Shout out to Kelvin for helping me resolve several issues with our business account (some I wasn’t even aware of until he brought them to my attention). Thank you for actually listening to what problems I was having and going the extra mile to resolve the issue!!

This is by far the best service Ive ever gotten from any service/phone/technology store Ive ever been too. Ive been to this location several times and the service has always been great. The staff is so knowledgable and helpful and they actually really listen to what you need and want from their services. Theyre not just trying to sell you the most expensive plan, they work with you to find the best solution for your situation. I drive past another store to go to this one because the staff have all been worth it. Amber and Taff have been my go-to people and they are so knowledgable and friendly and helpful. Everyone else Ive been helped by has been great too, but those two I know are incredibly knowledgable and helpful for your individual situation. Ive come in with some unusual ones and theyve always been able to help me.

Excellent service here. The staff was very helpful, and I couldnt be happier with my services.

Rudeness and only 2 people working. Waited over 30 min to not be helped.

Had a wonderful experience! Kelvin helped me and made my experience so amazing ! Also, the manager TK was super !!

Great experience! Grant was patient, kind and thorough (even with it being 6 days before Christmas). I appreciate transparency during a transaction and he couldnt have been easier to deal with. The negative reviews are unfair. If youre in a hurry - schedule an appointment before you walk through the door. Ive had nothing but pleasant experiences at this store.

Had a great experience with Kelvin today. I was in and out of the store in 5 minutes with his assistance.

Awesome customer service received from Josh.

First time smart phone user amber vanmeter did a great job assisting would highly recommend her

Went in this store with a billing problem that I was unsuccessful at getting resolved via the normal channels.As luck would have it I was waited on by “TK” who is the store manager. It took an hour & several phone calls by TK to get the issue fixed but it finally was rectified. TK was very professional, patient & knowledgeable! What I thought was going to be an unpleasant experience ended quite well, thanks to TK.Jeff PKC Mo

Kristan was wonderful I had a wonderful experience absolutely 5 stars.

RUN, DONt WALK - From TK (manager) to Amber (assistant) to salesman (Jamaal), our iPhone was submitted for trade and AT&T trade-in. We were promised $400 plus $130 in statement credits. Months later, they told us the phone had internal damage and were issuing $0. That is called, THEFT. Submitting OVP police report and handling now with AT&T Corporate.

SERVICE WAS UNPARALLELED....ASSOCIATES GREETED ME AT THE DOOR AND TOOK CARE OF EVERYTHING I ASKED IN A TIMELY FASHION. THANK YOU

Worst costomer service ever. I started with at&t 8/14/19 that store manager TK and Tafazwa behavior made me cancell my contract with them very next week and switch carrier.will never go back to At&t ever again, very rude and unprofessional staff

Eden was a very helpful and effective person to work with. His knowledge and service on the phones were exemplary!

Very professional and great customer service! Wait time wasn’t long at all, and the atmosphere made you want to be there.