Was very satisfied with the service I received.Was also pleased with the explanation of service that was done. Will definitely be taking my car to this dealership in the future for all my automotive needs.

Chris took great care and explained in deal what was going on in my car. I was able to bring the car in on the same day and a very nice serviceman gave me a ride back to my house. The car was ready the next day and Chris was able to get me checked out quickly.

I was told that I needed a tire rotation and transmission flush. Had no clue what the numbers 13 meant...only thought I needed an oil change. Jason explained to me. My inspection showed my brakes need replaced. Will be going back. Was treated well and they were on time with service.

I loved the service advisor, Pippo Catalla. He answered my call when I scheduled the service and then happened to check me in when I arrived. He was knowledgeable and answered all my questions. I want to get tires in the near future so he escorted me to that department just to get an idea of the cost. I will definitely ask for him next time.

I took my car to McCarthy Honda for scheduled maintenance. The experience was fine. If that ever changes, I’ll update my review.

My service representative Chris Painter was very customer friendly and detailed oriented. I encountered a little problemat the dealership and Mr. Painter made it right on behalf of the dealership. Ill make sure I ask for him personally on my next visit.Thanks Chris!

“Emission system light” went on. We were traveling from Omaha area. We were seen right away and the car was checked out. Friendly, caring service.

Pippo, Service specialist, checked my tires prior to a 1,000 mile trip and told me they were good for my trip but replaced them upon returning. With new tires and an Alignment it was drifting to the right. Brought it back and reset the “toe in” quickly and I was back on the road. Thanks for the extra care and explanation.

Ladies beware. Service advisors weaponize the Honda recommended schedule and artfully intimidate you. The service advisor said that our brake fluid failed and needed to be replaced. When the service manager was asked about my bill, he said that they follow the Honda recommended schedule. Honda suggestions and failed fluid that must be replaced are a clever play on words. Invoice says if you have questions, contact the general manager. General manager does not respond, he sends the service manager who made it clear that the dealerships culture will send a twenty something woman looking for an oil change home with $900 in fluid changes (on a certified car purchased and maintained by this location). There are similar reports if you care to scroll back in the timeline. I strongly advise you avoid this service department.RESPONSE TO MCCARTHY POST: Your service manager has already given me the courtesy of a phone call, shared that the two advisors for my wife and daughter are among the best and defended the recommendations/work based on Honda publications. The service manager made it clear that his team gets in trouble if they dont attempt to run $70 Oil changes up with various fluids and filters. Now I know. The language in your online response doesnt match our experience. After I spoke to your service manager, I told my wife you guys were simply leveraging the recommend schedule. She said, thats not what she was told, she was told her brake fluid failed, and needed to be replaced. There was no mention of recommended schedules or preventative maintenance, your advisor clearly intended to make her believe her brakes were bad. I also learned from my daughter that your advisor quoted $50 to replace wipers. He charged her $100 after the fact. She was too intimidated to confront him as her ticket grew over $900. The phone call with your service manager started professional but toward the end he tried shaming. I dont need to go through that again.

Quality and work is fine but was charged over $800 in labor for service that took them 1.5 hours. That labor rate is astronomical compared to most shops. Also paid $80 for an oil change which is double what it was under previous owners. In addition, they are charging frivolous fees like “document storage”.

Christopher Pointe is amazing!! He is extremely helpful and very knowledgeable!! Definitely an asset to the McCarthy Honda service department!!

Always great service. My technical advisor, Vuthy Waan, is very professional and is excellent in customer service. He always keeps you informed on the progress of your service.

I had the BEST experience here! Josh went ABOVE and BEYOND to make sure my car was completely taken care of and helped deal with the extended warranty company!! I drove away feeling like my car was brand new and most importantly safe and fixed. I also trusted Josh, he was very honest and reasonable and had wonderful customer service. I will definitely be coming back for all my car maintenance needs!! Definitely recommend.

I had a great experience. My air conditioner needed to be repaired. Pippo Catalla, the Service Advisor, scheduled me in right away and the work was done quickly and professionally. I am very happy with McCarthy Honda and Mr. Catalla.

Super helpful and fast, I had issues with my transmission and they changed it out on warranty which was super nice!

I pulled in with no notice, had tire leaking air over the past week and they helped me out very quickly. One of the service coordinators looked over my tires and figured out there was a leak and they got it patched up very quickly. They kept my cost low, were looking out for my best interest. Professional, courteous and kind. Thanks Guys!

Staff was prompt to assist, personable and attentive; and won my trust and confidence in his willingness to be of good service.

Took our Honda in for A/C service and general maintenance on a days notice. Final price was less than the estimate. Very quick and professional service.

I went in for an oil change and tire rotation. Fast and friendly service at a good value.

Customer service was very good. The service was done quickly.

I came here after subpar experiences at several other KC Honda dealerships. Technicians here were friendly and efficient. They were accommodating as I wanted an AC check shortly before a long trip and they got me in the next day. I will be back. Miles ahead of other Honda dealerships in the area when it comes to service.

I will never use mccarthy honda specially Blake my sales person. He doesnt know how to treat customers because of him Im not wi)ling to buy anything from mccarthy honda. I asked for different color and Blake try to sale me different car which i dont like. He doesnt respect me and disappointed me the way he talked to me.

Repair has not been completed yet, after two attempts. Not happy at all

Quick check in. Recommended some services I just couldn’t afford all at once, but I did all of the maintenance items. This obviously has a new owner. Not told of how car checked out until I asked. I used to get a print out of the maintenance items but not this time. Also they parked my car for pickup on a large block of ice and was told to be careful of the ice patch that I had to walk directly on to get into my car. Most of the parking lot was melted, so I’m not sure why they parked it there. Overall everyone was courteous and my car was done in about an hour.

If I had the money, I’d buy 10 cars from this location for absolutely no reason at all. The guys in the shop were awesome. One guy in particular gave me fresh tamales that he’d bought from a local vendor. I will be returning for any/all car maintenance in the future.

I highly recommend McCarthy Honda everyone is so helpful and get you in and out of there in a timely manner

Car barely has 23k miles, bought it less than a year ago. They made me pay $300 to change a fuse because something was popping up on my dashboard. Seems ridiculous

Great place; give you a great deal on your trade!

I went in to the dealership rather than my usual spot I go to for maintenance because I figured they would already have the parts available that I needed replaced (lock actuators for my 07 Honda CR-V), and they did. I do wish I had taken my time to compare prices with my usual shop because it ended up being a pretty steep bill (~$1400 after taxes). That being said, I knew it wouldnt be a cheap repair and they had my car ready the next day, which was great. The customer service was great, and the guy who checked me in seemed excited about his job, which is always awesome, to me. The guy who checked me out was also friendly, so I had an all-around great experience service-wise.I actually bought my car from this dealership originally, and had great customer service then, too. Not sure about repairs, but Ill definitely be back when its time to retire my CR-V.

Easy to get a prompt appt and quick service.

I worked with Pippo regarding a recall notice I got on my Honda Fit. He was knowledgeable, gracious, and entirely helpful to me. He was in excellent contact with me despite how busy the shop was. I also appreciated the car wash McCarthy Honda treated the car to.

I was in for a quick service appointment on my Honda. My service advisor was friendly and kept me up to date throughout the process. They were also able to answer a couple technical questions I had. I will be using them again in the future when I need service.

The service was good and quick. I was in and out in about 30 minutes which was great! The reason I gave it 4 stars was because the inside of my vehicle smelled like oil. Have never had that happen before. For the most part they do a good job. I would definitely recommend.

I’ve been going here for years and have always had a good experience with their service department. I appreciate that they don’t talk down to me and they explain why they’re recommending various services without being pushy or condescending. When I drove my car away today, I was shocked—it handled like a new car (admittedly, I was way overdue for some of the repairs...). Very pleased with my visit.

I had great customers experience at McCarthy Honda due to my service advisor Pippo; who I found to be knowledgeable and helpful.After my vehicle was diagnosed Pippo want through the list of issues and explained throughly what repairs needed to be done.I approved the repairs without being pressured.The vehicle was diagnosed and repaired in a timely manner by the technicians for which I am grateful.McCarthy Honda should be proud and grateful to have Pippo and the technicians who worked on my vehicle on their staff; I am very grateful to them for making my visit a very pleasant and memorable.

Pippo greeted me with a big smile & friendly attitude. His disposition made me feel at ease that my vehicle was in his hands.Maintenance was finished quickly. When I went to pay, I made a comment about my old vehicle & what I liked about it. With that being said Puppy asked if he could take me up front to show me something. I agreed. He introduced me to a salesman who then proceeded to show me the new design on opening the back hatch of the crv with ease. The me design opened with a button. This of course got me to thinking I needed to upgrade my vehicle to a newer model.Thanks to Pippo, my husband & I are planning on a vehicle purchase.

A seamless change to McCarty Auto Group.Service Advisor Johnnie Carter was friendly and professional explaining everything we needed to know. Fast service and a free car wash.Keep up the great work, Thank you

My oil change started right on time and my wait was less than expected. The price was reasonable too. I’ll be back for my next service!

They performed repairs for an automatic recall of air bags.

This auto dealership greeted me immediately upon my arrival. I called shortly after they opened to make a repair on my Honda. They were courteous and said they would make the repair in one day, and they did. Job well done!

I went in today for an oil change and general car check. They did a great job and let me know it was getting to be time for new tires.Friendly and courteous service. Gina Kurz

Mccarthy group helped us get the car that fits our need and handled the process professionally.Agent Leon left a very good impression.I would recommend them as they are trustworthy and will work with you.

Very pleasant experience. Much better than previous dealer ownership. Love the diagnostic video!

Great experience with McCarthy. I had warranty engine work to be done and they got it approved and completed in about 24 hours. Significantly faster than I anticipated. My service advisor, Pippo, was excellent. My vehicle seems to be driving as good as new in the short time I’ve had it back after the repair.

Satisfactory. Service person was polite and friendly.

Chris in the service department was excellent. Very knowledgeable and friendly. Thank you!

Enjoyed getting real time updates to my phone about service changes that I could approve or decline. Service was efficient and well done!

Brought my car in for an oil change on a Saturday morning. They said it would take approximately 1.5 hours to complete, but I was called 45 minutes later. One of the quickest oil changes ever.

They were able to get to the root cause of my problem , while another place gave me a part I did not need. Great service and communication. Staff is very friendly and accommodating. Wouldn’t go any where else!

I left plenty of time in my schedule because service appointments tend to run a little long, but I was pleasantly surprised when they finished early. They even gave me a coupon for my oil change even though I didn’t know anything about the coupon. I def plan on continuing service with these guys. Thanks!

I received a mailer for an oil change. I have had my oil changed here on a coupon several times. Every time has been good. I don’t feel like they try to up sell you—this time they didn’t even mention any additional suggested work. You get a diagnostic print out which is helpful to see what things might be starting to wear out.

I had questions that were nicely answered after my oil change. I was pleased how efficient the oil change occurred.It was extra nice that my car had been washed when I got it picked up.

Terrific service and courtesy. Makes me wish I would have always had my cars serviced here. Its hard to say you trust mechanics but I do these folks. They addressed the problem and didnt try to sell me anything I didnt need.

Friendly, responsive and professional service staff. Only disappointment was cost of oil change - $58! Otherwise, very smooth and easy service appt!

They are fantastic! I will never take my car anywhere else, and when I am ready to buy again, that’s where I’ll go.Above and beyond service. Thank you Chris! And Rob.If you’re looking to buy, ask for Jordan! 10 stars.

I was happy to find the same skilled service technicians still working at this dealership from the O Neil days. Hands down the best service around.

I have bought 2 cars here and have my cars serviced here. They are great to work with. I love that they are honest about needed repairs. They dont pressure you to have a service done if it really does not need to be done. Friendly and professional.

Air bag recall. Good service. Told I needed wiper blades but I just changed them yesterday

This was my first time using their service department on my Acura, and I will definitely be back! I like how they do the video inspection to show you their findings, rather than just telling you a service needs to be done without evidence.

Super friendly service advisors and my tire was changed in no time!

They rotated my tires along with the oil change & were Faster than any Jiffy Lube. Very impressed.

Always love working with the guys from Honda’s service Department! Super helpful and quick about my maintenance! Would recommend to anyone and everyone!

Very timely. Changed oil and replaced a recall item in less than 30 minutes.

My service advisor, Mr. Catalla, was helpful, kind and humorous. Made it such a high quality and unique experience. Appointment was on time and the repair was completed quickly.

Thank you all who played a part in making my purchase all the way from Alabama possible. Great experience and swift transaction! Such a happy camper! Jordan and the staff at McCarthy Honda you guys and gals rock ‼️😁😁😁

I got here at 9:30 and left at 4:45.

First time using this dealership since it changed hands. Fast and courteous service.

This was a safety recall. I made an appointment. The work was done and I was on my way. Smooth as silk.

Service was quick and trouble-free.Service manager Johnnie was professional, helpful and answered my questions in detail.A positive experience.

Fantastic customer service. Always has done timely and quality work. Will always use this Honda location for service or future purchases.

Excellent writers and quick service. Clean waiting room. All around quality visit.

Professional and easy to work with. Quick and easy in and out with great service.

Helpful and kind….and knowledgeable

I had an amazing experience PIpo took care of me I couldn’t recommend him enough

They were polite and told me exactly how long it would take. They were true to their word!

I had appt and there were many in line and in garage. I was nervous even though everyone but one had mask! I think garage doors should stay open to allow air in and out! The person who checked me in was not knowledgeable about anything! I always go to legends Honda but took a chance! Appt mean less people in the area! The pandemic is not a joke!

I have used this service group for years and years. They always give me the best service, explaining details, ensuring that the problem is taken care of the first time around. They are great!

Chris has been very helpful and accommodating during my appointment.Pippo has also been extremely helpful with another issue and has definitely gone above and beyond.

Just got an oil change, homies did a full inspection on everything I didn’t think they would do in the timely manor they did. They didn’t try to upsell me or get me to buy or do anything else like other places, but only told me what needs/should be done when and they time. In and out. What else could you ask for? If you could give tips I would!

Timely and great service.

Ordered part one day and they installed it the day after. The cost and timing was exactly the same as I was advised. Great service!

Got right in at my designated time. They were quick and courteous.

Good but pricey, don’t take your car here unless you have worked on your car and you are out of options, sometimes they’re willing to bargain with you but most of the time they’re overcharging for the maintenance which is understandable because that’s how they make their money but if you don’t know how it works I would recommend going to your local mechanic first to see if they can bargain with you

Courteous staff. Responsive to my questions. Timely completion of maintenance.

They were great, professional and hopefully solved my problem.

Called to get my vehicle in for an airbag inflator recall they got me in the next day. Everyone was very nice, the waiting room was clean, and my vehicle was done in a timely manner.

Helpful professional service performed in an effective and timely manner

Been their customer since 2015, this was my first time treated so poorly with no respect and terrible customer service.

My experience is always great there. I wouldn’t take my car anywhere else.

Very accommodating, followed COVID process and called me when it was ready.

Service was faster then expected and staff were friendly.

Very professional and meticulous service! thank you!

Heck yes I’m gonna leave a review! Jon Barnhill is a rockstar! He was super friendly, helpful, positive, upbeat, and overall awesome! I’ll be back!

Great service, everyone was so nice and helpful

Chris was great!!!! It was fast, easy, and very professional

Purchased a new car. Great sales team.

Chris did an great the Job and completed the work on time.

Yes, its a dealer that I chose to take my Honda to, a Honda dealer and I wouldnt trust anywhere else and neither should any Honda owner.

Great service

I didn’t have an appointment but they accommodated me right away.