Super disappointed in the customer service and follow up from this location. I purchased a bed cover and the 1st attempt it was damaged (still put on truck) - rescheduled to place new one and the gentleman on the phone made it my problem it was going to take extra time to get in stock due to us asking to replace it. Let that go - but then today when my husband went to pick up his truck the cover was damaged again! Did they call him this AM when they knew? Nope. Did they tell him it was good to go when he dropped it off? Yup. In the time it took them to refund our money , I was able to get an appointment at KC Trends with the same bed cover in less than a weeks wait. We would have continued to use 4WP but after this experience we will no longer. So if you are wanting a bed cover - I would not recommend here - mostly just for the lack of caring/concern on the associates part - I get that parts can come in damaged and things happen. They honestly just do not care.

Caleb and Dennis solid guys great to work with know there stuff nice to see personable guys that know what there talking about and like what they do. Keep it up guys I will be back.

I payed for an accessory with installation. After a month of waiting for the part to come in, I called. The person on the other end of the phone said they tried to reach me but my voicemail was full. That was a lie. So I scheduled the install. When I got my Jeep home, I found parts missing or not installed loose in the vehicle. After several emails and trips to the store, I got the missing parts and installed the missing parts/not installed parts myself.So I trusted them to something simple and they failed. Do they really expect me to trust them again with something like suspension? Hell no. Taking my business somewhere else.

Went in several weeks ago to get accessories for my wifes new jeep renegade. They said theyll send me and email of all ghe different options we could do. Several days go by i call and they say theyre working on it. Several weeks go by. I call and still im working on it. Its clear my business isnt important enough. Even though im looking to spend thousands. Pretty sad. Ive given them multiple chances and opportunities

This team has done a lot of work on my Jeep. Tires, wheels, lift kit, winch, and lights installed by Dave and team. Excellent work. Awesome customer service by Caleb and Jake. When something isn’t perfect, they go the extra mile. Had some tires that were vibrating and they worked tirelessly to find and fix the issue at no additional cost to me. They just made it right, as if I were more than a customer, more like a friend. A word of caution, they are usually very busy and I’ve had to be patient when waiting my turn but I feel they’re doing the best they can with the staff they have. Worth the wait.

Horribable customer service from manager. doesnt.care that i spent 10 k with them. the work the did was sub par and am seeking amother shop to fix their work.horrribme experiance will never do business their again.

Horrible lack of communication. Paid to install new winch bumper and which. Didn’t even hook up the winch so it works. Had to go buy a $5 battery terminal part. Told me my factory fog lights would work in new $2200 bumper but didn’t. They don’t care about customer service. If you want it done right go somewhere else.Upgraded from one star to 5/5 from Jared and Shawn.Edit. Spoke to Jared the asst regional manager at the Four Wheel parts in North Kansas City. He is the guy to talk to. He fixed or is fixing all my problems and communicated well and I even bought more stuff. They guys up north and the Olathe (Santa Fe) location know what they are doing. Avoid the overland park location for now.Jared is the man.

Waited for work to be done

Amazing place to come and discuss different modifications u want to do or even if ur new to the sport and have no clue what to do the will help listen and guide u along the way they have helped me get this ol girl goin again

I like this place. Very knowledgeable staff. You might save a few bucks going somewhere else but if your serious about having the right gear this is the place.

Was going to add offroad lights to my truck but didnt know where to mount them so Caleb suggested I try out the pro comp headlights to replace my halogens instead. Designed for Jeep Wranglers but they fit directly into my 69 C10 and boy do they make a difference at night. I had previously picked up procomp led pod lights, which work great on my Subaru.

Staff do not want to assist people been in twice and they are too busy on the cells phones to acknowledge or ask the customers in the store if they have any questions. Horrible customer service

I bought a set of Timbren Suspension Rear Axel Upgrade. This part works much better than expected! It takes almost all of the forward and aft sway out of my 31ft camper trailer. This is a great upgrade without much of a downgrade in your pocketbook. The price I paid for this was the same as I found on Amazon.The customer service was knowledgeable and friendly.I would recommend 4 Wheel Parts to anyone upgrading your truck or SUV.

Great place with very helpful staff. I came in to get some replacement parts after my jeep was stolen and stripped of my aftermarket parts. Caleb helped me out with a discount on parts and hooked me up with a set of used tires and rims. Thanks man! You guys definitely earned a customer for life. Give that man a raise!!

Called. Short suspense to get my rig right. Talked to Ryan & he hooked it up, 2 days from now my truck will get looked at. Thats all I needed. Cheers

Cool truck outside. Do you guys work with 4runners?

Called this place, talked to a guy named Caleb - told me to drive on over and hed help me out with my truck. Drove all the way to this shop and 2 guys behind the counter (one of them was Caleb) didnt even bother to come assist me or anything. So I just walk around this store for about 10 mins, so no help. Another guy walks in, and sure enough, they help him right away. Ill let you, the consumer, guess what the difference was between myself and the other customer.Terrible, questionable service. If you dont look a certain way, dont even waste your time here.

I have spent a lot of time (and money) in this store. They have done several upgrades to my Raptor. Caleb is great to work with, knowledgeable and makes spending money almost too easy! Each time the installation process has been difficult. Unexpected problems and delays. The store manager (Jeff) always finds a way to make things right. I appreciate his willingness to correct issues and make you feel as though your business is important to him. I highly recommend using the Overland Park location.

I have an arb rear differential locker in my defender. It has a leak. I bought the repair kit. I initially called this 4wd store and was told first availability was 4 weeks later. I then went to the store with the car and parts asked if they could repair it and they said yes. That would be now 3 weeks later and 160 dollars per hour paid in advance. I did thatI dropped the car off oct 6 at 9 am. They called me back at 130 and told me they can’t fix it. I came back at 430 asked to speak to the manager. I video taped this. They gave me back my keys without my parts or my money. He made me wait 15 minutes before he decided to talk to me. He was the one initially I was told who would give me my money back. They have a new computer system- he doesn’t know how to use it. I waited another 15 minutes. Obviously I didn’t get any reasonable answer to why they’re incompetent and why they think wasting two hours of my time today and the 3 weeks of waiting is ok. They also on their website claim to perform oil changes. They don’t just like they can’t fix a locker they told me they could. I got nothing else

Most item not priced in store. Found and item I wanted and the shelf had a price of $54 went to check out and they told me $ 73. O asked about the price marked on shelf , (and yes it was the right item) kid behind counter said the prices had not been updated on the shelf for a while. Then went back to messing with his phoneYa think he might be updating prices on the shelfs. Good grief

Appointments dont matter. Not on schedule, and BAD communication. Left vehicle with them at 5pm the day prior to an appointment, and they didnt address even getting to my truck until I called them at 3:30pm, at which time they discovered I only left key fob without key. Obviously reflecting they hadnt touched the truck (or even tried), I was there within 10 minutes of them telling me this, at which time they needed me to reschedule 2 days later, or the following week. Will never return to that store.....very unfortunate as this was only the 1st step of many modifications I had planned for my truck.

These guys did a great job installing my tires and my big-time bumper. They dont get a lot of Land Rover Discoveries in for work, but they did a great job nonetheless. When I got my Disco home I looked at their install and found that theyd taken the time to paint little lines on the new bolts / nuts to make it easy to check if they vibrate loose. Fantastic. Ill have them do more work for me in the future when I need it. Everyone is friendly, their shop is nice and clean, and they have a lot of great stuff to look at.

Understaffed and no follow up on ordered items for customers.

These folks are amazing! I have been in a few times picking up and exchanging parts for someone else and the folks at this store have been incredibly helpful, patient, and fantastic to work with!! The store is excellent and clean. I was impressed at the wall of lights where you can see what different spot lights, light bars, and fog lights look like. Excellent store!

Have had several product issues with things that were nothing to do with 4 Wheel and they did everything they could take care of me and make sure the work was done timely and correct. I always work with Caleb, he is a great guy and is always willing to shoot a straight answer, but also do everything he can to make sure you are satisfied. Michael from Dallas was recently in to help out and he squeezed me in and got my truck lined out without any hesitation. He literally made sure no bolt was left unturned, and he takes great pride in his work.

We love 4WP! The guys are all super great! In and out for a new exhaust for our JK Jeep in less than 2 hours! We highly recommend! We will always return! A+

Bought a rough country 6 inch lift kit for my 87 k5 blazer and these people act like its not good enough to be in their shop it seemed like. They wanted to install body mounts and do a lot of extra work before they wanted to install the life kit. They was pointing out problems that had nothing to do with the lift kit. So I took my kit home to do it myself would save me around 5 grand compared to what they wanted to charge me just in labor.

Very knowledgeable and helpful. Have been there twice with different issues both times had a great experience.

They do it right the first time. Its hard to find a dependable shop. From the front desk (Caleb) to the shop, Thank You.

Have had good experience in the past, which is why I continued to shop there and Im rating as 2 stars and not lower. To add context, Ive spent approximately $5,000 there for tires, parts & service over the past 2 years. But recently made an appointment three weeks in advance for tires & service (another $2,000 purchase) and unfortunately my experience was not good at all. Going forward, I wont recommend them to anyone. They promised me same day turnaround, and I made arrangements to have my Jeep there the day before so as to avoid any delays. I called to check on my Jeep around 4 pm, and they hadnt even started the work. I would have appreciated a courtesy call way-before 4 pm to let me know about expected delays. It seems that they over-book and then count on customers to be flexible, although they certainly dont explain that expectation when they close the sale. Although it was clear to the rep that I spoke to today that I was unhappy, I was not offered any option other than to expect further delays. When I went to pick it up, no one offered to make amends. Its clear to me that their business must be doing so well, that they dont need loyal customers.

Scheduling here is a dam joke!!! Had 2 appointments with them for a simple tire rotation and balance and both times they were so off schedule that I just left.

If they have what you want in stock and are working right in front of you they are great. If you are not standing in front of them I didnt find them helpful. I ordered a $2000 bed cover, paid them, 4 calls and 18 days later they still had not even ordered it. I could not get a status on the phone as they would call me back once they were able to check on it. I had to go in. I called to cancel my order and get a refund which required a manager and I never got a call back again. I had to go in to get my refund and they still wanted to try and order it again saying they could have it in 4 days. They showed me a PO that was created 10 days after I paid them to show they were working on it... I just got a refund in person. I ordered online and had it in 2 days from an online shop. I also bought a drop hitch which they had in stock. Very helpful and found what I needed. They offer 30day pricing but when prices dropped online for black friday after I bought it I didnt want to deal with them anymore and walked away from the $20 to avoid the headache of chasing it down. I really wanted to buy local but I wont be back. I was disappointed because I went local and in person for service but was treated better online.

All of the guys here know exactly how to get your 4x4 back on the road or give it the necessary equipment to conquer any terrain!

Excellent service, super informative and helpful staff. They took great care of my vehicle, shoutout to Brooke for taking care of me. Cannot reccomend them enough

Fantastic customer service. Honest and knowledgeable staff willing to make sure things are done right. They have helped me with the all technical questions regarding my 3 inch lift on a Ford F 150.

Very nice and clean inside. A little pricey on some of their stuff but they are usually willing to match a price if you find something cheaper elsewhere.

Do not let these people touch your truck. They have great prices because they sell a ton of volume but their installation team is a problem. They first let me have my truck back after installing my bumpers and left all the bolts out of the fender wells. Next I figured out they wired the lights to direct 12 volts where they are susceptible to being left on. The service tech rudely told me this is just how they do it. He argued about running an extra wire to 12v accessory, to make them key switched. This was clearly a short cut and the sales guy even agreed. When I inquired about who installed my bumpers they said he was gone and they were trying to get him to leave....how comforting to know he worked on my truck. I am going back to Chux from now on. Do not let them touch your truck.

Awesome staff! I was looking for tires for my truck and narrowed it to discount tire and 4 wheel parts. By the time I factored in balancing and rotations and road hazard, they beat discount tire by a few hundred bucks.Installing the tires took a little long, but their staff was very friendly and very talkative. Made for a decent time

Real friendly staff, great selection and prices. Caleb came out to the parking lot to check out my truck and tell me my options for different lighting set ups and were i can mount them

Outstanding work and parts quality. Mr. Jacob (manager) really takes care of Military personnel. Tanks to all personal for your hard work.Very RespectfullyCPT AG Angel Hernandez.

If youd like to come into a place, not get greeted, not get helped while walking around all the while watching white people get smiles and attention this is your place!! Ten minutes in store, never acknowledged. Stood in front of the store. Finally left. Sad

I brought my BMW 2002 to have the driving lights wired up. I was expecting it to be a big process, since the previous owner said they were “not hooked up”. Turns out they were simply unplugged. The cashier who came to take a look spotted this and rooted around until she found the wires. Fixed it for free.

4 Wheel Parts has been crucial is getting my JKU exactly where I want it! Specifically Caleb Neely, if you want incredible customer service with an honest opinion about what he has seen work and not work he is your guy! I hate people working on my Jeep, but with Caleb I have a great peace of mind that he will treat my vehicle has his own. Wont go anywhere else

DO NOT, DO NOT use this place. For Fathers Day our son bought his father a truck bed cover, it took 2 weeks before they could install it and then they messed it up. They also drilled holes in the drain plugs which did not need to be done. Almost 2 weeks later they replace the cover the right way but now almost 4 weeks in they just called to say the plugs were in and proceeded to try and charge us for them. Hell NO!! Terrible Terrible service.

Went to the store to buy a set of tires they had on special listed on facebook. Did not see any specifics or exclusions so was ready to purchase. When trying to buy the tires the sales person was making jokes and screwing around wasting time. After it was all said and done he said they would not honor the $199 price and wanted $49.00 more per tire. This is unexceptionable and bad business. I had ordered a set of wheels earlier in the week from this company. Guess being a repeat customer means nothing. Guess they can have their wheels back too.Call before trusting their prices. They do not care how much they inconvenience you when they do wrong.

Good prices and great service. Will definitely be coming back in the future.

Very friendly guys in this place! I ordered a part online, didnt even realize this store existed. Found out I could pick up my order at the local store rather than having it shipped it to my house. The store had it in two days where shipping would have taken seven. They even carried it (kind of heavy) out to my Jeep. Theyve got a great showroom and some knowledgeable people. If youre looking to customize your Truck or Jeep, check this place out!

Wanted quote on suspension and lift for my truck. Guy on phone said I had to bring truck in to get quotes. So drove 40 minutes to the Overland Park store. Once there, they never once looked at my truck.

Took myJKU to get tires rotated asked if the could re-torque the wheel spacers while doing it. They did they would have to remove them and reinstall them, which would take 1 hour per side and be $100 for each side. Are you serious?! I installed them myself in under 10 minutes a tire. Worst part is they werent even going to tell me the cost until i asked. They must be hurting for business trying to rip off customers like that. From the reviews I can see why. Ill be going to chucks trucks from now on

Called to inquire about cargo management and shipment times and was met with a rude statement, You shouldnt have waited that long. The guy taking the call does not know my situation. I will never do business here.

The staff here are amazing and go above and beyond to help their customers. If there has ever been any confusion or concerns. Ive never seen something go completely unresolved. Professional crew with great leadership!

Had these guys do a lift on the jeep and love it!

Wanted to buy a $75 aluminum winch shackle. Asked if they would be willing to snip off the tow hook today so I could install the shackle. Guy said it would take two minutes but then said he had a full schedule and didnt have time to do it that day. Really? When I called him out on it, he feeds me a line of BS about it may take longer and I dont want to keep you waiting. If your shop is so incompetent it would take longer that FIVE minutes to snip off the hook, Id probably rather go somewhere else anyway.I had an install with them previously scheduled for some skid plates two weeks from now. Needed the winch shackle today though. Went ahead and cancelled the skid plate install too. The guy didnt care a bit that the two-minute job cost them a sale and an install.Bottom line, this is a prime example of someone operating a business with ZERO flexibility for the customer and thought of the businesss bottom line. Itd be different if it were a one or two-hour project. Im sure the guy who started this business would love to know this cat is losing money and a customer over two minutes of extra work. Guess Ill keep my business with Chux Trux.

DONT NOT DO BUSINESS HERE! Put $100 deposit on a roof top tent. Wasnt able to return the next day to have it installed. Sent my girlfriend! Huge mistake!!! Jake Good the store manager proceed to humiliate and embarrass her. Treated her with extreme disrespect and made her feel very uncomfortable. Made her wait 2 1/2 hours for the install... Not ounce did he ever acknowledge her with a smile or a may I help you Talked on the phone nearly the entire time instead of giving his undivided attention to her. She wanted to use a gift card for the purchase, Mr Good slid the card wrong and told her it was no good and actually threw back at her....Im reporting Mr. Good to 4Wheelparts corporate office in Compton, CA and Im considering legal action! Oh! Did I mention that my girlfriend is half Hispanic? I think you can figure out that on your own!!! NOT PLEASED!!!!

I get the 4 Wheel Parts magazine/catalog in the mail. In the July 2017 issue, I saw that they are running specials on gear sets and installation. So, I called number on the magazine, and they built me a package for $1,650. This price included parts and installation. I said that I would be calling back in a week to set up the installation.When I called back in the next week, I told them that I had spoken with a gentleman, and he built me a package. (Note: They are running the exact same deal in both their July and August issues.) This time, I spoke with a rude individual named Carl, a corporate employee. At this point, they sent me an email with a detailed quote, saying it would cost $3000+. This was far from the $1,379 listed in their magazine.I called back in, and they told me that the magazine was misleading. They also said that they were able to match any other shops price. When I got a lower quote from another shop, I emailed them the quote, but they said they would not match it. This is after calling in multiple times and being put on hold every time. I will not bother with 4 Wheel Parts again

The best place to get anything 4x4 related. Everyone is super knowledgeable and willing to help in any situation.

Love this place. I take my jeep there all the time. It seems every time I go in I spent money because the staff knows what there are talking about and are very helpful.

Stripped out the fixed bolt on one of my mirrors when I was relocating from door to windshield bracket. Not only did they have a replacement set in stock but Jake helped me to take it a part and test fit it in the parking lot to ensure that it would work. Great service.

Easy to work with, prices are good, ditto service

Great people and good price on on parts. If your into jeeps or off roading you need use 4wheelparts

They were able to get the parts I needed on short notice. Without their help I would have struggled to make my trip to Moab a success.

Mr. Hooper the General manager will make sure youre taken care of if youre disappointed or need assistance.

Talked to staff on 12/2 about upgrading my 2017 JKU. It was already lifted 4 with 35 tires. Have had it almost 1 year - no issues. Decided to have the work done & ordered all the parts, scheduled for 12/19. Took it in 12/19. Auto-locker & re-gear rear end to 4.88. Dana 44 axle upgrade in the front with e-locker. Upgraded all steering components to heavy duty, installed switch panel inside Jeep for the e-locker & additional accessories. Was told it would be ready 12/20 evening. Got dropped of there from work at 4:30 pm. They forgot to quote upper & lower control arms and couldnt get it aligned properly. Told them that had to be perfect, had death-wobble on a previous Jeep. So they made me a deal and installed new control arms and aligned it. Superchip (installed at the factory) was having issues with the transmission shift points. Finally got out of there at 7:15 p.m. Had to take it back on Fri 12/21, transmission issue. Got it back around 12:30. Went back to work. Driving home, check engine light came on. Took it back Sat 12/22. Could not resolve the issue. Worked on it apparently Mon 12/24. They called my 12/26 Wed to tell me they couldnt figure it out and was taking it to the dealer on Thur. 12/27. No one called me with any updates. Called the closest Jeep dealer 12/28 at 7:20 a.m. They did not have my Jeep. Called 4Wheel parts at 9:15. We are taking it to the dealer today. I replied Thought you were supposed to do that yesterday? She said Well they either were too busy or forgot about it. Well have something for you by noon today. - This is totally unacceptable customer service. I was happy with the work they performed however, their follow through & customer service afterwards is terrible. I realize this is probably one of those weird issues with the superchip but it was fine when I took it there. I will not use them again due to the lack of urgency & lack of customer service in keeping me updated on the progress in getting this vehicle back to me.

Great customer service! Had a great experience working with 4 wheel parts

They did a great job taking care of me and even gave me a little tour of the place

Wheels tires lights running boards. There doing a great job, even warranty on my wheels, replacing them at no charge.

Sometimes theres a line but the customer service is top notch! Great prices too

Staff cares about helping the customer here. Always impressed

I must of dealt with the same person over the phone as Eric James did. I could smell his ignorance over the phone. 1-800 said they would price match my steeeeep discount. I was surprised they did myself. Calll KC store to have them ship it there, because Id rather go pick it up and he says he cant do that. So they just called me again, every few days for a few weeks no leaving a voicemail to that my lift is there. I just ordered it from the vendor I found first. Other that the one idiot, seems like a nicely ran place based around customer satisfaction.

Good experience, wish they had a little more variety but they are helpful in getting your parts

Bought a lift kit for my truck from a gentleman named John, he was extremely helpful and knowledgeable of my different options, helped me choose which one was best for my truck’s lifestyle and was just a pleasure to deal with. This guy alone earned my future business for this store.

Friendly helpful staff. Nice place! Real professional!

As far as products are concerned....They have decent if not really good pricing (depending on the item). They have a fairly good selection. They carry a good selection of lights, rotopax, hi lift, winches and random jeep specific accessories at most times. Recently Caleb was the absolute best, it was a few days before christmas and I needed a Smittybilt x2o 12k comp winch and they didnt have any in stock, they were backordered and couldnt get any in....he mentioned they had a floor model and that most stores didnt even have a floor model of this winch. I asked if they were allowed to sell the floor model. He went and asked the manager and the manager said no but its christmas, make dreams come true. I sped down there the next morning and caleb was even able to find the original box, all the hardware, manual and everything. I know this place gets busy and you may have to wait in line but you have to remember that most the time people arent just going in there to grab something and check out like a grocery store. Get the right employee and they are awesome!

Insanely cool selection with staff that knows what theyre talking about. Smart technicians who take care of the customers cars too.

Knowledge and helpful guys. Answered all my questions and quoted a fair price.

Always helpful and lookingout for customer safety while enjoying 4-wheeling hoppy with aftermarket products.

Very knowledgeable staff. Prices are pretty steep but its quality stuff.

Great selection of parts and abilities, its great that they are huge fans of the offroad community as well as the sport.

Great customer service

3/16/19Walked in at 11:45, walked around and several sales people saw me and never acknowledged me. After 20+ minutes of looking at stuff and looking back at salesman to see if they were going to help me, i walked out. Pretty bad when you have cash in hand, for front and rear bumpers for Jeep. This isnt the first time it has happened, so i shouldnt be surprised. Will never buy from this store, guaranteed.

Great place, the folks that work there are very accommodating and nice.

High Prices and sales staff was not very knowledgable. I have both a 2015 F150 and a 1989 Jeep Comanche. They didnt know anything about the Comanche (I know its more rare but not rare enough that a 4x4 shop doesnt know anything about it) Chux Trux got me the same parts I was looking for at 4WP for $60 less and 3 days faster

I cant speak for the store, as I dont know them, except that they hired a top notch service manager. I can speak on that. I worked 8 years with him and it doesnt get any better than Robby.

Excellent group of guys that work here, very knowledgeable and friendly.

DO NOT USE THIS COMPANY!!!!!!!!!! Worst experience ever. When the part arrived, the box looked like it had gone 13 rounds with a prize fighter. Then when I opened it, it was the wrong part. Now, no one will answer the phone and the message always says that customer service is closed.

Stopped in for a bed liner, o

Great customer service, everyone there knows what they are doing.

These folks took great care of us. I will be ordering with them again and again.

Friendly and knowledgeable folks, thank you for the help.

Love my undercarriage lighting setup

Best customer service and friendly staff

Great service and nice people!

We had to have our jeep re aligned(by the dealer) after having new tires and lift for 300 miles. Apparently it wasnt even adjusted with the lifted track bar. Pretty disappointing experience overall considering my new tires had to be replaced due to them being warped. I just went with the dealer fixing it and will keep it that way from now on.

Friendly sales people who know their stuff about Jeeps. Prices comparable to most 4 wheel drive magazines.

Cool place for jeep parts

Great place and great people !

Service up front is not helpful

Kinda spendy, but polite employees.

Always a wonderful place to shop

Everything you could need for a jeep