The heater blend door modulator on my Kia Sorento died and the repair shop told me the part was not available. Our local parts dealers confirmed that. Hanson Kia in Olympia claimed they had one. A couple weeks later ,I had one. They kept me updated and the price was more than fair considering the supposed rarity of the part.

While they had the part I wanted, they also charged me sales tax. I live in no sales tax state, I am not in Washington nor receiving my part in Washington. Apparently, Washington state has decided they can charge sales tax on auto parts. I MAY be able to have the sales refunded if I go through a long, drawn out process. The owner would rather lose a sale than not charge sales tax. I cancelled my order and I am glad I did. I found my part elsewhere for $25 dollars less - and no sales tax charge. Keep looking if you are not in Washington state. There are better places to buy from.

Easy to browse this website. They even have a tool that insures that your car precisely matches up to the part you are going to buy. We just installed the part they shipped to us. Thank you Hanson Kia parts!

Ordering on the hansonmotors.com website was easy. The price for the items and shipping were very reasonable. Delivery was within the time table that they quoted. Very happy with my purchased. M. Vickers in CT

Fast and prompt service. My part wasnt in stock. Hanson communicated that with me. It only took a couple of days for it to come in and they shipped it. Im very pleased with their service.

I ended up coming across Hanson Kia via google. I live in Houston, TX. Was searching for a part for my 2005 Kia and wasnt able to locate locally. I ended up ordering it from Hanson Kia. Was the correct part the first time . They also kept me abreast of my order status and package tracking once it was shipped. Will definitely use them again if I am not able to find the parts I need locally...

I was very impressed with the service I received from ordering my part online it took them no time to get this part to me even after advising that it had been back-ordered. Upon receiving the part I noticed it was incorrect. I called the parts department and was advised to send an email requesting a call tag to have the part returned that was 48 hours ago and I still have not received that information to get this part returned nor was I advise as to how I will get the part that I originally paid for at this point Im deeply disappointed with the service that I have received from Hanson

Pleased with their service. We ordered the wrong part and they called to double check for us, canceled the wrong order and told us what to reorder. Very helpful and personable.

I think this is a scam website. I was told a long time ago it would be 2-4 days to ship. Crickets.......... and the response page never changes

19 days and no parts, no response to several emails. Called today to find out what is going on. They are looking into it.

Great price great quality a bit slow on the delivery.

I placed the order, which took a long time to ship. and there are more than 8 days after sending it has not yet arrived. when I enter the site to find out more. informs me that my email could not be found.

Awful communication about the status of my part. I got a shipping notification with a tracking number but no information on the shipping company. The link included in the notification didnt do me any good. My email asking for better info was ignored. I received the part but still no response to my request.

I would give them a 3 1/2 because of the long time it took to process the order and get information about who shipper was and when it would be delivered. I had to do tracking to find out what day it will be delivered. The people were very courteous and helpful though. It was something that I never had to do before.

ROBERT in parts did a fantastic job helping me get the correct part for my KIA Sorento on my internet order and he also helped me with outstanding service regarding installation of the parts that I purchased. Highly recommend purchasing parts from Hanson Motors. See ROBERT for all your parts needed.

I ordered a fuel temperature sensor for a 2005 Kia optima. I was sent the wrong one. I had to out in the VIN before ordering so I know I didnt choose the wrong part. I called in to speak to someone about getting a refund and I was told they would call me back. 2 days later and no call back. Ill be happy to change this review once I get my money back for the wrong part

Needed a quick replacement part. The staff is very professional and very helpful. I trust Hansons over other Kia dealerships, especially in the parts department!

The complete transaction went just as expected and well! Thank you for making it easy to get my part! m

Shipping took forever! The site is terrible, and I mean terrible I tried ordering a parking brake adjustment assembly and got something way different. Not much pictures when’s ordering. I’m only giving it two stars because the Customer Service was very helpful but that’s all.

Ordered parts online, great price and quick deliver. Would recommend

Was very simple finding my parts and prices were reasonable.

Very slow shiping time,sended a hunder messages,no answer,waist my time

Prompt Service,glad to find parts for my Kia Sorento.

Great service and great price!

Very slow delivery. No clear answers when called.

Shipping time was horrendously slow and wrong part was delivered.

Friendly, professional, knowledgeable