Everyone all employees and manager were super helpful. Bought a phone, went back next day for an emergency sons lost phone replacement. Went back 2 days later for a new ipad. And a couple days later for s new case. I had super help from the store manager and both employees. Highest marks.

One word AMAZING. After a long month of trying to get a new device and not receiving very quality customer service, I decided to try this location. I was not disappointed. Parking was great. Everyone in the store worked to save me money, and I got 2 devices for less money than I have ever paid. Would recommend!!!

I went to this location to purchase a phone last month and the man took off insurance from 2 lines without outright telling me thats what was being done. The man helping me seemed very nice and was patient. Fast forward a few weeks and I need to use my insurance and come to find out 2 lines on my account were taken off insurance that day. I also had device dollars I told him to use and he said he did that it will be deducted monthly which was a lie . So now Im screwed because I cant use insurance to fix my phone and some of my devices dollars are going to start expiring. I called to see what can be done and was told sorry legally nothing can be done.

Great customer service! Rafael (and Kevin) made it super easy when I needed to change my biz account into a personal account. Rafael even installed the screen protector and walked me through how to port my old data into my new phone. 5/5 would recommend :)

I simply contacted the store, made an appointment and was able to trade in my old iPad and iPhone. It was painless. No lines, no fuss. I have never had a bad experience at the Piedmont location.

Kevin was wonderful! He was extremely patient and helpful! He was super clear and walked us through everything very gracefully.

Customer Service was pretty good once the Verizon customer service reps were available—there was about a 20 minute wait to even talk to anyone. Once I did talk with them, they were knowledgeable and courteous and most importantly didn’t seem as if they were pushing me to buy the top of the line phone or plan.

Best experience at a Verizon we ever had. Rafael was knowledgeable and chill!

Helpful, friendly, clear - I highly recommend Hugo and his team at the Verizon store on Piedmont Ave / Pleasant Valley / 51st Street in Oakland, CA!

Patient care, helpful suggestions without pushing products, usually no wait.

Hugo was most helpful and patient with my hearing problem. Never lost his cool and answered all my questions politely even when sometime they required repetition. He’s a most valuable employee who deserves recognition.

Amazing experience. So appreciative of attention, thoughtfulness and knowledge. Thank you!

Verizon is horrible company, - but the service stuff here was amazing and very helpful.

I visited this store about a year ago, thinking its a Verizon store (they are an independent store under Verizon brand) . I bought a WiFi hotspot, and after a few days, we realized that its not working for our needs, so we decided to return the device. The store gave us a hard time about returning the device, and they did not want to accept it, although it was within the return policy. Ultimately they did give us a partial refund. The main thing was how poorly they handled the situation.Now a year, later we noticed that they never canceled the WiFi hotspot subscription on our account. Extremely disappointed.Please stay away from this store and make sure you go to an actually Verizon store.

He immediately understood my problem and offered me a quick and easy solution took care of it right on the spot even remembered the exact amount. good with numbers, friendly and efficient very pleased

Had a great, easy time having my phone replaced. Hugh was nothing short of being fantastic and thorough.

My thanks to Greg for outstanding customer service. Clear explanation of my options and how best to get my plan to meet my needs. Give this guy a raise!

The new phone experience was pleasant and efficient... exactly what I wanted...

Hugo was incredibly helpful today. Verizon messed up our online order and couldn’t get it resolved for over 10 days. Hugo was able to resolve the issue day of and provided excellent customer service.

Associate Victor was very attentive and knowledgeable, excellent customer service!

The customer service was great! It was thoughtful and efficient. I would go out of my way to come back and get assistance. Thank you!

Greg did an excellent service by a new I phone and an I Pad. He deserves a raise of $50.00 every two weeks!

Very knowledgeable and helpful, 2nd phone purchase from this store. Highly recommended

Very unhelpful, I live close by but always go down to the Emeryville store. After the third or fourth time visiting this location and them not really caring about helping me. I gave up even stopping by to ask my questions or buy new products.

Friendly helpful service had a couple of laughs while waiting for phone to be taken care of.

Trevor and Verizon did a great job of getting me up and running again. Thank you!

Person in the store was so into getting a commission, that he would not answer all my questions and rushed me through. Store members are greedy because they are only concerned with how much money they will get from talking with you.

I arrived close to the stores closing time and still received wonderful service. The employees were helpful, understanding, and unflappable even when it became apparent that they would be helping me after the store closed. The store itself is pretty straightforward for a licensed Verizon dealer, and they had all the information on the newest phones and Verizon plan offerings. I was very delighted by their superb treatment and know where I will be going the next time I have to go to a store for service. Thanks

This company is ridiculous when it comes to customer service. The automated Assistance is absolutely worthless if you are trying to discontinue your service. They will allow you to suspend so they can continue charging the account although you have no service and they will never put you through to a human operator to assist you. The number for the Corporate office seems to always be busy this is a frustrating circumstance that the regulators of the phone industry really needs to look into.

Providing and maintaining my phones for many years. Nice location, very knowledgeable people. Always a pleasure.

Mandeep and Lucas were a great help! Both very informative, knowledge, and funny! We had lots of problems to work out regarding our phones, and they did a great job in helping!

Very knowledgeable and patient!

Lucas and mandy were extremely helpful and they let me know that less expensive s10e would be better for me than s10Highly recommended

Even though it was a slow Sunday, I still got quick and pleasant help from Mandeep!

Mandeep Chall was excellent. I would definitely come back to this store. I was an ATT customer and I had a few challenges along the way to get my phone switched over to Verizon, but Mandeep was there to help along the way

Amazing customer service!!

Trevor was so helpful and patient!

Everyone was very helpful. The best experience Ive had at a Verizon store. They dont waste your time and make sure you get what you need.

This is the SCUMMIEST SCAM STORE ON EARTH. I have bought two phones from this place. The first, the guy lied to me about the cost. He literally wrote down the cost of changing a plan on a piece of paper and when I got home he billed me something else.The second time it took them TWO HOURS to give me a phone when I was the only one in the store. First they said the deal that I had on the computer was wrong, and I could only get it if I bought three accessories. I verified with Verizon over the phone THAT WAS A LIE.Then I get home and they have added redux at $30 a month and VIP Protection at $10 a month. Which I heard them discussing they need to get their numbers higher on while I was in the store.I ALREADY HAVE INSURANCE. They never mentioned this to me at all.ONLY GO TO THIS STORE IF YOU WANT TO WASTE TIME AND MONEY FIXING WHAT THEY SCAM YOU ON.

Josh Ha and Nai were very helpful today. I have been coming to this store for support for five years and been very satisfied with the support Ive received.

I went in at 9:20 am. Nobody was there which was nice but the man working there had trouble giving me any attention and seemed to just want to get rid of me.

FriendlyFastKnowledgeable Staff

Mandeep, the manager at the Piedmont Ave Verizon ship was incredibly knowledge, patient and helpful.

Awful service. Ripoff. Not helpful. Won’t honor insurance.

Mandeep was awesome. He recovered my phone and got me a new one in record time.

Staff was super helpful at this location

Helpful service for returning some old phones. Thanks!

Very professional staff. They took great care of me.

Chuck is the man! Had a terrible experience at another store came here and he finessed everything had me in and out with a new phone. Really good customer service highly recommend this location.

Great help from helpful knowledgeable staff!

I was sold a True-Gear liquid screen protector, after the worker insisted that they had a year warranty. My screen broke within a month, and True-Gear does not answer emails, or calls. Total scam company. Now Im out the outrageous $60 they charged for the liquid screen, and $140 to fix my screen again. Boo.

Nice customer service, but was charged for setup. Later Verizon also charged me for setup again. I complained about the two charges and was refunded by Verizon via chat online. Thanks Verizon!

Super friendly and patient service.

Always excellent service with very knowledgeable staff!!! Not to mention that Verizon coverage has outrun other providers in the East Bay!

Best place every

Great service. Kind people. Bomb sandwiches. They really pile on the meats and ingredients.

I found the service at this location very dishonest. Save yourself time, money, and frustration. Go elsewhere.

Not too knowledge about products..The ladies just want to make a sell.Their not friendly. Hesitate on answering questions.

Very helpful worker.

Great service.

One of the horrible service I have ever had I spend over 1 hour to pay my payments and still they didn’t give me receipt .!.

Really good customer-service and support

The store is okay, but the people are a little pushy in trying to upsell you stuff you dont want.

Limited accessories and was surprised to see no Verizon accessories. But if you need a phone they can help.

I usually have a horrible experience at phone stores...this was not that at all. They went above and beyond to help.

Lucas was the bomb!

Very good