Susy was super friendly, attentive and helped me finalize the setup of my new phone quickly. But most importantly, she installed my screen protector like pro! 🙃

Im NOT easy to Please! However, We had GREAT service from Verizon Representative wilgr7u-E262S. Do NOT Let this employee go! The most professional Ive seen in any Verizon Store. We bought 3 new phones with two additional lines to add to our account with ease! SIX (6) Stars All Day!!

OUTSTANDING SERVICE HERE!!! Julius is awesome and I am so happy we decided to come here. We ordered 3 brand new phones and accounts with them.PROS-Outstanding customer service with Julius! He is so friendly, patient, professional, knowledgeable, helped us with everything we needed and extremely competent.-Our order took awhile but it was worth it because we also opened a new line for my mom & upgraded her phone.-Everyone at this location is friendly and helpful.-EXCELLENT trade in deals-we got free Hulu, Disney & ESPN with our accounts-WE RECEIVED OUR NEW PHONES THE NEXT DAY!!!!!!!!!!-EXCELLENT customer service when calling in with any issues or problems. They follow up with you and follow through.Verizon is and will always be the best phone company. They have the BEST customer service when you have an issue or need tech support.

If youre a woman do not go here, they will literally harass you

Meena was not helpful. Every option was turned down. We were push out the way. Although I have insurance on my phone..Service was terrible, I wouldnt recommend this location.

Its usually busy but the employees are always professional, courteous and efficient. I usually just go to pay my bill but I dont hesitate to go there when I have a technical issue, which was the case the last time I was there.

Great service; with a smile. Pretty rare.

Parking is a nightmare, not the best but not the worst neighborhood. Staff is very friendly and proffesional

Julius was the best phone service representative I have ever encountered at any location. He helped everyone in line as quickly as he could. He expedited quick issues. He walked through my issue completely. He was pleasant and helpful throughout the process.

This store makes everything harder. First, I waited for a rep even though at least two staff were on their phones not paying attention to customers. All I needed was a SIM card for my new phone. When a rep finally came to help, she couldnt explain why my old SIM card didnt work in my new phone even though theyre the same size. She also couldnt simply provide one to me even after I gave her my telephone number and followed the tedious steps for her to gain access to my account (Verizon, am I really going to hold everyone up while I read the terms of service on the risks of your own staff accessing my account? Maybe screen them better instead of holding me responsible for their failures!). When Ive needed a new SIM card from AT&T in the past (several times with a corporate account at work), it was as easy as providing the telephone number to the account. They scanned it to associate it with the line and I was on my way. Verizon and this store make everything harder!

These guys are a real Verizon store. Go here instead of a kiosk or similar place. Ask first if its a real Verizon store! Thank you Julius.

We spent over an hour in the store. In that time, Giovanni did not active our phones, did not port over our numbers, and set us up with the wrong phone plan.I recommend doing everything online and avoiding going in person at all costs.

This is the best phone place . Jackie is wonderful. Go to her she will help you .(Jackie? Thank you very much , your very patience and understanding I give you thumbs up.) 😄👍🏻

Do not go to this store unless you want your account with Verizon completely messed up in a way that even they cannot fix themselves. The first person I dealt with was si busy running out the door at the end of the day, she almost threw my new device at her manager. The manager tried to help but even she could not undo the damage that the first woman did. Now Im stuck in Verizon limbo with no access to my account, no service, and no solution from anyone at Verizon. It is entity the fault of the staff at this store. Dont go here, you will regret it.

Friendly and helpful! (:

I purchased a mobile hotspot, new phone and added an additional line. The team was so patient and helpful with me!!! I will most definitely do business with them again.

Im from out of town, came in to the store because I needed replace a phone that broke while I was traveling. The level of service at this store far exceeds anything I have seen anywhere: There was no waiting, everyone was knowledgeable and friendly, everything I needed was in stock, no one tried to upsell me and they completed what turned out to be a very complicated data transfer perfectly.The most stellar part of the experience was the service provided by Julius - who stuck with us the whole time, managing every part of the process with patience and professionalism, and in the process found ways to save me lots of $$$$$!

A+! Returned to being a Verizon customer after 20 years. Ordered my wifes new iPhone 11 (red) last night online and picked it up today. Great help from staff. Friendly. Socially distanced protocols in place.Full disclosure. I am a recent Verizon corporate executive employee by way of acquisition of the BlueJeans by Verizon video conferencing solutions.

I had an excellent customer service experience in this store. I came in on a Thursday afternoon at around 1 pm. There were already three people in the store being helped. I waited less than 5 minutes before Alantra came to help me. She was pleasant, professional , and very patient with all of my questions. I was very satisfied with my experience. I would not hesitate to bring my business to this store again.

Terrible terrible customer service!!! Dont bother making an appointment! You show up and the only thing they can do is hand you a limited supply of phones and then tell you that YOU have to add all your information from your old phone on to which ever phone you decide to buy! Shameless customer service. Im so supportive of people keeping their jobs in this climate, but this service, was dreadful! Whats the point staying open if you are not able to do anything!!!!

Great customer service, ask for Shakira.

Ask for Shaakira. Professional, smart, and never gave me trouble for the list of things I needed done.

IT GIVES ME PLEASURE TO WRITE THIS REVIEW. I GOT THE BEST SERVICEANYONE COULD POSSIBLY HAVE, AT THE VERIZON, ON LAKE SHORE.THE STAFF, IS JUST GREAT-ATTENTIVE, COURTEOUS, HELPFUL.I WANT TO MENTION THE NAME OF THE AGENT WHO HELPED ME. HER NAME IS JESSICA. JESSICA, IS ENTHUSIASTIC, KNOWLEDGEABLE AND VERY KIND. I LOOK FORWARD TO GOING THERE AGAIN, WHEN THE NEED ARISES. FIVE STARS, FOR SURE!WHEN THE NEED REQUIRES IT. AGAIN, GREAT STAFF-

The customer service here is misleading and the network service is intermittent. I must switch to a different carrier soon. I thought the post pay plans would be more favorable since they are more expensive but regardless of your plan this companies policies, staffing, and network coverage is TERRIBLE!

Shaakira, an impressive woman who works there, did a great job of methodically troubleshooting my phones problem, while being really friendly and professional. She quickly got me going on my way with a smile on my face. I couldnt ask for better service :)

Great team, they were quick and knowledgeable.

Very poor service. Say one thing, do another. No accountability. I feel sorry for them because this is the best life has to offer them. SMH

4 star rating only because parking sucks! But this is the best Verizon store that I very visited in awhile! Customer service is great.👌

The staff was helpful and very patient and understanding with my mother (87 yrs with hearing difficulties). Provided her with instruction and assistance with finding the best phone for her.

Added on things to my bill without telling me and provided wrong information regarding contract. When I went back to complain I was told by the same salesperson that I may have been given false information via conversation but it was in the fine print of what I signed so I was still responsible. Shady at best...illegal at worst. Go elsewhere for honest reps

I have a love/hate relationship with my Verizon account. But when things go wrong - the store does a great job of filling the customer service gaps that occur when you off-shore tech support.

Unfortunately, youre better off doing whatever you need to do online. sales reps are ignorant to any online promotions and are likely to misrepresent true costs.

Verizon 2650 5th Alameda CaThis is one of those authorized retailer, not a real Verizon.Nov 5 2019 I went there for help transferring data from my old iPhone 7 to my new iPhone 7While there I upgraded to an Android . After an hour I returned to store cause I did not like the Android. They would not give me back my phone and told me I could not change my mind.Im have a Fruad investigation on now ,because I have the right to change my mind ..They made and additional charge on my American Express ..Alert ... Be careful with these fake crooks . I will take them to small claims if I have to .. they should be ashamed and Verizon should get rid of them .

Very helpful, very professional. Kevin the General Manager has great customer service skills

Got my issue solved by the friendly knowledgable staff member. 1st person in line so there was no waiting.

Staff was helpful. I got a new phone, but not through Verizon. I needed only to switch replace the SIM card, which they did with promptness and free of charge.

I receive excellent service from Anthony 2/3/2019. He was patient and very helpful.

To few customer service people. 45 minute wait, and it was not even crowded. I think 3 people were in the store.

People are nice there. Its the company. Its all phone companies. They are the worst. Its a losing battle.

5/28/19I am NEVER going back to this store, and this is why.I walked into the store hoping to find a new phone to replace my old one because the battery was starting to conk out. now I was going to meet my father there because it was his name on the contract.so I walked into the store and looked for him and was immediately sized up and given a very dirty and disgusted look by a female security guard who asked me in a rough tone what are you looking for to which I replied Im looking for someone I was supposed to meet here to which her disgust grew from the look on her face.I immediately turned away from her already tired of her attitude and vibe, and called my father to see where he was. He arrived shortly after to join me and waited to be helped, we waited around 5-7 minutes (which was great) and was approached by a female Verizon worker who asked us how could they help us, to which I replied that I was looking to buy a new phone preferably a galaxy 9 or 10 and asked to know what the differences were. she took me over to the display and said here and motioned toward the phones and then stood there, so I asked which ones which, and what the differences were to which she replied camera and battery life. to which I asked the specific differences in the phones, to which she replied this battery is 3 hours longer talk time then this one and yada yada yada, not really answering anything specific. All the while backing away from me and before I knew it she was gone. To summarize my over all experience, I REALLY didnt feel welcome in the slightest and honestly I really didnt feel like they wanted to sell me anything or help me at all.Now I understand everyone has a bad day, and that could possibly be the case, but this isnt the first time I havent really been helped at the store. Hopefully this review will server as a wake up call the the manger, and help future customers.

Convenient local Verizon shop in the area; however, customer service is mediocre. I was in the middle of getting the attention of a rep to ask him about one of the phones on display, and midway he just diverted away because another customer walked into the store. Reps are not that knowledgeable on the devices, just want to push a sale.

Even though this company is an evil empire, the folks at this store are very friendly, knowledgeable, and able to help you no matter what you need. This is one of the better cell phone stores around.

Had a terrible experience here due to a corporate outtage that occurred the day I switched over from sprint. To summarize, I was at the store for approximately 4 hours during which I got the unlimited plan an two iPhone 7+, all the while a lady who worked there treated me pretty badly. However, I spoke to the store manager the next day and was compensated for my inconvenience. Since then everythings been great? And Verizon service is outstanding with regards to connection, speed, and reliability!!!

Good place customer service was good

The store manager was a life saver. Really knows his stuff. I believe his name was Ismael.

Regular neighborhood Verizon store with good service. Went to change out my sim for a new phone I received for Christmas. After short wait, salesperson on the floor was able to do it for me know problem.

Have to say the service and ability of the crew gets an A.

Didnt resolve problem had to go back multiple times

Ive had decent experiences at this store - with Verizon employees who were helpful (in explaining options to me) and friendly. But, I cant say that about my experience tonight. I walked in intending to upgrade and get a new phone - and walked out so flustered and confused because of the sales associate who was assigned to help me. When I let her know that I was feeling confused and felt that it was way over my head (prices were more than I expected, the terms of the payment plan vs contract was not clear to me, etc.), she got very exasperated and said Really? Her assumption was that I was feeling in over my head financially, which is why she reacted with judgment. But actually, I meant that I was overwhelmed by trying to understand the options. Instead of writing down a few prices and details, or showing me a screen with the details of the contract, she just continued to raise her voice to me. As if speaking louder would help me understand ...It was such an incredibly rude experience. Im not a fan of writing reviews like this, but if I can save someone else the stress of walking in with a mission and walking out empty handed but with an elevated blood pressure, then great. This may be crazy, but if Im going to drop a few hundred dollars on a device, I want to understand what Im signing up for ...

Usually very fast service, occasionally gets busy.

Decent, but if you are not buying you wait. Probably all shops are like that.

Employees reflect the community and are very sweet and respectful, not overly pushy.

Service was excellent

Poor customer service. They dont give you real options just the options that allow them to make a big commission. I am not a fan of this store. Went in to do a 2 yr to device payment plan and the staff simply did not want to do it as they make no money on the transaction. Tried to pull a fast one on me by adding a new line and suggesting it was the only option. Had customer support on the line and they were listening the whole time. Cust serviced rep on phone asked to talk to store rep. Finally got what I wanted but the store rep (Jackie) was pissed and kept saying Jesus Christ, this sucks!! under her breath.

Corporate store with decent customer service

Who knew you could buy a phone then return it when your real phone is fixed? Great and friendly service.

They are slow and liar to people dont go there please

Complete scam artist. I went in because my phone broke and the manager and one of the sales Assosiates lied to me and tricked me into getting a 650$ phone.. I was told that my phone would be 1$ a month for 24months and then today there is 650$ charge on the account.. I specifically asked soo many times if there was any hidden charged and I was told that there was none. Do not believe anything these workers tell you they are only trying to benefit themselves!!!!! I cant wait till this store opens in 45 minutes so I can go and speak to the main manager...I am so pissed

For pass few times Ive been here. MGMT and staff members take the time to actually listen and help find a solution or advice. Regardless a sale or a customer of Verizon

After I waited for 30 minutes to be helped with one person in front of me and only one person working in the store then she tells me that she cant help me to order a replacement phone did she bother to even ask what I need help for before I waited 30 minutes usually when you go to the store they check with you to see why youre there they did not just said theyll be right with me so I wait 30 minutes waste my time and then you tell me you cant order a phone for me when any Verizon store Ive ever gone to can order things for me and now you tell me to go to Union City thats ridiculous

Switched to Verizon...excellent service!

Stupid service

Love the store.Everyone is very friendly and helpful.

The managers are Liars! After being a Verizon customer for years and years I went into the store to adjust my account and they lied to me putting me in a position where they said I could upgrade my account and get all this free stuff and then the next month there was a $350 charge. I called and spoke with the manager and she admitted to her mistake and said that she was going to submit the paperwork to fix it but it didnt. Now Im stuck with this charge or I have to leave the company.

Most friendly and helpful of all.

The sales associate was very helpful, and apologetic for the wait time...which to me was not long at all. Issue got resolved in a matter of minutes.

Good customer service.

Great service, very friendly!

I miss their tech, Jovan! Bring him back, please.

Nice and helpful

Mediocre service and high prices.

Great customer service

Very helpful!

Just avoid. I went there for help, instead I was calling the customer service myself because they refused to call. I got my things done calling CS from this stores phone. Ridiculous

I waited 1 hour just to pay my phone and they tell me that I have to wait another 30 minutes someone walks in after me they get helped before me when I have wait that’s just unbelievable.

Friendly helpful staff

Fast, informative staff

Super nice workers

Good reception

Good place

Good, friendly and organized

Service is hit or miss

Did job

Whatever