I came into the store for an issue the rep told me was talk back. I couldnt opperate my phone. Tina helped me get it fixed.She was kind and very patient. Determined to correct the issue. And she did. Several people tried but she took customer service to a new level. Shes Awesome.

Tim helped me today to restart my cellphone he took his time and was very very patient with me and walked me through somethings I had no idea my cell offered me. He is a real asset to your company and because of the way he helped me I am a Verizon customer for ever!!!

Great phones, customer service and very considerate and understanding when it comes to what you want and whats the best phone or plan for you.

Great service. My wife left very hPpy.

Thomas did an incredible job! He was able to answer all my questions and was just amazingly knowledgeable and helpful! So easy to work with and understand! Highly, highly recommend!

Dustin was really good explaining and getting us the best deals. He also patiently answered all our questions.

Absolutely terrible service. Dont go to this location.

Isaac Cramer was so helful, respectful and knowledgeable. Amazing salesperson.

Knowledgeable and patient experience when we visited to get my phone upgraded and replaced as a whole. Contacts transferred over and the salesman worked extremely well setting up the phone as well as explaining the new features on it. Highly recommend to come to this location and speaking with Jay (my salesman) about anything with the phone service or replacements.

We had an amazing associate help us today at verizon! When you come in ask for Jay. He is without a doubt the best employee we have ever had encountered using verizon!

It was excellent! I really enjoyed the experience! When you come in to MacArthur ask for Jay! Hes the best!

I came into this location to see about moving my mother to my account. Tina went over all my options, new plan cost and made the transition very smooth. I’m glad I stopped in. I love Verizon and now MacArther store and Tina.

Isaac was very helpful in replacing a nonfunctional phone. Found deals and new the system well.

Tim Sherwood helped me with a problem on my Verizon company cellphone. He was very knowledgeable, persistent and courteous. I really appreciated the time he invested in helping me. Good man....promote.

Christen is hands down the most amazing person ever. Very knowledgeable and sweet. Always does her best and it always shows on plan. My bill is the most affordable its ever been. You cant go wrong with talking to her!

Went to this store to switch from a different carrier. The experience was very good at the time. They told me to wait for my final bill and then to do the switch online. My mom is on my plan and a few weeks later went back about some accessories, a different salesperson told her the same process: wait for final bill before we could do our trade-ins by mail.When my final bill arrives I realized that I needed to trade-in my devices first. It was not offered to me at the store nor was I told that I could do it at any Verizon corporate store. 2 separate salespeople gave us the wrong information on 2 separate occasions.I would recommend going to a Verizon corporate store where you can buy and return at different locations, and where they have the accurate information.

The employees had GREAT customer service skills! They were very informative, pleasant, and patient with each customer that walked in the store. They all worked in a timely manner to ensure no one waited too long!!

John lenz is very knowledgeable and Customer centric. Best service I’ve have with a phone company. I would recommend him if you want the best service!!! John is amazing.

Anthony works wonders. He was skilled, patient, kind, and extremely helpful. I truly appreciate the customer service at a place that has the potential to be a total nightmare (cell phone stores). Go here if you want your problems solved.

Wow what a awesome experience! Tina Lam and her handsome co-worker were engaging and funny the entire time they made a horrible experience with corporate seem like a distant memory from the past I will never go back to another Verizon store ever again! Great place to buy a phone and accessories!

Visited this store recently and had a very friendly and knowledgeable sales associate, Tina. I was having trouble with my phone and she was able to get the issue fixed quickly. She also told me about the newest phones on the market, may be upgrading very soon. I will definitely return to this store and hope to get the same associate.

Robert K. helped me solve a network issue that I had been dealing with for almost 2 months. After numerous phone calls to tech support with no results, I was so frustrated that I debated canceling my contract all together. Robert was knowledgeable, honest, and seemed to genuinely want to find a solution to my problem. Ill definitely be going back to him in January when I renew my contract to purchase a new phone. Thank you, Robert!

Christine was really pleasant and nice she took her time and was very patient. I want

Tina Lam was most helpful in helping me set up my phone and showing me some great apps, including the Verizon app and all its functions! Highly recommend this associate!

If you want the best experience, you gotta talk to Tina, shes the best! I got my last 5 upgrades from her and its always been a pleasant experience full of jokes and laughs!

I came in and got amazing service from Jojo. She greeted me as soon as I walked in. I was interested in opening up a line for my business and she broke down the details and help me start up a new plan. We activated a phone line and she also helped with making sure I also got the proper cases for the device. I will be coming back to this location because of her services.

Nice store and convenient to my workplace. Nice young lady took time to explain my bill and offer solutions to my problems. Just wanted to let everyone know this is a great location.

John Lenz is amazing and completely wow’d me and my wife with exceptional customer service. Definitely sticking with Verizon thank you again John! Recommend, Recommend, Recommend

I was very satisfied with the service I received when I came into your store. The representative, (Eric Harris) was very helpful, he answered my questions, and took the time to call Verizon customer service for me. He took the extra step in providing the service that makes you glad to be a verizon customer.

I worked with Christi Lewis and she went above and beyond to help me get a new phone; even staying over an hour past closing to help me out. I highly recommend her!

I had the opportunity to be serviced by Tim Sherwood and his customer service is awesome! I am very pleased with my savings today!

Very friendly and genuine staff, super helpful and knowledgeable too! I had a great experience at this location. Highly recommended.

Great service, best Verizon store around. They took the time to take care of my cellular needs. I wasnt rushed out of the door.

Tina is exceptional and goes out of her way to ensure that all the customers needs are met and their experience is beyond compare

Tim was a wonderful sales rep who helped me figure out my new phone and I would definitely recommend his services.

Convenient location; quick service for getting a new phone considering all thats involved, and excellent assistance in selecting and activating.

Al was absolutely great!! Super A++++++++. Would return again and ask for Al!! My husband said he wished more individuals provided this high level of customer service!! Thank you so very much! KN

I will definitely return to this location. John is fabulous, very courteous and knowledgeable. Thank you for him.

Sean is the nicest most attentive employee there. He always helps me when I need him. The store is always clean and stocked with nice inventory.

Dropped by a few minutes before the mall closed this Wednesday, hoping to have a simple question regarding my phones insurance plan answered. When I bought up my concern, I was treated like an idiot for having asked my question at all. He quickly moved on to his sales pitch to get me into a new phone, which he must have given hundreds of times before based on the speed of his spiel. When I simply asked if he could provide the offer in writing I again was (literally) laughed at by him and his colleague. Still not clear on what the offer was, I asked him to repeat it, which he did with reluctance and scorn. It was at this point that I decided he really wasnt looking for my business, so I took it elsewhere.I later checked Verizons website and saw the deal -- in writing -- he was trying to push.Note: This review is specifically for this location, not the Verizon wireless network.

Shane and Betsy have helped my mom and myself out tremendous with upgrading our lives phones. Love the customer service here

Christopher at the Norfolk location at macArthur was super awesome. He understood it was the holiday season and was very helpful and answered all my questions. I am now a part of Android family.

Great service, Tina went beyond expected customer service to help me get my personal phone registered on the prepaid plan. Cellular Sales is the only place to get Verizon phones. If Tina was around a couple of years ago, I would never had left Verizon in the first place.

I rarely write store reviews, however, my experience was so bad that it could not go unsaid. We just left this verizon store. My wife and I walked in and stood front and center in the store waiting for our turn to be attended to. We were literally 6 feet from all three of the Verizon associates who we seated with other customers. Each associate had a direct view of us. There were only 3 customers being served at the time (1 per sale associate). We waited 10-15 minutes without 1 associate even acknowledging our presence. There were plenty of opportunities as the customers were making calls on their cell phones. No, someone will be right with you. No, can we help you? 2 ignored us outright, while the other made a glance at us twice and looked away when we attempted to make eye contact.We ultimately left without them even addressing our presence. I decided to immediately call the store after we walked out. Guess what. One of the associated picked up the phone on the first ring. I took the time to question how he had time to pick up the phone immediately but could not address us while we were just in the store? Of course, he acted like he couldnt hear me. So, I repeated myself. He acted flabbergasted.Let me say that my wife and I are both physicians. We were not loud, improperly dressed, or pushy. We work with and for people from all walks of life. We are routinely held accountable for customer service performance, so the concept is far from alien to us.I would give them zero stars if there was an option to do so. This was not poor customer service. It was no service.

Awesome service! Helpful friendly and professional.

Tim assisted my husband with the an upgrade today. He was so patient with us! Great experience today

This place is where I always go for questions about service or phone upgrades because the employees dont screw you over and will always find deals to help you out.

If I could give this store a 0 I would. Horrible service, the guy I asked to help me barely tried then said he couldnt help me hun. Im not your hun and you just lost a significant business sale. Then when I told him he didnt tell help me he was cocky as I left the store.

Was amazing helping me out. Excellent staff and very friendly.

Went to the store wot a ma;functioning, device, a technicaiain, too a look at it and sense the ginger printer scaneer and the pgoto camera are undudanle..

There I was walking into the Verizon store. When out of the fog and Angel appeared, by the name of Nick Seery. With words so smooth, like silk he asked how may I help you. I asked him I need a new Sims card. With the mighty powers I only heard myths about, he was able to get me a deal on the mightiest of phones for battle (LG G4). For all I saw was white, for the deal was all so pure. In the end when leaving this mythical place of purity and helptitude( a up word). I felt content with the fact that all my needs, wants and desire were met beyond my expectations. I ask all those that read this review pass along this legend for the Angel known as Nick Sweet is in all intended purposes THE MANMAN!!!!!!!!!

Very personable staff, friendly. Through review on the product and the pros and cons between devices and other service providers even. 10/10 would buy again.

Great customer service Betsy u was very helpful with all my questions left store feeling relieved and with a great phone

Wonderful store with very friendly workers. I came in to pay my bill and the representative found that I was spending too much on my bill. He was very professional

Great service. Tina was personable and very helpful!

My sales associate, Victoria, is AMAZING. My second phone Ive bought with her. She is very knowledgeable and helpful.

If you have sprint you should switch to save money, deal with nice people and get better service!!!!!!!!

Al Cuevas was extremly helpful and polite , he answered all our questions and helped us with everything we needed. Over all had a great costumer experience.

Betsy U. was very helpful. Best customer service Ive received.

They fixed me up quick. Great service, great deals.

Steven and Neil were exceedingly helpful, great guys to deal with

Quick fast and very professional service. Sales rep answered every question i had and more!

I just switched from Sprint and Victoria was a pleasure to work with! I am so happy!!

Sometimes these smart phones seem more complicated than they should be. Betsy U. was very helpful in providing instruction so I could get more from my phone and service.

Been coming here for years, best store and support, got my divine intention.

Friendly staff. Christen helped me she was great.

Customer service was horrible. Waited for a hour before being helped, which is ridiculous. A person that came after me was helped before me, which is also ridiculous. When I finally got to talk to somebody she acted like I was a burden and didnt feel like doing her job. This place needs help.

A wonderful experience. Tina was a total professional.

Christen is awesome Im really happy with my tablet

Great service! Shoutout to Al for activating my iPhone within minutes!

Friendly, patient, answered all my questions, very knowledgeable of products and payment options. I would work with him anytime!!!

Great service, very helpful and knowledgeable on phone choices. No issues at all!

Slowest service Ive ever experienced in a phone store.

We received excellent service from Al Cuevas!

Great customer service from Sean and xavier for phone upgrade

Great service and thanks so much Tina!

I have visited here 3 times and all 3 times I wasn’t greeted as I walked around the store so I just left even though I was bringing my entire family and all our business.

I had the best experience EVER!!!! Thanks guys!

Every time I need something done or looked at I always take it in to see my personal verizon rep.

It was wonderful John was great!

Its been great so far

Great service

No good deals.

Great service!

Extremely helpful and knowledgeable

Clean