I highly recommend this place and good service and price

Found the same TV here for much cheaper than Brandsmart and on top of price match guarantee they offered a much better insurance plan. Fast, friendly and knowledgeable staff! Thanks Best Buy!

Recently went to pick up a TV with the family. The order was done online, they followed covid safety protocols, brought the TV to the vehicle and helped load it. BestBuy has one of the better warranties on the market and unbeatable prices. Its one of the few places you can have them price match ensuring that you always get the best buy.

They provided exceptional customer service and made me feel comfortable during my visit... thank you staff and hold on to that level of excellence.

I went to Best buy looking for kitchen appliances. I did find several I was interested in but unfortunately there was only one service rep and he was busy with another customer. After waiting for almost 45 minutes I left the store. I went to another store today and purchased the same items for the same price. Selection is limited in many of their kitchen appliances are on backorder.

Had computer service done with Geek Squad. Satisfied with counter service and wait time.

Was just checking out the new toys in the store. Everything is well laid out and clean. Just wish I had a nice bank account to use there. So many toys, so little dough!

I bought a game online to be picked up at the store, so when I got to the store, I went to the pick up online register, I asked the employee if I can pick up my purchased! He told me is not ready after I provided the info! I asked can you find out if it can be processed, he said nope, I have to wait an hour, so I asked can I go get the game and processes the purchase before the hour, he said no, so I asked can anyone do it? He said no, no one can, but I said the store is slow, I dont see any customers in-line to pay, so what is holding you back from helping with my purchase? You have a walkie talkie, can you ask around to speed up the process, he said again NO, so I left pretty upset to the games area, I saw another employee pushing a cart, I asked her by any chance do you have this order in this cart, it turns out my order was in the cart, so I told her can I pick up my order now? She said yes, let me go to the front and process the order, it only took 7 minutes to walk to the front, for her to process on the system and I waited 5 minutes for the order to be able to be picked up by me, so im not sure why the employee on the register was so unhelpful when the other employee helped me get my order as soon I asked but after I saw her pushing a cart full of product that I thought maybe she has my order in that cart, in fact it was, this is why Im giving 1 star, because the initial employee was very unhelpful and no idea what customer service is at all!! Im dont remember names, sorry.

All right, but somewhy they do not sale iPhones neverlock.

Always like shopping here, like to look around for their newest gadgets

Great experience returning a TV. A staff member in the parking lot saw me struggling with the heavy box and rushed over with a cart to help me out. I was very impressed.

As always good products, competitive prices and good service. They should have more Associates on the floor to help customers. Sometimes it feels a bit understaffed.

Customer service was amazing.I felt it could have gone more smoothly if they had more people helping.I saw management chit chatting and not really attending the store.Even price matching instead of finishing my order. The manager left and continue having a personal conversation.To achieve 3 different things at the store. It took longer than usually.Trade in. Price match. 2 purchases. Where in 3 different locations.

Professional sales staff and knowledgeable with cell phone accessories

Love it.very nice staff.very organized place to shop

Came in knowing what I needed, in and out in minutes, had a helpful young man ask what I was looking for and was on my way

Clean and organized store , friendly staff ,very speedy check out maybe a wider selection of brands

Customer sevice, excelent!

Had to wait in line for 15 mins just to know if a product is available at the store.

Convenient location. Most items I order online are available the same day. The staff is also very helpuf and knowledgeable compared to other stores from the same chain.

Really terrible service at the Tropicare Best Buy on August 13, 2021, at about 8:30 pm with a manager named Alexis. I requested help in buying a laptop. There was absolutely no available sales associates. I flagged Alexis down two or three times for his assistance. He brushed me off, saying to go stand in line. I did and was still not attended to. I approached Alexis again for his assistance in purchasing a laptop and again he would not assist me. By all appearances he was doing absolutely nothing but walking around aimlessly. He claimed that the store was short of help. If this is the case, then he needs to step up and help customers and fill in when you have a store full of customers and no staff.I will never buy make another purchase at this location (Tropicare) and will be contacting corporate to let them know of the essentially third world attitude by Best Buy employees and manager Alexis at this location.

Great customer service, very knowledgeable, they know their stuff.

Was about to load a large microwave to our truck when an employee passed by us and asked if we needed help. That is 5 star service!

This store has lots of items and usually has what I am looking for in stock. Also is located in a well maintained shopping center.

Good inventory selection, availability, and price...Personnel is helpful but a little scarce at timesReturn policy limited compared to Amazon only 14 Days

Good and attentive customer service. They definitely help me find the VR quest 2 Ive been wanting.

Very good place to get your electronics , good service too , went to get my pc fixed and they fixed it the next day i was surprised ,other pc fixers take like a week . i really love their service ...

Went there to get 19 inch flat screen. Looked on Amazon first but everything was a no name brand with mixed reviews. Best Buy had their Insigna brand which is usually good. Reviews were great so I bought it. Price was right. Customer service was great as usual.

Sales team for appliances is trash. Showing eachother picture on the phones to one another when me and my mother where asking questions. Other than that this best buy is decent.

Great atmosphere , good food, great to hang out with friends and family

Kevin or Kelvin in the television department was extremely rude. He comes off as condescending. We decided to take our money elsewhere

Place clean, staff very helpful and I was in and out 🙂

Good services but has to wait for a while. Make sure you have plenty time to find a whole set of electronic products

This store is beyond amazing 🤩 they are helpful and friendly… all over very satisfied with store experience … thank you Cesar and Luke 👏👏👏👏👏

This best buy suck they have really bad costumers service

Staff is not well versed on their own information and policies. Best Buy chat on the app claims one thing and the store claims the other.Getting price matched compared to Walmart was a task. No wonder people buy tech online rather than at Best Buy. I would avoid this store and buy electronics online if I were you

Good service. You can always find any electronic that you need, and the best thing is that they will match the price if you find it cheaper somewhere else.

Excellent curbside delivery service.

Great customer service period. After a big nightmare on the phone for over 3h and speaking with more than 6 departments I decided to come to the store. First at the door Many then Donovan at the Sony TV area and lastly Kevin Acevedo these guys were great they were able to represent the brand with an excellent customer service makes me want to come back to this store and trust Best Buy again. I appreciated all the help they provided me.

The guy that handles the phone and camera area is great 👍. Knows his stuff and knows who to explain it.

Its been there for years their prices are always higher than walkmart and any other store

Sale person didnt know what he was doing

Has an excellent selection of laptops and accessories. If you can’t find it at Best Buy, it’s almost like it doesn’t exist. The Best Buy at the Dade land north stop of metro rail is only a two minute walk. Next time I will go there instead of driving all the way to Westchester

They are getting to be expensive compared to the competition. Employees very helpful

The store is pretty neat. The lady at the order pick up station had the worst costumer service. Did not treat my articles (Brand new Canon DSLR camera) safely.

Pack patience, they are doing a great job at staying and keeping us safe. Customer service is centralized. So dont walk around the store looking for someone and rather, go straight to the giant screens in the middle of the store to get help and theyve even made it easy to pay right there. I was helped today by a wonderful gentleman who was extremely helpful and helped me problem solve. Great job to the store and its team members.

Very responsive staff. Do not go there often and needed some help finding what I needed. Got help fast and had a smooth and fast checkout. A little pricey, but got what I needed.

They helped so well. Good staff

Brought my two Apple Mac Laptops to them for them to transfer the data from one laptop to the new laptop. It was done in a few days. Very organized system. Both the gentleman who checked in the laptop and the gentleman who went over the specifics after the data transfer were very accommodating and professional. It was a $99 service fee. Apple usually does this for free but unfortunately because of Covid they are no longer available to do the service. I recommend BEST BUY.

Love how helpful everyone was. Very pleasant quick purchase. Very knowable staff

Amazing 👏☺️ great customer service

Customer service is not a lost concept with this business. Its refreshing it see people care about your needs and make sure you leave with what you want/need. Im not docking any stars because my issue is with Samsung. Stay away from them and their piss poor customer service.

Love bestbuy stores and online shopping both great. Always buy the insurance for my electronics and never had a problem returning it or updating it.

Terrible Service. People are walking in with the means to buy their electrodomestics not knowing neither where to look nor start yet the staff there are completely useless just standing in corners gossiping or on their phone while clients walk around them completely lost. Very disappointing that Best Buy pays their employees to just stand there and take care of a store instead of helping out their costumers. Definitely not coming back.

You would think having customers in your store and not buying from your competitors online, the staff would actually engage & help the shoppers. But that would be a big NO. Get 2 stars only because I was able to get my quick fix tech in an hour.

Let me tell i had very bad experiences in all the best buys i visited but this one is the best.

Sad to see a great old Minnesota company with half empty shelves hope they recover

Not bad prices.

Even though they didnt have what I wanted in the store the young lady that helped us was amazing and helped me find it in the best buy store on line thanks

What is up with Best Buy? The store looks empty and as if it was going out of business. Best Buy use to be such a great store to visit and there was a bit of everything. Lately it just seems sad and empty. Please bring Best Buy back to how it use to be or are you guys trying to give the customers a hint that the store is closing down possibly soon.

Terrible experience. Don’t fall for the free auto radio installation. They will give you an appointment and send a text a day before extending the time out weeks in the future. Carlos and Melanie managers of the service department are very untruthful and are full of empty promises. Amazon, will sell you audio much cheaper and will get you a professional installer without the hassle of the box box stores that you cannot reach anyone. What a shame, but Amazon will put them out of business.

Found what I needed fast

Visited taco bell for dinner take out

Has the best stock usually in my area and Ive worked with a couple of good sales reps

Good selection. Too bad Im poor.

Love the prices and customer service.

Bad experience, theres not service in that place.

Lots of smart home devices.

Love thier option to cubside.

Well, staff knowledge and will to help has certainly declined recently. If you go there you have to be sure of what you need/want, because they wont be much help (not all of course)

What can i say. I really love and recommended this store. Prices are pretty good, very competitive compared to other markets. Excellent customer service, organized and clean. They know where the things are. 5 stars

I asked a worker who was loading some shelves for assistance to look for a movie. She advised she didnt work that area. And that no one worked it. Either way my nephew found it. Poor customer service no wonder they are closing.

Employees are not customer friendly at all..

Great. Love these guys.

Horrible checkouts . No sense of ownership , sense of urgency and the lack of good management can be seen

Good shopping experience and good selection of gadgets

Awesome as always.

They are never able to price match anything even though they say it and they always have a reason to justify the inconvenience of coming in because of some petty reason. Speaking of inconveniences, I spent $500 on a camera here yesterday, then the salesman tricks me into applying for a credit card because I will probably get approved and will get 10% store credit back on my purchase. Except I get denied (even with excellent credit). And then after that of course I qualify for the option to pay $60 for one with no cash back, of course. Then my credit score drops 10 points even though he told me it wont unless I get approved. So basically I am a little behind in life because the greedy salesman tried to sell me a credit card despite expression concern about my credit and not really wanting the card anyway (but figured I could benefit from the store credit). That was as much as a lie as their price match claims. Coming here was a terrible financial mistake for me. So shadey. Kind of like craigslist, when they decide they want more when you arrive, except using craigslist doesnt hurt my ability to get loans or get approved for an apartment.

Sorry but this have been the worst customer experience that I have had. I went to this Best Buy to check a washer and dryer. The store was almost empty. There were 6 people at the door just talking. One of them greet me and ask me what I was looking for. I said that I was interested on buying a washer and dryer and them he just point me where all the washers and dryers where and toll me if you have any question just come and ask any of us. I stay over there for 10 minutes looking all the specifications. Nobody shows to see if I was needing any help. When I decide which one a want, I came back to the front of the store looking for some help in order to finalized my purchase even though there was 4 people doing nothing one of them just ask to another rep who was walking if she was available to help me. She respond that once she came back because she was doing something.At that point I decide to just go, there was definitely not sign that any of them wanted my business. Big difference between Best Buy and Brandsmartusa.

Got a great deal on my iPhone 12 and MacBook Pro

Nice employees in the TV department. Very helpful.

Curbside was decent not too slow but not fast. They did well for the amount of customers they had. Inside was clean but not fully stocked. This is understandable given that it is December. They are friendly.

I love that place

Staff is very professional, and Its always good to buy with them and get the best deals.

Awesome, fast and efficient. Friendly Staff.

Very kind and courteous got to us quickly and asked if we needed any help

Great customer service

Excellent!!!!!!!Best Buy on Bird Road always has the Best Customer Service.Mngr Kevin and Carlos are amazing.God Bless everyone that works there.

Good selection of products but not enough attendants & super long line for Geek Squad.

Plenty of parking. I asked for help from an store associate that works here. I asked for a specific item I was trying to look for. After fiving a detail as to what I was looking for and trying to do, the store associate asked me to stay in the area while he confirmed if they sell the item. He came back and verified it was a KVM and they no longer sell the product. I went ahead and proceeded to get another item from my list wifi extender which they do have.Eventhough they did not have the other item I needed, the store associate was friendly and helpful and went out of his way to verified the item I was looking for. Therefore this reason why I gave 5 star.

They make you wait in the customer service line to pay. Huge line took for ever.

Good BB, well stocked and clean. Got in and out the day after Christmas no worries (needed a dive housing for GoPro).

I had such a horrible experience at this Best Buy. Im a new customer to ordering online and picking up in the store. So I assumed that if the day the item was released on my receipt that was the day Im supposed to pick it up. I asked the lady for my pick up and with the nastiest attitude she said if I didnt receive an email saying the order was ready for pick up then its not ready and next time wait for the email.Im sorry but they can tell me in a nicer way my order isnt ready

Went to the Geek Squad there and was stunned by the good service.

Love this place!

Had a representative not helping someone send me to the guy up front to help. Then the Guy at front knew I was waiting and push customers ahead of me and said its cool man I will get with you soon when They just walked in the door. Best to order online and not deal with the people at this location. Only came because I needed it now for work

Michel gave us excellent service in the cell phone dept he went above and beyond, very knowledgeable and helpful! Im afraid that today is another completely different story upon calling Michel Cabrera, I was NOT able to speak with him, and was rerouted to a calling center! I cannot get my emergency/temporary track phone to work inspite of following the directions several times, NO real person to talk to, as usual its great for sales people to sell us things, but when they DONT work, NO one can help, I bought this phone for my parents whom are 88, & 92 yrs old to use, while their cellphones arrive mid week from Amazon, but now I have to stop what Im doing at home to be INconvenienced and return to the store, Im VERY frustrated and NOT a happy camper to say the very least!😰😠😡While its NOT entirely Michels fault I feel that track phone is as much to blame, since they are the ones that have NO people to talk to, but I shouldve been offered to leave the store with the phone already working in its entirety, rather than have to go thru all of this to get it working as well as credited for the $20.00 calling card, instead of being tried to sell another one thru track phone,...!Hence my changing my 5 star review to a three, and thats being kind, in all fairness it probably should be less! I DONT recall having sooo many problems with track phone NOR Best Buy in the past!To make a long story short, I came back to the store and Michel got the yrac fine working finally, so Im changing my review stars alloted again to four instead of three! The ones that deserve a one star are TracFone(terrible customer service)!!!

Costumer service is the best Buy, u got it?

Greek squad is great. Max and the guys did a great job on my computer!

No service .. went it , left ordered on Amazon. Hopefully Amazon will take best buy out of buisness,,