Kia Covington Pike is your place! I really want to shoutout out Floyd Patterson as well as Brandon Walls for the help with my 2015 Kia Optima. Brandon did an amazing job, check him out! Great people!

Complete scam go else where or just ride the MATA bus , they sold my mom a 2015 Kia Soul EV for $500 a month & the vehicle can only charge to 30 miles after a 24hr charge period. We told them about the issue and the told us to bing in the car which we did shorty after the conversation. after 4days with no contact for the dealer , we called them & they told us that they couldnt fix the vehicle and that we had to come out of pocket to get it shipped to another state which is insane. they sold us a vehicle they knew wasnt working properly and they knew that they couldnt fix & arent certified to fix on the vehicle they sold. they still call asking for the note money, but when we ask for the car to be repaired they hangup and they no lone take our phone calls. its difficult to obtain $500 when your only means of transportation is unusable and the company wont help fix the issue . they also dropped her credit score from a 714 to a 458, this has been a complete nightmare please stay far away from these people if your a lawyer please contact me.

I recently had to take my car into Kia on Mount Moriah for a recall. The service writer Danny did a great job of explaining the work being performed and how long it was going to take. I have been taking my car here for several years and Danny is always professional and honest. Great team at this location!

Annette Austin is the woman you want to see! I’m a 20 yr old first time car buyer and I was extremely nervous about the process. She made me feel like family and helped me through the entire process. You can tell she genuinely cares about getting you the best offer for the car of your dreams. I left the lot in a 2021 Kia Rio with an extremely affordable monthly car note. I came in around 3 pm 5/13 and drove away at around 11 am on 5/14. She’s amazing and she’s quick! She worked her magic for sure. I would definitely recommend seeing Annette for your car buying needs!

Justin was the one that handled my appointment. He was very professional and very helpful and polite. I will always looking forward to doing business with him. Thanks Justin

This was my first Kia I have purchased. From the moment I arrived at the dealer, I was greeted by one of the salesmen, Quincy Odom. He was very polite and professional. He made sure if there was anything I needed. I also met one of the other guys(I forgot his name)who went over the warranties with me. He, too, was also professional and nice. Just about everybody I talked to(in person and over the phone)was nice. So that really made me feel welcomed. Once I picked out the car(2021 Soul)I wanted, Mr. Odom was patient enough to show me how things worked. I am still satisfied with my car. I love it so much. I am actually looking forward to coming back to get it serviced!

Annette Austin at Gossett Kia is amazing, I absolutely love her. Mark Martin in the financial department was great to work with. I couldn’t ask for a better experience. When I didn’t think it was possible they made it happen. I highly recommend Mrs.Annette go see her on your next vehicle purchase.

I was referred to this specific dealer ship from a previous buyer and after my experience i would love to refer any one who is thinking about getting a new car! This was my first time buying and my sales person was annette! she was wonderful! She was very welcoming and polite not to mention she also didn’t try to push for me to get a car out of my range! i ended up with a new kia that includes everything i specified i wanted!!! highly recommend!!!

Annette Austin assisted my parents with the purchase of a new vehicle. I live in Wisconsin and needed someone to guide my elderly parents thru the entire buying experience. Annette returned my call and advised me that she would assist my parents and that they were in good hands. I have to say that I have never met such a kind and caring car salesperson, who really put the customer ahead of the purchase. Annette treated my parents with humility, dignity and respect, which really made them comfortable. Annette was patient with helping my parents choose the right vehicle for them. We are extremely satisfied with the purchase and would recommend Gossett Kia as a great place to buy a car and Annette Austin as the epitome of what a salesperson should be. Great job Annette and thank you!

Very happy with my service at KIA Covington Pike this week! Upon arrival I was helped immediately and courteously by Brandon Walls. The wait time was very reasonable and comfortable, and my vehicle was returned sparkling and shiny. Thank you for the easy and efficient service!

Staff are always courteous and Im always out in a timely manner. Love that they keep you informed of whats going on with my vehicle.Thank you Branden Walls🙂

Got here for my service appointment at 11am for replacements on two recalled parts on my Kia Sportage. I was told from the guy who checked me in that it should just take a couple of hours. Fast forward to sitting in the waiting room for 3 and a half hours I got up to ask the same person how much longer it would take. He went to check and came back to tell me that it will have to stay over night. I feel like this is something they should have told me from the start so I wasnt wasting my day sitting in their waiting room. Im sure they would have let me sit there all day if I did not get up and ask. They also offered a guy waiting next to me a car to go get him lunch because they made the same mistake with him. Poor communication all around.

Nope. And nope. Wanted to build credit for 18 year old daughter with the cheapest car on the lot. After an hour of running around getting proof of her salary, school stats, employment, past 3 months of work checks deposited, ...... we are told she needed a down payment of 50% of the cars list price in order to make it happen. Hmmmm.

Bought a new car (Kia K5) today with Annette! She was a pleasure to work with, so kind and informative. Everything was a quick and easy process and she even included a bow and keychain! I felt very taken care of and I recommend anyone to go and see her! Thank you so much!

Amazing! I bought my previous vehicle there and absolutely loved everyone even when I had my car services. Upgraded my car today and Annette was absolutely amazing! She made this process extremely easy for me 10🌟 from me. Thank you 🥳

Quick and efficient service, service rep escorted me to my car when ready. Upgrade was a Kia service bulletin (like a recall), so there was no charge. I purchased my 2017 Sorento at Gossett Covington Pike, and it is still under warranty. I appreciate the long warranty on Kia and Hyundai products.

RUDE, incompetent, and unprofessional! Don’t waste your time. I paid to get an issue fixed and they still haven’t fixed it. I was told something needed to be replaced and they replaced it. They charged me for the manual work and parts. I left and had to bring the car back a day later so then they said I needed a tune and tried to charge me again. I’m still having the issue so the issue has still not been fixed after the tune up. Horrible service

Our Sales Representative, Annette B Austin, was absolutely amazing. We went into Gossett Kia with a 2 month old and 2 year old. She was so patient and helped us put our car seats into prospective vehicles to make sure they fit. The purchasing process was enjoyable because Ms. Annette entertained my two year old by walking her around while she continued to work. We came home with a Kia Sodeno and are loving it 🥰 If you are in search of a car, ask for Annette Austin at Gossett Kia to help. You won’t be sorry!

Efficient, courteous, work done in a reasonable time. Color me totally satisfied!Shawn

I’ll like to give a huge shoutout to my Sales Representative, Annette Austin, located at Gossett Kia on Covington Pike she was absolutely amazing. This was my very first time buying a car from a dealership and I can say that I had a great experience. I gave Ms.Annette ideas of what type of car I would like and she was on top of it with multiple choices and was answering any and all questions that I was asking and she helped me choose the car just for me and she actually care about making sure that you are comfortable with the choice of the car. To sum it all up if you’re ever looking for a car go see Annette Austin at Gossett Kia she’s the best and I promise you will not be disappointed!

Annette Austin was outstanding!.. She did an amazing job making my car buying experience to be great here at Gossett Kia. Thank you, Annette!

JT Johnson is the best! He worked with me to make this happen and even stayed late to make sure I could drive my new car home. Thank you!

Justin was courteous and professional...i am very pleased with the maintenance serviced on my car.

Had received a recall letter for me to take my SUV in to be serviced. So I made an appointment and they took care of everything in record time. I was quite impressed. My experiences in the past with dealerships have been long waits. But it was over and out in less than an hour and I was on my way. Friendly, fast service on today.

Justin and Brandon are always the best in the Service Department. They are straightforward and will go above and beyond what is required.

Been trying to resolve an issue with the finance department since January (it’s now May)!! If you buy a car here, I highly recommend you finance it elsewhere. Credit unions are usually the best option. This dealership has to be the worst option!!

Awesome Service, I would like to thank the Kia Team for awesome Service. Bobby Johnson, JT, Michael Collins, Brandon, Amanda, Monica. Thank you for your help and the Rental Car, The Ride to get the rental, all your kind words. Thank you all for saving my job when my Car broke down. Monica thank you for helping me get a lower price repair and for standing up for me with Carshield when they accused me of breaking my own Car. I cant say enough good things about all of you I mentioned. I was so stressed out about my Car breaking down, but after working with all of you and you all helping me, my stress was gone. I call Gossett Kia the dealership with a ❤️ Heart. The love and assistance you showed me was definitely more than I could ever imagine. You all made me so happy that I purchased a Kia Rio. I Pray you all have much success in all you do. Whenever I need another Car, I will definitely purchase another Kia. Thank you and I appreciate all your help and love 💕.

Annette Austin gave excellent customer service she is incredibly patient and very very willing to help. She got me exactly what I wanted a Wolf Gray K5 GT line 💯💯 go see Annette she will help you too

Today, I had the best customer service at Gossett Kia! I pulled in and Trenton asked “if I was there for service.” I explained my problem and he discussed the Detail Department. Trenton went to the Detail Department and discussed my car problem with Jonathan (head of the department). Jonathan came out and looked at the problem. He took care of my car problem today.I was very pleased with my experience at Gossett Kia!

Recall was promptly fixed, by appointment. Problem was parking congestion in service entrance driveway..cars were double parked and not following 1 way parking directions..employee was helpfulin moving cars so I could leave.

I really was satisfied and please when I left Gossett kia today. I really want to thank the sales manager Annette Austin for making me feel great and making things happen for me. Thank you once again😁

I wanted to use a Kia Finance Manager to buy my new Ram pickup and they made it happen. Smoothest vehicle purchase ever..Thanks to Mike Hall, Annette Austin and everyone else that made this such an AWESOME experience 👏 😀 🙌

I love Gossett KIA.They are great. Every one is very friendly and customer service is outstanding . This is my 3rd KIA soul and I love this car. My Doberman loves his car too.

Brandon Walls is a superstar! I dropped my car off for an oil change and tire rotation and it was done super fast. I brought a coupon in from the website and Brandon found one that had a little better deal and gave me that one instead. That little extra mile was great customer service. I was nervous bringing it because I hadnt dealt with Gossett Kia before but I feel great after this experience.

This place may sell you the car , but if something happens to that car good luck. Do not buy a hybrid or any kia for that matter. My car stopped abruptly 2 weeks ago , something about the hybrid system. Still hasnt moved, no calls or updates, not even a returned call .all voicemails full

Poor customer service the representatives there are so unprofessional. I drop my 2012 Kia Optima there exactly one month and one week ago I have not have any realistic progress of my vehicle and they also had my 2012 Kia Optima under a different persons name. I was so afraid that someone took my car because they could not even find my name in the system. I was told that I would receive a rental car up to 4 weeks when I drop my car off and I have yet to have a rental which means I have no liable way to my job or to my school. I am live in Alabama and I am having to stay with my great grandmother in Byhalia Mississippi until my car is ready. I can not go to work to pay my bills because Kia motors service department on Covington pike has yet to issue me a rental car. When I drop my car off I was told I was number 43 in line , the most current call I have received about the progress of my car was that I was number 3 but yet my car still has not been diagnosed to confirm that the recall is from the engine . I check on my car Friday of December 18th and my brakes are rusted from sitting parked for a month and counting . Another Kia Optima that has been there for as long as mines tires are flat and losing air from sitting in the parking lot . When you try to call your personal representative you will have to wait almost 10 minutes to get in touch with him and that is if he is in the office . I have left voicemails for managers and supervisors at the Covington like service department of Kia motors and still no one has reach out to me for the incidents that have occurred since I drop my 2012 Kia Optima there 1 month and 1 week ago . I’m not sure if any one that has drop there car off for a recall for the engine there for a Kia Optima are having similar problems with the service department but I can speak for myself this is the most unprofessional service department I have ever dropped my car to be serviced. please do GOOD AND TIMELY research of all service departments before you drop your vehicle I AM HOPING MY 2012 Kia Optima will be ready or that Kia services on Covington pike will issue me a rental so I can GO TO WORK AND PAY MY BILLS .. very dissatisfied

They get the job doneExactly professional

I came in to Gossett to trade in and get a newer vehicle. Before I even could get in the building Quincy came out, greeted me and listened to what I was looking to purchase. This has been an amazing experience buying a vehicle. They worked with me tirelessly to get me what I wanted.Quincy is an amazing salesperson. I will always come back to Kia and to Quincy when Im ready to purchase another vehicle. He absolutely went above and beyond to make sure I got what I wanted!!!

I bought a brand new kia sedona from these people in 2018. Two weeks ago, my van just stopped working. I had to have it towed to them so that they could fix it since its covered under warranty. My van has 25,000 miles on it. They have had my van for 2 weeks now and just told me that they havent even looked at my van. How does it take 2 weeks to look at a vehicle??! The only response I get from them is that they are behind. Maybe they should consider hiring more people/working over time to get the job done. I will be trading my van in for another vehicle (not kia) as soon as I am able to. Never buying another Kia again!

Purchased May 2019 was great. Did everything online and used banks truecar so purchase was very smooth (sales and financing, everything was preapproved so in and out less than 40 min).Service so far has been good and 1 repair during winter snow has been good. Brandon, service writer, smooth as ice, follows up with me, everything I ask is completed.Will say, with KIA wanting to overhaul their brand, this store needs an update. Its not the 90s anymore. Want to attract a bigger audience, lets make the place look better instead of some Cold War era military like building with bland everything. The Oclub in Barksdale looks miles better...and thats saying something.

I arrived with low tire pressure and asked the service team to check it out. They were able to repair my tire and get me out in a timely manner. Ive always received commendable service at this location.( Covington Pike)

We backed out of car buying due to personal circumstances but I still wanted to give a shout out to Annette Austin, sales rep at Gossett Kia. FANTASTIC professional that knows inventory, options, trim levels...she knows her job and presents well. She didnt hound us and shes not about pressuring customers. Super easy to talk to. Clean showroom, clean vehicles. If we get back in the market, well be asking for her by name.

Had a couple of Recalls done. Long wait, but car was ok.

Absolutely disgusted with this dealership. I dropped off my vehicle on NOV 21 it is now 11 WEEKS since then and I have not even got a diagnosis. I bought a scanner before I dropped off the vehicle and got the codes that said what was wrong with the car. The engine is covered under a class action lawsuit to replace the engine. Which Kia is supposed to replace the engine and provide me with a rental. Again it has been 11 weeks and I have no information on a diagnosis. I have called well over 10 times and even spoke to the manager who said he would call me back with an update which he never did. They say the sent a request to Kia on dec 30 I had to get there number and was told they had no case# even the nice lady I spoke with was appalled they had had it that long and personally was going to call them on my behalf. I can’t work because I have no mode of transportation. I have a job where I drive close to 1k miles in a week often. This dealership has contributed to me struggling to provide for my family. I am now seeking legal advice for what has happen to me AVOID THIS PLACE AT ALL COST.

Always clean. They are always kind and professional. Always keep me up to date about my vehicle from the time. I brought it in, and until the job was completed.

I had an amazing car buying experience here at Gossett Kia Covington Pike. Que B represents the company well! Any questions and concerns I had, from start to finish Que was already on top of it! I would definitely recommend him and Gossett Kia to any one looking to get hooked up with a new Kia!

Having taken my car to Kia Service for an oil change, they were courteous, friendly and professional. They also performed services above and beyond, with which I was supremely impressed and pleased. Brandon Walls help me through the process which was conducted in a professional and expedient manner. Overall, it was a highly satisfactory experience!

One of the worst customer service!! The technicians and store manager and the executive does not know how to value a customer. Giving misleading information each time and the car was in the shop for inspection since Tuesday by appointment only and now Friday evening no one called me with a quote and whenever I am calling them saying differing stories about my car. Such an ridiculous experience.I appreciate your reply but please note that as I was not sure when I would get back the car as there no proper time frame so when I went to get the car back on last Friday itself. I was surprised even more because Mr. Mike just handed over the car key to me without even discussing me or talking to me on the car issue or what went wrong with the car and it seemed to me no one did ever take a look at the car and when I asked where is the car they did not even had that much of a customer service to show me where the car is parked in that vast lot only saying it’s somewhere in the middle lot ...How strange and I never experienced such before!!

Place nice and clean friendly employes

Gossett Kia Covington Pike is the place to purchase a car. I hadn’t bought a new car since 1999. My sales rep, Steve Gipson, met me at the front door with a smile (behind a mask of course). He took great care of me. Steve made the car buying process seamless and completely stress free for me. Im thrilled to be driving one of the baddest vehicles around - 2021 Kia Telluride EX-P!! Some really friendly and professional people. Shout out to Floyd, Michael Hall, and Harrel Moore. Awesome Team!! 👍🏾👍🏾

They love to be friendly to sell a car, but that is where it stops. Their service department is horrible. Tried 3 days in a row to get an oil change since only the dealership can do an oil change on a K5. Not one call back, and not 1 person picks up the phone. And they tried to sell me their oil change package when I bought the vehicle. I will find another Kia dealership to do the oil changes until another business can do them.

I took my vehicle there for repairs. It took 4 days, I got it back and drove home which was 100 miles away. A day or so later it broke down from the same thing that was repaired. I had it towed back to the dealership because it was under their repair warranty. They were supposed to send me an authorization form to sign so they can work on the vehicle. I havent gotten it yet. They wont return my calls. Both managers mike and Jason tripp and Ive yet to hear from them. This is the most unprofessional department Ive seen. This dealership is very nice when youre purchasing a vehicle but horrible when it comes to service and communication. I see the owner respons to all of the 1 star reviews but has yet to fix the issues with his service department. As a retired soldier that held numerous leadership roles, I recognize that poor higher level management is the reason the intermediate managers are allowed to be substandard.

Absolutely awful service department. I made an appointment for 8 a.m. but when I got there, they said Id have a 2+ hour wait for an OIL CHANGE. Another customer behind me had an appointment as well and was told the same thing. The reason we were given was, We just have a lot of cars back there right now. Why take appointments if you either overbook or take walk-ins ahead of appointments?? I will NEVER be back.

The service is always great!!! Brandon is amazing! He is the reason I keep coming back to this location!!!

I called and spoke with Judtin about my concerns. He was courteous over the phone. We scheduled the appointment. He greeted me at my car (wearing his mask) and I discussed with him the issues I had. Again he very courteously explained what may happen when the the technicians serviced the car. There was little wait time. He assured me that if any previous issues arise to bring my car back immediately. Thank you Justin for making me feel safe and valued.

This review is based on multiple experiences over two years with the service department at the Covington Pike location, although I’ve also had terrible service at the other location as well. There’s so much I could say, but most importantly, they just don’t care about you. I’ve refrained from giving a negative review for a long time believing that the bad experience I was having was a mistake, but they are consistent at giving poor service and being apathetic about it. Therefore, the message I’ve been receiving is pretty clear: they don’t care.

Well still waiting to have our motorreplaced. only one mechanic to do that kind of work.they need a loaner car service it would have saved us two grand.

I purchased a car on Saturday 1/09. The experience was awesome!! Annette Austin treated me like family and it was great pleasure to have her assist me in finding a car.

DO NOT COME HERE OR BUY KIA HERE! WORST CUSTOMER SERVICE EXPERIENCE EVER!

I have had several experiences with Gossett Kia, none of them positive. First I had a tire needed fixing, they said it was bad and had to order one, two weeks later they put the tire on the wrong side, long story short they did the same thing two more times. Recently there was a factory recall, made an appointment took the car in sign in and found out the part was not there. I know stuff happens but to me this is just very poor service and should be addressed right away.

FANTASTIC JOB AS ALWAYS!!! Brandon Walls and the KIA COVINGTON PIKE service team ALWAYS take great care of us!! Great service team, Go see them at GOSSETT KIA COVINGTON PIKE!! Service & Sales

Friendly check-in, well-informed of what would happen with my vehicle being serviced, introduced to amenities in the waiting area, told how long the service would likely take, and surprised when it was finished in half the anticipated time. They even found a broken coat hook above a back seat window and replaced it at no charge. That’s an eye to detail! I’m very pleased.

This is by far the worst experience at a dealership I have ever had. About a year and a half ago when my Kia Soul had about 55,000 miles on it, my car completely ran out of oil after only driving about 1,000 miles after a change. I took it to them and was told an oil consumption test was needed to be done. For about 6 months I came back every few weeks for them to check the oil. Sometimes it would be low and sometimes it would be normal. All I was told is that this amount of oil burn off was normal and I would just have to deal with checking the oil myself and adding more if it got low. No more problems besides oil burn off the last year until last Saturday 01/02/2021. On my way to work, I was accelerating up to 70 while merging onto the highway. I noticed I couldnt get up to the desired speed so I tried to accelerate even more. My RPMs maxed out, the engine light came on, and I still couldnt get up to 70 . I drove slowly the rest of the way to work and a family member came to pick it up to take in. A few days later the car was fixed and they charged us $600 for the repair. Took it out on the highway and the same acceleration problem occurred. So it was immediately taken back. The second time it was repaired they said it was a different problem and there was no charge. Once again, took it out on the highway and the same problem occurred. Here is the best part, since they will have to do another more in depth test they charged another $140 after failing to fix the problem twice. Currently, they are still trying to figure out what is actually wrong but this is ridiculous. Over the past two years, every time a problem occurs and I take my car in, the person who was dealing with it had quit and someone completely new is there. If so many people constantly leave, something must be wrong. Do yourself a favor and take your business anywhere else.

I went there for a oil change. The service was terrible. I was number 4 in line n it took 3 hrs to get a oil change. So unorganized. They opened at 7 but the technicians so unprofessional they get there at 8. Theres no communication n I recommend u go somewhere else

Service manager was not the most attentive or friendly person to deal with.

Low pressure salesmen. I would definitely feel comfortable going alone as a woman. Which is to say that I don’t think they would try to take advantage of you because you are a woman. My husband recently bought a sports car from them straight off the show room floor. He was very nervous about it because he had never bought a new car by himself before. Adulting is hard. I already own a Kia from a different dealership and also had a good experience. Maybe just a coincidence or the brand makes sure the experience of buying their car isn’t so scary or painful. We had started at another dealership with another brand and the experience was not great. But they took care of us from the time we called to make sure they actually had the car we were looking at to after we signed the sales ticket. I’m really pleased with the purchase and after the terrible experience at the other dealership I think they cemented our brand loyalty to Kia. When the time comes they will be my first choice for a new car.

On 3/17/21. My experience with Gossett Kia South 2680 mt Moriah was GREAT. Customer Service was Excellent and timely, Cust. svc Rep Mrs Mays was informative. Highly Recommend!

Today, was a wasted trip. Got to the dealership before it opened for service because I needed an oil change only to be told they are appointment only. Since, when?. However, there were no 7:00 appointments there. I got an excuse about them having to finish up work from yesterday. Then, I was told to comeback Friday. Then, he said come back Saturday at 6:20. This is second time in recent weeks I have had a poor experience with this location. I have purchased two vehicles from Gossett. This is the last vehicle I purchased from them. Then, he said I promise you I want to help you. Im short staffed he said. Im the consumer and this was second time I was turned away. One man took my keys and was ready to help me then, he started to put on this dog and pony show. Therefore, it let me know it was all lies. If we dont come to the service department then you wont have the revenue to keep your staff.

I recommend this dealership, I was treated with respect and I had a awesome experience. Great Job 👍

This place has great customer service and a friendly staff. They couldnt help me with my situation but did put me in touch with someone who could. Thank you.

I had a vehicle repair done there for 1900 dollars, 2 days later the vehicle completely broke down from the repair performed. I had to tow it 90 miles back to kia. They need an authorization form to start repairs, I have called 10 plus times to have the form emailed. I havent had one call back or email sent in two plus days. Very unprofessional and services are not reliable. The next step will be getting an attorney03/25/2021 dont be fooled by the owners reply. My vehicle has been there since 16th of March. The only progress I have recieved is pictures on the 22nd. Still being lied too by Mike and Morgan from the service department. I have recieved only one returned call and one one text throughout the duration. I have and will continue to document every interaction with this company.every conversatio

Gossett Kia Mt. Moriah service department customer service communication is not reliable and forthcoming with information. I was contacted to pick up my vehicle and was not provided the correct information. I was completelyand totally inconvenienced; however, when I arrived I was presented with rude customer service, this by far the worst dealership that I have ever had to deal with and I dread having to engage this location, so I am going to have to drive miles out of the way, due to the fact that I am totally dissatisfied with the level of customer service rendered at this location.As this vehicle is for my daughter, I am highly dissatisfied with this location all together.

Good work & very respectful employees

It was friendly and didnt take long

Very good folks

I was referred to Quincy Odom from my uncle that had done business with him and thought I should give him a call. Wow 🤩 !! I called, and Quincy delivered💯. After having a co-signer on my previous 2018 Buick Encore, credit could’ve been better and zero down he delivered!!! 😊 I’m so happy in my NEW 2020 Kia Sorento (which they had to take it off the showcase floor room) I was speechless! From the time I parked my Buick and walked in I was “treated like family” from the managers, staff and Quincy himself. I came home, told my family and now my niece will be buying from Quincy as well. Don’t let low credit, no money down and another vehicle loan keep you from calling Quincy Odom!! 🎉🎊💯

Great customer service ask for Quincy Odom

The staff was friendly and professional at all times letting me know if there were any concerns about my car everything was done in a timely manner I was informed about the progress until the end great team work

I brought a Kia that has so many recall its a 2014 Kia Optima. I am on my 3rd motor. This place is the most crappiest place you can go to get service work. One time I took my car in for a recall on the motor I was denied the work. I took it to Mt. Moriah and the fixed the problem no charge. I take my car in for a loose gas cap code and I was told the work will be about $500 to get done. I get my car back the lights still is on. I called n was told go buy a $25 dollar gas cap. If that was the problem at first why charge me $500 for other repairs? Mt. Moriah is the best place to go for service. They are more professional and are willing to work with you.

Awesome customer service!!!

Gossett Kia is where the Car-Deals are..... Be sure to ask for Annette Austin she will make it happen for you 🚘🚙🚗🚖. From Kia Forte to Super fast Stinger come out today

Brandon Walls is the most professional, friendly and efficient service advisor!! He is always friendly and extremely helpful!Thanks for all you do Brandon!!

Justin Mathews has great costumer service! Very HELPFUL and PROFESSIONAL!

The car buying experience was seamless. Quincy sold me my 14 Hyundai sonata back in sept. I came in to get my first oil change at kia and after I waited 30 mins i was told I had to go to the Hyundai service dept across the lot. I get there there was nobody at the desk in the garage area. I went inside to the parts desk. The clerk was going back and forth with the mechanics about parts. Never addressed me. I stood there for 10 mins or so. I grabbed a business card heading back to my car. I was told to ask for antwon by a clerk I ran into on the other side of the Hyundai building. They got me checked in, but it took an hour and a half to get a freaking oil change and a gas treatment. I regret ever getting a service care plan. Valvoline has me in and out in 10-15 mins. Even with a line it doesnt take an hour to get serviced. I just looked at my bill. I was charged for the oil change instead of the gas treatment, which is like a dollar or so less. I called up there to correct it. I was told the amount was corrected and I would be charged for the fuel treatment, since the oil change is covered by the care plan.

I purchased a vehicle from this dealership 09 Nov 2015 from seller J.T. Johnson. The CARFAX they provided me stated that the vehicle had no accidents. I went to trade in the vehicle today for a minivan (for our growing family) and was informed that the vehicle was in a major car crash. The vehicle was extensively damaged Sept 2014 to both sides and the entire front of the vehicle. Upon careful inspection the CARFAX they gave me was printed on 23 Oct 2015, 17 days prior to when I purchased it. I was in complete shock today when I was told. This is both misleading and unacceptable from a dealership and I highly recommend that you take your business elsewhere. Please be careful with these fraudulent actions so that it does not happen to you. We will be seeking legal action for this matter.

Friendly staff and trustworthy. Will continue to bring my vehicle to Gossett Kia 🙂

Everyone at the dealership was great , instead of one vehicle we went home with two.

Nope I wont be back. This place is horrible and the staff is crazy.

I had an issue with my 2013 optima. My local mechanic told me what the problem was (star coupler in steering column). I researched and found the issue would be covered under an extended warranty due to being a recurring problem with that model. I confirmed this by calling customer service center where the customer service people were extremely polite and helpful. Called Covington Pike service center, waited on hold for approximately 15 minutes. I explained my issue and that I needed to schedule a time to bring it in. Service guy (sorry I didn’t get his name) told me that first of all it would not be covered because my power train warranty was out and that they could do a diagnostic for $140 and then maybe the issue would be covered. He then advised that the first available opening would be over 2 weeks out. I called the Kia dealership on Mt Moriah and though there seemed to be some confusion between how it would be covered (recall vs extended warranty) Mario was very helpful and advised that my vehicle also had another recall that they should look at and I could bring the car in anytime. I will be taking the vehicle to Mario at Mt Moriah on Monday.

I always receive excellent customer service when at Gossett Kia. They have yet to let me down.

I brought my car in to have tires rotated. I did not have an appointment, on a Saturday, but did not have to wait at all. Brandon took very good care of me, and you could not ask for a nicer, more attentive person to take care of you and your vehicle

Going to get your car serviced knowing its done right, and thorough is important to me.

Just bought a 2021 vehicle from them. My sales person, Harrel, was awesome to work with and a very good communicator. However, the business side was not so smooth. I was offered several different warranties on the business side. The prices seemed high so I told him I would think about it. The platinum warranty was offered for $3150 on our telluride. I was informed by a Kia Telluride facebook group that I am in, that Kia of Muncie offers the exact same warranty that is honored at all Kia dealerships for $1450. Because I bought my vehicle from this Kia, I then contacted my business person to let him know that I was offered the same warranty but for less than half the price and if he would negotiate. He NEVER contacted me back, not even with a simple no. I sent texts, emails, phonecalls, and voicemails. It is terrible business to completely ignore someone who just spent a large sum of money at your dealship.Long story short: I highly recommend Mr. Harrel but not the business side.

I would rather drive to Serra Kia in Jackson Tennessee they are way more professional

Kia on Covington Pike they have my car over a month in three weeks they haven’t reached out to me I had to go up there they still didn’t give me no information they let me know my car was in the process of being put on some Machine than they finally call me and tell me I still have two more weeks for the car to get it to the mechanic which they said it was already in a mechanic they had an offer me a rental or anything the communication is way off I need somebody help who can I complain to

Nearly two-week delay in getting appointment for service; but once my car was in, the service itself was excellent.

Very accommodating. Slow on getting paperwork finished up after the deal was agreed on.

My sales person listened to me. He provided great customer service. He never pressured me. I thank him for such a great experience. I will be sending my friends and family his way! The atmosphere was welcoming and warm. The sales manager was also positive and inviting. Quincy (my salesman) you were excellent and your entire team rocks!

My Appointment was on Tuesday of the next week, I had my Car towed the Wednesday before my appointment, look at Kia, my car was ready on Thursday of the week before my appointment. Fabulous Service ❤️❤️ 💓

I want to give credit where credit is due. Hats off to service consultant, Justin Matthews, for going above and beyond. I brought my car in because the engine light came on and the gears shifted very hard. Another service consultant(Brandon) did a diagnostic test on the car and told me what the issue was. There were 2 parts needed to fix the problem. I paid for the parts. One part was on hand while the other needed to be ordered. Brandon said, he would let me know when other part arrives. I drove the car believing everything would be fine till the part came in. Same day not even 2 hous later the car stopped completely. I had to get a tow truck to take the car back to the service department. The consultant (Brandon) said the service department closed at 6pm and gates would close at 7pm. He asked me , What did you do to the car, wasnt it working when you left? I was very upset by this comment. He had no concern,was very harsh and demeaning. I got the car back to Gossett before the gates closed and left the key in the drop box. The next morning, (Brandon) was off. That was a blessing in disguise because Justin Matthews called me and apologized for my inconvenience. He did another diagnostic test and found out my battery was the problem. He called and kept me informed. He showed concern,empathy and was so nice & respectful. He turned a bad situation into a good one. My ticket was given back to the first service consultant (Brandon) because he started the process. I waited for his call. I even tried to call him, but there was no avail. I spoke with the parts department and they said my part was in, yet no call from (Brandon). Finally on Saturday morning the call came through. I am so glad I answered the phone, because it was an unknown number. It was surprising that the phone number didnt say Gossett. I was just overjoyed to have my car back and working. My main point is common curiosity is valued. Respectfulness is admired. Honesty is trustworthy. These things are necessary for any business. I want to personally thank Justin Matthews for showing this to me. Justin is a valued asset to your company. Please let him know how much he is valued.