I had great service, the team communicated well and I was kept in the look about my car. I sat in their waiting area and they always checked on me to make sure I was doing okay! Definitely am coming back again for my services 🙂

Mike was awesome and on a busy day had me in and out fast with an oil change and tire rotation.

They are the best people and vehicles you can deal with and buy.

I had great customer service and was kept in the loop of the service to be provided and the cost of the service!

Staff was amazing, Christy Jones took great care of me, she handles everything so well, this young lady knows what shes doing. THANK YOU CHECK HER OUT, SHE WILL GET IT DONE!!! Gossett hyundai on Covington pike

My car was towed in with a problem of the engine died and would not start. There was a noise before it stopped. George was the first advisor who actually communicated with me but after he took over after about 3 weeks of waiting, things began to move. This turned out to be a very good experience. He kept me informed as to the status and informed me when the warranty motor replacement was on its way. Once the motor was received it was a quick project and I am thrilled to have my Santa fe back. Thanks for great service.

Ask for Christy at Covington Pike Gossett. She is awesome and honest!!!!I had a salesperson from another care dealership tell me that I was driving a $70,000 vehicle...…guess what I paid no where near that at Gossett!!!! thanks Gossett for making my car buying experience painless!!!!

Although my car is used I appreciate the great customer service of all involved. I will definitely continue my service here.

Sounds about like how my service went at wolfchase hyundai. Took my veloster up there because it was making a small noise. Was told before it even went back that there were recalls on my car. Dont get a call till about 3 days later after I had called multiple times. Finally when I get the call back I was told. One of our service men were test driving your car and the transmission went out completely. Though warranty was going to do something since I had the car only a month and havent even drove it 1,000 miles but no the fought hyundai and me. Was cursed and be littled and all hyundai would say because it is there job to do what the warranty company wants is you call your warranty company and see what they say needless to say my car is sitting in my driveway and still wont go into forward or revers

Hyundai Service Center always take care of my SUV in a good timely matter with good quality service! And I thank you guys for your service😊

Great service, in and out quickly and everyone was friendly!

I brought my vehicle in for repairs. Was told it would take about 2 weeks for the vehicle to be diagnosed. It has now been 3 months and this place has only given me run arounds. I was given the number for the GM. The person I talked to told me he would make sure it would be taken care of and to call back the following week. I called back I can only get voicemail now. So I went in to find out what’s going on and I was given the same run around. Was given the associates personal cell number. She said her name was Wynitta. Wynitta says she.will get the car in this week or next week. Another week has passed and Wynitta answered and said she would call back after her costumer. It’s been 2 days and Wynitta will not answer the phone and her voicemail is a guy stating that I should leave a message. I left a message and I still haven’t gotten a call nor can I get in contact with anyone at this place. Do not. I repeat do not send your vehicle to this place and do not purchase a Hyundai because there are not many mechanics that will not work on Hyundai vehicles. So if your Hyundai needs work. You will find a very hard time getting your vehicle fixed.

James Anderson was my service Advisor. He was TERRIBLE! It took 2.5 hours for my car to get a oil change. My truck sat on the outside for 1 hour. I asked him and he said really.. yes you know my truck had been waiting for PAPERWORK FOR A HOUR. I told him I would never come back to this location. He has 0 customer service skills! I’m really unsatisfied. It was a time I came before where his boss called him over the phone and asked him why wasn’t a gate open and he acted liked he was slow then to. He had the boss on speaker phone. He is AWFUL!

Car been at dealership since June 19th and wont be ready until mid September 🤬🤬

Keith in the service department was amazing and John in the part service was too…thanks hyandai

Weve been on the road for 3 weeks and needed a tire repaired. Juanita got us in quickly and took care of with more than a smile.

So unprofessional! One employee from the next have no idea whats going on! They tell you one price and then its another after the fact!

Great folks, quick service, clean waiting area!

Kevin Williams was an amazing Salesman. Made me feel welcomed from the time I parked in the parking lot. My experience was great. His trust and positive mindset and attitude helped me to stay positive and helped me to gain the confidence that I needed. He assured me that Gossett takes care of their customers 100%. Left there overjoyed and excited beyond measure. Thank you for your great service! Came and was determined to do a trade and didnt believe that it was going to happen. BUT with Gods help and good faith things turned out in my favor. Went lookin at a Sonata and Elentra but turned out getting 2021 Mitsubishi Outlander Sport. Soooo happy. Been smiling everyday since Saturday. ☺ Felt like I was there only 30mins thats how things flowed

Quick fast, staff is very professional. Will always get my car serviced here

Worst experience. My car has been there for a week and still has not been fixed. Everytime I call to see what is going on they say they will call me back and no one does. I will be paying almost $2,000 for them to fix my car when they finally do but yet the service is terrible and slow.

They took 3 hours for an oil change and induction service, and they tried to charge me more than we agreed upon

Nice people. I had a light come on and needed to get it checked out. I went with no appointment since it was a dash light and I felt it needed addressed right away They got my Elantra in right away and fixed the problem.

I made an appointment to get my brakes fixed that was covered under warranty and while my car was being serviced the tech Antwan informed me of a computer recall and stated they were going to take care of this as well. I would say the staff was not too friendly, maybe just another hard days work so I get it & they were not rude either. What I will say is the staff was very respectful and very thorough and took good care of my car. I actually was referred to this location by Fidelity but being unfamiliar with the local area I chose Wolfchase Hyundai instead, after speaking with Scott the Service Manager at WH location who totally was impressed by my research and knowledge of my warranty policy, Scott was somehow degrading at the fact that I was a women of color and proceeded to make gestures of “You seem to be pretty & smart for a Lady”, YES Scott I am so at that moment I cancelled my appointment and scheduled with Gossett Hyundai... Best decision I made. So you see knowledge is Power even if I’m a Pretty Lady🥰.

Unfortunately there is no option for 0 stars or even negative stars. Literally the worst car dealership experience of my life. 10/10 would NOT recommend.

They are driven to their own ideas not the customers

This post is not a reflection on their actual service but just the trouble I am having getting it. I used the online appointment system and received a confirmation by email. Doing do due diligence, I called to confirm my appointment and make sure I could get the service I was looking for. On the phone, John said he could not find my appointment in their system (!) but was extremely helpful and re-booked me for the same day at the same time, took my email and phone and send me a confirmation.I showed up on time and was told they were short handed and it would be 1 hr 1/2 before they could get to me. I took time off work and drove across town for this and definitely didn’t have an extra 1 hr 1/2 to spare, so I had to leave without service.Which is not great since I have to drive out of town tomorrow.But mostly, when you make an appointment (and it is confirmed) I would expect to get service at the appointed time -or- a call or email letting me know there would be such delay and offer a different time. We’re all busy and things happen, but I know the dealership can do better.

Was quotes 3 different lrices by3 differnt people But I paid the cheapest for oil change

Willis was awesome to work with - he showed us the Palisade and CX-9 and was very knowledgeable about the brands. Although we ended up going with the Telluride at another dealership, Willis deserves a shoutout and your business, if you’re looking to buy a new car.

Terrible trying take people money and rushing people to buy. Go across the street better service not rude at all.

Bad service. Lowdown, disorganized staff members. Misplacing keys, was told by mechanic cars are purposely being rushed out to “get them out the way” My vehicle was incomplete when I received it.

I only deal with Antwone! He has the BEST customer service. He goes above and beyond when it comes to working on your car. He is very personable and he explains what needs to be done before he takes your keys and move your car.

I own my Hyundai outright and have never had such exceptional service from a dealership. I had taken my car in for maintenance and there was an error and they promptly called me to come have it fixed for free as usual. I serious thought about buying a different type of car for my next car but Ive changed my mind because Hyundai is the best to their car owners. 100% satisfaction all the time, I couldnt say the same for any other company out there and Ive had a few. Thanks Gossett & Hyundai you rock!!!

John Snell and David Montgomery were so helpful on this visit and on every service visit Ive had in the last 9 years. I will always be a loyal Gossett customer because of the great customer service I get every time I go there.

Great service, they kept me inform as to the progress. One of the most painless service in a while. Highly recommend.

Gossett can always be trusted to help my daughter with our car, since we live in a different state!

A great place to buy a car!!!!

I got my car 5yrs ago from Gossett Hyundai.The Mechanics Jeff and Bear has Done a wonderful Job. Never had an issue or problem once they finished. They have always kept my car in Great Shape. They been my Mechanics for these 5yrs and more to go.

Timely, professional service. David Montgomery was great!

I love those guys they also take care of me. Wouldnt take it anywhere else

I purchased my car here used 2 years ago and I also take it there for service and I have YET to walk into the service area for what I don’t leave owing them $4-500+ dollars. I go in for an oil change (prepaid) so free, and I guess because I am a female they feel that they can just take advantage of me. I return there because I want to know that the person working on it with my vehicle is knowledgeable and friendly. I feel defeated every time I go there and say to myself I’m going to another Hyundai dealership the next time but I try and give them another chance. Well, the honeymoon is over! And I do mean OVER! Thank you for all that you have done and for giving me My last wake up call. BYE!

The service department is awesome here. Antwon was very professional, kind , and helpful through our headache of problem. He fixed it all with ease . Thanks for being awesome people !!!

It was pretty quick and easy. Even upon closing was able to finish up with no problems!!

Mr. Montgomery,the service manager always try to make sure I get the best deal possible for my service needs and that is much appreciated;services are done in a timely manner and very professionally by service technicians

Had my car towed to service center on 12/20. Amanda was great, very friendly. She contacted me the same day with the status of my car. Excellent customer service and good price. I picked up my car very early the next morning around 7 a.m. with no wait time and even at that early hour they were assisting other customers. Will highly recommend them. Thank you Gossett Hyundai!!

The last three vehicles I have purchased were from here. This time James Turner was my sales person and he was amazing. I saw a car that I liked from across the lot and when I got closer I realized that was the vehicle I would not leave without. Two hours later I drove off of the lot with it. Will definitely do business with again!

Everyone was very nice and professional especially our salesman Joe Austin. I would highly recommend Gossett on Covington pike to everyone.

Great place!!

I made a review earlier and had gotten busy but would like to say that David called me the day after I made a review about them not being helpful, but David made me feel better about the situation. He is going to help me and make sure that I will be taken care of if something like that happens again. Like I said I know things happen and it was out of their hands but I felt like they could have done a better job of taking care of me. But David has made me feel better about them and I really appreciate him calling me about the problem and talking to me. It removed my other post from earlier when I posted this but very glad that I had gotten help.

Great sales department and customer service all around

They are the best took my car in before work and got finished in timely manner. Also the staff is very friendly. Great prices as well

Purchasing my vehicle from Gossett Hyundai was a wonderful experience. My salesperson Taylor was very professional and knowledgeable. I will definitely be buying my familys next vehicle here!

Got no answers about why my maintenance light was on. Got told to bring it back if it comes on again although this is the third time it has come on. This is a brand new car.

Gossett Hyundai charged me $1500 over 3 visits and still did not fix my car. One visit to Wolfchase Hyundai fixed the problem. I told the folks at Gossett repeatedly that the car gave me no electrical issues, but they replaced the battery and the alternator nevertheless, thinking it would help the engine turn over for some reason.I dont know if the individuals at Gossett Hyundai are incompetent or crooks but dont throw your money away at this establishment.

Everything is very good

The service department took care of the loose bolts on a strut and fuel pump failure that were covered under warranty warranty hat the Wolfchase Hyundai refused to do without paying out of pocket ! The service manager assured me that our bumper to bumper warranty was just that to him. We will always come back to this dealership for any repair needs in the future!

My mother, sister, and I have been purchasing our cars through Gossett Hyundai for SEVERAL years and have always had a great car buying experience. These guys have always been great!

I just wanted to say Thank you for the WONDERFUL SERVICE you provided me on 11-25-15! (Sorry Im a little late posting this) Your staff is always friendly and helpful! I will be coming back to this location!

These people especially Karen Tate are great. They helped me when no one else would!

Do not GO to the service department here. Antiwone is a VERY POOR service person and makes the whole dealership looks bad. They had me car for over a week and no reply back asking for the status of my car. Took two days to get in touch with him and I had to take it to another dealership.

Second time having service done. Always fast service, informative and lets you know of all recalls on your car. Only thing I didnt like was the run around about how long to leave my car. I had to have recall service done and the first guy told me 2 days, I rented a car and the lady told me 3 hrs when i brought it in. Wasted money on a rental needless to say but it was free service! (dont know if that is always good)

Got my new car for Kacy at napeton hyundai great guy... help me a lot

I love Gossett they took care of me, when know one else would.

The service department was great had my tires put on in a timely manner will tell friends how friendly and efficient the team at Dodge Jeep were.

The service department has friendly staff and they have fast service. So far I have been pleased with all my visits.

I had originally purchased my 2012 Sonata Hybrid in California. I had issues with a belt / pulley system, the District Manager came down and listened to the noise, (which a previous dealer couldnt find) and figured out what was wrong, ordered the part, had me come right in, and fixed the problem. They also reprogrammed the computer on my car, and now my car drives even better an smoother than before. Thank you very much, and will do business in the future. The sales manager, Brian is EXCELLENT, and a great asset to your company as is the District Manager. Forgive me I dont remember his name. The people at this dealership are SUPER awesome !!!

Brian took excellent care of me and my vehicle. He exceeded my expectations. I will always bring my Elantra to him and the great team at Covington Pike.

Great service. Brian Chambless has met and exceeded my expectations from the routine servicing of my Santa Fe to some minor work accomplished under warranty.....hes the main reason I keep coming back to the Covington Pike location from Arkansas.

James Turner is a very knowledgeable and helpful salesman. He made the car selection and purchasing experience much less stressful. I will recommend him and his dealership to friends.

Was a really good visit ... in and out within 30 minutes for an oil change and general check up ....exceptional service and really nice people.... need to be able to rate them a 10 instead of just 5 star !!! thanksBrenda Pannell

They are the best!!! , Dating kind and knows how to get it done!

They wasted my time (6 hrs to be exact). The one car that I actually wanted and said I could get, they turned around and said well the bank want you to get a different car more updated less miles then the 1st one but same price. The car was extremely dirty, cigarettes ashes everywhere, and they had to boost the car to make it run and it drive horrible, I said no and the salesman got upset. I couldnt understand if it was the same price why I couldnt get what I liked. Im sure they was trying to get me to buy a lemon. I will never go there again

I had an emergency today, Friday before Christmas: my driver’s window was all the way down and wouldn’t go up. And it was raining. They accepted my car immediately and fixed it

I am very glad I came to Gossett Hyundai for my auto needs, my salesman and the staff was nice and courteous and right away he knew what I was looking for, I will recommend to my friends.

First they sold me car which has 5k miles on it and made me to sign on non-refundable form for 1k $ and told me that I need to take that car which has 5k miles, after discussing for 3hours they gave other one which has 300 miles on it, but price is high compared).For Car loan I was told credit checks will be removed in a month, but still(Purchased car on May 2017, still effecting me till date(Feb2018) those checks are effecting my credit history, if they dont know about when this checks will be removed they should not have suggested at all rather cheat me like this.As a complimentary for purchasing new Hyundai sonata, I was told total servicing will be free in 1st servicing, but when I went there they changed their words that only oil change is free. They dont stick to their words. Sales persons treat you well but their car pricing is not friendly at all. I would rather suggest to go and but cars in other locations than vendor.Overall I dont recommend to anybody.

I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated No, it shouldnt take us any time to repair your light. My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!

Great, Awesome, Fantastic Service

Will let you leave unsafely.

I received great service when I took my car in.

Too busy. Only 1 tech working. Could not help us or even offer advice. No help at all.

I was out there in October to help my girlfriend get a car they told us to come in and they would get her approved that didnt happened and also they ran my credit 20 times and my girlfriends I have called everyday for them to get these inquires off my credit report and no one will return my call

Great establishment for you car services

James Turner was wonderful!!!! Thank you for everything and we LOVE our 2017 Sonata!!!!

Great

They pulled my credit 18 times, after my visit here my score went down, I know sometimes in the dealers they pull a couple times for get the best rate, but 18 hard inquiries will hurt your credit a lot...

I had to return my car to the after service was completed, but I was totally satisfied with the work they did on the second visit. Im taking my car back for service.

Gossett will due all they can to get you into a car😉 Check them out😁🤩🤩🤩

Stay away from this place. They dont want to help you. Hope you never have to go to the service department here! Dont buy a car from them so you wont have to. This place is bad.

Terrible. The recalls on these cars are insane and literally take forever. We are going on 4 months now waiting on the 3rd engine replacement. I wouldnt recommend these cars at all. Turbo edition is the problem.

Process is to slow They try to sell you something you dont want and always trying to come up with a crazy price

Complete and timely

Its sad that I pulled in the service lane and wasted 20 minutes waiting for someone to help me and was only acknowledged when I asked how to leave.

I went in for an oil change and was out in 30 mins!

Good people

Great service