A very pleasant buying experience! Everyone was super friendly! I drove 500 miles to trade and did most of the work through text and phone conversations. When i got there, everything was as we agreed to! Perfect!

Fast friendly service, I was really happy with the help I got getting a new vehicle. I will definitely check with Mathews budget auto first for my next vehicle perches.

Our initial salesman was rather pushy. He kept telling us he doesnt do high pressure sales and yet thats all he did. We ended up coming in on his day off and buying a truck from the more quiet, calm salesman.

I had to schedule maintenance for an airbag recall on my Ford Fusion. The service number pointed me to this Ford dealership for the repair. I took the vehicle in on a Monday and got it back the same day. Awesome. Except it wasnt. My rim and quarter panel sustained damage at some point during the repair. I literally just redid my wheels a week before this. Not cool. This isnt my primary vehicle so I didnt notice until now. Unfortunately, I didnt take any pictures before so I cannot prove anything, and since I probably have no recourse in this, no point in getting angry, Im just disappointed in myself for not snapping some before photos. Fair warning to folks - takes pics of everything right when you drop your vehicle off and inspect it completely when picking it up!

Had wonderful service at Mathews Ford in Marion....Have been having noise in my front end for a while. They determined it was my control arms and sway bar links - NO MORE NOISE. It sounds like brand new again for a 11 year old Taurus. Thank you Josh for a great job well done.

We recently had two vehicles serviced at Mathews Ford in Marion , Ohio. One vehicle had been purchased at Mathews, Ford and one had been leased.We have always been very pleased with the only salesman we have worked with for many years, Kevin Clements. He is friendly, polite, very knowledgeable and he does not use high pressured tactics to sell or lease a car, van, or truck.Every person we have had an interaction with at Mathews, Ford has been helpful, courteous, and concerned about our experience.The Service Department at Mathews, Ford has been excellent. The are very knowledgeable and you can be assured that they are working very hard to have your vehicle serviced professionally and in a timely manner.Our conversion van threw a big curve ball at them and gave the crew a difficult problem to solve. The problem was not of their doing but a result of converting the van to our specifications.The technicians and Service Manager went above and beyond the call of duty to fix the problem and to ensure that it was up to their high standards of excellence.We love the people at Mathews, Ford Marion, Inc.

Great very easy people to deal with. I went 8n to just test drive a vehicle and cane home with the car. Mark Warner is a great salesman

The service Dept here is a complete joke. They act clueless and can’t given any resolutions for their mistakes. Took truck to the local Mr Tire and got truck fixed in no time.

The best dealer in Ohio. Service actually cares about its patrons. Always find a way to make the dreaded repair process the least painful. No high pressure sales here. Highly recommended to any one needing a car repair,large or small. Honesty goes along way and I dont think you can find that easily😁

Their service department is the best. They care about you and do such a great job of informing and educating you on the details of your repairs to your vehicle.I would highly recommend them as they are truly professional!!

Did a very good job repairing my stupid mistake 😥😢😂

GOOD SERVICE, NO COMPLAINTS. TIRES RIDE AND HANDLE GREAT.

If you want an honest salesman who genuinely cares about the customer see James Adams at Mathews Honda.

Outstanding customer service vehicle was done on time no surprises it when it came to the billing couldnt ask for anything more.

Efficient and friendly staff and service. Waiting room for service patrons was clean with plenty of natural light. Work shop, from what I could was also very clean and organized. For the service I was having performed on my truck the wait time was reasonable.

TOP NOTCH!DOWN TO EARTH AND HONEST!

They were extremely helpful and answered all my questions. I didnt take any pictures but their work was excellent. Perfect paint match and you cant even tell it was worked on.

To start, I had a great experience buying my 2014 Ford Explorer. Kevin C. was amazing, friendly, and helpful along with the finance department. My issue is 21 days after buying my vehicle, i get a check charging system message + battery light on the dash. I call Kevin to explain the problem and as always he was helpful and told me to bring it in at noon the next day. I brought the vehicle to the service department at noon and they took it in and directed me to the waiting room. I sat in the waiting room for 3 hours(well more like 2 hours and 56 minutes) and was given my keys back by Josh. He told me the alternator was not charging and they would call me before they closed so he could talk to sales and figure out pricing. I left unsatisfied wondering if i was going to breakdown on the way home or not. Now here I sit at 6:45pm and have not received a call. The service department closed at 5pm. My issue is this, i purchased the vehicle and a 6 year Powertrain Warranty( i dont believe that covers my issue) LESS THAN 21 DAYS AGO. I HAVENT EVEN MADE MY FIRST PAYMENT. Hell i havent even received the title in the mail to switch my tags over. Shouldnt the dealership take care of this issue with no charge? Where has common courtesy gone? I would love to make this a 5 star review and send everyone i know to buy a car here, but if this how they treat their customers then i cant suggest it. Hell i will delete this review and post what an amazing experience i had, but until then find another dealership that takes care of its customers.

Terrible experience! I bought a 2016 Cadillac Escalade from them. Car has been nothing but a headache with transmission issues. They say they have a 30 day warranty but won’t even return anyone’s calls when you leave multiple messages. Terrible way to do business after spending almost 50 thousand dollars there.

The guys there are great at what they do

Found a car I liked for a good price on their web site. Asked for the price out the door with all taxes and fees. One call back shortly with a good price. They were straight up in their pricing, with no significant add-on from the advertised price, except for taxes and licensing. Helped identify relevant available discounts. Efficient service in paying. Met that evening at the dealership and quickly completed the transaction with all questions answered and smartphone setup for remote access completed in less than an hour including test drive. Really like the Lincoln and extremely helpful service. Happy new owner of a Lincoln MKZ. Also loved my 02 LS.

This is an amazing group of people. I found my car and drove 5 hours to this lot to get it. My salesman Mark made the process as smooth as possible, while Jarred, the finance specialist, had me in and out quickly. Kind, funny, experts who do their job well. Having a great car is also a bonus! Thank you!!

The service is exceptional. The staff are always friendly and helpful. The reason I gave 3 stars is because I don’t feel safe being at the dealership. We have an immunocompromised family member at home. No one at the dealership wears masks. In light of Marion’s numbers going up again, I will not be going back until the pandemic Is over.

Had a fuel leak on the filter got me straight in and fixed GREAT JOB GUYS!!!

Kevin was very courteous, knowledgeable

The gentleman that is currently assisting us with a vehicle purchase is a really good guy. He hasnt been pushy and hasnt fed us a line yet. It certainly has been the opposite of the shark mentality that we have experienced in the past.

Took my daughter and her husband to Mathews to look at a new truck. They bought a 2019 Ford Ranger that they absolutely love. I am very proud of them for getting it all by themselves. Very impressed with the staff at Mathews for not pressuring them into buying it. I would recommend Mathews Ford to anyone. I might even check them out in the future for my personal purchases. Thank you Mathews and enjoy your new Ford Ranger kids!

They need to update their coffee maker from the year 1947 to the coffee maker that allows you to put in the package with what flavor you want.I know its hard to let go of a ancient relic just take that first step and a whole new world will open up for you

My experience with Matthews Ford was the best car buying experience I have ever had. From the start of the process they we receptive and accommodating. Picking me up at the airport and driving back. I cannot thank Coty and all of the people at Matthews Ford enought.

Mr. Mark Warner was great! Truck was ready when we got to the dealer and was just as he described it. Mathews Ford buying experience is outstanding!

I live in Columbus,Ohio and had been looking for a car for 2 weeks. Sure Columbus has many options, but when I stumbled across this particular vehicle at Mathews Ford, I knew I was sold. By far the best deal possible. So the hour drive to get there was definitely not a big deal.After arriving I knew I came to the right place, all the staff were very professional and welcoming. (Not your normal pushy sales guys) Zach my dealer was awesome! I spoke with him over the phone and when I got there my vehicle was parked in the front waiting on me. Mike the finance manager was just as cool and extremely helpful.I would recommend this place to everyone. These guys rock!

Satisfactory took good care very efficient and helpful

The guy at the parts counter is the rudest person I have ever talked to

Brian was are sales person and done atl great job for us most of the sale was taken place over the phone he stayed with in or amount that we told him done a great job! Would sell with them again

Good customer service

This app. Tells you all you need to know about any vehicle youre looking at, or any vehicle youre interested in. If you have more questions, you can call them and get your questions answered. thank You, Lisa Berry!!

My wife and I have always had great service at Mathews Ford in Marion. This last service we placed our request on a smart phone instead of the computer. For whatever reason our appointment showed no service requested even though the Works was selected ....just a tire rotation and oil change. The service manager still got the car in and out in about an hour. Excellent customer service and work! Thank you, Mathews!

Ive been using Mathews ford for both my vehicles. I would recommend to family and friends.

Everyone was very nice and helpful. We were treated with respect and kindness. Financing on a Saturday was easy thanks to the staff. We came to look at 1 vehicle we found online. They were the only ones who returned our call!I love my new to me expedition. The only thing I was upset about was that I was told the drivers seat was replaced due to the old one not any good. My heated seat does not work. Not sure if it got hooked up wrong or what. But the salesman was not at fault for that.I would gladly buy another car from them again!

I had a great experience. Made an appointment to get an oil change. They got me right in and out. Everyone was very friendly too!

I had a very good experience at Mathews Ford. There was no pressure to buy and everyone was honest. I was upfront with my intentions and they in turn were the same. It was my third stop of the day. I presented them my bottom line price and they eventually agreed. The post buying process was also non-pressure experience. I will definitely give them a shot again when I purchase in the future.

I dealt with a salesman who had only worked for Mathews for only 5 days. He was obviously trained very well because he answered all my questions with confidence in his employer. Im very happy with my new car at this time. I have suggested to many of my friends to deal with Mathews about new vehicles and great customer service.

Was great!!! Zach was friendly and very easy to work with. Got us what we wanted!!!!!!!

GREAT EXPERIENCE!I worked with Jenny to purchase car. I couldnt have had a better experience. She was caring and considerate and extremely helpful and knowledgeable. She answered all my questions. My car is exactly what I wanted I am very pleased with my SUV. I would recommend them I will be back in the future to do business with them again.

Poorly ran so called service team. Misdiagnosed my vehicle, which cost me over a thousand. Caused damage to vehicle and deny it. Wouldn’t suggest to anyone.

Hopefully Mathews can get my financing done, but either way, I give them 5 stars because they gave me 5 stars even though my credit score dont deserve 5 stars

Omg!! I went to c if I could get approved for a car and got a car the best car ever I love it they were very nice very professional very clean and I would highly recommend to anybody needing an upgrade or just a car period

Excellent sales service by Kelsi Fissell. She was able to get the cars we had seen on Mathews website. Very knowledgeable about both vehicles we inquired about and there features. Would recommend Kelsi Fissell to anyone looking to buy a car. She treated us like family.

As of right now Im leaving a 3 went in because got a letter saying I was pre approved get there and they tell me Ill have to come back in a few days do to my credit being low and theyd have to jump through some hoops which is great... But why would you send me a letter saying I was Pre approved... And if I was pre approved why did I get denied or get told theyd have to work with a bank for a few days to see what they could do... 😞😞😞 Feel kinda like I may have wasted a drive over... Will be waiting on hearing something from salesman... Hopefully they can work it out like the guy said. No complaints otherwise very professional not pushy just wasnt PRE APPROVED OBVIOUSLY LOL

Mathews Ford Service has always treated me fairly and with much respect. They show concerned interest in the performance of my vehicle and with the satisfaction of my service experience. I have always been pleased with the results of my vehicle services.

They recently sent me a letter saying I was pre-approved to refinance my current loan OR that I could get a new car and they would pay off my current loan.Then when I called all they were intrested in doing was selling me a new car.They then said I was no longer aproved for refinancing even though I recived the letter four days ago.So bassically the lied to me...and ran my credit score for no reason. Terrible business

A very nice Ford Dealership a nice young man met me as I walked in, must of seen the Village Ford plate on the front, and told me a person would be out with the paperwork, 5 min later I was on my way home

Me and my family have purchased a total of 6 cars from Mathews Ford, although my last purchase has me questioning the integrity of the dealership, I made the mistake of trusting the salesman, who had sold us all of our previous vehicles, that I would be getting a fair price on the vehicle I was purchasing, and ended up paying 5.000 over Kelly blue book for the car, and was not told the car had been in two previous accidents, also had to do a major repair on the front end (ball joints) and finding out today the air conditioning compressor is locked up, which they will not even look at without me coming off of $100, I just purchased the car in December, just very upset

Another great visit to the service department for scheduled maintenance. Josh does a great job and keeps our vehicle in good shape.

Kelsi did a fantastic job. Everything was ready when we got there. The whole process was simple and quick. We greatly appreciate her.

My husband has his oil changed here every time. They normally get him in done and out the door within a couple hours. Thanks for the prompt service and getting him back on the road.

They got truck in for service on day requested. Could have had a day earlier if I wanted. Work done professionally and due to some unexpected additional repairs, they even were able to have that work done by the promised finish time for the original repair. Well pleased with work, follow up and communication between service and myself. Jeremy co-ordinates the entire thing. Will continue to use Mathews Ford for my everyday service. They do a great job.

This was the easiest car buying experience I have ever had. Thank you to the sales team they were great...

There were several snags in my repair process but Jeremy did everything he could to make it right.

My wife recently purchased a new Ford Explorer from Coty Cox, and the experience was great. I’ve had nothing but positive experiences at this dealership over the years, and I will say Coty was awesome to work with. He made my wife very comfortable and was extremely friendly - not pushy in the least bit.Regardless of what type of vehicle you are looking for, I would highly recommend giving Coty a crack. Again, polite, professional, and extremely helpful.I know when I’m ready to trade mine in, I’ll be working with him.Thanks to the Mathews team!

Had a great experience buying my truck at this location. My salesman, Don Sayre, was helpful and kind throughout the process and made things easy for me. Great staff overall.

Ryan and the service staff are awesome. We shopped around for a service department before trying Mathews and we are happy with our decision. They are always kind and eager to work with us planning service to fit into our schedule and budget.

Excellent service took them 1 hour to figure out what was wrong with my car and told me it was still under warranty, had took my car to another ford dealership a week prior and they couldnt figure out what was wrong, thank you so much for the great service, would highly recommend you! Took my car back to get it fixed, service department is excellent,very professional and friendly,know where I will take my car from now on! Good jobs guys!

Ive had nothing but good experiences with Mathews Ford of Marion, from the purchasing process to any servicing of my car afterward. I would recommend them to all of my family and friends. 😃

My experience here was fantastic. They had the vehicle I wanted, but was also willing to help me find what I want from another dealer. I love the personal attention and the good feeling I get from buying there. My wife and I both have Fords from this dealership. They are very helpful and knowledgable about Fords.

The salesman, Kyle, was very helpful in answering my questions and finding the vehicle that I wanted. The general manager, Spencer, was very friendly as well. I would highly recommend Matthew Ford to anyone wanting to buy a car. They worked with me with the payment that I wanted and when I picked up my new car it looked just beautifulThanks Kyle and Spencer and the finance gentleman as well.

I always have a positive experience at our local Ford dealership. I moved 20 miles to the next town and still drive back to the dealership because I know they are friendly, courteous and I always know what to expect. Their concierge service is top notch. Estimates are always spot on or within $100.

Mathews was running a scam promotion. Received a mailer with a chance to win, pulled open the tabs and matched a winning prize combination. Called the number and was told I was a winner. Arrived at the dealership and was told this only qualified me for a chance to win. What a total load out bull, will definitely never buy from them with these tactics!

We have had a reoccurring issue with the car pooling water and the heat/air blower not working. Josh has gone out of the way to get this car fixed. Hes very patient and calm - even when my frustration with this car is at its peak. Hes the reason we will return again for service. Just hopefully not for the heat issue ;)

Awesome experience no pressure sale love my 2009 Ford f250 thank you Mark Warner for you help on the sale of the truck

Even though we were looking for a Chevrolet, the people at Mathews Ford were more than helpful. We bought a 2015 Chevrolet Tahoe LTZ and the experience was fantastic! Questioned were answered, a second key was made without hesitation and we will be back for our next vehicle. Thank you to Spence and Kelsi for making the experience one of excellence!

Good people. Little slow with the paperwork but understandable.

Excellent customer service. I went in for my 36,000 mile maintenance and they came under the quoted price! Gotta love that. Comfortable surroundings and friendly staff. Highly recommended.

Thank you to Josh and team in the service department! We were Traveling through Ohio from Michigan with our camper and our new F-150 had an issue. I called 30 minutes before pulling into the dealership and they were waiting for us ready to help.Thank you so much and I wish I were local because I would be visiting you guys for all of my vehicle needs. Ford Motor Company should be very proud of the service you provide to its customers. Keep up the great work!

Had an oil change and 25,000 mile check. Reasonable amount of time. Perfect results and good advice. I always come back to Mathews.

Very friendly, knowledgeable and willing to deal! Service is exceptional, no problems getting scheduled for a appointment. I always refer family and friends to Mathews Ford.

Best dealership I have worked with in many years. They are fair and they work with you to get you in the car you want. Good service department. I come from South Carolina to buy cars and service them. The 4 was because the business manager caused us problems by not registering our car properly . That is the only glitch.

Super outgoing employees and helpful! They were able to find a car I wanted and work with my payments plus being honest about what the best option would be for me.

Best service ever. I got my tires rotated,oil change. Trust worthy. Great Staff...Thanks Jeremy for being so kind

Got out of old loan n into newer ride

My husband met with Rob and he was great! He really did what he could to help to help him get into a car. He was so great that we took my MIL to get something from here. However, If youre not interested in wanting a new car the sales manager will not give you the time of day. My MIL had an appointment with Rob and the sales manager took over and wouldnt even look us in the eye, and barely talked to us. He was pretty rude to say the least since he wasnt getting the commission he wanted. He also told her she HAD to get a 2020 in order to trade her car in... I was interested in also purchasing a a car today because of Rob but after our encounter with the sales manager I will go elsewhere...he pretty much hijacked us from Rob.

Excellent service

I bought my Lincoln MKZ a year and a half ago from Mathews Kennedy. Yesterday, the battery died. When I called them, they dispatched the Lincoln Roadside service to me. They arrived within a half hour. Meanwhile Lincoln texted and called me periodically to check on my status. They made sure I was in a safe location, and it seemed important to them to make sure I knew exactly where the repairman was, on his route. Lincoln jumped my car and it drove fine yesterday. Today, it started slow, and I took it right into the service station, they provided me a ride home, to wait, and new battery, (under warranty) at no charge...I appreciate their service and would recommend them to anyone.

This was the best car buying experience that I have had in a long time. Besides that Ford is my go to vehicle always. Thank you so much Tim

The service center is very efficient and professional for providing quick and excellent work on my vehicle!

Great customer service! I would recommend Mathews Ford to anyone interested in purchasing a new or used vehicle. Im a repeat customer.Just bought a used truck, very happy with purchase. Excellent customer service.

I had purchased a vehicle from them and two weeks later stopped in to look at a Honda Civic for my daughter. I test drove it, negotiated a price and let the sales manager I would be back the next day with my daughter. He never mentioned or suggested I should put a deposit on it. They sold it out form under me later that night. After leaving several messages for him I finally reached Nick (sales manager). Very poor attitude. He stated several times his job is to sell cars. Apparently taking care of customers isnt in his job description. I wont be going back.I left a message for Spencer Mathews the GM over a week ago and no return phone call. They apparently dont care about customer service.

On 04/14/2018 you gave us this review:5.0 /5I recently had my C-Max and Focus serviced by Mathews Ford Marion. Each time Little Jim and his technicians promptly checked my in and serviced each car. They are outstanding in the work they do.

I took my car in to get a bulb changed in my 2013 Ford Fusion Titanium. Apparently, you have to remove the bumper to change the headlight bulbs. The bulb that was out was the one the lights up when you remote start the car. So, I waited an hour, got charged a ridiculous amount and the bulb still doesnt work. 😡Update: I recently had to take car in for a recall notice and told them about the bulb issue and they made it right. 👍

Rick, the Body Shop manager, was courteous and explained the status and plan to repair my Mustang.I have had prior repairs there and they do a terrific job.

I always get great service for my F150 here. I ask a lot of questions and they never seem to mind. That is customer service!

My car was recently involved in an accident that did extensive damage ($11,000.00) at a most inconvenient time (at the same time as we were required to be out of state for family emergencies). The car was out of commision for several weeks beyond the rental coverage provided by my insurance. The insurance company was in great measure responsible for the delay but did not accept responsibility or provide additional coverage. That was not the case for the caring staff in the Matthews Auto Group body shop. I cannot adequately express my appreciation for their support and assistance during this time.Shortly after I got my car back one of the backseat safety belts quit functioning. I was told that the part to fix this required safety feature was over $400.00 and would involve several hours of labor. I called Lincoln Concierge Services who very politely told me too bad I would just have to suck it up and pay. I made several other inquiries but did not feel that anyone was listening - there had to be a more reasonable way to fix this.I decided to take it into Matthew Auto Group and talk to the staff in the auto body area. Guess what! In two minutes they had it fixed - at no cost to me. They took the time to listen to me then ACTUALLY LOOK at the problem. Because of their expertise and commitment to customer service, they identified a minor flaw and fixed it by removing an unnecessary part blocking access to the receiving end of my safety belt. I figure they saved me $500.00. They certainly deserve the special thanks I am trying to convey in this review.

Service Department has done an outstanding job with the repairs on my Ford Fusion, and will go that extra mile for excellent customer service.

Service was convenient and friendly. They even recommended a less expensive solution to my issue, which was greatly appreciated. I showed up without an appointment, and was done in less than an hour.

Matthews ford marion always does me right. Everyone is honest and friendly. Wont take my vehicle anywhere else!

I purchased a 2011 f150 truck my third vehicle from this dealership after less than a thousand miles driven the front wheel bearing whent out , a steering gear and sensor. I was not offered an extended warranty at purchase time and manger didnt want to cover the cost which was 1302 dollars to repair. I will not purchased another vehicle from here again. They say 30 days or 500 miles on used vehicles , thats about how long I had until problems started happening.

The service shop here is 1st class. The prices are very reasonable and they have always been ready for me when I had an appointment. I have been treated very well there and am on a 1st name basis with the Service Manager and some of the mechanics. I am very picky about my vehicles and they have not disappointed me yet.

Dropped off our Lincoln MKX for service and was meet with very polite and professional people. We were provided with a Lincoln to drive as a loaner car for the day. When picking up our MKX it was well serviced, washed and ready to go. Highly recommend Mathews as the place to go.

Service department personnel are easy to deal with and very good at taking care of issues, service, etc on my Ford F150. Highly recommend this location for all service work.

Angus what is a great salesman!! my husband and I got a BMW from here and it runs great beautiful car. Everyone in this dealership was just awesome it was really worth the drive